Jack Levis: The hardest step in innovation? Looking foolish in front of the crowd
ฝัง
- เผยแพร่เมื่อ 10 ก.ค. 2024
- Innovation doesn’t just take a great idea. It requires persistence and a thick skin. Jack Levis led the four-year long development of ORION, a system that determines the most efficient delivery route for UPS drivers and has been called the world’s largest operation research project. At the center of a movement (and a department) that fundamentally challenges the status quo, Jack explores how we can persist - when everyone around us says, 'stop.'
TED@UPS was a TED-curated event featuring a diverse group of speakers from across the UPS community. Jointly produced by TED and UPS, the event put a spotlight on ideas, projects and insights that will contribute to the importance of pushing forward through obstacles.
About the TED Institute: We know that innovative ideas and fresh approaches to challenging problems can be discovered inside visionary companies around the world. The TED Institute helps surface and share these insights. Every year, TED works with a group of select companies and foundations to identify internal ideators, inventors, connectors, and creators. Drawing on the same rigorous regimen that has prepared speakers for the TED main stage, TED Institute works closely with each partner, overseeing curation and providing intensive one-on-one talk development to sharpen and fine tune ideas.
Learn more at www.ted.com/ted-institute
Follow TED Institute on Twitter @TEDPartners
Subscribe to our channel: / tedinstitute
![ตีสิบเดย์ [FULL] | ครอบครัวสะท้านทุ่ง "นางบี & อ้ายสติ๊ก"](http://i.ytimg.com/vi/A1rhYcxxNtA/mqdefault.jpg)
So this guy is the reason my job is extra annoying?
I have been on my route for 10 years, the Orion system is so flawed yet the wool is pulled over all the share holders eyes at UPS. I wish they would invite some drivers to a speech like this and expose the problems and how it's being masked. I can beat Orion miles every single day. It has you making mostly left turns, delivering out the wrong side of the truck all day long which contributes to more hours. Our wages cost more than fuel if we worked more efficiently instead of saving 2 miles a half hour of overtime would be bigger savings but they are blinded by this system
I meant speak not speech. The system could work down the road but it's no where near that at this point
Same dude
ORION should stand for on road idiotic operational nightmare. He obviously was never a service provider because most of what he says is not true.
This system often has me delivering businesses after normal business hours and tripping over multiple package bulk stops all day.
I appreciate UPS and their desire to remain on the cutting edge of technology, but Orion does more harm than good in providing basic customer service.
I am a Driver. I use ORION. I can tell you that it is the largest screw up ever. The only thing that changed is we now can back our package cars up after any delivery. There was a time when a driver was reprimanded if he had 5-10 backups in a day. Now that same driver can back up 60 times just to make this fiasco work
So true, we didn't need a computer system to save miles, all they had to do was tell us we can back anywhere and the miles would have dropped way down. That is all this system did to reduce miles. Smoke and mirrors
This guy lined his pockets selling the innovation of the future by pulling off an old fashioned con job
I love ORION! It sucks so bad but our dispatchers aren’t allowed to turn it off. So, they’ve had to drastically reduce my stop count to compensate. I do less work for the same hours AND I don’t save any miles! LOL.
At my center they actually CAN turn it off but REFUSE to because the corporate overlords that they bow to have told them they're not allowed to. One route that I cover from time to time is insanely heavy on business and in a really populated area and the "solution" it gives is just astronomically stupid. So they actually printed me a manifest of EDD on paper just so I could look over everything at once and see what I actually had. A few months ago I was doing a really rural route and it told me to go in to a trailer park, deliver a stop, leave the trailer park and go TWO MILES down the road, deliver a stop, come BACK in the SAME TRAILER PARK and deliver another stop DIRECTLY ACROSS THE ROAD! Then go BACK toward the stop two miles away and deliver a stop that I PASSED ON THE WAY TO THE STOP TWO MILES AWAY AND DELIVER THERE AND HEAD BACK TOWARDS THE TRAILER PARK! This is a MULTI BILLION dollar company ONLY because drivers aren't complete idiots. We survive in SPITE of management. LOL! I honestly believe the union should call for a "National ORION week" where EVERY driver runs 100% and takes an hour lunch and all of our breaks. It would be stopped in a week when the shareholders got out of the hospital. LOL!
DuckTalesWooHoo1987 It’s so bad that every single supervisor eventually admits that it is garbage and just tells us to do what we think is best. Yet, wont turn it off! But, it has been great for those of us that are on the 9.5 list. If you follow all of the methods it will lower your stop count without reducing your hours. On the flipside, if you want overtime all you have to do is follow ORION . LOL. So, everyone on the 9.5 list (that follows the methods and ORION) should be thinking this guy. And everyone who wants more overtime (that follows the methods and ORION) should be thanking this guy as well. 😂👍🏻
@@GreggRoddy It's incredible how stupid these people are. They started pushing "95%" at my hub and I was running a pretty rural route and could have seriously ran out of gas if I had listened and called the shop and they told me I was gonna run out and I just had to bring back about 8 stops to keep from running out of gas by doing what the dispatcher said. It's incredible! Just today I had ORION to tell me to deliver 2 businesses that are next door in a shopping center, cross the road and deliver 2 businesses in a business complex, then drive BACK across the street to deliver another business IN THE SAME SHOPPING CENTER! THEN cross BACK and keep delivering down the same busy road. There is just no justification for it. Another driver told me just today of how many times he has gotten legit mad and started screaming at his board. As a matter of fact, a lady walked in an office once and saw me shaking my head and sighing and I thought I was the only one around. She asked what was wrong and I told her I was just looking at my dispatch and I showed it to her and explained some stuff and she said "That looks like a little kid did that with a crayon!" LOL!!! I told my dispatcher that the next day and he literally just sat there staring at his little cpu with a smug little look on his goofy little face. You know the drill. It's ALWAYS the fault of the driver! ALWAYS! LOL!
It requires intellegent people loading package cars where the packages should actually go instead of somewhere on the shelf ! UPS will never train the pre-loaders how to properly load it for Orion system. They never insisted they load it properly for the EDD system ! The truck has to be perfectly loaded and be able to walk through it somewhat to retrieve the package where it tells you it should be on the shelf. You can not load 4 trucks and keep it in the proper order with the speed of the conveyor belt moving packages. The percentage of loaders that can actually do this is less than 20 % along with large planned days where the trucks are jammed packed to where you can not even get to the package it wants you to find and good luck doing that ! If you had an 8 hour planned day and a perfect load it would be heaven and his system would be a company wide success ,but that will never happen. In stead keep running a broken system that everyone refuses to fix. The funny thing is the pre-loader is the cheapest paid labor and we make the highest paid worker the Driver fix what they are suppose to do in the first place everyday !
Yeah, well don't have loaders doing it that way. You have never obviously driven a package car before.
You want to talk Orion, ok. How's this for ya? I had 2 two family houses right next to each other. There was only about a two foot space between them. The builder had mirrored the construction of them meaning the front door of one house was on the left side and the front door of the other was on the right. I had a delivery for both houses and I could reach over from the front door of one house to deliver to the other, but wouldn't ya know Orion wanted me to deliver one house and then around 11 pages later come back for the other. Here's the kicker, it was a one way street. Oh ya, Orion is going to revolutionize our delivery system.
Dont fight it, if ups wants you to run your miles up then do it. It's only costing them money.
I just made a lot more money by switching to ORION !!!
Hey, Orion doesn't work coming from a f/t UPS driver. Thanks for making our jobs more difficult!!!!!
Just for the record.. this still dosent work..
This shows you how big corporate has so many issues...
I have been a UPS driver for 32 years.
ORION is pure garbage. It is a fascinating exercise in map theory but it utterly fails in its real-world application. I don’t doubt this mans intelligence, but he has never delivered a package or driven a truck. He sits behind a desk and looks at maps and has no clue what we drivers actually deal with on a daily basis.
ORION might work if our job consisted of riding around on a bike and pushing buttons on mailboxes in order to turn off a blinking light in the fewest miles possible. But when you stuff a package car up to the roof with packages and add in real-world variables like weather and traffic delays, it completely falls apart.
The entire ORION algorithm is based upon the false assumption that a driver can open the door and find any package in 7 seconds. When the truck is packed full, this is impossible and the solution fails. In addition to making deliveries we also pick up large quantities of outgoing volume and ORION makes no allowance for the fact that you cannot fit 500 cubic feet of pickup volume in over the top of 300 cubic feet of remaining delivery volume in a 700 cubic foot truck. You have to run the route in a way that allows you to clear out bulk stops and the oversized packages that are clogging up your walkway. ORION assumes that every package is an envelope when in fact we deliver trampolines, bunk beds, furniture and other huge items that take up an inordinate amount of space in the back. Bottom line is that this guy is selling snake oil and UPS management bought into it hook, line and sinker.
Shut the fuck up
R N thanks for sharing...
R N You must be an ORION Kool aid drinker.
Orion Sucks. It got me going around in circles. It's the worst investment UPS ever made. Please get rid of it because it's time consuming and slows me down tremendously. How do you expect me to find a package in the 7000 section in the truck with 320 packages. EDD is the best way to navigate and accurately deliver the packages.
Before you introduce something new, one of you CEO's should go out in the field and try it out first to see how you like it.
Orion thinks we can turn around I the middle of crowded streets and dont give a f about 1 ways, closures, detours...or anything. It thinks everything is a 50 foot wide street and every dead end has a large cul-de-sac to easily turn around.
Realistically it might:
Reduce miles per route by 0.32. (If at all)
Add 2 hours per day per route.
Which means:
Save on gas at $3-$4 per gallon.
=less than a tenth of a gallon+ per route/per day saved
Spend $40.10 per hour per driver.
= $80 per driver/per day spent
We do 160+ stops...this guy who does 120 should be done by lunch time.
5 years later and orion is still garbage. Yesterday it wanted me to deliver 5 next day airs then my next stop would be a pick up 8 hours later.
Steve Carrier I agree, you are only as good as your weakest link!
Any easier way to transcript this video into text?
He keeps cracking jokes like a comedian....(laughs) in the crowd....wish it was that easy. I drive F/t for UPS and he doesn't have a clue.
When I run my route I rarely break 55 miles in a day, and more often it’s in the mid 40s in terms of mileage. After I got fired for not following Orion and the Union got my job back I started following Orion 100% the past two days I drove 64 miles and 71 today. It’s absolute garbage.
It still doesn’t work. Following it results in more miles driven then when I just do it in my head.
OMG DELUSIONAL!!!! You CANNOT deliver packages that you cannot REACH!!! It doesn't work. A computer cannot beat a smart driver because it doesn't even have half the variables in it's system.
With@1:25: With 10 things to do there are actually 3'628'800 possibilities.
Every driver every supervisor every manager I know agree that it is absolutely useless. Ups employee 36 years driver 27.
Still today
This is the biggest joke ever I've been delivering for 29 years and The only thing this has done for me is make me a lot more money because it takes me so much more time to do my route. My 401k will thank you though
Hi
Thank you for a fascinating talk!
Orion does not work. Its a waste of money..... I'm a driver by the way.
Orion is garbage, it haves you running around in circles. On my route i can beat it by 15 miles everyday. Get four days out of a tank of gas. When I follow it (which is painful) i have to fuel every 3 days. Never mind the terrible service you give to commercial stops with it.
Has
Orion still doesn’t work and it’s 2023. This A.I. still doesn’t work maybe it should try playing chess I heard that’s an easier game.
ORION is a failed delivery software
Nonsense
orion is just the worst shit ever
The guy is wearing make up......
Superior talk and excellent work Jack!
A used car salesman can give a good presentation especially when the tax refund checks are delivered. I am sure you're not a driver for UPS. If you are in corporate UPS let me know, I can 100 percent prove this system is a scam. Management does not want to speak up, just because you deeply believe in an idea doesn't mean it works.
Although i agree Orion has flawed, it does work. It has saved UPS millions, and the software will continue to improve. However, the only way it will continue to improve is if EVERYBODY works on it. Not just the Orion team. The drivers, the pre-loaders, management and everyone in between. Proper data management is a vital, driver feed back is vital, a proper dispatch is vital, proper management is vital, proper truck loading is vital.
You can't solve the problem of delivering a 6000 shelf package at 10:35am in a brick loaded truck.
I have been a driver for 31 years, and have never seen such a poor program as ORION. It's as if FEDEX has hired Mr. Levis to take us down from within.
Luis Campos UPS is cooking the books to make it look like it works. Lower level management knows that ORION is garbage but they are too afraid to speak the truth.