How to Move Microsoft Authenticator to a New Phone
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- เผยแพร่เมื่อ 16 ก.ค. 2024
- In this video I'll show you how to move Microsoft Authenticator to a new iPhone or Android phone.
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Timestamps:
Introduction: 0:00
Steps to Back Up Microsoft Authenticator: 1:05
Steps to Move Microsoft Authenticator to a New Phone: 2:20
Conclusion: 3:32
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Video Transcript:
Microsoft Authenticator is a great authentication tool that makes it easy to add and maintain accounts. However, moving your Microsoft Authenticator account from one phone to another can be scary, as you don't want to mess up and be without a way to access your most important accounts. Thankfully, Microsoft makes moving your Authenticator app to a new iPhone or Android phone relatively easy.
Now let's walk through what you'll need to do to move Microsoft Authenticator from your old phone to your new phone.
First, before you do anything else, you need to backup your Microsoft Authenticator account on your current device. This will give you the ability to restore it from that backup in an emergency.
Step 1. Launch the Microsoft Authenticator app on the iPhone or Android phone you want to move Microsoft Authenticator off of. You'll land on your Microsoft Authenticator home screen.
Step 2. Tap the "Menu" icon at the top of the screen. A menu is displayed.
Step 3. Tap "Settings" in the menu. The Settings screen is shown.
Step 4. Navigate to the Backup section, and then tap to toggle on the iCloud backup if you're on an iPhone, or the cloud backup if you're on an Android phone. A dialog box is displayed letting you know what email you'll need to use to recover Microsoft Authenticator. Make a note of this email account. I'll tap "Continue," but you can also choose to change the email account used to recover your Microsoft Authenticator backup. A dialog box is shown letting you know that your account credentials are backed up and what account they are backed up to. Tap "OK."
Next let's walk through the steps to move Microsoft Authenticator onto your new phone.
Step 1. Install the Microsoft Authenticator app on your new phone, and then launch it. Tap "Begin Recovery." The Microsoft Sign In screen is shown.
Step 2. Enter the Microsoft account your Authenticator backup is associated with. You'll be prompted to use Microsoft Authenticator on your old device to authenticate, but in the event you don't have that you can also tap "Use Your Password Instead" to log in with your account password. In this example I'll tap "Use Your Password Instead," enter the password associated with my Microsoft account, and then will tap "Sign In." A screen prompting you to verify your identity will likely appear.
Step 3. Choose from the list of available methods to verify your identify, and then perform the necessary actions to to do that. After verifying your identify you'll land on your Microsoft Authenticator home screen where you'll see a dialog box letting you know that your accounts were successfully recovered. Tap "OK" to see your accounts. Note that you'll need to log in to any other Microsoft accounts you had set up in Authenticator to use them.
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It worked when i recovery from a android phone to android phone. But I can’t recovery from android to ios.
Thanks Max. I’ve had a nightmare moving Microsoft’s Authenticator from an iPhone7 to an iPhone12 Mini. Your video finally resolved my issues.
You’re most welcome. Very glad this helped you out.
Why did u get 12 mini,the 11 pro max is cheaper and with a bigger screen
@@MaxDalton No this video did not work on the IPHONE 13 Max Pro from Android. Is there something else we need to do to get these accounts to transfer over to the IPHONE? It only shows the one account a personal account the work accounts do not show up.
@@DPaquetteTransfers between iPhone to Android and visa-versa can only be done manually.
Thank you, Max! The explanation was clear and easy to follow.
This must be out dated. The process that you explained no longer happens. I am not prompted with a recovery message upon downloading the app on my new phone.
you have to scroll down, you ll see it!
It's not outdated. I just used it to transfer my account to my new phone. It's July 1, 2024 today.
5/14/23 THANK YOU. Your instructions were easy to follow and worked the first time. Thank you!!
How would I go about moving Microsoft Authenticator keys into a different authenticator app? Is there any way to export instead of backing up to cloud?
Thanks!!!! I agree with many of your fans . . . easy to follow the steps!
Very glad this helped you out. Thanks for the kind words.
Perfect! You got right to the point and gave easy to follow, detailed instructions. Easy Peasy! Thanks!
Thank you. Your video helped make it super easy.
Great. But the video (and the app) assumes I'm moving from iOS to iOS and from Android to Android, not from iOS to Android or vice-versa. And we still have no way to export accounts WITHOUT using the backup! How about just allowing to scan a QR code, like Google does? No need for your accounts to get to the cloud. You can keep them all in your Authenticator.
Ok, sorry, but to me, this is something someone should have already thought about and implement a solution for it. Cause it's not at all uncommon, and there's no way to get your accounts from iOS to Android.
That is the reason I abandoned microsoft authenticator and went with google authenticator instead. It is really frustrating not being able to transfer your codes form one OS to another different OS. I suggest anyone to go with google authenticator. More user friendly, and the passage from one device to another is just 1 click
Thank you, It helped me get started on new iPhone!
This is only for iPhone - iPhone or Android - Android transfer.
Worked for me from android to android 4-17-22 Thanks
Does not work moving between Android and IOS. They only backup to the respective OS cloud area. :(
yeah, we love our Roku !
Didn't work for me, my accounts data and passwords did not transfer from android to iPhone.
Looks like it's stored on the phone with encryption. Turned on backup and deleted it and then backed up again uninstalled authenticator from iPhone and resintalled it logged in with same account... Nothing shows up on new device except the Microsoft account alone. Is there another way?
It must be done manually. The easy way is only possible if you are staying within Android or within IPhone.
Worked perfectly. Thank you.
An Amazin video, it really works for me, grat job
You are the MAN. Thank you
Man, was this helpful. Thank you!
How do you do this without having a microsoft account (or google, facebook, etc.). I had to use my personal email when installing it for my eployer's onboarding platform, and on my workphone I have a different Microsoft Authenticator account to sign on for work related things. But if I want to sign in to the onboarding platform, I have to use my personal account, which is on my personal phone. I want to transfer this to my work phone, but I can't do the cloud back-up, as the account is not linked to a Microsoft account.
1,000 thank yous!
excellent video - thank you
You're most welcome. Glad this helped.
thanks for the video, helped me out to get authenticator to new Android phone 👍
Tks Mate!!
Yesssss ! It worked ! Thanks!
Awesome. Glad this helped you out. I know how scary it can be to move an authenticator because those things hold the keys to so much, lol.
its asks for a QR code on some accounts to finish recovering accounts how can you do this when you cant use the authenticator app
I wish I had found this video BEFORE I loaded Authenticator onto my new phone and started using it! So, I have some stuff working on my new phone, and haven't yet decommissioned my old phone. Joy... I am not sure if I can just wipe my old phone and send it off for the trade-in rebate, yet.
I have a question. if I have transferred accounts to a new phone. and on the old one I deleted the applications and formatted the old phone, will the codes work somehow on the old device? sorry for my broken english
Thanks, it helped
I'm trying to recover my authenticator settings from and Android Phone to an IOS phone, although it seems that on the IOS phone it only accepts to perform the Recovery of a backup performed on iCloud. Seems I'm stuck because of course the Android phone doesn't perform the backup of the accounts on the iCloud.
what if you lost your phone that had the Authenticator App and you want to restore your Authenticator App to a new phone?
Where do I find organisation QR codes?
Ok, so afterwords I’m done setting it up, on the new device, can I reset the old phone immediately or do I have to turn off the iCloud backing
Is there anyway to add account directly to new phone without old phone
thank You!!!!
Thank you!
You're welcome!
Hi, is there any way to move the authenticator app from an old phone to a new phone WITHOUT any access to the old phone? I had to get a new phone because my old one broke
Please let people know, at the start, that this only applies to Microsoft 365 consumer or family accounts and not any of the Microsoft 365 business, school or enterprise accounts.
I like to find out what the exact steps are then, for moving an Authenticator app to a new phone for a Work or School account. I have serveral business tenants in my Authenticator app.
You’ll need QR codes for each and everyone of them so a backup is pretty much useless…
You made my day
Legend mate
It doesn’t work if you move from one OS to another, i.e. from Android to iOS.
Maybe, I saved myself some trouble! The "Move to iOS" app kept crashing on my old LG phone. I am basically starting over on my iPhone.
Thank you! I've been trying to do so, and it really doesn't work
Exactly and I need to know howwww
This app is trash. Google’s is way better.
Doesnt work for me, says unable to recover apparantly back up is not stored with the email I put in. I tried both of my emails, none of them apparantly is right which is just weird
Sir you explained very well I like it.
Sir i have a question that,
if we lost our mobile then process will same ??
I'm honestly not sure. Sorry.
I followed all the step but didnt work, not sure wahts going on.
Great video. What can I do if I have not backed up my accounts in the old phone before selling it to somebody (and have no access to it anymore)?
Same. Technically I'm on the same phone but wiped it.
@@jcbaker10 did the back up work for you? We have an issue where my partner wipe his old phone but didn’t back up his app. So now we cannot access what we need to
Lo hice 3 veces y no me funcionó. :(
GOD!!!! Thank you
I do not need or want this thing at all. It is impossible to get a PERSON on the phone at Microsoft.
Does anyone have a suggestion?
But i didn’t make a backup
I migrated my account to my new phone and received the "successful" message however the OTP codes are different between my new and old phones. The codes on my old phone still work but not the ones on my new phone. Any idea why?
I found the problem- the time was off on my phone. Once I fixed this, it worked.
I didn't have cloud backup! In that case, I can not recover the data?
hi, have you been able to fix the issue at all?
Can I have Microsoft Authenticator on both my iPhone and iPad at the same time?
No, you need Authy app if you want to have multiple devices at the same time which is very convenient.
After following the instructions Authenticator required me to scan the Q code for every account and I don’t have access to these, so restoring the backup only partly restored the service, but it is unusable for me. I have had to retain the old phone.
And you backed up the accounts on your old phone and they didn’t show up on the new phone?
@@MaxDalton I backed up Authenticator to the cloud on the existing phone then installed Authenticator on the new phone and restored the accounts from backup. The problem is every account say ‘Action Required, scan the QR code provided by the organisation to finish recovering this account’. There won’t be a QR code, you have to ask the administrator for each organisation to send you a new registration request, and that is a pain.
@@grahambrown5874 I am in the same situation
@@grahambrown5874 I have the same problem and am looking for a solution.
Hi, please help if u know how to solve my problem. Am moving the authenticator from iPhone to android & i already did all the steps but when i try to recover on android & after putting my email a message shows says i don't have back up on this email. Even when i check the recovery mail on the iPhone ver. It shows the same email & the latest backup update shows same date & time on the iPhone (that already backed up).
I am having the same issue, i think it has to do with the backups being stored in two different servers so Android backup to Microsoft's servers aren't recognizing that you have your backup in iCloud (apple's servers). I am having the same issue and that is my best guess
Does this work for organization accounts such as my school account?
I'm honestly not sure. Hopefully someone else sees this who can chime in.
iCloud backup does not work, even though it is setup.. Found out the hard way
Same here. I had it setup to back up to icloud and when I restored my iphone none of the codes transferred over. Going to switch to different auth app.
Mine didn't work when I restored my iphone from icloud. The Microsoft Authenticator app was installed, but the codes were missing.
What did you do to get them back?
What if you loose your phone before you can do all this?
That's a fair question. If you don't have your accounts backed up, then I don't know if it's possible to do this. At that point my assumption is that you'd need to use backup codes for your individual accounts to easily gain access to them, and then move them onto your new device. I know that's not the answer you want to hear, but that's the best I can think of.
I did the backup on old phone. The new phones Authenticator App isn't listening all my accounts. Do you how to fix this on the new phone?
I only got 2 accounts, of a total of 6
It only transfers personal accounts
My iPhone crashed l want to recovery my Microsoft Authenticator? How can do?
You'd have to have it backed up to your account on your old phone to restore it to your new phone. Otherwise I'm not sure that you can.
can the poster talk any slower, have to watch in fast forward to get through this
I could definitely talk slower, lol. I do that so people who aren't as tech savvy can follow along. I get where that's a little frustrating for people who are better with technology, but my goal is to help the greatest number of people, and I feel like moving a little more slowly and in a detailed fashion helps me accomplish that. But I completely get where you're coming from. Regardless, hopefully this video helped you out.
Absolutely is not working, from Android to IPHONE. My account is synched. So why do the other accounts work/school not show up in my IPHONE authenticator application.? The only one that shows up is the one I logged in with.
Move to the google one. This one is garbage!
i dont see my new codes on the new app
bro same
Love U
What can you do when you don’t have your old phone ?
hi, have you found a way yet?
You need back up codes that's the only way
My problem is I don't have my previous phone anymore
Needed back up codes to access the email that's backing up the authenticator
Instructions unclear. "Begin recovery" button missing.
same..
You gotta scroll down
Hello, I went from Android to Apple. I am 100% sure I had my backup on on my Android, nonetheless I don't see any on my iPhone, is this normal? I guess you'll say yes :). Oh I miss my codes :(.
I would assume yes. I'm sorry to hear. My advice for anyone is to try and load critical apps on a new device to ensure access and data. But I get that's not always possible. Who knows exactly what happened, but if you're not seeing those codes and you don't have that phone, then you're probably out of luck.
It has problems with transferring from android to apple you might have to set up everything individually again
I can not log into my microsoft account and I had authenticator app, but the phone not connected to the app any more , and now I can not log into my account .
and there is an option to log into my account from another device by giving a code to put in my desktop but when i do so they lead my again to authenticator app option
can you help me about that??
hi, i have the same problem, have you been able to solve the issue?
you promised to describe how to transfer the microsoft authenticator to the google (android) authenticator. Unfortunately it is not ion this video. Can you please add this?
Disable 2 step on all accounts then add them with google. Never use this app again it’s bad.
It only recovered 2 accounts, of a total of 6. Why?
Only works for personal accs, if those 4 are linked to any ltd or organisation, it won't work as the IT fellas have to "unlink" your old phone first manually.
@@andyb9664 This app sucks. Google is way simpler in exporting accounts to as many devices as you want.
Yeah, this is an outdated don't use it. Don't use it!!!
Terrible app. Use Google’s instead, much much simpler!
So this is basically useless to your this app bc if someone knows your password he can recover your Authenticator and then all your 2FA …
No not really right? Back up is located on your ios or android account. You should have acces to those details before you can get to your back up.
Now, at leat, it is asking for a second email , to which you are sent a password. So you should know 2 emails and 2 psws to be able to access it
Dislike
stop with the extra sentences, get straight to the point.
It only backup the microsft