Thanks to MANSCAPED for sponsoring today's video! Get The Chairman™ Pro Package for 20% OFF + Free International Shipping this holiday season with promo code "AEJC" at manscaped.com/autoexpert
I watched his video. I think they are the most patient and tolerant people. I couldn't believe the run around, I would've lost it at the Toyota service dept
The guy (Caravan Travel Australia) posted a follow-up video to inform us that he has now sold the Prado and purchased a Ford Ranger Wildtrack V6 ute. I wholeheartedly wish him all the best with that.
My two experiences dealing with Toyota workshops: Sold a 2004 Toyota Hilux to a customer who complained that the vehicle would all of a sudden lose power. I told him to take it to a Toyota workshop to get them to diagnose it & to give me a quote before they start work on anything. A week later Toyota call me and want my credit card number so they can pay for the work before my customer pick up his Hilux. I told them they were supposed to give me a quote, their reply: the EGR valve needed replacing regardless & that was the fault. I paid the bill & then had a call from my customer to say that it was worse so I quickly told him to return it. Toyota then diagnosed it as a faulty ECU & wanted me to purchase a new one, I asked them if they had tried a second hand one in it which they hadn't. After trying it, they then told me is was the diesel pump which was faulty. I sent them a diesel pump from another Hilux & had them send me the diesel pump from my customers' car. After having it fitted, there were no issues with it. I rang Toyota & asked them if they had checked out the basics, I thought it could be a blocked fuel filter. Turns out it was!!! Sold a 3 year old Toyota Prado which the turbo had failed. Got a second opinion & in fact that was what it was. Asked the dealer how much for a new one: $15,000 I told him that was way too expensive & after talking to his Manager he reduced the price to $5,000. I said he was too expensive by about $4,000 & bought one from Aus for $850. Im from New Zealand
I cannot believe how patient this dude is with Toyota! He deserves a medal and an apology from Toyot along with hefty compensation for all their expenses!
As someone who used to work for Toyota. I'll tell you they all have apprentices doing servicing on all of the cars. So they barely get to learn how to accurately repair cars. Only once in a blue moon they will do some repair so they can tick a box saying they can do that. Also we all got told that Toyota does a "premium" service when in reality it is the bare minimum, kind of like the way they train their appearances. Jobs like the one you are talking about also goes to the back because it's not making money today. There's more but I can't remember right now.
Mine is certainly going back to the previous independent mechanic for all future work. Soppy wankers couldn’t even source a fuel filter they were told needed replacement. Only used them as I needed the courtesy car they offer.
My brother-in-law had a major failure in his 3 year old Ranger. Ford diagnosed the problem in a week and gave him a hire car until the vehicle was back on the road. Not all dealers are created equal.
I don't know how the mechanics could miss the fact that the Prado has had trouble with big end bearings it is a common fault. I recently watched a video of engine specialist who is constantly fixing Big Ends due to the oil breaking down. They suggest 5w/40.
Toyota played the owner for a gullible fool, due to him being too patient and tolerable. I saw his video about this farcical event. Toyota took advantage of his apparent and calm demeanour. He apparently got rid of that "lemon" soon after it was returned to him. Tiny engines will not last very long at all, when having to tow ridiculously heavy weights, particularly in hot Aussie summers. If you're wanting to tow heavy weights, get a proper sized vehicle with a large V8 engine and forget about these tiny turbocharged engines that are overstressed, which easily overheat and wear out within 150,000-200,000 thousand kilometres. They are overpriced and gutless!!
And here is another problem. Toyota has dropped the larger motors for the 2.8 litre Turbo from what I have been reading and hearing from other 4WD travellers
Hey mate I watched old mates TH-cam couple of days ago and I couldn’t help but think why didn’t the mechanic just unscrew the engine oil filter Cut it open in front of the owner they would definitely have been some glitter in there. I mean a first year apprentice surely would do that. Love your work keep sticking it up the bastards.cheers mate
This sounds very similar to a issue I had with a Toyota Aurion (purchased from new allways serviced and under 70k on the clock ) broke down after 4 years, took 3 days to try and get an answer from dealer than was told need a new engine but they couldnt tell me why. I kept getting the " We are waiting for Toyota reginal technical department to get back to us" tried to blame fuel we used. Toyota dealer wouldnt help at all ( initially) as out of warranty. Tried calling Toyota Head office for help they could not care less and not interested. Dealer happy to keep our car in the workshop for just under 12 months before someone finally agreed to help us and get repaired...oh what a feeling
This is great. I was hoping you would do a video on this bloke. I thought to myself, the bloke has got a caravan and will John tread lightly? Within the first two minutes, I lost it and I can’t wait to watch the rest of the video.
Toyota's decision to drop its 8 and 6 cylinder engines for 4-cylinder turbos is a massive mistake, IMHO, mostly due to emissions BS. Especially for towing.
That sounds very similar to the experience of the friend who bought a Land Cruiser to tow their effluent for a long adventure. They left Canberra and got almost as far as Wagga Wagga, where it sat for weeks. Diagnosis: they drove it on a dirt road. which you're not supposed to do apparently.
The old Prados do seem to love a shart when towing. Strikes me they’re not a great tow vehicle, except for maybe something up to 1.5T or so, and I say that as an owner.
What doesn't make sense to me is what stopped it from running. A bearing will rattle but keep going. If it was seized, why did they replace the injectors. If it wasn't seized, they could have started it and heard the rattle. Having working in a toyota dealership I reckon, the technician was told what to do because its warranty, and he's not allowed to think for himself because he might do something that toyota dont want to pay for. Heaven forbid if the dealership threw some of their own time at it to work out what was wrong with it and help the customer.
Yes I thought the same thing. I can’t think of a reason why it wouldn’t start. That should not have allowed them to be so distracted and not check the oil.
Here's the thing John, I listened to the original TH-cam post & heard it unload a big end. As someone who has been working on Toyotas since 1969, I would have dumped the oil on the first Monday.....but WTF do I know?......I'm not a 'technician'....go figure.
I have a 2010 Toyota Corolla that is bullet proof. 180k kms and not one issue. I put Pentrites' FS oil in it. Runs smooth as. I think I might hang on to it.
Same as the 300 series, engine oil weight to light, check manual, Toyota recommended heavier weight oil if towing ect. Yet I’m told Dealers are still using light weight oil. One hopes this Gentleman seeks legal advice, Toyota have a lot to answer to.
Why anyone would buy a new car in the modern day, is beyond logical understanding. It should be pretty obvious by now that any new car manufactured over the last 4years is just rubbish, not to mentioned insanely overpriced. Forget the warranty, evidently that means nothing these days.
@@arokh72better to buy a 90s-mid 200s car and restore it to new or upgraded condition, spending 20-30k than buy something new which bricks it in a few years, for 70-100k
@@MoteofVolition yes love the black smoke which is cancer promoting particles when following a 90s-2000 diesel. The owners should be made to breath this black shit.
@arokh72 My comment specifically said "over the last 4years", so quick math suggests pre-2020 used cars. I'm thinking used cars between 2010-2020 with good service history from a non-euro brand, and you'll be gold.
I have a 1993 Toyota diesel van. It is built like a Swiss watch. It makes me sad how Toyota has changed. They used to be competing against themselves for quality. Like classic Tektronix oscilloscopes from the 1970s.
I see that nothing had changed, my 1989 2.8 Diesel spun a main bearing at 100 000 km, serviced every 5000 km, fast forward to these days, it is not exactly rare for their engines to continue to spin bearings. Now look at the cluster they have with the Tundra, 3.4TT petrol frequently spinning main bearings. From my experience, the Toyota legendary reliability is a MYTH.
I saw that video on the dead Prado a few days ago. The guy that owns it is excessively placid about the whole thing. The dealer, he says, was outstanding in their attempts to diagnose and rectify what clearly was a thrown rod or a spun bearing. Surely the noise would have given that away. But they dragged it out and out for days. I would not have been placid .. at all .. with a dealer who seemed completely out of their depth. There's a follow up to the story. He's dropped the Toyota and got himself a Ranger. Would that be the frypan into the fire ???
If you think Toyota Service & Reliability has its issues, best you don’t then have any issues in Western Australia as W.A is NOT part of the otherwise national Australian Toyota network but in fact a private entity. Hence Toyota Australia cannot act on your behalf should you have problems in WA should your expectations not be met, it becomes a private court matter instead.
Did the same dealership workshop that confused contaminated fuel with a thrown big-end bearing also install the new long motor? Maybe someone should hire a competent mechanic to look over the engine bay to see what's missing or fitted incorrectly? It's hard to believe that a failed bearing capable of stopping an engine would not give some audible signature when the engine is turned over?
Reminds me of a mate of my father, was a new benz buyer every years or so, picks up a new 560 at Lanes gets to Mentone and it stops. Calls them they rush down with flatbed, have a driver drive him home Difference is owner had a pretty good idea of the problem, 10 days later they make up a story and deliver to his house...he said nothing but he knew it had no fuel in it.
Tungsten - maybe the caravan got that name because it’s bloody heavy and you need to fairly dense to want to drag your effluent around behind you in an aluminium box.
I am amazed that in these days of digital everything which is all tied to alarm bells in the car, that no one has ever put overheating sirens there also! For Fs sake oil pressure too. The most important symptoms of collapse.
When I was a kid my dad's best friend was a big Ford guy and like every 2 years he'd get a new Galaxie 500.. White with blue interior,, that was his thing. I remember a 66 and a 68 and a 70.. The 70 Galaxie when it was still brand new the engine blew up,,, and it had to have a new engine.. I think the Ford dealer had it 3 days... He went to Lincolns next.
Yeah, because back then, the factory would have told them (the dealer) to take a new engine out of a vehicle out in the lot, and replace the bad one, and then wait for a few weeks for the new factory engine to get shipped out and installed in the vehicle in the lot... Common sense is dead now.
I see a potential gold mine for an entrepreneurial Lawyer(s) to partner with a like minded mechanic(s) and start up a service to advocate for motorists that are being shafted by the automotive industry. Either as remedial actions to recover costs or as an up front service to do all the intercourse with dealers/service centres etc.
Good workshop foremans are really hard to find these days, when I used to work for a dealership chain only 2 out of our 3 had a competent foreman who could actually find really hard faults like an out of balance crankshaft. It was so minor it would throw a misfire code and a slightly odd noise from the engine. Plus if the engine was bad, generally there was a long engine in the country. If only we could bring back under stressed engines for towing. Also holy hell 0W-16 oil is way too thin. It's written on the oil cap for Subarus (which like to burn oil at high KMs) and I'd be consistently handing out 5W-30 oil so the rings and bearings would have something to chew on in our hot climate. This is the secret to get a TDV6 Land Rover Discovery to survive longer if the crankshaft hasn't snapped already, use a oil grade thicker than recommended.
It takes a lot to make me laugh and I’m non-stop laughing while I’m watching this. The caravaning insult descriptions are fantastic. I wonder if his wife has a sense of humour about caravanning or will this video disturb her? Honestly, ever since I found out about John, I’ve never looked at a caravan the same again.
How many cars do they sell and how many have problems? I have had 3 fords all have problems. I have had 4 landcruisers all over 400,000klms with not one problem. Goodl luck with the ford.
I just had a read of my Toyota owners book they recommend a 5W-30 for good fuel economy and cold starting but for operation at High speeds and extreme loads a 10W-30 may be better suited
5W-30 and 10W-30 have the same viscosity at operating temperature. A vehicle with oiling that’s a bit on-edge which specifies 5W-30 should be filled with something like a 5W-40 or a 10W-40. Using a 10W-30 won’t make a difference over 5W-30.
I was shocked to discover a single axle van was anything from 60k $$s up! What the hell is wrong with people? For that kind of cash give me a hotel thanks. You can get a pretty fancy room for reasonable bucks if your with one of the big hotel chains. N
@@TonyRuleEver heard of depreciation? Let's be really generous and say a 60K van is worth 30K after ten years when you get rid - 30K buys a lot of hotel nights. And we haven't even got into the fuel savings you make by not hauling a small apartment around with you. If caravanning is your thing, fair enough but don't pretend it makes financial sense.
Yes it would take more than 10 years of hotel stays to use up the depreciation of a motor caravan. Your just sitting in a small box with your shit. Slow and cumbersome. Why do it. An overland vehicle like a MAN 4x4 maybe.
I avoid buying anything expensive I don't think I can fix or afford to replace. Having a part number is half a world away from getting the part and further away from getting the vehicle to accept it.
In ‘92 my dad bought a brand new Chev 3/4 ton to tow a fifth wheel caravan. The caravan’s max loaded weight was 3500 kg. The truck was rated to tow 5000 kg. First question my dad asked when he purchased the vehicle: “do I need a transmission cooler?”. The dealer said: “No”. Eight thousand kms later after a brisk tow through the Rocky Mountains, my dad checked the transmission, the oil was black as coal. He wasn’t to far my brother’s house, so he dropped the trailer off there. Went to the nearest GM dealer and they said that every truck they sold that recommended that transmission cooler be installed. It only took the a couple of days to procure a new transmission and get my dad on the road.
I lost my #4 big end and actually heard it let go and saved my 94 Hilux, plus had her back on the road in four day with new bottom end bearings in four day's I feel sorry for them.
Time please for a refresher lecture on hydrodynamic tribology, with focus on oil viscosity behaviour thermally and a further look at the little tables deep in the owner's handbook clearly telling you what grade to use in hot and cold climates, doing heavy towing etc...... See also LR Time's investigations into oil pumps, oil pressure, oil flow rates, distribution of oil in crankshafts and viscosity ratings. AND it's just dawned on me that big ends have a bit of a challenge twice per revolution on the oil film shear front....
Would be interesting to see an oil analysis. I'd suggest the protective difference between 0-30 and 5-30 oils at operating conditions are essentially the same. That the dealer sampled the fuel but apparently not the oil is telling. Obviously looking to put the bill on the customer.
Wow, took six minutes to get past the "shave your groin" commercial. Kind of like waking up on the couch at 2am to an infomercial about some kitchen gadget that is "must have", but you haven't needed for the last 60 years.
@@AutoExpertJC Hey, I'm glad you are getting sponsors. But if you want to block someone for stating facts, that says more about you than me. And is your prerogative.
They knew the bearings were stuffed or there was metal in the oil that would've been the first tests. Also it would be cranking slow or would sound strange, they were hoping its was the customers fault so they could get paid more instead of toyota paying via warranty
From the manual; "The 20 in OW-20 indicates the viscosity characteristic of the oil when the oil is at high temperature. An oil with a higher viscosity (one with a higher value) may be better suited if the vehicle is operated at high speeds, or under extreme load conditions." If the owners manual says this, why is this seemingly never discussed at the time of service. Even the language used "may be better suited" is very non - committal. Any reputable private workshop would absolutely be all over this if they knew a dude was traveling Australia with a Caravan.
The dealers don’t even read their service manuals! If you want to scrub your bearings on a 40deg day just use broken down zero weight oil 💥 that will do it 💯👌🏼👍🏼
I watched the original video the day it came out, listening to the Prada, it was clearly a big end bearing that decided not to be a bearing anymore. Guessing the owner didn't show the dealership the footage.
Berri'ed Toyota up to the eyeballs in incompetence. Yep, fuel filter 'check', oil filter 'check' (or drop some oil, you aint going anywhere), scan tool 'check', faaaaaark how hard is it. As an unqualified bush mechanic with 5 decades of fixing stuff in the outback I guarantee I would have had a damn good idea of the basics of the issue on the side of the road whilst waiting for the tow truck. This is worthy of the Nobel Dumb Shit prize for Berri'ed Toyota and Toyota generally.
When I watched that vid (several days ago) I wondered why nobody in the dealership even thought to hook up a scan-tool and check for fault codes. Also, any mechanic (sorry "technician") worth their salt could have told by the noise it made that a bearing was rooted.
Like your video, good as always. As an aside rather than dropping the oil just remove and dissect the oil filter it would give you the heads up right off the bat.
Here in the US a recall of around @100,000 22-23 Toyota Tundra V6 3.4L turbocharged gasoline engine that need to be replaced. Debris left after machining the block. Diesel engines seem not to be available in Toyota US vehicles.
I will keep my 2010 Prado with the all mighty 1GR-FE VVTI redesigned cylinder heads, roller rocker arms with hydraulic lash adjusters, has almost 400,000kms runs like new, fuel I get 14 around town , sub 10 on a long trip
That’s the trouble with these so-called big brands, they feel they are set on such an unwarranted elevated platform that they are beyond criticism. Can’t fault the service and care I have received from my local Ssangyong dealer so far, not that anything has gone wrong with my recently purchased Rexton yet.
My LC300 was found, during a routine service at 28k, to have a missing turbo bolt that had fallen out into the bowels of the vee. Toyota grounded my car and then took 4 weeks just to fish it out and replace it because they were "busy". Clearly they were more interested in taking paying service customers money rather than quickly repairing what was seemingly an easy fix and maintaining customer loyalty with good warranty service. I put this down to a disconnect between Toyota HQ and the privately owned dealerships.
I read in the comments of that video, that some people were of the opinion that the Dealer was running stalling tactics. as those engines are so hard to come by that Toyota would not have been able to supply one any sooner. IE the dealer mechanics knew withing two minutes what the problem was, called up the factory who has instructed them to stall as an engine was three months away... Old mate mentioned that it made 'orrible noises when it stopped, they had to know. the engine family is known for it... I think the dealer, and in particular the mechanic, is "Taking one for the team"... Hope he at least got a carton or two for the hit his professional reputation has taken from this... In other news. Toyota still cant get a handbrake to work on a 60/70/80/100 series... to be fair, they have only had 50 odd years to try and work out a fix.. If this was any other company, this would trigger a mandatory recall and fix.. Have a few friends who have drank the 70 coolaid and they tell me the hand brake is not really an issue, as you can buy an aftermarket electric conversion that costs less than four grand.... bargain... Lucky my 80 is an auto...
@@JohnSmith-pl2bk Can't rely on the hand brake... Would never leave a Land Cruiser, a vehicle allegedly designed and built for off road conditions... on a steep hill .. Any other brand would be forced to fix it.
@@JohnSmith-pl2bk Funny my Series 3 F head six has a pretty good hand brake... the other four....... not so much :) To be fair, they only require one or two pumps to work in a delightfully Land Roverish way :)
Unfortunately this is becoming a problem with dealerships these day's,my nephew who worked for Mitsubishi in Brisbane Quit his job as workshop supervisor over the companies attitude and the "throwing parts at it and hope it goes away"eg a clunking noise thew changed a lot of parts including a rear Diff in a 4 wd in frustration he took over,fault was actually a backfire in the DPF .
I worked in an open cut coal mine. If a motor went poopy in its pants we’d know the issue usually with an hour plus there’s spare motors everywhere for the vast majority of equipment on site. We has a Komatsu out for three months but that was because it caught on fire and burnt a hell of a lot of it out. It was rebuilt in three months. FFS a Cat truck taken out of service for a rebuild wouldn’t take that long. Seriously these so called technicians are not motor mechanics. They are glorified oil and filter changers that are hired out for a fortune but provide sub par work. I spoke with a local automotive apprentice and he worked in a real garage. His fellow tech mates had never rebuilt a motor let alone a gearbox or diff. They said if a motor needed replacement they’d send it to the local mechanic to have it done. This service is a joke. Also what happened to the class action against Toyota? They appealed the court decision and it’s gone quiet since then. What’s happening?
@ can’t blame you. I get warnings for posting legitimate links all the time. Yet on TH-cam I get ads for erectile dysfunction and small “pee pee” but seeing they pay TH-cam for the ads it’s ok.
just turning it over would tell you it's the bigend. Way back in 1971 my father got a new HQ and it stopped 4 weeks later, The Holden dealer took 2 days to fix it. New long block + $200 to shut up and not tell.
I will stand corrected, but in regards warranty claims, no Authorised Dealership Service Dept. is going to spend squat, money/time wise, until it gets the thumbs up from HQ. And HQ isn''t going to approve any warranty work until all other avenues of driver/user error have been exhausted. Whichever dealership serviced the guys Prado probably realised that the big end bearings were on the way out (it's a common issue due to Toyota using lightweight 0W-20 oil in these engines) but decided/hoped to make it someone else's problem. And they succeeded. * YT is full of 4WD videos stating that 0W-20 oil is far to thin for this engine when subjected to moderate to harsh loads e.g. towing a caravan in the Australian heat. And Toyota know it..
My mates 2023 Hilux engine died, he’s probably been two months without it now waiting for a replacement engine. It is his work Ute, and only vehicle they have given him a hire van though so he can keep working and get around
Two friends have had very similar experiences with a Kia Sportage and equivalent Hyundai diesel engines. 6 weeks for new motors. Recent one just got his back last week but the new motor is making same noise as the original one did just before it shat itself. Back to the dealer and still waiting for outcome.
My first question would be “was the 30000km service done properly”? Because I’m guessing there maybe a connection between that service and the engine imploding shortly after - did Toyota give one of their first year apprentices a job out of their depth? - another issue is that Toyota recommends using 0 w30 oil for their new L300 V6 diesel and Prado four cylinder diesel - this maybe OK under no load but as soon as you start towing you really should be using 5 W 40 to protect those engine components- Toyota promotes 0 W 30 to meet the fuel economy marketing.
Thanks to MANSCAPED for sponsoring today's video! Get The Chairman™ Pro Package for 20% OFF + Free International Shipping this holiday season with promo code "AEJC" at manscaped.com/autoexpert
@AutoExpertJC and thanks For Elon for sponsoring this and the T-shirt. 40%off use promo code " GayJC" :)
I have an ancient Manscape Lawnmower 3.0, and it's still a great product.
I watched his video. I think they are the most patient and tolerant people.
I couldn't believe the run around, I would've lost it at the Toyota service dept
Me too, dude. Me too.
He even said he was really happy with the dealership. Lol.
The guy (Caravan Travel Australia) posted a follow-up video to inform us that he has now sold the Prado and purchased a Ford Ranger Wildtrack V6 ute.
I wholeheartedly wish him all the best with that.
frying pan into the fire.
not much research done there . Once bitten twice shy?
Hopefully the ranger makes it past berri 😅
The engine will have more poke but perhaps the gearbox will sharteth.
Good luck is all I can add.🙏
My two experiences dealing with Toyota workshops:
Sold a 2004 Toyota Hilux to a customer who complained that the vehicle would all of a sudden lose power. I told him to take it to a Toyota workshop to get them to diagnose it & to give me a quote before they start work on anything. A week later Toyota call me and want my credit card number so they can pay for the work before my customer pick up his Hilux. I told them they were supposed to give me a quote, their reply: the EGR valve needed replacing regardless & that was the fault. I paid the bill & then had a call from my customer to say that it was worse so I quickly told him to return it.
Toyota then diagnosed it as a faulty ECU & wanted me to purchase a new one, I asked them if they had tried a second hand one in it which they hadn't. After trying it, they then told me is was the diesel pump which was faulty. I sent them a diesel pump from another Hilux & had them send me the diesel pump from my customers' car. After having it fitted, there were no issues with it. I rang Toyota & asked them if they had checked out the basics, I thought it could be a blocked fuel filter. Turns out it was!!!
Sold a 3 year old Toyota Prado which the turbo had failed. Got a second opinion & in fact that was what it was. Asked the dealer how much for a new one: $15,000 I told him that was way too expensive & after talking to his Manager he reduced the price to $5,000. I said he was too expensive by about $4,000 & bought one from Aus for $850. Im from New Zealand
@@simonbates5939 ,
Faa-ahhking hell.
In two thousand years, use of fire and invention of the wheel will be coming up for discovery.
I cannot believe how patient this dude is with Toyota! He deserves a medal and an apology from Toyot along with hefty compensation for all their expenses!
I was Fixed Operations Manager at a Holden dealership and even I have never heard of more atrocious treatment of a customer than that. Holy crap...
As someone who used to work for Toyota. I'll tell you they all have apprentices doing servicing on all of the cars. So they barely get to learn how to accurately repair cars. Only once in a blue moon they will do some repair so they can tick a box saying they can do that. Also we all got told that Toyota does a "premium" service when in reality it is the bare minimum, kind of like the way they train their appearances. Jobs like the one you are talking about also goes to the back because it's not making money today. There's more but I can't remember right now.
Mine is certainly going back to the previous independent mechanic for all future work. Soppy wankers couldn’t even source a fuel filter they were told needed replacement. Only used them as I needed the courtesy car they offer.
Not the first time I’ve heard this, i I’ll wager not the last.
Dealership diagnosis is dead and Berri'd.
My brother-in-law had a major failure in his 3 year old Ranger. Ford diagnosed the problem in a week and gave him a hire car until the vehicle was back on the road. Not all dealers are created equal.
Find a local mechanic you can talk to and trust. Dealerships are just marketing departments staffed by zombies.
Totally
Agree but what if something major happen and Toyota declines the warranty?
I don't know how the mechanics could miss the fact that the Prado has had trouble with big end bearings it is a common fault. I recently watched a video of engine specialist who is constantly fixing Big Ends due to the oil breaking down. They suggest 5w/40.
Toyota played the owner for a gullible fool, due to him being too patient and tolerable.
I saw his video about this farcical event. Toyota took advantage of his apparent and calm demeanour.
He apparently got rid of that "lemon" soon after it was returned to him.
Tiny engines will not last very long at all, when having to tow ridiculously heavy weights, particularly in hot Aussie summers.
If you're wanting to tow heavy weights, get a proper sized vehicle with a large V8 engine and forget about these tiny turbocharged engines that are overstressed, which easily overheat and wear out within 150,000-200,000 thousand kilometres. They are overpriced and gutless!!
💯 correct but the sheep keep returning to the slaughter house 😂😂😂
Yep. Small highly stressed engines are only good for saving money on fuel around town. Outside that domain their shortcomings rapidly become apparent.
And here is another problem. Toyota has dropped the larger motors for the 2.8 litre Turbo from what I have been reading and hearing from other 4WD travellers
Hey mate I watched old mates TH-cam couple of days ago and I couldn’t help but think why didn’t the mechanic just unscrew the engine oil filter Cut it open in front of the owner they would definitely have been some glitter in there. I mean a first year apprentice surely would do that. Love your work keep sticking it up the bastards.cheers mate
They don't get taught basic diagnostics, apprentices at Toyota are pretty much just quick lube techs.
Yep, first thing i would have insisted for.
This sounds very similar to a issue I had with a Toyota Aurion (purchased from new allways serviced and under 70k on the clock ) broke down after 4 years, took 3 days to try and get an answer from dealer than was told need a new engine but they couldnt tell me why. I kept getting the " We are waiting for Toyota reginal technical department to get back to us" tried to blame fuel we used. Toyota dealer wouldnt help at all ( initially) as out of warranty. Tried calling Toyota Head office for help they could not care less and not interested. Dealer happy to keep our car in the workshop for just under 12 months before someone finally agreed to help us and get repaired...oh what a feeling
V6? What was the problem?
“…joyously Reunited with their underwear and their effluent” this made me chuckle out loud and frighten the cat.
So funny. I hate caravan parks with a passion. Buy a shitwa and then PAY to park it next to someone and their freerange kids. No.
You need to stay away from caravan parks
But mate, caravan parks are hot beds of lust and debauchery. Those nomads know how to party!
@@1Longrangeryou have to be kidding. They're all locked inside by sundown.
Might as well not buy the caravan, drive a comfortable non shitbox dual cab like a wagon, and save fuel and sleep comfortably in hotels in privacy.
“The NRMA rescued the bloke and his effluent”. So funny.
This is great. I was hoping you would do a video on this bloke.
I thought to myself, the bloke has got a caravan and will John tread lightly?
Within the first two minutes, I lost it and I can’t wait to watch the rest of the video.
Toyota's decision to drop its 8 and 6 cylinder engines for 4-cylinder turbos is a massive mistake, IMHO, mostly due to emissions BS. Especially for towing.
They are caving to the government pressure with emissions bullshit.
Likely why more yank tanks are on the road. They have their own issues, but towing capacity isn’t one of them.
Prado has always been a 4cy In the diesel.
@@jasonfields2793 I’ve had 2 that were 6 cylinder petrols.
@ayfj4572 Yes, the petrol had both 4 and 6 cylinder.
That sounds very similar to the experience of the friend who bought a Land Cruiser to tow their effluent for a long adventure. They left Canberra and got almost as far as Wagga Wagga, where it sat for weeks. Diagnosis: they drove it on a dirt road. which you're not supposed to do apparently.
Didn't you know 'land cruiser' means only cruise the land on sealed tarmac
The old Prados do seem to love a shart when towing. Strikes me they’re not a great tow vehicle, except for maybe something up to 1.5T or so, and I say that as an owner.
What doesn't make sense to me is what stopped it from running. A bearing will rattle but keep going. If it was seized, why did they replace the injectors. If it wasn't seized, they could have started it and heard the rattle. Having working in a toyota dealership I reckon, the technician was told what to do because its warranty, and he's not allowed to think for himself because he might do something that toyota dont want to pay for. Heaven forbid if the dealership threw some of their own time at it to work out what was wrong with it and help the customer.
Yes I thought the same thing. I can’t think of a reason why it wouldn’t start. That should not have allowed them to be so distracted and not check the oil.
Here's the thing John, I listened to the original TH-cam post & heard it unload a big end. As someone who has been working on Toyotas since 1969, I would have dumped the oil on the first Monday.....but WTF do I know?......I'm not a 'technician'....go figure.
I wish you did more case study videos like this. It’s interesting to me how dealerships act and how people communicate.
Dead & Berried Toyota, oh what a feeling of abandonment...
I have a 2010 Toyota Corolla that is bullet proof. 180k kms and not one issue. I put Pentrites' FS oil in it. Runs smooth as. I think I might hang on to it.
Same as the 300 series, engine oil weight to light, check manual, Toyota recommended heavier weight oil if towing ect. Yet I’m told Dealers are still using light weight oil. One hopes this Gentleman seeks legal advice, Toyota have a lot to answer to.
I've heard Toyota dealers only carry 0-20 and 0-30 in diesel oil so if you want something thicker you'll have to byo
Why anyone would buy a new car in the modern day, is beyond logical understanding. It should be pretty obvious by now that any new car manufactured over the last 4years is just rubbish, not to mentioned insanely overpriced. Forget the warranty, evidently that means nothing these days.
So what's your suggestion? Buy a 20 or 30 year old car that's falling apart due to age?
@@arokh72better to buy a 90s-mid 200s car and restore it to new or upgraded condition, spending 20-30k than buy something new which bricks it in a few years, for 70-100k
@@MoteofVolition yes love the black smoke which is cancer promoting particles when following a 90s-2000 diesel. The owners should be made to breath this black shit.
@@MoteofVolition the average person, including myself, doesn't have the skill to do that though.
@arokh72 My comment specifically said "over the last 4years", so quick math suggests pre-2020 used cars. I'm thinking used cars between 2010-2020 with good service history from a non-euro brand, and you'll be gold.
I have a 1993 Toyota diesel van. It is built like a Swiss watch. It makes me sad how Toyota has changed. They used to be competing against themselves for quality. Like classic Tektronix oscilloscopes from the 1970s.
John Cadogan + Ripping Toyota Yarn = 2 beers and Do Not Disturb!
I see that nothing had changed, my 1989 2.8 Diesel spun a main bearing at 100 000 km, serviced every 5000 km, fast forward to these days, it is not exactly rare for their engines to continue to spin bearings. Now look at the cluster they have with the Tundra, 3.4TT petrol frequently spinning main bearings. From my experience, the Toyota legendary reliability is a MYTH.
I saw that video on the dead Prado a few days ago. The guy that owns it is excessively placid about the whole thing. The dealer, he says, was outstanding in their attempts to diagnose and rectify what clearly was a thrown rod or a spun bearing. Surely the noise would have given that away.
But they dragged it out and out for days. I would not have been placid .. at all .. with a dealer who seemed completely out of their depth. There's a follow up to the story. He's dropped the Toyota and got himself a Ranger. Would that be the frypan into the fire ???
If you think Toyota Service & Reliability has its issues, best you don’t then have any issues in Western Australia as W.A is NOT part of the otherwise national Australian Toyota network but in fact a private entity. Hence Toyota Australia cannot act on your behalf should you have problems in WA should your expectations not be met, it becomes a private court matter instead.
Best not to travel east to west in your new tojo, then. 3 and half months might be wishful thinking should the vehicle take a dump..
Did the same dealership workshop that confused contaminated fuel with a thrown big-end bearing also install the new long motor? Maybe someone should hire a competent mechanic to look over the engine bay to see what's missing or fitted incorrectly? It's hard to believe that a failed bearing capable of stopping an engine would not give some audible signature when the engine is turned over?
Reminds me of a mate of my father, was a new benz buyer every years or so, picks up a new 560 at Lanes gets to Mentone and it stops.
Calls them they rush down with flatbed, have a driver drive him home
Difference is owner had a pretty good idea of the problem, 10 days later they make up a story and deliver to his house...he said nothing but he knew it had no fuel in it.
That’s Toyota technicians wouldn’t get them to service my push bike
Tungsten - maybe the caravan got that name because it’s bloody heavy and you need to fairly dense to want to drag your effluent around behind you in an aluminium box.
Quite possibly...
A big end won't show up on a scan tool, no wonder it took them weeks and a parts cannon to identify it?
I am amazed that in these days of digital everything which is all tied to alarm bells in the car, that no one has ever put overheating sirens there also! For Fs sake oil pressure too. The most important symptoms of collapse.
When I was a kid my dad's best friend was a big Ford guy and like every 2 years he'd get a new Galaxie 500..
White with blue interior,, that was his thing.
I remember a 66 and a 68 and a 70..
The 70 Galaxie when it was still brand new the engine blew up,,, and it had to have a new engine..
I think the Ford dealer had it 3 days...
He went to Lincolns next.
Yeah, because back then, the factory would have told them (the dealer) to take a new engine out of a vehicle out in the lot, and replace the bad one, and then wait for a few weeks for the new factory engine to get shipped out and installed in the vehicle in the lot... Common sense is dead now.
@@MrEricmopar Imagine the labour hours doing two motors, back then... vs now....
@@MrEricmopar AND,, it was a lot easier to swap an engine !
I see a potential gold mine for an entrepreneurial Lawyer(s) to partner with a like minded mechanic(s) and start up a service to advocate for motorists that are being shafted by the automotive industry.
Either as remedial actions to recover costs or as an up front service to do all the intercourse with dealers/service centres etc.
Agree 100%. Could be similar to the storm chaser model in the general insurance industry.
I still love their OLDER cars like my 2009 Toyota Aurion Sportivo
Good workshop foremans are really hard to find these days, when I used to work for a dealership chain only 2 out of our 3 had a competent foreman who could actually find really hard faults like an out of balance crankshaft. It was so minor it would throw a misfire code and a slightly odd noise from the engine. Plus if the engine was bad, generally there was a long engine in the country. If only we could bring back under stressed engines for towing. Also holy hell 0W-16 oil is way too thin. It's written on the oil cap for Subarus (which like to burn oil at high KMs) and I'd be consistently handing out 5W-30 oil so the rings and bearings would have something to chew on in our hot climate. This is the secret to get a TDV6 Land Rover Discovery to survive longer if the crankshaft hasn't snapped already, use a oil grade thicker than recommended.
It takes a lot to make me laugh and I’m non-stop laughing while I’m watching this. The caravaning insult descriptions are fantastic.
I wonder if his wife has a sense of humour about caravanning or will this video disturb her?
Honestly, ever since I found out about John, I’ve never looked at a caravan the same again.
"The fuel smells funny" would have been my trigger point... to put it mildly.
How many cars do they sell and how many have problems? I have had 3 fords all have problems. I have had 4 landcruisers all over 400,000klms with not one problem. Goodl luck with the ford.
I just had a read of my Toyota owners book they recommend a 5W-30 for good fuel economy and cold starting but for operation at High speeds and extreme loads a 10W-30 may be better suited
5W-30 and 10W-30 have the same viscosity at operating temperature.
A vehicle with oiling that’s a bit on-edge which specifies 5W-30 should be filled with something like a 5W-40 or a 10W-40. Using a 10W-30 won’t make a difference over 5W-30.
What year? My 2021 Prado manual says 0W-20 (recommended), 0W-30 and 5W-30 for high speeds or under extreme load conditions.
@@alexfranchuk9608 2024 2.8 Troopy but it does say not below -15 Celsius 😜
Clearly Toyota do not give a flying fuck about their customers or their own reputation.
3+ months to fix is a fairly large FU...
I couldn't even get a 6 month old battery that was junk in a 6 month old truck in usa replacement without leaving it there for a week. I traded it off
I was shocked to discover a single axle van was anything from 60k $$s up! What the hell is wrong with people? For that kind of cash give me a hotel thanks. You can get a pretty fancy room for reasonable bucks if your with one of the big hotel chains.
N
Can you resell any of those hotel rooms when you're done with it?
@@TonyRuleEver heard of depreciation?
Let's be really generous and say a 60K van is worth 30K after ten years when you get rid - 30K buys a lot of hotel nights.
And we haven't even got into the fuel savings you make by not hauling a small apartment around with you.
If caravanning is your thing, fair enough but don't pretend it makes financial sense.
No fancy hotels in dingo piss creek
Yes it would take more than 10 years of hotel stays to use up the depreciation of a motor caravan. Your just sitting in a small box with your shit. Slow and cumbersome. Why do it. An overland vehicle like a MAN 4x4 maybe.
@@deezelfairy You don't have to buy new... that's a chump game.
And of course it makes financial sense. How do you not see that?
If you can’t diagnose, just tryagnose.
Oh, what a feeling!
Simple way to solve this bullshit is oil sampling should be FIRST performed before anything
I avoid buying anything expensive I don't think I can fix or afford to replace.
Having a part number is half a world away from getting the part and further away from getting the vehicle to accept it.
Been 3 years waiting for Insurer to reinstall power on my property
In ‘92 my dad bought a brand new Chev 3/4 ton to tow a fifth wheel caravan. The caravan’s max loaded weight was 3500 kg. The truck was rated to tow 5000 kg. First question my dad asked when he purchased the vehicle: “do I need a transmission cooler?”. The dealer said: “No”. Eight thousand kms later after a brisk tow through the Rocky Mountains, my dad checked the transmission, the oil was black as coal. He wasn’t to far my brother’s house, so he dropped the trailer off there. Went to the nearest GM dealer and they said that every truck they sold that recommended that transmission cooler be installed. It only took the a couple of days to procure a new transmission and get my dad on the road.
I lost my #4 big end and actually heard it let go and saved my 94 Hilux, plus had her back on the road in four day with new bottom end bearings in four day's I feel sorry for them.
Time please for a refresher lecture on hydrodynamic tribology, with focus on oil viscosity behaviour thermally and a further look at the little tables deep in the owner's handbook clearly telling you what grade to use in hot and cold climates, doing heavy towing etc...... See also LR Time's investigations into oil pumps, oil pressure, oil flow rates, distribution of oil in crankshafts and viscosity ratings. AND it's just dawned on me that big ends have a bit of a challenge twice per revolution on the oil film shear front....
Would be interesting to see an oil analysis. I'd suggest the protective difference between 0-30 and 5-30 oils at operating conditions are essentially the same. That the dealer sampled the fuel but apparently not the oil is telling. Obviously looking to put the bill on the customer.
Wow, took six minutes to get past the "shave your groin" commercial.
Kind of like waking up on the couch at 2am to an infomercial about some kitchen gadget that is "must have", but you haven't needed for the last 60 years.
But it would only take seconds to block you from commenting, Leo. Sounds good to me.
@@AutoExpertJC Hey, I'm glad you are getting sponsors. But if you want to block someone for stating facts, that says more about you than me. And is your prerogative.
Took me three seconds to scroll past it ……Dude!
I support this message because Wife No. 2 still shaves mine. Wife No.3 (Japanese Princess) is happy with this arrangement.
TH-cam Enhancer browser extension. Or TH-cam Revanced for Android. If you're silly enough to have CrApple products, I can't help you.
Basic diagnostic skills, always start off simple. Well done JC
They knew the bearings were stuffed or there was metal in the oil that would've been the first tests.
Also it would be cranking slow or would sound strange, they were hoping its was the customers fault so they could get paid more instead of toyota paying via warranty
From the manual;
"The 20 in OW-20 indicates the viscosity characteristic of the oil when the oil is at high temperature. An oil with a higher viscosity (one with a higher value) may be better suited if the vehicle is operated at high speeds, or under extreme load conditions."
If the owners manual says this, why is this seemingly never discussed at the time of service.
Even the language used "may be better suited" is very non - committal.
Any reputable private workshop would absolutely be all over this if they knew a dude was traveling Australia with a Caravan.
The dealers don’t even read their service manuals! If you want to scrub your bearings on a 40deg day just use broken down zero weight oil 💥 that will do it 💯👌🏼👍🏼
If Toyota are not the kings of reliability then who takes their spot?
Nobody. All modern cars are terrible.
Toyota are crap from my personal experience.
@@Dazza-u4c
Specify please.
Jeep?
My 2006 Mazda 6 has 263,000 km’s and has only had an alternator die. I reckon it has been pretty reliable
I watched the original video the day it came out, listening to the Prada, it was clearly a big end bearing that decided not to be a bearing anymore. Guessing the owner didn't show the dealership the footage.
Did the bearing collapse break the big end and isolate it from the piston. I’d like to know why is would not start?
Berri'ed Toyota up to the eyeballs in incompetence. Yep, fuel filter 'check', oil filter 'check' (or drop some oil, you aint going anywhere), scan tool 'check', faaaaaark how hard is it. As an unqualified bush mechanic with 5 decades of fixing stuff in the outback I guarantee I would have had a damn good idea of the basics of the issue on the side of the road whilst waiting for the tow truck. This is worthy of the Nobel Dumb Shit prize for Berri'ed Toyota and Toyota generally.
When I watched that vid (several days ago) I wondered why nobody in the dealership even thought to hook up a scan-tool and check for fault codes. Also, any mechanic (sorry "technician") worth their salt could have told by the noise it made that a bearing was rooted.
Like your video, good as always. As an aside rather than dropping the oil just remove and dissect the oil filter it would give you the heads up right off the bat.
That was one of your best, John.
#Respects.
Here in the US a recall of around @100,000 22-23 Toyota Tundra V6 3.4L turbocharged gasoline engine that need to be replaced. Debris left after machining the block. Diesel engines seem not to be available in Toyota US vehicles.
I'm waiting for John to do a video on the Clements 300 series. While I hate dealerships I have to side with toyota on that one
John you must forgive me, for I have sinned. I have been looking into Mahindras lately. Penny for your thoughts on them?
All new cars are junk. May aswell get one at a good price....Mahindra 👍🏾
I will keep my 2010 Prado with the all mighty 1GR-FE VVTI redesigned cylinder heads, roller rocker arms with hydraulic lash adjusters, has almost 400,000kms runs like new, fuel I get 14 around town , sub 10 on a long trip
That’s the trouble with these so-called big brands, they feel they are set on such an unwarranted elevated platform that they are beyond criticism. Can’t fault the service and care I have received from my local Ssangyong dealer so far, not that anything has gone wrong with my recently purchased Rexton yet.
One of your very best and Toyota really deserved what they got from you.
My LC300 was found, during a routine service at 28k, to have a missing turbo bolt that had fallen out into the bowels of the vee. Toyota grounded my car and then took 4 weeks just to fish it out and replace it because they were "busy". Clearly they were more interested in taking paying service customers money rather than quickly repairing what was seemingly an easy fix and maintaining customer loyalty with good warranty service. I put this down to a disconnect between Toyota HQ and the privately owned dealerships.
I used to live in the next town over from Berri. It's just as well I didn't drive a Toyota when I lived there.
I read in the comments of that video, that some people were of the opinion that the Dealer was running stalling tactics. as those engines are so hard to come by that Toyota would not have been able to supply one any sooner.
IE the dealer mechanics knew withing two minutes what the problem was, called up the factory who has instructed them to stall as an engine was three months away...
Old mate mentioned that it made 'orrible noises when it stopped, they had to know. the engine family is known for it...
I think the dealer, and in particular the mechanic, is "Taking one for the team"... Hope he at least got a carton or two for the hit his professional reputation has taken from this...
In other news. Toyota still cant get a handbrake to work on a 60/70/80/100 series... to be fair, they have only had 50 odd years to try and work out a fix.. If this was any other company, this would trigger a mandatory recall and fix..
Have a few friends who have drank the 70 coolaid and they tell me the hand brake is not really an issue, as you can buy an aftermarket electric conversion that costs less than four grand.... bargain... Lucky my 80 is an auto...
Don't rely on that auto gearbox pawl... you might not be able to release it if the handbrake slips and the pawl comes under tension i.e. jams.....
@@JohnSmith-pl2bk Can't rely on the hand brake...
Would never leave a Land Cruiser, a vehicle allegedly designed and built for off road conditions... on a steep hill .. Any other brand would be forced to fix it.
@@wafive
So you never experienced the Series Land Rover driveshaft drum parking brake?
@@JohnSmith-pl2bk Funny my Series 3 F head six has a pretty good hand brake... the other four....... not so much :) To be fair, they only require one or two pumps to work in a delightfully Land Roverish way :)
Hmmn, Toyota mechanics seem to not be used to Toyotas breaking down, they didnt know what to do when it eventualy happened. 😂
Vin and Paul taught everyone that you can get anything shipped overnight from Japan.
Did they lie?
Unfortunately this is becoming a problem with dealerships these day's,my nephew who worked for Mitsubishi in Brisbane Quit his job as workshop supervisor over the companies attitude and the "throwing parts at it and hope it goes away"eg a clunking noise thew changed a lot of parts including a rear Diff in a 4 wd in frustration he took over,fault was actually a backfire in the DPF .
I worked in an open cut coal mine. If a motor went poopy in its pants we’d know the issue usually with an hour plus there’s spare motors everywhere for the vast majority of equipment on site. We has a Komatsu out for three months but that was because it caught on fire and burnt a hell of a lot of it out. It was rebuilt in three months. FFS a Cat truck taken out of service for a rebuild wouldn’t take that long.
Seriously these so called technicians are not motor mechanics. They are glorified oil and filter changers that are hired out for a fortune but provide sub par work. I spoke with a local automotive apprentice and he worked in a real garage. His fellow tech mates had never rebuilt a motor let alone a gearbox or diff. They said if a motor needed replacement they’d send it to the local mechanic to have it done.
This service is a joke.
Also what happened to the class action against Toyota? They appealed the court decision and it’s gone quiet since then. What’s happening?
There is a recent update on the class action if you Google it. It looks like good news fr owners.
@ thanks legend. I’m old as dirt and didn’t think to google it. I appreciate the heads up 👍🏻
@@sticustomI would have posted the link but not sure of legalities of that. Playing safe.
You think the mechanics set policy on what spares are carried at a dealership or how repairs are performed?
@ can’t blame you. I get warnings for posting legitimate links all the time. Yet on TH-cam I get ads for erectile dysfunction and small “pee pee” but seeing they pay TH-cam for the ads it’s ok.
First rule of a corporation when it comes to warranties, blame the customer, second rule blame anyone else.
just turning it over would tell you it's the bigend.
Way back in 1971 my father got a new HQ and it stopped 4 weeks later, The Holden dealer took 2 days to fix it. New long block + $200 to shut up and not tell.
I will stand corrected, but in regards warranty claims, no Authorised Dealership Service Dept. is going to spend squat, money/time wise, until it gets the thumbs up from HQ. And HQ isn''t going to approve any warranty work until all other avenues of driver/user error have been exhausted.
Whichever dealership serviced the guys Prado probably realised that the big end bearings were on the way out (it's a common issue due to Toyota using lightweight 0W-20 oil in these engines) but decided/hoped to make it someone else's problem. And they succeeded.
* YT is full of 4WD videos stating that 0W-20 oil is far to thin for this engine when subjected to moderate to harsh loads e.g. towing a caravan in the Australian heat. And Toyota know it..
I would love to hear some recommendations on how to handle a situation like this.
Seems Toyota are happy to prioritise fuel economy over actual intended application of vehicle when choosing oil viscosity. Bad, bad and more bad.
My mates 2023 Hilux engine died, he’s probably been two months without it now waiting for a replacement engine. It is his work Ute, and only vehicle they have given him a hire van though so he can keep working and get around
Shocking Toyota performance. Serves as a warning to me.
Two friends have had very similar experiences with a Kia Sportage and equivalent Hyundai diesel engines. 6 weeks for new motors. Recent one just got his back last week but the new motor is making same noise as the original one did just before it shat itself. Back to the dealer and still waiting for outcome.
IMHO, these new 2.8L’s when towing are a grenade waiting to blow.
Steven/Stephen Leer/Lehr/Lear - "6 weeks in Berri - Oh what a feeling!"
In the original video, there is a clear metal scrapping sound. 1st thoughts were a timing chain issue. But 6 weeks to drop the sump FMD 😂😂😂
That would have taken seconds to diagnose. Just pull the oil filter and cut it open and check it. There would be metal, so you would instantly know
Any chance you can do a video on why every new car appears to look like a Temu version of Mahindra?
Why are they all looking the same?
Hoy, don't you be slagging off the Blue Mountains 🤬🤬
Dealer: Engage the parts cannon!
Enshittification is hitting the car industry hard.
It's better than it was, just the masses can report it.
My first question would be “was the 30000km service done properly”? Because I’m guessing there maybe a connection between that service and the engine imploding shortly after - did Toyota give one of their first year apprentices a job out of their depth? - another issue is that Toyota recommends using 0 w30 oil for their new L300 V6 diesel and Prado four cylinder diesel - this maybe OK under no load but as soon as you start towing you really should be using 5 W 40 to protect those engine components- Toyota promotes 0 W 30 to meet the fuel economy marketing.
I guarantee they put 0W-20 C5 in it and that’s what killed it. Not enough viscosity headroom.
I'd rather buy Chinese vehicles these days. The Toyota 2.8 diesel has been a shit engine since its introduction. 😊