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John, I’ve got the first Prado with the DPF, a September 2017 model, (still waiting on the barstards to pay out as directed by the court).😢 I queried the engine lube repeatedly during the warranty service period, and requested the 5W 40 oil. It did show it in the hand book. They insisted that if I used it, it would void my warranty including any legal responsibility for engine damage. I had it serviced by the largest dealer in Brisbane Sci Fleet Toyota. Over the years their service varied dramatically. At one stage there was a young lass, a leading hand there who really knew her stuff and I had her looking after my machine , but she left after a short time. The so called Leading Tech was useless, I doubt he really was a leading tech. I wanted to find out if they were still using the pressure sensors on the DPF to help to trigger the burn off, and he told me there was no such thing. I’m a diesel fitter by trade and have been a TAFE teacher for quite a few years. I really like quite a lot of your videos. Thankyou.
I watched that....step one is when they say fuel contamination....... i go off and tell thesae morons what for is step 2......5 minutes not months...mate watched that comedy with Mr Bucket....he reckons I would only last 3 minutes..
Hey John, Great coverage of my unwanted encounter with Big River Toyota at Berri. I have been accused of being for to tollerent, maybe so but I'm not sure I had any other choice, barking up their arse about it probably would not have improved the situation. Thanks again for the coverage, Steve and Lindy Lear.
Unfortunately the squeaky wheel gets the grease, and it could not be more true for auto dealerships... You need to hit them pretty hard early and document the entire interaction with case numbers from Toyota Head Office Australia and get the dealer principal on all correspondence with hard cut off times for the vehicles return or a refund will be required and track your daily costs for the inconvenience of which they will need to reimburse , make them want this problem to go away as quickly as possible otherwise you'll get the usual run around of excuses and they'll do the absolute bare minimum as they've done to you here. Bloody sucks, but corporations suck! And they don't give a shit about the consumer.
My two experiences dealing with Toyota workshops: Sold a 2004 Toyota Hilux to a customer who complained that the vehicle would all of a sudden lose power. I told him to take it to a Toyota workshop to get them to diagnose it & to give me a quote before they start work on anything. A week later Toyota call me and want my credit card number so they can pay for the work before my customer pick up his Hilux. I told them they were supposed to give me a quote, their reply: the EGR valve needed replacing regardless & that was the fault. I paid the bill & then had a call from my customer to say that it was worse so I quickly told him to return it. Toyota then diagnosed it as a faulty ECU & wanted me to purchase a new one, I asked them if they had tried a second hand one in it which they hadn't. After trying it, they then told me is was the diesel pump which was faulty. I sent them a diesel pump from another Hilux & had them send me the diesel pump from my customers' car. After having it fitted, there were no issues with it. I rang Toyota & asked them if they had checked out the basics, I thought it could be a blocked fuel filter. Turns out it was!!! Sold a 3 year old Toyota Prado which the turbo had failed. Got a second opinion & in fact that was what it was. Asked the dealer how much for a new one: $15,000 I told him that was way too expensive & after talking to his Manager he reduced the price to $5,000. I said he was too expensive by about $4,000 & bought one from Aus for $850. Im from New Zealand
The guy (Caravan Travel Australia) posted a follow-up video to inform us that he has now sold the Prado and purchased a Ford Ranger Wildtrack V6 ute. I wholeheartedly wish him all the best with that.
I watched his video. I think they are the most patient and tolerant people. I couldn't believe the run around, I would've lost it at the Toyota service dept
I saw it too and I got mad just watching it. They are the most patient and tolerant people I could imagine, and its absolutely disgusting how they were treated.
My wife had a Toyota 86, we always wanted a Toyota due to reputation. The 86 was my wife's commuting car to drive her South to North across Adelaide every working day, always serviced on time, by Toyota, and when only 40K the front wheel bearing got noisy, so reported when taken in for regular service, for warranty. I had to argue to have it fixed, as the front left rim has the slightest blemish, not even a scratch, they insisted we had damaged the bearing. Anyhow, after winning my argument they fixed under warranty, but my trust was rattled. Then when the car was at 100k we decided to have the valve spring recall done. The recall involved removal of the motor as it is a Subaru boxer engine. They had the car for three weeks, then when we collected, I noticed a ticking in time with the motor, so returned the car, leaving it for a day, only to collect the car and told that the noise was the injectors, and it is a noise all 86's make. A few weeks more of the annoying noise, I again returned the car to Toyota Adelaide, and insisted they fix the noise they created. They had the car for diagnostics for a week, before contacting me and admitting the noise was there, and that they had to take the motor out again, asking if I am willing to pay $700.00 to move forward with the repair. When I collected the fixed car they explained when they did the recall, they refitted the flexiplate without locating the Flexiplate onto its locating pin, therefore no charge for the repair. I asked if they had replaced the flexiplate, as it was probably damaged by being torqued down, however they insisted it did not damage the flexiplate, and all would be good. Well, 30k later, the flexiplate fails. When I returned the car to Toyota, they said it was the motor bottom end, and we would need a short motor replacement. I asked that they do some diagnostics, only for them to come back to me three weeks later, to tell me the flexiplate is the issue. When I suggested that they are responsible, they asked if I have any receipts for the previous work they did, as they have no record of me returning the car after the recall. They took over 3 months to repair the the car. Due too having to order the part from Japan, with the excuse, flexiplates don't usually fail, so there is no need to have stock in AU. They tried charging me $2600.00. I felt I should not be paying anything, but being without a car for so long, I negotiated the price down to $1600.00, as much as we loved that little sports car, never buying another Toyota.
I cannot believe how patient this dude is with Toyota! He deserves a medal and an apology from Toyot along with hefty compensation for all their expenses!
As someone who used to work for Toyota. I'll tell you they all have apprentices doing servicing on all of the cars. So they barely get to learn how to accurately repair cars. Only once in a blue moon they will do some repair so they can tick a box saying they can do that. Also we all got told that Toyota does a "premium" service when in reality it is the bare minimum, kind of like the way they train their appearances. Jobs like the one you are talking about also goes to the back because it's not making money today. There's more but I can't remember right now.
Mine is certainly going back to the previous independent mechanic for all future work. Soppy wankers couldn’t even source a fuel filter they were told needed replacement. Only used them as I needed the courtesy car they offer.
34 years in fixed operations in a dealership. Left the automotive world in 2011. I have to agree - correct diagnosis and ethical repairing has died a slow death. Way too much emphasis on upselling. Back in the day apprentices rotated electrical, mechanical, transmission etc and worked with specialist mechanics to learn. Now it’s bonuses and upselling (snake oil) things like ‘tyre rotations’ and ‘a/c sanitation’ - there’s a long list. Somewhere in all of this, effective diagnosis and ethical charging has been left behind. Find an Independent Repairer and stick with them.
I don't know how the mechanics could miss the fact that the Prado has had trouble with big end bearings it is a common fault. I recently watched a video of engine specialist who is constantly fixing Big Ends due to the oil breaking down. They suggest 5w/40.
My brother-in-law had a major failure in his 3 year old Ranger. Ford diagnosed the problem in a week and gave him a hire car until the vehicle was back on the road. Not all dealers are created equal.
My Ranger had an issue with no power one day. I changed the fuel filter on the side of the road (which turned out not to be the problem) but the engine light remained on. I called my local Ford dealer and they fitted me in and checked the car within 3 hours of me calling. I have to say my local Ford dealer has been pretty helpful and no BS. The price Toyota charges for cars these days they should be top of their game in customer service in the workshop.
Toyota's decision to drop its 8 and 6 cylinder engines for 4-cylinder turbos is a massive mistake, IMHO, mostly due to emissions BS. Especially for towing.
John, as a mechanic there are 2 issues here. 1 The skilled mechanics you referenced leave because they can get paid more stocking Woolies shelves. 2 I'm going to assume form inside dealerships experience that Toyota Australia probably wasn't contacted as much as you think. As for the grade of oil, Toyota still have a sliding scale of oil recommendations in the owners manual for ambient temperature and conditions ie towing stop starting etc.
Hey mate I watched old mates TH-cam couple of days ago and I couldn’t help but think why didn’t the mechanic just unscrew the engine oil filter Cut it open in front of the owner they would definitely have been some glitter in there. I mean a first year apprentice surely would do that. Love your work keep sticking it up the bastards.cheers mate
Ive repaired more Toyota's than i care to remember. Thing i find amazing is toyota owners are never upset about the failure even when premature, as they actually believe they are lucky and better off than owners of other brands who dont have problems haha Their Brand loyalty is incredible, which i believe is a result of Toyota's well known marketing genius.
This sounds very similar to a issue I had with a Toyota Aurion (purchased from new allways serviced and under 70k on the clock ) broke down after 4 years, took 3 days to try and get an answer from dealer than was told need a new engine but they couldnt tell me why. I kept getting the " We are waiting for Toyota reginal technical department to get back to us" tried to blame fuel we used. Toyota dealer wouldnt help at all ( initially) as out of warranty. Tried calling Toyota Head office for help they could not care less and not interested. Dealer happy to keep our car in the workshop for just under 12 months before someone finally agreed to help us and get repaired...oh what a feeling
@@u-a-laustralia3976 I had a Sigma like that once. I could actually rev the engine a bit after it was turned off as there was hot carbon in one or more chambers.
I see that nothing had changed, my 1989 2.8 Diesel spun a main bearing at 100 000 km, serviced every 5000 km, fast forward to these days, it is not exactly rare for their engines to continue to spin bearings. Now look at the cluster they have with the Tundra, 3.4TT petrol frequently spinning main bearings. From my experience, the Toyota legendary reliability is a MYTH.
What doesn't make sense to me is what stopped it from running. A bearing will rattle but keep going. If it was seized, why did they replace the injectors. If it wasn't seized, they could have started it and heard the rattle. Having working in a toyota dealership I reckon, the technician was told what to do because its warranty, and he's not allowed to think for himself because he might do something that toyota dont want to pay for. Heaven forbid if the dealership threw some of their own time at it to work out what was wrong with it and help the customer.
Yes I thought the same thing. I can’t think of a reason why it wouldn’t start. That should not have allowed them to be so distracted and not check the oil.
Actually, I’ve discovered a reason why is might not start. If the bearing gets so hot that it shells spin and depart the big end and end cap, then there’s a whole heap of play between the crankshaft and big end. Probably about 4mm. The pistons of the affected bearings will no longer have the correct timing and could even travel further in the bore and hit the valves. If this happens on multiple cylinders then the engine won’t run. The oil must have really failed in that motor.
This is great. I was hoping you would do a video on this bloke. I thought to myself, the bloke has got a caravan and will John tread lightly? Within the first two minutes, I lost it and I can’t wait to watch the rest of the video.
That sounds very similar to the experience of the friend who bought a Land Cruiser to tow their effluent for a long adventure. They left Canberra and got almost as far as Wagga Wagga, where it sat for weeks. Diagnosis: they drove it on a dirt road. which you're not supposed to do apparently.
I am amazed that in these days of digital everything which is all tied to alarm bells in the car, that no one has ever put overheating sirens there also! For Fs sake oil pressure too. The most important symptoms of collapse.
Same as the 300 series, engine oil weight to light, check manual, Toyota recommended heavier weight oil if towing ect. Yet I’m told Dealers are still using light weight oil. One hopes this Gentleman seeks legal advice, Toyota have a lot to answer to.
It takes a lot to make me laugh and I’m non-stop laughing while I’m watching this. The caravaning insult descriptions are fantastic. I wonder if his wife has a sense of humour about caravanning or will this video disturb her? Honestly, ever since I found out about John, I’ve never looked at a caravan the same again.
Here's the thing John, I listened to the original TH-cam post & heard it unload a big end. As someone who has been working on Toyotas since 1969, I would have dumped the oil on the first Monday.....but WTF do I know?......I'm not a 'technician'....go figure.
I see a potential gold mine for an entrepreneurial Lawyer(s) to partner with a like minded mechanic(s) and start up a service to advocate for motorists that are being shafted by the automotive industry. Either as remedial actions to recover costs or as an up front service to do all the intercourse with dealers/service centres etc.
If you think Toyota Service & Reliability has its issues, best you don’t then have any issues in Western Australia as W.A is NOT part of the otherwise national Australian Toyota network but in fact a private entity. Hence Toyota Australia cannot act on your behalf should you have problems in WA should your expectations not be met, it becomes a private court matter instead.
Given your views of the 1GD engine, would you consider the Prado 250 with the 2.4l iFORCE max hybrid engine (assuming it comes here) would be a better buy and worth waiting for someone who requires a capable 4x4?
Wow, took six minutes to get past the "shave your groin" commercial. Kind of like waking up on the couch at 2am to an infomercial about some kitchen gadget that is "must have", but you haven't needed for the last 60 years.
@@AutoExpertJC Hey, I'm glad you are getting sponsors. But if you want to block someone for stating facts, that says more about you than me. And is your prerogative.
Toyota played the owner for a gullible fool, due to him being too patient and tolerable. I saw his video about this farcical event. Toyota took advantage of his apparent and calm demeanour. He apparently got rid of that "lemon" soon after it was returned to him. Tiny engines will not last very long at all, when having to tow ridiculously heavy weights, particularly in hot Aussie summers. If you're wanting to tow heavy weights, get a proper sized vehicle with a large V8 engine and forget about these tiny turbocharged engines that are overstressed, which easily overheat and wear out within 150,000-200,000 thousand kilometres. They are overpriced and gutless!!
And here is another problem. Toyota has dropped the larger motors for the 2.8 litre Turbo from what I have been reading and hearing from other 4WD travellers
Why anyone would buy a new car in the modern day, is beyond logical understanding. It should be pretty obvious by now that any new car manufactured over the last 4years is just rubbish, not to mentioned insanely overpriced. Forget the warranty, evidently that means nothing these days.
@@arokh72better to buy a 90s-mid 200s car and restore it to new or upgraded condition, spending 20-30k than buy something new which bricks it in a few years, for 70-100k
@@MoteofVolition yes love the black smoke which is cancer promoting particles when following a 90s-2000 diesel. The owners should be made to breath this black shit.
@arokh72 My comment specifically said "over the last 4years", so quick math suggests pre-2020 used cars. I'm thinking used cars between 2010-2020 with good service history from a non-euro brand, and you'll be gold.
The old Prados do seem to love a shart when towing. Strikes me they’re not a great tow vehicle, except for maybe something up to 1.5T or so, and I say that as an owner.
Here in the US a recall of around @100,000 22-23 Toyota Tundra V6 3.4L turbocharged gasoline engine that need to be replaced. Debris left after machining the block. Diesel engines seem not to be available in Toyota US vehicles.
Yes being a Lube blender and marketer, and owner of a 2016 Toyota with that 2.8 Litre engine, I only put 5W/40 Full Synthetic in there. It makes these engine run so much better especially under load....
I have a 1993 Toyota diesel van. It is built like a Swiss watch. It makes me sad how Toyota has changed. They used to be competing against themselves for quality. Like classic Tektronix oscilloscopes from the 1970s.
Tektronix. Legendary. Lived across the road from their Oregon, Beaverton head office in the 90's. Would have loved to have had the opportunity to work there in their glory days. Oh well.
I have a 2010 Toyota Corolla that is bullet proof. 180k kms and not one issue. I put Pentrites' FS oil in it. Runs smooth as. I think I might hang on to it.
They did earn the Reputation: 84 4Runner @ 545km 91 Camry at 400k 90 Camry at 355km, no problems. But my wife's 2013 Rav4. It was a 4 week wait for an injector. And really I don't think there's a problem with the injector, it's done another 30k, since first throwing a code. I've got the spare on standby.
John, OMG this is timely. I have recently been considering replacing my 10 year old, well used, much loved and perfectly adequate for purpose Ford Territory diesel with a Prado. Daily driver but also used for towing a race car around Victoria on a regular basis (car and trailer just under 2000kg).This growing issue with Toyota reliability and serviceability seems to have them slipping into the same category as so many other manufacturers that I don't know where to turn.
Reminds me of a mate of my father, was a new benz buyer every years or so, picks up a new 560 at Lanes gets to Mentone and it stops. Calls them they rush down with flatbed, have a driver drive him home Difference is owner had a pretty good idea of the problem, 10 days later they make up a story and deliver to his house...he said nothing but he knew it had no fuel in it.
Tungsten - maybe the caravan got that name because it’s bloody heavy and you need to fairly dense to want to drag your effluent around behind you in an aluminium box.
When I was a kid my dad's best friend was a big Ford guy and like every 2 years he'd get a new Galaxie 500.. White with blue interior,, that was his thing. I remember a 66 and a 68 and a 70.. The 70 Galaxie when it was still brand new the engine blew up,,, and it had to have a new engine.. I think the Ford dealer had it 3 days... He went to Lincolns next.
Yeah, because back then, the factory would have told them (the dealer) to take a new engine out of a vehicle out in the lot, and replace the bad one, and then wait for a few weeks for the new factory engine to get shipped out and installed in the vehicle in the lot... Common sense is dead now.
Like your video, good as always. As an aside rather than dropping the oil just remove and dissect the oil filter it would give you the heads up right off the bat.
In ‘92 my dad bought a brand new Chev 3/4 ton to tow a fifth wheel caravan. The caravan’s max loaded weight was 3500 kg. The truck was rated to tow 5000 kg. First question my dad asked when he purchased the vehicle: “do I need a transmission cooler?”. The dealer said: “No”. Eight thousand kms later after a brisk tow through the Rocky Mountains, my dad checked the transmission, the oil was black as coal. He wasn’t to far my brother’s house, so he dropped the trailer off there. Went to the nearest GM dealer and they said that every truck they sold that recommended that transmission cooler be installed. It only took the a couple of days to procure a new transmission and get my dad on the road.
I avoid buying anything expensive I don't think I can fix or afford to replace. Having a part number is half a world away from getting the part and further away from getting the vehicle to accept it.
I lost my #4 big end and actually heard it let go and saved my 94 Hilux, plus had her back on the road in four day with new bottom end bearings in four day's I feel sorry for them.
This sounds like the typical Toyota service department. I've had one tell me that red dirt from the Pilbara caused rust on my alloy gearbox casing. My dealer this week didn't understand the difference between an air filter and a pollen filter. I had to explain that they are not the same thing and neglecting to change them on time will cause both driver - and engine to sneeze. It fell on a blank stare.
As a Family and extended Family of Mostly Toyota vehicles, 3 Ravs ,4- 4Runners, 1Sequoia and 2Tundras , We have Been blessed to have Good Vehicles. 2Ravs in CO, 1Tundra in SD, 1 in FL ,The rest are in PA John , Are you using your manscped on the correct Head ? or in the Right Place ? Your off pace.
As the old advert went : "oils ain't oils". In other (and much longer) words, "thin" oils are acceptable if all you do is lightweight running around. Your engine will knacker itself if you pit your Prado/ Ranger/ DMax (...) against a lot of hard work.
I just had a read of my Toyota owners book they recommend a 5W-30 for good fuel economy and cold starting but for operation at High speeds and extreme loads a 10W-30 may be better suited
5W-30 and 10W-30 have the same viscosity at operating temperature. A vehicle with oiling that’s a bit on-edge which specifies 5W-30 should be filled with something like a 5W-40 or a 10W-40. Using a 10W-30 won’t make a difference over 5W-30.
Did the same dealership workshop that confused contaminated fuel with a thrown big-end bearing also install the new long motor? Maybe someone should hire a competent mechanic to look over the engine bay to see what's missing or fitted incorrectly? It's hard to believe that a failed bearing capable of stopping an engine would not give some audible signature when the engine is turned over?
I was a rusted on toyota owner, worked in the auction industry for 37 years drove everything- vehicle of choice at home was landcruiser. Ive had every model right up to 300(utter shitbox) 5x70 v8. I was also toyota australias auctioneer a while back I had trouble with my last 79 dual cab. High fuel consumption suddenly. Ie 16 litre/100 just mooching about. Inmentioned this at the 10,000,20,30 and 40,000k service. Also mentioned notchy gearbox. Told each time “normal”. Atvthe 40k service they stripped the drain plug and of course it leaked. They helicoiled it and it was by chance it was spotted by my real mechanic who services my FJ45 simply because i told him- he said “you need to see this” they put a 2nd hand sump on it and used that much black silastic it was oozing out of every nut and bolt all the way around the sump. My me hanic said also “your clutch is faulty” so back inwent to toyota- they denied the sump and said “if you want a warranty claim on clutch good luck as its a consumerable item” we have to out a camera in the car to record how you change gears, remove clutch, replace clutch with a std one and send clutch to melbourne for inspection. The general manager of our local dealership (i live in bilpin so work it out) basically told be to get stuffed because id used my mechanic to fix the sump and at the same time replace the clutch (it simply let go). I had bought 5 landcruisers from them and was their auctioneer for their trade ins…. Toyota is crap. The 300 is a glorified prado, the new prado is rubbish, and the response to the warranty complaint was repulsive. I know of ofhers who owned 2022 79 v8s with clutch issues as well. We hadnt towed or done off road because of covid it was driven along bells lone of road to the shops and back. Will Inbuy another toyota landcruiser? No. I have a beaut 1979 fj45 and a base model hilux set up for farm work. Do yourselves a favour- dont buy a Toyota. Theres no support, the product is rubbish and getting worse. Inwork with major fleets and this isnt “sour grapes” its an experience from someone who worked closely with toyota. Cheers
Time please for a refresher lecture on hydrodynamic tribology, with focus on oil viscosity behaviour thermally and a further look at the little tables deep in the owner's handbook clearly telling you what grade to use in hot and cold climates, doing heavy towing etc...... See also LR Time's investigations into oil pumps, oil pressure, oil flow rates, distribution of oil in crankshafts and viscosity ratings. AND it's just dawned on me that big ends have a bit of a challenge twice per revolution on the oil film shear front....
What is the point in having an 'extensive service and dealer network' when you cannot even get proper diagnosed, let along having a single spare long engine in Australia???? This engine is in every diesel Prado and Hilux running around for the past 5 years. Lighter weight oil is being specified purely for fuel efficiency targets, nothing more, except it will kill your engine in the longer term.
Jeep Grand Cherokee one of your fav's, the V6 Diesel VM Motori, used to run 5w-30 but now it is now using the more viscous 5w-40, because of the high operating temps. while towing. Jeep upgraded the oil after many big end bearing failures. It does seem 0w-30 on that evidence is not going to give enough heat protection during hard towing.
I worked in an open cut coal mine. If a motor went poopy in its pants we’d know the issue usually with an hour plus there’s spare motors everywhere for the vast majority of equipment on site. We has a Komatsu out for three months but that was because it caught on fire and burnt a hell of a lot of it out. It was rebuilt in three months. FFS a Cat truck taken out of service for a rebuild wouldn’t take that long. Seriously these so called technicians are not motor mechanics. They are glorified oil and filter changers that are hired out for a fortune but provide sub par work. I spoke with a local automotive apprentice and he worked in a real garage. His fellow tech mates had never rebuilt a motor let alone a gearbox or diff. They said if a motor needed replacement they’d send it to the local mechanic to have it done. This service is a joke. Also what happened to the class action against Toyota? They appealed the court decision and it’s gone quiet since then. What’s happening?
@ can’t blame you. I get warnings for posting legitimate links all the time. Yet on TH-cam I get ads for erectile dysfunction and small “pee pee” but seeing they pay TH-cam for the ads it’s ok.
Good workshop foremans are really hard to find these days, when I used to work for a dealership chain only 2 out of our 3 had a competent foreman who could actually find really hard faults like an out of balance crankshaft. It was so minor it would throw a misfire code and a slightly odd noise from the engine. Plus if the engine was bad, generally there was a long engine in the country. If only we could bring back under stressed engines for towing. Also holy hell 0W-16 oil is way too thin. It's written on the oil cap for Subarus (which like to burn oil at high KMs) and I'd be consistently handing out 5W-30 oil so the rings and bearings would have something to chew on in our hot climate. This is the secret to get a TDV6 Land Rover Discovery to survive longer if the crankshaft hasn't snapped already, use a oil grade thicker than recommended.
Hi John …entertaining as usual. My understanding (could be wrong) is the ‘30’ in 0W-30 represents the oils viscosity when the engine is up to operating temperature. So there is no difference in the oils ability to lubricate at op temperature between 0w-30 and say a 5w-30 ?
Toyota's efforts to produce environmentally friendly motors have faltered. The 0w-30 oil proves ineffective in Australian conditions, particularly due to the smaller oil sump capacity, leading to the oil additives burning off before the next service interval. It may be advisable to consider a larger aftermarket sump to increase oil volume and switch to 5w-40 oil for these vehicles.
Meet Mr Lear in person the other day whilst camping. What a true old school gentleman and for toyota to take advantage of this. Shame. A Few days into a 6 month trip. O WHAT A FEELING TOYOTA.
How many cars do they sell and how many have problems? I have had 3 fords all have problems. I have had 4 landcruisers all over 400,000klms with not one problem. Goodl luck with the ford.
I saw that video on the dead Prado a few days ago. The guy that owns it is excessively placid about the whole thing. The dealer, he says, was outstanding in their attempts to diagnose and rectify what clearly was a thrown rod or a spun bearing. Surely the noise would have given that away. But they dragged it out and out for days. I would not have been placid .. at all .. with a dealer who seemed completely out of their depth. There's a follow up to the story. He's dropped the Toyota and got himself a Ranger. Would that be the frypan into the fire ???
I read in the comments of that video, that some people were of the opinion that the Dealer was running stalling tactics. as those engines are so hard to come by that Toyota would not have been able to supply one any sooner. IE the dealer mechanics knew withing two minutes what the problem was, called up the factory who has instructed them to stall as an engine was three months away... Old mate mentioned that it made 'orrible noises when it stopped, they had to know. the engine family is known for it... I think the dealer, and in particular the mechanic, is "Taking one for the team"... Hope he at least got a carton or two for the hit his professional reputation has taken from this... In other news. Toyota still cant get a handbrake to work on a 60/70/80/100 series... to be fair, they have only had 50 odd years to try and work out a fix.. If this was any other company, this would trigger a mandatory recall and fix.. Have a few friends who have drank the 70 coolaid and they tell me the hand brake is not really an issue, as you can buy an aftermarket electric conversion that costs less than four grand.... bargain... Lucky my 80 is an auto...
@@JohnSmith-pl2bk Can't rely on the hand brake... Would never leave a Land Cruiser, a vehicle allegedly designed and built for off road conditions... on a steep hill .. Any other brand would be forced to fix it.
@@JohnSmith-pl2bk Funny my Series 3 F head six has a pretty good hand brake... the other four....... not so much :) To be fair, they only require one or two pumps to work in a delightfully Land Roverish way :)
@ no . They had an engine for a billion dollar company, they just didn’t have one for a private, domestic customer that spent 80 or 90 thousand on a Prado
@@biastv1234 "They had an engine for a billion dollar company" Yes, as you said they are "contractually committed" to have that engine/s "they just didn’t have one for a private, domestic customer " Yeah, that's what I said "they didn't have an engine"
John, your view of the problem assumes that somewhere among the dealer's staff is an experienced mechanic. Most dealers now have plenty of people who plug cars into laptops and use the computer to tell them what to change in order to bring the car back to health, but that isn't being a mechanic and finding a real, old school mechanic who thinks logically is pretty difficult in a dealership. When these folk exist, they usually leave the dealership and work for themselves.
I call these people GUI Jockeys. Also very prevalent in IT. WRT cars, the plethora of sensors could themselves become part of a completely new range of problems....
Would be interesting to see an oil analysis. I'd suggest the protective difference between 0-30 and 5-30 oils at operating conditions are essentially the same. That the dealer sampled the fuel but apparently not the oil is telling. Obviously looking to put the bill on the customer.
I watched the original video the day it came out, listening to the Prada, it was clearly a big end bearing that decided not to be a bearing anymore. Guessing the owner didn't show the dealership the footage.
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@AutoExpertJC and thanks For Elon for sponsoring this and the T-shirt. 40%off use promo code " GayJC" :)
I have an ancient Manscape Lawnmower 3.0, and it's still a great product.
John, I’ve got the first Prado with the DPF, a September 2017 model, (still waiting on the barstards to pay out as directed by the court).😢 I queried the engine lube repeatedly during the warranty service period, and requested the 5W 40 oil. It did show it in the hand book. They insisted that if I used it, it would void my warranty including any legal responsibility for engine damage. I had it serviced by the largest dealer in Brisbane Sci Fleet Toyota. Over the years their service varied dramatically. At one stage there was a young lass, a leading hand there who really knew her stuff and I had her looking after my machine , but she left after a short time. The so called Leading Tech was useless, I doubt he really was a leading tech. I wanted to find out if they were still using the pressure sensors on the DPF to help to trigger the burn off, and he told me there was no such thing. I’m a diesel fitter by trade and have been a TAFE teacher for quite a few years. I really like quite a lot of your videos. Thankyou.
I watched that....step one is when they say fuel contamination....... i go off and tell thesae morons what for is step 2......5 minutes not months...mate watched that comedy with Mr Bucket....he reckons I would only last 3 minutes..
Hey John, Great coverage of my unwanted encounter with Big River Toyota at Berri. I have been accused of being for to tollerent, maybe so but I'm not sure I had any other choice, barking up their arse about it probably would not have improved the situation. Thanks again for the coverage, Steve and Lindy Lear.
I’m in the same boat mate. Have you read my comment?
Unfortunately the squeaky wheel gets the grease, and it could not be more true for auto dealerships...
You need to hit them pretty hard early and document the entire interaction with case numbers from Toyota Head Office Australia and get the dealer principal on all correspondence with hard cut off times for the vehicles return or a refund will be required and track your daily costs for the inconvenience of which they will need to reimburse , make them want this problem to go away as quickly as possible otherwise you'll get the usual run around of excuses and they'll do the absolute bare minimum as they've done to you here.
Bloody sucks, but corporations suck! And they don't give a shit about the consumer.
My two experiences dealing with Toyota workshops:
Sold a 2004 Toyota Hilux to a customer who complained that the vehicle would all of a sudden lose power. I told him to take it to a Toyota workshop to get them to diagnose it & to give me a quote before they start work on anything. A week later Toyota call me and want my credit card number so they can pay for the work before my customer pick up his Hilux. I told them they were supposed to give me a quote, their reply: the EGR valve needed replacing regardless & that was the fault. I paid the bill & then had a call from my customer to say that it was worse so I quickly told him to return it.
Toyota then diagnosed it as a faulty ECU & wanted me to purchase a new one, I asked them if they had tried a second hand one in it which they hadn't. After trying it, they then told me is was the diesel pump which was faulty. I sent them a diesel pump from another Hilux & had them send me the diesel pump from my customers' car. After having it fitted, there were no issues with it. I rang Toyota & asked them if they had checked out the basics, I thought it could be a blocked fuel filter. Turns out it was!!!
Sold a 3 year old Toyota Prado which the turbo had failed. Got a second opinion & in fact that was what it was. Asked the dealer how much for a new one: $15,000 I told him that was way too expensive & after talking to his Manager he reduced the price to $5,000. I said he was too expensive by about $4,000 & bought one from Aus for $850. Im from New Zealand
@@simonbates5939 ,
Faa-ahhking hell.
In two thousand years, use of fire and invention of the wheel will be coming up for discovery.
15,000 dollars that's about 300 sheep bro, way too much.
$15k to replace a turbo, that is outrageous!
The guy (Caravan Travel Australia) posted a follow-up video to inform us that he has now sold the Prado and purchased a Ford Ranger Wildtrack V6 ute.
I wholeheartedly wish him all the best with that.
frying pan into the fire.
not much research done there . Once bitten twice shy?
Hopefully the ranger makes it past berri 😅
The engine will have more poke but perhaps the gearbox will sharteth.
Good luck is all I can add.🙏
I was Fixed Operations Manager at a Holden dealership and even I have never heard of more atrocious treatment of a customer than that. Holy crap...
I watched his video. I think they are the most patient and tolerant people.
I couldn't believe the run around, I would've lost it at the Toyota service dept
Me too, dude. Me too.
He even said he was really happy with the dealership. Lol.
Agree, I think they were way too tolerant of bad service and incompetent mechanics. Their good manners meant they were taken advantage of.
I saw it too and I got mad just watching it. They are the most patient and tolerant people I could imagine, and its absolutely disgusting how they were treated.
It’s Toyota Derangement Syndrome.
My wife had a Toyota 86, we always wanted a Toyota due to reputation. The 86 was my wife's commuting car to drive her South to North across Adelaide every working day, always serviced on time, by Toyota, and when only 40K the front wheel bearing got noisy, so reported when taken in for regular service, for warranty. I had to argue to have it fixed, as the front left rim has the slightest blemish, not even a scratch, they insisted we had damaged the bearing. Anyhow, after winning my argument they fixed under warranty, but my trust was rattled. Then when the car was at 100k we decided to have the valve spring recall done. The recall involved removal of the motor as it is a Subaru boxer engine. They had the car for three weeks, then when we collected, I noticed a ticking in time with the motor, so returned the car, leaving it for a day, only to collect the car and told that the noise was the injectors, and it is a noise all 86's make. A few weeks more of the annoying noise, I again returned the car to Toyota Adelaide, and insisted they fix the noise they created. They had the car for diagnostics for a week, before contacting me and admitting the noise was there, and that they had to take the motor out again, asking if I am willing to pay $700.00 to move forward with the repair. When I collected the fixed car they explained when they did the recall, they refitted the flexiplate without locating the Flexiplate onto its locating pin, therefore no charge for the repair. I asked if they had replaced the flexiplate, as it was probably damaged by being torqued down, however they insisted it did not damage the flexiplate, and all would be good. Well, 30k later, the flexiplate fails. When I returned the car to Toyota, they said it was the motor bottom end, and we would need a short motor replacement. I asked that they do some diagnostics, only for them to come back to me three weeks later, to tell me the flexiplate is the issue. When I suggested that they are responsible, they asked if I have any receipts for the previous work they did, as they have no record of me returning the car after the recall. They took over 3 months to repair the the car. Due too having to order the part from Japan, with the excuse, flexiplates don't usually fail, so there is no need to have stock in AU. They tried charging me $2600.00. I felt I should not be paying anything, but being without a car for so long, I negotiated the price down to $1600.00, as much as we loved that little sports car, never buying another Toyota.
This flex plate issue has happened to others that got the recall work done. The dealership was awful to deal with.
I cannot believe how patient this dude is with Toyota! He deserves a medal and an apology from Toyot along with hefty compensation for all their expenses!
As someone who used to work for Toyota. I'll tell you they all have apprentices doing servicing on all of the cars. So they barely get to learn how to accurately repair cars. Only once in a blue moon they will do some repair so they can tick a box saying they can do that. Also we all got told that Toyota does a "premium" service when in reality it is the bare minimum, kind of like the way they train their appearances. Jobs like the one you are talking about also goes to the back because it's not making money today. There's more but I can't remember right now.
Mine is certainly going back to the previous independent mechanic for all future work. Soppy wankers couldn’t even source a fuel filter they were told needed replacement. Only used them as I needed the courtesy car they offer.
Not the first time I’ve heard this, i I’ll wager not the last.
Same. The cars come in, get the windscreen washer bottle filled and a service sticker then get out back out the front
@alexclarke373 well that is how fast Toyota expects it done
Dealership diagnosis is dead and Berri'd.
34 years in fixed operations in a dealership. Left the automotive world in 2011. I have to agree - correct diagnosis and ethical repairing has died a slow death. Way too much emphasis on upselling. Back in the day apprentices rotated electrical, mechanical, transmission etc and worked with specialist mechanics to learn. Now it’s bonuses and upselling (snake oil) things like ‘tyre rotations’ and ‘a/c sanitation’ - there’s a long list. Somewhere in all of this, effective diagnosis and ethical charging has been left behind.
Find an Independent Repairer and stick with them.
I see what you did there 😂
I don't know how the mechanics could miss the fact that the Prado has had trouble with big end bearings it is a common fault. I recently watched a video of engine specialist who is constantly fixing Big Ends due to the oil breaking down. They suggest 5w/40.
My brother-in-law had a major failure in his 3 year old Ranger. Ford diagnosed the problem in a week and gave him a hire car until the vehicle was back on the road. Not all dealers are created equal.
Given the track record of "Fraud Stealers", he got very lucky.
My Ranger had an issue with no power one day. I changed the fuel filter on the side of the road (which turned out not to be the problem) but the engine light remained on. I called my local Ford dealer and they fitted me in and checked the car within 3 hours of me calling. I have to say my local Ford dealer has been pretty helpful and no BS. The price Toyota charges for cars these days they should be top of their game in customer service in the workshop.
Toyota's decision to drop its 8 and 6 cylinder engines for 4-cylinder turbos is a massive mistake, IMHO, mostly due to emissions BS. Especially for towing.
They are caving to the government pressure with emissions bullshit.
Likely why more yank tanks are on the road. They have their own issues, but towing capacity isn’t one of them.
Prado has always been a 4cy In the diesel.
@@jasonfields2793 I’ve had 2 that were 6 cylinder petrols.
@ayfj4572 Yes, the petrol had both 4 and 6 cylinder.
“…joyously Reunited with their underwear and their effluent” this made me chuckle out loud and frighten the cat.
“The NRMA rescued the bloke and his effluent”. So funny.
John, as a mechanic there are 2 issues here.
1 The skilled mechanics you referenced leave because they can get paid more stocking Woolies shelves.
2 I'm going to assume form inside dealerships experience that Toyota Australia probably wasn't contacted as much as you think.
As for the grade of oil, Toyota still have a sliding scale of oil recommendations in the owners manual for ambient temperature and conditions ie towing stop starting etc.
Great point regarding lying about contacting the head office. Hardly just a Toyota thing, though. Or just automotive businesses
Hey mate I watched old mates TH-cam couple of days ago and I couldn’t help but think why didn’t the mechanic just unscrew the engine oil filter Cut it open in front of the owner they would definitely have been some glitter in there. I mean a first year apprentice surely would do that. Love your work keep sticking it up the bastards.cheers mate
They don't get taught basic diagnostics, apprentices at Toyota are pretty much just quick lube techs.
Yep, first thing i would have insisted for.
So funny. I hate caravan parks with a passion. Buy a shitwa and then PAY to park it next to someone and their freerange kids. No.
You need to stay away from caravan parks
But mate, caravan parks are hot beds of lust and debauchery. Those nomads know how to party!
@@1Longrangeryou have to be kidding. They're all locked inside by sundown.
Might as well not buy the caravan, drive a comfortable non shitbox dual cab like a wagon, and save fuel and sleep comfortably in hotels in privacy.
Ive repaired more Toyota's than i care to remember. Thing i find amazing is toyota owners are never upset about the failure even when premature, as they actually believe they are lucky and better off than owners of other brands who dont have problems haha
Their Brand loyalty is incredible, which i believe is a result of Toyota's well known marketing genius.
Find a local mechanic you can talk to and trust. Dealerships are just marketing departments staffed by zombies.
Totally
Agree but what if something major happen and Toyota declines the warranty?
Easier said than done...
Like invite strangers into your home till you find one you can trust
A big end won't show up on a scan tool, no wonder it took them weeks and a parts cannon to identify it?
Don't they have a knock sensor 😂
This sounds very similar to a issue I had with a Toyota Aurion (purchased from new allways serviced and under 70k on the clock ) broke down after 4 years, took 3 days to try and get an answer from dealer than was told need a new engine but they couldnt tell me why. I kept getting the " We are waiting for Toyota reginal technical department to get back to us" tried to blame fuel we used. Toyota dealer wouldnt help at all ( initially) as out of warranty. Tried calling Toyota Head office for help they could not care less and not interested. Dealer happy to keep our car in the workshop for just under 12 months before someone finally agreed to help us and get repaired...oh what a feeling
V6? What was the problem?
@@nathancasey3391 yes a 6 they said it was carbon build up
Those V6s are known for sludging
@@u-a-laustralia3976 I had a Sigma like that once. I could actually rev the engine a bit after it was turned off as there was hot carbon in one or more chambers.
I see that nothing had changed, my 1989 2.8 Diesel spun a main bearing at 100 000 km, serviced every 5000 km, fast forward to these days, it is not exactly rare for their engines to continue to spin bearings. Now look at the cluster they have with the Tundra, 3.4TT petrol frequently spinning main bearings. From my experience, the Toyota legendary reliability is a MYTH.
YEP, the MYTH is bigger than the REALITY but like religion the faithful won't believe it.
What doesn't make sense to me is what stopped it from running. A bearing will rattle but keep going. If it was seized, why did they replace the injectors. If it wasn't seized, they could have started it and heard the rattle. Having working in a toyota dealership I reckon, the technician was told what to do because its warranty, and he's not allowed to think for himself because he might do something that toyota dont want to pay for. Heaven forbid if the dealership threw some of their own time at it to work out what was wrong with it and help the customer.
Yes I thought the same thing. I can’t think of a reason why it wouldn’t start. That should not have allowed them to be so distracted and not check the oil.
My first thought also.
Actually, I’ve discovered a reason why is might not start. If the bearing gets so hot that it shells spin and depart the big end and end cap, then there’s a whole heap of play between the crankshaft and big end. Probably about 4mm. The pistons of the affected bearings will no longer have the correct timing and could even travel further in the bore and hit the valves. If this happens on multiple cylinders then the engine won’t run. The oil must have really failed in that motor.
This is great. I was hoping you would do a video on this bloke.
I thought to myself, the bloke has got a caravan and will John tread lightly?
Within the first two minutes, I lost it and I can’t wait to watch the rest of the video.
That sounds very similar to the experience of the friend who bought a Land Cruiser to tow their effluent for a long adventure. They left Canberra and got almost as far as Wagga Wagga, where it sat for weeks. Diagnosis: they drove it on a dirt road. which you're not supposed to do apparently.
Didn't you know 'land cruiser' means only cruise the land on sealed tarmac
I am amazed that in these days of digital everything which is all tied to alarm bells in the car, that no one has ever put overheating sirens there also! For Fs sake oil pressure too. The most important symptoms of collapse.
Dead & Berried Toyota, oh what a feeling of abandonment...
They are parts changers not mechanics. They fired the parts cannon until something stuck
Same as the 300 series, engine oil weight to light, check manual, Toyota recommended heavier weight oil if towing ect. Yet I’m told Dealers are still using light weight oil. One hopes this Gentleman seeks legal advice, Toyota have a lot to answer to.
I've heard Toyota dealers only carry 0-20 and 0-30 in diesel oil so if you want something thicker you'll have to byo
@@Alex-tu9bh Try to find a dealer that will use your oil !
It takes a lot to make me laugh and I’m non-stop laughing while I’m watching this. The caravaning insult descriptions are fantastic.
I wonder if his wife has a sense of humour about caravanning or will this video disturb her?
Honestly, ever since I found out about John, I’ve never looked at a caravan the same again.
Here's the thing John, I listened to the original TH-cam post & heard it unload a big end. As someone who has been working on Toyotas since 1969, I would have dumped the oil on the first Monday.....but WTF do I know?......I'm not a 'technician'....go figure.
I see a potential gold mine for an entrepreneurial Lawyer(s) to partner with a like minded mechanic(s) and start up a service to advocate for motorists that are being shafted by the automotive industry.
Either as remedial actions to recover costs or as an up front service to do all the intercourse with dealers/service centres etc.
Agree 100%. Could be similar to the storm chaser model in the general insurance industry.
If you think Toyota Service & Reliability has its issues, best you don’t then have any issues in Western Australia as W.A is NOT part of the otherwise national Australian Toyota network but in fact a private entity. Hence Toyota Australia cannot act on your behalf should you have problems in WA should your expectations not be met, it becomes a private court matter instead.
Best not to travel east to west in your new tojo, then. 3 and half months might be wishful thinking should the vehicle take a dump..
@@1Longranger Tojo....never made it to Darwin....
That’s Toyota technicians wouldn’t get them to service my push bike
John Cadogan + Ripping Toyota Yarn = 2 beers and Do Not Disturb!
Given your views of the 1GD engine, would you consider the Prado 250 with the 2.4l iFORCE max hybrid engine (assuming it comes here) would be a better buy and worth waiting for someone who requires a capable 4x4?
Wow, took six minutes to get past the "shave your groin" commercial.
Kind of like waking up on the couch at 2am to an infomercial about some kitchen gadget that is "must have", but you haven't needed for the last 60 years.
But it would only take seconds to block you from commenting, Leo. Sounds good to me.
@@AutoExpertJC Hey, I'm glad you are getting sponsors. But if you want to block someone for stating facts, that says more about you than me. And is your prerogative.
Took me three seconds to scroll past it ……Dude!
I support this message because Wife No. 2 still shaves mine. Wife No.3 (Japanese Princess) is happy with this arrangement.
TH-cam Enhancer browser extension. Or TH-cam Revanced for Android. If you're silly enough to have CrApple products, I can't help you.
Toyota played the owner for a gullible fool, due to him being too patient and tolerable.
I saw his video about this farcical event. Toyota took advantage of his apparent and calm demeanour.
He apparently got rid of that "lemon" soon after it was returned to him.
Tiny engines will not last very long at all, when having to tow ridiculously heavy weights, particularly in hot Aussie summers.
If you're wanting to tow heavy weights, get a proper sized vehicle with a large V8 engine and forget about these tiny turbocharged engines that are overstressed, which easily overheat and wear out within 150,000-200,000 thousand kilometres. They are overpriced and gutless!!
💯 correct but the sheep keep returning to the slaughter house 😂😂😂
Yep. Small highly stressed engines are only good for saving money on fuel around town. Outside that domain their shortcomings rapidly become apparent.
And here is another problem. Toyota has dropped the larger motors for the 2.8 litre Turbo from what I have been reading and hearing from other 4WD travellers
What....like a piece of shit yank tank. The problem is a known Toyota problem. Toyota are on the ropes as a car company.
Why anyone would buy a new car in the modern day, is beyond logical understanding. It should be pretty obvious by now that any new car manufactured over the last 4years is just rubbish, not to mentioned insanely overpriced. Forget the warranty, evidently that means nothing these days.
So what's your suggestion? Buy a 20 or 30 year old car that's falling apart due to age?
@@arokh72better to buy a 90s-mid 200s car and restore it to new or upgraded condition, spending 20-30k than buy something new which bricks it in a few years, for 70-100k
@@MoteofVolition yes love the black smoke which is cancer promoting particles when following a 90s-2000 diesel. The owners should be made to breath this black shit.
@@MoteofVolition the average person, including myself, doesn't have the skill to do that though.
@arokh72 My comment specifically said "over the last 4years", so quick math suggests pre-2020 used cars. I'm thinking used cars between 2010-2020 with good service history from a non-euro brand, and you'll be gold.
The old Prados do seem to love a shart when towing. Strikes me they’re not a great tow vehicle, except for maybe something up to 1.5T or so, and I say that as an owner.
We have a 2022 Hilux and a 2021 ranger. The Toyota sucks at towing in every way.
Here in the US a recall of around @100,000 22-23 Toyota Tundra V6 3.4L turbocharged gasoline engine that need to be replaced. Debris left after machining the block. Diesel engines seem not to be available in Toyota US vehicles.
Yes being a Lube blender and marketer, and owner of a 2016 Toyota with that 2.8 Litre engine, I only put 5W/40 Full Synthetic in there. It makes these engine run so much better especially under load....
"The fuel smells funny" would have been my trigger point... to put it mildly.
Maybe someone slipped some parmesan cheese into it while no-one was looking....
I have a 1993 Toyota diesel van. It is built like a Swiss watch. It makes me sad how Toyota has changed. They used to be competing against themselves for quality. Like classic Tektronix oscilloscopes from the 1970s.
Tektronix. Legendary. Lived across the road from their Oregon, Beaverton head office in the 90's. Would have loved to have had the opportunity to work there in their glory days. Oh well.
I still love their OLDER cars like my 2009 Toyota Aurion Sportivo
I have a 2010 Toyota Corolla that is bullet proof. 180k kms and not one issue. I put Pentrites' FS oil in it. Runs smooth as. I think I might hang on to it.
Been 3 years waiting for Insurer to reinstall power on my property
I couldn't even get a 6 month old battery that was junk in a 6 month old truck in usa replacement without leaving it there for a week. I traded it off
They did earn the Reputation: 84 4Runner @ 545km 91 Camry at 400k 90 Camry at 355km, no problems. But my wife's 2013 Rav4. It was a 4 week wait for an injector. And really I don't think there's a problem with the injector, it's done another 30k, since first throwing a code. I've got the spare on standby.
John, OMG this is timely. I have recently been considering replacing my 10 year old, well used, much loved and perfectly adequate for purpose Ford Territory diesel with a Prado. Daily driver but also used for towing a race car around Victoria on a regular basis (car and trailer just under 2000kg).This growing issue with Toyota reliability and serviceability seems to have them slipping into the same category as so many other manufacturers that I don't know where to turn.
That was one of your best, John.
#Respects.
That was berri entertaining thanks JC
I wish you did more case study videos like this. It’s interesting to me how dealerships act and how people communicate.
Reminds me of a mate of my father, was a new benz buyer every years or so, picks up a new 560 at Lanes gets to Mentone and it stops.
Calls them they rush down with flatbed, have a driver drive him home
Difference is owner had a pretty good idea of the problem, 10 days later they make up a story and deliver to his house...he said nothing but he knew it had no fuel in it.
Tungsten - maybe the caravan got that name because it’s bloody heavy and you need to fairly dense to want to drag your effluent around behind you in an aluminium box.
Quite possibly...
John you must forgive me, for I have sinned. I have been looking into Mahindras lately. Penny for your thoughts on them?
All new cars are junk. May aswell get one at a good price....Mahindra 👍🏾
When I was a kid my dad's best friend was a big Ford guy and like every 2 years he'd get a new Galaxie 500..
White with blue interior,, that was his thing.
I remember a 66 and a 68 and a 70..
The 70 Galaxie when it was still brand new the engine blew up,,, and it had to have a new engine..
I think the Ford dealer had it 3 days...
He went to Lincolns next.
Yeah, because back then, the factory would have told them (the dealer) to take a new engine out of a vehicle out in the lot, and replace the bad one, and then wait for a few weeks for the new factory engine to get shipped out and installed in the vehicle in the lot... Common sense is dead now.
@@MrEricmopar Imagine the labour hours doing two motors, back then... vs now....
@@MrEricmopar AND,, it was a lot easier to swap an engine !
Do you realise Lincoln's are a Ford Product. Eg. ford Lincoln.
Like your video, good as always. As an aside rather than dropping the oil just remove and dissect the oil filter it would give you the heads up right off the bat.
In ‘92 my dad bought a brand new Chev 3/4 ton to tow a fifth wheel caravan. The caravan’s max loaded weight was 3500 kg. The truck was rated to tow 5000 kg. First question my dad asked when he purchased the vehicle: “do I need a transmission cooler?”. The dealer said: “No”. Eight thousand kms later after a brisk tow through the Rocky Mountains, my dad checked the transmission, the oil was black as coal. He wasn’t to far my brother’s house, so he dropped the trailer off there. Went to the nearest GM dealer and they said that every truck they sold that recommended that transmission cooler be installed. It only took the a couple of days to procure a new transmission and get my dad on the road.
I avoid buying anything expensive I don't think I can fix or afford to replace.
Having a part number is half a world away from getting the part and further away from getting the vehicle to accept it.
If you can’t diagnose, just tryagnose.
I lost my #4 big end and actually heard it let go and saved my 94 Hilux, plus had her back on the road in four day with new bottom end bearings in four day's I feel sorry for them.
IMHO, these new 2.8L’s when towing are a grenade waiting to blow.
Enshittification is hitting the car industry hard.
It's better than it was, just the masses can report it.
This sounds like the typical Toyota service department. I've had one tell me that red dirt from the Pilbara caused rust on my alloy gearbox casing. My dealer this week didn't understand the difference between an air filter and a pollen filter. I had to explain that they are not the same thing and neglecting to change them on time will cause both driver - and engine to sneeze. It fell on a blank stare.
Basic diagnostic skills, always start off simple. Well done JC
As a Family and extended Family of Mostly Toyota vehicles, 3 Ravs ,4- 4Runners, 1Sequoia and 2Tundras , We have Been blessed to have Good Vehicles.
2Ravs in CO, 1Tundra in SD, 1 in FL ,The rest are in PA
John , Are you using your manscped on the correct Head ? or in the Right Place ? Your off pace.
As the old advert went : "oils ain't oils". In other (and much longer) words, "thin" oils are acceptable if all you do is lightweight running around. Your engine will knacker itself if you pit your Prado/ Ranger/ DMax (...) against a lot of hard work.
Steve is a nice bloke, i worked with him for many years, hopefully the ranger doesn't let him down as badly
I just had a read of my Toyota owners book they recommend a 5W-30 for good fuel economy and cold starting but for operation at High speeds and extreme loads a 10W-30 may be better suited
5W-30 and 10W-30 have the same viscosity at operating temperature.
A vehicle with oiling that’s a bit on-edge which specifies 5W-30 should be filled with something like a 5W-40 or a 10W-40. Using a 10W-30 won’t make a difference over 5W-30.
What year? My 2021 Prado manual says 0W-20 (recommended), 0W-30 and 5W-30 for high speeds or under extreme load conditions.
@@alexfranchuk9608 2024 2.8 Troopy but it does say not below -15 Celsius 😜
Did the same dealership workshop that confused contaminated fuel with a thrown big-end bearing also install the new long motor? Maybe someone should hire a competent mechanic to look over the engine bay to see what's missing or fitted incorrectly? It's hard to believe that a failed bearing capable of stopping an engine would not give some audible signature when the engine is turned over?
Probably subbied the job out
If Toyota are not the kings of reliability then who takes their spot?
Nobody. All modern cars are terrible.
Toyota are crap from my personal experience.
@@Dazza-u4c
Specify please.
Jeep?
My 2006 Mazda 6 has 263,000 km’s and has only had an alternator die. I reckon it has been pretty reliable
I was a rusted on toyota owner, worked in the auction industry for 37 years drove everything- vehicle of choice at home was landcruiser. Ive had every model right up to 300(utter shitbox) 5x70 v8. I was also toyota australias auctioneer a while back
I had trouble with my last 79 dual cab. High fuel consumption suddenly. Ie 16 litre/100 just mooching about. Inmentioned this at the 10,000,20,30 and 40,000k service. Also mentioned notchy gearbox. Told each time “normal”. Atvthe 40k service they stripped the drain plug and of course it leaked. They helicoiled it and it was by chance it was spotted by my real mechanic who services my FJ45 simply because i told him- he said “you need to see this” they put a 2nd hand sump on it and used that much black silastic it was oozing out of every nut and bolt all the way around the sump. My me hanic said also “your clutch is faulty” so back inwent to toyota- they denied the sump and said “if you want a warranty claim on clutch good luck as its a consumerable item” we have to out a camera in the car to record how you change gears, remove clutch, replace clutch with a std one and send clutch to melbourne for inspection. The general manager of our local dealership (i live in bilpin so work it out) basically told be to get stuffed because id used my mechanic to fix the sump and at the same time replace the clutch (it simply let go).
I had bought 5 landcruisers from them and was their auctioneer for their trade ins….
Toyota is crap. The 300 is a glorified prado, the new prado is rubbish, and the response to the warranty complaint was repulsive. I know of ofhers who owned 2022 79 v8s with clutch issues as well. We hadnt towed or done off road because of covid it was driven along bells lone of road to the shops and back.
Will Inbuy another toyota landcruiser? No. I have a beaut 1979 fj45 and a base model hilux set up for farm work.
Do yourselves a favour- dont buy a Toyota. Theres no support, the product is rubbish and getting worse. Inwork with major fleets and this isnt “sour grapes” its an experience from someone who worked closely with toyota.
Cheers
Time please for a refresher lecture on hydrodynamic tribology, with focus on oil viscosity behaviour thermally and a further look at the little tables deep in the owner's handbook clearly telling you what grade to use in hot and cold climates, doing heavy towing etc...... See also LR Time's investigations into oil pumps, oil pressure, oil flow rates, distribution of oil in crankshafts and viscosity ratings. AND it's just dawned on me that big ends have a bit of a challenge twice per revolution on the oil film shear front....
Simple way to solve this bullshit is oil sampling should be FIRST performed before anything
That would have taken seconds to diagnose. Just pull the oil filter and cut it open and check it. There would be metal, so you would instantly know
Mate, that intro was perfection!
It’s not, really. But thank you very much.
What is the point in having an 'extensive service and dealer network' when you cannot even get proper diagnosed, let along having a single spare long engine in Australia????
This engine is in every diesel Prado and Hilux running around for the past 5 years.
Lighter weight oil is being specified purely for fuel efficiency targets, nothing more, except it will kill your engine in the longer term.
Jeep Grand Cherokee one of your fav's, the V6 Diesel VM Motori, used to run 5w-30 but now it is now using the more viscous 5w-40, because of the high operating temps. while towing. Jeep upgraded the oil after many big end bearing failures. It does seem 0w-30 on that evidence is not going to give enough heat protection during hard towing.
I worked in an open cut coal mine. If a motor went poopy in its pants we’d know the issue usually with an hour plus there’s spare motors everywhere for the vast majority of equipment on site. We has a Komatsu out for three months but that was because it caught on fire and burnt a hell of a lot of it out. It was rebuilt in three months. FFS a Cat truck taken out of service for a rebuild wouldn’t take that long.
Seriously these so called technicians are not motor mechanics. They are glorified oil and filter changers that are hired out for a fortune but provide sub par work. I spoke with a local automotive apprentice and he worked in a real garage. His fellow tech mates had never rebuilt a motor let alone a gearbox or diff. They said if a motor needed replacement they’d send it to the local mechanic to have it done.
This service is a joke.
Also what happened to the class action against Toyota? They appealed the court decision and it’s gone quiet since then. What’s happening?
There is a recent update on the class action if you Google it. It looks like good news fr owners.
@ thanks legend. I’m old as dirt and didn’t think to google it. I appreciate the heads up 👍🏻
@@sticustomI would have posted the link but not sure of legalities of that. Playing safe.
You think the mechanics set policy on what spares are carried at a dealership or how repairs are performed?
@ can’t blame you. I get warnings for posting legitimate links all the time. Yet on TH-cam I get ads for erectile dysfunction and small “pee pee” but seeing they pay TH-cam for the ads it’s ok.
Good workshop foremans are really hard to find these days, when I used to work for a dealership chain only 2 out of our 3 had a competent foreman who could actually find really hard faults like an out of balance crankshaft. It was so minor it would throw a misfire code and a slightly odd noise from the engine. Plus if the engine was bad, generally there was a long engine in the country. If only we could bring back under stressed engines for towing. Also holy hell 0W-16 oil is way too thin. It's written on the oil cap for Subarus (which like to burn oil at high KMs) and I'd be consistently handing out 5W-30 oil so the rings and bearings would have something to chew on in our hot climate. This is the secret to get a TDV6 Land Rover Discovery to survive longer if the crankshaft hasn't snapped already, use a oil grade thicker than recommended.
What ever happened to 20W/40? Wouldn't hat be a more suitable oil for such loads?
Hi John
…entertaining as usual.
My understanding (could be wrong) is the ‘30’ in 0W-30 represents the oils viscosity when the engine is up to operating temperature. So there is no difference in the oils ability to lubricate at op temperature between 0w-30 and say a 5w-30 ?
Toyota's efforts to produce environmentally friendly motors have faltered. The 0w-30 oil proves ineffective in Australian conditions, particularly due to the smaller oil sump capacity, leading to the oil additives burning off before the next service interval. It may be advisable to consider a larger aftermarket sump to increase oil volume and switch to 5w-40 oil for these vehicles.
Meet Mr Lear in person the other day whilst camping. What a true old school gentleman and for toyota to take advantage of this. Shame. A Few days into a 6 month trip. O WHAT A FEELING TOYOTA.
One of your very best and Toyota really deserved what they got from you.
How many cars do they sell and how many have problems? I have had 3 fords all have problems. I have had 4 landcruisers all over 400,000klms with not one problem. Goodl luck with the ford.
What 4x4 would you recommend instead of a 2022 Prado?
I saw that video on the dead Prado a few days ago. The guy that owns it is excessively placid about the whole thing. The dealer, he says, was outstanding in their attempts to diagnose and rectify what clearly was a thrown rod or a spun bearing. Surely the noise would have given that away.
But they dragged it out and out for days. I would not have been placid .. at all .. with a dealer who seemed completely out of their depth. There's a follow up to the story. He's dropped the Toyota and got himself a Ranger. Would that be the frypan into the fire ???
I read in the comments of that video, that some people were of the opinion that the Dealer was running stalling tactics. as those engines are so hard to come by that Toyota would not have been able to supply one any sooner.
IE the dealer mechanics knew withing two minutes what the problem was, called up the factory who has instructed them to stall as an engine was three months away...
Old mate mentioned that it made 'orrible noises when it stopped, they had to know. the engine family is known for it...
I think the dealer, and in particular the mechanic, is "Taking one for the team"... Hope he at least got a carton or two for the hit his professional reputation has taken from this...
In other news. Toyota still cant get a handbrake to work on a 60/70/80/100 series... to be fair, they have only had 50 odd years to try and work out a fix.. If this was any other company, this would trigger a mandatory recall and fix..
Have a few friends who have drank the 70 coolaid and they tell me the hand brake is not really an issue, as you can buy an aftermarket electric conversion that costs less than four grand.... bargain... Lucky my 80 is an auto...
Don't rely on that auto gearbox pawl... you might not be able to release it if the handbrake slips and the pawl comes under tension i.e. jams.....
@@JohnSmith-pl2bk Can't rely on the hand brake...
Would never leave a Land Cruiser, a vehicle allegedly designed and built for off road conditions... on a steep hill .. Any other brand would be forced to fix it.
@@wafive
So you never experienced the Series Land Rover driveshaft drum parking brake?
@@JohnSmith-pl2bk Funny my Series 3 F head six has a pretty good hand brake... the other four....... not so much :) To be fair, they only require one or two pumps to work in a delightfully Land Roverish way :)
Shocking Toyota performance. Serves as a warning to me.
Toyota Prado manual has a 5 tyre rotation diagram - dealer only rotates 4 and tells me that it’s for my benefit!
They had an engine, but the spare engines are contractually committed to mining companies
So then they didn't have an engine.
@ no . They had an engine for a billion dollar company, they just didn’t have one for a private, domestic customer that spent 80 or 90 thousand on a Prado
@@biastv1234 "They had an engine for a billion dollar company"
Yes, as you said they are "contractually committed" to have that engine/s
"they just didn’t have one for a private, domestic customer "
Yeah, that's what I said "they didn't have an engine"
First rule of a corporation when it comes to warranties, blame the customer, second rule blame anyone else.
John, your view of the problem assumes that somewhere among the dealer's staff is an experienced mechanic. Most dealers now have plenty of people who plug cars into laptops and use the computer to tell them what to change in order to bring the car back to health, but that isn't being a mechanic and finding a real, old school mechanic who thinks logically is pretty difficult in a dealership. When these folk exist, they usually leave the dealership and work for themselves.
I call these people GUI Jockeys. Also very prevalent in IT.
WRT cars, the plethora of sensors could themselves become part of a completely new range of problems....
Any chance you can do a video on why every new car appears to look like a Temu version of Mahindra?
Why are they all looking the same?
Would be interesting to see an oil analysis. I'd suggest the protective difference between 0-30 and 5-30 oils at operating conditions are essentially the same. That the dealer sampled the fuel but apparently not the oil is telling. Obviously looking to put the bill on the customer.
I watched the original video the day it came out, listening to the Prada, it was clearly a big end bearing that decided not to be a bearing anymore. Guessing the owner didn't show the dealership the footage.
Did the bearing collapse break the big end and isolate it from the piston. I’d like to know why is would not start?
You can add Hyundai to that.. never deal with them again