what is shrinkage & Attrition?

Shrinkage is a term that is broadly defined as the percentage of time that scheduled agents are not available to handle customer interactions.
Attrition is the rate at which members of staff leave the workforce over a given period of time
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[@supernovasirishavlogs3957]

Please make a video on "How to calculate Fetal Error and non Fetal Error"

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Sure working on it

[@hudashakeel6240]

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[@Vegkitchenvlog]

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Hope you liked the video

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Nyc

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[@ROHITKUMAR-fx9dq]

Can you please help to understand the difference between KRA and KPI with a suitable example for quality analysts in bpo?

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[@Duggugmail]

Pls let us know what is transition audit?

[@siddharthugrajiya8945]

If you have already subtracted 25( no. Of agents left in starting) from 125, then why again 25 is being subtracted from 100 ??

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[@ankleshyadav4722]

What Is Target For Attrition On BPO ??

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Depend on process to process

[@chrismark6566]

hello sir,
what is the bpo shrinkage and attrition target

[@BPOInterviewTutorials]

The target for attrition and shrinkage planned on the basis of SOP ( client agreement plan)

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[@RahulBisht6690]

What is fatal perameters in quality?

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[@supernovasirishavlogs3957]

First comment

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Sir, Make a video on BQM...

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