Wainlux K8: How to replace the laser module?

K8 Promotion:
www.wainlux.com/pages/special-k8
WAINLUX K8 Mini Laser Engraving Machine
Website: www.wainlux.com/products/wain...
Aliexpress: www.aliexpress.com/item/10050...
US Amazon: www.amazon.com/dp/B0CBS1Y9LJ
JP Amazon: www.amazon.co.jp/dp/B0CL3H1P8R
FR Amazon: www.amazon.fr/dp/B0CL9KJ5NS?r...
WAINLUX MD22-Mini Purifier For K8 Laser Engraver
Website: www.wainlux.com/products/md22...
US Amazon: www.amazon.com/dp/B0CLFWJ78G

[@user-ix5ih8pb9v]

Where do we get replacement units from?

[@wainlux2023]

Do you refer to laser module? We will add it this month

[@keekimtan1932]

The laser head is moving but there is no light. what's wrong with my machine? i tried to reach out to your customer service since last week and the only response i got was "Dear Customer, i have feedback your problem to our technical staff", this reply is useless. There is no assistance provided. Very disappointed.

[@wainlux2023]

Which platform do you contact?

[@wainlux2023]

Which platform do you contact?@@SerenitySmyles

[@summersale429]

I have the same issue. Did you receive any help from wainlux?

[@wainlux2023]

Contact support center directly. Which platform you place order, contact that platform directly.@@summersale429