Close Cases Faster with Omni-Channel Skills-Based Routing

[@SebSepTV]

I don't understand the functionality on 08:00 transfer to another skill. Where can I find and enable this? We can't get this working properly...

[@alexandrecohen8678]

thank you for this great demo

[@troyaustria8598]

I have a question, can you re route cases that have been sitting with a user for a certain period of time that it hasn't been accepted?

[@swarnapandian]

Yes, you can do that however, you need to do custom solution

[@dimitriyg6208]

@@swarnapandian It would be pretty awesome if they allowed us to incorporate Escalation Rules with this to achieve what troy asked.

[@priyankapanji-t1w]

hi nandini, I have one question can you please elaborate service resources step as iam unable to get it in my enviornment.thanks

[@kishorerajvj4090]

While creating service resources the related tab shows "No related lists to display". Can you help me in that.

[@yusufkaydawala]

Go to Setup > Object Manager > Service Resources object. Go to page layout and add the required objects in the related list.

[@kiranvrao9714]

Thanks a lot

[@SalesforceDevs]

Happy to help

[@salesforcejungle]

No need to give stupid demos where you can't explain properly !! Time waste

[@salesforcejungle]

Very poor video !!