u deserve more subscribers. Thanks for the great work. I watched many videos . I still find difficult between least active and most available.Now it is crystal clear. Thank you
simple and very clear awsome explanation. does not need to make complex by using management skill with many jargons, techies should learn with this video how to deliver simple technical session which audience can understand easily.
I just love you. You are nothing short of awesome in your approach to explaining a complex concept. I've been your fan since when you started this channel. Outstanding!
Wonderful explanation,, really after finishing service cloud specialist super badge ,, i really realised ,, what ever i have done is explained correctly , precisely,, and slowly,, really u need to put more videos on configuration and set up, object manager, lightning app builder to help people like me,, pls pls.
Simplest explaination to one of the complex topic in service cloud.. loved it.. simply awesome... Shreekant... Pls make one on skill based routing... You are a blessed teacher mate 🙏
Hi Shrikanth...as usual excellent videos and yes we want skill based omni channel as well as it is now regularly used ...pls try to upload it and external routing also...and waiting for another video
Wondful and well explained . Do you have any reference where we can see - predefined menu in chat like - if user will click chat window they can see cases , order , other and then based on selection that can see more details and start doing the chat
Thanks for sharin in detail info on omni channel. I have a question regarding cases being created when omni channel used by customer and agent is available. Can we prevent from creating a case when agent missed the chat?
Quick and to the point; great explanation. I see you've created a video for Skill-based routing; I'll check that out next. BTW, great sense of humor too. Thx.
That's a great podcast Srikanth, never saw this type of clear explanation of the topic. Thank you for your great efforts to create this video. I have one small question, how can we add more status like "short break, meal break"? Apart from online and busy. Hoping a response from you.
Hi, You Videos are so informative and clear concept. Is there any email I can ask you few clarifications. Also do you coach people to learn Salesforce concept. TIA
Hi Sreeekanth, Awesome Video for Omni channel. Here I have one doubt on how Presence configuration is connected to our service channel like how it is related.
New to SF. So if I understanding this correctly, Omni Channel are cases created by a customer in an email or phone, or chat form. That case is sent to an agent in the form it was originally sent by the customer?
Loved ur teaching style. Keep going. Can omni channel via service channel for lead object, be used for lead routing among the sales representatives? Please make a video on this.
Hi Shrikant. One more awesome video posted by you. Superb explanation on such a tough topic. I have some queries if you could please suggest the solution: 1. Can we assign the cases using Omni channel even if our agents are not Online? 2. When an agent login and logout or even refresh his page or if there is any network issue, capacity if agent refreshed automatically. Thanks a lot Srikant.
Hey Hi Shikant, Gone though you video its Awesome. I have one question - If the agent is absent and the workload on him is low.Then omini -channel will assign cases to him. In that scenario how we will take care of it? Possibilities - 1.In lightning if we enable out of office then will omni-channel will be understood that the agent is absent?and the cases will not assigned to him
I haven't explored this world but did a small POC. If agent is offline(he can set his status). Omni Channel will only assign work to available agents. My question is: Agent can handle 5 cases at a time. During 1st session he accepted 2 cases and then went offline for a break. When he returns back, his effective load should be 3 as he has accepted 2 cases earlier. Would this happen or for new session, Omni Channel will consider available capacity as 5 ? If u had watched the video carefully, 2 cases were accepted but under supervisor view ... Workitems said 0/5.
Can you have both skills based and Queue based routing in the same system, or do you have to choose? For example, some questions can be answered by multiple people, but there are a few questions that can only be answered by one person.
Nice session. Quick question - Is it possible to get Omnichannel supervisor dashboard data via a API calls to a different independent webpage for reporting?
Hi Sreekanth can you make a flow foe below scenario. When we create a case after selecting "Assignment value" as "Canada" then the, 1. Rating field should get change to "Hot". 2. Case owner field should get change to " Canada Queue ". In the "Queues" we need to have below queues before we are going to create new case. Canada queue India Queue US Queue
I am a STA at Salesforce and really enjoyed this video to refresh my knowledge. You are making excellent tutorials my friend! Great Job! Thank you.
The way you explained is really awesome. I'm glad I found out your video as it's clear, while implementing also, there are no road blocks.
Solid introduction to Omni-Channel. Helped a good deal to set the entire process as steps.
OMG you deserve a statue. thank you so much! keep on doing this kind of content!
Sreekanth Sir your videos are like Ilayaraja songs. Ultimate as always...!! Thank you Very much. Helped me a lot.
u deserve more subscribers. Thanks for the great work. I watched many videos . I still find difficult between least active and most available.Now it is crystal clear. Thank you
Love your subtle comedy. You make learning so enjoyable. Thank you. I am looking forward to more videos from you.
Your videos are a big hit in mind for clear vision of concepts. Thanks for making videos and uploading them.
Very clear explanation with demo, thank you for your wonderful effort
Thank you so much for the easy explanation .. the way you explain is organized , clear and interesting
Thanks again
Amazing !! love the way you explain the topic, so graspable in one go.
Thankyou Srikhanth.
simple and very clear awsome explanation. does not need to make complex by using management skill with many jargons, techies should learn with this video how to deliver simple technical session which audience can understand easily.
The best guide I found so far.
Amazing! Thank you for this video. 🤗I am one of your subscribers from today🤗
I just love you. You are nothing short of awesome in your approach to explaining a complex concept. I've been your fan since when you started this channel. Outstanding!
Really awesome... thank you very much for explaining in detail..
Wonderful explanation,, really after finishing service cloud specialist super badge ,, i really realised ,, what ever i have done is explained correctly , precisely,, and slowly,, really u need to put more videos on configuration and set up, object manager, lightning app builder to help people like me,, pls pls.
You helped me a lot to undestand more deeply service cloud ! I like the manner of how explain those topics
Hi Srikanth, these videos are the best to understand the core concepts of SF please continue doing more ....
guruvaaa !!!! , What a video it is !! // very much informative for me as i was a begineer to it !!!!!!!!!!!
Thanks Sri… Absolutely memerising explanation!
Wow just wow.
Thanks bhai. The way are teaching is awesome.
Well Explained in detail and easy to understand..Crystal Clear👍👍👍
Simplest explaination to one of the complex topic in service cloud.. loved it.. simply awesome...
Shreekant... Pls make one on skill based routing... You are a blessed teacher mate 🙏
man, what a video, very well illustrated and explained! thank you very much!
Becoming yor fan day by day , please continue making videos
Super Helpful - Needed to brush up on this to write a design doc and SOW
Please create a tutorial of skill based routing.. Thanks! Great explanation and for learning.
yeah that will be great!
Such an awesome content and crystal clear explanation. Thank you so much for the video.
wow the way you explained is very appreciable
16:36 Unless you assign the presence configuration to users/profiles, it will consider capacity based on default presence configuration.
Excellent Video !!! Very well explained.
I am so glad i found this channel!! please post more videos :)
Thanks for the video you explained very well . I wish you can do more vidoes about service cloud
Great explanation sreekanth... Every user can able to understand feeling great to visit your channel...
Hi Shrikanth...as usual excellent videos and yes we want skill based omni channel as well as it is now regularly used ...pls try to upload it and external routing also...and waiting for another video
Uploaded Ehsan. Thanks for your suggestion. th-cam.com/video/RFz6tfmAXyA/w-d-xo.html
Wondful and well explained . Do you have any reference where we can see - predefined menu in chat like - if user will click chat window they can see cases , order , other and then based on selection that can see more details and start doing the chat
Please we need more videos!! Great Channel
What a great way to explain.... just outstanding!!
excellent way of explaining.
wow...!
I like your way of explaining things.
you're a genius.
Please create a tutorial of skill based routing as well.
Thank you for the feedback Mahesh. Planning to upload it within in a week or so.
Can you please create more videos on Other cloud . Your explaination is really good ...Thanks for all Videos
Thanks for sharin in detail info on omni channel. I have a question regarding cases being created when omni channel used by customer and agent is available. Can we prevent from creating a case when agent missed the chat?
I'm one of your subscribers now 😊
Great content and excellent way of explaining. Thanks a lot for the video.
Awesome informatic video.thanks for making this.
Excellent way of explaining !!!
simple and sweet explanation. Thanks !
fantastic explanation, Thank you...
This is really a channel which teaches in a unique way...really loves the way you clear our concepts.
Thanks a lot and keep going on
Skill based routing video pls -you’re awesome in your explanations-Keep
Up the good work 👏🏻👍
Uploaded Ashutosh. Thanks for your feedback and suggestion. th-cam.com/video/RFz6tfmAXyA/w-d-xo.html
Thank you so much. The way that you explained like always is great!
Thanks for the nice tutorial video.
Good bro keep it up... Looking for more and more and more videos
Carefully he is a hero ✨
Superb mind blowing!!
Excellent way of teaching.. Great work Srikanth..Please add FSL videos.. Awaiting for it...
Fabulous explanation. Thank you.
U r too good, thankyou for this bro
Amazing explanation ...really enjoyed listening to the topic
Amazing Explanation, thank you so much.
Quick and to the point; great explanation. I see you've created a video for Skill-based routing; I'll check that out next. BTW, great sense of humor too. Thx.
Very informative and well explained.
Mast explain kiya bhai. mazza aagaya
Very interactive Video. Thanks for uploading
I really like your way and you voice as well
Awesome presentation buddy , Keep the good work!!
That's a great podcast Srikanth, never saw this type of clear explanation of the topic. Thank you for your great efforts to create this video.
I have one small question, how can we add more status like "short break, meal break"? Apart from online and busy. Hoping a response from you.
Hi, You Videos are so informative and clear concept. Is there any email I can ask you few clarifications. Also do you coach people to learn Salesforce concept.
TIA
omg love the way you are teaching wonderful;
Could you please explain external routing also it will be very helpful for us
You are the Best....
Thank you Srikanth! Brilliant content and great, fun, honest way to explain! What is your Linkedin profile if you do not mind sharing?
Does Omni Channel routes existing cases ?
Thanks for the explanation!
Hi Sreeekanth, Awesome Video for Omni channel. Here I have one doubt on how Presence configuration is connected to our service channel like how it is related.
Great Explanation. Helped me alot.
New to SF.
So if I understanding this correctly, Omni Channel are cases created by a customer in an email or phone, or chat form. That case is sent to an agent in the form it was originally sent by the customer?
Great content as usual, Please do more videos, Thank you for your effort.
This was great! Thanks!
nice explanation. very easy to learn
Thanks for the feedback Sunil!
@@SalesforceExclusive hey Shrikant i couldnt find any detail about you in the about section. Where can i find your email to talk to you ?
awesome explanation...
if possible make videos on OAUTH , DEPLOYMENTS and INTEGRATION
Please make videos on skill based and external routing
Uploaded Shilpi. Thanks for your suggestion. th-cam.com/video/RFz6tfmAXyA/w-d-xo.html
Please do video on skill based routing also. So that it may be even more helpful
Planning to upload it within in a week or so.
@@SalesforceExclusive tq man. Your videos are most valuable and it helps many people to understand easily
Loved ur teaching style. Keep going. Can omni channel via service channel for lead object, be used for lead routing among the sales representatives? Please make a video on this.
Hi Shrikant.
One more awesome video posted by you. Superb explanation on such a tough topic.
I have some queries if you could please suggest the solution:
1. Can we assign the cases using Omni channel even if our agents are not Online?
2. When an agent login and logout or even refresh his page or if there is any network issue, capacity if agent refreshed automatically.
Thanks a lot Srikant.
Hey Hi Shikant,
Gone though you video its Awesome.
I have one question -
If the agent is absent and the workload on him is low.Then omini -channel will assign cases to him.
In that scenario how we will take care of it?
Possibilities -
1.In lightning if we enable out of office then will omni-channel will be understood that the agent is absent?and the cases will not assigned to him
I haven't explored this world but did a small POC.
If agent is offline(he can set his status).
Omni Channel will only assign work to available agents.
My question is:
Agent can handle 5 cases at a time.
During 1st session he accepted 2 cases and then went offline for a break.
When he returns back, his effective load should be 3 as he has accepted 2 cases earlier.
Would this happen or for new session, Omni Channel will consider available capacity as 5 ?
If u had watched the video carefully, 2 cases were accepted but under supervisor view ... Workitems said 0/5.
Hi! How can i put OmniChannel in Community and not Service Console? Awesome video, very well explained, thank you.
Can you have both skills based and Queue based routing in the same system, or do you have to choose? For example, some questions can be answered by multiple people, but there are a few questions that can only be answered by one person.
what happens to your work items if you close the case.
if I close the case the case is still in my work items list in the omni channel utlity.
Thank you for this video..Please upload the skill based routing video.. A big thank you for this video.
Uploaded Moumita. Thanks for your suggestion. th-cam.com/video/RFz6tfmAXyA/w-d-xo.html
Nice session. Quick question - Is it possible to get Omnichannel supervisor dashboard data via a API calls to a different independent webpage for reporting?
Hi Sreekanth, can you please make a video on the lifecycle of Service Cloud.
Great content keep it up.
Hi Sreekanth can you make a flow foe below scenario.
When we create a case after selecting "Assignment value" as "Canada" then the,
1. Rating field should get change to "Hot".
2. Case owner field should get change to " Canada Queue ".
In the "Queues" we need to have below queues before we are going to create new case.
Canada queue
India Queue
US Queue
Woww.. Great Explanation.. U got a new subscriber :) Please do more videos on different salesforce topics..
Very Good. Thank You
i have implemented the step as you mentioned in the video. but i am unable to receive record in omni channel
Nice Explanation shri
Thanks Shiva!
Hi Sreekanth, if you can create a tutorial video on customer contract as well. Thanks in advance.