neighbours. So far they said nothing, the day they do I'll do another video - "Neighbour asks to move virgin media cable attached to their loose fence board" amazingly it's still like that, or was the last time I looked.
your doing a wifi speed test on a phone that has a shit pick up signal. wifi isnt all about what signal your router can put out but also how good the wifi is in your phone
Shocking install! I would of discussed the route with him before he was just let loose on the job. No way I would stand for this level of workmanship. People need to be told from the get go what level of quality you expect.
@6:22 lol that's prettier than what we got which was a cable put 1 inch below the grass and a cable from the edge 1 1/5 inches from the edge of the grass , so comes a workman digging and cuts it clean in half i phone v m only to get a robot voice telling me to reconnect the cable back into the modem 😳 read the contract and it said i would get charged to get it fixed even though it was accidental , soooo i had to fix it myself (albeit half fixed) with some f connectors and heatshrink tubing ( i've yet to fix the phoneline and bury the cable in a box ) but it will do for now
Its also not a fibre cable, its a coax RG6 siamese, and the Riser and dolly for the outside wall is all they get give to do the job so have no option. but the rest of the garden is terrble, it should of been burried in green conduit and then either take the paving up or concrete it in. But if they sold you Fibre cable its not.
I had Virgin for a while. Unfortunately became the worse experience of my life. Speed was unstable and unfortunately outages become more frequent. In the end I switched to BT Full Fibre and it's been great ever since.
You get what you pay for. I can't get VM as they didn't cover our street so I have a leased line - it would piss over any speed VM could come up with now and right up to 20Gbps. I pay £400 a month for 10Gbps both ways
i just had fibre and that box what on inside of house not fibre because had 2 cables coming of mine and 2 plug what going to fibre box outside and one to your router box that what you got is that copper cable not fibre boardband thanks
I dont get it??? Where are the cables coming from??? They dig into the roads??? I dont have one of those metal boxes in my street?? Virgin are coming out tho. So they must know wether or not i can receive their broadband or not mustn’t they?
That cover on the wall is to protect the cable don't take it off, don't like the colour paint it apart from that tough really as you wanted fibre to the property so thats how its got to be😉, but the cabling nailed to the planks yes you have a point about shoddy workman ship.
At least Virgin sent out their own people. I decided to change to BT 900Mb and they sent an 'engineer' from Openreach. He told me they needed to dig up my street to get the lines/cable to my house. Came back a few minutes later and lifted a covering not 15 feet from my door where the lines were. He did so much wrong and made it sound like I should be grateful. My 500Mb+ I was getting with Virgin and an ethernet cable turned to a poor wifi connection that gave me 150Mb after he lied about the reception as well. I just don't think they're hiring qualified people anymore. BT came out Friday and I was on the phone to have it taken away on Monday. My trust for these companies is crap. If one good company shows up... screw these guys. No loyalty for them.
I started with NTL, the precursor to Virgin. When they were bought by Virgin, I had the worst service I have ever experienced from any company. I was constantly lied to and directed to Indian call centres, whose only interest was to keep me paying. I was often offered a discount for a non-working service. Their engineers visits left me with an even worse service. It took me some time to realize that they were managing me [with contempt] and not my problem. Now that I am looking to replace my existing broadband, I find myself very reticent to include this company.
Yeh I should have used a smaller camera - 6a25bbd04bd33b8a843e-9626a8b6c7858057941524bfdad5f5b0.ssl.cf5.rackcdn.com/39937f88ddd6a79c30cdaf3b555a7716.jpg
Buy some cheaper routers and set them up as slaves. I have three in my house that covers upstairs, front of the house and back of the house. Can get an OK signal outside in the middle of the garden about 15-20 feet away.
Can you please tell me how they got it from the green box to that brown thing on the outer wall? Given that they never appeared to go underground? I don’t have a walled drive like that so I’m hoping they can do what they done on your outer wall to my outer house wall. I also felt your pain when you said it was 10 with Bt, mines currently 7 with Talktalk and a 0.68 upload speed. Also worrisome about the drops tbh. How olds your house? And is there a get around for this? Thank you and hope you’re enjoying virgin. This was a great video btw the only of its kind I could find and was very insightful, did you not opt for the pre installation engineer as I have them coming this week
Would you recommend Virgin Media over BT ? ..I'm currently with BT and get 65mb download and 19mb upload. I need faster internet so I;m thinking about switching my ISP.
Yeh, Virgin is new tech, BT is old tech, would never go back to old tech, different kettle of fish. After promo you'l likely pay £57 per month with virgin.
@@Quantum_AI_Tech I need at least double internet speed to what I get now..The fastest BT can offer is 67mb but I play online gaming and sometimes it's laggy when other people are streaming Netflix ....I would like about 200mb to be on the safe side and Virgin can offer me that. I just basically wanted to know if they deliver on their promise and that they are reliable.
The speed is reliable i.e. you get what you pay for 200mbs / 20mbs uploads, they do tend to go down about 3 to 5 days a year for several hours, upto about 12 hours downtime. When that happens I tether my mobile. I wouldn't go back to BT even if they charged 1/5th the price. It's like swapping a Nokia for a Smartphone.
@@Quantum_AI_Tech Well I have only ever been with BT but their internet speed is no longer fast enough for my needs... It's a no brainer to change to Virgin..Thanks for answering my questions.
You’ll have to check and make sure that Virgin Media is available in your area beforehand. If you’re using a FTTC connection, you’ll not get decent speeds because the connection from the cabinet to your house will be copper.
Wow where do I start.. Firstly outside ( did you expect invisible wire) entry to house hole through outside wall correct not tacked and over where idiots can cut it, has to come in if you what it.. running of cable inside correct you problem fence broken again cable not invisible and must not be a trip hazard..entry to SIDE of house firstly box hidden,not eye sore in the front.secondly if they drilled out at front of house on skirting board it would have ended up underground,( remember step down on gable side)so only possible to drill out near window sill and again it would be too high on the front off house..inside your job is to remove all furniture etc for installer to have access..
STFU remove all furniture, why I don't make them a 3 course meal, they fukd up the wiring by tacking it to a neighbours loose plank of wood, lets see them do that to your install and you'd screaming down the phone line!
@@Quantum_AI_Tech fyi it's a boundary fence both neighbors responsible..And explain how those installers would have got the wire from the solid ( brick) wall to the gable side of the house without causing a trip hazard.The wire HAS TO GET TO THE INSIDE OF THE HOUSE.. As for dinner no, maybe a cup of coffee..like all work a person needs done in their home,it's called politeness to remove obstacles from their path..ie ..if someone was painting the exterior of your house you would remove your car yes..it's also states on the package you receive prior to your install to remove all obstacles...
If that installation was done at my house they would have been told to rip it straight out, I was a BT engineer for over 30 yrs and never ever did a job like that, absolutely shocking. There are wiring standards to adhere to and that cable should have been ducted
As a retired electrician, I find the installation awful, I would not have accepted that standard of workmanship at all, disgraceful. To get better Wi-Fi coverage, try installing a Wi-Fi extender, it should help a lot. Virgin media have installed the cabinets etc on my estate a few months ago, I will be interested to see if anyone has it installed and what standard of installation is carried out
I work with a popular fiber broadband installation company, not saying which one. If I seen this, I'd have got the eircode and report that techs that did it. It's sloppy, lazy work that gives the rest of us a bad name. Everything is wrong with this job. A duct should have been laid between the boundary wall and the customers house to protect the cable. The "techs" had no safety equipment like hard hat and gloves. If this is how virgin media operate, yous should be ashamed of yourselves. And the cable ran inside, shoddy. Take some pride in your work. How are these jobs getting past review? Who's reviewing the work?
@@Quantum_AI_Tech there was guarantee you. It was probably covered by a bit of moss and blending in with the pavement. Literally go outside and you can see where they have dug up the pavement because you will see a line in the middle and then a line going to your brown cover thing. That cable was probably there 20 Years ago!
Yeh, I know they laid the virgin cable under the foot path a few years earlier. Thougfht you meant the plastic covering on our pavement front wall. As I understand it each house has a cable run to the cabinet.
@@Quantum_AI_Tech oh no, that brown plastic cover was only put there was they did the work. Also hate to burst your bubble, but you have FTTC(Fibre to the cabinet) which means there is a fibre optic cable to the cabinet and then a copper cable to your house. The fibre optic cable is only to your house on FTTP(Fibre to the premises), which you don’t have. The copper cable looks like a shotgun barrel with 2 sides, one side for the internet and television and the other side and telephone on the other.
Yeh, I should do their job for them, and then Virgin can pay me for the install, at least I would do the job properly instead of these pair of clowns. You talk as though I had schematics of what they were going to do, all they did was turn up and do it, no pre warning or idea of the route they would take into the house. Virgin are cowboy installers!
You won't get 100mb on any device over WiFi as WiFi isn't able to carry as much speed as ethernet cable thats why they re omens using ethernet on pcs and games consoles
Yeh, it is expensive currently costs me £57 per month for broadband and a phone I never use. Though I do earn about £150 per month from background crypto mining so it's effectively free.
What are you moaning about everybody has to have the brow stuff on the wall and unless you want your whole drive lifted then the cable has to go round the garden
In this particular video, it's not. But, nowadays VM are rolling out FTTP which uses RFoG so it's compatible with the coaxial cable in the house. I had it installed two days ago. Best way to tell if it's FTTP or not is to look at the brown Omnibox on the wall and whether the white box in the house has to be plugged in or not. Big Omnibox + white box plugged into a socket = FTTP (RFoG).
Of course I'm sure you had ample opportunity before the installers left to check the work as they ask to see if customers are happy. You could have raised all these issues than and given then the opportunity to rectify them. Rather, you just let them leave so you can come on TH-cam and slag them off for attention seeking purposes to your channel! Pretty pathetic really
They did a sh t job, if they did the same at yours you would be complaining like a biotch. You are pathetic, expecting customers to tell engineers how to do their jobs. They need to be retrained so they know what they are doing rather than expect the customer to tell them how to do their job,!
Just do not use virgin media , worst for customer service. Being a Customer for many years, price increases many times mid contract . With being a member of the which? consumer people . A would strongly say avoid virgin media .
I wouldn't take the brown shroud off the outside wall it's giving you some mechanical protection which otherwise some idiot might chop, I'm tempted to get virgin but the fear of such a bastardisation of an installation puts me off I wouldn't mind if I could do the prep for myself.
If memory serves me correctly they were supposed to do a site visit to see where the cable goes, instead they just came and installed it without giving any information of how they would route it. Hope virgin learn some valuable lessons from this video that you can't get away with doing a shit job in this day and age.
The speed you get depends on the network card on the device your using and also on the frequency your using 2.4 great at a distance but shit speed 5g is high speeds at a shorter range all virgin modems have a "brain" which depicts the frequency to put your device on depending on the distance from the modem
By the looks of the phones your using they will have a old network card that would of been great at the time wifi is never 100% guaranteed due to so much interference either in the house or the area
Stapling the cable to a loose plank of wood???? The cowboy installers should be FIRED!
I'm wondering if that "loose plank of wood" was once a fence panel?
2 Planks doing the installation
Who’s’ fence is it?
neighbours. So far they said nothing, the day they do I'll do another video - "Neighbour asks to move virgin media cable attached to their loose fence board" amazingly it's still like that, or was the last time I looked.
u need to tidy your house bro
😂😂😂😂
your doing a wifi speed test on a phone that has a shit pick up signal. wifi isnt all about what signal your router can put out but also how good the wifi is in your phone
Shocking install! I would of discussed the route with him before he was just let loose on the job.
No way I would stand for this level of workmanship. People need to be told from the get go what level of quality you expect.
Well you want to pay less but want high end quality - it doesn’t go together
How do they feed the wire under ground to infront of your wall
id like to know this also. as im gonna be getting VM soon
@6:22 lol that's prettier than what we got
which was a cable put 1 inch below the grass and a cable from the edge 1 1/5 inches from the edge of the grass , so comes a workman digging and cuts it clean in half
i phone v m only to get a robot voice telling me to reconnect the cable back into the modem 😳
read the contract and it said i would get charged to get it fixed even though it was accidental , soooo i had to fix it myself (albeit half fixed) with some f connectors and heatshrink tubing
( i've yet to fix the phoneline and bury the cable in a box ) but it will do for now
Its also not a fibre cable, its a coax RG6 siamese, and the Riser and dolly for the outside wall is all they get give to do the job so have no option. but the rest of the garden is terrble, it should of been burried in green conduit and then either take the paving up or concrete it in. But if they sold you Fibre cable its not.
I had Virgin for a while. Unfortunately became the worse experience of my life. Speed was unstable and unfortunately outages become more frequent. In the end I switched to BT Full Fibre and it's been great ever since.
Did you manage to fix your WiFi?
I have their 1GB Broadband…consistently getting speeds of 800-1000mbps. They are the best for broadband.
Another TH-cam BS merchant. Bet your eyes are brown . I worked for them I know
@@LifesAbe-ach tell us more please, I’m trying to change from talk talk, as they’re absolutely diabolical
Ahah lol depends really
You get what you pay for. I can't get VM as they didn't cover our street so I have a leased line - it would piss over any speed VM could come up with now and right up to 20Gbps. I pay £400 a month for 10Gbps both ways
ULTIM8STUCH who’s good then ?
i just had fibre and that box what on inside of house not fibre because had 2 cables coming of mine and 2 plug what going to fibre box outside and one to your router box that what you got is that copper cable not fibre boardband thanks
At the end of the day I want fast broadband, I get 200mbs so I'm getting what I am paying for.
I dont get it??? Where are the cables coming from???
They dig into the roads???
I dont have one of those metal boxes in my street??
Virgin are coming out tho. So they must know wether or not i can receive their broadband or not mustn’t they?
This video is OLD that was installed by a 3rd party company called MAP
They got VIRGIN MEDIA written all over the van!
That cover on the wall is to protect the cable don't take it off, don't like the colour paint it apart from that tough really as you wanted fibre to the property so thats how its got to be😉, but the cabling nailed to the planks yes you have a point about shoddy workman ship.
At least Virgin sent out their own people. I decided to change to BT 900Mb and they sent an 'engineer' from Openreach. He told me they needed to dig up my street to get the lines/cable to my house. Came back a few minutes later and lifted a covering not 15 feet from my door where the lines were. He did so much wrong and made it sound like I should be grateful. My 500Mb+ I was getting with Virgin and an ethernet cable turned to a poor wifi connection that gave me 150Mb after he lied about the reception as well. I just don't think they're hiring qualified people anymore. BT came out Friday and I was on the phone to have it taken away on Monday. My trust for these companies is crap. If one good company shows up... screw these guys. No loyalty for them.
I started with NTL, the precursor to Virgin. When they were bought by Virgin, I had the worst service I have ever experienced from any company. I was constantly lied to and directed to Indian call centres, whose only interest was to keep me paying. I was often offered a discount for a non-working service. Their engineers visits left me with an even worse service. It took me some time to realize that they were managing me [with contempt] and not my problem. Now that I am looking to replace my existing broadband, I find myself very reticent to include this company.
Mybe they rushed a little because they had some weirdo spying on them with there camera 😂😂😂
Yeh I should have used a smaller camera - 6a25bbd04bd33b8a843e-9626a8b6c7858057941524bfdad5f5b0.ssl.cf5.rackcdn.com/39937f88ddd6a79c30cdaf3b555a7716.jpg
@@Quantum_AI_Tech 😅😅🤣😂😂
I just want it in the living room am I able to specify that without them coming all round my house?
The cable usually goes from the pavement to the nearest room along the outside then drilled in.
Did you get the repeaters? Did they work???
reapeters not as good as the sales pitch, better is using internet over the mains wiring.
Buy some cheaper routers and set them up as slaves. I have three in my house that covers upstairs, front of the house and back of the house. Can get an OK signal outside in the middle of the garden about 15-20 feet away.
Can you please tell me how they got it from the green box to that brown thing on the outer wall? Given that they never appeared to go underground? I don’t have a walled drive like that so I’m hoping they can do what they done on your outer wall to my outer house wall.
I also felt your pain when you said it was 10 with Bt, mines currently 7 with Talktalk and a 0.68 upload speed. Also worrisome about the drops tbh. How olds your house? And is there a get around for this?
Thank you and hope you’re enjoying virgin. This was a great video btw the only of its kind I could find and was very insightful, did you not opt for the pre installation engineer as I have them coming this week
cable runs under the foot path the length of the street.
They blow a cable from the green box to the property
Would you recommend Virgin Media over BT ? ..I'm currently with BT and get 65mb download and 19mb upload. I need faster internet so I;m thinking about switching my ISP.
Yeh, Virgin is new tech, BT is old tech, would never go back to old tech, different kettle of fish. After promo you'l likely pay £57 per month with virgin.
@@Quantum_AI_Tech I need at least double internet speed to what I get now..The fastest BT can offer is 67mb but I play online gaming and sometimes it's laggy when other people are streaming Netflix ....I would like about 200mb to be on the safe side and Virgin can offer me that. I just basically wanted to know if they deliver on their promise and that they are reliable.
The speed is reliable i.e. you get what you pay for 200mbs / 20mbs uploads, they do tend to go down about 3 to 5 days a year for several hours, upto about 12 hours downtime. When that happens I tether my mobile. I wouldn't go back to BT even if they charged 1/5th the price. It's like swapping a Nokia for a Smartphone.
@@Quantum_AI_Tech Well I have only ever been with BT but their internet speed is no longer fast enough for my needs... It's a no brainer to change to Virgin..Thanks for answering my questions.
You’ll have to check and make sure that Virgin Media is available in your area beforehand. If you’re using a FTTC connection, you’ll not get decent speeds because the connection from the cabinet to your house will be copper.
Who typically needs to get this done? I’ve seen other videos where people are able to just plug it in?
typically everyone as the cable needs to make its way from the pavement to inside of the house. I guess most videos miss that bit out.
COAX cable wiring
Wow where do I start..
Firstly outside ( did you expect invisible wire) entry to house hole through outside wall correct not tacked and over where idiots can cut it, has to come in if you what it.. running of cable inside correct you problem fence broken again cable not invisible and must not be a trip hazard..entry to SIDE of house firstly box hidden,not eye sore in the front.secondly if they drilled out at front of house on skirting board it would have ended up underground,( remember step down on gable side)so only possible to drill out near window sill and again it would be too high on the front off house..inside your job is to remove all furniture etc for installer to have access..
STFU remove all furniture, why I don't make them a 3 course meal, they fukd up the wiring by tacking it to a neighbours loose plank of wood, lets see them do that to your install and you'd screaming down the phone line!
if they did the same wiring install at yours, you'd be screaming down the phone! tacking a neighbours loose plank of wood!
@@Quantum_AI_Tech fyi it's a boundary fence both neighbors responsible..And explain how those installers would have got the wire from the solid ( brick) wall to the gable side of the house without causing a trip hazard.The wire HAS TO GET TO THE INSIDE OF THE HOUSE.. As for dinner no, maybe a cup of coffee..like all work a person needs done in their home,it's called politeness to remove obstacles from their path..ie ..if someone was painting the exterior of your house you would remove your car yes..it's also states on the package you receive prior to your install to remove all obstacles...
I work for VM and I have never done an install like before but I do feel sorry how that was left.
Can you tell them to come and install mine please it's only been 2 months and still waiting 🙄
@@britishplumbing1 how comes you are waiting? Drop cable needed
Can virgin install the superhub on the 1st floor?
@@smsckid yep done now
Thanks
If that installation was done at my house they would have been told to rip it straight out, I was a BT engineer for over 30 yrs and never ever did a job like that, absolutely shocking. There are wiring standards to adhere to and that cable should have been ducted
that was a crap install on the outside and there was no excuse when there was 2 of them doing it
Yeh I could have done a better job on my first attempt!
As a retired electrician, I find the installation awful, I would not have accepted that standard of workmanship at all, disgraceful. To get better Wi-Fi coverage, try installing a Wi-Fi extender, it should help a lot. Virgin media have installed the cabinets etc on my estate a few months ago, I will be interested to see if anyone has it installed and what standard of installation is carried out
Their hub 3 is the worst, change it to modem mode and use your own router
Doesn’t supprice me ..that was there install ,Virgin installers
I work with a popular fiber broadband installation company, not saying which one. If I seen this, I'd have got the eircode and report that techs that did it. It's sloppy, lazy work that gives the rest of us a bad name. Everything is wrong with this job. A duct should have been laid between the boundary wall and the customers house to protect the cable.
The "techs" had no safety equipment like hard hat and gloves.
If this is how virgin media operate, yous should be ashamed of yourselves. And the cable ran inside, shoddy. Take some pride in your work.
How are these jobs getting past review? Who's reviewing the work?
How long did installation take?
about an hour.
looks like you need Mesh wifi with ethernet connections to each node
They made a dogs dinner of the wiring. Could not be bothered to do a proper install.
I hope you have fiber finally
Speed test reports
Download 381mbps, Upload 36.65, so I guess it must be fiber.
Bruh y u keep pointing at the cabinet. The cable was already there on the pavement inside a plastic box.
Bruh there weren't no plastic box until install day.
@@Quantum_AI_Tech there was guarantee you. It was probably covered by a bit of moss and blending in with the pavement. Literally go outside and you can see where they have dug up the pavement because you will see a line in the middle and then a line going to your brown cover thing. That cable was probably there 20 Years ago!
Yeh, I know they laid the virgin cable under the foot path a few years earlier. Thougfht you meant the plastic covering on our pavement front wall. As I understand it each house has a cable run to the cabinet.
@@Quantum_AI_Tech oh no, that brown plastic cover was only put there was they did the work. Also hate to burst your bubble, but you have FTTC(Fibre to the cabinet) which means there is a fibre optic cable to the cabinet and then a copper cable to your house. The fibre optic cable is only to your house on FTTP(Fibre to the premises), which you don’t have. The copper cable looks like a shotgun barrel with 2 sides, one side for the internet and television and the other side and telephone on the other.
My bubble is fine I get 212mbs download and 20 mbps upload.
You need Mesh
Thank you, Im thinking of joining virgin that was very informative, and your little girl is very cute
you shouldent have 100 dislikes
you should provide them the underground conduit or trench for better work instead of finding mistakes.
Yeh, I should do their job for them, and then Virgin can pay me for the install, at least I would do the job properly instead of these pair of clowns. You talk as though I had schematics of what they were going to do, all they did was turn up and do it, no pre warning or idea of the route they would take into the house. Virgin are cowboy installers!
You won't get 100mb on any device over WiFi as WiFi isn't able to carry as much speed as ethernet cable thats why they re omens using ethernet on pcs and games consoles
Expect a shit install and broadband issues on a regular basis , top that off with hefty price increases and your good too go.
Yeh, it is expensive currently costs me £57 per month for broadband and a phone I never use. Though I do earn about £150 per month from background crypto mining so it's effectively free.
@@Quantum_AI_Tech sounds a rip off for those speeds. Is Fibre to the premises not available in your area? Looks like you have fibre to the cabinet
What are you moaning about everybody has to have the brow stuff on the wall and unless you want your whole drive lifted then the cable has to go round the garden
If they stapled your cable to a neighbours loose plank of wood then you'd be biotching and moaning10X more!
VirginMedia is NOT full fibre broadband.
In this particular video, it's not. But, nowadays VM are rolling out FTTP which uses RFoG so it's compatible with the coaxial cable in the house. I had it installed two days ago. Best way to tell if it's FTTP or not is to look at the brown Omnibox on the wall and whether the white box in the house has to be plugged in or not.
Big Omnibox + white box plugged into a socket = FTTP (RFoG).
Of course I'm sure you had ample opportunity before the installers left to check the work as they ask to see if customers are happy. You could have raised all these issues than and given then the opportunity to rectify them. Rather, you just let them leave so you can come on TH-cam and slag them off for attention seeking purposes to your channel! Pretty pathetic really
They did a sh t job, if they did the same at yours you would be complaining like a biotch. You are pathetic, expecting customers to tell engineers how to do their jobs. They need to be retrained so they know what they are doing rather than expect the customer to tell them how to do their job,!
Just do not use virgin media , worst for customer service. Being a Customer for many years, price increases many times mid contract . With being a member of the which? consumer people . A would strongly say avoid virgin media .
The upload speed is shocking
Have to say that install is quite shocking really. Should've been dug in instead of tacking and forgetting.
Yeh, that's what I thought they would do, but hey they are the expurts, I'm just another ordinary customer.
@@Quantum_AI_Tech cheaper and saves time
Banging on about the cable being attached to loose wood…that’s your fault, that whole garden area is a horrendous mess. You need to sort it out ffs.
LMAO, if they insalled it at yours they would probably have stapled the cable it to your forehead :)
That is shoddy workmanship on the wiring, won't last british weather
*You've been conned mate , they have installed cable Internet not fiber ....no optical cables have been installed so it cannot be fiber Internet 😁*
You clearly have no idea about the fibre installation process.
If so I would not be getting 200mbs, copper tops out at about 54mbs.
Router is useless. You can change it for a way better one. No idea why they give you the worst router know to man.
Wow shocker man 😩
Looking to get community fibre within a month. Hopefully it will be better then my current sky
Welcome to Virgin Media 😂
omg thats a mess
Cowboys😂
I wouldn't take the brown shroud off the outside wall it's giving you some mechanical protection which otherwise some idiot might chop, I'm tempted to get virgin but the fear of such a bastardisation of an installation puts me off I wouldn't mind if I could do the prep for myself.
If memory serves me correctly they were supposed to do a site visit to see where the cable goes, instead they just came and installed it without giving any information of how they would route it. Hope virgin learn some valuable lessons from this video that you can't get away with doing a shit job in this day and age.
The speed you get depends on the network card on the device your using and also on the frequency your using 2.4 great at a distance but shit speed 5g is high speeds at a shorter range all virgin modems have a "brain" which depicts the frequency to put your device on depending on the distance from the modem
By the looks of the phones your using they will have a old network card that would of been great at the time wifi is never 100% guaranteed due to so much interference either in the house or the area