Hermes undercover: Parcels manhandled and customers mocked | Times Investigation
ฝัง
- เผยแพร่เมื่อ 11 ก.ย. 2024
- Couriers working for one of Britain’s largest delivery companies mishandle parcels, routinely fail to complete next-day orders and are encouraged to lie to customers, an investigation by The Times has found.
This month an undercover reporter worked for Hermes, which delivers online orders for retailers including John Lewis, Marks & Spencer and Next, amid a surge in complaints about packages being late, damaged or lost.
Managers watched as workers threw parcels across a depot to save time while sorting them, sending many of them clattering into hard cages, against walls or on the floor. One manager admitted that in the chaotic run-up to Christmas shoppers were paying for next-day deliveries with no chance of these being fulfilled. Couriers were encouraged to mislead customers and “act stupid” if faced with complaints.
Hermes has begun a “full investigation”. Retailers that use the company for their deliveries said they were “alarmed” at the findings and have asked it for urgent explanations.
Read more on this story: www.thetimes.c...
Read the best of our journalism: www.thetimes.c...
Subscribe to The Times and The Sunday Times TH-cam channel: www.youtube.co...
Find us on Facebook: / timesandsundaytimes
Follow The Times on Twitter: / thetimes
Follow The Sunday Times on Twitter: / thesundaytimes
Find best pictures and news videos from The Times on Instagram: / thetimes
Now boycotting any company that only uses this useless company to deliver their goods. Gave up with Hermes since 2019 after they lost yet another parcel being sent to me. If the company does not care about its staff or its clients then it’s up to the companies that only use them to take action. Dump them or loose your customers. Being the cheapest delivery company never means a good service. When a company gives me a choice of delivery companies I NEVER tick Hermes even if it cost me more to choose another.
Same here!!
Boycotting one company is not enough. Almost all of them are rotten because they are run by satanist secret society cult members.What is needed is a total overhaul of society and these parasites need to be jailed!
Companies should stop using Hermes/Evri. I won’t buy from a company that does use them.
Sadly, Royal Mail is getting just as bad.
I only had issues with Hermes so far and I would rather collect or deliver parcel myself than using this company.
We may agree that Christmas time is insane for warehouses too, but this does not justify damages to customer's property.
Sad to hear that employers still manage a way to pay less then minimum wage.
Lies again? Broken Trophy
I am a Hermes courier and the stuff in this video is just the tip of the iceberg. Couriers are constantly scammed by the company. Shame the reporter did not mention the 'Packet Racket' where the company have allegedly defruaded couriers by millions of pounds with mis-banded parcels. More recently, and this is a typical example of their behavior, we had a phoney 3.5% pay rise that only lasts until May and only covers some of our parcels and not others whilst we were promised that all parcel rates would be increased. Come May the company will have free reign to slash our parcel rates back to whatever they like. Rotten, exploitative, company making record profits in the last year.
Hi there, Hermes just lost my parcel few days ago and told me that they can not find it. Do you think that there is any way that my parcel is just in a corner of the depot ? Do Hermes refund people when they lost parcels as I am the sender? Thanks
It just took one of their drivers “Evri” 2 weeks of attempted deliveries to realise to turn left I live on a slip road. Hopefully you’re not all as dumb as this
Okay we understand your situation but it does not give you the right to steal customer's parcel to sufficient your needs. You should instead take it up to the head quarters or last of all go find a different job. There is Amazon Flex that pays you really well or uber eats or deliveroo why not those? if you are so moaning about being robbed by the company!
So that’s why your all stealing from my small business cheers mate
Thieving Tw#t💩💩💩💩
4:27 they are not paid until they start delivering, how is that legal. Sorting parcels is part of the job and they should be paid for that. I work in a bar that would be like my boss telling me, we are not going to pay you for preparing the drinks but only when you bring the drinks to the table.
People I know who do it are paid per delivery. So until they actually deliver their first one they get nothing.
Yes, that's true, on work come to 8 AM, sort our parcels, then load to van and start delivery, for one delivered parcel pay 55 cents. And job time is from first stop to last stop, nobody doesn't care, that couriers doesn't get salary for sorting and work average 10 hours per day six days of week. And yes, when costumer says "parcel is delivered but is lost" parcel price get from courier salary.
We sent my daughter's university notes via Hermes. She was out when they called, so they left the package in the recycling bin. It was recycled before she got home from work. Invaluable material trashed by Hermes. No real apologies. Had no cash value, but was invaluable to her. No-one gave a damn.
What should they have done? Taken it back in their already rammed van and keep wasting more time the next day because she's not in? Sorry this happened but people seem to expect parcels to magically be delivered safely when they are out and don't have a safe place like a plastic box, shed, porch or garage unlocked to leave them in. People need to start taking responsibility for their delivered goods rather than expecting miracles.
@@Baz87100 We paid to have it delivered to our daughter, not to be dumped in a recycling bin, effectively trashed. How about trying a neighbour? How about fulfilling their contract? How about using an ounce of common sense?
@@AndyMcKell-Author if it was during peak time, I can assure you as an ex delivery driver there is simply no time in peak periods to faff about knocking on neighbours doors in the hope that they'd take a parcel.
Does your daughter not have a safe place go leave her parcels? Perhaps leave a note on the door requesting it to be left as such?
@@Baz87100 Yes, by shopping locally, no postage to pay. It's only convenient, when you can reasonably expect to receive goods in a decent condition Where are the head offices of these firms located?
@@Baz87100 royal mail does not leave parcels around when they can't deliver, they take it to head office. Take a leaf from their book.
I used to work as a Hermes Field Manager, back in the day when they were called that, and can confirm everything in this video is true. Your parcels are treated like sh1t and nobody cares (especially at 'peak' (Christmas))
When this reporter stated his 'packet rate' my immediate thought was "that's not a bad rate". In my time I had couriers who were on .47p and .55p per packet and those rounds didn't yield many parcels at all. If you wanted a decent paying round, you needed to sell an organ or two or be 'in' with the RDM (essentially an area manager).
Field Managers were often encouraged to squeeze every last drop out of the couriers and to pressurise them and threaten to take their rounds if they didn't comply. I'm ashamed to say that for a period of time I tried to do that, so that I could earn my bonuses and be on top of our KPI board, but I found it extremely difficult as I am not horrible by nature. Treating the couriers the way we were expected to went totally against the way I was brought up and how I chose to conduct myself as an adult.
The fact I didn't tow the line, and in the eyes of middle managemen's wasn't performing, led to me being taken into PIP meetings, investigations and allegations that I was in cahoots with couriers and was either stealing parcels or overpaying them and splitting the proceeds.
Eventually the stress, pressure and toxic environment took a serious toll on my mental health and I had to leave.
In my opinion there are three fundamental issues at Hermes:
- The Top is clueless as to what really happens at the bottom: This is either an inherent flaw in design or its by choice
- nobody takes responsibility: There are/were no internal helplines to help Field Managers find parcels. I spent my first 7 weeks trying to find a customer's parcel. In the end I was told to tell them to contact the shop they bought it from as 'our job isn't to find their parcel' (go figure that out)
- they genuinely don't care enough about the couriers: if they did, they'd pay better 'Simples'
The only thing I enjoyed working for Hermes was knowing my couriers. They were a hard working bunch of individuals who were just trying to provide and get a bit more for their families.
I worked at Hermes for 3 years. After 5 months I stopped 'selling the dream' of how convenient a job it was and that if you worked hard you could make a mint, as it was all a huge lie. I just couldn't look people in the eye anymore and lie about what they'd get in their wage packet. I could no longer lie and tell them that they had such poor pay because they were too slow or weren't 'compliant'.
They were being paid poorly because that's how the system was designed.
That's depressing to hear, my hermes courier is actually very friendly and great at his job. I just hate to see the treatment they recieve and how little they earn for all their hard work. I'm sorry you had to go through all that.
"The Top is clueless as to what really happens at the bottom" - they really aren't, they know damn well what is going on! What they do is introduce many management layers to protect themselves.
Sounds horrendous.
What do you do now?
At least you are honest about your behaviour as a manager and repented for it. I have worked in various professions and the managers are mostly evil (with a few rare exceptions). Most managers are also secret society satanic cult members, the ones that so called 'conspiracy theorists' talk about and expose. They treat the staff members who are also members much better (this is one of the hidden reasons as to why favouritism often occurs in the work place towards certain workers who don't seem to earn the love of their managers through merit).
I love how like, Hermes only response to dealing with it was to go undercover & literally just do a entire rebrand and rename their company to Evri to evade the past backlash tho nothing has changed, they're still the same and as bad.
yeah same crap just a different name. They are still pathetic and should not be alowed to opperate.
@@uktoker71 I completely agree. They think rebranding themselves will make all of their problems go away lol.
@@Lil_VampireCJ 4 times I have paid and arranged a returns collection, not turned up once. Can't even get hold of them. They have no email or customer service number for issues like this. Live chat is just a bot that asks for a tracking number to continue, but as they never collected I have no tracking number. Worst courier company ever.
@@uktoker71 I am honestly sorry to hear you've been stirred up in their mess. That honestly sucks, welp you know where your packages are; on their auction.
I have had 2 packages that went missing from Hermes. Customer services for absolutely useless. I didn't even get the price of the postage back from them. I would never ever use them again
Yep me too. Had a package left on the street with a picture.
When I got through to the bot and my claim was actioned. They thought leaving a parcel on the street was a safe place, and next time they'd be more careful.
And thanks for your custom.
Same, & its always the parcels marked fragile or that have the companies name on the box that seem to disappear…
@@nathansealey6270 they know what's in each package.
I am avoiding using anyone shipping with evri/ hermes. They are absolutely useless. Avoid at all costs
Purchased many expensive items like Macbook and other on Ebay when delivered by Hermes, I always received either a empty package or replaced by t shirts. Worst courier is Hermes how is it even allowed to run?
This is howEasyJet treats your bags
Everytime Hermes have been involved in any of my deliveries there has been a cock up, they never complete next day deliveries. To be honest I would like to see them go down the pan, they are a complete waste of space.
I used to work for John Lewis years ago and we were told the never to use the hermes delivery option on the computer. It was well known then that they couldn't fulfill the delivery time and quite often lost items. I had my own run in with them when I set up a return pickup with a online retailer who used hermes. They didn't turn up on the selected day on two occasions and turned up randomly a day before and 2 days later while I was at work.
I've had 4 parcels in a row from different retailers go missing. I've been waiting MONTHS for an update. Never been able to get through to a human and I'm honestly at a loss. 100s of pounds down with no outcome.
Look into small claims court(you don't need a lawyer if you are owed less than £10k). HTH.
Send a preaction letter, demand they respond within reasonable time (14 days), start adding interest to your losses, add an administrative rate for time spent communicating with them, then sum it up and start an online money claim via small claims court! If you want to make their life even harder, send a subject access request so they have to disclose all email and any communication relating to your matters are disclosed!!!
@@wannafreeze Or get your bank/credit card to do CHARGEBACK to get your money back!
@@mitchhills4747 how please?
Poor wages is NOT AN EXCUSE for poor work or a poor work ethic! The managers are also to blame here. Heads MUST roll for this and an undercover sent in every quarter!
Yes it is. Low wages should be repaid with low productivity.
I think an undercover should be sent into every Tory Xmas party in SW 1 this year!!
They don’t get paid enough to pat ur parcel down and have a quick chat with you lol
@@d4yl985 you are spot on there my friend. I saw a courier walk up to a neighbours front door during the summer with a parcel the size of a Grand piano and the stupid twat was not in waiting for it. I didn't blame her one bit when she chucked it over his back fence!!!
So what is a reasonable "excuse" for poor performance? Accidents or Death?
I sent three parcels out with Herpes two took five weeks to get to my customers and one never got there .Trying to speak to anyone was impossible.
Why don't you try a carrier pigeon the next time?? They won't get stuck in traffic and will drop it right down the chimney in a safely covered plastic bag.!!!
You can actually get a relatively stable communication going with Hermes if you use .. Support(dot)myhermes(dot)co(dot)uk.
From recent experience this is where all enquiries made by email go, but you are able to add comments onto enquiries, start new incidents and ask that they contact you back. This will also go through to your email address.
I sent an item as an Ebay seller WITHOUT a Hermes account at a local shop. I was still able to get a full refund after the item was "lost" for a month and later found by Hermes and also got a full postal refund.
Not sure if this is a very hidden service but It was possible to get an open line of communication with them here.
You can also call their UK number... and if you can get past the automated delivery number (16 numbers) entering stage you can get patched through to a human! Just try a few times because occasionally it only works if you pretend to be the seller and other times only if you pretend to be the reciever.
Hope this helps! :D
Scum company .FACT.
they are so crap. I sigh so loud when I see that a company has used them to dispatch an item. I think there needs to be some sort of law that forces e-retailers to provide at least 2 choices of couriers for customers to choose from.
Hermes and the like will soon step up their game then.
Great report, I tend to refer to Hermes as Herpes. Feel bad for their delivery drivers being underpaid and overworked
💯💯💯💯😂Herpes
Sounds like Hermes should be shut down. NO ONE should use them for shipping, period.
A BUNCH OF COWBOYS WILL NEVER USE THESE CLOWNS EVER AGAIN I HOPE THOUSANDS DONT A DISGRACE AND MANAGERS DID NOTHING ABOUT IT SACK THE LOT OF THEM!! GREAT THAT OVER 2,000 HAVE SEEN THIS EXPOSURE!! GREAT WORK!!
the bosses at Hermes said that they had a bright Idea, change the name of Hermes as it stinks, Guess what that failed too, so look out For Evi.
Hermes are the worst company to ever operate in UK.
Your action resulted in a name change to EVRI. Please do something again, because this company has not changed anything except the name. Still contact with evri is very difficult. When the package is lost, they do everything not to refund (the package was insured). When I somehow manage to contact an employee and not a digital agent, they send messages to wait 48 hours
Don’t blame the workers it’s the greedy senior management to blame.
Evri are still as bad.
workers are bad too, they love stealing.
The only delivery service I depend on is Amazon prime....
When I see these guys Hermes or Royal mail I seriously doubt I'll be receiving my parcel on time or sometimes at all
I have been stolen from today from an evri driver and they had the check to send me a photo of a blank piece of paper as proof of delivery! I checked with neighbours and they confirmed they hadn't got my parcels so they can't claim its with a neighbour, none of them have white walls!
ive been waiting 5 weeks for a next day delivery, still waiting, its been at their depot for 4 weeks and 5 days they are a disgrace
Same here and it is infuriating. Damn them for not allowing anyone to speak to them or for us to
collect from a depot!
You won't be getting that -
@@icumming8781 because it's missing mate, each bin of like 200 parcels has like atleast 4-5 missing sometimes 0 rarely, but it's only a small percentage that go missing, anything packaged in small little packets go missing easily, either by theft or because it's a tiny package, but most likely it would of been put in the wrong bin by mistake and only found after the drivers go out, but even then it will just be shipped tomorrow, theft is probably main reason, just use a big box, can't fit that in your pocket, i've never stolen anything or would do that, but im sure other people do.
Anytime I order something and they advise delivery is through hermes I cancel the order if possible. I will drive 1000 miles to collect something before I ever put my trust in hermes. They are an absolute waste of space.
Yes, there is an issue, because you lost my parcel! This is a negative impact on people that are running small businesses due to their unreliability. Hermes/Evri issue has been going on for a long time and there has been no change. They are still around and doing the same thing. Those comments at the end of this video are pointless, because large companies continue to use them as their courier services because are cheap. STOP using them and let them go out of business. It's appalling that they are still in service. There must be some type of regulation they're not meeting. Watching this video in 2023. The only change is that Hermes changed their name to Evri.
We need normal shops back
If you order stuff online and pay for next day and expect it to arrive the next day during the Xmas period, you are completely deluded and need to take your head out of the sand.
Regards to the couriers hurling packages around - the onus is on Hermes as a company for clearly mistreating the workers and having unrealistic expectations when they are getting out of the depot late and finishing work in the dark, having to take photos of packages at peoples doors and waiting for them to answer the door. It's an impossible job during these periods.
Understandable but when you pay for next day delivery and it takes a month don't you think that takes the biscuit? 🥴
I enjoy anyone who expects food for their pet llama on a next day delivery and then has a snowflake rant on the Hermes comments section!!!
@@HannaHexagon pretty sure that's a very rare occurance. After less than a week it would surely be the responsibility of the retailer to issue a refund or replacement. Hermes and other delivery firms are delivering millions of parcels every week so there are bound to be anomalies somewhere along the line, no?
Now called Evri. Never use them.
Thats the depot that recently lost a parcel of mine. Its not just there - its the fact that you can get ZERO customer service when things go wrong (not on the phone online etc - you're left). It's horrendous. Im actually avoiding retailers who use them now, Hermes is hands down the worst delivery company - nothing I can buy is that necessary that I need to use them.
Never ever give 100% at any job. They can replace u the next day be smart
Exactly how I pictured a Hermes depot, had stuff go missing and come damaged many times.
Still have a monitor, that says "out for delivery" almost a year later. Already had a replacement sent and they used dpd
I post a lot of parcels and generally use Royal Mail, but do occasionally use Hermes. I shall not again. You can't really blame the employees, they are being overworked, payed bugger all and have no protection.
There is no customer service for this company
Hermes is a company from hell.
Hermes is UK'S worst
... Not even a company
They seal parcels
A DHL courier nearly ran off with my package once. The local Royal Mail people where I live, often don't deliver and just dump stuff at the local sorting office.
As a customer it’s frustrating and extremely inconvenient, but for the employees it is cruel and inhumane and not dissimilar to modern day slavery. I’m more disgusted over the extremely low pay and the unreasonable time frames. Unbelievable. Having said that, having contempt for the wealthy is not good. It doesn’t help anyone and having a big house doesn’t mean they have a better life. Rather than being angry with the customer, do better at school yourself, and employers need to be fair, pay a fair wage and act lawfully. There are always other jobs out there - the country is crying out for carers but no one wants to do that!!!
HERMES NEEDS SHUT DOWN TOTAL JOKE
I’d pay good money to NOT have a parcel delivered by hermes. They threw my MacBook on our front porch.
Hermes is the worst!!!!! Next day takes 5 to 6 days to arrive, stolen parcles and damaged boxes ive had it all the last few months I now avoid buying from places that use hermes to deliver!
Don't blame the drivers they are only paid (very little) per completed delivery, nothing for the time to load up, nothing for fuel and pay their own insurance, nothing for having to use their own phone and nothing if a delivery isn't successful. It is up to the retailers to demand change, but they are mostly too happy enjoying the benefits of ripping off the delivery drivers too...
Nothing has changed as of 29/11/2022. Asking a question is deemed rude and they'll hang up, after calling in a withheld number so it's impossible to call them back or call them at all. Total farce of a company.
Everyone want to get cheaper and cheaper service so there we go.Soft parcels can be thrown with no problem and it's saving workers time.Problem is that people can't earn enough so that cheap service should be banned and bottom limit of charges should be set up.
The Hermes family - own this company - they are worth £94 billion- There are dozens of heirs to the Hermès fortune, but two cousins, Pierre-Alexis and Axel Dumas,rule at the top-
I don't th8nk hermes / evri have changed at all just had a parcel that has been confirmed as scanned into the Avonmouth depot go missing. My question is how? Surely they follow strict procedures to prevent this....
Never had any problems with Hermes. The regular driver lady is polite and friendly and my parcels have always turned up within the allocated time slot. Guess I’m lucky.
David Cameron the ex Conservative Prime Minister who ran away from Office said the people wanted flexible working hours and wages.
Dreadful company best avoided now called Evri
It's true, Hermes only scams the clients and lies blatantly to their faces about the reasons of failed deliveries
Worst company ever. They throw parcels across the depot, they don’t sort properly either
Bull💩 there not giving a living payments
Worst company ever. Absolute disgrace
OH goshhhh . I was waiting for delivery all day and all evening yesterday and tracking show driver attempted delivery which was a lie . now seeing this video made me a bit scare of my parcel.
Had a friend who was a sorter in his local depot. this was just before covid when he left and got a job elsewhere basically said they were decades behind in their systems i.e hand scanning everything so things got lost, was told to pack as quickly as possible onto a van and not care if items were damaged. Friend told me he had a minute until his shifted ended once and so started getting ready to finish and his boss shouted at him and called him lazy for standing about doing nothing! As for using them for either sending or recieving parcels at best they are "ok" had cards through my door before for collections despite them not even ringing the buzzer, most items that are meant to be say 2 day take up to 3 WEEKS to arrive, had a international parcel that showed as "incorrect tracking number", it was meant to be a 5 day delivery and took almost 3 MONTHS to arrive and CS just told me to "keep waiting"
if u see ur package getting to u via hermes u might aswell refund asap, absolute joke of a company
The Hermes lady in our area has been delivering empty parcels. She or who ever from Hermes has been taking content out and re-taping them. Sometimes the packages are opened and she nicely tucks the opened side under and takes her delivery picture. Thank god for ring doorbells where we can capture footage now. How is it that this sort of stealing from consumer is even allowed on an ongoing basis? The workers clearly feel confident that they won’t face any consequences and keep doing it again and again! We now refuse to purchase from any retailers who use Hermes as their delivery company.
That Lady gets 0.60 per delivered parcel. If she doesn't deliver a damaged or empty parcel she gets nothing but in fact she is losing money on fuel and wasted time. It is horrible that companies are allowed to operate like this and people are desperate enough to accept these working conditions.
The first time I ever had to deal with Evri, they cost the supplier over £100.00 in product because they "lost" the package (after i paid an extra £10 for mext day delivery) and then a month later the package just so happened to turn up after i had gotten the refund from the supplier. I unfortunately have a fragile package on its way (laptop replacement screen) that is being delivered by them in the next few days and wondering if i am either going to get it or get it broken especially after seeing this... Will update as soon as i get it.
Why do John Lewis still use this company, I have complained to JL so many times about packages not being delivered.
I agree, I won’t buy anything from John Lewis now, or any company that uses Evri. I’d rather go without something than deal with the stress of it.
There is absolutely nothing new here. Everyone already know Evri are not fit for purpose yet they still have the same execs and management in place. Seems the more useless you are, the higher position you hold in this company.... Unbelievable. I will not buy from anyone that uses these for delivery. I always like to get ny parcels in the same decade
Horrible service been over a month still waiting for delivery of my parcel
Incredible how they get away with it! Wow! I complain bitterly and return the parcel. When they ask I tell them the person left last night and parcel did not arrive until late next day. Got my money back but does not fix the problem!
This is what you get with low paid, un-unionised workers. Thank the free-market.
Hermes has lost over 160 pounds worth of separate packages of mine
Hermes are by far the worst courier in my experience.. disappointing though to hear the reporter excuse the behaviour of the delivery drivers & depot workers..
Used Hermes most of the time via Ebay since 2012. Never had any issue myself.
Evri is the worse company in the whole world
2023 and their customer service is getting worse and worse
Im a courier and the problem is in the warehouse.. not with the couriers
Yeah this is typical of Hermes, the drivers don’t care and more often than not we have out deliveries stolen when they are sent with Hermes.
Number of times we have had to get something sent with a reputable courier cause a company has decided to cut corners and use Hermes is silly.
Got things that were ordered in November still in the depot, allegedly that haven’t moved in weeks, probably under the Hermes drivers Christmas tree, or sold on eBay.
There was over 4000.worth of packages dumped off the side of a hill twice just recently in usa
i work for royal mail - its the best courier company in my opinion - decent pay compared to bullshit hermes now evri - i recommend everyone to use royal mail
so i bought a package from ebay germany hermes on july 14 2022 my lastest update on the tracker is on july 28 and to this day ( september 6 2022 ) i have no clue where my package is. is there still hope or should i ask for a refund or something. any tips to get this resolved im really afraid i just dumped 170 euros down the drain, i had no idea they would use hermes or even what hermes was...
I wouldn’t even trust Hermes/Evri to look after a Tamagotchi
had the parcel saying out for delivery for two weeks then it says delivered but I have 24/7 cctv no one came close now ebay says it was delivered so no refund even though seller says it wAS LOST wat a joke if it wasn't costing us all money and they just laght at you because the regs are so weak they getaway way with it
Just lost another laptop ordered because of Evri. I can't speak to anyone. Tracking not updated. Holly the bot keeps saying it doesn't recognise my correct tracking number on their horrendous phone system. Can't email them. Live chat is another bot that doesn't find out who stole your parcel. In limbo now. Staying in every day in case it turns up. Seller is worried because he now knows they only compensate up to £20, even though they were responsible for losing the laptop. So he's going to lose a few hundred quid. Next day delivery paid for as well, so should have got VIP service. Disgusting firm full of thieves. Mine has gone missing in the warehouse this time. Meant to make them more contactable with the name change. They've actually made it harder on the phone, as you can't use another order tracking trick anymore. I just wan't to speak to someone before that laptop is gone forever. Their system encourages their thieves. They know it's impossible for customers to contact Evri. The parcels are well gone and untraceable by the time an investigation would start. How are they allowed to operate like this?
Hermes compensates more if you actually pay for the insurance. All companies are in the same boat - you need to actually pay for the postage you want.
I sent a vintage Luxman amplifier by Hermes ( Evri ) I took time to pack it carefully and marked it as fragile, the buyer sent me a photo of it when it arrived and I could not believe the damage that was done to it, the faceplate of the amp is made of 16" inch thick aluminum and that was twisted out of shape, the internals were so damaged that it was beyond repair. I tried to contact the company but after many attempts, I was unable to speak to anyone, I have photos of before and after posting and proof of the packing materials I used, and I have now put my complaint in the hands of a legal company.
Ironnic that a Murdoch Puppet is complaining about the invisible hand of capitalism. What about the contractors and freelance people used by your paymaster, who get stiffed in the same way, if not worse?
Thats why i had half a dozen WOOD signs damaged this year, wood signs made out of scaffold boards so you can tell how hard they must throw them. Then i get repeated emails from Hermes saying my parcels are overweight and then try to extort more money from me. BASTARDS, Drivers don't turn up leaving me to do a 16mile round trip to my local pick up point
Stolen 3 of my paintings and you can't do anything about it
Now Evri are going after high volume couriers. Cutting rates from an average of £1 to 40p per parcel. Huge cuts. Buckle up Evri, these couriers are seeking serious legal advice.
This. Explains. Everything.
I've ordered an item via Amazon 3rd party who uses Hermies as their delivery company. I'm still waiting after several weeks.
I've been tempted to ask to join,as I love driving, but I wouldn't want to be treat as a slave.Even getting verbal abuse from the customers I would be delivering too.I work for a postal service, and the job's finished. I can't wait to escape. The management are bullies, there's far too many agency staff,and it's a really horrible, nasty place to be.
Hermes is now called "Evri" but I wouldn't be suprised if conditions are the same
Hermes is a horrible company. Even when they admit a mistake they don't take responsibility.
We have Hermes deliveries at work everyday. And the parcels are always soaking wet. Ripped. Damaged or all.
The reason the parcels are wet is because it has been pissing down all day and the courier has to open the door or boot of the car.
How stupid are you mate. Completely or just a little??
@@jonnobloggs1139for your information the delivery driver told me they sort a lot of their parcels outside Regardless of weather.
Sounds like you need to stop being offended by factual comments.
And you need to stop being offended by the cut of my jib 🤪🤪🤪
I worked at Hermes a couple years ago and I drove a Renault Clio they would make me fill the car with parcels to the point I had a small view directly in front me and I couldn’t see out any mirror or any other window I also have videos of this of people wanted to see it was horrific
Disgusting terrible service
Speaks volumes
I used Hermes for a year now and I never have any problems, the solution for this horrible act is to pay staff. The gentleman that deliver my parcel 📦 is gentle and polite
Worked for hermes as hgv driver,only survived for 2 weeks, they wanted me to work through my break by pushing me for time catch up....( put the tacho on break and do loading and uploading)
Subhuman scam racket
If people are noy happy with the pay they should leave, not treat peoples packages in this way. I've worked in worse conditions for less pay.
I've had issues with Hermes in the past, so I never use them and try to avoid companies that do.
For the love of all do another investigation with evri see if that have changed or still the same sh#te as usual
hermes driver kept taking photos saying we was not in because she was to lazy to walk up my driveway anyway I saw here in the village smallfield and walked up to her asking for my 8 month olds Xmas presents and she aimed for me with her car and hit me knocking me on to the side of her car the police is now investigating
Always wondered why the boxes are always damaged, recently my bubble wrap was not even in bag soon as I went to unroll it fell apart ...
hermes are soooo bad, my local guy chucks mine on wet ground to lazy
to walk down stairs