Customer Experience Expert Nancy Ortenburg discussing life, professional growth and the journey!

Creating Your Best You Series continues with Nancy Ortenburg discussing professional life and goals. How life can take turns and where you began is not often where you might end up. Be open to possibility!
Nancy Ortenburg BEd, CCXP
A seasoned Customer Experience leader with a passion for taking strategy to action, defining/refining organizational culture, and establishing meaningful metrics that drive decision-making.
CX Certified Professional, Award Winner, Inspiring Speaker, Master Trainer, Strategy, Labour Relations, Stakeholder Relations and Analytics. Love the Customer Experience trends happening today that put long overdue emphasis on the positive correlation between Employee Experience and Customer Experience.
At Thomson Reuters Nancy supports the Legal team (Global Large Law, Mid Law, Small Law, Canada, Europe, LatAm and AEM). Nancy works with the global CX team to make connections between data revelation and the strategic/organizational improvements needed to keep the NPS one of the highest in the field.
Dr Maryellen Stephens
Chiropractor, Nutritionist, HeartMath Certified Trainer/Coach/Mentor, NLP and
HeartSpeak practitioner, Author and Speaker
Dr Maryellen is a deeply dedicated and energetic chiropractor whose long-standing and highly regarded practice focuses on family, paediatric and pregnancy care. Known in her practice community as ‘the baby whisperer’, she has used her passion, experience and intuitive guidance to encourage families to grow naturally through chiropractic over the last twenty years. Facilitating change in others from the inside out, helping them to realise the intelligence within their own bodies, and of their unlimited potential is exciting!
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