Where can I find install instructions for the Reflex? Inside the box was a slip that indicated the need to remove some LCD tape and put some different tape down but I would realy like a video to help me make sure I do it right. I don't want to ruin my expensive printer!
Hi, for UltraCraft Reflex service videos you can check this link: store.heygears.com/pages/support For UltraCraft Reflex RS videos you can check these links: RS Unboxing: bit.ly/3NlyBXB RS Installation: bit.ly/3zMc9DP RS Heated & Pulsing Release Resin Tank Installation: bit.ly/3BEyuU9 RS Build Platform Leveling: bit.ly/3U6CS4F RS Update Via OTA: bit.ly/4dJ3EqQ RS Pulsing Release Module Installation: bit.ly/3ZWqrwd How to Get Resin Drainers: 👉 Blueprint Studio - Part Library (follow the 2nd screenshot) 1️⃣ RS Build Platform Side Drainer Installation: bit.ly/4eJd8E2 2️⃣ Build Platform Front Drainer: bit.ly/4eIvXHi If you need technical or customer support: 1. Submit feedback in Blueprint Studio How to submit: Click "Help&Feedback", first icon at the right of the navigation bar, and submit your description under the relevant category. 2. Contact us at customersupport@heygears.com If you want to consult on purchasing or shipping process, feel free to reach out to contact@heygears.com for help.
@@HeyGears Unfortunately those PRM install instructions are for the RS and I need them for the original Reflex. There is nothing I could find on the support page, so I emailed support and am just waiting for a response. Not sure why you have videos for the newer RS but not the older machine?
Hi, thank you for letting us know it is related to the PRM installation. There are two Reflex + PRM related guide videos accessible in the Blueprint software "Help Center" under "Reflex" and "Accessories". PRM Installation: bp.heygears.com/bp_knowledge_center/#/bp_knowledge_center/videoTeachingDetail?id=531&lang=en&liblang=en Pulsing Release Film Replacement: bp.heygears.com/bp_knowledge_center/#/bp_knowledge_center/videoTeachingDetail?id=533&lang=en&liblang=en
Hi, thank you for your question! By using the Pulsing Release Module with PAP10, peeling force can be reduced by up to 30% (depending on the model) and users can reduce the support contact point size down to just 0.15mm in the Blueprint software and still get successful prints, meaning surfaces should require less post processing for a smooth finish. Please note that the number of supports may increase as the contact point size is reduced - this is normal to maximize print success.
Where can I find install instructions for the Reflex? Inside the box was a slip that indicated the need to remove some LCD tape and put some different tape down but I would realy like a video to help me make sure I do it right. I don't want to ruin my expensive printer!
Hi, for UltraCraft Reflex service videos you can check this link: store.heygears.com/pages/support
For UltraCraft Reflex RS videos you can check these links:
RS Unboxing: bit.ly/3NlyBXB
RS Installation: bit.ly/3zMc9DP
RS Heated & Pulsing Release Resin Tank Installation: bit.ly/3BEyuU9
RS Build Platform Leveling: bit.ly/3U6CS4F
RS Update Via OTA: bit.ly/4dJ3EqQ
RS Pulsing Release Module Installation: bit.ly/3ZWqrwd
How to Get Resin Drainers:
👉 Blueprint Studio - Part Library (follow the 2nd screenshot)
1️⃣ RS Build Platform Side Drainer Installation: bit.ly/4eJd8E2
2️⃣ Build Platform Front Drainer: bit.ly/4eIvXHi
If you need technical or customer support:
1. Submit feedback in Blueprint Studio
How to submit:
Click "Help&Feedback", first icon at the right of the navigation bar, and submit your description under the relevant category.
2. Contact us at customersupport@heygears.com
If you want to consult on purchasing or shipping process, feel free to reach out to contact@heygears.com for help.
@@HeyGears Unfortunately those PRM install instructions are for the RS and I need them for the original Reflex. There is nothing I could find on the support page, so I emailed support and am just waiting for a response.
Not sure why you have videos for the newer RS but not the older machine?
Hi, thank you for letting us know it is related to the PRM installation. There are two Reflex + PRM related guide videos accessible in the Blueprint software "Help Center" under "Reflex" and "Accessories".
PRM Installation: bp.heygears.com/bp_knowledge_center/#/bp_knowledge_center/videoTeachingDetail?id=531&lang=en&liblang=en
Pulsing Release Film Replacement: bp.heygears.com/bp_knowledge_center/#/bp_knowledge_center/videoTeachingDetail?id=533&lang=en&liblang=en
Hi,
what does your experience/data say about improvements (less support, less peeling force) using the PAP10 Resin?
Hi, thank you for your question! By using the Pulsing Release Module with PAP10, peeling force can be reduced by up to 30% (depending on the model) and users can reduce the support contact point size down to just 0.15mm in the Blueprint software and still get successful prints, meaning surfaces should require less post processing for a smooth finish. Please note that the number of supports may increase as the contact point size is reduced - this is normal to maximize print success.
What's this material from 1:08?
This is our upcoming flexible resin, stay tuned for more details!
And where i can buy in UE? Im not from Germany :(
Hi, thank you for the question! For our latest regional purchasing and shipping info please email contact@heygears.com for more information.
AMAZING HIGH TECHNOLOGY OF HEYGEARS REFELX ❤
Auuuugh I need one! 🥲