As former call center rep i constantly had to choose between call metrics and quality customer service...Regarding peoples health. Not pretty. Needless to say they had one of the most engaging training programs. A talented trainer can really set the tone, such a shame the organization couldn't follow through. Thankyou for your advice
I'm excited to hear you say compassion! I had an interview for a management position with a previous employer. I was asked what trait was important for the job. When I said compassion, thru looked puzzled. I went on to elaborate. I was already a supervisor and served as an acting Technical Instructor. I did not get the job, but continued to be in the top 5% of teams in the site. The company end up closing that location do to performance.
I've been a technical trainer for over 20 years and one thing I have found is that engineers typically are not very good technical trainers. While they know the product or software inside and out, they don't know how to talk to "normal" people- and I say that with all the love in my heart. Regardless of the type of trainer you are, you must be able to relate the information to all levels of knowledge and learning styles. If you cannot "dumb down" information to teach someone, then you don't know the information.
I am greatful with the contents available on this page. I like the approach you are doing, And thank you for sharing your experience, Its really a best way to make it relatable and it did to me. As a trainer we tend to forget to develop ourselves as we are in notion of continous classes. I am ecstatic and excited to return to my job as I follow your videos. Thank you ❤
@@yourlearningcareer Like telling someone that they'll be transferred to a different department. As they had much bond with the current Team, it would be great to break the mood but what way should we do it.
@@christiandejuan8698 That sounds like more of a management question which isn't necessarily my area of expertise. As an employee, I'd want to be told in an honest way. I'd want to know why I was being transferred. And then if there are any benefits to this transfer, I'd want to know those. Is this a promotion? Better opportunity? More variety? More visibility? etc...
Don't start from scratch... There's a secret no one is telling you about your corporate training... 👉🏻 You don't have to write your content from scratch. 👉🏻 With our Soft Skills Library, we have you covered with instructor guides, PowerPoint slides, Unique Training Frameworks, Models, Latest Research, quizzes, activities, exercises and many more. 👉🏻 Did we mention they are fully customizable? It's easy to add, rearrange and rebrand all of our training content to suit your needs with lifetime access and one-time payment. 💥 Here’s Just A Quick Preview Of What You’ll Discover: ⚡ 20+ Full Corporate Training Courses, Exercises, and Activities Books ⚡ 5 Days coaching certification program ⚡ 5 days Train The Trainer certification program ⚡ 100+ Openers, Closers and Energizers ⚡ 100+ Tools, Assessments and Processes ⚡ Ready Editable Modern PowerPoint Presentations 🔥 Latest Research Work and many more… 🔥 Get the whole package & Save $2513. 👇🏻 Click below the link… zohaibbutt.com/customizable-training-material
Thanks for the video! I find myself creating a course on a set of skills I already know and practice. It's a big subject, I attended a 3 day course a few years ago, and that covered the fundamentals. Do you perhaps have any pointers for how to prepare? I feel like I'll definitely need notes in class to keep myself on track. So I'm making a trainers guide, but I fear I don't know how to do it well... So I worry about confusing future me, as well as the whole class.
Typically, I put my speaking notes into the notes section of PowerPoint. For practicing, if possible, I will go through the presentation in whatever room I’ll be delivering it and practice there. Otherwise I’ll practice out loud in my office.
Take a look at Langevin Learning and/or ATD (Association for Talent Development). Both have some good training/facilitation courses and certificate programs. Also, be sure to check out this video for more ideas/suggestions: th-cam.com/video/JAMencPRC94/w-d-xo.html
*Want to add more fun and interactivity to your training sessions? Check out my store for trainers here:* www.yourlearningcareer.com/shop/
Public speaking
Compassion
Listening
Enthusiasm
Story telling
Communication before & after class
Fantastic material!
As former call center rep i constantly had to choose between call metrics and quality customer service...Regarding peoples health. Not pretty. Needless to say they had one of the most engaging training programs. A talented trainer can really set the tone, such a shame the organization couldn't follow through. Thankyou for your advice
Thanks for watching!
I'm excited to hear you say compassion!
I had an interview for a management position with a previous employer. I was asked what trait was important for the job. When I said compassion, thru looked puzzled. I went on to elaborate. I was already a supervisor and served as an acting Technical Instructor.
I did not get the job, but continued to be in the top 5% of teams in the site.
The company end up closing that location do to performance.
No wonder! If they couldn't recognize the value of compassion in that role, I'd say that's a red flag! Thanks for sharing!
Thanks for making the approach to a training career so practical and relatable!
Thank you! Glad you like it!
I've been a technical trainer for over 20 years and one thing I have found is that engineers typically are not very good technical trainers. While they know the product or software inside and out, they don't know how to talk to "normal" people- and I say that with all the love in my heart. Regardless of the type of trainer you are, you must be able to relate the information to all levels of knowledge and learning styles. If you cannot "dumb down" information to teach someone, then you don't know the information.
Agreed! I love my SMEs but they ain't trainers! 😄
1.public speaking presentation skills
2.compassion/Empathy
3.listening
4.Enthusiasm for topic
5.storytelling
6.Communication
All the points mentioned are very important. I really liked thr example of story telling with the help of court cases. Thank you. Great inputs. 👍
Thank you!
Jeff, your videos are super helpful!! I have my interview next week!
Good luck!
Great Explanation about the Trainer Skills
I am greatful with the contents available on this page. I like the approach you are doing, And thank you for sharing your experience, Its really a best way to make it relatable and it did to me. As a trainer we tend to forget to develop ourselves as we are in notion of continous classes. I am ecstatic and excited to return to my job as I follow your videos. Thank you ❤
Thank you, Christian! I really appreciate your comments and I'm glad you are finding the videos helpful!
@@yourlearningcareer Do you have a content on how to deliver bad news? if not , Do you have any reccomended resources? Thanks in advance 💜
@@christiandejuan8698 What kind of bad news?
@@yourlearningcareer Like telling someone that they'll be transferred to a different department. As they had much bond with the current Team, it would be great to break the mood but what way should we do it.
@@christiandejuan8698 That sounds like more of a management question which isn't necessarily my area of expertise. As an employee, I'd want to be told in an honest way. I'd want to know why I was being transferred. And then if there are any benefits to this transfer, I'd want to know those. Is this a promotion? Better opportunity? More variety? More visibility? etc...
Watching this before I decide to shift gears and become a Finance Trainer. Thank you for this!
You are very welcome - good luck!
I need this and I have learned a lot. Thanks!
Thanks for watching, Mark!
Don't start from scratch...
There's a secret no one is telling you about your corporate training...
👉🏻 You don't have to write your content from scratch.
👉🏻 With our Soft Skills Library, we have you covered with instructor guides, PowerPoint slides, Unique Training Frameworks, Models, Latest Research, quizzes, activities, exercises and many more.
👉🏻 Did we mention they are fully customizable? It's easy to add, rearrange and rebrand all of our training content to suit your needs with lifetime access and one-time payment.
💥 Here’s Just A Quick Preview Of What You’ll Discover:
⚡ 20+ Full Corporate Training Courses, Exercises, and Activities Books
⚡ 5 Days coaching certification program
⚡ 5 days Train The Trainer certification program
⚡ 100+ Openers, Closers and Energizers
⚡ 100+ Tools, Assessments and Processes
⚡ Ready Editable Modern PowerPoint Presentations
🔥 Latest Research Work and many more…
🔥 Get the whole package & Save $2513.
👇🏻
Click below the link…
zohaibbutt.com/customizable-training-material
Informative video
Brilliant as always, Jeff. Great list, with clear examples and ideas.
Thanks alot!!
This was super helpful. Thanks for sharing!
Thanks for watching!
Thank you so much this is very good 👍
Great videos, thank you!!
Thank you!
Impressive
Thank you for sharing.. It is really helped a lot 👍
Glad it was helpful! Thanks for watching!😊
Thanks for your effort.. this video was really helpful..
Glad you found it helpful! Thanks for watching!
This is amazing! Very well explained and addressed.
Thank you!
i think content making and computer skills - especially powerpoint skills is vital now to the trainers of today
Definitely!
Thank you.
Thanks for the video! I find myself creating a course on a set of skills I already know and practice. It's a big subject, I attended a 3 day course a few years ago, and that covered the fundamentals.
Do you perhaps have any pointers for how to prepare? I feel like I'll definitely need notes in class to keep myself on track. So I'm making a trainers guide, but I fear I don't know how to do it well... So I worry about confusing future me, as well as the whole class.
Typically, I put my speaking notes into the notes section of PowerPoint. For practicing, if possible, I will go through the presentation in whatever room I’ll be delivering it and practice there. Otherwise I’ll practice out loud in my office.
I'm watching this and this is very helpful. I'll be a training assistant, and will be a trainer, but I don't have the skill number 1. 🥺
Don't worry - it'll come with practice!
Great video
Thanks!
Helpful content! 👍
Glad it was helpful!
Good list. I found that the hand movement was a distraction.
Skill number seven is to not use distracting hand movements which I am obviously still working on ! 😀😀😀
THANK YOU SO MUCH FOR THIS content ,❤
You are very welcome!
Nice content 😊
Thank you!
The 5 Must have skills for a corporate trainer are well received.
Thank you!
I wish to become a corporate trainer. Do you suggest any course ?? I've worked as an English teacher in a engineering college for 4 yrs...
Take a look at Langevin Learning and/or ATD (Association for Talent Development). Both have some good training/facilitation courses and certificate programs. Also, be sure to check out this video for more ideas/suggestions: th-cam.com/video/JAMencPRC94/w-d-xo.html
YYYAAAAAWWWWNNN
Thanks for taking the time to post that! Very insightful! 😄😄
Hi, if you make an actually story, I think it might just become bla bla bla noise?
Not if it is relevant to the topic and audience.