*Customer service is one of the pillars of any business out there. Products can be broken at anytime no matter what brand it is ! My hat is off for those business owners who stand behind their Products.*
First time buyer of a BX Kubota. I got a grass bagger which works great but a pain to connect. Had a huge failure with a PTO separation. Covered by Kubota insurance and Mason Tractor in N Ga has been super in replacing an off center PTO half. They have gone way past what they could have done. Really appreciate the support.
i got a nice piece of a equipment, and it had major issues. the dealer just sawped me a upgraded unit the next day. have a good dealer makes all the difference.
I think it’s awesome Courtney that you took time out of your life to make this video and help this guy through this difficult situation. You, of all people, thoroughly understand the true costs of a machine not working when using it for a business and I think your insight on this subject really sheds some light and perspective to the average home owner who may be looking to eventually transition to a business and how this could effect them when buying equipment. Buy your dealer is what I’ve always been told and this is just further confirmation of that. Thanks again and Happy belated Thanksgiving to you and your family/team up there!
I had a loader valve on my Kioti ck3510SE do this with the loader dropping about 2 ft in a 5 min span running. Brand new with only 2 hrs. I had 2 previous kubotas and 0 issues. Your right, no brand is immune. My 3 pt is jerky on my kioti which i HATE!! I should have never sold my L5030. The kioti dealer(tractor place in Knightdale NC) wasnt real sympathetic. At the same time Kubota ignored me when shopping a new tractor and made me really feel like crap. Kioti did spend more time with me. IDK after Covid I think all the big ones have lost touch with quality and customer service.
Great video!!! I went through three kubota dealerships before buying my lx2610 the dealer was the major selling point. I worked with the owner and he convinced me to move up from a B to LX at a $30 a month difference in price for a more capable tractor. The other two dealers could not be bothered to even help. I used Greenville saw in Greenville NY that’s 1 hr and 30 min away vs two dealers with In 30 minutes. They were bought buy townline and I still get great service!!! I could not be happier. The tractor is secondary the dealer is the number one deciding factor for me.
I just purchased a new M62. I am moving up from a BX25. I only have 4.5 hours on it so far. I have had ZERO issues with the BX. It is the little engine that could. I hope the M62 is just as reliable, but it does have many more features that could give trouble over time. Thanks for the levelheaded tips in dealing with troubles.
So I did buy Kubota, twice. Both were/are LX2610 tractors. I dont think they are actually "better" machines than tym/Branson or kioti, but I was mostly buying dealer support. In rural AK we have two local dealers, a John deere shop that is notorious for leaving people high and dry, and not great reputation as far as their shop goes, and a Kubota dealer with a "fair" rep and decent techs in the shop. The only place within 360 miles of me that sells kioti is a trailer/rv center, with no shop. So, I spent more money for name brand, but primarily because I felt it was the best dealer support in my area. One thing they also sold me was a "MARC"- maintain and repair contract. They're betting that ill have my tractor in their shop for less than the 2k it cost, and to me having that maintenance paid for, and a rental unit provided if it is in the shop was worth it. With using those tractors both for small scale contractor work and livestock feeding, the peace of mind knowing that for the next four years ill have *a* machine available to me no questions was worth the extra cost
I know the feeling. I purchased a 2022 1025R, new. At 30 hours the hood latch broke. I use the, garaged, tractor lightly. I took the hood back to the local Florida John Deere dealership and they explained they needed to see the ENTIRE tractor to cover (under warranty). I trailered whole tractor to the dealer and they told me they could not be sure it was a manufacture defect and told me I would have to pay the whole cost minus a 5 % discount. I told them no. I was going on vacation in Indiana that same day and decided to take the hood with me to a John Deere dealer there. (My family has dealt with the dealership before and loved their service experience). Anyway, I walked in with only the 1025R hood, in hand and was there less than 10 minutes before the parts manager saw it was clearly a defect in the manufacture process and handed me a new hood at no cost.
One thing that sold me on the dealer I bought from was that I walked in I've time when the sales guy was talking to a guy who had a problem. Sure, there was some stuff that wasn't going well, but the dealer was polite and going into detail with what could or would happen.
My takeaway from the story you shared is the value of a good relationship with a competent dealer who will fight for you. The dealer network for the non Deere/Kubota is usually not as well established in most areas unfortunately (even if they are building equally quality equipment). Thanks.
Once again Courtney you nailed it. You gave great advise and the only two things I will reiterate is everything is made by humans and as such not perfect ,no matter the brand, AND going ballistic on the dealer you may think will make you feel better but it won't help your situation and will probably cause more road blocks. The people at the dealership didn't build the tractor, truck, or whatever and probably get beat up a lot from customers. You might surprise yourself at how good you feel to treat those people nicely and conversely how bad you may feel if you go off on them only to realize later you took your frustration out on the wrong folks with a rant. Even if the dealer caused an issue going off on them solves nothing. Sometimes it's beneficial to reflect on how imperfect we ourselves are. Have a great day Courtney!
I know the feeling, I recently purchased a used JD 2025 TLB still under factory warranty 50 hours. From the beginning the front axle seals were leaking badly along with the rear axle seal, backhoe main valve leaks, and various hose leaks. Took it in for service and it sat in their yard for weeks until I showed up on a surprise visit, at which time they finally started working on it. Got it back, and it still has the rear axle leak after the repair and now add a check engine triangle to the mix. Went In the shop again early this week and waiting for a resolution on the issues. Start friendly but firm. Pay them a personal visit to keep them on task. If it’s not fixed this time, time to start ramping up the pressure and contact the JD mother ship see if that helps. Good advice is to keep the nastiness down and ride it out, although I’ve been temped to just sell it and get another one. I wish us both luck!
It sounds like the Kubota's hydraulic pump has issue, it will be covered under warranty, Kubota is a little tricky when putting in a warranty claim it has to be worded just right to get approved. maybe try a different dealer if they are not getting any cooperation. I have driven 3 hours to pick up a Kubota for warranty issues and then dropped it back after it was fixed, all covered by Kubota.
#1 reason why I switched to kioti from deere , dealer support and warranty is so much better. let alone ive had less issues with my kioti then my friends had with his deere.
A good local dealer can be priceless! I work for a trucking company, we’ll spend $240k for a new truck and have a lot of bugs and parts failure. The dealer will normally do everything in their power to get us back on the road but, sometimes things go wrong that’s out of their control.
My brand new M7060 had a mis adjusted shifter. I got stuck in an intersection stuck in Park. I had to figure out what was going on, crawl under and adjust the linkage in the street. I was impressed. I work with many companies as I have several different brands of equipment. I have had issues with all of them for customer service. They have no help, or bad help. Its easy to get frustrated. I bought a new BX and it took many weeks to actually get it.
Your point about being graceful cannot be overstated. Public facing employees deal with it all. I can tell you, when people are just basic nice they'll do whatever they can to help you. Being mad at a company is no excuse to be rude to the bottom of the rung workers youre going to be dealing with day to day. We're all out here doing what we can. Its tough out here these days
I do admire Kubota’s ruggedness and reliability, but stuff happens. Machines and parts get built on Friday afternoons. The only remedy is constant maintenance and inspection and cleaning of the equipment. You just have to catch stuff before it happens at an inconvenient time, and prevent as much as you can.
I wonder what percentage of new equipment from each tractor manufacturer has mechanical issues that cannot be resolved on the first attempt at repair. That would be a good indicator of technical knowledge that may be lacking in the customer support for each manufacturer. Kubota and John Deere may learn the hard way that each dissatisfied customer results in at least some loss of future sales. A happy customer usually results in spreading good words about your product, when asked, but that is typically the extent of it. An unhappy customer, who cannot get proper resolution to equipment problems, will make it a point to do as much damage as possible to that company’s future sales. Studies have been done on the impact of both scenarios to longterm company viability. I don’t remember the exact ratio, but one dissatisfied customer can completely wipe out the good will created in the market by something like two hundred satisfied customers.
It's been my experience that when a part that should be available but isn't It's usually because of a manufacturing defect that is causing a high rate of replacement.
Good job at the answer. Have a good dealer and close to you are mainly the thing. It's the reason I went Kubota. I had problems to but I got lucky with my dealer.
Even if you have a phone call, you can follow-up with who you spoke with in an email to document it. If they don't respond or refute your statements then it's hard for them to argue against it later when they had the opportunity to correct the record.
I bought a new kioti rx7420 cab with a frontend loader on and it has 98 hours on It haven't had any problems yet,love this tractor,have of any problems with this tractor yet
Very true. I purchased a 2019 Kubota in excellent condition, and I went out to find axle fluid all over the inner wheel. The Kubota dealer is 3 weeks out on service, and will have it there about a week for service. So on a 38k tractor I just purchased, I'm without it for at least a month. The good news is, it's most likely covered by warranty, but I have to pay a tow company $130 each way, to get it there and back. I'd consider doing it myself, but I don't have a heated space it will fit in due to the cab, and it's in the mid 20's here, so I don't want to take on a 1/2 day job out in a unheated pole building if I don't have to.
I just bought a new Kubota. I have a LS xg3025 with backhoe . It has 200 hrs and i have replaced one item, a $1.00 spring on backhoe saftey lever. It paid for itself already, GREAT tractor. I bought the Kubota because i couldn't find the LS i wanted. Kubota gear drive about same price as LS.
I agree that the stupid government policies, and policies of some companies, during covid were hugely harmful to almost all aspects of American life and industry. It will take us decades to recover from the unprecedented stupidity during 2020 and 2021.
I give a dealer several chances to fix something. After that I want a new whatever it might be. I refuse to make payments on something that doesn’t work.
A few years ago I had a new 100 hp John Deere, had it into the dealer shop or them in the field 6 times before it had 100 hrs on it, Dealer finally replaced the tractor with another tractor, the exact same tractor, never had a single problem with the replacement tractor!
If the customer is having continual unresolved issues with the same thing on the tractor, maybe he could check into whether the lemon law applies to the tractor in his area. I personally don’t look at the name on the side of my equipment, I buy for functionality and affordability. Like you said, they all have issues sometimes. Sometimes though, they can’t get an issue resolved, sometimes it requires a bigger resolution like a total replacement. I also believe that the manufacturer should be held accountable for defective equipment. I agree that being nice is the best course of action, it’s generally not the dealer’s fault.
Local Kubota dealer was $14,k more than Mahindra 36 HP with loader, cab & back blade. 9 years in and I have no regrets. The 3616 has had it's guts worked out of it and has been a beast.
I frequently question the shift from mechanical to hydraulic loader leveling. It's almost like designers wanted to increase (1) the complexity, (2) propensity of problems, and (3) cost. Then again, maybe I'm just too "old school." Hell, our loader didn't have self-leveling.
I have to agree. Some dealers are just trash. I always start of very nice and understand of them, but some of them just don't want to support you. They want to sell you a new one and then they could care less as soon as it rolls out the gates.
You're right. Everything Mechanical can and will break down. We all expect new machinery to not immediately have any of these faults, and I think certain brands are less likely to have these problems. It's very lousy luck to have a problem like this happen to you, but we have to play the hand we're dealt.
As someone who always finds the defects (the weakest link) in machines I know that something is going to break. Do I abuse stuff…NO but working equipment for their intended use. That said, I had the turnbuckle break on my 5 hr John Deere 3 series. Did I have downtime waiting for replacement…1 day on the 3 point. Stuff breaks, you wish this guy the best and like you said, hope he can power through. I’m sure this is a one of and the dealer might never see it again. Grace is something people expect but are too often stingy at giving.
I bought a kubota because close to me was kubota and Deere…every time I’ve been to the dealership with the tractor it’s been a nightmare and I’m going over the machine after them to doublecheck. I’ll be doing services on it going forward. Not saying I won’t use their parts counter, but definitely won’t be going to their shop. Felt like once they had that signed contract I wasn’t important to them any more.
I"m dealing with a similar situation with JD on a brand new $5k rotary cutter. I'm pouring on the sugar for now. But, trust me, if it's not resolved - short of a fist fight, its probably time more folks held the big brands accountable. Start dragging service managers and branch managers into small claims courts.
I think the reason a lot of us buy well known name brands is that they do have dealers all over the place, and you do feel like you've got a place to take your machine if something catastrophic happens. If the dealer fails to deliver; wow, that's a bummer. The reason we tend to stay away from the off or less well known brands is because of lack of dealer support in our local area. Nobody wants a tractor that breaks and then you discover the nearest parts are hundreds of miles away. So, it's not so much brand loyalty or blind loyalty as it is dealership placement and where you can get help if the problem is too big for a regular shade tree guy to fix.
This type of thing is happening in a lot of other industries as well, poor quality parts and the inability to solve the problem since said parts are garbage.
Anything mass produced if bound to have issues, customer support is key in this day and age. Part quality/availability and customer support has suffered since 2020 with just about every manufacture out there….not just tractors. Unfortunately it’s a crap shoot no matter what you buy now days…. Many people I know are going old school and buying stuff older than 10 years or so…..spending the big dollars for new garbage just doesn’t make sense …
This falls under the heading S happens. I’ve been in sales as a rep for many years. Every manufacturer that I represent has to support my personal brand of customer service. it might cost the manufacturer all its profits on that transaction, to recover the trust of dealer and the customer, but worth every penny. I understand that he has engaged the local representative, he might want to go up the chain a link or two, it’s difficult for some people to understand there abilities.
💯 especially the parts availability since the scam. 😁😔 That problem should be a quick and easy dealer fix. I see alot where consumers can find the problem faster than dealers and manufacturers. So it leads me to think it's another money grab. You can think your way through that one. My Gosh cuz. That's an awesome plow set up on that mini truck. Looking fwd to that in action video.
I bought a lightly used 2014 MX that had 90 hours on it three years ago….I decided best to do a full service well ahead of hour schedule due to age even though the seller had just swapped engine oil and filters. I removed hydro filter, which was original and had t been changed and found large amounts of metal. It was obvious from milling of parts and reported to be expected in first filter swap. I’m wondering if some of those have blocked something in his system. Also curious if they have a hydro flush system to clean debris. Just thinking out loud.
So I have purchased many new pieces of equipment in the last couple years. And every time something breaks they try to get out of the warranty. And when voic my displeasure at how it handled I get told this is just how it is now. I’m sorry I’m not buying vehicles, tractors or what ever so it can be in the shop more than I use it. Sorry there is no incentive at least for me to buy anything new these days and the warranty of so many things seems to be more of a liability than an asset.
The largest problem appears to be the dealer. As this is all warranty work, another dealer with a competent service department may be a better solution. I would look for a dealer that services the ag and / or the construction industry.
So…… true. Just talked to a friend of mine who spent $5k on an AMG seal beam replacement. Most of it was labour disassembling and reassembling the cars front end to get to the headlight. This from a German Sports Car manufacturer.
It doesn't matter what brand it is if there man made things can break . Quality control is the key for producing a good product. Unfortunately in today's world I think we're kind of losing out. But everything is so complicated with everything on these tractors today.
I work in the trucking industry. There is a lot of parts that still in short supply. I’ve had trucks down for months because of availability of parts. It seems to be the norm these days. 😞
All your video’s are so informative and have brought things to my attention as well as other folks attention I am sure that we didn’t even realize could be a problem until it was to late. Thanks for that. One question I have concerns tire ballast. Is there some sort of formula I can use to figure out how many gallons of rim guard I would need for my tractor and can I purchase it to put in myself?
Turn in it in under the “lemon” law.., and get a 40 series tractor. The 6060 series is a new model, “stuff” is gone have to get ironed out, the customer don’t need to be the R & D for Kubota…
Kind of a sad situation for sure. I did like your idea to document everything and have told my folks for years that the "E" in email stands for "evidence" not electronic. Hope things work out for this guy.
It sounds like one problem after another on a brand new tractor. When any product starts off bad, especially something really expensive, in the long run you'll regret keeping it. I think the right thing to do is replace the tractor and then it becomes the dealer and or the manufacturers problem instead of the customers. It's doing the right thing and taking responsibility when you sell someone a lemon.
All mechanical stuff breaks down at some point. When you purchase a “better known” brand, to me the bigger risk is customer service and/or how the dealer responds rather than brand reputation. In general, Japanese machinery products continue to be markedly better quality than most.
Hi just wanted to know why you never talk about yanmar I have one and love it . I have cleared 5 acres of land with it .I have great customer service, they have come out to my property to fix it ,for no charge. It is 3 years old 298 hours. So why don't to talk about them?
Correct. Things can happen to anything manmade! Where it matters most, is how a Company handles the situation and how you are treated. Kioti is one Company who will not treat you well. First hand experience. They are the worst in terms customer relations I have ever dealt with.
I had a new Toyota truck and the transmission went out within a month. The engine blew up within three months. The rear axle broke in the first year. Bought new to not have to fix stuff...
Hey try to get a massey 4707 or in that series. I think they are some of the best money can buy as far as what your getting for the money but they just don't get the publicity
If quality control was held to higher standards as it was 30-40 years ago , the problems wouldn't be showing up. It's terrible when someone pays for a new tractor and it doesn't have 50 hrs on it and starts having problems. Now I can understand a new model year machine that's still has growing pains from re-tooling and manufacturing new designs, but if it's a basic model of the same thing, theres just no excuses.
Well Most shops now don't have mechanics they are RE&RE guys!! The tractor I had, (sold the house ) came with cross threaded bolts for holding the lower bracket for the front end loader. I solved it with tightening the frame to the tractor then to see what shims were necessary for holding this together. But that as too much for the RE&RE guy/s to think of !!! My truck well , the one injector which needed to have the cab raised was the one which was uumm ( ???? up!!) So that was another $1,100.00 more added to the original bill.. So much for Factory trained RE& RE gu ys yaaa??? OH yes they did not do the injector check on it as I HAD REQUESTED as they told me after that they should all be done, at the same time. But they didn't do as I wanted / as I wanted to prevent another $1,100.00 bill again. So yes they qualify for RE&RE Boys.
Just amazes me how much being brand loyal can blind people. Kubota and JD makes good stuff and crap just like all the brands. I recently went with a BadBoy because of the incredible value and capabilities. The pure venom hardcore people throw your way is fascinating….you do you. Sure the orange paint cost me a bit more than Branson. However, my local supportive dealer made the difference in my buy decision. Before this, had multiple kubota products. Good and bad….long term, could I have a problem 10 years from now or be unsupported. Maybe……Courtney has correctly pointed out before how even the big brands leave some products unsupported. Do the research and do what’s right for you. Ignore those that scream everything is about one brand. There is a ton to consider when selecting a machine that fits your needs and budget.
There is a reason why most rentals places are Kubota these are complex machines any manufacturer can have some problems but you can lower the odds with orange and green plus resale value
Had a pair of Red wing boots, they fell apart during second work season. I drive truck for construction. That was in 2018 and have not bought one since. now I just get the cheap crap, EVERY thing now is disposable.
We have a 1974 Ford Tractor purchased brand new and have taken care of it since purchased, no fancy electronics, no advance fuel injection, exhaust, hydraulics systems etc and you can work on it without an advanced degree in diesels, electronics or hydraulics just good old fashioned American basic engineering and mechanical skills and that tractor has paid for itself 10x over and we are still running it today for basic needs in our sand & topsoil operations lol. I think the more manufacturers try to improve or develop more technology advanced machines the more issues and problems they create not only for themselves but also for their customers, can’t put all the blame on manufacturers when you incompetent, ideologically driven power hungry politicians creating policy decisions and demands on manufacturers who know absolutely nothing about the industry period let alone all those who not only use machines to earn a living but also the average consumer who uses the machines to make their lifestyle more efficient and enjoyable.
I dunno if it will help or not but I bought a brand new John Deere it’s spent just as much time in the shop as it has in my possession. Between loader valve replacement and 3 point hitch valve replacement and it’s still not exactly right. I guess pay for insurance run her till she blows and catches fire claim insurance buy something else. I dunno Courtney right there is no answer and dealer support not really there. Sorry to the new kubota owner hope it works out for the best!
Perhaps you wouldn’t agree, but I personally have had more customer service problems in the last 5 years than ever in my 65 years. I have found with the advent of social media that putting names of dealers with repeatedly bad reviews from good people out there is one of the best ways to get their attention and bring about change. Bad service should not be just an accepted norm. Something needs to change, and if loss of customer base is the only thing that can bring about change, then so be it. Just my honest…..fed up opinion.
I have been less than impressed with my Kubita 2502, which u just purchased a few months ago. I am new to tractor ownership, but some is just me. The dealer has been of no help
This is not a Kubota problem, things do go wrong on everything, the problem here is the dealership. It must be very frustrating for Kubota to have to sell into a market with incompetent dealers. The tractor should be picked up and fixed at no cost to the customer. To me the customer should have the whole machine replaced because contamination has affected it. I've no idea if this happens in America but it would in other countries.
I bought a Kubota tractor a few years back. The dealer was amazing, but they are at the mercy of KUBOTA, when it comes to warranty work. The tractor was flawless in the beginning, but started having trouble with the for peddle mechanics. KUBOTA wanted rods and pens replaced in the beginning and eventually they replaced the valve accurator. I bought a bh77 backhoe later and they had to replace the whole control block, due to leaks. I had to call Kubota USA corporate to get it done, as the dealer was just told to wait for their decision. I'm done with Kubota, not because of the dealer, but rather KUBOTA and their slow response to warranty claims.
Ford/New Holland or JD. If you buy anything else you're throwing money away. My Ford 5000 has seen my neighbor go through 5 brand new Kubotas. Their hydrologic pumps are total garbage. Have to buy an aftermarket pump the second you buy the tractor. The brand actually matters a lot. I've never heard of a New Holland/Ford or JD breaking after two days and I'm a fourth generation farmer. I have to call bs on that.
So the injector test came back and there is metal that is visible to the naked eye in the injectors, all four failed. kubota is still saying it is my fault for fuel contamination. Yet there is no metal in fuel tank or either fuel filter. it has to be coming from the high pressure pump as kubota has had this issue happen before, but they insist its my fault for adding Howes .
Like everything and anything, it's a mechanical thing made by humans. I'm sure even Honda has a bugaboo once in a while. I've only had a loader stick weld break on my loader stick. My tractor dealer came out, picked up my tractor and took it to the shop, tig'd the weld and made it stronger. It was back to me the next day.
With all the metal in the hydraulic system I believe it is the same oil as the complete drive train, the tractor is now junk and can never be relied on. Imagine metal coating all the systems in the tractor. Don't know if it's a hydro tranny or not but it's already ruined the hydro pump and motor , they are extremely precision parts, get rid of the tractor as soon as it's fixed.
*Customer service is one of the pillars of any business out there. Products can be broken at anytime no matter what brand it is ! My hat is off for those business owners who stand behind their Products.*
First time buyer of a BX Kubota. I got a grass bagger which works great but a pain to connect. Had a huge failure with a PTO separation. Covered by Kubota insurance and Mason Tractor in N Ga has been super in replacing an off center PTO half. They have gone way past what they could have done. Really appreciate the support.
i got a nice piece of a equipment, and it had major issues. the dealer just sawped me a upgraded unit the next day. have a good dealer makes all the difference.
I think it’s awesome Courtney that you took time out of your life to make this video and help this guy through this difficult situation. You, of all people, thoroughly understand the true costs of a machine not working when using it for a business and I think your insight on this subject really sheds some light and perspective to the average home owner who may be looking to eventually transition to a business and how this could effect them when buying equipment. Buy your dealer is what I’ve always been told and this is just further confirmation of that. Thanks again and Happy belated Thanksgiving to you and your family/team up there!
As someone who works service in a different industry I can tell you I go a lot further for the nice customers than I ever will for the mean ones.
True, the older Mechanix are gone takes a lot to train the new ones and get them to stay, and the mentality is not the same anymore
I had a loader valve on my Kioti ck3510SE do this with the loader dropping about 2 ft in a 5 min span running. Brand new with only 2 hrs. I had 2 previous kubotas and 0 issues. Your right, no brand is immune. My 3 pt is jerky on my kioti which i HATE!! I should have never sold my L5030. The kioti dealer(tractor place in Knightdale NC) wasnt real sympathetic. At the same time Kubota ignored me when shopping a new tractor and made me really feel like crap. Kioti did spend more time with me. IDK after Covid I think all the big ones have lost touch with quality and customer service.
Great video!!! I went through three kubota dealerships before buying my lx2610 the dealer was the major selling point. I worked with the owner and he convinced me to move up from a B to LX at a $30 a month difference in price for a more capable tractor. The other two dealers could not be bothered to even help. I used Greenville saw in Greenville NY that’s 1 hr and 30 min away vs two dealers with In 30 minutes. They were bought buy townline and I still get great service!!! I could not be happier. The tractor is secondary the dealer is the number one deciding factor for me.
Stuff not working as advertised is one thing, dealers or sellers not making it right is where I end the loyalty
I just purchased a new M62. I am moving up from a BX25. I only have 4.5 hours on it so far. I have had ZERO issues with the BX. It is the little engine that could. I hope the M62 is just as reliable, but it does have many more features that could give trouble over time. Thanks for the levelheaded tips in dealing with troubles.
So I did buy Kubota, twice. Both were/are LX2610 tractors. I dont think they are actually "better" machines than tym/Branson or kioti, but I was mostly buying dealer support.
In rural AK we have two local dealers, a John deere shop that is notorious for leaving people high and dry, and not great reputation as far as their shop goes, and a Kubota dealer with a "fair" rep and decent techs in the shop.
The only place within 360 miles of me that sells kioti is a trailer/rv center, with no shop.
So, I spent more money for name brand, but primarily because I felt it was the best dealer support in my area.
One thing they also sold me was a "MARC"- maintain and repair contract. They're betting that ill have my tractor in their shop for less than the 2k it cost, and to me having that maintenance paid for, and a rental unit provided if it is in the shop was worth it. With using those tractors both for small scale contractor work and livestock feeding, the peace of mind knowing that for the next four years ill have *a* machine available to me no questions was worth the extra cost
So what did you buy? And do you like it?
I know the feeling. I purchased a 2022 1025R, new. At 30 hours the hood latch broke. I use the, garaged, tractor lightly. I took the hood back to the local Florida John Deere dealership and they explained they needed to see the ENTIRE tractor to cover (under warranty). I trailered whole tractor to the dealer and they told me they could not be sure it was a manufacture defect and told me I would have to pay the whole cost minus a 5 % discount. I told them no. I was going on vacation in Indiana that same day and decided to take the hood with me to a John Deere dealer there. (My family has dealt with the dealership before and loved their service experience). Anyway, I walked in with only the 1025R hood, in hand and was there less than 10 minutes before the parts manager saw it was clearly a defect in the manufacture process and handed me a new hood at no cost.
Hear slot of bad about the big j d dealer here in Florida
They had a whole freaking hood in stock 😧😧🤔
@@Orefamilylawncare A great dealer would take it right off a new one..
Minus the little chrome arrow piece on the front. They peeled the old one off for me and put it on the new hood. Thank you, Indiana JD Dealer.
One thing that sold me on the dealer I bought from was that I walked in I've time when the sales guy was talking to a guy who had a problem.
Sure, there was some stuff that wasn't going well, but the dealer was polite and going into detail with what could or would happen.
Problems happen with all machines. Having a massive dealer network seems like a smart choice.
My takeaway from the story you shared is the value of a good relationship with a competent dealer who will fight for you. The dealer network for the non Deere/Kubota is usually not as well established in most areas unfortunately (even if they are building equally quality equipment). Thanks.
So Wise , Thank You .A Wise person does there due dilegence . I agree Every thing Breaks . The Right dealer is Priceless
Once again Courtney you nailed it. You gave great advise and the only two things I will reiterate is everything is made by humans and as such not perfect ,no matter the brand, AND going ballistic on the dealer you may think will make you feel better but it won't help your situation and will probably cause more road blocks. The people at the dealership didn't build the tractor, truck, or whatever and probably get beat up a lot from customers. You might surprise yourself at how good you feel to treat those people nicely and conversely how bad you may feel if you go off on them only to realize later you took your frustration out on the wrong folks with a rant. Even if the dealer caused an issue going off on them solves nothing. Sometimes it's beneficial to reflect on how imperfect we ourselves are. Have a great day Courtney!
I know the feeling, I recently purchased a used JD 2025 TLB still under factory warranty 50 hours.
From the beginning the front axle seals were leaking badly along with the rear axle seal, backhoe main valve leaks, and various hose leaks. Took it in for service and it sat in their yard for weeks until I showed up on a surprise visit, at which time they finally started working on it. Got it back, and it still has the rear axle leak after the repair and now add a check engine triangle to the mix. Went In the shop again early this week and waiting for a resolution on the issues. Start friendly but firm. Pay them a personal visit to keep them on task. If it’s not fixed this time, time to start ramping up the pressure and contact the JD mother ship see if that helps.
Good advice is to keep the nastiness down and ride it out, although I’ve been temped to just sell it and get another one.
I wish us both luck!
It sounds like the Kubota's hydraulic pump has issue, it will be covered under warranty, Kubota is a little tricky when putting in a warranty claim it has to be worded just right to get approved. maybe try a different dealer if they are not getting any cooperation. I have driven 3 hours to pick up a Kubota for warranty issues and then dropped it back after it was fixed, all covered by Kubota.
Judging by what's been coming off assembly lines lately I'll stick with my trusty 2007 b7800. Performed flawlessly so far.🤞!
Yup, flu era products will be known as the worst quality control era.
I bought a John Deere and my wife left me! It does not get any better than that!
Good by Deere🦌
sounds like a country song.
The Brad Paisley song "I'm Gonna Miss Her" comes to mind.@@timnord2153
#1 reason why I switched to kioti from deere , dealer support and warranty is so much better. let alone ive had less issues with my kioti then my friends had with his deere.
Spot on about parts availability I will be looking at kioti and other brands next time I buy . Thanks for the content!
A good local dealer can be priceless! I work for a trucking company, we’ll spend $240k for a new truck and have a lot of bugs and parts failure. The dealer will normally do everything in their power to get us back on the road but, sometimes things go wrong that’s out of their control.
@@tiredofit9112 I agree completely
My brand new M7060 had a mis adjusted shifter. I got stuck in an intersection stuck in Park. I had to figure out what was going on, crawl under and adjust the linkage in the street. I was impressed. I work with many companies as I have several different brands of equipment. I have had issues with all of them for customer service. They have no help, or bad help. Its easy to get frustrated. I bought a new BX and it took many weeks to actually get it.
As a retired knuckle buster there's a saying don't buy anything that has a Monday or Friday build date.
Breakdowns happen. Dealers are there to understand, empathize, then fix the issue.
Your point about being graceful cannot be overstated. Public facing employees deal with it all. I can tell you, when people are just basic nice they'll do whatever they can to help you.
Being mad at a company is no excuse to be rude to the bottom of the rung workers youre going to be dealing with day to day. We're all out here doing what we can. Its tough out here these days
I do admire Kubota’s ruggedness and reliability, but stuff happens. Machines and parts get built on Friday afternoons.
The only remedy is constant maintenance and inspection and cleaning of the equipment. You just have to catch stuff before it happens at an inconvenient time, and prevent as much as you can.
I wonder what percentage of new equipment from each tractor manufacturer has mechanical issues that cannot be resolved on the first attempt at repair. That would be a good indicator of technical knowledge that may be lacking in the customer support for each manufacturer.
Kubota and John Deere may learn the hard way that each dissatisfied customer results in at least some loss of future sales. A happy customer usually results in spreading good words about your product, when asked, but that is typically the extent of it. An unhappy customer, who cannot get proper resolution to equipment problems, will make it a point to do as much damage as possible to that company’s future sales. Studies have been done on the impact of both scenarios to longterm company viability. I don’t remember the exact ratio, but one dissatisfied customer can completely wipe out the good will created in the market by something like two hundred satisfied customers.
It's been my experience that when a part that should be available but isn't It's usually because of a manufacturing defect that is causing a high rate of replacement.
Good job at the answer. Have a good dealer and close to you are mainly the thing. It's the reason I went Kubota. I had problems to but I got lucky with my dealer.
Even if you have a phone call, you can follow-up with who you spoke with in an email to document it. If they don't respond or refute your statements then it's hard for them to argue against it later when they had the opportunity to correct the record.
I bought a new kioti rx7420 cab with a frontend loader on and it has 98 hours on It haven't had any problems yet,love this tractor,have of any problems with this tractor yet
Very true. I purchased a 2019 Kubota in excellent condition, and I went out to find axle fluid all over the inner wheel. The Kubota dealer is 3 weeks out on service, and will have it there about a week for service. So on a 38k tractor I just purchased, I'm without it for at least a month. The good news is, it's most likely covered by warranty, but I have to pay a tow company $130 each way, to get it there and back. I'd consider doing it myself, but I don't have a heated space it will fit in due to the cab, and it's in the mid 20's here, so I don't want to take on a 1/2 day job out in a unheated pole building if I don't have to.
I just bought a new Kubota. I have a LS xg3025 with backhoe . It has 200 hrs and i have replaced one item, a $1.00 spring on backhoe saftey lever. It paid for itself already, GREAT tractor. I bought the Kubota because i couldn't find the LS i wanted. Kubota gear drive about same price as LS.
These sit down videos are great have really enjoyed them.
I agree that the stupid government policies, and policies of some companies, during covid were hugely harmful to almost all aspects of American life and industry. It will take us decades to recover from the unprecedented stupidity during 2020 and 2021.
I give a dealer several chances to fix something. After that I want a new whatever it might be. I refuse to make payments on something that doesn’t work.
A few years ago I had a new 100 hp John Deere, had it into the dealer shop or them in the field 6 times before it had 100 hrs on it, Dealer finally replaced the tractor with another tractor, the exact same tractor, never had a single problem with the replacement tractor!
If the customer is having continual unresolved issues with the same thing on the tractor, maybe he could check into whether the lemon law applies to the tractor in his area. I personally don’t look at the name on the side of my equipment, I buy for functionality and affordability. Like you said, they all have issues sometimes. Sometimes though, they can’t get an issue resolved, sometimes it requires a bigger resolution like a total replacement. I also believe that the manufacturer should be held accountable for defective equipment. I agree that being nice is the best course of action, it’s generally not the dealer’s fault.
Local Kubota dealer was $14,k more than Mahindra 36 HP with loader, cab & back blade. 9 years in and I have no regrets. The 3616 has had it's guts worked out of it and has been a beast.
I frequently question the shift from mechanical to hydraulic loader leveling. It's almost like designers wanted to increase (1) the complexity, (2) propensity of problems, and (3) cost. Then again, maybe I'm just too "old school." Hell, our loader didn't have self-leveling.
I have to agree. Some dealers are just trash. I always start of very nice and understand of them, but some of them just don't want to support you. They want to sell you a new one and then they could care less as soon as it rolls out the gates.
You're right. Everything Mechanical can and will break down. We all expect new machinery to not immediately have any of these faults, and I think certain brands are less likely to have these problems. It's very lousy luck to have a problem like this happen to you, but we have to play the hand we're dealt.
Great advice. You help/have helped alot of people, including myself. Thank you
Good information and good advise. And, a very applicable scripture to wrap it up with.
As someone who always finds the defects (the weakest link) in machines I know that something is going to break. Do I abuse stuff…NO but working equipment for their intended use. That said, I had the turnbuckle break on my 5 hr John Deere 3 series. Did I have downtime waiting for replacement…1 day on the 3 point. Stuff breaks, you wish this guy the best and like you said, hope he can power through. I’m sure this is a one of and the dealer might never see it again. Grace is something people expect but are too often stingy at giving.
I bought a kubota because close to me was kubota and Deere…every time I’ve been to the dealership with the tractor it’s been a nightmare and I’m going over the machine after them to doublecheck. I’ll be doing services on it going forward. Not saying I won’t use their parts counter, but definitely won’t be going to their shop. Felt like once they had that signed contract I wasn’t important to them any more.
I’m hard on equipment. Finding parts and service is everything.
I"m dealing with a similar situation with JD on a brand new $5k rotary cutter. I'm pouring on the sugar for now. But, trust me, if it's not resolved - short of a fist fight, its probably time more folks held the big brands accountable. Start dragging service managers and branch managers into small claims courts.
I think the reason a lot of us buy well known name brands is that they do have dealers all over the place, and you do feel like you've got a place to take your machine if something catastrophic happens. If the dealer fails to deliver; wow, that's a bummer. The reason we tend to stay away from the off or less well known brands is because of lack of dealer support in our local area. Nobody wants a tractor that breaks and then you discover the nearest parts are hundreds of miles away. So, it's not so much brand loyalty or blind loyalty as it is dealership placement and where you can get help if the problem is too big for a regular shade tree guy to fix.
Spot on!
This type of thing is happening in a lot of other industries as well, poor quality parts and the inability to solve the problem since said parts are garbage.
Anything mass produced if bound to have issues, customer support is key in this day and age.
Part quality/availability and customer support has suffered since 2020 with just about every manufacture out there….not just tractors.
Unfortunately it’s a crap shoot no matter what you buy now days….
Many people I know are going old school and buying stuff older than 10 years or so…..spending the big dollars for new garbage just doesn’t make sense …
This falls under the heading S happens.
I’ve been in sales as a rep for many years. Every manufacturer that I represent has to support my personal brand of customer service.
it might cost the manufacturer all its profits on that transaction, to recover the trust of dealer and the customer, but worth every penny.
I understand that he has engaged the local representative, he might want to go up the chain a link or two, it’s difficult for some people to understand there abilities.
💯 especially the parts availability since the scam. 😁😔 That problem should be a quick and easy dealer fix. I see alot where consumers can find the problem faster than dealers and manufacturers. So it leads me to think it's another money grab. You can think your way through that one.
My Gosh cuz. That's an awesome plow set up on that mini truck. Looking fwd to that in action video.
I bought a lightly used 2014 MX that had 90 hours on it three years ago….I decided best to do a full service well ahead of hour schedule due to age even though the seller had just swapped engine oil and filters. I removed hydro filter, which was original and had t been changed and found large amounts of metal. It was obvious from milling of parts and reported to be expected in first filter swap.
I’m wondering if some of those have blocked something in his system. Also curious if they have a hydro flush system to clean debris. Just thinking out loud.
So I have purchased many new pieces of equipment in the last couple years. And every time something breaks they try to get out of the warranty. And when voic my displeasure at how it handled I get told this is just how it is now. I’m sorry I’m not buying vehicles, tractors or what ever so it can be in the shop more than I use it. Sorry there is no incentive at least for me to buy anything new these days and the warranty of so many things seems to be more of a liability than an asset.
The largest problem appears to be the dealer. As this is all warranty work, another dealer with a competent service department may be a better solution. I would look for a dealer that services the ag and / or the construction industry.
So…… true. Just talked to a friend of mine who spent $5k on an AMG seal beam replacement. Most of it was labour disassembling and reassembling the cars front end to get to the headlight. This from a German Sports Car manufacturer.
It doesn't matter what brand it is if there man made things can break . Quality control is the key for producing a good product. Unfortunately in today's world I think we're kind of losing out. But everything is so complicated with everything on these tractors today.
I work in the trucking industry. There is a lot of parts that still in short supply. I’ve had trucks down for months because of availability of parts. It seems to be the norm these days. 😞
All your video’s are so informative and have brought things to my attention as well as other folks attention I am sure that we didn’t even realize could be a problem until it was to late. Thanks for that.
One question I have concerns tire ballast. Is there some sort of formula I can use to figure out how many gallons of rim guard I would need for my tractor and can I purchase it to put in myself?
Very welcome.
Here is the Tire Fill Tool so you can see how many gallons you'd need: www.rimguardsolutions.com/tire-fill-tools/
Turn in it in under the “lemon” law.., and get a 40 series tractor. The 6060 series is a new model, “stuff” is gone have to get ironed out, the customer don’t need to be the R & D for Kubota…
Kind of a sad situation for sure. I did like your idea to document everything and have told my folks for years that the "E" in email stands for "evidence" not electronic. Hope things work out for this guy.
It sounds like one problem after another on a brand new tractor. When any product starts off bad, especially something really expensive, in the long run you'll regret keeping it. I think the right thing to do is replace the tractor and then it becomes the dealer and or the manufacturers problem instead of the customers. It's doing the right thing and taking responsibility when you sell someone a lemon.
All mechanical stuff breaks down at some point. When you purchase a “better known” brand, to me the bigger risk is customer service and/or how the dealer responds rather than brand reputation. In general, Japanese machinery products continue to be markedly better quality than most.
Hi just wanted to know why you never talk about yanmar
I have one and love it . I have cleared 5 acres of land with it .I have great customer service, they have come out to my property to fix it ,for no charge. It is 3 years old 298 hours. So why don't to talk about them?
Correct. Things can happen to anything manmade! Where it matters most, is how a Company handles the situation and how you are treated. Kioti is one Company who will not treat you well. First hand experience. They are the worst in terms customer relations I have ever dealt with.
Ill continue to shit on kioti products, kioti dealers and kioti owners for as long as i live because of my experience with them
I had a new Toyota truck and the transmission went out within a month. The engine blew up within three months. The rear axle broke in the first year. Bought new to not have to fix stuff...
Hey try to get a massey 4707 or in that series.
I think they are some of the best money can buy as far as what your getting for the money but they just don't get the publicity
Sounds like his dealer is lacking!
If quality control was held to higher standards as it was 30-40 years ago , the problems wouldn't be showing up. It's terrible when someone pays for a new tractor and it doesn't have 50 hrs on it and starts having problems. Now I can understand a new model year machine that's still has growing pains from re-tooling and manufacturing new designs, but if it's a basic model of the same thing, theres just no excuses.
Well Most shops now don't have mechanics they are RE&RE guys!! The tractor I had, (sold the house ) came with cross threaded bolts for holding the lower bracket for the front end loader.
I solved it with tightening the frame to the tractor then to see what shims were necessary for holding this together. But that as too much for the RE&RE guy/s to think of !!!
My truck well , the one injector which needed to have the cab raised was the one which was uumm ( ???? up!!) So that was another $1,100.00 more added to the original bill.. So much for Factory trained RE& RE gu ys yaaa??? OH yes they did not do the injector check on it as I HAD REQUESTED as they told me after that they should all be done, at the same time. But they didn't do as I wanted / as I wanted to prevent another $1,100.00 bill again. So yes they qualify for RE&RE Boys.
It's unfortunate that the lemon laws don't apply to
equipment
Just amazes me how much being brand loyal can blind people. Kubota and JD makes good stuff and crap just like all the brands. I recently went with a BadBoy because of the incredible value and capabilities.
The pure venom hardcore people throw your way is fascinating….you do you.
Sure the orange paint cost me a bit more than Branson. However, my local supportive dealer made the difference in my buy decision. Before this, had multiple kubota products. Good and bad….long term, could I have a problem 10 years from now or be unsupported. Maybe……Courtney has correctly pointed out before how even the big brands leave some products unsupported.
Do the research and do what’s right for you. Ignore those that scream everything is about one brand. There is a ton to consider when selecting a machine that fits your needs and budget.
No complaints with any of my kubotas. I think the real question is, how often do things like this occur? Any manufacturer can have the odd bad unit.
There is a reason why most rentals places are Kubota these are complex machines any manufacturer can have some problems but you can lower the odds with orange and green plus resale value
I feel his pain we waited a year for a wiring harness on Kioti.
Had a pair of Red wing boots, they fell apart during second work season. I drive truck for construction. That was in 2018 and have not bought one since. now I just get the cheap crap, EVERY thing now is disposable.
Unfortunate circumstances indeed. Hopefully the dealer will step up.
We have a 1974 Ford Tractor purchased brand new and have taken care of it since purchased, no fancy electronics, no advance fuel injection, exhaust, hydraulics systems etc and you can work on it without an advanced degree in diesels, electronics or hydraulics just good old fashioned American basic engineering and mechanical skills and that tractor has paid for itself 10x over and we are still running it today for basic needs in our sand & topsoil operations lol. I think the more manufacturers try to improve or develop more technology advanced machines the more issues and problems they create not only for themselves but also for their customers, can’t put all the blame on manufacturers when you incompetent, ideologically driven power hungry politicians creating policy decisions and demands on manufacturers who know absolutely nothing about the industry period let alone all those who not only use machines to earn a living but also the average consumer who uses the machines to make their lifestyle more efficient and enjoyable.
I dunno if it will help or not but I bought a brand new John Deere it’s spent just as much time in the shop as it has in my possession. Between loader valve replacement and 3 point hitch valve replacement and it’s still not exactly right. I guess pay for insurance run her till she blows and catches fire claim insurance buy something else. I dunno Courtney right there is no answer and dealer support not really there. Sorry to the new kubota owner hope it works out for the best!
Interesting prospective ty 🏆🏆👴🙏🙏
Lemon law? Manufacturer buy back?
Couple ideas in addition to what you said Courtney. Lemon law is last resort.
Perhaps you wouldn’t agree, but I personally have had more customer service problems in the last 5 years than ever in my 65 years. I have found with the advent of social media that putting names of dealers with repeatedly bad reviews from good people out there is one of the best ways to get their attention and bring about change. Bad service should not be just an accepted norm. Something needs to change, and if loss of customer base is the only thing that can bring about change, then so be it. Just my honest…..fed up opinion.
Blind brand loyalty is ignorance in action. Do your research and make informed decisions.
I have been less than impressed with my Kubita 2502, which u just purchased a few months ago. I am new to tractor ownership, but some is just me. The dealer has been of no help
Pretty sure Kubota has an area rep. Usually reps dont like getting calls from customers.
That’s exactly it Courtney; it’s bad that it’s broken…. But does the dealer care to help
new machine? no warranty?
This is not a Kubota problem, things do go wrong on everything, the problem here is the dealership. It must be very frustrating for Kubota to have to sell into a market with incompetent dealers. The tractor should be picked up and fixed at no cost to the customer. To me the customer should have the whole machine replaced because contamination has affected it. I've no idea if this happens in America but it would in other countries.
I bought a Kubota tractor a few years back. The dealer was amazing, but they are at the mercy of KUBOTA, when it comes to warranty work. The tractor was flawless in the beginning, but started having trouble with the for peddle mechanics. KUBOTA wanted rods and pens replaced in the beginning and eventually they replaced the valve accurator. I bought a bh77 backhoe later and they had to replace the whole control block, due to leaks. I had to call Kubota USA corporate to get it done, as the dealer was just told to wait for their decision. I'm done with Kubota, not because of the dealer, but rather KUBOTA and their slow response to warranty claims.
Ford/New Holland or JD. If you buy anything else you're throwing money away. My Ford 5000 has seen my neighbor go through 5 brand new Kubotas. Their hydrologic pumps are total garbage. Have to buy an aftermarket pump the second you buy the tractor. The brand actually matters a lot. I've never heard of a New Holland/Ford or JD breaking after two days and I'm a fourth generation farmer. I have to call bs on that.
Email == "Chain of evidence".
So the injector test came back and there is metal that is visible to the naked eye in the injectors, all four failed. kubota is still saying it is my fault for fuel contamination. Yet there is no metal in fuel tank or either fuel filter. it has to be coming from the high pressure pump as kubota has had this issue happen before, but they insist its my fault for adding Howes .
Like everything and anything, it's a mechanical thing made by humans. I'm sure even Honda has a bugaboo once in a while. I've only had a loader stick weld break on my loader stick. My tractor dealer came out, picked up my tractor and took it to the shop, tig'd the weld and made it stronger. It was back to me the next day.
With all the metal in the hydraulic system I believe it is the same oil as the complete drive train, the tractor is now junk and can never be relied on. Imagine metal coating all the systems in the tractor. Don't know if it's a hydro tranny or not but it's already ruined the hydro pump and motor , they are extremely precision parts, get rid of the tractor as soon as it's fixed.
Sounds like looking into lemon laws may help also
Recommendation? Kioti. 😂
Why couldn't they give this guy his old tractor back as a loaner so he still had something to use? It's sold in 3 days? Doubt it...