My Dad was screwed over by them. Went in for new tyres, but they insisted that his cars brake boots were damaged. My Dad refused and went to an independent garage, who suspected that both had been intentionally neen slashed. Avoid Kwik Fit like the plague!!!!!!!
It reminds me of the various motorway service stations/ little chefs charging £9 for a small basic cooked breakfast and £2.90 for a small cup of tea-(1teabag bit of hot water+bit of uht long life milk) yet if u go a mile or two further down the road you would usually come across a catering van parked in the lay by where u cud probably get a cuppa for £1 or less
@@TELLBOY_E17 Service stations have large overheads which the catering van doesn't have, a closer example would be for the catering van to park in the service station car park and charge £3 a cuppa claiming they have a permit when they're just freeloading.
@@TELLBOY_E17 But then people don't help themselves and just pay it. A few years ago I was on a ferry from the IOW to Portsmouth and decided to go into the shop to buy something to eat and a drink. I soon refused to buy an item as the prices were too steep but people were queueing up to pay the high prices. As I said, they don't help themselves.
Went in for a tyre and got told I needed I new shocks. Their fitter had sprayed oil them. Didn't fall for that old chestnut. Never been back that was 40 years ago, your loss suckers.
Exactly. Not to mention that _none_ of the ten cars featured were 'part of the 97%', either because -: A) All ten cars were hit with coincidental bad luck...🙄 or B) Kwik-fix (sorry, Kwik-fit) were lying thru their back teeth, like so many _other_ rogue traders lauding their 'many satisfied customers'. ✓
Back in the 1980’s I took my rather special fiesta XR2 , to the Kidderminster U.K. Kwikfit...... yes name and shame. My XR2 was rather special and really stood out from the crowd. They were special cars in those days. I arranged to take it in for an oil change , air filter etc... Just a minor service. Booked in at 8.30am, first one there . Left it with them, after they said be an hour or so. 11am I went back, it was still where I parked it and other customers cars in the shop. Lots of joking and fooling around going on. I saw guy t reception who apologised and said they had a rush on..... even though there was no one there but me at that time. He promised it would be next in the shop and if I return 2 hours later it will be done. 2 hours 15 mins later I returned. As I was walking up to the garage I heard this loud revving, wheel spinning and erratic driving. Yep you guessed it. It was my XR2 The lads did not notice me, as they were laughing too much as I walked straight into the shop. I went behind the counter straight into the office. Manager was as thick as shit Me “ manager do your staff treat all the customers cars like that?’ Manager ‘ no, no , they are just moving the cars around’, he heard it but did not even get up to look what was happening. I lost it with him, I am livid and he just looked at the damn floor. I took his name, and walked out. By now my car was in the shop. The kid getting out of the driving seat I grabbed him and threw him across the shop floor. I wanted to kill him. I was not violent as I cannot be for my job as I cannot have a criminal record I got in my car and drove off. I rang Kwikfit head office. They gave me an address to write to. No internet in those days. I wrote many letters. Not one reply Lesson here is...... KWIKFIT ARE POORLY TRAINED KIDS THAT HAVE NO MECHANICAL KNOWLEDGE. THEY ARE WANNABE MECHANICS WITH NO RESPECT FOR YOUR CAR OR YOUR FAMILY SAFETY. I WOULD NOT TRUST THEM TO ADJUST THE SADDLE ON MY KIDS BIKE. IT IS WORRYING THAT THEY STILL OPERATE AND NOW OFFER EVEN MORE SERVICES FOR THE MOTORISTS. SAVE YOURSELF THE HEADACHE AND GO ELSEWHERE. ........ RANT OVER .....
Many years ago a friend of mine worked for KwikFit. Left them 2 years after he joined them. He told me how the staff and management worked there. They literally ripped off their customers and were all about meeting targets. The management there would encourage the staff to lie to their customers. He's conscious couldn't let him live it so he left.
@@tomhuish6370 And NTS at Newton Abbot in Devon, they used to spray the shocks with WD40 and tell the customer that they were leaking and needed replacing, I also saw kids from school on youth training courses fitting brakes.
You've got to be absolutely crazy if you ask Kwik Fit to do any work on your car, even just a tyre change. I learned that lesson a very long time ago after being bitten twice by them. I've never used them for over 20 years now.
My friends used to work for Kwik-Fit and I know for a fact the staff would charge for work that didn't need done. Also, if a car came in that one of the staff also owned they would try to charge the customer for parts that the staff needed for their cars and never fitted them. Kwik-Fit should be avoided at all costs no matter what the branch.
I Took my Jaguar into Kwik Fit Doncaster for pre MOT check they told me around £1000 I refused went down the road to another garage it went straight through the test £40 .. keep well clear of these robbers
@@barryfowles-zl5ib Not as simple now (used to get 7 days before) - How to claim an MOT re-test free of charge The DVSA stipulates that there are only two sets of circumstances in which the MOT re-test is free of charge, that is: 1. If the vehicle has failed the MOT and is left at the testing station for repair and re-test and does not leave the testing station, then the re-test is free. 2. If the vehicle fails because of one or more specific items (see list below), provided the vehicle is returned for re-test by the end of the next working day, then no fee applies.
@@dipys1008 Thanks for that information, by coincidence I put my car in for its MOT today, at my local MOT centre, it passed no problem and the cost was £30, my original point I tried to make to David Cole(above) was don't waste money on a pre-MOT just shove it in for an actual MOT and should repairs or adjustments be needed, you just do that which is required and have it re-tested, at worst another £30, a lot better than rip-off merchants Kwik -Fit, best wishes.
My mam was charged £740 for a full exhaust on her car, my mam getting on in life had the wool pulled well and truly over her head, she'd gone in for just a price quote, but they asked her to wait in the waiting room [odd that] because they needed to check the car, they came back with a price and my mam said she'll look elsewhere! The manager bluntly said they'd already taken her exhaust OFF to check for leaks and couldn't re-fit the old one!!! My mam caved in and had a new exhaust fitted. Mam told me a month later on what had happened, I wanted to go back and tell them straight what they'd done was illegal and blatant bully boy tactics, but my mam told me not to as she was still upset after shelling out all that cash and didn't want upsetting any more. Another exhaust centre wanted just £245 fully fitted. KWIK FIT ??.........YOU ARE ALL CONMEN AND WANKERS IN THE FIRST DEGREE.
My exhaust fell off and I went to a small local garage and they said I needed the full exhaust with back box, but then I went to another garage down the road and they said I just needed the back part that sticks out the end. I also go to Mr Clutch in Swindon and found them to be trustworthy
Same thing. My ma went to get her MOT at main dealer only to be told bracket on exhaust is broken and will be £1200 pounds for new one as they do not fix just replace. Me poor ma rang me in a state and I told her to tell them not to touch the car and she will take it elsewhere, then proceeded to hear the sales rep telling her oh what are you going to do some dodgy job and get it welded. New bracket? £12.99. Thanks a bloody bunch. Pricks
They're all the same, wifes Mitsubishi Outlander went in for a service, Mitsubishi main dealers in Cardiff rang back saying the car needed £660.00 of work on the brakes. Took it to my local garage, nothing at all wrong with the brakes. Even main dealers will rip you off.
true....everyone needs to learn as much as they can about their car and search long and hard for an honest mechanic. Usually the small independent ones on the best because they can't afford a bad reputation.
Yeah I took my Golf to a local dealer for an MOT and they told me the back brakes were sticking. I watched the two guys through the service window remove the wheel, stand about for 30 minutes then put the wheel back on and they charged me £100 for this. I've never been back.
Well, that happens when customers go to these newly arising big company chain workshops, instead of calling at local garages that have served them well for decades. We have such companies in Germany, as well. Those chains normally go for the easy work, letting us single local workshops do the complicated stuff, that quite seldom pays off. This rids us of the healthy mixture of easy and complicated work. To survive, we will have to raise our prices, or else go down the drain. Please support your local single workshop. ( Pls excuse my bad English)
Your English is better than most ,and I never use big chains my local garage only ,my dad always told us "always look after your own" meening spend youriney closer to home
Thankyou for your insight. It's a bit like what has happened with the postal system in our country, all the companies grab the juicy money contracts and Royal Mail are left just with letters to deliver all the way across the country for 70 pence. I always try and use local garages as I know they survive on word of mouth reputation not bullshit advertising and I find quick fit mot will always say at least a windscreen washer blade needs replacing just to add an extra 15£ to the price!
in 1991 I left school and worked for Kwik-Fit for almost 2 years as a Trainee. I was too honest and really cared about every customer. My boss got angry with me because I would go around with the torque wrench to make sure they are tightened to the required setting based on the wall chart. He said stop doing that! He was so mad at me that he showed me how to do it without doing the safety checks. When that customer drove 10 meters onto the road his wheel came off. Talk about bad Karma, That customer sued his ass.
I love it when my friends put me on the phone to their "technicians". They use a different tone once they're talking to someone who's really in the trade. I grill them on every little detail.
And this is why i always do my own work on my cars and bikes. I do not trust anyone to touch my car or bike and seriously hate having to let an MOT centre touch my car/bike every year. So frustrating.
You can still work on a modern car. It's not as easy and you need a fault code reader, but you can do it. Simple servicing is still for the most part the same, as are brakes and suspension. The electrics and engine management is tougher but even then most things can be done yourself.
Took my car to the Lakeside one to get new tyres fitted, after shopping with my wife and kids we picked it up and returned home via the M25, later that afternoon when I drove to a takeaway I heard loud noises coming from the rear only to find when I got out that one of the rear tyres nuts were just hanging on by their threads, he obviously forgot to tighten them.I will never go to them again and just thankful we werent killed on the motorway.
christopher hurn: Brother in law went to Halfords a few years ago, went for an oil & filter change, that's all..... whilst the car was up in the air, the fitter started to spin all the road wheels... He then came back to my brother in law and remarked that his tyres are very near the tread depth indicators at the rear and the front tyres was level with the indicators, brother told him he knew of the tyres and the condition, next thing the fitter walks away and then some posh bloke walks around the car, examining the tyres, posh bloke walks away and then comes back & then gives me brother prices for 4 new tyres! Brother in law was adamant Halfords was NOT changing his tyres because they was so damn expensive! Posh bloke who happened to be the manager said bluntly that if you drive that vehicle out with such dangerous tyres he will have no option but to call the police! Brother paid for the oil & filter change and then told the manager to go ahead and ring 101 about his tyres, manager said he'll do it later...Chicken shit. Brother in law went to his local MOT station and asked for them to check his tyres, all 4 tyres was 'just' legal but would require changing asap. He got the MOT guy to fill in a sheet to show the tyres had been checked and was signed & stamped, brother went back to Halfords and thrust that notice into the face of that manager, brother also phoned 101 and asked for the police to see if his car had been reported for defective tyres, they'd had no such report. Fuck Halfrauds.
A few years ago, my wife took my car into Kwik Fit Bury, a funny burning smell had appeared from under the car, the told her that the Cat was leaking and needed a replacement £800, I told her to refuse and took the car to my local garage, Sellers in Stalybridge. The mechanic put the car on the ramp and found a Marks and Spencer carrier bag had melted onto the exhaust, two mins with a scraper, problem solved..have never been to Kwik Fit since..that was over ten years ago.
Our gearbox was low on oil quick fit wanted £400 for a new gearbox.. Years later the car was still OK after we added just the oil...also new belt on my bmw.....but it's chain drive so no belt existed... More like quick rob...
@@hotboxrecords4919 Exactly. What was their quote on the price for the "belt" lmfao. If it was like 80 they weren't talking about the timing belt/chain. Also the price for even a used R/R for a gearbox on a BMW is not going to be that low of a price so I'm sure that idiot also didn't understand that part either. More than likely they weren't even talking about the gearbox but the differential which is hours of work to re seal and usually leak on BMWs.
I've always used the same private mechanic from recommendations for 35 years ,absolutely first class service at very reasonable prices, including pickup and delivery,now he's retired,I have found another one who has provided the same service thus far. Private one man business is the most reliable,they literally can't afford to con their customers. I wouldn't touch any large garage,go and find a private one man business on recommendations, it's well worth it.
A trusted friend who owns his own garage had just done £900 worth of suspension work on my car finishing with a tracking check for me. He pointed out I needed a new tire so I went to Kwik Fit two days later. They fitted the tire then without my permission did a free tracking check and told me it was all out. When I pointed out to them, I’d only had it done two days before the look on their face was priceless.
These bastards tampered with my tracking after having brake pads fitted to get the work resetting it and replacing tyres.. The car slewed weirdly on a roundabout and an independent garage said the tracking was "a mile out."
I have used kiwi-fit before like 30 years ago, that was the last time I ever used the rip off merchants, I had booked my car in for an MOT but the day before I had to replace the front brake pads as I new they were in need of replacement and it would fail. So I took it in and about 45mins later I got a phone call saying there were a couple of issues and he said the front pads are down to 40% and may need renewing, I said blimey they didn't last long he said no they do wear very quickly, then I said i only put them in yesterday , then there was a cough and a splutter erm well I haven't had the wheel off yet and the lighting is bad in here, and yes it passed with no problems.
Their is neither a need or requirement for an MOT tester to remove a wheel, unless he feels that he needs to further investigate a fault. In reality, I have never come across this situation. In your case, the guy must have been a complete moron to think that you would not have known that your pads were almost new.
7:18 Then they went on to say that they had checked the spark plugs on the diesel engine, the carburetors on the fuel injection system, the filaments in the LED headlights, and the control knob on the autochoke.
I worked for Smiley for 3 years when I left school, They are now called National Tyres & Autocare. The wheel alignment & fluid replacement were were 2 of their favourite procedures they would charge for and not perform . The premium Oil change was ALWAYS Duckhams budget oil. Also i think i seen about 10 flat tyres being repaired the whole time I worked there. They would always say the tyre had a puncture on the sidewall, so it would then need to be replaced . They had monthly quotas for tyres & exhaust sales.
I am surprised that Kwik-fit are still in business. I would NEVER take my car to Kwik-fit but then I am fortunate enough to have the skills to repair my vehicle myself but if I had to use a garage, it would NOT be Kwik-fit. Why do people still use these clowns?
Got to agree. They have got away with murder for years. Cant argue with their exceptional marketing. But then marketing himself is all the Trump is good at.
Lol when I was working at a previous employers, there was a kwik fit only 2 mins walk away. At the time I had a '98 s reg Mondeo, and the CAT had gone. You could tell it was the cat from the unmistakable rattle. Took it across, parked in carpark, went to service desk and enquired about the price to replace the cat. The guy (without looking at the car) asked what year/make/model etc it was, and when i told him, looked in his catalogue. He then told me that as the exhaust system was not in sections i'd need the lot changed (never heard of that before and you can physically see it is in sections). I then asked if any ID, specifically birth certificate, would be required, when he was stupid enough to say "No, why?" I simply said "To show you I wasnt bloody born yesterday". Took it to another garage who successfully replaced the cat for me within a couple of hours.
+Dan Burch. When a friend of ours took her car to the garage, the moron who was trying to rip her off asked her if she was a mechanic. I can just imagine the look on his face when she replied. "No, I am a trading standards inspector".LOL.
backbone mate thats whats wrong nowadays if we all stuck together and said no il go out my way to stay local, they make it easy to be everywhere so if you break down or have a flat, you know theres one just round the corner, little man suffers and in the long run so does the car owner
True...they can't afford a bad reputation....the dealers and chain shops are the worst. They don't give a fuck. They are profit driven and have a lot of idiots they have to support. Private owners don't have all the useless staffers and head office to support. every town has a few good honest mechanics.
I've not been in one of their garages for about 20 years. I always found it a bit suspicious that about three weeks after going in for a tyre change my exhaust would start blowing and need a part replaced.
Needed CV joint replacing. Kwik fit wanted to charge £150 for CV joint. They said because it needed wheel alignment, suspension levelling and tyre checking? I said "wheels are already aligned and suspension is fine. Checking tyres any moron can do. Other garage said £55 for cv joint" Then they said to me be my guest you car could be dangerous. I then said "you could be in danger too if you keep chatting shit"
It's good practice to check the steering alignment before fitting 2 new tyres even if the car is 2 years old. The mrs could have bumped it into a kerb whilst parking and something could have got bent a little, just sayin.
A pal of mine got one over on them. He'd bought a complete exhaust about 15yrs before and at that time they gave a lifetime guarantee if it was same owner.. He recently needed a new back box and went in and they talked him into a whole new system and he said " are you sure it really needs all that.?". Oh yes, definitely they insisted. He said go ahead, when the bill was presented he pulled out his lifetime guarantee. He said they were sick as a pig.
I took a vehicle to the Kwik Fit in Oldbury for an MOT, it was failed on brakes and headlights, with an added hand written item for a snapped cable for the driver seat that allowed access to the rear seats. (Passenger seat still folded as normal) I took it to another garage for a 2nd opinion, it was subsequently passed with no problems found with the brakes or lights, and the mechanic told me that they cannot fail a vehicle for a snapped rear access cable. I have never used them since.
I went to Kwik Fit 4 years ago to do a simple MOT for my bmw 1 series which had no problems. They failed it and came with about 13 bogus BS reasons as to why they need to search the car entirely for an electrical problem - they wanted to search the car for a week at £50/hour!!!!! That would cost me about 2.5k. I left the garage as soon as they said that and never went backj. 4 years later my car is still fine and there's no signs of 'electrical problems'. Kwik Fit are total scammers. Never trust any of their branches for anything, I've heard much worse in the past.
I took my bmw in for a service came out with two new from tyres and wheel tracking and balance. they never said a word so I told them straight not paying for that! Manager wasn't happy so I replayed, you don't do extra work on people's cars with out first consulting the owners first! So take those fucking new tyres off and put my old ones back on as there was nothing wrong with them they have plenty of tread left. When the manager went out on shop floor to tell the mechanic, he went nuts! gave me a dirty look, I said don't look at me mate do your job and put my tyres back on now. Don't be affraid to stand your ground otherwise they will charge you for the world.
Went to qwik-fit to have 2 front tyres replaced,whilst doing the work they came and said the brake pads need replacing as well. Would you like us to do it now as we have the wheels off and the price would be slightly cheaper. I said no as I thought this sounded a bit fishy. I took my car to my local village garage a couple of days later and asked him to replace the pads. He phoned me later that morning to say there is need to replace them as they are only 20% worn.
All fast fit centre managers are under pressure to drive sales. They put pressure on staff and B/S like this happens. Many years ago when I worked in the trade an old gent came in for a full service. My manager said ‘oh, that’s old Fred he’s a regular so just take the plugs out and give ‘em a clean, steam wash the engine bay and park it up’ Fred was charged for a full service. Two weeks later Fred returned because his car was making a grinding noise when he applied the brake. My manager said ‘give ‘im and ‘is Mrs a lift to the town centre then on the way back visit the scrap yard and get some rear drums and shoes.’ I did and fitted them. Fred wasn’t charged and went away happy because he was grateful for the lift to do his shopping. I felt sick to have deceived such a nice old chap and left that business. A few years later the owner did do time for fraud but he had conned and ripped off hundreds of people by then.
used to use them for tyres, exhaust and MOTs on all our cars until it became apparent their desire to maximise profit per customer overtook their desire to maximise satisfaction per customer
I was in getting a puncture fixed and I watched a guy walk in to collect his car after an MOT and he was told the car was dangerous and that they couldn't let him remove it from the garage for due to their safety concerns. He kicked off and they got him arrested. Sounds the same as this story except the guy didn't kick off and was allowed to leave. The branch I was in the staff were refusing to let the guy take his car away.
i went in one with a slow puncture, manager said all tyres need replacing, when i said no he said that by law he can stop me from leaving, i told told him to (fucking) try and see what happens
My wife took my car to kwik fit, had a nail in rear tyre which the plugged... then told my wife you need 2 front tyres as they are worn... funny that car passed mot 3 days before!!!!!
My car had a tyre warning, took it to kwik fit and they said I needed 3 of my tyres replaced, told them to put my car down and give me my keys as I knew damn well they were talking shite. Took my car to another garage where the mechanic told me it was a false tyre pressure warning. #stay away from kwikfit. Only chavs work there.
just because you aren't mechanics doesn't mean you can't check some of these things on your cars yourself before a service to tell whether they're lying. Most cars come with alloy wheels now which means you can visually check the discs and pads on the car without removing the wheel, if the disc looks good visually its probably fine, with a flashlight you can look into the caliper and see the brake pad and can have a reasonably accurate guess at how much is left and whether it will be worth replacing. Tyres you can easily check over yourself too and also knowing as much history as possible about your car helps too and documenting all the parts its had.
No shock here i work in the trade as a master tech,its been going on for years. ...Kwik fit,ats,halfords all the same the mechanics are told to up sell.(.i use the term mechanics loosely they are normally failed tech's who cant get a job in a dealership as they are crap).........Mates car was in a fast fit center and they reported it want front and rear brakes discs and pads...i checked them and it only required front pads only.....Top tip keep well away and they are not cheaper than a dealer or independent.
Yes Halfords are the same even today ...said I needed new discs and pads ...nothing wrong with any.. kept charging the wife for full service at 3000 miled and parts and service but did nothing
A tip for everyone, even if you're not mechanically minded; invest in a very minor amount of tools (a jack, a few spanners, a torch) and do some basic research on your vehicle. On days where you need something doing on the car, or the MOT is due, do your own simple checks around the car first. Or if you can't manage that, try and get a friend or family member to take a quick look. Then, at least when you go the garage, you know just enough to not get scammed... "Your brakes need doing mate".... "Er, no they don't, I just checked em. Bye, I'm off to another garage!" Also, with the internet in everyone's pocket nowadays, do a quick check on any parts they quote you for. You may find they're quoting much more for labour and parts than is worth it!
I worked in a prison a few years ago and one of the prisoners who worked inside for me had worked for Kwik-fit in Leeds. He said Never, ever use Kwik-fit, they will rip you off!
This is why I go to my little local family run garage for anything I need. My car got a couple of advisories on my exhaust brackets and front tyres were apparently worn, plus my allignment was off and these thieving cocksnots wanted to charge me £750+ VAT for 3 exhaust brackets, £250 for tracking and allignment then £85 per tyre!! So I went down to my local garage (Manley Tyres and Exhausts) in Birkenhead, and alls that needed doing was my backbox, they got the part that day and charged me £50 all in. They used lasers to check my tracking, looked at my tyres (which were fine) and advised against going back to Kwik Fit for anything. Oh and the same tyres that kwikfit tried to charge me £85 each for.. My local garage had the exact same ones for £40. 2 years on, my Ford Focus is still running absolutely perfectly and I've done a lot of learning about my car so I can try and see the problem myself before ever getting ripped off. These big wig companies like Kwik Fit prey on the weak and its disgusting that they break apart someones pride and joy just to keep their figures up. My local garage is a family run, honest business and I'd advise everyone to avoid places like kwikfit. I'm only 24 and been driving just over 2 years, so my insurance and what I pay for my car isn't exactly cheap, but young drivers and the elderly will go the popular garages expecting the better service as they're everywhere, its so corrupt and downright wrong. Daylight robbery at its best. Bunch of robbing, disrespectful bastards.
I saw an elderly lady at kiwi fit she had a small leak in the back box they told her you need a hole new exhaust and three new tyres they had about 4 to 5mm tread I told the lady that the tyres were ok and that she only needed a back box she said I think they know what they are doing...if only she new.
Kwik FIT-UP 😰 I had a nasty experience at a Rochdale branch when I went for a simple brake check and the mechanic had all the brakes in pieces and said “all your brakes need discs and pads” 😤
They're are of the same breed as the 'what was' Charlie Browns before they went bust. No one of sane mind would use Quick Fit. Fleet operators get ripped off by them.
Many years ago I was told by kiwk fit that I needed two new shock absorbers , I asked them to put it in writing quess what they refused to do it . I wonder why .
Kwik fit are not mechanics. They are fitters. When I had a company car thats were we had to go for tyre's. Local indy was about two thirds the price. Remember YOU are paying for the fancy show/waiting room, not only here, but at main dealers.
I have worked in the trade for forty plus years and have a degree in mechanical engineering, this has always gone on to some degree, the bigger chains seem to work this method to perfection and see most customers (particularly women) as easy targets. I am now retired so sometimes use smaller garages for work to save me the hassles, had these tactics tried on me but once they see you know what is what they back off. Some of the smaller independent garages seem to be adopting these methods as a way of increasing profits. With the massive hourly rates being charged nowadays I just see this as greed driven, always aimed at the quick and easy to replace parts. Garages are no different to any other business there will always be good and bad one's, owner's would do well to learn a little about their cars that would go a long way to preventing this behaviour in the trade.
About 10 years ago my grandfather, sadly now passed away, went into Kwik fit for a hole in the exhaust and was told that he needed brake pads and discs and they legally couldn't let him leave unless he booked in for the work to get carried out. After telling my dad the story we had a check of his brakes and discs and there was nothing wrong with them. We took pictures and wrote to the managing director who sent out two senior managers within 2 days because we threatened to go to the Police for fraud. We were given £100 compensation, a letter of apology, the exhaust was replaced for free and we were given a new set of pads and discs to be replaced when the time did eventually come. No one in my family has ever went near Kwik Fit again.
They lied about not being legally allowed to give your grandad his car back. It's his car, they aren't allowed to withold it from him unless he has failed to pay his bill. In that situation, if his brakes or tyres genuinely were dangerous, all the garage has to do is to report this to the customer, stress the fact it is dangerous and have written reports that the defects have been noticed and the customer refused to have the work done, this clears the place of any responisbilty.
+paul harper. If a mechanic genuinely feels that taking the car back on the road will put others at risk. he has the right to call the police who will send out a vehicle inspector who can issue the necessary paperwork to prohibit the car from being taken back on the public road. These inspectors normally work with the police when they stop a car that is completely un- roadworthy or falling apart.
Please don't take your cars to chain car repair shops. These type of repair shops will always try to sale you more repair work than needed. Here in United states we have the same problem with Firestone, Sears automotive, midas, precision auto repair, and etc. Go to a local repair shop for your cars. Look for references of the good repair shops.
I've not used KwikFit since the mid-80's; when their 'technicians' managed to shear bolts off the manifold on TWO different cars (a Sierra and a Cavalier) whilst new exhausts were being fitted. One of them was never repaired properly; indeed it was still 'blowing' when I traded it in. I'm not surprised to see they've never improved three decades later. At the time, they were employing kids on YTS - I think it was an abbreviation for Young, Thick & Stupid. Why on this Earth people still use KwikFit is beyond me. Find a decent, reliable TRAINED local mechanic. Customer retention and word of mouth is vital for independent guys; who have a passion for doing the job properly.
They done this to my partner, tires to get about 700 out of her for all brakes all round. Had a second check and all it needed was 30 for new brake shoes and associated labour. So glad she rung me first as the Clio was only worth 1000 anyway. Robbing sods
Here we are in 2024 and these rip-off merchants are still in business and still up to the same old tricks. It's amazes me that some people still use them to this day.
I think people use them for the "free" things, thinking it won't cost anything so they don't look at things like all the recent comments on this video from people who been stung or nearly stung by Kwik Fit.
I worked in Ats you were hated by the management if you didn't rip the customer's off it was a case of peer pressure. It's not only these companies majority of these big companies all treat their customer's as fools.
Walked out of kwik Fit after they played the usual "Brakes dangerous", "Aircon needs re-gasing", "Tyres illegal" and "Needs a major service". My car was just over 3 years old and had been serviced/ MOTed a few weeks before. Only went to them as I had a slow puncture. Avoid them.
i worked at waltham cross kwikfits for a month, i see the manager spray wd40 on shocks and told them they need replacing, i was told that exhausts i have to reuse there old brackets or it will come out my wages, final straw was the manager pocketing the money from tyre repairs. i told the manager i cant as its on the wall. he told me to just do it. to which i stated if the car has a blow out on a motorway and kills someone. would he state he told me to or just blame me for it...... he then oviously called me a prick and sacked me.
I have never used Kwik Fit and don't intend to. I am surprised they are still going to be fair. We all know they are a bunch of rip off merchants but why on earth do people still use them?
Took my Lexus SC430 in (2003 plate) for leaking exhaust they said it needed a whole new system (700 quid) plus the brakes were leaking fluid (300 quids worth), 2 tyres were needed at 200 quid each and there was also an oil leak. All complete bollox.
some things dont change i went in for injectors came out with a smoking misfiring motor quoted for two injectors only one fitted offered to sell me another motor and kindly take mine off my hands as it was dead!!!!
My mother in law, visited the Kwikfit at Goole on 25 September 2019. She is in her 70s. She was charged £333.71 for 4 tyres on a Citreon C3 that gets little use. There was a £63.96 charge for a 'Tyre fitting' Package and a charge of £49.95 for adjustment. She also found that loose change was missing from inside the car after her visit. I complained to Kwikfit as soon as I found out but left it till recently due to a family illness. I recently received a response from the ‘Master Manager Kwik-Fit Northern Division’ who explained the invoice and gave the following sage advice: “Poor alignment has an effect on tyre wear and fuel economy to an extent dependent on the deviation from tolerances.” The ‘Master Manger’ then went on to say that they had all of the invoices and the person that worked on the care was no longer employed there so this could not be investigated. He stated: “I am not aware of any incidents of a similar nature in this centre during all the time that I have been the overseeing manager and would reassure you of my confidence in the current team that work in this location.” I made it clear that neither myself or a number of family and friends will be using their services again as we believe that my mother in law was taken advantage of due to her age and gender.
I used to work for ats euromaster, very similar to quik fit - the management was always under lots of pressure to hit impossible targets, and bonus is earned from additional sales like wheel alignment, brakes etc. If you know cars then by all means use places like this because you can argue and not be taken for a mug. But if you have no idea, pay the extra money and find an independent specialist. It'll save you money in the long run.
Quick fit, AVOID LIKE THE PLAGUE. My son took his Vauxhall Corsa for a full service while he was at University. When he came home a number of weeks later I decided to have a inspection of the car. Unbeleivable the fuel filter which was suposed to be changed in the service was the original stock filter fitted in the factory when the car was new, all rusty, complete with the remains of the original Vauxhall part label there to be seen. ( by the way the car was five years old) . I am a time served mechanic. i instantly made contact with Quickfit customer services who issued me a full refund for the service along with vouchers to be used on my next service. THEY MUST BE JOKING. I binned them. Nothing but a fraudulant company well aware of whats going on within their company. STAY WELL CLEAR
I replaced 2 front shocks to my car. A day later I asked the wife to take it for wheel alignment as I was at work. She phoned me saying Kwik fit are saying you need 2 front shocks. Because it was a woman they thought she was easy meat to rip off.
When I took my car to Quik Fit for an MOT and service, they didn't actually try to sell me any more than I paid for. My mum on the other hand they managed to sell her two tyres, two brakes and a battery for about £650. Apparently the battery went from working fine to dead conveniently while it was in for its MOT.
Decided due to being short of time to get my car mot there and they told me the car was dangerous to drive so I took it to Audi For there opinion after Kwik fit had me in a panic. They gave me back the keys with a 100% bill of health that was 11years ago and my car is still going strong. Mmmmmm beware
my friends worked at kwik fit for many years . In that time he told me he used to have special training to ensure that they pushed more sales. I said you can't ensure more sales if the car doesnt need repairing. He said tthe staff didn't hit a certain target they were basically threatened with there job. So it comes as no surprise that unesscerary work was carried at. Also from what I witnessed they are not proper mechanics, no qualifications yet allowed to work on safety of a vehicle ie the brakes. cowboys. you can't shitter than Kwik fit fitter. Never a truer word heard.
I had an exhaust fitted by KwikShit and it came with a one year warranty. After 11 months it started blowing in the silencer. I took it back to the same centre and asked them to check the exhaust. They said it was completely shot and needed a full eplacement. Ok I said and they angle ground off the old one and fitted a complete new system and handed me the bill. I handed them the warranty. Well suddenly things changed. "Why didn't you tell us it was under warranty", "What difference would that have made"? "We would have welded it up if we'd known" "You said it was completely shot and needed replacement so tough shit,It's under warranty. I ain't paying you diddly squat. Give me my keys or I'm calling the police." Cheating bastards.
What can a Mechanic say I’m ashamed and proud at the same time, proud of the good mechanics who go out of their way to help customers and ashamed of the one’s that rip customers who need repairs to their vehicles. All I can say is I’m sorry for the bad mechanics ripping you off and hope you’re vehicle is not left in worse condition then it went in for repairs. I have seen and worked with all kinds of mechanics in California, British Columbia and UK for the last 30 years mostly good mechanics a few not so good but it’s the owners and manager’s of the establishment that are the ones at fault most of the time pushing mechanics to get more work then needed and most mechanics don’t get paid a lot to begin with but that’s no excuse to rip anybody off.
11 YEARS LATER THERE STILL DOING THIS IN 2023 SHOCKING STAY WAY CLEAR FROM QUICK FITT!!!
My Dad was screwed over by them. Went in for new tyres, but they insisted that his cars brake boots were damaged. My Dad refused and went to an independent garage, who suspected that both had been intentionally neen slashed. Avoid Kwik Fit like the plague!!!!!!!
Kwik fit more like Kwik con
It reminds me of the various motorway service stations/ little chefs charging £9 for a small basic cooked breakfast and £2.90 for a small cup of tea-(1teabag bit of hot water+bit of uht long life milk) yet if u go a mile or two further down the road you would usually come across a catering van parked in the lay by where u cud probably get a cuppa for £1 or less
@@TELLBOY_E17 Service stations have large overheads which the catering van doesn't have, a closer example would be for the catering van to park in the service station car park and charge £3 a cuppa claiming they have a permit when they're just freeloading.
@@TELLBOY_E17 But then people don't help themselves and just pay it. A few years ago I was on a ferry from the IOW to Portsmouth and decided to go into the shop to buy something to eat and a drink. I soon refused to buy an item as the prices were too steep but people were queueing up to pay the high prices. As I said, they don't help themselves.
Went in for a tyre and got told I needed I new shocks. Their fitter had sprayed oil them. Didn't fall for that old chestnut. Never been back that was 40 years ago, your loss suckers.
Wouldn't trust kiwk fit to work on my wheel barrow.
DAVID CADDY kwik shit
DAVID CADDY I will take a look at your wheelbarrow, i only use genuine replacement parts, please send photo for a no obligation quote
you eill end up needing a new exhaust at kwik shit
i took my wheel barrow, they said it needed 2 new tires,a new brake servo and a new speedo cable? huh
I'm sure if you took a unicycle in, they'd say it needed new brakes.
97% satisfied customers , because they thought they fixed problems that didn’t exist in the first week place 😂😂😂😂
Exactly. Not to mention that _none_ of the ten cars featured were 'part of the 97%', either because -:
A) All ten cars were hit with coincidental bad luck...🙄 or
B) Kwik-fix (sorry, Kwik-fit) were lying thru their back teeth, like so many _other_ rogue traders lauding their 'many satisfied customers'. ✓
Back in the 1980’s I took my rather special fiesta XR2 , to the Kidderminster U.K. Kwikfit...... yes name and shame. My XR2 was rather special and really stood out from the crowd. They were special cars in those days. I arranged to take it in for an oil change , air filter etc... Just a minor service. Booked in at 8.30am, first one there . Left it with them, after they said be an hour or so. 11am I went back, it was still where I parked it and other customers cars in the shop. Lots of joking and fooling around going on. I saw guy t reception who apologised and said they had a rush on..... even though there was no one there but me at that time. He promised it would be next in the shop and if I return 2 hours later it will be done.
2 hours 15 mins later I returned. As I was walking up to the garage I heard this loud revving, wheel spinning and erratic driving.
Yep you guessed it. It was my XR2
The lads did not notice me, as they were laughing too much as I walked straight into the shop.
I went behind the counter straight into the office. Manager was as thick as shit
Me “ manager do your staff treat all the customers cars like that?’
Manager ‘ no, no , they are just moving the cars around’, he heard it but did not even get up to look what was happening.
I lost it with him, I am livid and he just looked at the damn floor.
I took his name, and walked out. By now my car was in the shop. The kid getting out of the driving seat I grabbed him and threw him across the shop floor. I wanted to kill him.
I was not violent as I cannot be for my job as I cannot have a criminal record
I got in my car and drove off.
I rang Kwikfit head office. They gave me an address to write to. No internet in those days. I wrote many letters. Not one reply
Lesson here is...... KWIKFIT ARE POORLY TRAINED KIDS THAT HAVE NO MECHANICAL KNOWLEDGE. THEY ARE WANNABE MECHANICS WITH NO RESPECT FOR YOUR CAR OR YOUR FAMILY SAFETY. I WOULD NOT TRUST THEM TO ADJUST THE SADDLE ON MY KIDS BIKE.
IT IS WORRYING THAT THEY STILL OPERATE AND NOW OFFER EVEN MORE SERVICES FOR THE MOTORISTS.
SAVE YOURSELF THE HEADACHE AND GO ELSEWHERE. ........ RANT OVER .....
XR2 "special"? You had to be "special" to own one hahahaha
@@garrett69oh look someone who knows fk all about old cars
Poorly trained kids? Sounds like a franchised dealership these days.....
What a joke, they got what they deserved!
I do love an XR2. They go for silly money, these days.
Many years ago a friend of mine worked for KwikFit. Left them 2 years after he joined them. He told me how the staff and management worked there. They literally ripped off their customers and were all about meeting targets. The management there would encourage the staff to lie to their customers. He's conscious couldn't let him live it so he left.
Halfords is the same, I left after 3 months.... If he worked there for 2 years he wasn't that bothered
@@tomhuish6370 And NTS at Newton Abbot in Devon, they used to spray the shocks with WD40 and tell the customer that they were leaking and needed replacing, I also saw kids from school on youth training courses fitting brakes.
You cant get shitter than a kwikfit fitter
Glenn Osgood Halfords is no better
That's like the advert by Sky. "Believe in shitter" lol
Glenn Osgood
Well said!!!
lmao
Where should I go instead? I need something reputable
You've got to be absolutely crazy if you ask Kwik Fit to do any work on your car, even just a tyre change. I learned that lesson a very long time ago after being bitten twice by them. I've never used them for over 20 years now.
My friends used to work for Kwik-Fit and I know for a fact the staff would charge for work that didn't need done. Also, if a car came in that one of the staff also owned they would try to charge the customer for parts that the staff needed for their cars and never fitted them. Kwik-Fit should be avoided at all costs no matter what the branch.
there is name for this is called FRAUD
Took my car in and they said my flux capacitor needed changing and charged me 600 quid. Never gone back since.
The same thing happened to me next week.
Was that in 1985?
I Took my Jaguar into Kwik Fit Doncaster for pre MOT check they told me around £1000 I refused went down the road to another garage it went straight through the test £40 .. keep well clear of these robbers
Why bother with a pre-MOT check? just put it into an MOT Centre which gives free retests?
@@barryfowles-zl5ib Not as simple now (used to get 7 days before) -
How to claim an MOT re-test free of charge
The DVSA stipulates that there are only two sets of circumstances in which the MOT re-test is free of charge, that is:
1. If the vehicle has failed the MOT and is left at the testing station for repair and re-test and does not leave the testing station, then the re-test is free.
2. If the vehicle fails because of one or more specific items (see list below), provided the vehicle is returned for re-test by the end of the next working day, then no fee applies.
@@dipys1008 Thanks for that information, by coincidence I put my car in for its MOT today, at my local MOT centre, it passed no problem and the cost was £30, my original point I tried to make to David Cole(above) was don't waste money on a pre-MOT just shove it in for an actual MOT and should repairs or adjustments be needed, you just do that which is required and have it re-tested, at worst another £30, a lot better than rip-off merchants Kwik -Fit, best wishes.
Always been ripping people off and I’ve always said they should be shut down
Didn't the person who started Kwik Fit, Tim Farmer, get knighted?
The whole honours system is like the Kwik Fit chain: A friggin joke.
They should be prosecuted.
I recommend Kevin Webster autos, coronation street , weatherfield.
ok thanks kevin
Thank you Derek, my Audi needs a service soon, i'll give them a go. Thanks again
Derek Hallows
I always get my man Phil Mitchell to look at my cars
Good choice, he likes his jag, and he always gets things sorted !!
Derek Hallows
Nah I take it to Phil Mitchell's in the east end
My mam was charged £740 for a full exhaust on her car, my mam getting on in life had the wool pulled well and truly over her head, she'd gone in for just a price quote, but they asked her to wait in the waiting room [odd that] because they needed to check the car, they came back with a price and my mam said she'll look elsewhere! The manager bluntly said they'd already taken her exhaust OFF to check for leaks and couldn't re-fit the old one!!! My mam caved in and had a new exhaust fitted.
Mam told me a month later on what had happened, I wanted to go back and tell them straight what they'd done was illegal and blatant bully boy tactics, but my mam told me not to as she was still upset after shelling out all that cash and didn't want upsetting any more.
Another exhaust centre wanted just £245 fully fitted.
KWIK FIT ??.........YOU ARE ALL CONMEN AND WANKERS IN THE FIRST DEGREE.
makes you sick doesn't it, happens to my mum but with her brakes instead.
My exhaust fell off and I went to a small local garage and they said I needed the full exhaust with back box, but then I went to another garage down the road and they said I just needed the back part that sticks out the end. I also go to Mr Clutch in Swindon and found them to be trustworthy
Was that yer Mam?
Same thing. My ma went to get her MOT at main dealer only to be told bracket on exhaust is broken and will be £1200 pounds for new one as they do not fix just replace. Me poor ma rang me in a state and I told her to tell them not to touch the car and she will take it elsewhere, then proceeded to hear the sales rep telling her oh what are you going to do some dodgy job and get it welded. New bracket? £12.99. Thanks a bloody bunch. Pricks
dude...take them to court
stay away from corporate repair shops....they're business model is all about profit not honest car repair.
What's their slogan? 'You can't get shitter than a qwik fit fitter'.
Why would they even do this in the first place?
They're all the same, wifes Mitsubishi Outlander went in for a service, Mitsubishi main dealers in Cardiff rang back saying the car needed £660.00 of work on the brakes. Took it to my local garage, nothing at all wrong with the brakes. Even main dealers will rip you off.
Had the exact same with Arnold Clark
Main dealers are the worst for ripping people off can't believe people still use them
true....everyone needs to learn as much as they can about their car and search long and hard for an honest mechanic. Usually the small independent ones on the best because they can't afford a bad reputation.
Yeah I took my Golf to a local dealer for an MOT and they told me the back brakes were sticking. I watched the two guys through the service window remove the wheel, stand about for 30 minutes then put the wheel back on and they charged me £100 for this. I've never been back.
Find a good independent specialist as I did for my Saab Aero - RTJ autos in Stockport excellent 👌
Went once. Never again. Was told by a PROPER mechanic to avoid at all costs.
He was right!
Well, that happens when customers go to these newly arising big company chain workshops, instead of calling at local garages that have served them well for decades.
We have such companies in Germany, as well. Those chains normally go for the easy work, letting us single local workshops do the complicated stuff, that quite seldom pays off. This rids us of the healthy mixture of easy and complicated work. To survive, we will have to raise our prices, or else go down the drain.
Please support your local single workshop. ( Pls excuse my bad English)
Your English is better than most ,and I never use big chains my local garage only ,my dad always told us "always look after your own" meening spend youriney closer to home
** "always look after your own" meaning spend your money closer to home
opal177 s
@@Martindyna thanks for the auto correction .
Thankyou for your insight. It's a bit like what has happened with the postal system in our country, all the companies grab the juicy money contracts and Royal Mail are left just with letters to deliver all the way across the country for 70 pence. I always try and use local garages as I know they survive on word of mouth reputation not bullshit advertising and I find quick fit mot will always say at least a windscreen washer blade needs replacing just to add an extra 15£ to the price!
in 1991 I left school and worked for Kwik-Fit for almost 2 years as a Trainee. I was too honest and really cared about every customer. My boss got angry with me because I would go around with the torque wrench to make sure they are tightened to the required setting based on the wall chart. He said stop doing that! He was so mad at me that he showed me how to do it without doing the safety checks. When that customer drove 10 meters onto the road his wheel came off. Talk about bad Karma, That customer sued his ass.
Bullshit you fantasist!
Fantasy by name.......
There will be Court records - private prosecution in 1993/4 I assume - what was your boss's name and in which Court was the hearing held?
I love it when my friends put me on the phone to their "technicians". They use a different tone once they're talking to someone who's really in the trade. I grill them on every little detail.
And this is why i always do my own work on my cars and bikes. I do not trust anyone to touch my car or bike and seriously hate having to let an MOT centre touch my car/bike every year.
So frustrating.
+Fireicer Cooper (f1r31c3r) take it you dont drive a modern car
+Fireicer Cooper (f1r31c3r) agree 100%
You can still work on a modern car. It's not as easy and you need a fault code reader, but you can do it.
Simple servicing is still for the most part the same, as are brakes and suspension. The electrics and engine management is tougher but even then most things can be done yourself.
cjmillsnun 5
I drive a Mazda RX8 2007, is that modern enough for you?
Oh I remember the old tv advert. ‘ You can’t get thicker , than a Kwikfit fitter ‘
Halfords are just as bad.
if not worse
Took my car to the Lakeside one to get new tyres fitted, after shopping with my wife and kids we picked it up and returned home via the M25, later that afternoon when I drove to a takeaway I heard loud noises coming from the rear only to find when I got out that one of the rear tyres nuts were just hanging on by their threads, he obviously forgot to tighten them.I will never go to them again and just thankful we werent killed on the motorway.
Yeah they couldn't even change an indicator bulb because it meant removing the wheel.......done it myself.
christopher hurn: Brother in law went to Halfords a few years ago, went for an oil & filter change, that's all..... whilst the car was up in the air, the fitter started to spin all the road wheels... He then came back to my brother in law and remarked that his tyres are very near the tread depth indicators at the rear and the front tyres was level with the indicators, brother told him he knew of the tyres and the condition, next thing the fitter walks away and then some posh bloke walks around the car, examining the tyres, posh bloke walks away and then comes back & then gives me brother prices for 4 new tyres!
Brother in law was adamant Halfords was NOT changing his tyres because they was so damn expensive! Posh bloke who happened to be the manager said bluntly that if you drive that vehicle out with such dangerous tyres he will have no option but to call the police!
Brother paid for the oil & filter change and then told the manager to go ahead and ring 101 about his tyres, manager said he'll do it later...Chicken shit.
Brother in law went to his local MOT station and asked for them to check his tyres, all 4 tyres was 'just' legal but would require changing asap.
He got the MOT guy to fill in a sheet to show the tyres had been checked and was signed & stamped, brother went back to Halfords and thrust that notice into the face of that manager, brother also phoned 101 and asked for the police to see if his car had been reported for defective tyres, they'd had no such report.
Fuck Halfrauds.
Make me laugh when I buy windscreen wipers or light bulbs they ask do I want them fitted 😂
A few years ago, my wife took my car into Kwik Fit Bury, a funny burning smell had appeared from under the car, the told her that the Cat was leaking and needed a replacement £800, I told her to refuse and took the car to my local garage, Sellers in Stalybridge. The mechanic put the car on the ramp and found a Marks and Spencer carrier bag had melted onto the exhaust, two mins with a scraper, problem solved..have never been to Kwik Fit since..that was over ten years ago.
Trevor Smith i
Ķ
Our gearbox was low on oil quick fit wanted £400 for a new gearbox..
Years later the car was still OK after we added just the oil...also new belt on my bmw.....but it's chain drive so no belt existed...
More like quick rob...
All cars have a rubber drive belt you giant spastic,your confusing it with a timing chain because you lack the knowledge to bullshit properly
kwikfit dont sell or fit gearboxes and never have so maybe this is made up?
@@hotboxrecords4919 Exactly. What was their quote on the price for the "belt" lmfao. If it was like 80 they weren't talking about the timing belt/chain. Also the price for even a used R/R for a gearbox on a BMW is not going to be that low of a price so I'm sure that idiot also didn't understand that part either. More than likely they weren't even talking about the gearbox but the differential which is hours of work to re seal and usually leak on BMWs.
Auxiliary belt perhaps
I've always used the same private mechanic from recommendations for 35 years ,absolutely first class service at very reasonable prices, including pickup and delivery,now he's retired,I have found another one who has provided the same service thus far.
Private one man business is the most reliable,they literally can't afford to con their customers.
I wouldn't touch any large garage,go and find a private one man business on recommendations, it's well worth it.
Agreed, I do the same with my car.
I do the same jon.
A trusted friend who owns his own garage had just done £900 worth of suspension work on my car finishing with a tracking check for me. He pointed out I needed a new tire so I went to Kwik Fit two days later. They fitted the tire then without my permission did a free tracking check and told me it was all out. When I pointed out to them, I’d only had it done two days before the look on their face was priceless.
These bastards tampered with my tracking after having brake pads fitted to get the work resetting it and replacing tyres.. The car slewed weirdly on a roundabout and an independent garage said the tracking was "a mile out."
I have only one word for them ' THIEVES '
A.M my one word is ....
BASTARDS !
CUNTS
I have used kiwi-fit before like 30 years ago, that was the last time I ever used the rip off merchants, I had booked my car in for an MOT but the day before I had to replace the front brake pads as I new they were in need of replacement and it would fail. So I took it in and about 45mins later I got a phone call saying there were a couple of issues and he said the front pads are down to 40% and may need renewing, I said blimey they didn't last long he said no they do wear very quickly, then I said i only put them in yesterday , then there was a cough and a splutter erm well I haven't had the wheel off yet and the lighting is bad in here, and yes it passed with no problems.
Their is neither a need or requirement for an MOT tester to remove a wheel, unless he feels that he needs to further investigate a fault. In reality, I have never come across this situation.
In your case, the guy must have been a complete moron to think that you would not have known that your pads were almost new.
wilsjane as
thats fuckin hilarious man🤣
7:18 Then they went on to say that they had checked the spark plugs on the diesel engine, the carburetors on the fuel injection system, the filaments in the LED headlights, and the control knob on the autochoke.
I worked for Smiley for 3 years when I left school, They are now called National Tyres & Autocare. The wheel alignment & fluid replacement were were 2 of their favourite procedures they would charge for and not perform . The premium Oil change was ALWAYS Duckhams budget oil.
Also i think i seen about 10 flat tyres being repaired the whole time I worked there. They would always say the tyre had a puncture on the sidewall, so it would then need to be replaced . They had monthly quotas for tyres & exhaust sales.
I took my pogo stick into quick fit, they charged me for replacing the wheel.
This is what happens when companies work on bonuses!
Absolutely
Also as a franchised dealer.
I've never heard of anyone speak a good word about Kwik-fit!
Kwik fit are con artists would never go to them.
I've never had a problem. Always been done when expected and work done as agreed.
@@dingopisscreek Same here
Have my cars moted by kwik fit have had no problems at all
I am surprised that Kwik-fit are still in business. I would NEVER take my car to Kwik-fit but then I am fortunate enough to have the skills to repair my vehicle myself but if I had to use a garage, it would NOT be Kwik-fit. Why do people still use these clowns?
Got to agree. They have got away with murder for years. Cant argue with their exceptional marketing. But then marketing himself is all the Trump is good at.
I also had bad experiences with KwikFit. The documentary is spot on and I have warned all my friends and families to avoid this company at all cost
Lol when I was working at a previous employers, there was a kwik fit only 2 mins walk away. At the time I had a '98 s reg Mondeo, and the CAT had gone. You could tell it was the cat from the unmistakable rattle. Took it across, parked in carpark, went to service desk and enquired about the price to replace the cat. The guy (without looking at the car) asked what year/make/model etc it was, and when i told him, looked in his catalogue. He then told me that as the exhaust system was not in sections i'd need the lot changed (never heard of that before and you can physically see it is in sections).
I then asked if any ID, specifically birth certificate, would be required, when he was stupid enough to say "No, why?" I simply said "To show you I wasnt bloody born yesterday".
Took it to another garage who successfully replaced the cat for me within a couple of hours.
lol I'd of loved to of seen his face I live it when us customers fight back and not be taken for a mug.
I have to remember the birth certificate line. Funny.
+StealthyMonk. A guy who enjoys his haggis and his money are not easily parted. LMAO
+Dan Burch. When a friend of ours took her car to the garage, the moron who was trying to rip her off asked her if she was a mechanic. I can just imagine the look on his face when she replied. "No, I am a trading standards inspector".LOL.
wilsjane I.ass
try independent mechanics they are much more HONEST
Not always
backbone mate thats whats wrong nowadays if we all stuck together and said no il go out my way to stay local, they make it easy to be everywhere so if you break down or have a flat, you know theres one just round the corner, little man suffers and in the long run so does the car owner
yes..thats my experience as well.
True...they can't afford a bad reputation....the dealers and chain shops are the worst. They don't give a fuck.
They are profit driven and have a lot of idiots they have to support. Private owners don't have all the useless staffers and head office to support. every town has a few good honest mechanics.
Hardly. They want to make a profit also.
Franchisees are self employed, they just share the company brand for other benefits.
I've not been in one of their garages for about 20 years. I always found it a bit suspicious that about three weeks after going in for a tyre change my exhaust would start blowing and need a part replaced.
Needed CV joint replacing. Kwik fit wanted to charge £150 for CV joint. They said because it needed wheel alignment, suspension levelling and tyre checking? I said "wheels are already aligned and suspension is fine. Checking tyres any moron can do. Other garage said £55 for cv joint" Then they said to me be my guest you car could be dangerous. I then said "you could be in danger too if you keep chatting shit"
Aston Bright
urbex2007 - You MOT'd a 2 year old car with another year left to run?
It's good practice to check the steering alignment before fitting 2 new tyres even if the car is 2 years old. The mrs could have bumped it into a kerb whilst parking and something could have got bent a little, just sayin.
you're bent
A bent copper.
A pal of mine got one over on them.
He'd bought a complete exhaust about 15yrs before and at that time they gave a lifetime guarantee if it was same owner..
He recently needed a new back box and went in and they talked him into a whole new system and he said " are you sure it really needs all that.?". Oh yes, definitely they insisted. He said go ahead, when the bill was presented he pulled out his lifetime guarantee. He said they were sick as a pig.
Nice!
I was ripped off over 40 years ago-never been back!
I took a vehicle to the Kwik Fit in Oldbury for an MOT, it was failed on brakes and headlights, with an added hand written item for a snapped cable for the driver seat that allowed access to the rear seats. (Passenger seat still folded as normal) I took it to another garage for a 2nd opinion, it was subsequently passed with no problems found with the brakes or lights, and the mechanic told me that they cannot fail a vehicle for a snapped rear access cable. I have never used them since.
I'm in Canada, and the exact same thing happens here all the time!
I went to Kwik Fit 4 years ago to do a simple MOT for my bmw 1 series which had no problems. They failed it and came with about 13 bogus BS reasons as to why they need to search the car entirely for an electrical problem - they wanted to search the car for a week at £50/hour!!!!! That would cost me about 2.5k. I left the garage as soon as they said that and never went backj. 4 years later my car is still fine and there's no signs of 'electrical problems'. Kwik Fit are total scammers. Never trust any of their branches for anything, I've heard much worse in the past.
I took my bmw in for a service came out with two new from tyres and wheel tracking and balance. they never said a word so I told them straight not paying for that! Manager wasn't happy so I replayed, you don't do extra work on people's cars with out first consulting the owners first! So take those fucking new tyres off and put my old ones back on as there was nothing wrong with them they have plenty of tread left. When the manager went out on shop floor to tell the mechanic, he went nuts! gave me a dirty look, I said don't look at me mate do your job and put my tyres back on now. Don't be affraid to stand your ground otherwise they will charge you for the world.
Emzo Daniels that didn't actually happen though did it
Mr Olitor it did, my dad took his 2016 BMW and they did the exact same thing
BustaNut InUrMom I don't I'm an actual mechanic and not a fitter
BustaNut InUrMom oh they really are, trust me! I've seen some real abominations from the local one near me about 6 fuck ups this year
Went to qwik-fit to have 2 front tyres replaced,whilst doing the work they came and said the brake pads need replacing as well. Would you like us to do it now as we have the wheels off and the price would be slightly cheaper. I said no as I thought this sounded a bit fishy. I took my car to my local village garage a couple of days later and asked him to replace the pads. He phoned me later that morning to say there is need to replace them as they are only 20% worn.
All fast fit centre managers are under pressure to drive sales. They put pressure on staff and B/S like this happens. Many years ago when I worked in the trade an old gent came in for a full service. My manager said ‘oh, that’s old Fred he’s a regular so just take the plugs out and give ‘em a clean, steam wash the engine bay and park it up’ Fred was charged for a full service. Two weeks later Fred returned because his car was making a grinding noise when he applied the brake. My manager said ‘give ‘im and ‘is Mrs a lift to the town centre then on the way back visit the scrap yard and get some rear drums and shoes.’ I did and fitted them. Fred wasn’t charged and went away happy because he was grateful for the lift to do his shopping. I felt sick to have deceived such a nice old chap and left that business. A few years later the owner did do time for fraud but he had conned and ripped off hundreds of people by then.
spectre750 k
used to use them for tyres, exhaust and MOTs on all our cars until it became apparent their desire to maximise profit per customer overtook their desire to maximise satisfaction per customer
I was in getting a puncture fixed and I watched a guy walk in to collect his car after an MOT and he was told the car was dangerous and that they couldn't let him remove it from the garage for due to their safety concerns. He kicked off and they got him arrested. Sounds the same as this story except the guy didn't kick off and was allowed to leave. The branch I was in the staff were refusing to let the guy take his car away.
i went in one with a slow puncture, manager said all tyres need replacing, when i said no he said that by law he can stop me from leaving, i told told him to (fucking) try and see what happens
My wife took my car to kwik fit, had a nail in rear tyre which the plugged... then told my wife you need 2 front tyres as they are worn... funny that car passed mot 3 days before!!!!!
An mot is only as good as the second it went off the ramp.. a car can fail later in the day and pass earlier.
I was in the tyre trade and at the te we sang you cant get thicker than a quick fit fitter
My car had a tyre warning, took it to kwik fit and they said I needed 3 of my tyres replaced, told them to put my car down and give me my keys as I knew damn well they were talking shite. Took my car to another garage where the mechanic told me it was a false tyre pressure warning. #stay away from kwikfit. Only chavs work there.
just because you aren't mechanics doesn't mean you can't check some of these things on your cars yourself before a service to tell whether they're lying. Most cars come with alloy wheels now which means you can visually check the discs and pads on the car without removing the wheel, if the disc looks good visually its probably fine, with a flashlight you can look into the caliper and see the brake pad and can have a reasonably accurate guess at how much is left and whether it will be worth replacing. Tyres you can easily check over yourself too and also knowing as much history as possible about your car helps too and documenting all the parts its had.
No shock here i work in the trade as a master tech,its been going on for years. ...Kwik fit,ats,halfords all the same the mechanics are told to up sell.(.i use the term mechanics loosely they are normally failed tech's who cant get a job in a dealership as they are crap).........Mates car was in a fast fit center and they reported it want front and rear brakes discs and pads...i checked them and it only required front pads only.....Top tip keep well away and they are not cheaper than a dealer or independent.
poly flanders haha ive just made a comment saying pretty much exactly the same thing
Yes Halfords are the same even today ...said I needed new discs and pads ...nothing wrong with any.. kept charging the wife for full service at 3000 miled and parts and service but did nothing
A tip for everyone, even if you're not mechanically minded; invest in a very minor amount of tools (a jack, a few spanners, a torch) and do some basic research on your vehicle.
On days where you need something doing on the car, or the MOT is due, do your own simple checks around the car first. Or if you can't manage that, try and get a friend or family member to take a quick look.
Then, at least when you go the garage, you know just enough to not get scammed...
"Your brakes need doing mate".... "Er, no they don't, I just checked em. Bye, I'm off to another garage!"
Also, with the internet in everyone's pocket nowadays, do a quick check on any parts they quote you for. You may find they're quoting much more for labour and parts than is worth it!
I worked in a prison a few years ago and one of the prisoners who worked inside for me had worked for Kwik-fit in Leeds. He said Never, ever use Kwik-fit, they will rip you off!
I miss watchdog so much & it was a very educating programme
This is why I go to my little local family run garage for anything I need. My car got a couple of advisories on my exhaust brackets and front tyres were apparently worn, plus my allignment was off and these thieving cocksnots wanted to charge me £750+ VAT for 3 exhaust brackets, £250 for tracking and allignment then £85 per tyre!! So I went down to my local garage (Manley Tyres and Exhausts) in Birkenhead, and alls that needed doing was my backbox, they got the part that day and charged me £50 all in. They used lasers to check my tracking, looked at my tyres (which were fine) and advised against going back to Kwik Fit for anything. Oh and the same tyres that kwikfit tried to charge me £85 each for.. My local garage had the exact same ones for £40. 2 years on, my Ford Focus is still running absolutely perfectly and I've done a lot of learning about my car so I can try and see the problem myself before ever getting ripped off.
These big wig companies like Kwik Fit prey on the weak and its disgusting that they break apart someones pride and joy just to keep their figures up. My local garage is a family run, honest business and I'd advise everyone to avoid places like kwikfit. I'm only 24 and been driving just over 2 years, so my insurance and what I pay for my car isn't exactly cheap, but young drivers and the elderly will go the popular garages expecting the better service as they're everywhere, its so corrupt and downright wrong. Daylight robbery at its best. Bunch of robbing, disrespectful bastards.
I saw an elderly lady at kiwi fit she had a small leak in the back box they told her you need a hole new exhaust and three new tyres they had about 4 to 5mm tread I told the lady that the tyres were ok and that she only needed a back box she said I think they know what they are doing...if only she new.
They always charge for wheel bearing that don't need replacing
Kwik FIT-UP 😰 I had a nasty experience at a Rochdale branch when I went for a simple brake check and the mechanic had all the brakes in pieces and said “all your brakes need discs and pads” 😤
New discs and pads is the equivalent to pizza in the restaurant business. Cheap ingredients, easy and quick to prepare. Charge lots of money for it.
Always go to an independent. I've worked in fast fit for 40 years. The chains and equities will fleece you.
They're are of the same breed as the 'what was' Charlie Browns before they went bust. No one of sane mind would use Quick Fit. Fleet operators get ripped off by them.
Many years ago I was told by kiwk fit that I needed two new shock absorbers , I asked them to put it in writing quess what they refused to do it . I wonder why .
Kwik fit are not mechanics. They are fitters. When I had a company car thats were we had to go for tyre's. Local indy was about two thirds the price. Remember YOU are paying for the fancy show/waiting room, not only here, but at main dealers.
So it turns out that you can get *A LOT* better than a Kwik Fit fitter, and they are certainly *NOT* the boys to trust!
I have worked in the trade for forty plus years and have a degree in mechanical engineering, this has always gone on to some degree, the bigger chains seem to work this method to perfection and see most customers (particularly women) as easy targets.
I am now retired so sometimes use smaller garages for work to save me the hassles, had these tactics tried on me but once they see you know what is what they back off.
Some of the smaller independent garages seem to be adopting these methods as a way of increasing profits.
With the massive hourly rates being charged nowadays I just see this as greed driven, always aimed at the quick and easy to replace parts.
Garages are no different to any other business there will always be good and bad one's, owner's would do well to learn a little about their cars that would go a long way to preventing this behaviour in the trade.
You can't get worse than a shit kicker fitter
You can't get worse than a shit kicker fitter. Complete cowboy outfit!!!!!!
Go to kwik fit for a tyre come out with an engine rebuilding
Come out with an incorrect rebuild that will break down in a couple of weeks.
They would spray wd40 on shock obsorvers and show the customer it was leaking
It's their business model, pressure selling, hoping the owner is not mechanically minded. The same thing happens here with their German cousins.
Kvicunzee das Fitaz
About 10 years ago my grandfather, sadly now passed away, went into Kwik fit for a hole in the exhaust and was told that he needed brake pads and discs and they legally couldn't let him leave unless he booked in for the work to get carried out. After telling my dad the story we had a check of his brakes and discs and there was nothing wrong with them. We took pictures and wrote to the managing director who sent out two senior managers within 2 days because we threatened to go to the Police for fraud. We were given £100 compensation, a letter of apology, the exhaust was replaced for free and we were given a new set of pads and discs to be replaced when the time did eventually come. No one in my family has ever went near Kwik Fit again.
They lied about not being legally allowed to give your grandad his car back. It's his car, they aren't allowed to withold it from him unless he has failed to pay his bill. In that situation, if his brakes or tyres genuinely were dangerous, all the garage has to do is to report this to the customer, stress the fact it is dangerous and have written reports that the defects have been noticed and the customer refused to have the work done, this clears the place of any responisbilty.
+paul harper. If a mechanic genuinely feels that taking the car back on the road will put others at risk. he has the right to call the police who will send out a vehicle inspector who can issue the necessary paperwork to prohibit the car from being taken back on the public road.
These inspectors normally work with the police when they stop a car that is completely un- roadworthy or falling apart.
Please don't take your cars to chain car repair shops. These type of repair shops will always try to sale you more repair work than needed. Here in United states we have the same problem with Firestone, Sears automotive, midas, precision auto repair, and etc. Go to a local repair shop for your cars. Look for references of the good repair shops.
I've not used KwikFit since the mid-80's; when their 'technicians' managed to shear bolts off the manifold on TWO different cars (a Sierra and a Cavalier) whilst new exhausts were being fitted. One of them was never repaired properly; indeed it was still 'blowing' when I traded it in. I'm not surprised to see they've never improved three decades later. At the time, they were employing kids on YTS - I think it was an abbreviation for Young, Thick & Stupid. Why on this Earth people still use KwikFit is beyond me. Find a decent, reliable TRAINED local mechanic. Customer retention and word of mouth is vital for independent guys; who have a passion for doing the job properly.
They done this to my partner, tires to get about 700 out of her for all brakes all round. Had a second check and all it needed was 30 for new brake shoes and associated labour. So glad she rung me first as the Clio was only worth 1000 anyway. Robbing sods
Tried to get 700 not tires to get 700
You don't get thicker than a kwikfit fitter!
Here we are in 2024 and these rip-off merchants are still in business and still up to the same old tricks. It's amazes me that some people still use them to this day.
I think people use them for the "free" things, thinking it won't cost anything so they don't look at things like all the recent comments on this video from people who been stung or nearly stung by Kwik Fit.
I worked in Ats you were hated by the management if you didn't rip the customer's off it was a case of peer pressure. It's not only these companies majority of these big companies all treat their customer's as fools.
Actually putting peoples lives at risk to fill your pockets is disgusting! Makes me sick!
Walked out of kwik Fit after they played the usual "Brakes dangerous", "Aircon needs re-gasing", "Tyres illegal" and "Needs a major service". My car was just over 3 years old and had been serviced/ MOTed a few weeks before. Only went to them as I had a slow puncture. Avoid them.
i worked at waltham cross kwikfits for a month, i see the manager spray wd40 on shocks and told them they need replacing, i was told that exhausts i have to reuse there old brackets or it will come out my wages, final straw was the manager pocketing the money from tyre repairs. i told the manager i cant as its on the wall. he told me to just do it. to which i stated if the car has a blow out on a motorway and kills someone. would he state he told me to or just blame me for it...... he then oviously called me a prick and sacked me.
I know what you went through m8
Bro human life has no value its all about money
I have never used Kwik Fit and don't intend to. I am surprised they are still going to be fair. We all know they are a bunch of rip off merchants but why on earth do people still use them?
I presume the "free" checks, as people probably don't check reviews for something they think will be free
I used to work at Kwik fit...I rang I'm sick one day...manager asked me
"What's wrong with you?"
I said.."im just tyred and exhausted"
Took my Lexus SC430 in (2003 plate) for leaking exhaust they said it needed a whole new system (700 quid) plus the brakes were leaking fluid (300 quids worth), 2 tyres were needed at 200 quid each and there was also an oil leak. All complete bollox.
some things dont change i went in for injectors came out with a smoking misfiring motor quoted for two injectors only one fitted offered to sell me another motor and kindly take mine off my hands as it was dead!!!!
My mother in law, visited the Kwikfit at Goole on 25 September 2019. She is in her 70s. She was charged £333.71 for 4 tyres on a Citreon C3 that gets little use. There was a £63.96 charge for a 'Tyre fitting' Package and a charge of £49.95 for adjustment. She also found that loose change was missing from inside the car after her visit. I complained to Kwikfit as soon as I found out but left it till recently due to a family illness.
I recently received a response from the ‘Master Manager Kwik-Fit Northern Division’ who explained the invoice and gave the following sage advice:
“Poor alignment has an effect on tyre wear and fuel economy to an extent dependent on the deviation from tolerances.”
The ‘Master Manger’ then went on to say that they had all of the invoices and the person that worked on the care was no longer employed there so this could not be investigated. He stated:
“I am not aware of any incidents of a similar nature in this centre during all the time that I have been the overseeing manager and would reassure you of my confidence in the current team that work in this location.”
I made it clear that neither myself or a number of family and friends will be using their services again as we believe that my mother in law was taken advantage of due to her age and gender.
I've never trusted kwik fit. Ive never had a good experience there and always a huge bill for small things
Seems like these chains are all about profit and sales targets not honesty and quality
I used to work for ats euromaster, very similar to quik fit - the management was always under lots of pressure to hit impossible targets, and bonus is earned from additional sales like wheel alignment, brakes etc. If you know cars then by all means use places like this because you can argue and not be taken for a mug. But if you have no idea, pay the extra money and find an independent specialist. It'll save you money in the long run.
Quick fit, AVOID LIKE THE PLAGUE. My son took his Vauxhall Corsa for a full service while he was at University. When he came home a number of weeks later I decided to have a inspection of the car. Unbeleivable the fuel filter which was suposed to be changed in the service was the original stock filter fitted in the factory when the car was new, all rusty, complete with the remains of the original Vauxhall part label there to be seen. ( by the way the car was five years old) . I am a time served mechanic. i instantly made contact with Quickfit customer services who issued me a full refund for the service along with vouchers to be used on my next service. THEY MUST BE JOKING. I binned them. Nothing but a fraudulant company well aware of whats going on within their company. STAY WELL CLEAR
Their "matter of opinion " my matter of opinion "I won't be using kwikfit"
I replaced 2 front shocks to my car. A day later I asked the wife to take it for wheel alignment as I was at work. She phoned me saying Kwik fit are saying you need 2 front shocks. Because it was a woman they thought she was easy meat to rip off.
When I took my car to Quik Fit for an MOT and service, they didn't actually try to sell me any more than I paid for. My mum on the other hand they managed to sell her two tyres, two brakes and a battery for about £650. Apparently the battery went from working fine to dead conveniently while it was in for its MOT.
Decided due to being short of time to get my car mot there and they told me the car was dangerous to drive so I took it to Audi For there opinion after Kwik fit had me in a panic. They gave me back the keys with a 100% bill of health that was 11years ago and my car is still going strong. Mmmmmm beware
my friends worked at kwik fit for many years . In that time he told me he used to have special training to ensure that they pushed more sales. I said you can't ensure more sales if the car doesnt need repairing. He said tthe staff didn't hit a certain target they were basically threatened with there job. So it comes as no surprise that unesscerary work was carried at. Also from what I witnessed they are not proper mechanics, no qualifications yet allowed to work on safety of a vehicle ie the brakes.
cowboys. you can't shitter than Kwik fit fitter. Never a truer word heard.
£250 of kwik fit vouchers!
great for any unnecessary work needing done on your vehicle
I had an exhaust fitted by KwikShit and it came with a one year warranty. After 11 months it started blowing in the silencer. I took it back to the same centre and asked them to check the exhaust. They said it was completely shot and needed a full eplacement. Ok I said and they angle ground off the old one and fitted a complete new system and handed me the bill. I handed them the warranty. Well suddenly things changed. "Why didn't you tell us it was under warranty", "What difference would that have made"? "We would have welded it up if we'd known" "You said it was completely shot and needed replacement so tough shit,It's under warranty. I ain't paying you diddly squat. Give me my keys or I'm calling the police." Cheating bastards.
Halfords are just as bad they tried to tell me that I needed new discs when all I had was one bad brake pad on my 3 month old car
What can a Mechanic say I’m ashamed and proud at the same time, proud of the good mechanics who go out of their way to help customers and ashamed of the one’s that rip customers who need repairs to their vehicles. All I can say is I’m sorry for the bad mechanics ripping you off and hope you’re vehicle is not left in worse condition then it went in for repairs. I have seen and worked with all kinds of mechanics in California, British Columbia and UK for the last 30 years mostly good mechanics a few not so good but it’s the owners and manager’s of the establishment that are the ones at fault most of the time pushing mechanics to get more work then needed and most mechanics don’t get paid a lot to begin with but that’s no excuse to rip anybody off.
'Door hinges left ungreased', one of the 1st indications whether a service was properly carried out or not, as it reflects on attention to detail.