Thank you, Kevin. Was seduced by that Italian design, and about to pull the trigger on a Natuzzi sofa. You just saved me a ton of misery. It's obvious you love your craft. Well done.
Hi Kevin, your video was very informative and certainly answers some questions to the sagging in our sofa's. We bought Natuzzi's blue velvet sofa and two armchairs from their editions collection in 2017, fast forward to 2024 and the sofa is sagging. We really feel that we are sitting an inch or so lower than when we got it and you have to climb out of the sofa. The webbing was repaired a few years ago after it dislodged but Natuzzi and I suspect it's the webbing that has gone again. I'm not convinced there much craftsmanship in the sofa and wouldn't buy again. Thanks for the video and salutations from the UK!!
This is really interesting. Our Natuzzi couches are now 22 years old. Cushions are starting to give way now, leather is worn, but overall impressed it lasted that long. So we are looking at new couches now and Natuzzi is top of the list, however, after all the bad reviews I am reading maybe the quality has gone down over the years?
I think it will be cheaper to have the cushions restuffed and the leather repaired. Ours in 21 years old and that is what we are thinking. Has our name on the bottom as they made it for us in Italy! Just need to find someone like this person in South Carolina.
I'm in the middle of ordering parts for my ITALSOFA, sofa But, nice of you to pass on the information that you did. You went further than anyone else. and from some one else I learned there are 4 types of ( suspension's ) used in sofa's 1.) a type criss crossing springs held on to the frame with some kind of strings so many criss crossing if one let loose , you would still be ok as far as getting a sink hole 2) S springs continuous S shap, attached to the frame with little brackets and a fastener I'm in the country and burnt an old 1996 era couch thats what was left S spring on the ground. 3) coil spring set up built much like a mattress type one's 4) this type webbing made of 3 " strapping that criss crosses and is usually fasted to the frame after it turns the corner with a little stretcher solf just for that.
This video was a great help when we decided to replace the seat cushions. We used the high density foam and hope that they will last longer than the original foam. We were lucky that the structure had no breaks or cracks, even though it's made with cheap materials.
wow. thanks for posting this video. anything made these days arent meant to last. its business. I bought some Natuzzi couches at a closing store and paid 20-33% of its value. havent really sat on them yet and therefore I cant make any comments nor can I really say anything about the wood work since its so new at this this time. knowing that Natuzzi "editions" are made cheaply, I will not buy it at 55% off which I had seen at thebay few days ago.
This is exactly what happened to my 2 Natuzzi Edition loveseats. They showed signs of collapse within 3 to 4 years. I called Natuzzi because there were still under warranty at the time but they refused to do anything for me. Although I bought them on sale, the MSRP was $2000 a piece back in around 2011.
You're not alone. I continue to hear from people all over the country who have the same issue. I produced the video to show people how we would correct the manufacturer's structural and materials deficiencies. Within a week of my initial posting, I recieved 2 somewhat threatening emails from Natuzzi in Italy demanding that I take the video down as they claim it is disparaging. It felt like I was facng off against the strong arm of the mafia. I told them I would happily remove the video if they could show me one thing that I said in the video that wasn't the truth. They couldn't, so the video is still up and has been viewed around 130,000 times over the last few years.
@@KevinGillan Thank you Mr. Gillan I just inherited my parents beautiful very "expensive" "well built" now I know better "garbage" Thank you for posting your video. I was thinking about buying a 3-seater to match the beautiful junk I just inherited. Thank you soooo much.
I have a set made by Viewpoint Leather. I don’t think they’re in business anymore. But I bought them because it has a hardwood frame glued in doweled together I think. Do you think it’s worth refurbishing reupholstering or should I just buy new? The frame has held up really well for 12 years now, but the leather is tearing, However, underneath the cushion and held up pretty well because I think it’s actually Spring supported cushions. It was definitely a high-end set when we bought it.
We have one of their leather sofas, had it for 25 years, the rear seat deck is finally starting to droop. I dont know if its worth saving. The leather is in great condition.
This video is very helpful! Guys, I would also like to mention that he did say the couch was about 10 yrs. old. He is also in the business of refurbishing furniture. Can you imagine if furniture lasted that long. He might not be able to make a living. Remember, this is also a couch that gets used multiple times a day. Some dining chairs don't even last that long before you have to do some kind of adjustment to them. Just want you guys to look at the whole picture before making a decision not to buy this brand of couches based on the fact that it needs repair after 10 years of use. If the couch was not worth saving I'm sure the owner would have tossed it away and got himself something else instead of spending money on it.
You have a good point, but I have a feeling this sofa lost its initial comfort long before these repairs were made. The frame construction shown here is lower quality than many $399 fabric sofas I have seen . Putting good leather on such a flimsy frame is a travesty.
Thank you Kevin. Can you recommend a colleague in Austin Texas to repair our 12 year old Natuzzi? I think the deck removal and web replacement is beyond me.
Gee whiz...I saw a Natuzzi sofa at Ana's Furniture that I liked a lot! But I've read a lot of complaints of this sort, which is inexcusable for furniture that costs as much as this does. When my wife and I first got together we bought a new leather sofa of unknown origin from some warehouse distributor in the S.F. Bay Area where we live for $400.00. It's still as good eight years later as the day we bought it!
Muchas gracias por colgar este video, estaba apunto de comprar un sofa Natuzzi y siempre pense que eran los mejores sofas del mundo por su presentacion y precio, pero como dice el dicho NO TODO LO QUE BRILLA ES ORO. Thnak you so much Kevin.
Thank you Kevin. Our Natuzzi set was made in 2005 and has held up fairly well - in only 1 of the seats has the foam collapsed (the one I’ve sat on for 16 years). I’ve just taken the backing off the underside and the structure looks sound. I can’t see any way to remove the strapping although after removing all bolts it looks like the 3 piece seat section (without the arms) is designed to come out. Without further direction I’m leaning toward cutting the webbing for the one end section and buying new foam, then securing the foam in the seat with wood slats or a large piece of plywood. Any comments are appreciated.
Good idea, but you're you're better served replacing the webbing, if you have the tools. You'll need a good quality staple puller and decent staple gun driven by compressor. Remove the seat deck as you've discovered. Remove the staples that hold the leather in place. this gives access to the foam and underlying webbing. remove the old webbing and install new. You'll find it on Amazon - Pirelli upholstery webbing, or a upholstery supply shop near you. connect one end with staples and pull taut to connect the other end. Reinstall foam and leather. Your idea will provide structural support, it however will lack the "give" of the webbing so it will feel hard to sit on.
I have been looking for a solid built sofa on all the furniture stores since and every time I came across a style that I liked but wonder what kind of suspension system they used. Still nothing. I can't afford a $6,000.00 sofa.
You may want to check out Simplicity Sofas. This is a small North Carolina manufacturer that does not advertise and sells direct to the public only, completely bypassing retailers. The solid oak frame sofas are built to last forever. There is currently a 12 month backlog on production.
Thanks for the video! Very helpful. Questions - 1)Is this Natuzzi Italia or Natuzzi China? Cause they have a totally different materials used inside and outside of the sofa. 2) Now Natuzzi has a lifetime frame warranty for those products purchased after 2015. 3) What's your expert opinion on American Leather, Benchmade, and Room & Board sofas (compared to Natuzzi Italia)
1. As mentioned in the video, the piece was 10 years old at the time. I think this predates their chinese and brazilian factories. 2. Have you read the warranty? What are the exclusions? 3. I'm a leather furniture restoration specialists. I don't evaluates furniture retailers, distributors or manufacturers.
I have a set of Natuzzi Italia purchased from Furnitureland South in Nov. 2019. Two of the six seats have the sinking problems. You do not feel you sitting in a sofa, but got trapped. I am very disappointed. Contacted Natuzzi, who sent a local professional to inspect and does nothing so far. I spent over $8,000 dollars on several pieces of garbages. Angry
Kevin, can you please confirm that this is Natuzzi Editions? I have a manufacturing details page from Natuzzi Italia and it claims to be much better engineered than what you have here. For example, it says "The basic shape or uni-body is made from this [solid wood]." Also, "The entire frame is wrapped in Masonite to strengthen it and protect the covering from tearing". Lastly, I don't see the "S" wire suspension system.
you say a person can pull that bottom frame work out buy pulling the 2 bolt , must be more holding it than just 1 bolt on each side . Too bad your not doing a follow video on the doing that, and how to stretch new strapping if you don't own the stretcher dealy thing. and where you buy your new green strapping or do you use black I heard it;s stronger and Have you ever sat in one where someone put a 27 " x ? or what ever square 7/16 OSB piece of wood panel in each bad section to strength 'n the sagging straps? is there no give then when you sit down?
Thank you for the walkthrough. I have a Natuzzi sofa, and the foam cushions have broken down. With the work you are proposing in this video how does the cost compare with replacing the sofa?
I have a set that's about 20 yrs old and, except for some cushion compression, is in good shape. Is there an easy way to just fill the cushions and lumbar area of the backs? They are full grain aniline dyed leather, and it's just not easy to find that anymore...
I had a leather sofa that is over 20 years old made by mattress company. It’s mid grade leather, no sag springs, and framed in pine and OSB or plywood. Not the best build quality but still pretty solid. Unfortunately it got tossed out even though it only needed new foam for the seat cushions. I’ll give Natuzzi a hard pass and get a quality Sofa like a Leather sofa co. Sofa, or another couch made with high quality materials that would outlive me.
i have same issue s with my natuzi sofa set. howcan you use shit pressed wood underneath which falls apart in two years and feels bad when you paid so much more tgan other domestic brands
I hope you're still responding to comments on this video... What is the leather Natuzzi uses on their sofas? I got one used and the most worn spots show what seems to be a waxy coating that looks like it softened and then started slumping. Very strange. I'm assuming it's a coating they use on the leather, but I can't find this condition described in any "repair" information.
Wow. They must have changed. We bought a Natuzzi leather section 21 years ago and the cushions just now need to be repaired. I love the sectional and need someone near Houston to fix it. Can you recommend someone and what would we expect to pay for the repair you show in the video?
Kevin, this is excellent info. I had a Natuzzi sectional dating from the 1990s that had this and a furniture repair place in my area (Raleigh NC) replaced the webbing system with a plywood platform. I was not happy with that and we replaced the sectional with a similar style sofa/loveseat. The loveseat is now sagging where I normally sit and needs to be repaired. Are you aware of any craftspeople in North Carolina who could do a proper repair? If not I’m going to attempt to DIY it myself. Thanks in advance.
Hello Kevin, I have a 2007 Natuzzi sofa that reclines manually with pull cable handles. It looks similar in frame construction to the sofa in your video, however as a recliner I can't tell where to begin to access bolts/screws, to disassemble. Any suggestions appreciated. Thanks Art, Toronto
Great video, I noticed that much of materials used are press wood or substandard materials considering the cost of Natuzzi sofas and being that this was made over 10 years back I would think todays product is probably made even cheaper for more money. All that said since you seem to be an expert in this field, who would you recommend or what brand of furniture (couches recliner type) if you had a choice. We plan on spending in the upper range so we would at least like to get out monies worth.
Just wondering if you have any insight into a Softaly sofa i just got used. It is probably 10 years old maybe. The entire back raises/lifts up - feels like to move into another position. I am reluctant to try and move it into another position without knowing what the purpose of the movablity is. Seems like it might just fold onto the seat area to make it more compact, but wondering if it reclines or folds flat? Any idea?
Thanks for posting this video. We purchased a Natuzzi sofa & loveseat approx 4 years ago. Already, the cushion/padding in the sofa is giving way and needs to be replaced and possible the construction reinforced. I would like to find a local furniture technician but haven't been successful. Wondering if you can you recommend where to purchase quality foam padding? thx
Hi. Great video. I own a Natuzzi sectional, about 10 years old and the cushions are starting to sag and the color is fading. can you recommend someone that can help or should I consider possibly replacing it. also, i'm not sure how costly this would be to repair. I live in nj.
I've been working on Natuzzi furniture for more then 20 years rebuilding them. It's all crap, doesn't matter if it's made in China or Italy. Poor quality foam that just fails outside the warranty of 1 to 2 years. Crappy particle board frames. Poor quality webbing that, again, fails just out side the warranty. If you weigh less then 150 pounds, then it may last, but it will collapse. Most guys here in Canada weigh more the 200 pounds, so it goes to hell pretty quick. DON'T BUY NATUZZI, IT'S GARBAGE !
And it's not so much having to repair these, it's telling the customer that their 4000 dollar sectional is not that great, the warranty has ran out and they have to have it repaired out of pocket. This 5 seater sectional I'm on now is 3 years old and it's leather is still bran new, but all the foam is shot. New foam is just under 500.00$ for good quality foam, that will last at least 10 to 15 years. And that's my whole sale price, I pass that a long to my customers, I don't make money on that. People still complain though and I don't blame them, but what I don't understand is that no one does any research on a majour purchases. It only takes 20 minutes to go on line and it's all over the internet ???
You're right. People tell me all the time... "If only knew..." Part of the problem is the lack of knowledge in the leather furniture retailer community. They lead people to think it's quality by saying "Italian leather furniture." Meanwhile, the majority of Natuzzi pieces are NOT made in Italy, and even if it is, the frame structure, is cheaply made, the webbing is poor quality and the foam lacks long term integrity. This only becomes apparent AFTER the waranty expires.
HaggisCat1 Hello, I completely agree with you. I bought what seemed to be a excellent condition 2nd hand Natuzzi Leather Sectional and within one day my Kids managed to brake the frame by jumping on the sofas when I was not home. The good news is I only paid $650 the bad news is that in order to sell these and get my money back I have to fix the loose back frame on one of the sofas. What would be the best way to do this for an amateur DIYer?
I see this is an old video but I have the same issue with the same brand of couch, its a Natuzzi leather sectional. I dont have broken wood or other damage to the frame of the couch, but the cushion is sagging in one seat. I would like to know the best way to replace or add to that foam in order to fill in the loose section of leather and firm up the "hole" that has developed over time in the place where I sit. Is there a simple way to get under the straps without having to take apart the frame?
This is an upholstery project. You'll have open the dust cover to access. Then, release the webbing to access the foam once you're inside the piece. Be sure it's just a foam issue, not structural. Remove the foam and replace with like kind from a foam supply company. Bring them the original foam so they can get the measurements right. Install the new foam and reattach the webbing and dust cover.
@@KevinGillan Thank you for your response. I did open it and do see that the wood frame is perfect. I spoke to a local company who asked me to bring in the foam to order a new piece for me but..... I have no idea how to get it out from the webbing and have been afraid to damage the couch. Can you please explain how to open up the webbing without breaking it. Do I have to unscrew the large screws in the wood to do this and what is the worse case scenario as in, how do I not break anything and what do I need to be careful of so as to put it back together in one piece? lol....thank you so much!!
@@babybear4524 It's a lot less time consuming if we can have a telephone conversation. Call my 800# and I'll explain your best solution. 800-541-5982. Remember, i'm on the west coast from a time zone perspective.
Can someone in here recommend a manufacturer that uses best practices in making a leather sofa? Today I spent an hour with an RTG saleswoman and really liked the only Natuzzi sofa in the store. I can't remember the model but it looks similar to the Fedro corner version with power recliners on both ends. It's $3500 with tax and delivery, but checks all the right boxes for me - sans the recliner feature that will never be used due to small pets. Thanks
We don't evaluate manufacturers as a core element of our business. We've never been paid a consulting fee to offer an opinion in this regard. Though we have worked on thousands of pieces over the past 30 years and have drawn conclusions from our experience. If you want a piece that will stand up to the rigors of 20 years or more of active use, then you need to buy from a retailer who represents quality manufacturers and provides excellent customer support. Here is a list of manufacturers for your consideration. It is not all inclusive, rather its a suggested starting point. American: Hancock and Moore Whittemore Sherrill American Leather LeatherCraft Henredon Hickory Bradington Young Century Classic Leather Lexington Arizona Leather European: Ekornes De Sede Roche Bobois W.Schillig B&B Italia Cassina Knoll (American company but main factory is in Italy)
+Kevin Gillan Went back today for a second look at RTG and then saw a real Natuzzi at Baers. But several Natuzzi and RTG reviews have soured me on both. Many thanks for the fast reply and I'll start hunting to see where I can find and audition these brands.
Thank you for the video. I have a question. I assume in rebuilding this you have to remove the arms. There are bolts to remove but once they are out, the arm in still attached. Is there a trick to remove the arms from the deck?
One of my sofas has the exact same fault. I took the black cover off the bottom to see what the problem was and its the foam and wood stucture like this one that has collapsed! Very dissapointed with the materials used as it was an expensive sofa. It was begining to sag where I sit all the time then my friend thew herself down on it and I heard a crack. Now it has worse. Could you post a step by step video on fixing the problem. It is the area above that stupild litle bit of foam and board and the spoung had also moved. I Am sure I can repair it with the right instuctions Kevin. Thanks for posting :)
Hey Maleka... The problems that causes the collaosed seat deck is not isolated to the single issue. There can be a vareity of ways the structure fails resulting in similar symptoms. So a single video can't show all potential solutions. The root cause is in using inferrior material in construction at the factory. In your case the best solution is to examine the failed components and replace with real wood, not what was used by Natuzzi. Using a hard wood will provide longer life and improve the overall structural integrity of the frame. You may need to buy replacement foam for that foam block that goes on top of the support strut. A well stocked fabric store is a good source.
Thanks posting that advice Kevin. Will do that as I always think that underneath all that materal that makes a sofa its usually quite shoddy and surprising. We all like to sit on that particular sofa and have to others the same that are hardley every used! so are like new! I have to fight for the hole position in the sofa with the cat and my husband lol as everyone seem to be drawn into it haha. A bit like a black hole really :) PS I lover power tools haha x
I have a Natuzzi set and the legs on this furniture is so low it feels like I'm sitting on the floor I'm handicap and need taller legs on this furniture where can I get 5-6' round leg for this furniture?
Identify a wood craftsman in your area and have that person craft a set of legs to your specific dimension. You may also try an upholstery supply company like Birch who may have off the shelf legs that will work for you.
Tina Tate there are so many ways that a Nattuzi sofa fails internally that to take all these variables into consideration in doing a video would require a full length documentary. The good news is the architecture inside is very simple and so it should be self evident how to repair. Go to a upholstery supply shop and buy the Perelli webbing. The rest is a staple gun and a screw gun and some wood.
So in other words, the reason my $2,200 Natuzzi sofa is sagging after 10 years of normal use is because they used LDF for a lot of the key structural components, staples/nails instead of screws, and an insufficient number inadequate straps. Nice. The building I live in was also built cheaply by a guy from Italy. I’m seeing a correlation here pertaining to the Italian half of my ancestry...get it done CHEAP but make it look pretty, and don’t worry about longevity or serviceability.
This is a structural problem. It doesn't affect the leather so it doesn't require a leather expert. Any qualified upholstery company should be able to fix this for you.
So that's the reason why my mom's couch is sagging so badly... Her couch is about 15 years old but started sagging 5 years from when she purchased in 2000. I can understand cracking and peeling of the sofa but not the sagging. My mom's other leather couch from another company is much older but is holding up its shape wonderfully and the leather shows no cracking or peeling, either.
We purchased a 4 piece set of Natuzzi Jan 2013 to replace our 16 year old Chateau D'Ax set after a house fire. We are EXTREMELY disappointed with the quality of the foam and construction of this set. We are NOT heavy people. I weigh 125 and my husband 165. The cushions were flattened and we sank into the seats after only a few weeks. We have filed a claim with Natuzzi. We will see what they do. Their quality STINKS.
Don't expect much satisfaction from Natuzzi. We have a set that needed repairs not long after we bought them and Natuzzi nor the store stood behind it. We found a good repair person who fixed the set. That said after 2 repairs the set has lasted long enough for my expectations but I would look elsewhere for the next set.
I repaired mine myself in January. Used Eye hook screws, Hemp rope and 4" Firm Batting. I have pics available. It is much better now as long as their lumber holds up.
there are 2 Nutuzzi factories since 2007 , one in china that produces Natuzzi "EDITIONS" , AND "NATUZZI ITALIA" which is 100% Italian made with better frame construction than the Chinese sofa's have. the Chinese is "economy" quality and made to last 5-7 years , the italian made Nutuzzi is far Superior in construction from the frame up and uses premium VEG tanned leathers VS chrome tanned leathers in the Chinese line, Natuzzi made a HUGE mistake IMHO making anything in China as now there is great confusion about Natuzzi's quality all Natuzzi coming from Italy will last 15 + years, just ask ANYONE who has one
Natuzzi couches have top quality leather but the frames are total rubbish. They buy good quality leathers in Italy put them in containers and ship them to Indonesia where they make the couches. Cheap labor doesn't mean bad labor. These people are simply told what to built from and how to do it so it doesn't matter where its made but how it's made. Regards Quality sofas Scotland
I bought a sofa and chair from Natuzzi and paid for a extra premium of leather. I am under 160 lbs and in three months, the seats showed sagging. I contacted the authorized store and they a person to repair the sofa. Once he opened the inside, the webbing system was the one they showed in this video except it had three belts across. The repair person put a piece of wood on top of the webbing and that was it. What the h***. I would never buy another piece of furniture from Natuzzi again.
All furniture these days is junk unless you want to pay thousands upon thousands and still the quality is not there. I just bought my Natuzzi couch on offerup for 100 bucks so I don't have as much into it as many of you probably do. This construction looks cheap as hell... REAL Italians wouldn't accept this shitty craftsmanship.
I think that this sofa is 15 years old Is normal what you describe for a so old sofa Good Luck Mr.Gillan, as Max wrote, you need a very super extra large luckiness
Pft !! That's all I do is fix this junky Natuzzi furniture. The suspension fails just outside the warranty. Claiming a warranty has become such a PITA now too, there is so much paper work and hoops to jump through it costs the company I work for so much money taking photos and typing up the claim, it eats into the profit margin. I'm trying to convince my boss to drop Natuzzi for good and once she does, I will make a serious attempt to put Natuzzi out of business. I have hundreds of incriminating photos and videos of just how bad this crap is. With todays web, it shouldn't take long to educate the public.
Any advice on troubleshooting a Natuzzi power recliner and power seats on a Natuzzi sofa with the motion activation. All three don't work after about 13 years of service. They haven't worked in about 5 years now.
Shocked at the poor build quality of Natuzzi... especially as they claim top dollar pricing. ItalSofa is the China made brand...Leather seems OK but structure looks worse than IKEA.
I asked my friend opinion about Natuzzi furniture that was made in China (or any other thing). My friend told me the factories have quality control from the original brand (like Natuzzi, in this case). So since Natuzzi was pretty famous. So I made a regrettable purchase.
Thank you, Kevin. Was seduced by that Italian design, and about to pull the trigger on a Natuzzi sofa. You just saved me a ton of misery. It's obvious you love your craft. Well done.
Hi Kevin, your video was very informative and certainly answers some questions to the sagging in our sofa's. We bought Natuzzi's blue velvet sofa and two armchairs from their editions collection in 2017, fast forward to 2024 and the sofa is sagging. We really feel that we are sitting an inch or so lower than when we got it and you have to climb out of the sofa. The webbing was repaired a few years ago after it dislodged but Natuzzi and I suspect it's the webbing that has gone again. I'm not convinced there much craftsmanship in the sofa and wouldn't buy again. Thanks for the video and salutations from the UK!!
After watching this video and seeing the workmanship of Natuzzi - I will NEVER purchase a Natuzzi sofa again
This is really interesting. Our Natuzzi couches are now 22 years old. Cushions are starting to give way now, leather is worn, but overall impressed it lasted that long. So we are looking at new couches now and Natuzzi is top of the list, however, after all the bad reviews I am reading maybe the quality has gone down over the years?
quality has gone down everywhere is furniture...but i did just buy a natuzzi sectional and i find it pretty good quality...no creaks..lol
I have an Italsaofa from Natuzzi and mine is approx 13 years. It has worn very well over the years.
I think it will be cheaper to have the cushions restuffed and the leather repaired. Ours in 21 years old and that is what we are thinking. Has our name on the bottom as they made it for us in Italy! Just need to find someone like this person in South Carolina.
I'm in the middle of ordering parts for my ITALSOFA, sofa But, nice of you to pass on the information that you did. You went further than anyone else. and from some one else I learned there are
4 types of ( suspension's ) used in sofa's 1.) a type criss crossing springs held on to the frame with some kind of strings so many criss crossing if one let loose , you would still be ok as far as getting a sink hole
2) S springs continuous S shap, attached to the frame with little brackets and a fastener
I'm in the country and burnt an old 1996 era couch thats what was left S spring on the ground.
3) coil spring set up built much like a mattress type one's
4) this type webbing made of 3 " strapping that criss crosses and is usually fasted to the frame
after it turns the corner with a little stretcher solf just for that.
There's no excuse for using chip board and pine in any piece of furniture like this.
This video was a great help when we decided to replace the seat cushions. We used the high density foam and hope that they will last longer than the original foam. We were lucky that the structure had no breaks or cracks, even though it's made with cheap materials.
Glad it was helpful!
Can't believe that Natuzzi make sofas with chipboard
Thanks for taking the time to post this video, it was very helpful!
wow. thanks for posting this video. anything made these days arent meant to last. its business. I bought some Natuzzi couches at a closing store and paid 20-33% of its value. havent really sat on them yet and therefore I cant make any comments nor can I really say anything about the wood work since its so new at this this time. knowing that Natuzzi "editions" are made cheaply, I will not buy it at 55% off which I had seen at thebay few days ago.
You're welcome.
This is exactly what happened to my 2 Natuzzi Edition loveseats. They showed signs of collapse within 3 to 4 years. I called Natuzzi because there were still under warranty at the time but they refused to do anything for me. Although I bought them on sale, the MSRP was $2000 a piece back in around 2011.
You're not alone. I continue to hear from people all over the country who have the same issue. I produced the video to show people how we would correct the manufacturer's structural and materials deficiencies. Within a week of my initial posting, I recieved 2 somewhat threatening emails from Natuzzi in Italy demanding that I take the video down as they claim it is disparaging. It felt like I was facng off against the strong arm of the mafia. I told them I would happily remove the video if they could show me one thing that I said in the video that wasn't the truth. They couldn't, so the video is still up and has been viewed around 130,000 times over the last few years.
@@KevinGillan Thank you Mr. Gillan I just inherited my parents beautiful very "expensive" "well built" now I know better "garbage" Thank you for posting your video. I was thinking about buying a 3-seater to match the beautiful junk I just inherited. Thank you soooo much.
Natuzzi Edition=Built and made in China, leather is from Italy though. Natuzzi Italia= More expense but better quality and built over all.
I have a set made by Viewpoint Leather. I don’t think they’re in business anymore. But I bought them because it has a hardwood frame glued in doweled together I think. Do you think it’s worth refurbishing reupholstering or should I just buy new? The frame has held up really well for 12 years now, but the leather is tearing, However, underneath the cushion and held up pretty well because I think it’s actually Spring supported cushions. It was definitely a high-end set when we bought it.
We have one of their leather sofas, had it for 25 years, the rear seat deck is finally starting to droop. I dont know if its worth saving. The leather is in great condition.
This video is very helpful! Guys, I would also like to mention that he did say the couch was about 10 yrs. old. He is also in the business of refurbishing furniture. Can you imagine if furniture lasted that long. He might not be able to make a living. Remember, this is also a couch that gets used multiple times a day. Some dining chairs don't even last that long before you have to do some kind of adjustment to them. Just want you guys to look at the whole picture before making a decision not to buy this brand of couches based on the fact that it needs repair after 10 years of use. If the couch was not worth saving I'm sure the owner would have tossed it away and got himself something else instead of spending money on it.
You're fortunate that your piece has stood up to the test of time. Not all do.
You have a good point, but I have a feeling this sofa lost its initial comfort long before these repairs were made. The frame construction shown here is lower quality than many $399 fabric sofas I have seen . Putting good leather on such a flimsy frame is a travesty.
Thank you Kevin. Can you recommend a colleague in Austin Texas to repair our 12 year old Natuzzi? I think the deck removal and web replacement is beyond me.
Do you have any suggestions for someone who could do such a repair/refurbishment in Phoenix?
Gee whiz...I saw a Natuzzi sofa at Ana's Furniture that I liked a lot! But I've read a lot of complaints of this sort, which is inexcusable for furniture that costs as much as this does. When my wife and I first got together we bought a new leather sofa of unknown origin from some warehouse distributor in the S.F. Bay Area where we live for $400.00. It's still as good eight years later as the day we bought it!
Muchas gracias por colgar este video, estaba apunto de comprar un sofa Natuzzi y siempre pense que eran los mejores sofas del mundo por su presentacion y precio, pero como dice el dicho NO TODO LO QUE BRILLA ES ORO.
Thnak you so much Kevin.
Thank you Kevin. Our Natuzzi set was made in 2005 and has held up fairly well - in only 1 of the seats has the foam collapsed (the one I’ve sat on for 16 years). I’ve just taken the backing off the underside and the structure looks sound. I can’t see any way to remove the strapping although after removing all bolts it looks like the 3 piece seat section (without the arms) is designed to come out. Without further direction I’m leaning toward cutting the webbing for the one end section and buying new foam, then securing the foam in the seat with wood slats or a large piece of plywood. Any comments are appreciated.
Good idea, but you're you're better served replacing the webbing, if you have the tools. You'll need a good quality staple puller and decent staple gun driven by compressor. Remove the seat deck as you've discovered. Remove the staples that hold the leather in place. this gives access to the foam and underlying webbing. remove the old webbing and install new. You'll find it on Amazon - Pirelli upholstery webbing, or a upholstery supply shop near you. connect one end with staples and pull taut to connect the other end. Reinstall foam and leather. Your idea will provide structural support, it however will lack the "give" of the webbing so it will feel hard to sit on.
@@KevinGillan Thanks!
I have been looking for a solid built sofa on all the furniture stores since and every time I came across a style that I liked but wonder what kind of suspension system they used. Still nothing. I can't afford a $6,000.00 sofa.
You may want to check out Simplicity Sofas. This is a small North Carolina manufacturer that does not advertise and sells direct to the public only, completely bypassing retailers. The solid oak frame sofas are built to last forever. There is currently a 12 month backlog on production.
Thanks for the video! Very helpful. Questions - 1)Is this Natuzzi Italia or Natuzzi China? Cause they have a totally different materials used inside and outside of the sofa. 2) Now Natuzzi has a lifetime frame warranty for those products purchased after 2015. 3) What's your expert opinion on American Leather, Benchmade, and Room & Board sofas (compared to Natuzzi Italia)
1. As mentioned in the video, the piece was 10 years old at the time. I think this predates their chinese and brazilian factories. 2. Have you read the warranty? What are the exclusions? 3. I'm a leather furniture restoration specialists. I don't evaluates furniture retailers, distributors or manufacturers.
I have a set of Natuzzi Italia purchased from Furnitureland South in Nov. 2019. Two of the six seats have the sinking problems. You do not feel you sitting in a sofa, but got trapped. I am very disappointed. Contacted Natuzzi, who sent a local professional to inspect and does nothing so far. I spent over $8,000 dollars on several pieces of garbages. Angry
Don’t blame you for being angry. Your only solace is you’re not alone.
Cheap wood inside expensive leather outside. Thanks for the video. My love seat is sinking after 10 yrs. Can you post an after video ??
Kevin, can you please confirm that this is Natuzzi Editions? I have a manufacturing details page from Natuzzi Italia and it claims to be much better engineered than what you have here. For example, it says "The basic shape or uni-body is made from this [solid wood]." Also, "The entire frame is wrapped in Masonite to strengthen it and protect the covering from tearing". Lastly, I don't see the "S" wire suspension system.
you say a person can pull that bottom frame work out buy pulling the 2 bolt , must be more holding it than just 1 bolt on each side . Too bad your not doing a follow video on the doing that, and how to stretch new strapping if you don't own the stretcher dealy thing. and where you buy your new green strapping or do you use black I heard it;s stronger and Have you ever sat in one where someone put a 27 " x ? or what ever square 7/16 OSB piece of wood panel in each bad section to strength 'n
the sagging straps? is there no give then when you sit down?
Thank you for the walkthrough. I have a Natuzzi sofa, and the foam cushions have broken down. With the work you are proposing in this video how does the cost compare with replacing the sofa?
I have a set that's about 20 yrs old and, except for some cushion compression, is in good shape. Is there an easy way to just fill the cushions and lumbar area of the backs? They are full grain aniline dyed leather, and it's just not easy to find that anymore...
I had a leather sofa that is over 20 years old made by mattress company. It’s mid grade leather, no sag springs, and framed in pine and OSB or plywood. Not the best build quality but still pretty solid. Unfortunately it got tossed out even though it only needed new foam for the seat cushions. I’ll give Natuzzi a hard pass and get a quality Sofa like a Leather sofa co. Sofa, or another couch made with high quality materials that would outlive me.
i have same issue s with my natuzi sofa set. howcan you use shit pressed wood underneath which falls apart in two years and feels bad when you paid so much more tgan other domestic brands
I hope you're still responding to comments on this video... What is the leather Natuzzi uses on their sofas? I got one used and the most worn spots show what seems to be a waxy coating that looks like it softened and then started slumping. Very strange. I'm assuming it's a coating they use on the leather, but I can't find this condition described in any "repair" information.
Wow. They must have changed. We bought a Natuzzi leather section 21 years ago and the cushions just now need to be repaired. I love the sectional and need someone near Houston to fix it. Can you recommend someone and what would we expect to pay for the repair you show in the video?
In Houston, contact Total Leather Care. Talk with Cecil. I'm sure they can help you. And, give him my regards.
Kevin, this is excellent info. I had a Natuzzi sectional dating from the 1990s that had this and a furniture repair place in my area (Raleigh NC) replaced the webbing system with a plywood platform. I was not happy with that and we replaced the sectional with a similar style sofa/loveseat. The loveseat is now sagging where I normally sit and needs to be repaired. Are you aware of any craftspeople in North Carolina who could do a proper repair? If not I’m going to attempt to DIY it myself. Thanks in advance.
Hello Kevin, I have a 2007 Natuzzi sofa that reclines manually with pull cable handles. It looks similar in frame construction to the sofa in your video, however as a recliner I can't tell where to begin to access bolts/screws, to disassemble. Any suggestions appreciated. Thanks Art, Toronto
The reclining mechanism is bolted into the frame. Tip the piece on its back with the recline full extended. This will give you a good view inside.
Great video, I noticed that much of materials used are press wood or substandard materials considering the cost of Natuzzi sofas and being that this was made over 10 years back I would think todays product is probably made even cheaper for more money.
All that said since you seem to be an expert in this field, who would you recommend or what brand of furniture (couches recliner type) if you had a choice. We plan on spending in the upper range so we would at least like to get out monies worth.
+Lucio Acosta 10 years ago they were made in Italy. These days Natuzzi makes its products in China.
@@arlofs Natuzzi Edition is made in China and other places.
Just wondering if you have any insight into a Softaly sofa i just got used. It is probably 10 years old maybe. The entire back raises/lifts up - feels like to move into another position. I am reluctant to try and move it into another position without knowing what the purpose of the movablity is. Seems like it might just fold onto the seat area to make it more compact, but wondering if it reclines or folds flat? Any idea?
Thanks for posting this video. We purchased a Natuzzi sofa & loveseat approx 4 years ago. Already, the cushion/padding in the sofa is giving way and needs to be replaced and possible the construction reinforced. I would like to find a local furniture technician but haven't been successful. Wondering if you can you recommend where to purchase quality foam padding? thx
Hi. Great video. I own a Natuzzi sectional, about 10 years old and the cushions are starting to sag and the color is fading. can you recommend someone that can help or should I consider possibly replacing it. also, i'm not sure how costly this would be to repair. I live in nj.
Same girl
same thing happened to our sofa. seats are now sagging because the frame has collapsed.
I've been working on Natuzzi furniture for more then 20 years rebuilding them. It's all crap, doesn't matter if it's made in China or Italy. Poor quality foam that just fails outside the warranty of 1 to 2 years. Crappy particle board frames. Poor quality webbing that, again, fails just out side the warranty. If you weigh less then 150 pounds, then it may last, but it will collapse. Most guys here in Canada weigh more the 200 pounds, so it goes to hell pretty quick.
DON'T BUY NATUZZI, IT'S GARBAGE !
Don't we know. We've had the same experience and a leather furniture restoration company.
And it's not so much having to repair these, it's telling the customer that their 4000 dollar sectional is not that great, the warranty has ran out and they have to have it repaired out of pocket. This 5 seater sectional I'm on now is 3 years old and it's leather is still bran new, but all the foam is shot. New foam is just under 500.00$ for good quality foam, that will last at least 10 to 15 years. And that's my whole sale price, I pass that a long to my customers, I don't make money on that.
People still complain though and I don't blame them, but what I don't understand is that no one does any research on a majour purchases. It only takes 20 minutes to go on line and it's all over the internet ???
You're right. People tell me all the time... "If only knew..." Part of the problem is the lack of knowledge in the leather furniture retailer community. They lead people to think it's quality by saying "Italian leather furniture." Meanwhile, the majority of Natuzzi pieces are NOT made in Italy, and even if it is, the frame structure, is cheaply made, the webbing is poor quality and the foam lacks long term integrity. This only becomes apparent AFTER the waranty expires.
Kevin Gillan I nearly purchased from them, but saw this video. Better off getting it custom made.
HaggisCat1 Hello, I completely agree with you. I bought what seemed to be a excellent condition 2nd hand Natuzzi Leather Sectional and within one day my Kids managed to brake the frame by jumping on the sofas when I was not home. The good news is I only paid $650 the bad news is that in order to sell these and get my money back I have to fix the loose back frame on one of the sofas. What would be the best way to do this for an amateur DIYer?
I see this is an old video but I have the same issue with the same brand of couch, its a Natuzzi leather sectional. I dont have broken wood or other damage to the frame of the couch, but the cushion is sagging in one seat. I would like to know the best way to replace or add to that foam in order to fill in the loose section of leather and firm up the "hole" that has developed over time in the place where I sit. Is there a simple way to get under the straps without having to take apart the frame?
This is an upholstery project. You'll have open the dust cover to access. Then, release the webbing to access the foam once you're inside the piece. Be sure it's just a foam issue, not structural. Remove the foam and replace with like kind from a foam supply company. Bring them the original foam so they can get the measurements right. Install the new foam and reattach the webbing and dust cover.
@@KevinGillan Thank you for your response. I did open it and do see that the wood frame is perfect. I spoke to a local company who asked me to bring in the foam to order a new piece for me but..... I have no idea how to get it out from the webbing and have been afraid to damage the couch. Can you please explain how to open up the webbing without breaking it. Do I have to unscrew the large screws in the wood to do this and what is the worse case scenario as in, how do I not break anything and what do I need to be careful of so as to put it back together in one piece? lol....thank you so much!!
@@babybear4524 It's a lot less time consuming if we can have a telephone conversation. Call my 800# and I'll explain your best solution. 800-541-5982. Remember, i'm on the west coast from a time zone perspective.
Can someone in here recommend a manufacturer that uses best practices in making a leather sofa? Today I spent an hour with an RTG saleswoman and really liked the only Natuzzi sofa in the store. I can't remember the model but it looks similar to the Fedro corner version with power recliners on both ends. It's $3500 with tax and delivery, but checks all the right boxes for me - sans the recliner feature that will never be used due to small pets. Thanks
We don't evaluate manufacturers as a core element of our business. We've never been paid a consulting fee to offer an opinion in this regard. Though we have worked on thousands of pieces over the past 30 years and have drawn conclusions from our experience.
If you want a piece that will stand up to the rigors of 20 years or more of active use, then you need to buy from a retailer who represents quality manufacturers and provides excellent customer support. Here is a list of manufacturers for your consideration. It is not all inclusive, rather its a suggested starting point.
American:
Hancock and Moore
Whittemore Sherrill
American Leather
LeatherCraft
Henredon
Hickory
Bradington Young
Century
Classic Leather
Lexington
Arizona Leather
European:
Ekornes
De Sede
Roche Bobois
W.Schillig
B&B Italia
Cassina
Knoll (American company but main factory is in Italy)
+Kevin Gillan Went back today for a second look at RTG and then saw a real Natuzzi at Baers. But several Natuzzi and RTG reviews have soured me on both. Many thanks for the fast reply and I'll start hunting to see where I can find and audition these brands.
Thank you for the video. I have a question.
I assume in rebuilding this you have to remove the arms. There are bolts to remove but once they are out, the arm in still attached. Is there a trick to remove the arms from the deck?
There is no need to remove the arms. Once the seat deck is separated from the frame you have access to everything you'll need.
Can you please suggest someone in Los Angeles for repairs
Contact Chris Lawler, Leather Care Services - 562.693.7676. Chris should know the correct upholstery service for you if he can't fix it himself.
One of my sofas has the exact same fault. I took the black cover off the bottom to see what the problem was and its the foam and wood stucture like this one that has collapsed! Very dissapointed with the materials used as it was an expensive sofa. It was begining to sag where I sit all the time then my friend thew herself down on it and I heard a crack. Now it has worse. Could you post a step by step video on fixing the problem. It is the area above that stupild litle bit of foam and board and the spoung had also moved. I Am sure I can repair it with the right instuctions Kevin. Thanks for posting :)
Hey Maleka... The problems that causes the collaosed seat deck is not isolated to the single issue. There can be a vareity of ways the structure fails resulting in similar symptoms. So a single video can't show all potential solutions. The root cause is in using inferrior material in construction at the factory. In your case the best solution is to examine the failed components and replace with real wood, not what was used by Natuzzi. Using a hard wood will provide longer life and improve the overall structural integrity of the frame. You may need to buy replacement foam for that foam block that goes on top of the support strut. A well stocked fabric store is a good source.
Thanks posting that advice Kevin. Will do that as I always think that underneath all that materal that makes a sofa its usually quite shoddy and surprising. We all like to sit on that particular sofa and have to others the same that are hardley every used! so are like new! I have to fight for the hole position in the sofa with the cat and my husband lol as everyone seem to be drawn into it haha. A bit like a black hole really :) PS I lover power tools haha x
I have a Natuzzi set and the legs on this furniture is so low it feels like I'm sitting on the floor I'm handicap and need taller legs on this furniture where can I get 5-6' round leg for this furniture?
Identify a wood craftsman in your area and have that person craft a set of legs to your specific dimension. You may also try an upholstery supply company like Birch who may have off the shelf legs that will work for you.
Do you in fact have a how to video to fix the sofa with replacing the webbing and supporting and rebuilding the sofa? Thank you!
Tina Tate there are so many ways that a Nattuzi sofa fails internally that to take all these variables into consideration in doing a video would require a full length documentary. The good news is the architecture inside is very simple and so it should be self evident how to repair. Go to a upholstery supply shop and buy the Perelli webbing. The rest is a staple gun and a screw gun and some wood.
Kevin Gillan
Thanks so much I love this sofa, it's just old and needs some TLC!
So in other words, the reason my $2,200 Natuzzi sofa is sagging after 10 years of normal use is because they used LDF for a lot of the key structural components, staples/nails instead of screws, and an insufficient number inadequate straps. Nice. The building I live in was also built cheaply by a guy from Italy. I’m seeing a correlation here pertaining to the Italian half of my ancestry...get it done CHEAP but make it look pretty, and don’t worry about longevity or serviceability.
i live in brooklyn, nY. this is the exact probelm i have! Can anyone suggest a place to have it fixed?
This is a structural problem. It doesn't affect the leather so it doesn't require a leather expert. Any qualified upholstery company should be able to fix this for you.
@@KevinGillan thank you
Excellent!😊
Thank you sooooo much!!!
You're welcome
our natuzzi leather couch is peeling.. the colour. ( plasticized finish ) is peeling off.. after about 8 years... not impressed with lack of quality.
sounds like you have a piece that's not real leather. Out of the Natuzzi factory in China, they make furiture with bicast, a synthetic. It peels.
So that's the reason why my mom's couch is sagging so badly... Her couch is about 15 years old but started sagging 5 years from when she purchased in 2000. I can understand cracking and peeling of the sofa but not the sagging. My mom's other leather couch from another company is much older but is holding up its shape wonderfully and the leather shows no cracking or peeling, either.
We purchased a 4 piece set of Natuzzi Jan 2013 to replace our 16 year old Chateau D'Ax set after a house fire. We are EXTREMELY disappointed with the quality of the foam and construction of this set. We are NOT heavy people. I weigh 125 and my husband 165. The cushions were flattened and we sank into the seats after only a few weeks. We have filed a claim with Natuzzi. We will see what they do. Their quality STINKS.
Don't expect much satisfaction from Natuzzi. We have a set that needed repairs not long after we bought them and Natuzzi nor the store stood behind it. We found a good repair person who fixed the set. That said after 2 repairs the set has lasted long enough for my expectations but I would look elsewhere for the next set.
Natuzzi Edition I believe. The sad thing is that is being build the same way regardless of the model.
I repaired mine myself in January. Used Eye hook screws, Hemp rope and 4" Firm Batting. I have pics available. It is much better now as long as their lumber holds up.
Dolly Lu Sorry I really don't know.
there are 2 Nutuzzi factories since 2007 , one in china that produces Natuzzi "EDITIONS" , AND "NATUZZI ITALIA" which is 100% Italian made with better frame construction than the Chinese sofa's have. the Chinese is "economy" quality and made to last 5-7 years , the italian made Nutuzzi is far Superior in construction from the frame up and uses premium VEG tanned leathers VS chrome tanned leathers in the Chinese line, Natuzzi made a HUGE mistake IMHO making anything in China as now there is great confusion about Natuzzi's quality
all Natuzzi coming from Italy will last 15 + years, just ask ANYONE who has one
I have a whose set of Natuzzi Italia. Two of the six seats have the sinking problem described in the video.
Natuzzi couches have top quality leather but the frames are total rubbish. They buy good quality leathers in Italy put them in containers and ship them to Indonesia where they make the couches. Cheap labor doesn't mean bad labor. These people are simply told what to built from and how to do it so it doesn't matter where its made but how it's made. Regards Quality sofas Scotland
I bought a sofa and chair from Natuzzi and paid for a extra premium of leather. I am under 160 lbs and in three months, the seats showed sagging. I contacted the authorized store and they a person to repair the sofa. Once he opened the inside, the webbing system was the one they showed in this video except it had three belts across. The repair person put a piece of wood on top of the webbing and that was it. What the h***. I would never buy another piece of furniture from Natuzzi again.
All furniture these days is junk unless you want to pay thousands upon thousands and still the quality is not there. I just bought my Natuzzi couch on offerup for 100 bucks so I don't have as much into it as many of you probably do. This construction looks cheap as hell... REAL Italians wouldn't accept this shitty craftsmanship.
I think that this sofa is 15 years old
Is normal what you describe for a so old sofa
Good Luck Mr.Gillan, as Max wrote, you need a very super extra large luckiness
@Dreamstate What brand?
I have Natuzzi couches they are junk sagging uncomfortable and only 9 years old $5000.00 what a mistake buying these!
Junk I am surprised it is all gue and particle board
Sorry you are having this difficulty, but it is not uncommon.
I was interested in buying one of these.. Chipboard? Bye-bye !
Pft !! That's all I do is fix this junky Natuzzi furniture. The suspension fails just outside the warranty. Claiming a warranty has become such a PITA now too, there is so much paper work and hoops to jump through it costs the company I work for so much money taking photos and typing up the claim, it eats into the profit margin. I'm trying to convince my boss to drop Natuzzi for good and once she does, I will make a serious attempt to put Natuzzi out of business. I have hundreds of incriminating photos and videos of just how bad this crap is. With todays web, it shouldn't take long to educate the public.
Any advice on troubleshooting a Natuzzi power recliner and power seats on a Natuzzi sofa with the motion activation. All three don't work after about 13 years of service. They haven't worked in about 5 years now.
Shocked at the poor build quality of Natuzzi... especially as they claim top dollar pricing. ItalSofa is the China made brand...Leather seems OK but structure looks worse than IKEA.
Your observation is consistent with hundreds of clients I've spoken to over the years.
I asked my friend opinion about Natuzzi furniture that was made in China (or any other thing). My friend told me the factories have quality control from the original brand (like Natuzzi, in this case). So since Natuzzi was pretty famous. So I made a regrettable purchase.
I have used it,rubbish
Natuzzi disillusionment. USA made is better