New rules for airlines going into effect this year
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- เผยแพร่เมื่อ 25 ส.ค. 2024
- Kevin Brasler joins Erin Mayovsky and Good Day Seattle to discuss the new rules for airlines going into effect this year. These rules include automatic refunds, removal of extra fees, and more.
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It always amazes me how a company can refund 7 to 10 business days yet they can whip it out of my account immediately
It's never gone 'immediately' -- it takes 2-3 business days to approve every transaction you make (that is not cash* [edit])
If they 'refund' (i.e. "pay") you immediately, and you contest the original charge, they're out double.
It's 2-3 business days to process the transaction, and minimum 2-3 to verify you're making a legitimate claim to a refund, then 2-3 to issue the money back (same as the original transaction).
None of this doesn't make sense, if you pause to think about how the systems are actually set up.
@@UpYourArsenalok what’s 2-3 days have to do with 7-10 business days ?
@@nunzioification Re-read the comment, do the math, come back to us.
@@nunzioificationit has to clear before it’s refunded, and it could be over a weekend. If you just bought the ticket, up to 3 days to clear, up to 3 days to return, plus a Sunday. 3+3+1. The law and policy really needs to take into account the worst case scenario for things that are outside of the airlines control.
Yall are seriously saying it takes 3 days to check if a purchase is real..😂😂 do you think people are physically searching through papers? Everything is digital now. It can be done near instantly. They just dont want to.
Automatic… if they can take payment at the ticket counter they can refund it at the ticket counter.
Like an insurance company, they are there to collect funds, but not pay out.
I got a refund at the ticket counter and my charge was refunded within a couple days.
@@georgemcgnarly3144 Rare blue ribbon award.
“Please allow 6 to 8 weeks to process your refund.”
💯
Still no rules about all these overbooked flights. That's the most toxic thing about airlines. They shouldn't be able to kick paying customers out off their seats.
Agree 100% Overselling a flight is, in my opinion, outright FRAUD!
The most toxic things about airlines is how passengers blame airlines for policies made by the FAA. How passengers feel the tarmac is like grocery store parking lot and pilots are driving a mini van not a multi million dollar airplane.
And those that buy tickets…..should show up.🤷🏻♂️
@@kimberlysoto6864
They don’t have to show up.
They will be charged anyways!
It’s like the stock market. You just have to work the system and book at the right time. Seats change in price based on demand….which is insane. (Demand is low at 3am…)
They should pass a law that airlines can’t overbook seats!
Amen to that!
@@user-lt5no1xt1zThen they will raise prices to cover empty seats. Your choice.
@Airpaycheck their inability to optimize their payload does not constitute a problem on their customer.
They overbook because a small percentage of people don’t show up for flights.
@@Airpaycheck they already do that
Remember when we didnt pay extra fees for bags? 😂
That expense was just rolled into the price of the ticket. Back in those days, the airline's top executives weren't making millions in annual compensation, either...
@@kenc2257Yeah but even with the expense rolled into the price of the ticket as you say, tickets back then still weren’t that expensive as they are now.
I remember when they served real food for 3 hours flights
Biden is working on that. Junk fees.
And do
The whole airline industry is so predatory. It’s essentially a monopoly at this point, I really hope we see more protective consumer legislature as time goes on.
Agree. On par with new car dealerships
@@Oo-IIII-oO "Yes, but we have lowered the air in the tires fee to $99, and we can get financing for anyone, even YOU!"
It's all of America :) where you eat when you get paid when you pay someone everyone getting taxed on tax on tax, everyone is trying to f someone. Lots of us are getting f at every corner
Exactly…..if I give you money…I want money back when things don’t work out. No more keeping our money while you issue worthless vouchers with hideous restrictions. My money had no restrictions when I handed it over to you. Airplane manufacturers, airlines, airports and TSA all need a spanking. Yall just ridiculous!!!
That’s my problem right now I have 1375 dollars on credit that I have to use by sept 15 2024 but I don’t want to actually travel before that date. So basically either I use it or I lose it. All because I missed a connection flight due to a delay on the first flight and it was faster to have purchase another ticket than to wait over 24 hours for my flight. I had to fight for the credit as they wouldn’t refund (and it was their own delay). I always try to get direct flights but this was an emergency so I took whatever flights were available the quickest and ended up worst off.
I went from Heathrow London > Dallas Texas > Albany NY.
My connection in Dallas got delayed 27 hours and I had to buy a new ticket to get to Albany NY. I didnt get a hotel or refund or anything.
It's disgusting how airlines treat customers.
Chevron ruling is gonna make things a lot worse.
I wouldn't have let that go.
Classic american airlines 🤣
During the pandemic ANA was giving full cash refunds. No song and dance just an immediate refund. Kudos!!!
That's because of the Japanese Tradition .. The American Way is Way different .. No Automatic Refund unless you asked for it.
I had a completely different experience altogether when covid hit. We asked for a refund again and again but didn't receive anything from Delta in over 6 months. It was a nightmare. We didn't let it drop because the ticket price was over $2000! Eventually after many many phone calls and finally the threat of legal action we got our money back.
Use to fly ANA all the time for work. Japanese airline, so there's that.
Imagine suing because you can't scam people anymore. If only everything had rules like this that had to be followed.. But nope, yall to busy fighting with each other over believing that voting for whoever matters
They still did. I booked a flight with them in January, but first flight to my connection was delayed, which would have caused me to miss the main flight. Once I explained the situation and filled out their form, got a full refund back in a week.
They should do the same to hotels. Hotels these day charge guests various fees. You can’t see the fees until after a few clicks to the final step of booking. The final price is often 20%, sometimes 50% morn than the initially displayed price.
Flying has become no better than taking a Greyhound bus. In some regards, worse.
Which regard
@@user-dp7td7fj1l A door may be flying off
The bus is more comfortable.
👀👀 yeah... No
You’re about right…but I can NOT do Greyhound anymore🙅
Hmmm, I've never been charged more than I expected. On the other hand, now having to pay for each piece of luggage is ridiculous.
Southwest let's you carry on 2 pieces of luggage and also check 2 bags for free
I think this is more for flights like spirit ect, they have a $50 ticket price but $80 to bring a carry on lol and that’s one way.
So they worry about how heavy the luggage but they don’t worry about how the passenger is heavy?! Need to make restriction too.
@@SCLana Or requiring a 2nd seat be purchased if a quarter of you overflows into the next seat. Another reason I pay the extra for an aisle seat - I hate having headache & backache from being hunched in a middle seat because the folks on either side are overflowing over AND under the armrest. I'm a fuller figured gal so I get it can be a tight fit, but still fit inside the "box" of a given seat. The day I start overflowing, I'm either accepting the additional cost of a 2nd seat or I'm travelling a different method.
When families buy basic economy tickets and don’t pay the fee to sit together, then they ask customers who DID pay for their seat to move. I ain’t moving. Sorry not sorry
I moved. On the condition they moved me to first class.
You dont have to move, but i will allow a child or family to sit together if i can make someone happy. Thats just me. I dont see life as that rigid.
@@pn2074 If they want to sit together, they should pay for it. Not annoy the crap out of paying customers. But if you willing to do that, good for you
Agree. I paid for the seat, but I’ll be happy to move to business class or first class
@@TD-ki9ikcool story, but people work hard for they money. So you want people that spent their hard earned money on seats to give them up for random bums like you. Ya that makes sense. Stop saying karma, nobody is doing anything bad.
“Billions of dollars in junk fees” is exactly why they are challenging it in court 😂
Glad for the change. Airline companies getting away with too much for 20 years. Now they have to work on insurance companies, cable, and hospital cost.
For 20 years? LMAO. Been longer than that, try again.
And Colleges and Universities over 600% increase tuition cost since the 1980s according to Mike Rowe.
@@reneetones2077 *sigh* Yeah, that too. I’m sure if we really think about it, the list will be longer.
Another great tip is to booked through the airline itself! Use Travelocity and orbits to find out what airline goes where you want to and for the best price. Then go to the airline site directly and book a flight with them. It takes out the third person policy and the airline will be able to help you more. Been in the airline industry for over 30 years.
Yes, you’re correct. I always book thru the airline itself …I also use hopper to determine what airline has the best offers, then I go directly to the airline website
Are you more likely to be able to get an actual refund if booking through the airline vs the 3rd party sites?
@@VAwitch yes! American Airlines, United Airlines, Delta all offer a 24 hour free cancellation and full refund policy… as well as .many other Airlines. Booking directly with the Airline, makes it easier to ask for a refund.
I'm actually looking forward to trying this. My last two trips were through expedia and I ended up being pretty limited by the 3rd party restrictions
The whole family thing is still going to anger travelers. The problem wasn't that the airlines weren't accommodating, it was that the parents would book flights that don't have any seats together with the hopes that someone will just give up the seat they paid for. All this does is force airlines to re-assign seating to others parties.
There are fees on everything now. Airline fees, Hotel fees, Car Rental fees, even when buying takeouts, there's a fee. Gone are the days where everything is a flat rate.
Let's spend millions to fight this instead of just sucking it up and treating people right. Probably the most despicable industry going.
Just refunding the ticket cost for a cancelled flight is NOT adequate. Imagine the inconvenience a traveller has to go through to complete the travel buying an alternate ticket that would be much expensive since last minute purchase, delay and possibly missing a connection etc. Airline should refund 3 times the ticket price as a mandate for cancelled flights, or an alternate flight within 4 hours plus 25% of the ticket cost as a penalty.
Exactly!! Tho your proposal is unlikely, I would like to throw in there they should have option for travelers to choose if they want “automatic” refund or earliest replacement ticket. If I needed to fly before the cancellation, I would still need to fly by the time of the cancellation.
@@nhcsuck42 Plus many people I suspect, are like me - we don't have hundreds of spare dollars laying around to drop on a new flight while our funds are tied up with the OG flight.
I wish the refunds would have always been in effect. I recently booked a flight to Virginia Beach to move my daughter out of her apartment because the navy was moving them. The move date changed so I had to cancel the flight and of course they gave me a one year credit that I will never use. It's disgusting.. so the idiots just got 300.00
it's the same at las vegas hotels, at an inexpensive hotel it's 18 a night on the web site but there is a resort fee of 30 something
Consumer should get together and sue those airlines who’re trying to block the new laws.
Lol sue them for what?
@@TheRacerRich Sue them for their attempt to block a new law that will end sketchy business practice and save low income customers. Thought you're smarter to figure it out on your own, unless you represent one of those airlines then we all get it lol
@@aahmed29 That's not a cause of action you can sue for. This would be immediately dismissed on a motion to dismiss, and if brought by an attorney that attorney would likely be sanctioned by the court for bringing such a clearly frivolous claim.
Under Chevron the airlines are entitled to their day (read years) in federal court.
Stop flying on those particular airlines. Everybody. All on the same day(s). Problem likely solved.
10 business days for a refund still? Jesus Christ - if they can scan your card and charge it they can press a button to refund it 🤷🏻♂️
Law says 7 days
The initial charge still has to process before any money transfers 'hands'.
The airline isn't responsible for the banking system --- but if they "immediately" 'refund' the money and someone contests the initial charge, the airline is out over the *bank's* policies.
This makes perfect sense. If you want to get mad about it, get mad at the banks for how 'cancelled' charges work.
how about a rule stating that wheels must remain on the plane?
😂
And door/door plugs
Ouch
I think it’s going to get a lot worse than that
I’m not flying because the seats are uncomfortable, tickets are expensive and it’s not safe. I’ll take the train and enjoy the ride
I'd be concerned about the maintenance on train tracks. Flying is statistically still way safer but it's all about the operator. I guess you can go either way but I don't trust infrastructure in this country.
Tracks are so bad 65 mph is about as fast as it goes and not frequently. Nice way to travel if you have the cash to get a bedroom.
To many derails in the past couple of years so NO!!!
Okay wimp
You gonna take the train across the ocean too ?
The USA is so behind with consumer regulations. Europe and the Uk has had these laws for a long time.
Not sure I agree from my personal experience. We have family in Poland and visit every year on Lot Polish airlines. They last few years they started charging to choose seats. We even tried having family in Poland book flights for us and we pay. Same issue with having to pay extra to choose seats together.
Are you stupid? Have you even been on a european airline?
I live in Europe. You’re wrong (and dumb)
Avianca is infamous for this. They're the worst airline in my opinion and very popular for latin American travel
What about seat selection
Why should some one pay again for seat selection when you already have paid for the seat
Another way for them to make more money. They just care about our money that’s it.
Thank you for this video. I rarely travel by air, but now being retired I want to get out more. You're doing a great public service.
Frontier returned mine within 3hrs of submitting a refund request
I love Frontier. The staff was very nice and the flight was pleasant.
@@whatchamacallit70best Airline in my opinion!
WOW, you must be from an alternate universe, lol. I will NEVER fly with them again, even though they are the only airline that has a non stop flight back to my home town. Last time I used them, they canceled my flight and did not give me a refund, just a credit, which I will never use and I had to be pretty assertive to even get that. Their customer service department is absolutely awful. That being said, their pilots and flight attendants are pretty good. never had an issue with them.
@@staceylynn7749 I got lucky😂
Southwest offers free two checked bags. I never had a checked bag for most travels but I still travel Southwest if possible for that one reason.
What about seat refund? If you didnt get to sit on your preselected seat?
My credit expired! Great
Airline BigShot: "Here is your voucher. We're sorry that you won't be traveling with us again."
I lost $800 to British Airways after my flight was canceled during the pandemic. They gave me a travel voucher and unbeknownst to me the voucher expired.
Such a scam 😡
Same with Canadian airlines. A flight was canceled and they also issued a voucher. THEY WILL NOT REFUND THE MONEY. Gosh that was stressful. Good thing they can't do that again
I had the same problem with American Airlines.
Me with JetBlue
Just dealt with this yesterday canceled a flight which costed about $2300 dollars total they gave me it back in travel bank credits instead of actually paying me back in actual money I don’t know how this is allowed
You have to say that this unacceptable and tell them that you know that you have the right to get your money back. They just make it seem like you can only get credit.
There are TH-cam videos that show you how to word it, but I heard that works.
These laws are most welcomed! Good job ! 👏👏👏
Thank you for this glimmer of hope and sanity!
This is as inefficient as the “passengers bill of rights” instituted last century due to horrendous air travel complaints. Service has worsened. Nothing will change for passengers
Great segment. Thank you.
Sounds like air travel will become more expensive
This is why southwest is popular
I only fly southwest.
@@lindabradford9591me to..
Southwest only for me too ❤
What they need to really work on is having these airlines stop over booking flights, that’s the biggest inconvenience and pile of bullshit ever, you’re sitting on a plane and then they make you get off because they sold too many tickets? That needs to be addressed into law immediately.
How about airlines going back to just letting you pick your seats for no fee? It feels like flying is becoming a thing only the wealthy can do again. It cost us almost $1400 for my husband, myself, and our toddler to pick our seats and ensure we'd sit together when we flew roundtrip from SLC to Houston for a family wedding. We even booked 4 months ahead of time. We didn't have that kind of money, but we wanted to support someone we love very much. Then we got to the airport only to find that we had to pay to check our carry-ons. So that was another $80 both ways. It's just ridiculous.
And ticket prices are about to double / enjoy the new rules
Good story. How about get ride of the baggage fees altogether!!!!!!!! The plane was built with cargo space cuz they knew we would need to take our luggage with us when we traveled on vacation, business, etc. we haven’t always had baggage fees. Anyone remember Ozark, Pan Am, TWA, American, United, Delta, & oh yeah, Southwest Airlines, hmmmmmmmm………………
I’m very happy I fly Southwest 🙌🏾
This is so good to hear, especially not charging to sit with my kids💙
Thank you Pete.
Separate family members regardless of age will create a safety issue during emergency. Family members will search for other members during evacuation before they themselves will evacuate thereby blocking everyone from exiting. Such a dumb policy for profit.
Any consideration about other bookings based on the flight like hotel, car hire etc.
Yes plane doors and tires MUST stay on 😂😂😂
Hospitals have to be upfront about extra fees, and airlines should be, too. All businesses should be upfront about extra fees.
If these rules were not approved by Congress, Chevron means the airlines can keep these rules tied up in federal court for years.
Is this the same Chevron law that SCOTUS recently overturned?
@@christinegeary4877 SCOTUS overturned the Chevron deference. That means that the airlines are entitled to force the FAA to take them to federal court to enact any new rules not voted on by Congress.
Europe we have the best travel protection. Canceled or late flight? 600 euros goes to you. Also bags being lost and etc
Does this include cancels due to weather though… airline did me dirty that way
Thank you for taking the action and this will help us in the future. I was not aware that I needed to apply for tourist visa in visiting Vietnam and I found out at the airport besides I lost my ticket, hotels, and I had to pay 9000 Thai Baths for the agency fees, at the ground floor of Bangkok airport and he was the top greediest agent I had ever encountered in my life. I do not support those wealthy people to pay more taxes, but I do against on chocking/milking money from their customers/people.
Back when covid hit philippine airline cansoled my flight, I tried several times to get a refund, i never did, two thousand dollers they stoled from me! My wifes friend and her husband had over nine thousand stolen from them, they never did get a refund.
Don’t think Pal is part of this change as this is American law only?
Stop flying. Stop giving them money. Unless it's 100 percent necessary to fly. Drive to your destinations. If you can drive, drive. The only thing that will cause a change is to affect the airlines wallet.
I’ve driven cross country three years in a row and it was the best traveling I’ve done in many years. I left when I wanted to. I ate when and what I wanted to. I didn’t have to climb over strangers or wait in line to use a thimble sized restroom. I didn’t have to compete for space to stow my carry on. I didn’t have to smell the nauseating smell of various multiple cuisines clashing in a relatively small enclosed space. Best of all, I didn’t have to contend with rude humans who many times act like feral animals. Not to mention the reconfiguration of airline cabins. The new seats are narrower and closer together so if you’re larger than a 10 year old, the armrests dig into your waist/thighs and your knees are touching the seat in front of you. No thanks. I’ll drive and enjoy the scenery along the way to my destination. Truthfully, with the rising cost of airline tickets, and all the added fees and taxes, plus the cost of food or water both on the plane and in the airport, the costs incurred by driving aren’t all that much more than flying.
they been stealing money for years
And still not profitable lol
Good to know.
These laws will just cause ticket prices to go up...
Yeap, I have 200+ flights and the moment they start causing guaranteed returns of funds, and try stopping the 1-3 overbooking, flights will all so up $20-$50 a flight.
They overbook common flights that have other cancelations, that's how they balance costs.
So what’s the solution? Customers are just f*cked?
Definitely not. There's competition. We have choices. Unless all the airline companies increase their prices...
This excuse always comes up when legislation is passed to stop predatory practices from companies. No, it won't. And even if it did, 1. you're again still paying about the same on average. The only difference is nothing is hidden now. 2. Airlines raise the price to see how much they can get away with, not because the market organically caused them to increase it.
Great Job Pete
frontier did this to me. booked 2 people and we sat 15 seat apart.
No one wants a voucher! They want an instant refund. Just like you automatically took it out of their account in the first place
Bravo! That’s how it should be. The EU needs the same rule.
Airlines are suing that they have to be transparent about their prices? Why are companies who make so much money so fast to try to rip someone off.
As a 32 year airline Captain I can tell you first hand the egregious level of dishonesty at the airlines, all from the management. Also, at all costs, avoid the regionals, especially SkyWorst (West)!
Sometimes you can’t genius!……as a current captain at a part 135 carrier for the last 15 years, I’ll say this…fly private! You’ll thank me later
Isn't it exorbitantly expensive to fly privately? If there were options that put it roughly in the price range of a commercial flight I would do it in a heartbeat.
Wow! An airliner has to actually do the right thing? Wow!
Great interview.
Excellent information thank you
This is Awesome!
How many times, i have been asked to put my legit carry on bag and check it because of lack of space in over head bins. I came packed with a carry on so i can take my bag and exit. On the contrary invariably, i have to go to Baggage carousel spend 2 hours extra to pick my bag. Will they pay me the baggage fee, they otherwise charge for my inconvenience?
they should just not allow any carry ons. If you fly expect to check a bag
What I find is some people who are booking once they see a low ticket they think it includes carry on and check bag. It best to read the entire page when booking.
Very informative ❤ thanks for the update but does this upcoming rules apply to all airlines?
Billions on junk fees while messing with schedules and reducing the quality of service across almost every travel experience. How can we fight back?
That was very informative. Thank you.
This still doesn’t resolve if a cancelled flight and you get your money back… what if your stuck and your return flight gets cancelled and they give you a refund; you still have to fly back home. Now what? You’re gonna end up paying a lot more for a last min return flight.
I haven’t flown for many years, so it’s astonishing to hear that they were charging families ticket fees in order to be able to sit together. I’m call a flight. Our family took when our child was 18 months old and the airline had switched our seats and put us in separate seats on the flight that started 11 PM in the evening complained and asked for help on the issue to every single person with the airlines that I came across and everyone said oh they’ll take care of it on the plane. When I got on the plane, the flight attendant told me he couldn’t do anything to help me. I said if you can’t do anything who can? So then I took my daughter. My husband followed me, and we went over and sat down in the one location with 3 seats together, and I said “We’re not moving.” I knew in order to move ahead with this the way we needed for it to happen, I had to put the problem back on the airlines and not on me and my husband. Fortunately, there was a family of three adults who had planned to sit in those seats and when they saw what was going on, they quickly let us sit there. It was ridiculous that the airlines knew that they were gonna have a problem. They kept kicking them football down the field, knowing it was gonna be a disaster, but not caring in the least.
I recently traveled to Dublin. I had to pay €60 to pick my seat on top of the airfare.
I don’t like that fee at all!
Technically you didn't have to, you choose to. You could have picked a seat within 24 hours for free
@@john40539 I know but I did not like sitting too close to the lavatories.
Thank you Pete B!!
Ssupport the new rules, we the customers paid for everything and are hands are tied. The airlines can do whatever they want unless someone control them
We the tax payer are also supporting the infrastructure the airlines depend upon.
As the basic economy ticket s fees, that is the point of a basic ticket. You get a seat on a flight and at most a carry on for that cost. If you want to pick your seat or have a checked bag, buy a normal economy ticket or pay the fee. I don't understand why people are whinning about that or don't understand why a basic economy ticket is for. I have used a basic economy ticket when I am just going somewhere for a weekend by myself and don't need to check a bag, it has saved me a good bit of money.
Canada should have the same rule to protect consumers
I support the change
🤩 Ty Pete 🥾edge edge Dept of Transportation!
Not all airlines, just American based corporations.
What I hate is it's a different price to fly different times of the day shouldn't matter whatsoever everyone is working at 7:00 a.m. everyone is working at 7 p.m. what is the difference the plane is still full it's going to the same place nothing is changing when you start booking it's $650 by the time you put in your return information now it's almost a thousand again shouldn't matter
Great rules glad things are changing!
I had a 1st class ticket on Alaska Airlines and 16 hours before my flight they bumped me to premium economy most likely to accommodate a person willing to pay a higher price.
Did you get a refund?
@@user-ks3qr5fk6m Yes, 6 weeks later
I like the new rules
This is great news
I vote for reasonably priced FLYING CARS.
Been a member of United and Delta Airlines for 30yrs travel Enjoy Life
Be an Informed traveler. The are no junk fees just upgrades. Like when McDonalds offered Super size, you get what you pay for. I’ve traveled with my toddlers and never been told I have to pay to sit together. In fact when I book a flight with American. They always assign our seats together without even asking and never requested more money. Families always do with American Airlines, they have been amazing with their policy. Even Southwest has family boarding for free to keep families together. If you want a seat closer to the front or the more legroom, yeah you pay for that. Don’t order off the dollar menu and expect a filet mignon. Better example, don’t order a basic Uber and expect a Cadillac Escalade…
I use breeze and allegiant.. not only do they let you pick your seats they have families sit in the back where they can be together and away from people who would like to be a little more on the quiet side towards the front... And they don't charge extra for those seats. Breeze gives you free cancellation in the form of points so even though you don't get your cash back you get your points back and I saved mine... I've had the most pleasant experience with these two airlines here in Utah at our Provo airport only because it is a very small airport and literally it's 20 minutes to get in and wait for your plane...
Europe airlines have had automatic refunds for a while. I had a delay on Air France on a vacation last year and week later I had a refund check at my US address.
It should be illegal to sell more seats than exist on the plane itself.
Like it’s illegal to sell non-existent items on ebay, or to sell the same item multiple times but only give it to one buyer and keep all the money.
It should be illegal to sell non-existent seats or to sell the same seat to multiple people.
👏🏽 like this new rule!!
7 - 10 days is not automatic 🤦🏻 still doesn’t help people make quick adjustments