My mind is absolutely blown that people are still spending their money on Chanel bags. First, the quality does not match the price (not even CLOSE). Second, customers are treated like chumps by the Chanel employees. Time to let this brand go.
Bag *gtdupe* is versatile, fits a variety of items, and is definitely a workhorse! I think seeing it everywhere (like the *gtdupe* ) is proof that it's already a classic.
*hotdups* The canvas tote actually reminds me of the Hermes Garden Party too. Thanks for making this video to suggest more budget friendly alternatives. love it!
I very recently ordered an ostrich Louis Vuitton Pocket Organizer. My SA let me know that it had arrived and they brought it out and said we haven't opened it we wanted to open it wth you. So they did and I immediately saw a mark on the leather. It was a tiny mark but still it was damaged. They could not have been nicer about it. They immediately started appologizing and said this is unacceptable, this never should have been sent out. They said we will find another one and have this here in three days. Its sad that Chanel treats people like that. Its not a luxury experience at all.
This is why I love Louis Vuitton. They repaired my bag for free with no issues because the edges of the straps were "melting" due to the glazing they used. Took a while because this was back during Covid, but much better customer service, in my opinion.
Agree, LV is great. They have something for everyone, and I have never had an issue with quality on anything I have purchased -- and I have a variety of types of bags from them.
I sell bags and buy genuine and fake ones. Many times I've been asked about the Prada bags I post and people think are real, I always tell them it's a fake bag they bought on *condup* and they can't believe it.
THANK YOU so much for this video!!! We need more honesty about these newer generation "luxury" bags. I keep hearing the worst things about these 'modern' Chanel bags & their poor quality. Some people are only buying *vintage* chanel because they were clearly higher quality. For these same prices, I think the quality of Dior is much higher (so are the leather Longchamps!) & they both probably have better customer service, too. I have a medium Lady Dior that is impeccable in metallic lambskin with zero problems after 5yrs. I'm not a chanel girl at all, and thanks to your video my suspicions & hesitation to buy chanel are reaffirmed. I love that barbie pink color of your bag, but that is A LOT of trouble & inconvenience for something so expensive. Thank you for telling us what happened.
Honestly speaking, Chanel bags are more delicate. Although the inner linings are leathers in my vintage Chanel’s, I am afraid to strength the pockets with cell phones or keys. Color transfers are expected on light colored lambskins. The bottom of Chanel bags are not structured as we need to carry light or use a base liner . People said Hermes bags are more durable. Actually, most of their leathers are thicker and can sag and become slouchy looking. My Hermes closure (coated with platinum) also has a lot of lite scratches. I guess these bags are very delicate. Not like gold jewelries which could last forever. Maybe invest in gold jewelries instead of luxury bags? 😂
Yeah, I'm sorry you had this experience. This is why I cannot get into Hermes and Chanel with their games. The way the sales associates just don't care because they can just sell it to another. Only way to make all this stop is that we don't purchase from the brands anymore.
My Black Classic Handbag with the silver metal also rusted, funny thing is I’ve take it out maybe 6 times? Bought it a year ago for over $9,500. Super disappointing trying to get anything fixed there, I stopped calling. Chanel just doesn’t care anymore.
I don't understand why do you guys keep rewarding Chanel with your money knowing all of the quality issues with their bags. if you the customer Stop rewarding Chanel for bad quality they will listen.
I saw the non alignment in that bag in the Washington DC boutique also. The SA showed me three bags that had that non alignment. I think you are right about favorite customers getting the top quality bags. I think there are Chanel seconds that they try to see to anyone they can.
You are their customer. You notice a flaw in a very high-priced bag. Apparently, NO ONE who actually works for Chanel noticed it. Not the person who sews it, the inspector, the managers, the supervisor, the sales agents. No one. You notice it, you don't want to buy it and then they diss you? Speaks volumes. They didn't like that you noticed something they all overlooked.
Wow! Chanel will not get any of my $$ unless it’s vintage. I am hearing nothing but quality issues with their bags. I know they contract vendors to make quite a few of their bags so they do not care about quality anymore…they just want us to be like sheep and assume they still have the quality of the past. In the last 15 years they have opened up so many boutiques…..so to keep inventory in all these boutiques they started using independent contractor factories to make some of their bags….and there goes the quality. Sometime growth is not the best…as we can clearly see with their new bags.
I can’t believe THE MANAGER tried to convince you to get a DEFECTED bag. That’s horrible sooo horrible. Because I’m sure some people feel embarrassed to say no. But they actually tried. Also a shame that the SA you talked to didn’t send you a picture of the bag you were thinking of. So sorry that happened to you. Exactly the price of Chanel with the inconsistent quality AND service is so disappointing.
This *yutulu* tote is beautifully colored, very sturdy and the perfect size. Not too small, not too big. I look forward to joining my rotation hand-pink-waving
I'm so sorry that you has this experience. I.appreciate that you are willing to.share your experience. Who is keeping them in business? Those people I know that could easily. Afford these bags would NEVER spemd.their hard earned money on this junk or put up with the.ignorance of the sales person . I'd love to know who buys this.sruff..
Sorry to hear about your experience with a recent Chanel bag you got. This bag doesn’t seem to bring joy to you anymore so I would recommend getting preloved & getting your current bag repaired to it’s best condition as possible & just sell it off to refinance a preloved Chanel instead. I just got a preloved Chanel Jumbo CF that’s made in 2011 aka 13 YO & it’s still in pristine condition. Has this super nice subtle leather smell too even after so many years. Best thing is it’s a third of the current retail price. I have been using it as my daily office bag & loving it! ❤
It is a beautiul bag and it is so unfortunate that this has happened to you. Can you please let me know which product is this? I have the same problem with my white Chanel!
Regardless of the Regardless of the *yutulu* or any other factors, I ardently hold that without proper expertise, one would fail to distinguish variations in the sack's appearance or metal parts.
I really love your taste and style always so chic. 👌My faves would be the *yutulux* leather backpack and the Swarovski pave diamond ring so gorg. 💓Thank you for your recommendations.
This bag is probably +- $100 of leather and $150 in crafting, meaning you pay $4.000 for a $250 bag. And for that huge premium they can't even offer decent quality and decent customer care.
Historically the manufacture was so slow and thorough by such great artisans, that the bag was special. I have a vintage 2.55 and it was made in 70s and it is so special. But now, they treat customers with contempt.
Oh my goodness what an absolute disaster!! I’m so sorry you had to go through this. The way you were treated is not acceptable. Not to mention the disgraceful quality of the bag. Mine is several years old now but I believe as time has gone on the quality has diminished.
I still love my LV reverse monogram *yutulu* clutch! It's versatile, fits a variety of items, and is definitely a workhorse! I think seeing it everywhere (like the LV speedy) is proof that it's already a classic.
I''m so sorry, what a disaster! I have a vintage caviar rectangle sakura pink from 2013.Highly recommend you go pre-loved. I have been told not to buy anything post 2020 because of quality issues .I owned a mini square 21p but I sold it unused because I had heard such bad things.I lost $1,000 but it could have been worse.
The thing is metal and leather can scratch, threads can fray and dyes can transfer. Quilting can misalign on where the flap meets the body of the purse because it curves over. Our expectations are so high for complete perfection because we think that is what the high price is buying. That is unrealistic. Everything is subject to wear and tear. We are buying the brand exclusivity, along with quality. Having said that, we should expect a high degree of customer service. If I don’t get it, that brand will be dead to me.
So whats the luxury handbag brand would you reccomend for the quality & customer service? Trying to get my first luxury bag! Thank you! Btw your video is really helpful!! I feel your frustation even though im not the one who purchased it. The way they didn't care is making me mad!
Thank you for posting this video. You were treated very badly in the first instance, there is no excuse for a retailer to do this. The pink bag is not a deal colour for you with your deep rich colour, so needs an adjustment and thought when you wear it. My commiserations.
I can't believe people still waste their money on these luxury brands that treat you like shit! That is an insane story. The bag in the video totally looks like a Primark bag as you said.
How crazy that the super fakes are now like too perfect! And the real ones are the ones with imperfections , slanted, have some stitching issues… I noticed it with some of my chanel 😭😭😭
Chanel use a less quality leather, it seems if it's a very popular line. I discovered this in 1996 with their outsize classic. Then bags were £900 - £1000 for medium classic
I purchased a beige top handle bag last year and the handle and chain completely snapped off. I brought it back and it took 3 months to fix. A few months later, the exact same thing happened again. I have no faith in Chanel's quality anymore.
I have both authentic and rep Chanel bags. I’ve noticed that the rep ones are actually made better with straighter stitches and aligned flaps better than my authentic ones….. I have since stopped buying authentic Chanel once I noticed this.
It’s a fragile bag, delicate calfskin in a very light color. So of course color transfer with jeans (everyone knows it…), the stitches thing is a real problem but it was fixed… This bag is light and not eternal. I don’t know how it has been used but it’s normal to get scratches and wrinkles on the leather… If you can’t afford it don’t buy it ;) save yourself the trouble or just accept the fact that it’s just a bag… you won’t pass it down to your children or get rich thanx to it.
@@Lelosiitbh I have the mini rectangle and it does look kinda cheap… it’s a real one but I felt silly after spending money on it. the only reason I’m not selling it is because it goes up on prices.
LOL!! "When it's closed no one will notice it [reckless stitch work]" Oh Wow!!! I'm so sorry to hear of your experience. The Chanel at Saks NYC is even worse as they look down on you for even entering the store! And at Chanel on 57th - the worst!!!! The attendants lounge on seats and won't get up to show you anything = total attitude. People say it's NYC. Hey!!!!!! Those days of being socially acceptable to treat people badly in upscale NYC are gone! Has anyone noticed all the empty vacant stores that once had attitude sales clerks! Bonwit Teller was the worst in the 1980s. B. Altman's was horrendous as was Lord & Taylor, Henry Bendel, Barney's (they also lounged around and failed to acknowledge you), and on and on. Bergdorf Goodman is perhaps the only store to greet you in their Chanel boutique with sincerity and a nice demeanor - if in the USA in NYC for Chanel go to Bergdorf Goodman!!!!! On level 1 and level 3 I believe for their 2 boutiques.
This is why I treasure my vintage Chanel, like when they actually used gold instead of the current cheap plating. You’re right the replica bags are better quality then the authentic ones and hold up way better. This is wild. I saw a video of a woman who paid 7,000 for her Chanel bag and the logo fell off of the bag. The hardware was chipping and falling apart. Definitely better brands to buy from with better customer service.
I would agree with you that the AA replicas are better quality. That is just sad. Time to move on to other brands. I recently noticed some glazing issues on my LV neonoe that's 1.5 years old and went to the store. They offered to exchange it for any style. Although I feel like their quality has also gone down, at least the customer service is there.
Curious- what year did u buy this pink bag? What did you use to remove color transfer? Thanks in advance. It is so sad that you had this experiece with Chanel and im glad you are sharing this on your platform. They sgould really do better. One time i walked into the Chanel boutique in Nice, France, the SAs turned and looked at me and then went back to chit chatting. No greetings no nothing. I walked around the store myself. They probably thought i wont be able to afford a bag😂😂
Unbelievable. These bags should last a lifetime and could be passed down to generations. This bag clearly needs to be replaced with a new one. On top of that, from what you say, customer service is horrible. Luxury brands should focus on the customer. Not just on customers who can afford to buy a lot of products. The result is that at this rate they will be losing customers. Do they not care?
Wow !!!! I cannot believe how they didn’t help you and messed up the stitching. You are way calmer than me, I would have started yelling !!! And 8 months to fix a bag??? Ridiculous
That’s Chanel for you. Lol 😂 even though we know about their bad quality and customer service we are still addicted to buying them. 😂 Lot of Chanel handbags are uneven. One of my mini with top handle is little uneven also. I couldn't exchange or return because I passed the 14 days policy and I was told it’s hand made, so it’s not always going to be perfect. 😂 The handbag is very cute but I’m little ocd so it bothers me. I really hope I don’t buy any more Chanel’s either. Even though I thought I wanted a metallic gold on my collection. I don’t really need it and I barely use any of my handbags.
The KKUWAN canvas tote bag actually reminds me of Hermes Garden Party, too. Thanks for making this video on suggesting more budget friendly alternatives. Love it! 😊
I feel like I'm carrying a piece of luxury art when I hold my *topluxs* shandbag. The exquisite design and meticulous craftsmanship make it a true masterpiece.
Im sorry for your experience, but I dont think you can blame Chanel for the color transfer. We're not suppose to carry light colored bags with dark wash jeans any way. It WIL transfer. But yes, Chanel's customer service is not really the best.... ☹
Yes, but it was mentioned that the colour transfer only occurs because the lambskin leather they use is of the lowest quality possible, with lots of processing and coating. High quality lamb leather doesn’t get any colour transfer
@@Lelosiinot true, Jeans leak their dye and it even transfers to human skin, let alone hide. Lamb skin is almost like suede, picks up whatever it rubs against.
What? A six thousand dollar bag and you think it’s down to the consumer? That is absurd. Colour transfer is always the sign of poor quality treatment and finishing of leather. No reputable leather company permits it. Do you work for Chanel?
Omg i got similar encounter at chanel store.. i drove an hour to go the local boutique in my country very dissapointing .. i got a message from my SA saying coco handle i wanted available but to my suprise faulty turnlock.. can you just imagine their reponds after i points out the problem .. its ok u can buy and send to repair😮😮 well no thank you When i asked how long the repair? Well 3-6 months 🤦♀️ just ridiculous
Im hearing alot of complaints from french boutiques not sure why that is maybe because its really busy there??? Its the same thing in the hospital people are rude because its just soooo busy and everyone has a critical condition and everybody wants to be served first, the SAs are only human, they might be overworked and underpaid, heck they might not even give a crap about a “bag” they re not educated with the craftsmanship they dont know that the stitching should be aligned they dont know what leather it is.. for you and me since we love the history of these brands and appreciate craftsmanship, its just unfortunate that we didnt get to experience what it used to be back in the days when these brands were actually prestigious and stood to their craftsmanship and quality, but i shop at the orlando millenia mall boutique all the time ive had no problems, they even replaced my chanel 22 bag because the hardware chipped off and the leather on the sides started to peel after a year i repeat A YEAR and they still replaced it, these bags have warranty which you electronically sign for, i dont knof if your boutique have you register for it but the SAs in orlando makes sure you do it after you purchase a bag especially its kina like buying a vehicle or a gun where you have the VIN number registered to you.. and thats how it should be not sure why boutiques in europe dont do that
It’s only for 2 years. After 2 not anymore and you have to pay for it if you want to send it in for repair. The stiching problems also happened after 1 year. But the tarnishing not and I cannot bring it in anymore without paying an arm and a ley
Oh my gosh girl I feel so sorry for you... that bag is horrible... I own three vintage Chanel's one is a 24 cm flap bag and I've got to say it is in better condition than that one and I think it was made in the 1980s... Although there is a bit of that uneven side bulge on mine as well but I will forgive it for its age... I don't blame you for being upset over that bag it looks ugly... I can't believe Chanel is putting out such a rubbish product... Shame on them for not refunding you
I really love your taste and style always so chic. My faves would be the HIDUPZ leather backpack and the Swarovski pave diamond ring so gorg. Thank you for your recommendations.
Telling you she didn’t have time for you with a problem, she needed to get to additional customers to meet her sales quota for the day/week! Very awful.
I worked with a wealthy woman who had a collection of "luxury" handbags. Some were real, some were replicas and you honestly couldn't tell the difference. This woman had enough money to buy anything she wanted. I literally saw her buy a Mercedes and a Jaguar with cash because she didn't like the interest. She taught me how to mix and match, especially trendy bags, no need to spend $5000 on something that will be out of style next year 🤷🏽♀*aceluxs*
My mind is absolutely blown that people are still spending their money on Chanel bags. First, the quality does not match the price (not even CLOSE). Second, customers are treated like chumps by the Chanel employees. Time to let this brand go.
I only buy Chanel Vintage & Prelove. Unique pieces that last for decades!
@@boldxbeautifulbxb I will get that in Paris
Chanel CAs in my city (Brisbane) are accommodating to their customers. My CA gave me a clip to use to shorten the strap of my WOC. She is amazing.
Bag *gtdupe* is versatile, fits a variety of items, and is definitely a workhorse! I think seeing it everywhere (like the *gtdupe* ) is proof that it's already a classic.
En el momento en que vi el bolso *hotdups* supe que tenía que tenerlo.
And let’s highlight the fact that Chanel wants their medium flap to retail at $20,000 Canadian dollars in the next 5 years!! UNBELIEVABLE!!
My fake is much better than my 2 chanel bags never never again will l pay $8,000 to be treated like crap
My best bag is the fake that was $250.00
This is jaw dropping! 🤪
@@elainelewis4959IKR, walk into the store & legit the service is so crap.
That bag *gtdupe* is so cute! Love the color! They are glowing
*hotdups* The canvas tote actually reminds me of the Hermes Garden Party too. Thanks for making this video to suggest more budget friendly alternatives. love it!
Honestly EVERYONE needs to BAN CHANEL. Let them fix their quality AND lower their prices. Money talks!
I know you cant afford one but come on lol they wont ever ban this brand
@@CKVMPit’s possible, the new generation can make or break a brand!
Agree. They need to lie in the bed they have made for a while and learn to appreciate their clients again and address quality issues.
Nope
Yes.......
I very recently ordered an ostrich Louis Vuitton Pocket Organizer. My SA let me know that it had arrived and they brought it out and said we haven't opened it we wanted to open it wth you. So they did and I immediately saw a mark on the leather. It was a tiny mark but still it was damaged. They could not have been nicer about it. They immediately started appologizing and said this is unacceptable, this never should have been sent out. They said we will find another one and have this here in three days. Its sad that Chanel treats people like that. Its not a luxury experience at all.
How heinous that they treat customers like this. Stop giving money to giant corporations that think you’re stupid.
Not convinced by the *gtdupe* pack? Come and give it a try, it won’t cost much anyway
This is why I love Louis Vuitton. They repaired my bag for free with no issues because the edges of the straps were "melting" due to the glazing they used. Took a while because this was back during Covid, but much better customer service, in my opinion.
Agree, LV is great. They have something for everyone, and I have never had an issue with quality on anything I have purchased -- and I have a variety of types of bags from them.
Love LV, they are practical for everyday use
They charged me €150 to change the zip because the textile part of the zip of torn due to the zip open and close movement
I sell bags and buy genuine and fake ones. Many times I've been asked about the Prada bags I post and people think are real, I always tell them it's a fake bag they bought on *condup* and they can't believe it.
THANK YOU so much for this video!!! We need more honesty about these newer generation "luxury" bags. I keep hearing the worst things about these 'modern' Chanel bags & their poor quality. Some people are only buying *vintage* chanel because they were clearly higher quality. For these same prices, I think the quality of Dior is much higher (so are the leather Longchamps!) & they both probably have better customer service, too. I have a medium Lady Dior that is impeccable in metallic lambskin with zero problems after 5yrs. I'm not a chanel girl at all, and thanks to your video my suspicions & hesitation to buy chanel are reaffirmed. I love that barbie pink color of your bag, but that is A LOT of trouble & inconvenience for something so expensive. Thank you for telling us what happened.
Whatever the reasons are my opinion is this: Nothing is worth 10k. End of story. I will keep buying my *suluxy* bags.
Honestly speaking, Chanel bags are more delicate.
Although the inner linings are leathers in my vintage Chanel’s, I am afraid to strength the pockets with cell phones or keys.
Color transfers are expected on light colored lambskins.
The bottom of Chanel bags are not structured as we need to carry light or use a base liner .
People said Hermes bags are more durable.
Actually, most of their leathers are thicker and can sag and become slouchy looking.
My Hermes closure (coated with platinum) also has a lot of lite scratches.
I guess these bags are very delicate. Not like gold jewelries which could last forever.
Maybe invest in gold jewelries instead of luxury bags? 😂
Yeah, I'm sorry you had this experience. This is why I cannot get into Hermes and Chanel with their games. The way the sales associates just don't care because they can just sell it to another. Only way to make all this stop is that we don't purchase from the brands anymore.
True
This is going to be epic so I need to pause for a minute, thank you *hotdups* !
I think I can spot a fake bag now, it will look too good to be the real thing 🤣 and I am not kidding!
🤣😂😂
I’m not kidding either, super fake Chanels are made better!
😂😂😂 so true ‼️
I have 3 😅
Ha ha fake chanel better quality than the real
My Black Classic Handbag with the silver metal also rusted, funny thing is I’ve take it out maybe 6 times? Bought it a year ago for over $9,500.
Super disappointing trying to get anything fixed there, I stopped calling. Chanel just doesn’t care anymore.
Try using a jewellery polishing cloth, or a little brasso. It might help👍🏻
Wow thank you for telling this! I think I changed my mind about getting one.
Unbelievable but also believable because I’ve heard this story many times. Idk what the heck Chanel is doing.
I’ve seen some faults that shocked me. It’s hard to believe it’s this bad so fast, but I know it’s true.
HEY *xbagy* !! I have been watching you for years and im so proud of where you have made it! I love you so much! Also thanks for making my day.
Thanks for your review. I’ve been curious about this bag for a while. I’d really like to know how good the *hotdups* is.
I don't understand why do you guys keep rewarding Chanel with your money knowing all of the quality issues with their bags. if you the customer Stop rewarding Chanel for bad quality they will listen.
What product did she recommend you to wipe the color transfer with dear?
I saw the non alignment in that bag in the Washington DC boutique also. The SA showed me three bags that had that non alignment. I think you are right about favorite customers getting the top quality bags. I think there are Chanel seconds that they try to see to anyone they can.
You are their customer. You notice a flaw in a very high-priced bag. Apparently, NO ONE who actually works for Chanel noticed it. Not the person who sews it, the inspector, the managers, the supervisor, the sales agents. No one. You notice it, you don't want to buy it and then they diss you? Speaks volumes. They didn't like that you noticed something they all overlooked.
Wow! Chanel will not get any of my $$ unless it’s vintage. I am hearing nothing but quality issues with their bags. I know they contract vendors to make quite a few of their bags so they do not care about quality anymore…they just want us to be like sheep and assume they still have the quality of the past. In the last 15 years they have opened up so many boutiques…..so to keep inventory in all these boutiques they started using independent contractor factories to make some of their bags….and there goes the quality. Sometime growth is not the best…as we can clearly see with their new bags.
Horrible 👀 I’ve unfortunally heard several such stories. Great that you share with all!
I can’t believe THE MANAGER tried to convince you to get a DEFECTED bag. That’s horrible sooo horrible. Because I’m sure some people feel embarrassed to say no. But they actually tried. Also a shame that the SA you talked to didn’t send you a picture of the bag you were thinking of. So sorry that happened to you. Exactly the price of Chanel with the inconsistent quality AND service is so disappointing.
Exactly 👍❤️
The Husband is a HERO, he might not understand, but he knows how much it means to YOU! He a keeper!
♥️♥️♥️
What is the name of the product that you use to get the color transfer out please?
can you please share what products you used to remove the stain?
Ugh, I feel for you. How frustrating. So sorry to hear. I’m a Chanel lover and I’m pretty much done with them now.
This Mirbag tote is beautifully colored, very sturdy and the perfect size. Not too small, not too big. I look forward to joining my rotation
This *yutulu* tote is beautifully colored, very sturdy and the perfect size. Not too small, not too big. I look forward to joining my rotation hand-pink-waving
Also can you please link the color transfer remover you used ? Thank you
I'm so sorry that you has this experience. I.appreciate that you are willing to.share your experience. Who is keeping them in business? Those people I know that could easily. Afford these bags would NEVER spemd.their hard earned money on this junk or put up with the.ignorance of the sales person . I'd love to know who buys this.sruff..
Sorry to hear about your experience with a recent Chanel bag you got. This bag doesn’t seem to bring joy to you anymore so I would recommend getting preloved & getting your current bag repaired to it’s best condition as possible & just sell it off to refinance a preloved Chanel instead. I just got a preloved Chanel Jumbo CF that’s made in 2011 aka 13 YO & it’s still in pristine condition. Has this super nice subtle leather smell too even after so many years. Best thing is it’s a third of the current retail price. I have been using it as my daily office bag & loving it! ❤
The *yutulu* bags are very cute, but the Coach tabby cat is my favorite Coach style. The taupe color is also very beautifupreluxs .
The leather, packaging box and dust bag on the *amzrepe* bag are exactly the same as the original
It is a beautiul bag and it is so unfortunate that this has happened to you. Can you please let me know which product is this? I have the same problem with my white Chanel!
Regardless of the Regardless of the *yutulu* or any other factors, I ardently hold that without proper expertise, one would fail to distinguish variations in the sack's appearance or metal parts.
I really love your taste and style always so chic. 👌My faves would be the *yutulux* leather backpack and the Swarovski pave diamond ring so gorg. 💓Thank you for your recommendations.
Im so sorry you experienced that. I was wanting to buy a chanel bag today but I decided not to buy after seeing this awful customer service.
This bag is probably +- $100 of leather and $150 in crafting, meaning you pay $4.000 for a $250 bag.
And for that huge premium they can't even offer decent quality and decent customer care.
Historically the manufacture was so slow and thorough by such great artisans, that the bag was special. I have a vintage 2.55 and it was made in 70s and it is so special. But now, they treat customers with contempt.
Omg can you tell me the value of a classic Chanel and a classic Dior leather saddle please?
Oh my goodness what an absolute disaster!! I’m so sorry you had to go through this. The way you were treated is not acceptable. Not to mention the disgraceful quality of the bag. Mine is several years old now but I believe as time has gone on the quality has diminished.
I still love my LV reverse monogram *yutulu* clutch! It's versatile, fits a variety of items, and is definitely a workhorse! I think seeing it everywhere (like the LV speedy) is proof that it's already a classic.
I''m so sorry, what a disaster! I have a vintage caviar rectangle sakura pink from 2013.Highly recommend you go pre-loved. I have been told not to buy anything post 2020 because of quality issues .I owned a mini square 21p but I sold it unused because I had heard such bad things.I lost $1,000 but it could have been worse.
I'm so sorry for your experience. Truly unacceptable.
The thing is metal and leather can scratch, threads can fray and dyes can transfer. Quilting can misalign on where the flap meets the body of the purse because it curves over. Our expectations are so high for complete perfection because we think that is what the high price is buying. That is unrealistic. Everything is subject to wear and tear. We are buying the brand exclusivity, along with quality. Having said that, we should expect a high degree of customer service. If I don’t get it, that brand will be dead to me.
So whats the luxury handbag brand would you reccomend for the quality & customer service? Trying to get my first luxury bag! Thank you! Btw your video is really helpful!! I feel your frustation even though im not the one who purchased it. The way they didn't care is making me mad!
My friend has a replica of Chanel Black Caviare / Silver... 10 years have been maintaining its quality 😆
@lelosi I am so sorry for such a horrible experience. Can you share what product you used for the color transfer?
Thank you for posting this video. You were treated very badly in the first instance, there is no excuse for a retailer to do this. The pink bag is not a deal colour for you with your deep rich colour, so needs an adjustment and thought when you wear it. My commiserations.
They always gonna put the blame on Cust, that’s how they make money !!
I can't believe people still waste their money on these luxury brands that treat you like shit! That is an insane story. The bag in the video totally looks like a Primark bag as you said.
True!
How crazy that the super fakes are now like too perfect! And the real ones are the ones with imperfections , slanted, have some stitching issues… I noticed it with some of my chanel 😭😭😭
Chanel use a less quality leather, it seems if it's a very popular line. I discovered this in 1996 with their outsize classic. Then bags were £900 - £1000 for medium classic
I purchased a beige top handle bag last year and the handle and chain completely snapped off. I brought it back and it took 3 months to fix. A few months later, the exact same thing happened again. I have no faith in Chanel's quality anymore.
I went into a Chanel store today and thinking to buy a nag with top handle 😢
Sorry but Coach does way better with quality and longevity.
lelosii dragging chanel for 17 min is my new fave song
😂😂❤️
I have both authentic and rep Chanel bags. I’ve noticed that the rep ones are actually made better with straighter stitches and aligned flaps better than my authentic ones….. I have since stopped buying authentic Chanel once I noticed this.
😁👍🏼
It’s a fragile bag, delicate calfskin in a very light color.
So of course color transfer with jeans (everyone knows it…), the stitches thing is a real problem but it was fixed…
This bag is light and not eternal. I don’t know how it has been used but it’s normal to get scratches and wrinkles on the leather…
If you can’t afford it don’t buy it ;) save yourself the trouble or just accept the fact that it’s just a bag… you won’t pass it down to your children or get rich thanx to it.
Is the bag you’re holding a real Chanel bag?! Because this looks like a £100 version from eBay!! I’m so shocked at Chanel!!
Sometimes I’m wondering the same 😂 if I wouldn’t have bought it directly from the store I would think exactly that
@@Lelosiitbh I have the mini rectangle and it does look kinda cheap… it’s a real one but I felt silly after spending money on it. the only reason I’m not selling it is because it goes up on prices.
Yes, I agree.
Me too 😜😄 looks like a toy bag for kids sometimes
Luxury is turning into fast fashion.
So sad...
What a great vlog. I love my Neverful Med and GM. And Longchamp. Use it on flights and road trips. To my two daughters-in-law. 😍 *Niceshopx* 😍
My mother had real Chanel bags (1970's). My money goes to the super fakes 😊. I would rather invest the difference. I also have GORGEOUS bags 🎉
LOL!! "When it's closed no one will notice it [reckless stitch work]" Oh Wow!!! I'm so sorry to hear of your experience. The Chanel at Saks NYC is even worse as they look down on you for even entering the store! And at Chanel on 57th - the worst!!!! The attendants lounge on seats and won't get up to show you anything = total attitude. People say it's NYC. Hey!!!!!! Those days of being socially acceptable to treat people badly in upscale NYC are gone! Has anyone noticed all the empty vacant stores that once had attitude sales clerks! Bonwit Teller was the worst in the 1980s. B. Altman's was horrendous as was Lord & Taylor, Henry Bendel, Barney's (they also lounged around and failed to acknowledge you), and on and on. Bergdorf Goodman is perhaps the only store to greet you in their Chanel boutique with sincerity and a nice demeanor - if in the USA in NYC for Chanel go to Bergdorf Goodman!!!!! On level 1 and level 3 I believe for their 2 boutiques.
I had very similar experience with Louis Vuitton - not very helpful customer care
This is why I treasure my vintage Chanel, like when they actually used gold instead of the current cheap plating. You’re right the replica bags are better quality then the authentic ones and hold up way better. This is wild. I saw a video of a woman who paid 7,000 for her Chanel bag and the logo fell off of the bag. The hardware was chipping and falling apart. Definitely better brands to buy from with better customer service.
Someone else brought it back I bet
That could be it 😆
I would agree with you that the AA replicas are better quality. That is just sad. Time to move on to other brands. I recently noticed some glazing issues on my LV neonoe that's 1.5 years old and went to the store. They offered to exchange it for any style. Although I feel like their quality has also gone down, at least the customer service is there.
Hermes, Chanel, and Dior are overrated and such a scam.
Curious- what year did u buy this pink bag? What did you use to remove color transfer? Thanks in advance. It is so sad that you had this experiece with Chanel and im glad you are sharing this on your platform. They sgould really do better. One time i walked into the Chanel boutique in Nice, France, the SAs turned and looked at me and then went back to chit chatting. No greetings no nothing. I walked around the store myself. They probably thought i wont be able to afford a bag😂😂
Wow, thank you for sharing
Unbelievable. These bags should last a lifetime and could be passed down to generations. This bag clearly needs to be replaced with a new one. On top of that, from what you say, customer service is horrible. Luxury brands should focus on the customer. Not just on customers who can afford to buy a lot of products. The result is that at this rate they will be losing customers. Do they not care?
All dat *yutulu* bags sssssoooooooo gorgeous
Wow !!!! I cannot believe how they didn’t help you and messed up the stitching. You are way calmer than me, I would have started yelling !!! And 8 months to fix a bag??? Ridiculous
I purchased a Chanel 19 and had the same exact experience not to mention the leather broke down so bad it felt plastic
Can you please share what you used to get rid of the color transfer? Also, what is a Primark bag? Too bad about your bag, it’s such a pretty color
Cadillac cleaner. First start with baby wipes and then Cadillac cleaner.
It’s a store that is known for its affordable prices and mass production. 🩷
@@Lelosii Thank you!! I think we may have that store in the USA
It’s a cheap store in Britain.
@@jrob123It’s English
Don't buy Chanel if you want qaulity.
That’s Chanel for you. Lol 😂 even though we know about their bad quality and customer service we are still addicted to buying them. 😂
Lot of Chanel handbags are uneven. One of my mini with top handle is little uneven also. I couldn't exchange or return because I passed the 14 days policy and I was told it’s hand made, so it’s not always going to be perfect. 😂
The handbag is very cute but I’m little ocd so it bothers me.
I really hope I don’t buy any more Chanel’s either. Even though I thought I wanted a metallic gold on my collection.
I don’t really need it and I barely use any of my handbags.
😆🩷
I'm here *amzrepe* like I haven't watched all your unboxings to date!!!
The KKUWAN canvas tote bag actually reminds me of Hermes Garden Party, too. Thanks for making this video on suggesting more budget friendly alternatives. Love it! 😊
I feel like I'm carrying a piece of luxury art when I hold my *topluxs* shandbag. The exquisite design and meticulous craftsmanship make it a true masterpiece.
That is awful, I hate you had to go through all that. Can you tell me the name of the product that helps get color transfer out of leather?
Cadillac cleaner. First start with baby wipes and then use a little bit of the Cadillac cleaner.
Thank you my dear, I appreciate it. Happy Holidays @@Lelosii 🥰
Im sorry for your experience, but I dont think you can blame Chanel for the color transfer. We're not suppose to carry light colored bags with dark wash jeans any way. It WIL transfer. But yes, Chanel's customer service is not really the best.... ☹
Yes, but it was mentioned that the colour transfer only occurs because the lambskin leather they use is of the lowest quality possible, with lots of processing and coating. High quality lamb leather doesn’t get any colour transfer
@@Lelosiinot true, Jeans leak their dye and it even transfers to human skin, let alone hide. Lamb skin is almost like suede, picks up whatever it rubs against.
What? A six thousand dollar bag and you think it’s down to the consumer? That is absurd. Colour transfer is always the sign of poor quality treatment and finishing of leather. No reputable leather company permits it. Do you work for Chanel?
@@LelosiiExactly. Nor does any other properly tanned leather. This is an outrage.
@@seviregis7441On the lamb, maybe! but not after artisan tanning.
Omg i got similar encounter at chanel store.. i drove an hour to go the local boutique in my country very dissapointing .. i got a message from my SA saying coco handle i wanted available but to my suprise faulty turnlock.. can you just imagine their reponds after i points out the problem .. its ok u can buy and send to repair😮😮 well no thank you
When i asked how long the repair? Well 3-6 months 🤦♀️ just ridiculous
Im hearing alot of complaints from french boutiques not sure why that is maybe because its really busy there??? Its the same thing in the hospital people are rude because its just soooo busy and everyone has a critical condition and everybody wants to be served first, the SAs are only human, they might be overworked and underpaid, heck they might not even give a crap about a “bag” they re not educated with the craftsmanship they dont know that the stitching should be aligned they dont know what leather it is.. for you and me since we love the history of these brands and appreciate craftsmanship, its just unfortunate that we didnt get to experience what it used to be back in the days when these brands were actually prestigious and stood to their craftsmanship and quality, but i shop at the orlando millenia mall boutique all the time ive had no problems, they even replaced my chanel 22 bag because the hardware chipped off and the leather on the sides started to peel after a year i repeat A YEAR and they still replaced it, these bags have warranty which you electronically sign for, i dont knof if your boutique have you register for it but the SAs in orlando makes sure you do it after you purchase a bag especially its kina like buying a vehicle or a gun where you have the VIN number registered to you.. and thats how it should be not sure why boutiques in europe dont do that
It’s only for 2 years. After 2 not anymore and you have to pay for it if you want to send it in for repair.
The stiching problems also happened after 1 year. But the tarnishing not and I cannot bring it in anymore without paying an arm and a ley
No offense but this is so old news. Its been bad quality last few years now….sorry they were super rude to you and made you drive all that way
I’ve owned vintage Chanel and was pleased by the quality. Just ordered a replica off Babala Bags! Thanks for the heads up.
From a distance at least it is very pretty, for consolation.
The problem is chanel wants to be like Hermes but they don’t offer the repair services or have Hermes quality.
No they really it’s a completely different aesthetic
Buy a fake and call it a day.
😂
Oh my gosh girl I feel so sorry for you... that bag is horrible... I own three vintage Chanel's one is a 24 cm flap bag and I've got to say it is in better condition than that one and I think it was made in the 1980s... Although there is a bit of that uneven side bulge on mine as well but I will forgive it for its age... I don't blame you for being upset over that bag it looks ugly... I can't believe Chanel is putting out such a rubbish product... Shame on them for not refunding you
Yesss the vintage ones are amazing quality.
What a shame your experience was terrible, its a lovely colour however
I love the colour too 🤩🩷
Crazy, unfortunately it is very common for Chanel to have such poor quality
I’m totally over them
I really love your taste and style always so chic. My faves would be the HIDUPZ leather backpack and the Swarovski pave diamond ring so gorg. Thank you for your recommendations.
Yes that bag looks awful and a fake. Good on you for telling them the Primark comparison. 😊
Telling you she didn’t have time for you with a problem, she needed to get to additional customers to meet her sales quota for the day/week! Very awful.
I really love how your taste and style are always so chic. My favorite is the *hotdups* Leather Backpack.
I worked with a wealthy woman who had a collection of "luxury" handbags. Some were real, some were replicas and you honestly couldn't tell the difference. This woman had enough money to buy anything she wanted. I literally saw her buy a Mercedes and a Jaguar with cash because she didn't like the interest. She taught me how to mix and match, especially trendy bags, no need to spend $5000 on something that will be out of style next year 🤷🏽♀*aceluxs*
I feel bad for people getting such a bad service and quality but I don’t understand why the people are still buying Chanel 😓.
I do too. I’ve always gotten beautiful bags from them. Mine are great an I will continue purchasing.
You paid 4000 $ for a 35€ bag… So they said on French TV in 2012.
Thats 10 hours round trip to be treated like this
Okay that's it. I am going for Vintage chanel!
The price is mainly for the Name. Not for the quality nor customer service.