Delta Air Lines passengers grapple with travel chaos days after CrowdStrike IT outage
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- เผยแพร่เมื่อ 12 ก.ย. 2024
- Last week’s CrowdStrike outage continues to disrupt flights around the world.
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Ed Bastien CEO received 34 million dollars last year as his compensation. Maybe they should have used that to invest in their infrastructure.
Wow, terrible!!
Guarantee the software upgrades/infrastructure issues they have could have a large portion of them solve with just some of that 34 million dollars. But big wigs don’t get it. I see it everywhere. It doesn’t make you money but it sure can lose you money.
@@zachattack83 Think that's bad I heard the Ceo is in Paris for the Olympics. That's why you haven't heard from him on the news. Interesting no one has heard an interview from Ed Bastian of Delta explaining what has happend.
The CEO went to Paris!!!!!!
And Ed is in Paris right now along with other higher ups getting ready to enjoy the opening ceremonies as the official carrier of the US Olympic Team.
Sounds about right😮
We don't care about an apology
Never put your medication in your checked luggage.
What if they force you to check the bag because they ran out of overhead space?
@goesinevent I've always been asked to remove any medication when I'm forced to check a bag. I 100% believe this situation is awful, but everyone should keep any important medication on their person during travel.
Yes always !!! In your pocket near your body !
True, but who brings an extra week of meds?
@amberackerson5916 No one and nor should they. But until we as a society start fighting for better consumer protections, this will continue to happen!
LOL! I laugh at Delta after all the criticism they gave Southwest.
I laugh at everyone who kept telling how great delta is and the only flight this year I have been worried about making was delta. Lol
@@zachattack83 Oh, I know Delta quite well. It’s lipstick on a pig
@@LEVELGAZANOW lie again
@@TheDondon14 LOL! Sorry Junior, I’m deeply involved in this idiocy.
I flew on United 2 days ago and it was super smooth, no issues, no delays. What's going on with Delta? Crowdstrike is old news.
Not really old news, you must be lucky enough to be able to afford Mac. Everyone else, us normal people, with windows, have been screwed over massively. I have a brand new laptop that got during a sale this month, can’t even set it up because of this whole fiasco. Black screen of death constantly while trying to set it up. Can’t afford Mac, stuck with windows, the cheaper brand for computers. And my older windows computer is actively trying to take itself down now, meaning I’m at risk of losing everything on my computer.
Also, I can’t get help from Microsoft or the company I ordered the computer from. They both changed their systems to deal with non stop customer calls over home computers being lost by customers. And a lot of people have warranties, meaning they’d be owed free computer replacements. Because this could easily be considered an act of god. The Saturday before this hit the news, I got their normal answering system, that it was out of normal business hours. Now, it’s a 24/7 AI not that says with everything you do, I can’t find this based on your number. Meaning we’re all screwed. So I’m happy that you have not gotten screwed over massively, but have some compassion for those of us who are still dealing with this disaster.
@@CaitS34Don't lie! My 64 GB RAM ASUS Laptop is working PERFECTLY with Windows 11 and SSD. But my MacBook is DEAD since last Friday. You are maybe a paid agent of Apple to spoil the reputation of Windows and Microsoft . ❤❤
@@CaitS34 Sorry to hear that. Mac's are not expensive though, you can get a M1 Mac for $699. Very cheap!
ED...cough up your money and invest all of it
Good luck to those families children and disabled this is crazy
5:44 A handicapped person with 135 kg wheelchair shouldn't burden society with his unreasonable demands. In fact he shouldn't travel at all.
Delta is usually good, but this is terrible right now. No doubt about it, they will most likely lose a lot of money and customers in the long run.
Usually one of the best, guess THAT changed!
THEY LEFT THIS MAN WITH A 450 LB WHEELCHAIR?! What the heck
@@everythingpony was the charger not in his luggage, held captive by the airline?
I would have had my charger in my carry on. They are not that big. Also, he had no extra meds on him.
5:44 A handicapped person with 135 kg wheelchair shouldn't burden society with his unreasonable demands. In fact he shouldn't travel at all.
@@welpen2006 jeez man, who pissed in your Cheerios 😅
Lawmakers need to legislate better consumer protection exceeding those of EU standards.
Agreed!
Poor communication! I did not know my flight was cancelled until two hours before going to the airport. I had already paid online for my bags earlier that day. We decided to go to the airport to speak to a Delta rep. only to find utter chaos people whose flights were cancelled were standing on lines with people whose flights were still scheduled to go. It was absolutely a mess! I finally booked with another airline because Delta is only digging a deeper ditch with so many cancellations!!!
This shows how dependent the world is on computer software; a simple software flight crew scheduling software upgrade caused a massive system shutdown when they couldn’t assign pilots and flight attendants to already schedule flights. Other airlines had backup plans to reduce the flight crew scheduling software outage, but Delta had no contingency plans and just cancelled all their flights. Delta saved on wages and relied heavily on the software program with no backups.
It was not that, it was a new windows os computer update. It’s crashing all windows computers, from professional to home. And everyone is screwed. Most businesses can’t afford all Mac devices, windows is the cheapest. It was a windows os general updated that is crashing computers world wide. And computers that didn’t update it yet, are actively trying to take themselves down!! I have a brand new windows computer that I can not even set up, because of this disaster. And the worst part is Microsoft has zero plans to fix it themselves.
@@CaitS34 It was CrowdStrike, a third-party vendor’s software upgrade. They failed to properly test the new software upgrades on the Microsoft platform.
I missed my flight cuz they kept pushing my first one back so I had to rent a car and drive home. I knew a couple that had to do the same thing with young kids and they were 16 hours from home.
I somehow lucked out, feeling very grateful. We flew out to Cali the day before the shutdown, and came back to Mass yesterday. Our flight from Sacramento to Salt Lake was only delayed 30 mins.
I saw you on the cape and was like what?
Delta?
@@amberackerson5916 Yep!
Pay more and hire more people Delta!!! Stop hiring lazy, ignorant people and pay the hard working old timers who know what to do in an emergent situation with top notch customer service skills. And no, Mr. CEO, you have no idea of what it’s like! Go sleep on the nasty floors along with the very people that pad your pockets and then, maybe you would have a REAL idea!!!
Flew WestJet on Sunday had no issues.
BTW, shame on ABC News using a quadriplegic person to add more drama to this piece.
I feel bad for his horrible experience, and the airlines did people wrong here, but trying to shine up this story this way feels gross.
Really, Really Gross.
It's rich to see people shocked at the kind of treatment the airlines offer (which is none) when large portions of their operations are hindered.
Do they not see the yearly news about weather delays or even movies about airlines leaving customers abandoned when stuff hits the fan; it's basically their policy at this point.
Folks, Delta is part of the One World Alliance. You can request to be rebooked with ANY of its alliance members FREE which includes American, United, Alaska, etc. Don’t have time for the trips they can offer you? Fly Spirit which was barely impacted by the shut down (they internally run “old school”), is safer than ANY legacy carrier, with incredibly low fares as long as you pay attention to the baggage guidelines.
Used to be a gate agent, now I’m a flight attendant.
Delta is sky team
Delta is not part of one world alliance
Put down the pipe son. United is Star Alliance.
Honestly, I'd rather be stranded than fly Spirit 😂😂😂 They don't even supply free water.
Harvard law - couldn’t figure out you’re not supposed to check in meds ….
I think Delta will file for Chapter 7
Sounds like it, jeeze!
In Delta’s Detroit check-in area last Sunday there was literally one staff working … and 11 empty work stations. I don’t know how that is ok, for the staff or customers.
Honestly at this point they should just have the airport to run on Linux strip out all that Windows garbage and just make the program strictly for airports an airplane flights and that's it and yes put some security on there as well at least and that is it.
The software they use only works on windows.
Omg that is horrifying! Why is Delta affected so much more…
This is a testament to how pathetically dependent the world is on computers. You should never put all your eggs in one basket.
Am flying this weekend. Am hoping for the best
No meds and no wheelchair charger on him. I am glad he doesn't work for my law firm!
I can see the challenge in having a lot of people employed basically on standby waiting for these problems to come up, the problem is that would be very expensive and hard to justify 90% of the time, but I agree the government needs to require airlines to work better with each other during these crises and require them to send passengers on other airlines, as well as have dedicated additional staff beyond normal operations for irregular ops.
Delta - doomed
Did Delta or microsoft or someone even test this 'update' befor installing it and creating havoc? This is beyond crazy.
@@user-zl7qd1nc4t my thoughts also, it seems logical to only update a few computers to test any bugs before releasing it worldwide
Honestly crowdstrike should be the one testing that before rolling that security update out and they should be testing it on Windows before anything.
Profits before quality. It's the new age world.
so... are you gonna still use crowd strike? seriously! there's no apology for this! if the CEO it's not fired, drop their ass
I can see all Delta employees saying 'bye bye' to their next profit sharing 😂😂😂
I need my luggage
Its Tuesday 8/6. I have stuck in Florida since 7/31. My pregnant wife is with me. We are just hopelessly going around different hotels hoping delta will send us back home in nyc. Not heard from delta for so many cancellations. Not a single time. Any reporter willing to interview, we are willing to share our horror story with delta.
Delta should fire their risk management group.
Meanwhile the CEO took off to see the Olympics in Paris….
INFRASTRUCTURE is failing.
Ok well it’s not just delta so why so harsh on them, Ed the CEO of delta, he is doing as much as possible but true the wheel car and meds problem they should of brought them out asap but that’s the airport’s problem too so it’s not all deltas fault
Delta apologist and overall moron (Ed Bastian, is that you?)
Listen to the video again, for the first few days other airlines experienced the same delays and cancelations. However, all airlines except Delta are now operating normally. Only Delta has yet to recover.
That socks, disgusting 😢
Yeah. He should call his doctor or go to a hospital, but he wanted to “attorney it” and call the news. Goojab
He is a summer associate at a lawfirm 😊
@@Pallasathena-hv4kpdon’t confuse the trumptard with facts
He is right … probably the first time he has disagreement..very stressfull for him. He she be a first priority rescue and they should have booked him on another flight.
😱😱😱
Delta has the high class cabins... Fools
Bring back Northwest. Delta don't get it.
Work on what mess😢
It 2as skynet
Stay home.
Seriously
This is why I hate flying in the United States. One of the most visited countries on Earth yet we don't have a single GREAT airline.
Ots a terriest attack stop lying
Again in English?
Don’t Fly Delta.
Maybe, they need to do something about unaccompanied minors!!! Duh😮
Global, key word there, people. Let’s see………how can we avoid this again……hmmmm…….any ideas, plain folks, hmm? No? Okay, alrighty then.
just stop flying?
Unfortunately, there are MANY companies and organizations, inclusive of department stores, libraries, who do not properly invest in their IT infrastructure, as we have read in many reports and have seen on news broadcasts. As well, they don't hire the best IT professionals. Most especially, consumers in all forms are affected and inconvenienced by those with unsecured systems, unsecured data, low end software, no protection of servers, no proper software updates for security, etc. This whole situation is very disconcerting and shocking, to say the least.
5:44 A handicapped person with 225 kg wheelchair shouldn't burden society with his unreasonable demands during an Airline Crisis. In fact he shouldn't travel at all by air.♥️♥️
Like Pete Buttigieg cares....
Is Pete the ceo of delta?
booooook at a different airline... It happened to me.... 1. being pushed back on Air Canada in Vancouver only to be pushed back. before i even got off the airline ... had a flight out just two hours on United...when they announced the flight is canceled I pushed the pay button..walked a few gates down and left. Same thing happen in Italy on Delta.. but I booked to Heathrow and then flew out on a different delta flight to JFK then took Hawaii air back home to Hawaii.