Thanks for your kind words. We’re glad that you found our video useful and informative. The LatteGo is one of our most innovative and easy-to-use products, designed to make your coffee experience more enjoyable and convenient. If you have any questions or feedback about the LatteGo, please feel free to contact us anytime. We appreciate your support!
Hello, I'm having trouble that when I descale, it onlyy comes out from the hot water spout/milk frother instead of the middle espresso pourer (like the video).
@@throwthisaway9 okay. Try again. Turn on the machine, wait for turning on. Then keep touching the descale button for 3-5 sec. Then press start. It was fully automatic for me. When the water bottlenis empty, add fresh warer second time and press start again. When the bottle is empty againt the descale program is completed
Hello there and thank you for the video! What if the Calc/Clean button on my 1200 series lights up continuosly instead of flashing slowly? Should I follow the same procedure? Thank you!
Hi Costin, when the light is flashing slowly you should descale your Coffee Machine. When all the lights are flashing continuously, it indicates that the machine is ready to use. Should there be any other questions, please feel free to reach out to us again.
Hey Philips, I've been noticing the taste has gotten quite a bit worse over the last few weeks, is it possible to descale before the indicator light starts flashing?
Hi there, thank you for messaging us. Yes, you can descale if you feel like there's a need for it. The blinking light is just an indication of when it's best to descale for optimal usage of your coffee machine. Hope this answers your question, in case of any other, please feel free to let us know.
Hi, I've had this machine for a few years now and never had any issues. I change aquaclean filters regularly and descale it when it asks. What I've noticed today is that during descaling, water only comes out of the hot water spout, but not from the two coffee ones (as can be seen in your video). Is this normal?
Hi Boris, thank you for flagging this with us. We would like to have a closer look at this. Could you, therefore, reach out to us on Social Media? (Facebook, Twitter, instagram?) We would like to help you out more thoroughly over there.
Hi there, thanks for asking. Could you please provide us with the model number of the product and the country you're currently based in? This way we can connect you with our local product experts to look into this further. Awaiting your reply.
Since there are absolutely no Phillips cleaning products around here where I live, can I descale with other manufacturer products? Or does it have to be Phillips
Hello Branko, thank you for reaching out to us. We would like to suggest using only Philips brand cleaning products as these products have been tested and are manufactured for this exact coffee machine. You should be able to purchase all of our cleaning products directly from our official Philips website. We hope this helps!
When I follow these procedures exactly, the descaling operation only uses the hot water pipe. No descaling or rinsing water is dispensed through the coffee tabs at all. The only difference with the video is that our calc / clean light is not flashing. It did a while ago, but it stopped. Any idea what could be wrong?
Hello Relaxicity, thank you for your comment. We'd be happy to help you with your coffee machine. Please, share its model number with us. This will allow us to take a closer look at the possible solutions. Hope to hear soon from you!
Thanks for sharing that. Could you let us know if this is the first time you have descaled your machine? Additionally, please share your country of residence. Thanks in advance!
@@Philips Country is The Netherlands, purchased at Mediamarkt. This is the first time I descale it. I've repeated the operation a few times, and it continues to function as described. It descales, but only through the hot water pipe (milk frother), no water comes out of the coffee tabs. Thanks!
Thank you for letting us know. Could you kindly share a receipt (physical or digital) for your espresso machine? This will allow us to determine what would be the best course of action here. Many thanks in advance, we will be waiting for your reply!
Hi Ozzy, thanks for sharing this. We'd love to take a closer look, so we invite you to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare) sharing a video of the issue. Hope to speak to you soon!
Hi Philips I have Philips 2200 series coffe machine (extractly like in this video) and my Calc / Clean indicator light bulb went from light blue (cyan) to orange colour but not flashing just stay still so I must do decalc procedure or wait untill Calc / Clean indicator light bulb starts flashing ?
do I have to install a new aqua clean filter every time I’m descaling it or can I just put back the old filter? because I don’t have a problem with the filter yet
Hi, thanks for your comment. When descaling your 1200 & 2200 Series Automatic Coffee Machine, it’s not necessary to replace the AquaClean filter each time, provided that the filter is still within its optimal usage period. The AquaClean filter is designed to last up to 5000 cups before needing replacement, as long as you activate it promptly and replace it when indicated by the machine. After descaling, you can indeed reinstall the same filter if it hasn't reached its capacity. Always ensure that the filter is correctly reset after descaling to continue enjoying pure coffee. If you have any further questions or need assistance with the process, please feel free to contact our customer service team.
What is the expected timeframe to need to descale? I’ve had the machine for 2 years now and it still has not indicated needing descale. I always replace the aquaclean filter when prompted
Hi, thanks for sharing your question. 😊 We recommend descaling your machine very 3 months. We hope this answers your question, feel free to message us at any time. 🙂
@@Philips When I press the Calc Clean Button it starts to blink Orange. But when I press the Start Button,it goes always back to the Orange Aqua Clean Icon. Please help.
Hi, thank you for reaching out, and apologies for the delayed response. Could you kindly contact us via one of our social media channels, so we can help you further? We’re available 24/7 on Facebook (to.philips/6057MLLzU) and Twitter (to.philips/6058MLLzq). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Hi Lee, thanks for your comment. It’s possible that air is trapped in the system or the machine requires descaling. To address this, please ensure that the machine is properly descaled. Descaling is crucial for removing mineral buildup inside the machine and ensuring optimal performance. Additionally, check that the LatteGo milk system is correctly assembled by connecting the two parts until you hear a click, which may require some force. If the descaling light remains on after descaling, or if you experience any other issues, please follow the troubleshooting steps provided in the user manual or contact our customer support team for further assistance. You can reach out to us through one of our Social Media channels, or the support page on our website. Our team is dedicated to resolving your issue and ensuring your coffee machine functions perfectly.
Hi, thanks for your comment. The flashing triangle with an exclamation mark on the 1200 & 2200 Series Automatic Coffee Machines typically indicates that the brew group is not in place, not correctly positioned, or is blocked. To resolve this, please ensure the machine is switched off and then remove the water tank and open the service door. Take out the brew group and rinse it thoroughly under tap water. After cleaning, place it back into the machine until it clicks into position. Close the service door, reinsert the water tank, and turn the machine back on. This should clear the flashing warning light. If the issue persists, it may indicate trapped air inside the machine, which can be resolved by dispensing a few cups of hot water. If you need further assistance, please don’t hesitate to reach out to our customer service team through one of our Social Media channels, or the support page on our website.
I have 2200.The Calc light flashes continiously,not like in this video.Is this a Calc warning or any other problem?And where can I find Calc solution for this machine in Turkey?
Hi Martin, thank you for contacting us. We'd like to investigate the matter further for you. Could you kindly send us a model number of your device, so we could have a closer look? Thanks in advance! Hope to hear soon from you.
Hi, Martin. We are still here to assist you. Please fee free to reach out to us on Facebook, Twitter, or Instagram. Please, send us a private message informing the model number of your machine. We hope to hear from you. Thank you!
Hi there, thanks for your comment! We'd like to investigate this issue in order to see if there any flaws in regards to the descaling process of your coffee machine. Please feel free to send us a private message on either Facebook or Twitter. Hope to hear from you soon!
Hi Sabri, thanks for your comment. If the calc/clean light is on, it indicates that you need to descale your machine. For detailed step-by-step instructions on how to descale your machine, please refer to the user manual or watch the video tutorial on our website. If you would like some more assistance, we kindly advise you to reach out to our customer service team through one of our Social Media channels. That way we’ll be able to assist you further.
One question regarding water type usage. I decided to use bottled water with lowest possible value of Calcium instead of using tap water with aqua clean filter because in my city the water is very hard. How come machine still gives me Calc error after a while. Shouldn't this process be avoided if I'm using bottled water or at least be prolonged for longer period of time?
Hello, thanks for reaching out. Good question! We advise to use the AquaClean filter regardless if you are using bottled water to make your coffee. This is because there is still some calcium in the bottled water, albeit a much smaller amount. Please keep in mind, however, that after about 8 filter cycles using the AquaClean filter, you will still need to descale your coffee machine. If you see that your coffee machine is asking you to descale after an abnormally short period of time or too often, please feel free to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare). We will be happy to take a closer look. 😊
Hi Soufiane, thanks for your comment! The light should turn on once every 1-3 months, depending on if you're using soft or hard water. We recommend regularly descaling the machine to ensure optimal performance. We agree that it might be a bit strange that the light has never turned on, so we'd like to take a closer look. Please feel free to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare), and we will get back to you as soon as possible. Hope to speak to you soon!
Hi Soufine, we just wanted to check if you still needed any assistance? If you need further help, could you send us a Private Message, as we will be more than happy to help you!
Hi Tana, we're sorry to hear about that. Could you have a look if the pipes are obstructed in any way and clean them? This could help! If that did not help you out, feel free to share your country of residence and we can show you the contact details of the local product team. :)
Bonjour Lina, Merci pour votre commentaire Effectivement, sur la vidéo à partir de 1 minute et 10 secondes vous pouvez vous apercevoir que la procédure du détartrage est en marche. Nous restons à votre disposition si besoin. Belle journée. Cordialement, Anass L'équipe Philips
Hi Franck, thanks for your question. No worries, we're here to help. After installing a new AquaClean filter, you will need to activate it using the machine settings. You can find the step-by-step guide for this on page 15 of the user manual below: to.philips/6051KMwD1 Feel free to let us know if this helps!
Hi there, I have 2200 and I just changed the aqua filter and used the oil remover tablet. It's been 6 months since I buy this coffee machine. My question is I guess descale warning (Calc) will come automatically and when I descale it do I have to change my filter like the video suggested? Just wondering because I just put a new one🤔 and if calc warning come soon what to do? Thank you
Hi there, thanks for your comment. Sorry to hear that you're experiencing some troubles with your coffee machine. Please do reach out to our team on Facebook or Twitter (@PhilipsCare) so that we can take a closer look at it. Hope to hear from you soon!
@@Philips thank you for your quick respond. No, no problems at all. It is just a normal routine of looking after the machine, isn't? Change of filter light started flashing and I did that. And the tablets are the monthly maintenance. I just asked about descaling... is that the Calc button? When that one starts flashing then I will change it. Is that right? And after I do that do I have to change the filter again or I can continue with the same one? Cause I just changed it. To be clearer how often do I need to discale it? When the light flashes? Sorry, I hope it's clear. Thanks
Thanks for your reply, Zlatko. You should descale the device when the Calc/Clean light starts to flash slowly. More info about the descaling proces can be found here: to.philips/6053GqQ3B. Hope this clears things up!
Thanks for coming back to us, Zlatko. Yes, according to the user manual on page 18, you should install and activate a new AquaClean water filter in the water tank. Please let us know if there's anything unclear. We're here to help.
Hello Philips, I have the 2200 coffee machine for almost a year, starting using it in January. Since then the descaleing lights were not flashing at all. Does it mean I can still use it finely without descaling it? How often should I descale in a year? I would also like to know. When do I have to change the AquaClean filter? Whenever I do the descaling?
Hi Petrov, thank you for reaching out with your questions. When the filter is exhausted, the AquaClean light starts flashing orange again to remind you to replace the filter with a new one. But, it's also important to replace the AquaClean water filter at least every 3 months, even if the machine does not yet indicate that replacement is required. The AquaClean filter is there to preserve the taste of your coffee, but also to diminish the need for descaling by reducing limescale build-up in your machine, so preventive replacement is preferable. We hope this answers your questions. If you have more, feel free to let us know. We would gladly help you.
Hi Voinea, thank you for reaching out. We're sorry to hear you're running into these issues. We'd like to help, but it's best to do so via our regular channels. Feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Take care!
Hey Philips How long should i airdry the brew group after cleaning it with water. Approx time in minutes? What will happen if i reinsert in about 5 minutes for example when there are still few watter drops on it.
Hi, thanks for your message! The waiting time could vary, depending on external factors (climate, method of cleaning). We recommend leaving it as long as possible, and manually checking if it's completely dry before placing it back. This way your device will live longer! Feel free to let us know if your have any furhter questions.
@@Philips Yes i know that it's logical. For example room temperature is 25-26° and it dries for about 15 min, The question is what will happen if there are only a few water drops left. Can I somehow damage the device.
Placing the brew group back while it's still a bit wet, could cause blockages (the drops could cause connectivity issues), or potential damages to the material. For that reason, we recommend waiting until it's completely dry.
Hi Liron, thanks for your comment - unfortunately it's not possible to extend the automatic shut-off time. Feel free to let us know if you have other questions!
Adjusting the stand-by time 1 Press the on/off button to switch off the machine. 2 When the machine is switched off: press and hold the Calc / Clean icon (Fig. 16) until the Calc / Clean light and the Aroma strength lights go on (Fig. 17). 3 Tap the Aroma strength icon to select the required stand-by time: 15, 30, 60 or 180 minutes. Respectively 1, 2, 3 or 4 lights of the Aroma strenght icon light up. 4 When you have finished setting the stand-by time, press the start/stop button. The machine switches off. 5 Press the on/off button to switch on the machine again.
@Philips Hi there. I just got the machine and my simple question is - what is the difference between using the filter vs not using it at all on EP 1200. Just descaling more often? Will not using filter break the machine sooner?
Hi Davit, good question, and glad to hear you have received your new coffee machine! :) Your machine is AquaClean enabled. Since your machine has to be completely limescale-free before you start to use the AquaClean water filter, we advise you to start using the AquaClean filter from the first day. For instructions on installing the filter, please see visuals from page 9 of this user manual: to.philips/6052Gv3Mk Enjoy your homemade coffee! :)
@@Philips That did not answer his question. Not at all. His only question was: Will this have any effect other than needing less descaling? Will it, for instance, extend the machine's longevity? In other words, are there disadvantages when choosing not to install the filter, other than needing to descale it more often?
I have a quick question about my Philips 2200 EP2220/10 coffee machine. Does the descaling indicator light actually detect the presence of limescale and turn red automatically based on that, or does it simply light up at regular intervals or after a certain number of coffee/water cycles, regardless of the actual limescale level?
Hi Irem, thanks for reaching out. Good question! The descaling light on the Philips LatteGo Series 2200 does not detect the actual presence of limescale. Instead, it operates based on a preset algorithm that tracks usage patterns, such as the number of coffee or water cycles and the hardness of the water you set when you first set up the machine. This system ensures that you descale the machine regularly, which helps to maintain its performance and longevity, even though it doesn’t directly measure the limescale level. ☕ We hope this information is helpful! Feel free to let us know if you have any other questions.
@@Philips We have filtration systems installed for both our tap water and drinking water at home. Despite this, the descaling light on my machine came on. I decided to perform the descaling process using only water, without any descaling solution, and the descaling light turned off afterward. This made me wonder whether the machine actually detects the limescale level automatically or if the light is triggered based on a predefined cycle. However, when I contacted customer service, they informed me that the machine does indeed detect the limescale level automatically. I’m now unsure which information is accurate. Could you please clarify this for me? Thank you
Hmm...this does differ from our previous reply. In order to have this looked into, we would like to reach out to our technical experts. But in order to do so, we will require some additonal information from you. Therefore, we kindly ask you to contact us via to.philips/6054m6pnM. We hope to hear from you.
Bonjour j ai cette machine depuis noel on viens de changer la cartouche filtrante et 2 jours après l eau ne sort plus juste de la buse merci pour votre réponse
Bonjour Josette, Je vous remercie de nous avoir contactés. Je suis désolé pour le désagrément causé. Il y a de forte chance que le filtre n'a pas été correctement changé. Je vous joins un lien qui devrait vous aider à solutionner le problème. - - to.philips/6051KbCcc. Si celui-ci persiste, rapprochez-vous du SAV : - to.philips/6052KbCcY - 0805.025.600. (Appel gratuit). - 01 57 32 40 51 (Du lundi au vendredi de 8h à 20h et le samedi de 9h à 18h hors jours fériés) * Cout d'un appel local, sauf surcout» éventuel selon opérateur réseau. - +33642699024 (WhatsApp uniquement, pas d'appel)/ Lundi - Vendredi: 08h à 20h et Samedi: 9h à 18h. Je vous souhaite une excellente journée et je reste disponible si besoin. Cordialement, Yves Philips Consumer Care.
Hi Maki, thanks for reaching out to us! Sorry to hear that your LatteGo does not work after completing the descaling of the machine. Kindly remove the AquaClean water filter and try to brew a coffee again. If this works, make sure that you have prepared the AquaClean water filter properly before you place it back. We hope this helps! ☕
Hi, thank you for reaching out. We recommend using the specially developed Philips and Saeco CA6700 / 90 descaler, which is developed optimally for Philips and Saeco Fully Automatic espresso machines. We hope this helps. You can also get in touch with us on social media. We’re available 24/7 on Facebook (to.philips/6056JY2Xn) and Twitter (to.philips/6057JY2XX). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Hi Ingrid, thanks for leaving us a comment. We're happy to help you out with this. Please send us a message via social media. We’re available 24/7 on Facebook (to.philips/6053J3GGd) and Twitter (to.philips/6054J3GGe) so we can take a closer look into this for you! We'll be awaiting your message. :)
So, I clenaed all the trays, etc, and then prepared descaler with water for cleaning procedure and then started the coffee machine, and it as usually takes the water during bootup process, is that ok that it takes the mixed warer with descaler fluid during startup as during cleanup process the water comes out of milk frother ? Also second question, why coffee is not hot, or how to make it hot, as with this coffee machine it gets cold really quickly and not that hot in the first place..
Hi Carla, thanks for your message. Our team would be happy to assist you! Please send us a message on one of our social media channels, or contact us through the online shop, and we'll get back to you as soon as possible!
Bonjour, Merci pour votre commentaire. Nous sommes navrés d'apprendre cela. Pourriez-vous nous confirmer votre pays de résidence et nous préciser la référence de votre Machine expresso ? Nous vous remercions par avance de votre retour. Cordialement, Kenza, L’équipe Philips.
Hi Mark, thanks for your comment. It sounds like there might be an issue with the main spouts. To resolve this, please ensure that the spouts are not clogged by cleaning them thoroughly. You can also try running the cleaning cycle again, making sure the machine is properly set up. If the problem persists, it might be best to contact our customer support team for further assistance. You can contact our team through one of our social media channels or the support page on our website. We’ll be happy to assist you further!
This is my second Keurig Coffee Brewer. th-cam.com/users/postUgkxBrV-RbF5Nk0Rlt9i15aao-YMzqzTG8Vf The first one lasted 6 years. It worked beautifully until the day it didn't. It was hard to go back to the drip coffee for a couple of days while I waited on my Keurig to get here. There is a huge difference in the taste. Keurig makes a really good cup of coffee. This new one is a little different from my old one. I find putting the water filter in was easier than on the old one. Attaching the water reservoir was also a little different but once I figured it out, it too was easier. This new one has the auto off feature but is not programmable like the old one. Only three cup sizes instead of four. The odd thing for me was how much lighter in weight this one is compared to my old one. More plastic and much less metal in the construction of this one. The price is so much less than the original Keurig that I bought and the coffee tastes the same so all in all I am satisfied.
Après 3 mois ma machine là-même est tombé en panne le café ne coulé plus, je ne l'ai toujours pas récupérer elle a été envoyé par Philips en Allemagne avec '' ups'' une erreur. Le réparateur m' appelle pr dire que ma machine est cassé, la photo du colis déchiqueté. Lamentable. Philips ne réagis pas. Qui va me rembourser ? @ups ou @philips ?? Le sav dysfonctionne
![⭐ฮิตในTikTok!! ( มะมะมะหมูเด้ง MooDeng ) Ver. แดนซ์ ReMix BY [ ดีเจกิต รีมิกซ์ ]](http://i.ytimg.com/vi/4noyAoMa7bQ/mqdefault.jpg)
Wow.... It seems like it's a common issue. Descalling water only out from there milk frother... Not the coffee!
Very useful video. And I like that it is from the official manufacturer.
Thanks for your kind words. We’re glad that you found our video useful and informative. The LatteGo is one of our most innovative and easy-to-use products, designed to make your coffee experience more enjoyable and convenient. If you have any questions or feedback about the LatteGo, please feel free to contact us anytime. We appreciate your support!
Hello, I'm having trouble that when I descale, it onlyy comes out from the hot water spout/milk frother instead of the middle espresso pourer (like the video).
Same here
Mine does the same, did you resolve your issue
Same here
Same here 😢
Same here. Obviously video is not accurate
for me it only descales through the milk frother, not through the coffee dispenser
@Philips
Same here, I also wanted to ask the same question. Either they used wrong visuals here or our machines are defected. :)
Just wait the process takes 15 min
yep, all the water went through the milk frother
@@throwthisaway9 okay. Try again. Turn on the machine, wait for turning on. Then keep touching the descale button for 3-5 sec. Then press start. It was fully automatic for me. When the water bottlenis empty, add fresh warer second time and press start again. When the bottle is empty againt the descale program is completed
Thanks for the info. I try it out next time.
Hello there and thank you for the video! What if the Calc/Clean button on my 1200 series lights up continuosly instead of flashing slowly? Should I follow the same procedure? Thank you!
Hi Costin, when the light is flashing slowly you should descale your Coffee Machine. When all the lights are flashing continuously, it indicates that the machine is ready to use. Should there be any other questions, please feel free to reach out to us again.
@@Philips You did not answer this question. Question was: What if the descale button lights up continuously.
@@Relaxicity yeah, pretty poor answer. Mine is also showing without flashing. And it's orange, not red.
@@rubenl2861 push the light for 10 seconds.
@@johnacs3943 Thanks I'll try that next time. It stopped showing somehow.
Hey Philips, I've been noticing the taste has gotten quite a bit worse over the last few weeks, is it possible to descale before the indicator light starts flashing?
Hi there, thank you for messaging us. Yes, you can descale if you feel like there's a need for it. The blinking light is just an indication of when it's best to descale for optimal usage of your coffee machine. Hope this answers your question, in case of any other, please feel free to let us know.
What if the calc clean light is solid on not flashing?
did u solve it?
Hi, I've had this machine for a few years now and never had any issues. I change aquaclean filters regularly and descale it when it asks. What I've noticed today is that during descaling, water only comes out of the hot water spout, but not from the two coffee ones (as can be seen in your video). Is this normal?
Hi Boris, thank you for flagging this with us. We would like to have a closer look at this. Could you, therefore, reach out to us on Social Media? (Facebook, Twitter, instagram?)
We would like to help you out more thoroughly over there.
I also have this problem. What was the solution boris if i might ask?
What does it mean when the Calc/Clean light is SOLID but not blinking?
Hi there, thanks for asking. Could you please provide us with the model number of the product and the country you're currently based in? This way we can connect you with our local product experts to look into this further. Awaiting your reply.
Since there are absolutely no Phillips cleaning products around here where I live, can I descale with other manufacturer products? Or does it have to be Phillips
Hello Branko, thank you for reaching out to us. We would like to suggest using only Philips brand cleaning products as these products have been tested and are manufactured for this exact coffee machine. You should be able to purchase all of our cleaning products directly from our official Philips website. We hope this helps!
When I follow these procedures exactly, the descaling operation only uses the hot water pipe. No descaling or rinsing water is dispensed through the coffee tabs at all.
The only difference with the video is that our calc / clean light is not flashing. It did a while ago, but it stopped.
Any idea what could be wrong?
Hello Relaxicity, thank you for your comment. We'd be happy to help you with your coffee machine. Please, share its model number with us. This will allow us to take a closer look at the possible solutions. Hope to hear soon from you!
@@Philips Thank you for your response. The model type is EP2220/10, I can share the serial number if you need it to trace specifics.
Thanks for sharing that. Could you let us know if this is the first time you have descaled your machine? Additionally, please share your country of residence. Thanks in advance!
@@Philips Country is The Netherlands, purchased at Mediamarkt. This is the first time I descale it. I've repeated the operation a few times, and it continues to function as described. It descales, but only through the hot water pipe (milk frother), no water comes out of the coffee tabs. Thanks!
Thank you for letting us know. Could you kindly share a receipt (physical or digital) for your espresso machine? This will allow us to determine what would be the best course of action here. Many thanks in advance, we will be waiting for your reply!
When descailing no water coming from brew group , instead water comes from latte part . What can be wrong ?
Hi Ozzy, thanks for sharing this. We'd love to take a closer look, so we invite you to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare) sharing a video of the issue. Hope to speak to you soon!
Hi Philips I have Philips 2200 series coffe machine (extractly like in this video) and my Calc / Clean
indicator light bulb went from light blue (cyan) to orange colour but not flashing just stay still so I must do decalc procedure or wait untill Calc / Clean
indicator light bulb starts flashing ?
Thanks for clarifying this to us, Afex. Please proceed with the Calc procedure to resolve the issue. Let us know if you need further assistance! :)
did u solve it?
do I have to install a new aqua clean filter every time I’m descaling it or can I just put back the old filter? because I don’t have a problem with the filter yet
Hi, thanks for your comment. When descaling your 1200 & 2200 Series Automatic Coffee Machine, it’s not necessary to replace the AquaClean filter each time, provided that the filter is still within its optimal usage period. The AquaClean filter is designed to last up to 5000 cups before needing replacement, as long as you activate it promptly and replace it when indicated by the machine. After descaling, you can indeed reinstall the same filter if it hasn't reached its capacity. Always ensure that the filter is correctly reset after descaling to continue enjoying pure coffee. If you have any further questions or need assistance with the process, please feel free to contact our customer service team.
What is the expected timeframe to need to descale? I’ve had the machine for 2 years now and it still has not indicated needing descale. I always replace the aquaclean filter when prompted
Hi, thanks for sharing your question. 😊 We recommend descaling your machine very 3 months. We hope this answers your question, feel free to message us at any time. 🙂
@@Philips When I press the Calc Clean Button it starts to blink Orange. But when I press the Start Button,it goes always back to the Orange Aqua Clean Icon. Please help.
Hi, thank you for reaching out, and apologies for the delayed response. Could you kindly contact us via one of our social media channels, so we can help you further? We’re available 24/7 on Facebook (to.philips/6057MLLzU) and Twitter (to.philips/6058MLLzq). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Hello, we just wanted to check if you still needed any help? Feel free to reply!
Yep, another one here only comes thru milk frother. Is it a problem, still descaling the machine?
Hi Lee, thanks for your comment. It’s possible that air is trapped in the system or the machine requires descaling. To address this, please ensure that the machine is properly descaled. Descaling is crucial for removing mineral buildup inside the machine and ensuring optimal performance. Additionally, check that the LatteGo milk system is correctly assembled by connecting the two parts until you hear a click, which may require some force. If the descaling light remains on after descaling, or if you experience any other issues, please follow the troubleshooting steps provided in the user manual or contact our customer support team for further assistance. You can reach out to us through one of our Social Media channels, or the support page on our website. Our team is dedicated to resolving your issue and ensuring your coffee machine functions perfectly.
What does the triangle with the exclamation ⚠️ means when is flashing? It started flashing half way descaling cycle.
Hi, thanks for your comment. The flashing triangle with an exclamation mark on the 1200 & 2200 Series Automatic Coffee Machines typically indicates that the brew group is not in place, not correctly positioned, or is blocked. To resolve this, please ensure the machine is switched off and then remove the water tank and open the service door. Take out the brew group and rinse it thoroughly under tap water. After cleaning, place it back into the machine until it clicks into position. Close the service door, reinsert the water tank, and turn the machine back on. This should clear the flashing warning light. If the issue persists, it may indicate trapped air inside the machine, which can be resolved by dispensing a few cups of hot water. If you need further assistance, please don’t hesitate to reach out to our customer service team through one of our Social Media channels, or the support page on our website.
I have 2200.The Calc light flashes continiously,not like in this video.Is this a Calc warning or any other problem?And where can I find Calc solution for this machine in Turkey?
Hi there! Thanks for your question. This video is the same solution for when you need to solve the calc issue. ;)
Philips Thanks for your quick reply
You're very much welcome. Enjoy your Friday! 🌞
did u solve it?
Its weird, because when descaling my machine poursthe water only from hot water outlet, not as shown in the video...is that a problem ?
Hi Martin, thank you for contacting us. We'd like to investigate the matter further for you. Could you kindly send us a model number of your device, so we could have a closer look? Thanks in advance! Hope to hear soon from you.
Hi, Martin. We are still here to assist you. Please fee free to reach out to us on Facebook, Twitter, or Instagram. Please, send us a private message informing the model number of your machine. We hope to hear from you. Thank you!
@@Philips Hi. I have the same issue. It's a 2200 model.
Hi there, thanks for your comment! We'd like to investigate this issue in order to see if there any flaws in regards to the descaling process of your coffee machine. Please feel free to send us a private message on either Facebook or Twitter. Hope to hear from you soon!
@@Philips hello I just ran the calc/clean cycle and I'm having the same issue
@Philips, Hi there, question, do I damage the filter in any way if I forgot to remove it and then I proceeded with the descaling? thanks
Hi Sebastian, thanks for asking. This won't do no harm. Hope this helps!
This is a great video and thanks for your great product!
Hi, thanks for sharing your feedback! We’re so glad to hear that you love your LatteGo and that you find this video helpful. ☺️ Enjoy the coffee!
Hi philips!
I am using this machine for 2 months. Today I realised the calc/clean light is solid on. It is not blinking. So what do I need to do?
Hi Sabri, thanks for your comment. If the calc/clean light is on, it indicates that you need to descale your machine.
For detailed step-by-step instructions on how to descale your machine, please refer to the user manual or watch the video tutorial on our website.
If you would like some more assistance, we kindly advise you to reach out to our customer service team through one of our Social Media channels. That way we’ll be able to assist you further.
did u solve it?
One question regarding water type usage. I decided to use bottled water with lowest possible value of Calcium instead of using tap water with aqua clean filter because in my city the water is very hard. How come machine still gives me Calc error after a while. Shouldn't this process be avoided if I'm using bottled water or at least be prolonged for longer period of time?
Hello, thanks for reaching out. Good question!
We advise to use the AquaClean filter regardless if you are using bottled water to make your coffee. This is because there is still some calcium in the bottled water, albeit a much smaller amount. Please keep in mind, however, that after about 8 filter cycles using the AquaClean filter, you will still need to descale your coffee machine. If you see that your coffee machine is asking you to descale after an abnormally short period of time or too often, please feel free to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare). We will be happy to take a closer look. 😊
Hello. Are we still able to provide you with any assistance? If so, feel free to let us know!
@@Philips Thanks for very fast response. I will still use the bottled water and decalc the machine when needed. Usually on 6 months.
Thanks for confirming. Feel free to ask if you still have questions!
Hi, I have had my philips 2200 for about a year and a half but the calc/clean light actually never turned on. How often does the light turn on?
Hi Soufiane, thanks for your comment! The light should turn on once every 1-3 months, depending on if you're using soft or hard water. We recommend regularly descaling the machine to ensure optimal performance.
We agree that it might be a bit strange that the light has never turned on, so we'd like to take a closer look. Please feel free to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare), and we will get back to you as soon as possible. Hope to speak to you soon!
Hi Soufine, we just wanted to check if you still needed any assistance? If you need further help, could you send us a Private Message, as we will be more than happy to help you!
I tried cal cleaning but the water cane out through milk pipe instead of the 2 coffee pipes. I followed the video exactly not sure what went wrong
Hi Tana, we're sorry to hear about that. Could you have a look if the pipes are obstructed in any way and clean them? This could help! If that did not help you out, feel free to share your country of residence and we can show you the contact details of the local product team. :)
Bonjour,
je viens de faire le détartrage. Le détartrant s'écoule par le tuyau réservé au lait pendant la procédure. Est-ce normal ? Cordialement
Bonjour Lina,
Merci pour votre commentaire
Effectivement, sur la vidéo à partir de 1 minute et 10 secondes vous pouvez vous apercevoir que la procédure du détartrage est en marche.
Nous restons à votre disposition si besoin.
Belle journée.
Cordialement,
Anass
L'équipe Philips
After installing a new filter the aqua clean lamp is blue constantly. How do I switch off the blue light
Hi Franck, thanks for your question. No worries, we're here to help. After installing a new AquaClean filter, you will need to activate it using the machine settings. You can find the step-by-step guide for this on page 15 of the user manual below:
to.philips/6051KMwD1
Feel free to let us know if this helps!
@@Philips my aim was to get rid of the blue light 😊 but now I have to live with it 😁
Hi there, I have 2200 and I just changed the aqua filter and used the oil remover tablet. It's been 6 months since I buy this coffee machine.
My question is I guess descale warning (Calc) will come automatically and when I descale it do I have to change my filter like the video suggested? Just wondering because I just put a new one🤔 and if calc warning come soon what to do? Thank you
Hi there, thanks for your comment. Sorry to hear that you're experiencing some troubles with your coffee machine. Please do reach out to our team on Facebook or Twitter (@PhilipsCare) so that we can take a closer look at it. Hope to hear from you soon!
@@Philips thank you for your quick respond. No, no problems at all. It is just a normal routine of looking after the machine, isn't? Change of filter light started flashing and I did that. And the tablets are the monthly maintenance.
I just asked about descaling... is that the Calc button? When that one starts flashing then I will change it. Is that right?
And after I do that do I have to change the filter again or I can continue with the same one? Cause I just changed it.
To be clearer how often do I need to discale it? When the light flashes?
Sorry, I hope it's clear. Thanks
Thanks for your reply, Zlatko. You should descale the device when the Calc/Clean light starts to flash slowly. More info about the descaling proces can be found here: to.philips/6053GqQ3B. Hope this clears things up!
@@Philips thank you so much for your help. One more question please🙂 do I have to change my filter after I descale it? Thank you
Thanks for coming back to us, Zlatko. Yes, according to the user manual on page 18, you should install and activate a new AquaClean water filter in the water tank. Please let us know if there's anything unclear. We're here to help.
Hello Philips, I have the 2200 coffee machine for almost a year, starting using it in January. Since then the descaleing lights were not flashing at all. Does it mean I can still use it finely without descaling it?
How often should I descale in a year?
I would also like to know. When do I have to change the AquaClean filter? Whenever I do the descaling?
Hi Petrov, thank you for reaching out with your questions. When the filter is exhausted, the AquaClean light starts flashing orange again to remind you to replace the filter with a new one. But, it's also important to replace the AquaClean water filter at least every 3 months, even if the machine does not yet indicate that replacement is required. The AquaClean filter is there to preserve the taste of your coffee, but also to diminish the need for descaling by reducing limescale build-up in your machine, so preventive replacement is preferable. We hope this answers your questions. If you have more, feel free to let us know. We would gladly help you.
Hello, my warning sign is permanently on(doesn't leave me options to descale)
All the buttons are not responding.
What should i do?
Hi Voinea, thank you for reaching out. We're sorry to hear you're running into these issues. We'd like to help, but it's best to do so via our regular channels. Feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Take care!
Hey Philips
How long should i airdry the brew group after cleaning it with water. Approx time in minutes? What will happen if i reinsert in about 5 minutes for example when there are still few watter drops on it.
Hi, thanks for your message! The waiting time could vary, depending on external factors (climate, method of cleaning). We recommend leaving it as long as possible, and manually checking if it's completely dry before placing it back. This way your device will live longer! Feel free to let us know if your have any furhter questions.
@@Philips Yes i know that it's logical. For example room temperature is 25-26° and it dries for about 15 min, The question is what will happen if there are only a few water drops left. Can I somehow damage the device.
Placing the brew group back while it's still a bit wet, could cause blockages (the drops could cause connectivity issues), or potential damages to the material. For that reason, we recommend waiting until it's completely dry.
@@Philips Thanks, your support and reply response is like no other. Well done.
Happy to help!
Is it possible to extend the time for the automatic shutdown of the machine ep1200?
Hi Liron, thanks for your comment - unfortunately it's not possible to extend the automatic shut-off time. Feel free to let us know if you have other questions!
Adjusting the stand-by time
1 Press the on/off button to switch off the machine.
2 When the machine is switched off: press and hold the Calc / Clean icon (Fig. 16) until the Calc /
Clean light and the Aroma strength lights go on (Fig. 17).
3 Tap the Aroma strength icon to select the required stand-by time: 15, 30, 60 or 180 minutes.
Respectively 1, 2, 3 or 4 lights of the Aroma strenght icon light up.
4 When you have finished setting the stand-by time, press the start/stop button. The machine
switches off.
5 Press the on/off button to switch on the machine again.
@@objectaa thanks it's work
@Philips Hi there. I just got the machine and my simple question is - what is the difference between using the filter vs not using it at all on EP 1200. Just descaling more often? Will not using filter break the machine sooner?
Hi Davit, good question, and glad to hear you have received your new coffee machine! :)
Your machine is AquaClean enabled. Since your machine has to be completely limescale-free before you start to use the AquaClean water filter, we advise you to start using the AquaClean filter from the first day. For instructions on installing the filter, please see visuals from page 9 of this user manual: to.philips/6052Gv3Mk
Enjoy your homemade coffee! :)
@@Philips That did not answer his question. Not at all.
His only question was: Will this have any effect other than needing less descaling? Will it, for instance, extend the machine's longevity? In other words, are there disadvantages when choosing not to install the filter, other than needing to descale it more often?
I have a quick question about my Philips 2200 EP2220/10 coffee machine.
Does the descaling indicator light actually detect the presence of limescale and turn red automatically based on that, or does it simply light up at regular intervals or after a certain number of coffee/water cycles, regardless of the actual limescale level?
Hi Irem, thanks for reaching out. Good question!
The descaling light on the Philips LatteGo Series 2200 does not detect the actual presence of limescale. Instead, it operates based on a preset algorithm that tracks usage patterns, such as the number of coffee or water cycles and the hardness of the water you set when you first set up the machine. This system ensures that you descale the machine regularly, which helps to maintain its performance and longevity, even though it doesn’t directly measure the limescale level. ☕
We hope this information is helpful! Feel free to let us know if you have any other questions.
@@Philips
@@Philips We have filtration systems installed for both our tap water and drinking water at home. Despite this, the descaling light on my machine came on. I decided to perform the descaling process using only water, without any descaling solution, and the descaling light turned off afterward.
This made me wonder whether the machine actually detects the limescale level automatically or if the light is triggered based on a predefined cycle. However, when I contacted customer service, they informed me that the machine does indeed detect the limescale level automatically.
I’m now unsure which information is accurate. Could you please clarify this for me?
Thank you
Hmm...this does differ from our previous reply. In order to have this looked into, we would like to reach out to our technical experts. But in order to do so, we will require some additonal information from you. Therefore, we kindly ask you to contact us via to.philips/6054m6pnM. We hope to hear from you.
Bonjour j ai cette machine depuis noel on viens de changer la cartouche filtrante et 2 jours après l eau ne sort plus juste de la buse merci pour votre réponse
Bonjour Josette,
Je vous remercie de nous avoir contactés.
Je suis désolé pour le désagrément causé.
Il y a de forte chance que le filtre n'a pas été correctement changé.
Je vous joins un lien qui devrait vous aider à solutionner le problème.
- - to.philips/6051KbCcc.
Si celui-ci persiste, rapprochez-vous du SAV :
- to.philips/6052KbCcY
- 0805.025.600. (Appel gratuit).
- 01 57 32 40 51 (Du lundi au vendredi de 8h à 20h et le samedi de 9h à 18h hors jours fériés)
* Cout d'un appel local, sauf surcout» éventuel selon opérateur réseau.
- +33642699024 (WhatsApp uniquement, pas d'appel)/ Lundi - Vendredi: 08h à 20h et Samedi: 9h à 18h.
Je vous souhaite une excellente journée et je reste disponible si besoin.
Cordialement,
Yves
Philips Consumer Care.
What if you push the start after descale and it doesn't do anything ?
Hi Maki, thanks for reaching out to us! Sorry to hear that your LatteGo does not work after completing the descaling of the machine. Kindly remove the AquaClean water filter and try to brew a coffee again. If this works, make sure that you have prepared the AquaClean water filter properly before you place it back. We hope this helps! ☕
What if i cant find the descaler suggested? Is it ok to use another
Hi, thank you for reaching out. We recommend using the specially developed Philips and Saeco CA6700 / 90 descaler, which is developed optimally for Philips and Saeco Fully Automatic espresso machines. We hope this helps. You can also get in touch with us on social media. We’re available 24/7 on Facebook (to.philips/6056JY2Xn) and Twitter (to.philips/6057JY2XX). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Hi Panda. We were curious to know if this answers your question. Feel free to get back to us with any other question. ;)
You forgot to mention at which phase to put back the filter
The calc/clean button does not work. What to do?
Hi Ingrid, thanks for leaving us a comment. We're happy to help you out with this. Please send us a message via social media. We’re available 24/7 on Facebook (to.philips/6053J3GGd) and Twitter (to.philips/6054J3GGe) so we can take a closer look into this for you! We'll be awaiting your message. :)
@@Philips thank you, but meanwhile the problem has been solved.
So, I clenaed all the trays, etc, and then prepared descaler with water for cleaning procedure and then started the coffee machine, and it as usually takes the water during bootup process, is that ok that it takes the mixed warer with descaler fluid during startup as during cleanup process the water comes out of milk frother ?
Also second question, why coffee is not hot, or how to make it hot, as with this coffee machine it gets cold really quickly and not that hot in the first place..
My machine stock in calc and stop to work I don't can make all those steps... my machine it's broken????
Hi Carla, thanks for your message. Our team would be happy to assist you! Please send us a message on one of our social media channels, or contact us through the online shop, and we'll get back to you as soon as possible!
les trois voillant reste allumé que soit je faire ???
Bonjour,
Merci pour votre commentaire.
Nous sommes navrés d'apprendre cela.
Pourriez-vous nous confirmer votre pays de résidence et nous préciser la référence de votre Machine expresso ?
Nous vous remercions par avance de votre retour.
Cordialement,
Kenza,
L’équipe Philips.
Thank you so much !
my machine dispensed 99.99999999999% of the cleaning solution through the frother / hot water spout. almost NOTHING came out the main spouts.
Hi Mark, thanks for your comment. It sounds like there might be an issue with the main spouts. To resolve this, please ensure that the spouts are not clogged by cleaning them thoroughly. You can also try running the cleaning cycle again, making sure the machine is properly set up. If the problem persists, it might be best to contact our customer support team for further assistance. You can contact our team through one of our social media channels or the support page on our website. We’ll be happy to assist you further!
Timesteps wären super 😎
Kahvenin geldiği aparattan az miktarda su geliyor temizlik yaparken
Merhaba, bu durum temizlik yaptığı anlamına gelmektedir. Sorun değildir. Sevgilerimizle.
Thanks
Best Video! So easy👌🏻
This is my second Keurig Coffee Brewer. th-cam.com/users/postUgkxBrV-RbF5Nk0Rlt9i15aao-YMzqzTG8Vf The first one lasted 6 years. It worked beautifully until the day it didn't. It was hard to go back to the drip coffee for a couple of days while I waited on my Keurig to get here. There is a huge difference in the taste. Keurig makes a really good cup of coffee. This new one is a little different from my old one. I find putting the water filter in was easier than on the old one. Attaching the water reservoir was also a little different but once I figured it out, it too was easier. This new one has the auto off feature but is not programmable like the old one. Only three cup sizes instead of four. The odd thing for me was how much lighter in weight this one is compared to my old one. More plastic and much less metal in the construction of this one. The price is so much less than the original Keurig that I bought and the coffee tastes the same so all in all I am satisfied.
Nice music
Après 3 mois ma machine là-même est tombé en panne le café ne coulé plus, je ne l'ai toujours pas récupérer elle a été envoyé par Philips en Allemagne avec '' ups'' une erreur. Le réparateur m' appelle pr dire que ma machine est cassé, la photo du colis déchiqueté. Lamentable. Philips ne réagis pas. Qui va me rembourser ? @ups ou @philips ?? Le sav dysfonctionne