Mall repair franchises are garbage and ruin the credibility of our industry.
ฝัง
- เผยแพร่เมื่อ 13 พ.ค. 2018
- tinyurl.com/rossmatrix
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That store is $48,000/month.
Look at its construction, appearance, and size.
forty eight THOUSAND
There are no words for how crazy that is.
new york rip off, no wonder they went out of business, what about the one further down the street? maybe that is cheaper, and close enough to be a big fuck you to apple and their amazingly shitty products
Worth it lmao
Insane.
Get that store. It's a giant fuck you to Apple. It's perfect.
I just replaced my microwave with a toaster as recommended by this video.
@@julatzschmulatz9607 Yes
Me too! ;)
Depends on weather it's a toaster oven. We didn't have a microwave for a while and a toaster oven came in real handy.
@@LaskyLabs Did that a while ago. I think it's beneficial for whole family health.
As long as you don't try to nuke a TV Dinner in there you should be golden.
I did open heart surgery on my father to replace his pacemaker with a remote control. Thanks for the tip!
Pedro Dorantes I mean if it works...
Pacemakers aren't put in via open heart surgery. I know its a joke but at least be correct :')
@@LadySlytherinx16 That's propably why i fucked up that much. At least i still have a pacemaker.
i love the comment section lul
@Jip Jackson wot
"Do not credit me with this fuckery"
As recommended by Louis i changed my father's peacemaker with a remote controller. He can now change channels in a heartbeat.
That was actually funny. Good one Bruno. Let me guess, you are From Brazil or of Brazilian descent?
Good one
How the hell did you do that? When I tried, I put an avocado in instead.
Instructions unclear, U4700 removed from 2016 Macbook, house is now on fire, please advise.
Just abandon your laptop and house and start over right with a windows pc.
ur lucky, I deleted System32 and my house exploded which caused a massive wildfire burning down the entire suburb.
Lucky you, I got my dick on fire AND my house stuck in a toaster.
Incongruous4 Then start even more right with linux
Andre Gon this is also the result i got. Wanna sue?
You make watching people repairing computer boards a fun thing... a unique combination of electronics and film making!
thank you
@@rossmanngroup just recently watched your video about abusers of the f word, and I'm happy to see you have a non-abuser with you at the end of the video. Thanks for taking the time to make and upload these videos, especially the one about parents yelling in front of their children!
@Lucien of course, I couldn't possibly have anything planned for the weekend :D
Hard to hurt the CPU's feelings?
How about the "clock chip" not making time for the CPU? I'm sure the CPU feels really lonely and ignored.
CPU: "What year is it?!"
CPU: "Hey, do you have time?"
U4700: "Nah, I don't have time for your kind."
CPU feels sad.
cmon, this laptop just "thinks different", it does not get hurt emotionally
What if your computer doesn't have a RTC?
*Tries to replace a chip that's not on the board*
*Accidentally removes clock generator *
Literally the epitome of "instructions unclear"
@@inkblotthecolt "Instructions unclear, soldered my dick to the motherboard"
Lmao
@@StormsparkPegasus it was just another black component, if it fits, it solders
"Look it's a burned connector ...which means somewhere near by is probably your shit soldering.!"
Man, I really enjoyed that.
i did as well, lol
So did I!
And I
This is why I don't touch connectors and solder it because I don't want to mess it and destroy it.
Nearly choked on my coffee.
I hope you are able to get that store across the street from apple. you diserve it. you worked hard to get to where you are!
I just hope he can pull it up and not end up having to yield because numbers just dont add up.
nah, louis for sure deserves a successful store, louis deserves all of the tings but one thing he doesn't deserve is getting his store sabotaged by apple/snakes, i think putting a store across from apple is asking to play with fire.In a perfect world it would be a genius idea.
Apparently that store is $48,000/month. So I doubt it.
jessegotowork 🙂 Have that Apple Tablet repair lady rent a space rite next to you too! 🍎🍎😍
Getting that location would be a time drain, I think with all the frivolous lawsuits apple will slap him with, Louis wouldn't have the time anymore to do what he loves fixing computers and helping people, and instead would be constantly fighting in court. Maybe Louis can countersue and settle for millions though for defamation.
15:27 Thanks for censoring "by" 😂😂
"fuck" and "by" are both words of the English language, so replacing them with each other shouldn't make any difference, right?
Lmao, didn't catch that. Thanks!
@@etou1146 ooo. Big brain time lmao
Ping 2000
@@etou1146 nice
I think what you're doing is amazing. You're honesty and professionalism is hard to find these days. Keep doing what you're doing, keep producing amazing videos, and keep up the great quality work.
*your
@@MrArchDelux thats the wrong your anyways, your correction is incorrect.
@@VSucc the 2nd you're is wrong tho, cause it's supposed to be your.
@@GonFr14 yes, i just realised. i only noticed the first one. ive been pretty tired.
the reason honesty, professionalism and good quality work is so rare is that such people tend to go broke by not charging enough for their service......
I feel bad for the guy in the background. He's doing very detailed work on very tiny components, and sits there trying not to laugh his ass off at Luis' commentary :D
i would have lost it
@@ingamingpc1634 same
He got maaaaddddd focus... I worked in a shop with about 30 mofo's wondering around and blabbing about star wars and comic books and women ( all in the wrong way) ... Also taught high school.... Gotta #block_dat_sh!+_out
I bought 350 USD Bose headphones to address the issue
The Gordon Ramsay of board repairs!
( love the rant )
Finally some good fucking board repair.
@@wetlettuce4768 in this case it was overcooked actually
Wet Lettuce no no no...
These balls are FUCKING COLD!!! What are you doin' man? YOUR BALLS ARE COLD MATE!!! Learn to solder you dumbwit!
loool
@@RainingArtillery / nice one.
*bleeps the smallest amount of a certain word which is still clearly heard despite the bleep*
*doesn't bleep other words anyway*
He hates the F word.
llMavenll He uses it often. Clearly, he doesn’t hate it.
15:29 - "So that is how you fix a machine that was fucked up *beep* by..." lol
@@bmci007 close enough
@@a-wingsgaming9162 didnt you see his vid, he hates friends and family not the swear word.
Personally if it weren't for your videos I never would have learned how to fix a touchbar macbook with charging issues by hot gluing a car battery to it.
I mean, they're both 12v, right?
🤣🤣🤣🤣
I mean it'll find the short real quick
By the same token, the challenger wouldn’t had exploded if only someone had plugged the leak with chewing gum. Duct tape could have prevented the Titanic from sinking. So many simple solutions from the Hillbilly Engineering University. I hear they are now testing cow dung as axle grease. It just keeps your rig rolling....
111 👍
Dude, totally get that store across the street, its not coincidence, its fate! Lol.
He should also constantly play a video of all there shit design with loudspeakers and everything
make it muted with nice subtitles - Would be better for a public place anyway.
It's $48k per month.
He better have a lawyer on retainer if he does.
Apple would burn that building to the f**king ground if Louis moved in.
The Useless Censorship was funny but the one at 15:29 when you missed the word entirely killed me
I died at that
Shawn Lewis lol me too
HAHAHAH I was rolling.. so funny
Shawn Lewis lol
I didn't even notice because my mind autofills the bleeps.
“oh maybe take your parents pacemaker and replace it with a remote”
*OH MY JEEZ*
sod the remote, use a taser
omfg HAHAH
That's when shit got serious LMAO 😁
timestamp?
I know I’m getting my mother in law next Christmas... 😂
"For a communications chip to kill the CPU, as opposed to the power chip, it would have to kill the CPU by hurting the CPU's feelings" -GOLD!
That useless censorship is hilarious :D
LMFAO yeah!
Reminds me of The IT Crowd
th-cam.com/video/S-1PiU-ivfY/w-d-xo.html
Yeah I like the concept
I honestly thought it was meant to be a joke lol.
It's fuking great!
Yea the last one was a Half a second late. Funny
I absolutely love the simple deductive reasoning you go through, like following the breadcrumbs of incompetence LOL
I love the guy in the background of this video is just pretending not to hear any of this
No hes used to it
Louis replaced his inner ears with LEGO parts. As per another video.
15:29 delayed censor beep
**demonetizes video**
rafisofyan Boi there are a lot of delayed censor beeps.
Haha yeah, like the censor scene from The IT Crowd xD
th-cam.com/video/S-1PiU-ivfY/w-d-xo.html
*_D E M O N I T I S E D._*
I laughed my ass off at that one.
Your passion in your craft is motivational as hell.
Steven Musgrove nowadays its either passion or money. Naaaaah.. Moooneeeey..
I love how the censor beeps are off from when he actually says the curse word 15:28
Its just lip service to the algorithm lmao
What, the word "by" is a very bad word
Dear Louis, dear Rossmann Group,
i dont even have an Apple product, probably never will, but:
YOU ARE MY HEROES!
Why are they your hero’s
@@aidanmorgan6291 Just watch his videos. If it's not clear afterwards then why exactly are you writing here anyway?
@@aidanmorgan6291 Maybe because they know how to spell "heroes" the correct way and how to use end-of-sentence characters? :)
I like this guy.
Barnacules Nerdgasm barnacles!!! Great seeing you here! This my first time on his channel. I follow all yours btw! 😉😏
Hi
mileage may vary, i've yet to find a stable version that properly/fully installs and/or doesn't automatically update and kill itself
hi
I haven't watched your channel in so long!!!! Time for a visit
Side note I'm a former Aircraft Electrician in the Air Force. I'm working on my A+ to get into electronics repair (I just like fixing things) and I watch your videos just to get a feel for things. You sound like one of our Crew Chiefs working on a plane from a different base, fucks and all. I almost felt at home watching this.
That's awesome
He reminds me of one of the contractors who would come in to do high level repairs on certain electronic submarine components.
"I'm going to replace your parents' pacemaker with a remote" is by far the most threatening thing I've ever heard.
*slow clap*
They removed something that wasn't even on that board in the first place.
Let us stop and reflect on this for a moment.
That's true talent. They literally achieved the impossible.
Such impressive, skillful work.
*slams head on desk*
im a vascular surgeon...wanna know something thats strange?....i feel the same exact way when redoing a failed operation by someone and seeing their work and ask myself...what the hell did u do to this person
Some dumbass dentist decided to merge 2 of my teeth together when i was 5. Ruined my life.
You're a vascular surgeon, but you can't even structure basic English together and type like a 6th grader. Amazing! This guy is going on about people bullshitting and making shit up, and there you are, probably 15 years old, making shit up on the Internet in an attempt to look cool. You don't look cool though, you look illiterate and no one with that illiteracy would get far. It's kind of "required" because you can't be writing to your patients and going "ya bruh sup...imma fix u up good!"
Cut the lies and bullshit, child.
@@TheLostCat2000 so me being not an american and english not being my first language makes me a liar?😁😁..i am what i said i am dumbass...why are people so weird on the internet
@@sabarbar11 where are you from? Just curious lol.
@@TheLostCat2000 do people think that educated people write in MLA format for everything they write? It's a freaking TH-cam comment, I doubt I will be fired or graded on how well I write.
This is the problem with people watching repair videos and just parrotting what they see, _not_ learning what is going on.
Um...you assume there is a problem with ALL people watching ALL repair videos? The human condition is not that simple.
Umm... you assume that I'm blanketing 'all people' despite not specifying that in my comment.
Whenever I hear the name Apple _Genius_ Store, all I think about is Wyl E. Coyote rubbing his hands together over his new scheme and saying, "JEEEN-yus!"
You my friend are a computer surgeon. I'm a surgeon by trade that works on humans. I have no clue what most of this stuff is and what it all means, but you do what we do, operate. Love the attention to detail, the narration and your passion. So damn entertaining too. Sure its not a gunshot wound or a ruptured aneurysm, but clearly laptops get traumatized too.
11:40 Thank goodness this wasn't a PS2, that thing runs on the Emotion Engine. CPU would have been permanently scarred
When I see my PS2 sitting on the shelf I remind it that I still love it to ensure it will work next time I dust it off.
Derryn Henry but only because you still love it
and if he doesn't, somebody else will love it.
I dropped mine a couple a times and that shit still kicking
Loreaver lmao mine is plugged into my 62 inch flat screen. Lmao
I worked in a repair shop, the boss kept telling me to put bloated batteries in the cheaper smart phones and older iPhones because "they are only slightly bloated and still work" because he wanted to save costs, remember people usually buy these phones for their kids, I had quite a few arguments with him as to why I am not going to do that and he fired me.
The dude literally had a bag of bloated batteries, still waiting for the news that his bag of batteries shorted out on each other and burned his business down.
Lmao. Was the guy indian? I feel like he was for some odd reason. Worst part is. People that cant afford a modern phone but still needs it for everyday use due to a smartphones integration in society, some poor guy who cant afford another repair or something is going home with his phone thinking its fixed and shit only to find out it burnt down the other day
yep! he was indian... xD facebook.com/hatemyphone/ heres the business, all the reviews on there are fake from friends of his or employees.
in the uk? report him to trading standard, watch dog. whoever. before he kills someone.
The battery bins etc in uk phone shops etc, they sell the batteries to india, india ships them back and puts them in repairs. xD
At least my boss doesn't do THAT
@15:26 I love the "poorly" placed bleep.
Electronics, bashing Apple and humor... that's pure gold, keep it up my good sir.
15:30 lol the bleep was misaligned
Well done, Paul, you're back on the payroll!
th-cam.com/video/KUkjrWDv200/w-d-xo.html
He got the other 999,999,999. A one in a billion miss ain’t that bad.
LOL I thought he was bleeping the name of the mall kiosk or something.
I LOLed so hard. I want to believe it was done intentionally for comedic effect. I just love this guy.
I was also thinking intentional, was funny.
"Where you see cold solder joints, a mall repair shop is not far behind" ~Rossmann
My dad me off for cold soldering, when I was six, where do these people learn?
Maybe its leadfree solder. Leadfree solder kinda looks like a cold solder joint sometimes.
the missing verb in that sentence is rife with opportunity. just know i am here if you ever want to talk about it. 6 years old is way too young.
15:30 kind of missed the mark on that one, lol
3:11 that moment you can see in Louis' eyes, he wants to go Gordon Ramsey on a mall franchise repair shop
Hey Louis, I am not sure if you will read this, but I want to thank you. Watching your videos is actually what helped me learn more about soldering and gave me more confidence in my ability to solder. While I was not working with stuff like this, I did recently modify a friend's Honda OBD1 ECU with a chip kit and the control circuitry for VTEC. Basically, I made the ECU programmable and added functionality that was not there before. My friend bought a new tip for the soldering iron he already had, a de-soldering iron to make my life easier, flux (it was radio shack flux, it worked and it was easy to get in one day) and I set up in a well lit and ventilated room, after about 3 hours of total work (had a couple small issues and my first time doing this from scratch) it works beautifully. Went from having a car that did not want to kick on the fuel pump randomly because the previous modified ECUs were poorly modded and were dying/dead, to one that works amazing and even lets us data log now. Thank you again for the great content, and look forward to learning more :) Even at the age of 35, I still enjoy learning new things and applying what I learn.
Carstuff111 69 likes
@@camperpro482 go be cancer elsewhere
35 isn't that old 😂
Thankfully car boards are a lot easier to solder than personal computer boards. It's a great way to learn. I still have a little soldering kit I put together from my time spent on things like my old car.
I had an older neighbor when I was 18 who thought I could fix his guitar pedal or whatever. I had no experience with electronics... I felt pressured to do it, however, and I started googling soldering and circuits, I borrowed books from the library. After about a week of spending 15 hours a day on learning this and soldering circuits in random gadgets I found in the recycling room - I managed to fix his pedal. It's the top 3 proudest moments of my life and I've been hooked ever since.
It really sucks that the customer will probably end up paying for the damage done to the machine. about 20 years ago now in the late 90s I used to repair laptops for a reputable 3rd party repair agent, sometiems we'd mess up and break stuff but any damaged caused by us never came out of the customers pocket and was always replaced with new and apologised for extra delay... I blew a hole in a chip once when my watch buckle shorted something. Customer had a new mobo in 3 days (came in for charging jack short repair (which had been completed). Explained the issue and they were happy. Eventually repaired their old board and it was repurposed in a future repair. Shame not all stores are so honest.
Back in 1987, an old English man told me that «when you do your job right, they don’t want you around». Louis never give in!!!
"IT'S NOT LIKE LEGO!!" LMFAO
Happy New Year, Louis.
"...how to fix a machine that was fucked up *BEEP* by..." XD
Raging nerdy OCD guy who can only stay calm when he's working on, or explaining something. Those videos are so nice to watch. ^.^
That was a beautiful moment.
Actually it was "...how to fix a machine that was fucked up by *BEEP*..." ;)
Slightly missed the right moment to beep :D
The local tech wanted 200-300 dollars to rescue data off of a 'broken' (his word) HDD. I declined, took the laptop home and ran Ubuntu from a USB memory stick. The HDD was perfectly visible and I used Ubuntu to download it to another memory stick. Data saved. For free. Now people think I'm a computer genius because, in essence, I happened to know that computers can be run from USB memory sticks. lol
I took a stick with ubuntu on it and plugged it in my schools computer and scared my teachers into thinking i uninstalled the OS. Also i could do some wierd ass shit i couldnt do before with schools OS like going to Kahoot bot spams and changing my wallpaper
This is the reason why people haggle and act like pain in the asses when you tell them an honest price.
@@honkhonk8009 i did the exact same thing in my school except the hacking, lol i didnt need to login to my personal school account so i was able to use vpn and proxies with out anyone knowing ..
I run OS off of USB stick almost every day
Linux saves the day yet again...
One thing that mesmerised me is how repair people can potentially treat an item.
I'm about 70% through buying equipment, transferring to professional repairs.
I would never, ever ever ever treat someone else's device terribly. I would always be very careful.
I would rather take an extra hour to complete a job, than rush it and break something. I would even work an hour of my own time if it meant that customer returns because I've done a very good job.
You Sir are the Gordon Ramsay of computer repair. Love you!
This is very basic stuff. Replace a thing with numbers with something that has the same numbers...
sminthian Yes, once you know which thing among many is the one that needs replacing. Not so easy to me.
"I replaced my car's engine oil with antifreeze. They're both liquids, right?"
@@FawfulDied Had the same numbers, though, right?
@@komokaziboschetti
yep , both had 5L on the bottle , hehe :-)
I have no idea how this whole thing works, but it is entertaining.
me neither, but he explains the schematic pretty well. I dont have a macbook myself so i have no idea what the USBC-C port does.
I replaced my tires with cinder blocks as recommended by this video.....
Its ironic you don't like Apple but because you fix their products Apple probably lasts longer in this world ...
P.S. Thanks so much for fixing our broken MacBook 2015 !!
Not really, it's more lucrative for apple for people to buy new ones
I love how that final "fucked up" had a delayed beep. It's almost like he wanted to curse them out for real.
Almost.
Boy, those bleep outs are hair-thin.....
😂😂😂😂 Right!!
The last one ins't even on point! :D
I really like this channel. The subjects you talk about, the way you call out idiocy and incompetence, the diagnostics, the repairs, it's all great.
Its weird watching this, like its just a story now or something you watch, how it use to be.
Times like this , this knowledge will be very valuable.
*"If it fits, i soder its"* - every shitty repair shop ever.
Impale now do it with a *INDIAN ACCENT*
[Phone: ring ring]
Caller: Hallo, you have problem with your Windows computer?
Me: Which one?
Caller: You have problem with Windows computer?
Me: Which OE version? I've got an XP machine, and others running 8.0, 8.1, 10 and 10S. Which one has the problem?
[Caller hangs up]
Wow. I have run into similar situations in the automotive repair industry. My shop labor rate was $65 an hour and if the customer tried to repair it was $130.00 an hour. LOL
Seems fair lol, mind you I've had to make the call of shame once realising I was out of my league in the middle of some DIY but I did throw it all back together so didn't show up with a box of random parts atleast so the mechanic actually had chance to see how it all goes together :D
I must have watched this (IN IT"S ENTIRETY!) a dozen times. It's priceless. EVERY TIME!
"I don't know is ok" a sign of a true scholar. Well said.
15:27 I love that censor bleep missing entirely. Reminded me of one IT crowd episode ;)
Yeah, it's like a middle finger at the pc people.
when i heard the beep i was wondering what the F%$K it was for, till i red this reply. lol
My hardware teacher told us several times that most places like those "mall repairs" dont want people with real knowledge. They want someone that cant fix something in "2 hours" but can sell a new hardware or a more expensive repair. / Also, please rent one of those places. I think it's not only a good troll but an awesome bussiness oportunity.
Bojan Babic That is sadly the truth. The want guy's that can do screen replacements under 15 minutes. They don't even use real techs anymore. I seen these idiot test a battery by putting it in their tongue to see if it has power. These idiot's don't even know how to use a multimeter and even if voltage is above 4 VDC it still won't tell you if that battery can handle the current load.
When I was in school they taught us about the multimeter just to know it exist.. never actually used it in a practical scenario. It's so sad.. from my class only me and another guy end up having some knowledge about tech repair and I know that I still suck at it(only the other guy actually learned a lot and now repairs Apple products, just like Louis)
If you want to get into field, or just improve on skills. You have to take at very least basic electronics to learn how to read schematics and how to troubleshoot, as you have to understand what you are looking at and how to break it down. Then learn to solder SMT. To save you the trouble avoid those Chinese 2 in 1 piece of crap rework station's.
Bojan Babic I would have demanded my money back from that school. It a shame you have schools like this this that prey on people. This is what we call "Pay to play" places. As they just take people money and barely teach you anything of value. Then most don't realize it, as they are trying to get train in the field and don't know any better. Go to a school that teaches basic electronic's and avoid any place that advertises cell phone repair classes. As those place are a ripoff and more likely only teach you screen replacement. Which you can learn on your own watching TH-cam video's
This is the reason that I am watching yer videos so that I can take my forty odd years of Electronics repair and apply it to this business. Love yer comments, they're so true.
Last week we got two cell motherboards back that we still damaged due to poor soldering techniques.
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LOL " do not credit me with this fukery" aha Legend
It's not only a good troll but also a good business opportunity. For example, all the customers who want their stuff fixed but apple refuses to do so (for their various reasons) you can immediately attract and profit! Also remember all the boards you had to pre-fix (graphic chip) in order to make it eligible for applestore repair? They can directly walk from you to the applestore this way!
That is perfect customer service and a good business opportunity.
StriKe jk That's an idea most people overlooked. It does make sense though. They can go to Apple if they have a warranty and when Apple fails, they see Louis repair their gadgets to get working again.
Big sign in the window, “We do what the other guys won’t”. 😂 Would be too perfect.
yep imagine the money and they tell his friend like a cascade to your store
StriKe jk It costs 43k more than where he is, he won't cover that difference every month so easily.
put a giant apple core on the window
This right here is one of the big reasons I got out of the repair business. Too many people using Apple, and Apple making the boards really hard to fix. Instead of ruining people's devices, I just had to turn down all Apple products. Not a good thing to do when you're already too close to your margins and the majority of people coming in have apple products.
Possibly because Apple intentionally build their stuff to break.
Well My macbook air from early 2015 is still working fine. Only problem what I had was Razer Synapse which didn't worked with MacOSX Mojave update but I fixed it.
As far as I can tell from various videos on Apple products I watched, they don't make it intentionally break so much as they make it almost impossible to repair unless you know the tricks and make publishing the tricks copyright infringement. Then they declare products "vintage" and stop production of parts and repairs at the edge of the products lifespan so just about when pieces start to break from wear and tear, they're suddenly out of production and no longer covered.
To make sure people don't just work with spare parts that got overproduced, they also make sure that it's hard to impossible to get your hands on authorized spare parts as a third party repair shop and make sure all the certified ones stop servicing when the product turns vintage as well.
Not much better, really, but there ya go.
Plan B is to make a "Hackintosh" from a HP mil-spec laptop.
In fact Apple are now producing throwaway devices. Which would be understandable for 500$ worth iPhone (it is bad anyway... well), but completely intolerable for 4000$ worth iMac Pro and 3000$ worth newest MacBook-s. A scam disguised under sectarian style advertising played out as... um... science.
Well, whatever. If they have spoiled fanbois with more money than they can count they will do fine. If they don't innovate eventually their product will become a commodity and maybe even they will die out. The largest computer companies (Apples of the day) many never heard of. DEC, SGI(former owner of the googleplex), Compaq, all gone. A macbook is about as impressive to me as a $500 walmart laptop. They have tons of competition now and Android is arguably better than iOS.I bet if they started selling Android Phones the fanbois would soak them up.
I have no idea what he's talking about 98% of the time but I can't seem to stop watching. My eyes are glued to the screen and he's got my full attention. Why's that is beyond me. 🤷♂️
"previous attempts" Maybe the owner screwed it up and said he followed your video, so the mall store thought it would be funny to give it to to you.
Hey Louis. I was watching your Lenovo P50 water damage repair vid, where Lenovo sent it back to you in a day free of cost.
I have a story to tell that involves good service policies but bad/incompetent technicians.
I have an HP r014-TX laptop that I bought in 2014. Relatively cheap and made entirely of plastic, so not a very durable thing.
Six months in, a cover on one of the hinges comes off, probably accidental bump. I have two years of warranty on this, so I take it to an HP Service Centre, where they charged me ~USD 20 for replacing the hinge cover and the screen back, which I felt was a little excessive, but whatever (hadn't seen your videos back then). But when I went back and turned it on, there was smoke coming out if the left side of the screen, which was shocking. I went to them again, showed them this. They never explained what had happened, but I think they exposed a part of the screen power ribbon. Anyhow, they replaced it, free of charge, and never charged me a cent apart from the cost of that plastic cover. A few months later I moved to a different city, where I discovered that suddenly, certain keys in the keyboard wouldn't work. The wifi performance also kept degrading, so I took it to the HP service Centre in that city. To cut a really long story short, I went back and forth a dozen times, never had to give them any money, but everytime I gave it to them, they would fix that problem, and then something new would pop up. They said they'd replaced the Motherboard twice, given me a new keyboard and a trackpad assembly. In the end, I was left with one problem they couldn't diagnose or replicate, according to them. The screen backlight flickered off randomly. It sometimes happened when I put force on the chassis, and sometimes when the thing was sitting absolutely still. They gave up after a replacement of the Motherboard didn't make the issue go away. It didn't happen when the laptop was opened, only when they sealed it back up. They wouldn't replace my machine though, for some reason. They just gave up.
That was in 2016. A couple of months ago, I found your channel. At that time, I thought, why not open this laptop up myself, since it's out of warranty. It took me a few weeks of poking around, but I finally found the cause: the power button board. It's a tiny board, that has about 4 components. One of them is the power switch. It's connected to the Motherboard with a ribbon cable, and I think it has a hall effect sensor that senses a tiny magnet in the bezel of the screen to turn off the backlight/screen when the lid is closed. I saw that ribbon was damaged, which is why it was probably shorting and causing the screen to turn off and back on randomly. Now, I'll admit, I tried to fix it, but I'm horrible at soldering and I screwed it up. And the replacement part costs ~100 USD on eBay (excluding shipping), because of Indian taxes.
But I thought this might be an interesting story to share. It showed me that the technicians employed by HP in India at least, were either lazy or incompetent or both. But it never cost me anything except the transit costs to and from the service center, and that's only because they didn't offer doorstep service in the area I lived in.
If this had been Apple I might've had to shell out 70% of the cost of a new machine by now, and probably wouldn't have had the issue fixed at all.
Anyhow, thanks if you've read this far!
Good story and sentiment. Shame you're in India, I'd tell you to send me the board and I'd fix it for you. If you wanted to get rid of the problem though, depending how messed up it is now, you could just remove the hall effect sensor, and turn the laptop off before you close it. For me it wouldn't bother me at all since that's what I do anyway, but even for someone who utilizes the lid sensor to put their laptop to sleep it's a small inconvenience to have to click a button rather than worry about the screen shutting off randomly. You could also just replace the hall effect sensor with a slide switch or tiny latching button that's opened in one position and bridges the contacts to mimic the effect of the hall effect sensor sensing a magnetic field in the other position, then find a spot to make a hole in the housing and fit the switch so it's accessable without keeping the bottom off forever and you're done.
Of course that would require the PCB to still be in working order as far as the power button and flex cable connections for it. Plus the switch thing would still require you to press a switch so turning it off programmatically instead makes more sense probably.
Monkey J I managed to melt the ribbon cable, and soldering those is a pain. There are multiple breaks in the cable as well, and I can't find an exact replacement. Plus the cable is soldered onto the smaller board, while there's a detachable connector on the mainboard. For now I turn it on using a screwdriver as a jumper across three of the pins on the mainboard connector. I was thinking more of attaching wires to the connector itself, where it meets the board. Then I can set up my own power/lid close switch. But I don't know if I want to put in the effort for something that's nearing End of Life for me, since the screen cracked as well while I was travelling. Thanks for the advice and the offer. I wouldn't mind jerry-rigging things myself. It's just not worth what's a lot of effort for me :)
Just like anyone else, you trust but verify. Same thing with cars, furnaces, or anything else that needs repair, if you do your own homework you can can prevent a lot of BS. Had a guy come to repair my furnace, asked him how much and was told $1300, stating main board was $800 and labor was $500. Opened up the unit, got part # of main board and replaced for under $100 with $1200 still left in my wallet. As Regan said..trust but verify, will usually work
Haha I get that. We recently had to RMA a laptop from a big manufacturer (who's name is irrelevant for this comment), they said they'd come fix it at our shop themselves, "wonderful" we thought, that is way easier than dealing with RMA services. After 3 visits of aproximately 2 hours of dissasembling and rebuilding the machine apparently the guy killed the motherboard. Hilarious for us technicians who do this daily, not so much for the customer. Luckily they swapped the motherboard in the end and all turned out well..
Yeah, you can't put much heat into those ribbon cables before they start to melt. It is possible to repair them but you've got to be extremely careful and patient.
At 6:43 "I'm going to take your parent's pacemaker and replace it with a remote control"- Oh geez, I knew there was something wrong when I had to duct tape it to their chest. I figured that since the Harmony remote with macros I could program one button with pacemaker functions...well at the very least they won't misplace the remote anymore. Great stuff as always Louis.
George Kountouris 69 likes
Love how 15:30 didn’t bleep “fucked” in time 😂
We only human we all make mistakes.
Love your videos man,
Keep up the awesome work.
15:30 Kinda missed the mark on the expletive beep!! Classic!
Keep doing amazing work Louis. Love your videos and the education within. :)
i watched a louis rossmann video where he fixes things so I set my car on fire to change the oil smh louis rossmann why did you do this to me
Honestly it was a good thing they included that note. That way Louis could find out what was wrong with it so much quicker.
I watched a youtube vid of how to set a controlled fire, why did the house fire get bigger really fast when I added kerosene?
"I think it's hard to hurt this machine's feelings."
Said by the professional who rants of other professionals XD I love it. I love you Louis.
An ultrasonic cleaner sounds like a rifle to me.
@Louis Rossman --- You make the topic of computer repair very interesting and exciting. I've been hooked on your vids ever since I came across your channel from one of your previous vids from October 2018 warning about the 'Apple Geniuses Bar Exposed" (Video titled: "Genius Bar caught ripping customer off ON CAMERA by CBC News").
Great job on your vids, man!! Cheers!!
From a commercial leasing point of view Apple actually leverages their name to get below market rent because they argue they attract X amount of traffic which would bring business to others stores.
How does Louis meet woman? First he repairs their tech, then he repairs their heart.
El Duderino Probobly a "woman"
That's going to be one hell of a repair bill lol.
I love that the f-bomb dropped at 15:31 is improperly censored, the bleep happens after the fact!
This is a very good lesson for anyone who repairs anything electronic. You need to understand what you're working on, and a guide for repair on one unit is not a universal guide for all units; which to me seems quite apparent, but not to whoever worked on the board of that Macbook.
Now I can give the benefit of the doubt that, okay, maybe they mixed up the model year that happens. But to not check the numbers on the chips you're working with? To swap them out and at no point notice "Hey, these have different numbers"? That's incompetence.
Rossman really lived up to the BEST in repairing macs lol
My Macbook is working perfectly. If it EVER has a hiccup it is going directly to Louis it will not pass go but it will pass every mall repair facility in this galaxy and any parallel universes,
Don't need a store across from Apple. They might need a prime desperate 'see-me' location. If I needed a repair, I would crawl through a sewage line to get to your destination.
location not destination, but i get what you mean and agree.
I like the way you call out crappy workmanship.
THIS.. THIS one I 100% agree with.. I HATE those mall kiosk repair places that just F*K your stuff up even worse. THANK YOU FOR calling these scumbags out.
You should move there across from Apple and then rename your shop "RealGeniuses".
Inb4 Apple rents the prime space for "storage".
Let your plans be dark and impenetrable as night, and when you move, fall like a thunderbolt.
He could use that to his advantage. They rent the prime space so he says he is going to get the secondary space so they rent that space so he finds a third place near by and says he is going to rent that place and so they rent that space. You see where I am going with this right?
I used to work at a mall repair franchise... We just did parts replacements though.
But my experience is that it was extremely stressful because the rent was too high, so we never got the resources needed from leadership while our prices were supposed to be super-low, and we'd have repairs scheduled so anything that took longer than expected would mess up the entire day. We didn't have experienced staff at the time, either.
I appreciate your videos, the more i watch them the more confident i get at trying some of these repairs myself, learning how to figure out what goes where, i dont think ill work on macs but pc's can require similar repairs as you already know, but thanks for the videos.
With so many places closed i'm sure you can get the rent price down from the asking rent price
Melpheos1er nope I highly doubt it. I’m sure that priprty is owned by a giant reit (real estate investment trust) who own billions in property and have investors. Lowering the renting price would lower their asset value. And they will rather have 10 percent of their properties not renting than dropping the price. It’s weird but that’s how it usually is.
crunch9876 you got it. Even here in Halifax a place had a long term sucessful resturant. They raised rent it went vacant for over a year. Its prefered no money or tbe amount we want.
That's seriously not a bad idea to rent right there, hilarious and all the tasty business of disgruntled people that just got quotes from the Apple store would walk straight into yours after
Instructions unclear my tv is now in the pool
Even though I do not understand anything about fixing Macbooks, I find your videos very educating and encourage for those who want to learn. Keep up the great work. I enjoy seeing your video content. Greetings from Orlando, FL
Here's a bill for replacing something that does not exist in the first place, with nothing at all.
Are they charging for air now?
Lays
You're a good dude. you're doing good work. I know you don't care what people think, about you or your attitude. and your right. You honestly couldn't be more of a professional.
Wouldn't that be funny right across the street. With sign boy " if they won't fix it we will for cheaper" I can all ready see It. Great video.
This man is badass the stuff i see him do is just pure magic you need more business Louis i highly recommend you because of your character, work ethic, good fight, and perseverance in this business you rock man I appreciate your efforts in your ability to diagnose and solve these issues we need more people like you.