S1E3: Change management in ServiceDesk Plus - Masterclass 2023

Whether it is a recurring password reset issue or a misconfigured firewall update, seemingly routine IT incidents or changes could mask systemic vulnerabilities, paving the way for deadly cyberattacks. Join our webinar mnge.it/securi... on October 17 with Kumaravel Ramakrishnan, director of marketing for ITSM at ManageEngine, to discover how you can shield your service landscape against modern cyberthreats by aligning your security and ITSM efforts. Register now! mnge.it/securi...
In this episode of ServiceDesk Plus Masterclass 2023, we'll learn about the various aspects of an effective change enablement using ServiceDesk Plus. Learn how to handle the entire spectrum of change management, ranging from standard to emergency changes. Align your change strategies with project and release management to implement transformative changes, minimize risks, and increase efficacy.
In this episode, we'll discover how to:
👉 Understand the different types of changes in an IT environment.
👉 Build change workflows using a visual workflow builder.
👉 Infuse automations to govern the change end to end, from submission and planning to implementation and release.
👉 Implement changes effectively by leveraging project and release management.
👉 For more information on ServiceDesk Plus, visit mnge.it/what-i...
👉 Watch the entire Masterclass Season 2023 here at mnge.it/mc-2023
👉 Watch the entire Masterclass Season 2022 here at mnge.it/mc-2022
Useful resources
👉 A comprehensive guide on change management in IT - mnge.it/RnB
👉 What is Change Advisory Board (CAB)? - mnge.it/bLi
👉 Who is a change agent? - mnge.it/change...
👉 Types of change management in IT - mnge.it/change...
👉 Change management team roles and responsibilities - mnge.it/change...
👉 Challenges of change management in an organization - mnge.it/TCl
👉 IT change management best practices - mnge.it/pZn
👉 Change management vs release management vs CMDB - mnge.it/vjp
👉 Incident vs problem vs change vs asset - mnge.it/ZTX
👉 Top 7 IT change management metrics and KPIs to measure - mnge.it/U72
👉 Examples of effective change management - mnge.it/41W
👉 Real-life examples of normal changes - mnge.it/XEN
👉 6 steps to implement a successful change management process - mnge.it/1Jc
👉 15 ways to manage IT changes better with ServiceDesk Plus - mnge.it/OkU
👉 6 steps to implementing change management that works - mnge.it/e6X
👉 15 must-know change management terms and definitions - mnge.it/qkt
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From lapses in access controls to unpatched software running on your endpoints, malicious actors are finding sophisticated means to exploit security gaps in your service environment. Explore how to mitigate these challenges by embedding security principles into your service delivery operations in our webinar with Kumaravel Ramakrishnan, director of marketing for ITSM at ManageEngine. Register now! mnge.it/security-ITSM

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[@anhminh1578]

In your process, overall is that if one change request is approved -> auto create a project -> release right? Because my version is put all stages of a change in one, dont have project, dont have realse, so i a little bit confused :( Please help

[@manageengine]

Hi there,
Thank you for reaching out to us!
We'd like to learn more about your requirement to assist you better. Kindly drop us an email at [e-mail] with details and our support team will be more than happy to help you with this.

[@doyouknow6120]

I 2ant to know the change managing reporting