Hello there! We read your feedback, and would like to better understand your concern. To do so, please send us a direct message on Facebook, X (formerly Twitter), or Instagram using our handle @LGUSSupport with the product details of your unit and an additional explanation of the issue. We're looking forward to assisting you further! -Shae
I have a LG C2 and a pioneer VSX-531 AVR. I can get picture when going into tbe settings of my av reciever but when on my tv HDMI ARC doesnt allow sound through and just gives me a mute symbol on the TV not matter what i try on the tv, ive tried multiple HDMI's and dont know where to go from here
It would be our pleasure to assist you with that! You may refer to this link for instructions to connect your LG refrigerator with our ThinQ app: www.lg.com/ca_en/support/product-help/CT20098040-20152359511997. Should you need further assistance, you can get in touch with us anytime on Facebook or Twitter via @LGUSSupport, or call us at 800-243-0000 and we'll be happy to help. -Cazz
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product. Send us a private message with your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Hey, Violet! No worries; ThinQ is just as easy to connect to with an Android device! We've attached a link to the relevant video below, please be sure to let us know if this helped, or if you have any other questions or concerns. We're always happy to help, and can additionally be reached via DM on any of our social media pages at @LGUSSupport! spr.ly/6058Oz09q ^Ian
Hello there. Thank you for reaching out to LG Social Media. We're sorry to hear that the ThinQ app is not reading your password and the app won't be added. Please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Hi there. Please know that the app's purpose is to give customers more convenience in controlling/monitoring their electronics/appliances. However, what you're experiencing opposed to that. Please send us a direct message on Facebook or Twitter through @LGUSSupport, and we'd be glad to assist you further. ~Bridge
Hi! We know how important the ThinQ feature is to your experience with your LG refrigerator. Allow us to help! Please reach out to our team on social media at the handle @LGUSSupport. If you don't mind, please include your phone number and refrigerator information in a private message to us (model and serial numbers). We'd be happy to help resolve any issues you're having in the ThinQ setup process! ^Chris spr.ly/6053RE377
Click Here to Register Your LG Product: www.lg.com/us/mylg/product-registration
I have no wifi button but it does have the smart diagnostic symbol. How do I connect it to the app to use the diagnostic tool. 2021 model refrigerator
Hello there! We read your feedback, and would like to better understand your concern. To do so, please send us a direct message on Facebook, X (formerly Twitter), or Instagram using our handle @LGUSSupport with the product details of your unit and an additional explanation of the issue. We're looking forward to assisting you further! -Shae
Any update?
I have a LG C2 and a pioneer VSX-531 AVR. I can get picture when going into tbe settings of my av reciever but when on my tv HDMI ARC doesnt allow sound through and just gives me a mute symbol on the TV not matter what i try on the tv, ive tried multiple HDMI's and dont know where to go from here
My refrigerator is 2019model how connect with the app please solution please
It would be our pleasure to assist you with that! You may refer to this link for instructions to connect your LG refrigerator with our ThinQ app: www.lg.com/ca_en/support/product-help/CT20098040-20152359511997. Should you need further assistance, you can get in touch with us anytime on Facebook or Twitter via @LGUSSupport, or call us at 800-243-0000 and we'll be happy to help. -Cazz
What if theres no wifi button? Model LRFCS2503S
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product. Send us a private message with your contact information, and we'll be pleased to see what
we can do to help. Thanks. ^Jolly
I do not have iphone
Hey, Violet! No worries; ThinQ is just as easy to connect to with an Android device! We've attached a link to the relevant video below, please be sure to let us know if this helped, or if you have any other questions or concerns. We're always happy to help, and can additionally be reached via DM on any of our social media pages at @LGUSSupport! spr.ly/6058Oz09q ^Ian
The password doesn’t even read and won’t add to the app.
Hello there. Thank you for reaching out to LG Social Media. We're sorry to hear that the ThinQ app is not reading your password and the app won't be added. Please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Simply doesn’t work for us. It doesn’t detect anything
Hi there. Please know that the app's purpose is to give customers more convenience in controlling/monitoring their electronics/appliances. However, what you're experiencing opposed to that. Please send us a direct message on Facebook or Twitter through @LGUSSupport, and we'd be glad to assist you further. ~Bridge
when I connected my fridge to my iPhone. It said that my fridge had no connection
Hi! We know how important the ThinQ feature is to your experience with your LG refrigerator. Allow us to help! Please reach out to our team on social media at the handle @LGUSSupport. If you don't mind, please include your phone number and refrigerator information in a private message to us (model and serial numbers). We'd be happy to help resolve any issues you're having in the ThinQ setup process! ^Chris
spr.ly/6053RE377