3 Ways To Convert Any Service Customer. In Person & On The Phone!

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  • เผยแพร่เมื่อ 9 ม.ค. 2025

ความคิดเห็น • 87

  • @matthewsinger4902
    @matthewsinger4902 5 ปีที่แล้ว +48

    A pro tip: buy the service advisors lunch a few times just to be nice. Then, when there is a customer that has a $3500 repair and they are out of warranty, the service guys will bring it to YOU first.

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว +4

      Matthew Singer
      Great idea Singer 👊👊💪💪

    • @Cardsfan6251
      @Cardsfan6251 ปีที่แล้ว

      As a service manager I can 100% confirm :-)

  • @shainsullivan9084
    @shainsullivan9084 ปีที่แล้ว +7

    Guys, this is a game changer for you hustlers and I will never go back to being a regular salesmen since becoming a master of service to sales! I recently moved from the west coast of Florida back to the east coast of Florida. While on the west, I was part of an exchange team at a Kia dealership. I averaged $100k in gross per month out of the service department and having and absolute blast doing it. Since moving back to the east coast, I presented my stats to 4 different dealerships and basically created a position JUST FOR THIS at every location. I walked in and said that I only want to sell service customers. I dont' take ups, phone ups, leads, nothing... I couldn't believe they didn't have it in place already lol. Anyway, I started with a Toyota dealership on 5/5. that's 8 days ago. Take away day 1 of paperwork and gathering your surroundings and that leaves 7 days.. Sitting at 6 deals with $28k in gross. Not a bad first week 💵🏦
    Oh, and another perk of doing this. How does 7:30-4 sound? It's currently Saturday and I was home by 4:30
    IStart mingling around your service department and meeting your customers. The UP buss comes through daily 😎

    • @perryagent9093
      @perryagent9093 ปีที่แล้ว +1

      Dude can you please send me your script. I don’t have access to talking to service clients( someone else does that) but I do have the ability to see every service customer who has made it in to the dealer within the last 3 months. So I can call them! What’s your script for cold calling one?

    • @shainsullivan9084
      @shainsullivan9084 ปีที่แล้ว +1

      When I’m mingling the service department, I’m the vehicle exchange coordinator. When I’m cold calling, I refer to myself as the VIP Manager. You’ve got to have a reason for the call though. Did they just make a major repair and paid the bill? Did they buy from you and you can save them on their rate? Don’t be like the normal salesmen
      Im so and so and this is my role here at the dealership. This is how I help our clients etc etc etc. are they interested in learning more? Get them back in. If not.. great, we’ll see you for your next service. Ask for me and we’ll have coffee.
      The video text that Andy mentions is a great tool for those that don’t answer. I used a similar technique in real estate. It puts a face to the name. And don’t worry about fumbling, it just shows your a real person. You can send them to the customers who have visited in the past but could also use it for upcoming service appointments. If you have a busy drive and can’t touch all of them it’d be more along the lines of hey this is so and so at xyz Toyota. This is my role and this is how I help our customers. I see you’ll be bringing your 2020 camry in for service today/tomorrow. If you see me around the dealership and want to know more, stop me when you see me.

    • @Willywilliamsoutdoors
      @Willywilliamsoutdoors 8 หลายเดือนก่อน

      Shane would love to connect. It’s been slow at my dealership so I decided to call on service folks that have an appointment for tomorrow. First time I’ve ever tried this and I have 6 appts! Nervous and excited at the same time. The best part about your comment is the part where you mention 7:30 to 4 I have two babies that’ll be 4-5 in June that schedule to me sounds amazing

    • @SlyRy5
      @SlyRy5 5 หลายเดือนก่อน

      @@Willywilliamsoutdoors hows it going

    • @Willywilliamsoutdoors
      @Willywilliamsoutdoors 5 หลายเดือนก่อน

      @@SlyRy5 sup bro

  • @jerreddenton4862
    @jerreddenton4862 2 ปีที่แล้ว +7

    Let’s go Andy!!! Train with you every day! So grateful you share your expertise for FREE!!!

    • @AndyElliottOfficial
      @AndyElliottOfficial  2 ปีที่แล้ว +1

      Hi Jerred, I greatly appreciate you!
      Shoot me a text message asap! I will send you this kick ass training planner I just put tgthr! 918-210-0254 💪

  • @nearandfarexplorers5125
    @nearandfarexplorers5125 ปีที่แล้ว +4

    Vehicle exchange coordinator is brilliant!!

  • @jhovanniantoine2695
    @jhovanniantoine2695 5 ปีที่แล้ว +9

    I was literally searching for this video earlier today and BOOM you drop another Gem

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว +1

      Jhovanni Antoine
      I got you bro!!!!
      I’m on it!

    • @jasonspicer4254
      @jasonspicer4254 3 ปีที่แล้ว

      I’m hired at this store to work service drive primarily. This is killer!

  • @sureNuckle
    @sureNuckle 5 ปีที่แล้ว +5

    Genius dude lol! Vehicle exchange coordinator. Can't wait to tell the guys tomorrow. Lol I love it!

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว

      Shan Honeycutt
      It works man!
      Ive received over 100 texts today of sales people telling me they are selling cars out of service now!
      It’s a gold mine!
      Go crush it brother!!

  • @stevena4060
    @stevena4060 4 ปีที่แล้ว +3

    I just watched this video before work today and converted a guy who came in for an oil change!

    • @fitlyfe4138
      @fitlyfe4138 2 ปีที่แล้ว +2

      I know you’re lying but “ 👏🏼 “

  • @jaysonriffle9328
    @jaysonriffle9328 5 ปีที่แล้ว +2

    Got the script. Ready to rock and roll!

  • @camrod3293
    @camrod3293 3 ปีที่แล้ว +4

    I am a new hire at a dealership and my title is Equity Mining Specialist. I have been training myself since this is a new position and they don't have a training process. I am nervous as I'm new to this. I've been in the auto industry for 8 years as a Internet Manager but this is new as I'll have to approach customers in service lane....this was so very helpful!

    • @AndyElliottOfficial
      @AndyElliottOfficial  3 ปีที่แล้ว +1

      Text me I’ll help you
      405-482-1991

    • @DavidMarquez-v3j
      @DavidMarquez-v3j 2 หลายเดือนก่อน

      I know it’s been years but I’m on the same boat now, any tips

  • @timothyblake2369
    @timothyblake2369 2 ปีที่แล้ว +2

    Ingenuity at its best Andy!…

    • @AndyElliottOfficial
      @AndyElliottOfficial  2 ปีที่แล้ว +1

      Hi Timothy, Im fired up on you! Let’s crush your competition!!! Shoot me a text 918-210-0254 I’ll send you a kick ass training planner I put tgthr 💪

  • @JeanKMadrazo
    @JeanKMadrazo 5 ปีที่แล้ว +1

    This is so helpful man specially with this traffic! Thanks!

    • @AndyElliottOfficial
      @AndyElliottOfficial  4 ปีที่แล้ว

      Join my FB Group! Get ready to be blown away!👇
      m.facebook.com/groups/carsalesnation/?ref=share

  • @maxmontoya4181
    @maxmontoya4181 5 ปีที่แล้ว +1

    Andy You Rock! I would Love the Script and Video! Max

  • @jacksontopik5984
    @jacksontopik5984 5 ปีที่แล้ว +1

    Great video Andy!

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว +2

      Jackson Topik
      Thanks brother!
      Have a great weekend!

  • @jameslondon858
    @jameslondon858 ปีที่แล้ว +1

    Awesome!!!! 💪🏼

  • @Playmakerjayy
    @Playmakerjayy 2 หลายเดือนก่อน

    Is it too late to get the script and video now ?

  • @orlandogeorge5168
    @orlandogeorge5168 2 ปีที่แล้ว +1

    Andy that's great I would love to get the script and video .

    • @AndyElliottOfficial
      @AndyElliottOfficial  2 ปีที่แล้ว +1

      Hi Orlando, Shoot me a text message asap! I’ll will send you this kick ass training planner I just put tgthr as well 918-210-0254 💪

  • @RafaelGarcia-pr8pz
    @RafaelGarcia-pr8pz หลายเดือนก่อน

    Hi Andy can I get the script

  • @tapz-9407
    @tapz-9407 ปีที่แล้ว

    Hey Andy, only started sales recently and I live in the UK, how would I go about texting you and getting this blueprint!! Great content!!

  • @PistolPeteYT
    @PistolPeteYT 2 ปีที่แล้ว +1

    This video was absolutely fire!! 🔥🔥 Sent you a text, hope to hear from you soon!

    • @AndyElliottOfficial
      @AndyElliottOfficial  2 ปีที่แล้ว +1

      Hi Pete, Im fired up on you! Let’s crush your competition!!! 💪

  • @Darren_Talcott
    @Darren_Talcott 8 หลายเดือนก่อน

    Sent text but still trying to get script and video outline info

  • @romanryan8359
    @romanryan8359 3 ปีที่แล้ว +4

    Thank you Andu, after watching you video l been covering many customer as a buyer, this Roman Ryan from the bronx ny
    🙏🏼🙏🏼🙏🏼

  • @sharkboi2237
    @sharkboi2237 4 หลายเดือนก่อน

    I know it’s been 4 years but is it possible to still get the script and video? Haha

  • @aaronearnest5165
    @aaronearnest5165 4 ปีที่แล้ว +2

    Is it too late to get the script or videos?

  • @robertcastro848
    @robertcastro848 ปีที่แล้ว +1

    Is it still too late to get the Script ?

    • @AndyElliottOfficial
      @AndyElliottOfficial  ปีที่แล้ว +2

      Hi Robert, absolutely not. Shoot me a text message asap! I’d love to help you kill it & connect 918-210-0254 💪

  • @easymoneycopyacademy2384
    @easymoneycopyacademy2384 4 ปีที่แล้ว +3

    How do you overcome, “I have to talk to my husband?”

    • @AndyElliottOfficial
      @AndyElliottOfficial  4 ปีที่แล้ว +6

      Absolutely!
      I would definitely not want to be the cause of a divorce so I would use my skill to neutralize the situation and say “my wife talks to me to about everything that we do too. As much as I trust her judgment to make decisions without me we still always make them together, probably just like you and your husband do correct?” She would say yes… And then I would say if you wouldn’t mind you can use my office to call him real quick and make sure you two are on the same page which I’m sure you are and at that point I would even throw in and if he’s OK With you passing go and taking the vehicle home right now I could also do this special thing for you and at that point I would maybe throw in a little extra offer like add $250 extra trade in voucher for her car, maybe a full tank of gas and two extra details that she could redeem at any time, or something just to show reciprocity. There’s many ways to handle that in every situation would be different
      But that just gives you a little bit of is an example of maybe how I would handle that

    • @fourdgreez
      @fourdgreez 4 ปีที่แล้ว +3

      @Andy Elliott One can always make an attempt to have the customer take the vehicle to their spouse so they can look at things together. Keep em in the car !

  • @gordym6134
    @gordym6134 4 ปีที่แล้ว +2

    What's the closing ratio on appraisals vs sales?

    • @AndyElliottOfficial
      @AndyElliottOfficial  4 ปีที่แล้ว +4

      g m
      1 sale to every 5 appraisals...
      20% roughly on average sometimes higher 💯

  • @anthonytorrese6471
    @anthonytorrese6471 3 ปีที่แล้ว +1

    Hey Andy- I’d like your script please!

    • @AndyElliottOfficial
      @AndyElliottOfficial  3 ปีที่แล้ว +2

      Text me 918-210-0254

    • @anthonytorrese6471
      @anthonytorrese6471 3 ปีที่แล้ว +1

      @@AndyElliottOfficial I did brother- signed up for your training course with Evan- PUMPED to take my biz to the next level with you guys!!

    • @AndyElliottOfficial
      @AndyElliottOfficial  3 ปีที่แล้ว +1

      @@anthonytorrese6471 helllllll yessss!
      It’s on bro! Damn I’m so proud of you!
      #ActionTaker

  • @philwynn9574
    @philwynn9574 5 ปีที่แล้ว +1

    Hi, From the UK. Would love the script. I can't seem to send you a text. Please help. Have a great day!

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว +1

      Phil Wynn
      Hey brother!
      Hit me on what’s app brother!!
      Andy Elliott
      918-210-0254

    • @philwynn9574
      @philwynn9574 5 ปีที่แล้ว +1

      @@AndyElliottOfficial hi bud. Thanks for getting back to me. Can you message me privately and I will give you my number to send over the script

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว +2

      Phil Wynn
      Yes or send me ur email!!!

    • @philwynn9574
      @philwynn9574 5 ปีที่แล้ว +1

      @@AndyElliottOfficial
      phil.wynn@birchwoodford.co.uk

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว +1

      Phil Wynn
      SENT!

  • @michaelabalos2718
    @michaelabalos2718 วันที่ผ่านมา

    Who’s all here leveling up in 2025 🙋🏻‍♂️

  • @m.garner3127
    @m.garner3127 4 ปีที่แล้ว

    Hey Andy I called and they never sent me the scripts.

  • @victoriahernandez8182
    @victoriahernandez8182 3 ปีที่แล้ว +1

    I tried texting you I haven’t gotten anything

  • @jamariuspope9427
    @jamariuspope9427 4 ปีที่แล้ว +1

    Can you send me the script

  • @Carlos_Amador
    @Carlos_Amador 2 ปีที่แล้ว +1

    💵💵💵

  • @jasonhdpatton917
    @jasonhdpatton917 5 ปีที่แล้ว

    whys he yelling

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว +2

      Jason Patton
      Sorry buddy I didn’t mean to scare you... I’m freaking pumped! We’re in the best market to kill it right now!
      Guys are making huge money right now training... I guess it kinda jacks me up!
      Next time I’ll whisper lol 😂

    • @jasonhdpatton917
      @jasonhdpatton917 5 ปีที่แล้ว +1

      @@AndyElliottOfficial I like the energy

    • @AndyElliottOfficial
      @AndyElliottOfficial  5 ปีที่แล้ว +1

      Jason Patton
      Love it!
      Just get jacked up watching you guys train with me and make 200-300k this year... it’s beautiful
      Text me if u need anything
      918-210-0254

    • @zakariahlafreniere1332
      @zakariahlafreniere1332 4 ปีที่แล้ว +1

      Jason Patton former marine

    • @AndyElliottOfficial
      @AndyElliottOfficial  4 ปีที่แล้ว +1

      Zakariah Lafreniere
      Marines are awesome 👊

  • @Alvarez.VHR777
    @Alvarez.VHR777 4 ปีที่แล้ว +1

    Andy Can I Have The Video Script Please! So I can send it to all the service drive customers!

  • @zakariahlafreniere1332
    @zakariahlafreniere1332 4 ปีที่แล้ว +1

    Fifty units a month? Bs! Evidence please.

    • @AndyElliottOfficial
      @AndyElliottOfficial  4 ปีที่แล้ว +6

      Zakariah Lafreniere
      Huh? BS?
      That’s the stupidest thing I’ve ever heard...
      Ali Reda Averages 130 cars a month...
      Get your mind right bro!
      Car Sales Training: HOW I MADE $72,499.00 IN ONE MONTH SELLING CARS! I SHOW YOU MY PAYCHECK! th-cam.com/video/gzAwh0E8PdE/w-d-xo.html
      Here’s a link on the month I almost made $75,000 selling cars.
      Elevate your mind.
      Elevate your game.
      Kill those low thinking habits..

    • @fourdgreez
      @fourdgreez 4 ปีที่แล้ว

      @@AndyElliottOfficial Get your mind right ....thats fact !!!

  • @d_theletter
    @d_theletter 5 ปีที่แล้ว +2

    1st