Improving Payment Processing Productivity and Reducing Labor Costs with Advanced Imaging Solution

Image Remit needed to enhance image quality, improve quality of service for its customers, and increase efficiency in its internal operations.
They found a new imaging solution.
With the new equipment in place, IR has been able to reduce mail preparation time and costs. Because all types of documents can be scanned on the same hardware, operational efficiency has been greatly improved. More importantly, IR can view images in real-time as they are scanned, which has reduced the number of re-scans significantly and improved final image quality across the board.
IR was also able to replace three large check transports with a single Falcon unit, and the savings from maintenance costs on the previous hardware alone have provided a return on investment for the Falcon in less than one year. While the older scanners required two or three operators, a single operator can run the Falcon.
That has drastically reduced labor costs for IR and improved compliance.
The work of multiple employees is now done by one. In the eyes of our SOC 2 auditor, this drastically reduces security risk as there is much less handling involved to get the work processed.
The Falcon has also provided tremendous increases in productivity. They are running more work on one Falcon than were on the three previous units. The older scanners were constantly jamming up and had poor image quality, so they were forced to re-scan an abundance of items per day. Having the Falcon has eliminated all of these issues, which certainly increases productivity, and the document imaging processes now work seamlessly together.
To learn how to improve your payment processing productivity and reduce labor costs, visit: www.opex.com/d...

[@psylvester]

Great video!