Thanks for the video. Tried the fix, but the problem still exists. This started approx 6 months after purchase. I have the Elite 75T active. The problem exists with android and as well as ios devices, even with laptops. This was the fist and the last pair I bought from Jabra, essentially because they have a non-existent customer service.
I have found a fix, there is a little hole between the eartip itself and the charging connectors, if you take something small and not too sharp like a toothpick and "clean" the inside of that hole a bit that fixes it
You can also stick a toothpick in the hole above the coils. I didn't have the personalize option in settings and Jabra support is a joke. The firmware updates are ridiculous. My kid was right, I should have just went with the samsungs
Ed, bought the Samsung Buds Pro about 20 days ago.... They suck at sound quality😐. The Talk feature is great and so is the software-compatibility..... Also, Spigen has an extremely snug fitting cover for the case... Next ones are the Sony WF1000XM4..... I believe they are the kings of ANC.... Cheers🍺
I still have the issue. I hadn't started the process that you mentioned so it was never on. I went ahead and did the hearing test and on the left ear bud I only heard one tone. Not a very accurate test but I did I in order to turn it off and still I'm left with only the right ear bud working. This is driving me nuts
Have you cleaned your left ear bud? There is a small hole next to the charging contacts that's used for ear detection if it's clogged or dirty it can also make the bud not work right.
@@tripp777hello THank you so much that fixed me up straight away. How the heck are you supposed to clean these buds. Do you use anything like rubbing alchol or something?
Thank you so much for the video, it worked for me right away. I called Jabra about the problem after I did all the necessary troubleshooting. I but my 75t Elite Active refurbished so I couldn't get a warranty repair so they offered me 32% off a new pair. I wish I had saw this video first because I ended up buying the new 7 Pro Elite buds. They could've told me how to fix the problem but that's how they get you.
Hi. Thanks for your enlightening video. I use the 85t elite earbud. My worry is why does the left side disconnects the moment you take off the right side. Which renders the left side rather useless. Meaning you can’t replace the right side if the battery goes low
Thanks very much for your video. I'm going to test it for a week or so to see if this problem reoccurs. I called Jabra about this problem with my left ear bud lacking sound and to their credit, Jabra set in motion, immediately, to replace them. If this cures the issue, I'll contact them again and give them the info I learned here. Obviously, there's some sort of an issue they need to address. Thanks again.
Hell yeah brother thank you, My warranty expired 3 months ago and I was gonna get ready to tear the thing down to see if it was some kind of water damage, but I guess it was just this simple solution.
Good evening. How to fix the issue with left earbud not connecting. What does that mean? it means your proximity sensor doesn't see right earbud. Check the sensor hole and clean it with the pin, however this doesn't work always since there is micro dirt what you can not see with the naked eye and that is accumulated ear oil, it act like an glue. So, take your Jabra and use warm or hot water over little hole above the two charging connectors (this will make your sound great again), apply hot water on sensor (little square hole) and also use warm water in big hole where is speakers. This will melt all accumulated ear oil. Keep it under warm water for 30 seconds or 60 seconds, use simple hot water from water tap.
OMG, can't believe this actually worked! I've given up on these ear buds more than a year ago after trying about everything. Indeed, with a pin I was able to remove a tiny amount of dirt from the sensor hole. Incredible. Thank you vokimedia! 💚
If i pull out my right ear bud away to put it to charge, the left ear bud stops. I wanted to charge the other one and just use only one ear bud just like the AirPods. Use one while you don’t use the other one, to save the battery. If you’re currently using the other one and the battery dies, use the other one.
only the right one works alone, i lost my right earbud and i can no longer use my jabra 75t headset which sucks bc i still have the left earbud and the case and they are still in working condition, nothing i can really do.
I have Jabra Earbuds Elite Active 75t, Can any pair of Earbud works with another charging case of Same model or only it works with the same we have got with them ?? Reply pls
My right one connects When I run 2 together it works When I put the right one in Then the left one automatically leaves the bluetooth does not connect 
my left ear bud doesn’t work and that option doesn’t exist anymore on the app. it’s like the left ear bud is completely broken and that was after a couple weeks of use! i don’t understand why and i’m trying everything to fix it
hi. unfortunately did not work. my FIL bought 2 pairs of the 75 t. both lefts are not working. he gave them to me to try and fix. A quick search seems to be that there is a issue with the left one, in most cases
Hey there, I was so psyched to see someone else having this problem...I tried to turn off the MySound for music, but it didn't help...do you have any other recommendations?
My left ear bud is not working anymore either, but probably my own fault as I've dropped them once. Tried resetting and so on, but alas. Probably it's an actual hardware defect. What's weird that I still here them beep when performing an hearing test in MySound profile. I'm not hearing all the beeps with my left ear but I guess that's an issue with my left ear itself (I have a bit of tinnitus on the left). I was very happy with the Jabra 75T. 🙂
Wow, problem solved with the below advice of vokimedia!!! Solution in my case: clean the sensor hole (tiny cavity next to the 2 charging connectors) with a pin.
I have a similar problem. I hear the "connected" and all the sounds it makes like "hear through" etc. But music doesn't come through😓. I only hear music on the right one. I had problems with the right one getting quieter but then I cleaned the "air hole" with a safety pin and it worked.
ThanQ for....Yeah I got the same issue. Found that setting turned it off. Worked okay for a second and back to the same ol s#*% back to the drawing board. Weird thing is since they introduced that in the app I've been having problems since. The parallel sound....when left side is not "in ear" it cuts off, return to ear its suppose to turn back on. I got to play with it, recharge...but goes back to cutting on and off distortion barely could hear it & now it's starting to fit the right side. Can't find my damn receipt to get my warranty going, don't feel like fighting with the Walmart but gloves 🥊🥊 are going on, wish me luck 🤞.....
First I'll uninstall the app and then reinstall it, see if that'll fix the problem. Then Walmarts horrible "you stole something" customer service 🤦🏽♂️.
In my jabra 75t when I went to my sounds page, there isn’t any way to turn on or off but instead there’s the option of get started? Don’t understand! Maybe you can help🙏
Hello trippin i have a same problem my left earbuds not connected to the application i try all solutions not connected when i join sound+ application said me u will connected the 2 earbuds i cant join like ur video please i like to help me and give me what i do
This didn't help at all I never set up my sound on this app and in order to get start at you have to tap once you hear a tone and I don't hear any tone coming through on my left ear bud AT ALL
WHAT. I tried everything, even a 6h reset. Two days of trying it all. I watch your video - not following yet what you are doing..... BOOM they start working out of the sudden. What kind of voodoo magic do you have here?
I have this same issue in less than a week of owning them. I am just going straight for a return as this is a huge issue.
Thanks for the video. Tried the fix, but the problem still exists. This started approx 6 months after purchase. I have the Elite 75T active. The problem exists with android and as well as ios devices, even with laptops. This was the fist and the last pair I bought from Jabra, essentially because they have a non-existent customer service.
We’re in the exact same boat lol, took the words out of my mouth. They were nice while they lasted
I’m in the same boat sometimes it works sometimes it doesn’t
I have found a fix, there is a little hole between the eartip itself and the charging connectors, if you take something small and not too sharp like a toothpick and "clean" the inside of that hole a bit that fixes it
Thank you! I've long since divorced Jabras😁. Have been using Bose earbuds 2 now. Pretty satisfied with them.
You can also stick a toothpick in the hole above the coils. I didn't have the personalize option in settings and Jabra support is a joke. The firmware updates are ridiculous. My kid was right, I should have just went with the samsungs
Absolutely! Kudos to your kid, he is 100% correct. Switching to Samsung's now!!
Ed, bought the Samsung Buds Pro about 20 days ago....
They suck at sound quality😐.
The Talk feature is great and so is the software-compatibility..... Also, Spigen has an extremely snug fitting cover for the case...
Next ones are the Sony WF1000XM4..... I believe they are the kings of ANC.... Cheers🍺
I still have the issue. I hadn't started the process that you mentioned so it was never on. I went ahead and did the hearing test and on the left ear bud I only heard one tone. Not a very accurate test but I did I in order to turn it off and still I'm left with only the right ear bud working. This is driving me nuts
Have you cleaned your left ear bud? There is a small hole next to the charging contacts that's used for ear detection if it's clogged or dirty it can also make the bud not work right.
@@tripp777hello THank you so much that fixed me up straight away. How the heck are you supposed to clean these buds. Do you use anything like rubbing alchol or something?
Thanks buddy, it worked. Not working for a month or so, didn’t see your video the first time looking for help. God bless
Thank you so much for the video, it worked for me right away. I called Jabra about the problem after I did all the necessary troubleshooting. I but my 75t Elite Active refurbished so I couldn't get a warranty repair so they offered me 32% off a new pair. I wish I had saw this video first because I ended up buying the new 7 Pro Elite buds. They could've told me how to fix the problem but that's how they get you.
I was having the same problem but mine just need it to be fully charged before first used... and now it's working, and sound it's awesome...
Hi. Thanks for your enlightening video. I use the 85t elite earbud. My worry is why does the left side disconnects the moment you take off the right side. Which renders the left side rather useless. Meaning you can’t replace the right side if the battery goes low
Thanks very much for your video. I'm going to test it for a week or so to see if this problem reoccurs. I called Jabra about this problem with my left ear bud lacking sound and to their credit, Jabra set in motion, immediately, to replace them. If this cures the issue, I'll contact them again and give them the info I learned here. Obviously, there's some sort of an issue they need to address. Thanks again.
My left earbud makes a crackling noise when changing volume. VERY annoying and feels cheap.
have you tried to clean that hole in the back? (next to charging poles)
Hell yeah brother thank you, My warranty expired 3 months ago and I was gonna get ready to tear the thing down to see if it was some kind of water damage, but I guess it was just this simple solution.
Its work!!! Thankyou.. i turn it if but also i try to fix on personalized ANC.
Good evening. How to fix the issue with left earbud not connecting. What does that mean? it means your proximity sensor doesn't see right earbud. Check the sensor hole and clean it with the pin, however this doesn't work always since there is micro dirt what you can not see with the naked eye and that is accumulated ear oil, it act like an glue. So, take your Jabra and use warm or hot water over little hole above the two charging connectors (this will make your sound great again), apply hot water on sensor (little square hole) and also use warm water in big hole where is speakers. This will melt all accumulated ear oil. Keep it under warm water for 30 seconds or 60 seconds, use simple hot water from water tap.
OMG, can't believe this actually worked! I've given up on these ear buds more than a year ago after trying about everything. Indeed, with a pin I was able to remove a tiny amount of dirt from the sensor hole. Incredible. Thank you vokimedia! 💚
If i pull out my right ear bud away to put it to charge, the left ear bud stops. I wanted to charge the other one and just use only one ear bud just like the AirPods. Use one while you don’t use the other one, to save the battery. If you’re currently using the other one and the battery dies, use the other one.
Same
only the right one works alone, i lost my right earbud and i can no longer use my jabra 75t headset which sucks bc i still have the left earbud and the case and they are still in working condition, nothing i can really do.
Thank you very much, the trick actually fixed this issue for me
I have Jabra Earbuds Elite Active 75t,
Can any pair of Earbud works with another charging case of Same model or only it works with the same we have got with them ??
Reply pls
I bought 85t recently.. My left buds are not working when taken out of the case
Why do the left one turns off when the right one it away certain distance from your ear ? Thanks for the help
Because the left one connects to the right one so when you take the right one out of your ear The left automatically turns off.
I find this is really stupid from the company
Maybe I want use the left side only or maybe the right side I just lost it 🤔
@@zeusbq5676 fr this kills me
Mine is messed up to , 75t active, this is the LAST time i ever buy anything jabra or danish at all. Good job Jabra.
Just rub the charging points and the hole next to it with a damp microfiber cloth
My right one connects When I run 2 together it works When I put the right one in Then the left one automatically leaves the bluetooth does not connect

my left ear bud doesn’t work and that option doesn’t exist anymore on the app. it’s like the left ear bud is completely broken and that was after a couple weeks of use! i don’t understand why and i’m trying everything to fix it
hi. unfortunately did not work. my FIL bought 2 pairs of the 75 t. both lefts are not working. he gave them to me to try and fix. A quick search seems to be that there is a issue with the left one, in most cases
Is there a fix for jabra Elite 4 Active
Hey there, I was so psyched to see someone else having this problem...I tried to turn off the MySound for music, but it didn't help...do you have any other recommendations?
My left ear bud is not working anymore either, but probably my own fault as I've dropped them once. Tried resetting and so on, but alas. Probably it's an actual hardware defect.
What's weird that I still here them beep when performing an hearing test in MySound profile. I'm not hearing all the beeps with my left ear but I guess that's an issue with my left ear itself (I have a bit of tinnitus on the left).
I was very happy with the Jabra 75T. 🙂
Wow, problem solved with the below advice of vokimedia!!! Solution in my case: clean the sensor hole (tiny cavity next to the 2 charging connectors) with a pin.
@@johanheyvaert Thx! this solve my issue!
I've the se problem with my right earbud. Tried this, did not work. Still trying to figure out how to fix the issue.
my left earbud is not charging and no power when I press button...model elite 85t please help ASAP. THANKS
On my app, it didn’t even see the left side and the left side has no light or anything. What can I do
This didn’t work. Cleaning the tiny hole next to the two charging points WORKS.
Yep, seems to be working for me too
I tried that but it didn’t work for me. :(
Where is those tiny hole.i have elite 85t
@@henrybroke3330 Damn, it worked for me. Cool. Thanks.
Thank bro it's worked
There is a pin hole near to the charging copper just clean it with pin sure it will work
solved my problem the first time, not the second time. These earbuds are trash with glitches.
Same issue I'm having. Had no idea Jabra has an app that allows setting adjustments. Thanks
I have 65t
The left earbud is not working from few months
I dont see MySound option in the personalize menu
Please help me out
I have a similar problem. I hear the "connected" and all the sounds it makes like "hear through" etc. But music doesn't come through😓. I only hear music on the right one. I had problems with the right one getting quieter but then I cleaned the "air hole" with a safety pin and it worked.
My jabra elite 75t not showing the battery case level in sound+, any suggestion?
Mine won’t even be recognized by my iPhone. They connect but my left one goes out and won’t stay connected so I can’t connect it to the app
I think that the real issue is not in the SW, but it could only be a workaround. There is a hole on the back of the earbud, you should clean that out.
my left bud only works when I push it in hard?? Then as soon as I let go no sound at all..very frustrating
there is a tiny pin hole next to the contacts. You need to clean it.
+46000 people watching solutions for a company that has 0 interest in fixing their flawed products
At least I can hopefully help.
It worked for me on the elite 85t which had the issue right out of the box.👏🏻👏🏻👏🏻 using on iPhone
ThanQ for....Yeah I got the same issue. Found that setting turned it off. Worked okay for a second and back to the same ol s#*% back to the drawing board. Weird thing is since they introduced that in the app I've been having problems since.
The parallel sound....when left side is not "in ear" it cuts off, return to ear its suppose to turn back on. I got to play with it, recharge...but goes back to cutting on and off distortion barely could hear it & now it's starting to fit the right side.
Can't find my damn receipt to get my warranty going, don't feel like fighting with the Walmart but gloves 🥊🥊 are going on, wish me luck 🤞.....
First I'll uninstall the app and then reinstall it, see if that'll fix the problem. Then Walmarts horrible "you stole something" customer service 🤦🏽♂️.
In my jabra 75t when I went to my sounds page, there isn’t any way to turn on or off but instead there’s the option of get started? Don’t understand! Maybe you can help🙏
It means you havent done the test, so do it and then turn it off. If that doesnt work (like in my case) then its jabra :/
th-cam.com/video/tgqOOePBDmM/w-d-xo.html just do that, it will probably work
This worked for me thank you
Wow that worked, thank you so much!
Guys i cant Get abu further arter pressing personalize headset do i have to Connect pc
I think my left earbud is just bricked, it won't charge or turn on
Suddenly my left earphone stay in low volume and the right is on full volume, you know how to fix that
How about jabra elite 65t??
Hello trippin i have a same problem my left earbuds not connected to the application i try all solutions not connected when i join sound+ application said me u will connected the 2 earbuds i cant join like ur video please i like to help me and give me what i do
Thanks your video really help me a more lot. Thanks bro.
Even you do that setting the volume will chose only mid not high volume....
Case is fullycharged but 85t buds are dead they wont charge 😢
I can't even turn that off cuz the left one refuses to connect and even set up the my sound
How do I get that app
It worked 👌
It didn't solve the problem with my left earbud.
th-cam.com/video/tgqOOePBDmM/w-d-xo.html try this
Thx, I'll try this before sending them back
I dont even have that menu on my apps
Did not help for me, crackling noice is still on the left earbud
Bro my right buds don't work, i have a low sound, and i don't have this setting, i juste clear the buds, how can i go back?
Same hererigh bud goes from low sound to no sound for me
th-cam.com/video/tgqOOePBDmM/w-d-xo.html try this, it worked with me
Mine was off. New test save. Fixed problem. Make new profile my re often i guess
Mine started working when I poked some tissue paper into the speaker to absorb the water that was still in it
it works thanks ❤
Thank you so much 🥰
I still have the issue. It actually happened for me when I was cleaning it. Not sure what to do
I don't even have that option. :\ It takes me to some kind of hearing test set up.
Do the test first then do what I did
Thank you so much frend
El problema fue por la actualización lo que deben hacer es cambiar el idioma de la voz y luego lo regresan al que usan y listo problema resuelto
This didn't help at all I never set up my sound on this app and in order to get start at you have to tap once you hear a tone and I don't hear any tone coming through on my left ear bud AT ALL
Just rub the charging points and the hole next to it with a damp microfiber cloth
I have that problem in my right earbud with the 65t
WHAT. I tried everything, even a 6h reset. Two days of trying it all. I watch your video - not following yet what you are doing..... BOOM they start working out of the sudden. What kind of voodoo magic do you have here?
same issue 😢
Thank you so much
Thank you sir
It did not help me but thanks
th-cam.com/video/tgqOOePBDmM/w-d-xo.html its been 4 months but in case you are still wondering
What r u even saying bydwy?
gracias friend
Sick and tired of this issue
Didn't fix anything
Jabra are hands down one of the worst earphones
2:39 / 2:49