The Truth About Guitar Warranties 😬🤪
ฝัง
- เผยแพร่เมื่อ 22 ก.ย. 2024
- Guitarists purchase brand new guitars for a few reasons; new features, new condition and a warranty. But, how good is that warranty? How long it is and what does it cover. Warranties vary from company to company and can change overtime. Today Chris and Cooper break down what is and isn't covered under warranties from some of the world's top guitar companies.
SHOP GUITARS: bit.ly/3jKZjx1
CHECK OUT OUR PODCAST, the Fretboard Confessional!
Listen on Spotify: open.spotify.c...
Listen on Apple Podcasts: podcasts.apple...
Listen on Audible: www.audible.co...
Shop Guitars - www.alamomusic...
Interested in a different guitar? Talk to an expert here → bit.ly/472JoOz
__________________________________________________________________
TH-cam: Pianos and Keyboards - bit.ly/YTpianos
♪ Contact us: www.alamomusic...
♩ Call toll-free: (844)251-1922
♬ Connect:
Instagram → / alamomusic
I purchased a brand new 2024 Guild F40 traditional in March. Shipped from a big box gear store. When I opened it from the box. Stunning and great sounds BUT upon further inspection I saw dried white chalk like between the neck joint and body. I thought it was polish residuals tried to wipe it off-nope, it wouldn't come off. Called the seller...they came 10% back of the sale and apologized for not doing a perfect "55" inspection. I didn't give in. Since I live 49 miles from the Oxnard California Guild plant. I called and followed up with an email. Told them about the issue. Guild told me to bring it to the plant. They inspected it and it came out it was dried glue. I left it there. Was told in less the two weeks the issue would be corrected. Sure enough, got the email to pick it up and 100% successful! Great customer service and they also apologized for allowing a guitar to leave the Guild Guitar plant!
Any company, on any given day
@@jimdoner3443 but leaving the factory and then Sweetwater with their 55 point inspection! Where's the quality control?
Manufactures are not perfect, just like us. From my understanding Guild usually does a very good job of QC.
I purchased a Taylor 614 brand new, and it had bad fret buzz when it arrived. I sent it back to the dealer, they worked on it, and then returned it within a few weeks. Again, it still had fret buzz. I then sent it to Taylor and said I thought there was something fundamentally wrong with the instrument. A service rep offered to send me another new 614 at their factory that he thought I would like. I agreed. The 614 that arrived was absolutely amazing and unique. The sides were quilt maple instead of flame, the back appeared to have a higher grade of flame maple than the one I had purchased, and there were even some very beautiful blonde streaks in parts of the ebony. I could not have been more impressed with how Taylor responded to my concerns quickly and seemed to go above and beyond to help me feel better about my purchase.
I knocked one of my Taylor’s off the stand. Rather than spend $300 with Taylor, I took it to one of their recommended authorized repair luthiers. Six weeks later I got it back and spent $250. The repair was crappy. I ended up sending it half way across the country to Taylor and they did a fantastic repair. I’ll never use an authorized dealer, it’s going back to the factory. Lots of additional money for a 312ce
I purchased a 2017 Martin D-18 in 2017 and it’s been a wonderful sounding acoustic. Until a few months ago I noticed the back binding was popping out at the waist. I’m the original owner so I contacted Martin and they said it wasn’t under warranty for repairs. So I had to get it repaired locally. I’m just waiting for the rest of the guitar to come unglued now. And this is a well cared for and maintained acoustic. Oh well. I hope they improved their QC.
I've had (over the years) Fender, Martin, & Guild replace / send me faulty, pickups , pickguard, saddles, tuners. Not that I asked for replacements , they offered for free when I mentioned a problem. So I have no complaints.🎸🎸🎸
This was great to have a Fretboard Confessional on this topic. Coool, Cooper and Chris! (Working the triple O....)
2021 my wife gifted me a new proffes2ional guitar from a major manuFacturer. I soon realised there was an electronic issue (a wire not connected… not even stripped to be connected), so I made contact.
Nearly three months later it was returned to me repaired but without even an email suggesting an apology for the lack of quality assurance.
Repairers are not at fault, so be kind. Manufacturers use them as a buffer for any complaints.
Very helpful video. Warranty info might not be the flashiest TH-cam content but I learned a lot
This was an interesting topic guys, thanks. Your channel is one of my favorites for sure.
My Seagull has a lifetime limited warranty.
So it means wood related like neck or body as I understand it. It doesn't cover extreme temp changes or regular wear and tear type issues.
It's only for the original owner.
I am the original owner of a Martin D-18 Centennial model. The binding began to separate on both waistlines. I brought it to a Martin authorized Luthier for repair. While the binding re-glue was covered under warranty, damage to the finish from where the binding separated was not covered. I ended up paying out of pocket to have the finish repaired. I was disappointed that Martin would not cover the additional work needed to repair the finish as the guitar was and is in mint condition except for the binding separation. Anyway, the repair was done with expertise and the guitar lives on.
and this is why you don't buy from an American company.
@@wowyarkan ?
Huss and Dalton doesn't have a good warranty either. I bought one OM new from what I thought was a reputable dealer 1300 miles away based on a video demo. It arrived with a buzz on the G-string: the nut cracked. The dealer said: "no problem, it's covered by manufacturers warranty " The manufacturer said call the shipping company (UPS) who said I could not prove it happened in shipping. Go back to the dealer. Dealer directed me back to the manufacturer, who suggested I use ACC glue and bone dust for a nut completely cracked in a few pieces. They would not cover it in their warranty. The dealer would not cover it. UPS said sorry. I went to have it repaired locally, and that wasn't all that was broke. So Huss and Dalton, never again. And that dealer in St. LOUIS, never again. If I can't get it locally from Alamo or another reputable dealer, I don't need it.
For Martin to charge you for a finish repair that was caused by their crappy binding adhesion - which is a known fail point for Martins - tells me they're a brand approaching Gibson type 'buy it for the label' status. And they're going to learn the hard way, soon, that poor customer service is sending folks who prize quality over a 'label' off in other directions. I just bought a Hsienmo guitar on a whim recently and was shocked: The fit, finish and tone/sustain of this parlor sized sinker redwood/cocobolo guitar competes with martins and taylors 3x its cost.
@@lefthandpath1587 yeah there are so many other brands absouletey shitting on the big 3 and it's so nice to see. Dowina, Furch and Eastman now dominate my collection.
This is the best show on the internet, possibly the world!
How’s that sound guys? Not sure about warranty things, but I’ve had great luck with Taylor, so there’s that.
Great info. Thanks guys 🎸
You gents are the best - great chemistry between you all the time - thanks for the great information - just checked the warrantees on my martin 012 28 my eastman e10p and my seagull parlor and everything you said holds true - and yes keeping guitars between 67 and 73 degrees and 50 percent humidiry plus or minus 5 percent (as i do relgiously) not only keeps the guitar in tune but i haven't needed to change the setup once - great advice
Great video with some great info! More like this one please!
I never buy a warranty on a guitar or amp. I want to use the people that I rely on and not feel forced to go through their process to fix problems.
Diggin the chest exposure Cooper. I'm having flashbacks to the disco era.
If an Acoustic guitar looks good out of the box with no obvious mfg defects, doesn’t sound like there is much left for warranty coverage. Sounds like a business opportunity for those extended car warranty companies with there never ending annoying calls.
Great information! Thank you!
Looks like there's a market opening for a new guitar company to come along with a transferable warranty that covers tone. Where them entrepreneurs at?
Thanks guys for the truth! 🎸🎸🎸
The martin i got that had to have a neck reset ggr and it was only a few months old! buyer beware folks.
Your thumbnails are really cool
I recently spoke to Gibson customer service to ask if removing the LR Baggs Element (Jeez I wish they would stop putting those in everything!!!) constituted a modification that would void the warranty. After some hemming and hawing, the rep said that he imagined that would not void the warranty. Hardly a definitive answer.
I sent a vintage LP Custom to Gibson for a top to bottom checkout last year - paid for a refret, plek, everything else was fine. It came back to me w/ extensive finish damage that wasn't there when I sent it in. Fortunately, I had taken about 15 pictures before I shipped it - they had none to counter, so Gibson Repair did the right thing, had me ship it back and refinished the area. Point is - even factory repairs can be questionable quality. Your best bet, i think, is to find a great local luthier and ensure he stays in business by giving him yours.
I LMAO on "certified Pre-Owned". However, after thinking about it, why can't certified dealers who sell used guitars that they are certified for, offer some form of warranty? Or are you aware of any dealer that does offer that?
Stay tuned
In Europe you can not even register your Martin!!
Why should you ? European consumer rights are so different (read better) compared to the US...
I got a gibson sg. the 3 way switch works but not correctly. emailed them twice and no response. so....
Call them. I did for issues on a new SG. I got an RMA and sent it in. They fixed the issues and one I wasn't even aware of. The process took 2 weeks, which I thought was a good turn around.
@@nellayema2455 hi and thanks for chiming in. so... my 3 way switch. ok not sure if this makes sense but from neck pickup to middle position it goes over a mountain for lack of a better way to describe it and then falls into the valley, that is the middle positon. from there to the bridge pickup there is no mountian. it is just a flat push to there. it works. i can say that. i dunno. maybe it is what it is?
What kind of tone does your warranty give😂😂
Interesting topic ! Well done 👍 in Europe the rights you have by law, are so much better compared to the US, I think...
There are definitely more consumer protection laws. - Chris
Most warranties are worth the paper they are written on.
Taylor's warranty isn't worth the paper it is written on!
That's home I feel about most warranties, for all products. I must say though, that Martin's warranty for my old D-35 has been outstanding.
I've been a guitar tech for 20 years and the new Taylors 114 and 214 are horrendous for declining warranty. Had a customers bridge start to lift after 5 months from new, Was not covered by any warranty. thats a $1200 guitar in the EU....I wouldn't touch ANY american brands, all dogshit
Can't say I agree with you at all on this.
What a ridiculous comment...
@@kwimms the crap made in Mexico is terrible, some very well known luthiers have also inspected them and said it had the build quality of a $200 guitar. The es is absolute garbage, terrible brand but if you're happy to be sold on marketing and brand name then you do you.
Are those guitars made in California, Wow?
@@rosewoodsteel6656 no they're not, all Taylor's under 2k are all made in Mexico now. So a 212ce is laminated back and sides, low quality top, bad bracing for 1k...Taylor is laughable at this point
Martin was 1 year for EU customers for a long time, Shows how much they believe in their products yet when I had a customer come in with a 6 year old Dowina, I contacted the CEO, Erika and she didn't even ask me for proof of purchase or how long did the client have the guitar, All sorted in 2 weeks...Let's see a big american brand do that...
I had the neck reset on my 1976 D-35 under warranty. Around 30 years after I bought it, warranty covered a lifting bridge, as well.
@@rosewoodsteel6656 I smell bs
@@wowyarkan Nope. No BS here. I bought my D-35, new, from Chuck Levin's, in 76. It has a lifetime warranty and that is the only repair work I've had done on it.
Furch, Dowina, and again some of the more quality driven Chinese manufacturers like Eastman, Hsienmo are going to own this market in about 10 years, when the aging fanboys (confession: I'm a recovered one) who prize Gibson / Martin / Taylor labels start dying off.
@@lefthandpath1587 I'm sure their game plan is to sell cheaply now, put Martin and the others out of business and then jack up prices when they have a monopoly. And, of course, the American workers and craftsmen will no longer have jobs. But what the hey. It's not you or me, is it?