8:46 - getting the cover off. I had the same problem, but was more nervous about forcing it. I swear, there was no clue in the owners manual. Good video! There is no good way to release those tabs. I used a long screw driver to gently pop them loose.
I remember washing dishes at my sister house (they had a water softener), and I thought, "When is this dishwashing detergent going to rinse off?" Haha! It's so slippery and smooth, softened water.
I literally LOLed at the instant replay! Although, I was disappointed that it didn't involve a pinched finger with the pliers. 😃 Thanks for the tutorial. Heckofa lot better than the (now) on-line manual.
I have had two Rheem rhs42 units and both popped the head unit off the tank inside. I only had the units two years each...I just bought my third unit RHS32, AND installed it yesterday....dont know why these keep popping the head unit off the tanks. Good thing I bought the warranty insurance (Allstate) and they reimbursed me. Does anyone know why the head gasket keeps popping off and flooding my garage??
Have you checked your water pressure? These machines do have a max water pressure, however, you can remedy this by putting a water pressure regulator before feeding into the water softener. Ours is still working great after three years.
Hearing there was a flange redesign about 2 yrs ago. Also, in talking with Rheem, these failures were attributed to water pressure spikes in excess of 100 psi.
Great video!! I do have a question though. If you have a refrigerator with water did you leave that soft water, or bypass and have the hard water there? We also bypassed the soft water for the outside faucets.
It has been two years with no issues, we have liked it so far. The wifi feature is a great tool for monitoring cleaning, adding salt, and water usage. Thanks for watching!
i will be doing their 32,000 grain unit, but outside install. Our previous softner was installed outside as well, but my concern is how to protect it. The Home Depot rep said install it on cinder blocks, and as close to the exterior wall as possible. Our installer never connected the drain hose to the drain, just had it hang loose and it just went onto the ground.
@@ProjectAnonymous_Duo Yes i am fully aware installing this unit outside is NOT a good idea. I have seen another post that someone installed a AO Smith version outside, and asked if he had any issues. But I do know they sell after marked "covers" for water softners. I also contacted Rheem they said the same thing, installation indoors is prefferred, but can go outside if it meets a lot of criteria ...thanks for the reply!
We found this information online about installing a unit outside, but it may be a good idea to contact them directly with your specific situation. “Occassionaly in warmer climates, the only place to install your new water softener is on the outside of your home. Our units can be installed outdoors, but we recommend the following: When installing your softener, be sure to construct a shelter or covering to block the unit from sun, wind, rain, and other environmental elements. Verify the power cord is also sheltered at the outlet connection.” The power cable is about 7-8 feet long. Thanks for watching!
Check this out for helpful information on settings: rheemwatertreatment.zendesk.com/hc/en-us/articles/1500010814041-Will-a-higher-hardness-setting-give-me-softer-water#:~:text=If%20you%20set%20the%20hardness,the%20efficiency%20of%20your%20softener.
Hi , I have the same water softer model , but it’s not working properly has a lot a water on the tank , it’s programmed to recharge at night time but it’s seems the doesn’t do it. Salt and water are been there forever . I bought y unit in Home Depot and decided the my kids I could install it, I already contact the company for help and check up everything but still not working, could you please help me? Thanks in advance!
We are so sorry to hear you are having trouble. We are not professionals, just a couple of DIYers here. Not sure if you have seen these yet, but, here are a couple of articles with some steps to troubleshoot in the meantime: rheemwatertreatment.zendesk.com/hc/en-us/articles/1500000983702-Excess-Water-in-Tank rheemwatertreatment.zendesk.com/hc/en-us/articles/4421506790679-Softener-Not-Recharging-Automatically We aren’t sure what steps you have already done while consulting Rheem. You may ask them what your options are if you are still under warranty. If all else fails you might have to consult a professional. We are sorry we can’t be of more help.
Thanks for watching! We haven’t found a need to cap off the drain, as the P-trap blocks any smells that would otherwise come through… the drain hoses seem to stay in place with no issues, but we did zip tie them in place to prevent them from coming out of the drain. Hope this helps!
How do you like it after using the product for a while ? I see lot of negative reviews on Home Depot website for this product. Most of them complain about leaks. So I’m a little confused if I should buy it or not.
We haven't had any leaks to date and it softens our water, so it has been getting the job done for us so far. We have found the app to be helpful with notifications and we have always had a leak sensor/monitor set up near our water heater and softener to detect leaks.
rheemwatertreatment.zendesk.com: "You'll be prompted to add three gallons of water to the salt tank during initial installation. From there, your unit will regulate the water level for you, at a steady 2-4 inches in the bottom of the tank. During a recharge, the tank will fill with water and then drain that water back down to 2-4 inches."
Hi we just bought the same unit brand new and did the install and recharge but my unit is filled with water now . The water level is like around 3 on the salt level , any ideas what it could be ?
Pretty sure this is normal, this is your “brine” tank, and should have some water and salt in it to clean out your resin tank… you just want to make sure your overflow hose is connected to a drain and not plugged up.
Great video. Considering this water softener as we just had our water tank conk out on use due to excessive sediment build up. One question regarding this tank set-up. Did you experience any water pressure loss in your home?
Is the unit damaged if it was laying down during transport from store to home? I bought it from a store that already had out of the box. It was laying down for 30 minutes. Has been standing up for 3 days without being installed.
We can’t say for sure if your unit was damaged during transport. We were told if it was laid down the resin beads could mess up the upper part of the unit and possibly end up in your water. We suggest contacting Rheem or where you purchased it so they could best advise you on what to do. Thanks for watching!
Thanks for watching, glad you liked the video! We installed the Rheem model RHW42 water softener. Here is the link to it: www.homedepot.com/p/Rheem-Preferred-Platinum-42-000-Grain-Water-Softener-with-Wi-Fi-Technology-RHW42/314448281 . Hope this helps!
Really well actually, there was a definite difference in the feel of our water, it seems very efficient and the Wi-Fi feature is very nice with the app. The only downside is I wish the app would let you see more historical data, it’s limited as it is, but still nice.
Here is an article we found on how much water should be in the salt tank. We suggest you reach out to Rheem Customer Service to troubleshoot any issues you are having. rheemwatertreatment.zendesk.com/hc/en-us/articles/360061313613-How-much-water-should-be-in-the-salt-tank-
JUST OPENED THE COVER AND FOUND THAT IT IS IDENTICAL TO THR 15 YEAR OLD kENMORE 370 THAT DIED . I HOPE IT LASTS AS LONG BUY WHEN IS THE EMNGINEERING GOING TO UPDATE , ?
I am watching this video that is 2 years old and wondered if this unit failed during the 2 years. We had 2 of these units fail within the first year. I would not recommend this brand.
Thank you! Just saved my family $1000!
That’s great! Glad we could help!
Aww, that's so sweet! A father and daughter project, how lovely!
You are so kind, thanks for watching!
Great video. You have given me hope that I can install the softener myself.
Thank you! Good luck 😊
8:46 - getting the cover off. I had the same problem, but was more nervous about forcing it. I swear, there was no clue in the owners manual. Good video! There is no good way to release those tabs. I used a long screw driver to gently pop them loose.
Very cute! Father and daughter team install. Awesome job, thank you for the video.
Thank you for the nice comment and watching the video!
Great Father and Daughter teamwork makes the dream work.
Lovely daughter & Father and you guys did a very good job.
Just bought one of these units, going to install in our new house in a few days. Fantastic tutorial, thank you!
Good luck! Thanks for commenting and watching the video!
This is the most thorough video I’ve seen on the subject matter so far, great job!
Thank you!
Great Job your daughter is an awesome helper and hostess!!!!
I remember washing dishes at my sister house (they had a water softener), and I thought, "When is this dishwashing detergent going to rinse off?" Haha! It's so slippery and smooth, softened water.
Yeah when we first got ours I thought soap would never come out of my bloody hair lol. I learned fast to use a lot less soap.
Great video! Thank you.
Glad you liked the video! Thanks for watching!
I literally LOLed at the instant replay! Although, I was disappointed that it didn't involve a pinched finger with the pliers. 😃 Thanks for the tutorial. Heckofa lot better than the (now) on-line manual.
OMG! My house has the pre-plumb for water softer and this video is perfect. This will save me money. Thank you so much.
Glad this video could help you! Thank you for watching the video!
Installed same unit today. 👍🏻
Maybe you did it and I missed it. However, at 11:19 when you were connecting the inlet and outlet flex lines I thought you needed Teflon tape?
Thanks for your help
Thanks for watching!
Nice video my problem is I don't have anywhere to drain the discharge so I am looking for some solutions. Thanks
I have had two Rheem rhs42 units and both popped the head unit off the tank inside. I only had the units two years each...I just bought my third unit RHS32, AND installed it yesterday....dont know why these keep popping the head unit off the tanks. Good thing I bought the warranty insurance (Allstate) and they reimbursed me. Does anyone know why the head gasket keeps popping off and flooding my garage??
Have you checked your water pressure? These machines do have a max water pressure, however, you can remedy this by putting a water pressure regulator before feeding into the water softener. Ours is still working great after three years.
Where do you add liquid every four weeks
How has it held up? Was reading some reviews and a lot after a year were flooding. Would like to see how yours is doing. Thanks for the tutorial.
We haven't had any issues and it is doing great for us. We can certainly try and get an update video made. Thanks for watching!
Hearing there was a flange redesign about 2 yrs ago. Also, in talking with Rheem, these failures were attributed to water pressure spikes in excess of 100 psi.
What were the ppm readings after install?
Great video!! I do have a question though. If you have a refrigerator with water did you leave that soft water, or bypass and have the hard water there? We also bypassed the soft water for the outside faucets.
Ours is only connected to our hot water, so our fridge is unsoftened. Thanks for watching!
great video! im thinking of purchasing this water softener and following your steps. How has this system held up? any issues?
It has been two years with no issues, we have liked it so far. The wifi feature is a great tool for monitoring cleaning, adding salt, and water usage. Thanks for watching!
i will be doing their 32,000 grain unit, but outside install. Our previous softner was installed outside as well, but my concern is how to protect it. The Home Depot rep said install it on cinder blocks, and as close to the exterior wall as possible. Our installer never connected the drain hose to the drain, just had it hang loose and it just went onto the ground.
Here is an article you might want to check out: rheemwatertreatment.zendesk.com/hc/en-us/articles/1500008820061-Can-I-Install-A-Softener-Outdoors-
@@ProjectAnonymous_Duo Yes i am fully aware installing this unit outside is NOT a good idea. I have seen another post that someone installed a AO Smith version outside, and asked if he had any issues. But I do know they sell after marked "covers" for water softners. I also contacted Rheem they said the same thing, installation indoors is prefferred, but can go outside if it meets a lot of criteria ...thanks for the reply!
Great video guys. I have to replace my old water softener. Can that unit be installed outside and is the power cable long?
We found this information online about installing a unit outside, but it may be a good idea to contact them directly with your specific situation. “Occassionaly in warmer climates, the only place to install your new water softener is on the outside of your home. Our units can be installed outdoors, but we recommend the following: When installing your softener, be sure to construct a shelter or covering to block the unit from sun, wind, rain, and other environmental elements. Verify the power cord is also sheltered at the outlet connection.” The power cable is about 7-8 feet long. Thanks for watching!
@@ProjectAnonymous_Duo thank you so much. I’m going to buy one of those very soon.
Can you run the drain hoses into the sump pump drain?
Yes, you can! Thanks for watching the video!
careful doing that, the extreme salinity of the water can burn out sump/ejector pumps.
How do you get the damn cover off?
I transported mine laying down, hopefully it's not messed up I didn't know 😮
The default hardness is 25. When you're setting it to 30 are you making the water 'harder' or 'softer'?
Check this out for helpful information on settings: rheemwatertreatment.zendesk.com/hc/en-us/articles/1500010814041-Will-a-higher-hardness-setting-give-me-softer-water#:~:text=If%20you%20set%20the%20hardness,the%20efficiency%20of%20your%20softener.
Is that a 3/4” pvc pipe you’re connecting the sharkbite to or a 1”? Thanks.
It is a 1". Thanks for watching!
Hi , I have the same water softer model , but it’s not working properly has a lot a water on the tank , it’s programmed to recharge at night time but it’s seems the doesn’t do it. Salt and water are been there forever . I bought y unit in Home Depot and decided the my kids I could install it, I already contact the company for help and check up everything but still not working, could you please help me? Thanks in advance!
We are so sorry to hear you are having trouble. We are not professionals, just a couple of DIYers here. Not sure if you have seen these yet, but, here are a couple of articles with some steps to troubleshoot in the meantime:
rheemwatertreatment.zendesk.com/hc/en-us/articles/1500000983702-Excess-Water-in-Tank
rheemwatertreatment.zendesk.com/hc/en-us/articles/4421506790679-Softener-Not-Recharging-Automatically
We aren’t sure what steps you have already done while consulting Rheem. You may ask them what your options are if you are still under warranty. If all else fails you might have to consult a professional. We are sorry we can’t be of more help.
I just bought the same one and mine did not come with the drain or the black plastic clip that is for the drain line?!
We suggest you contact the place you purchased the item from or Rheem about your missing parts.
Perfect!! Thanks for making this video. For the drain, i notice you didn’t put a cap over it? Is that something that’s needed?
Thanks for watching! We haven’t found a need to cap off the drain, as the P-trap blocks any smells that would otherwise come through… the drain hoses seem to stay in place with no issues, but we did zip tie them in place to prevent them from coming out of the drain. Hope this helps!
Even yalls unboxing was better than what i did 😅😅😅
Thanks for watching!
How much salt did you initially put in during install? i saw 2 bags . Were they 40lb bags of salt?
Yes, we used 2 bags of 40 lb salt. Thanks for watching!
How do you like it after using the product for a while ? I see lot of negative reviews on Home Depot website for this product. Most of them complain about leaks. So I’m a little confused if I should buy it or not.
We haven't had any leaks to date and it softens our water, so it has been getting the job done for us so far. We have found the app to be helpful with notifications and we have always had a leak sensor/monitor set up near our water heater and softener to detect leaks.
Great, thank you so much!
Do i have to put the 3 gallons of water?????
rheemwatertreatment.zendesk.com: "You'll be prompted to add three gallons of water to the salt tank during initial installation. From there, your unit will regulate the water level for you, at a steady 2-4 inches in the bottom of the tank. During a recharge, the tank will fill with water and then drain that water back down to 2-4 inches."
Hi we just bought the same unit brand new and did the install and recharge but my unit is filled with water now . The water level is like around 3 on the salt level , any ideas what it could be ?
Pretty sure this is normal, this is your “brine” tank, and should have some water and salt in it to clean out your resin tank… you just want to make sure your overflow hose is connected to a drain and not plugged up.
How often do you need to replace the salt
It depends on how much water you use, but for our household it took about 4 months before we had to refill. Hope this helps!
Great video. Considering this water softener as we just had our water tank conk out on use due to excessive sediment build up. One question regarding this tank set-up. Did you experience any water pressure loss in your home?
We didn't notice any water pressure loss in our home after installation. Thanks for watching.
I installed same and noticed a difference of about 6psi
Is the unit damaged if it was laying down during transport from store to home? I bought it from a store that already had out of the box. It was laying down for 30 minutes. Has been standing up for 3 days without being installed.
We can’t say for sure if your unit was damaged during transport. We were told if it was laid down the resin beads could mess up the upper part of the unit and possibly end up in your water. We suggest contacting Rheem or where you purchased it so they could best advise you on what to do. Thanks for watching!
You only showed setting the time. It would have helpe to show how the other settings were made, especialy the hardness level/
Nice video 👍. What model did you install?
Thanks for watching, glad you liked the video! We installed the Rheem model RHW42 water softener. Here is the link to it: www.homedepot.com/p/Rheem-Preferred-Platinum-42-000-Grain-Water-Softener-with-Wi-Fi-Technology-RHW42/314448281 . Hope this helps!
How is working so far
Really well actually, there was a definite difference in the feel of our water, it seems very efficient and the Wi-Fi feature is very nice with the app. The only downside is I wish the app would let you see more historical data, it’s limited as it is, but still nice.
What is the app called?
It is called iQua.
I just installed mine and the whole area where the the salt is filled with water
Here is an article we found on how much water should be in the salt tank. We suggest you reach out to Rheem Customer Service to troubleshoot any issues you are having.
rheemwatertreatment.zendesk.com/hc/en-us/articles/360061313613-How-much-water-should-be-in-the-salt-tank-
OH NO!!!! you forgot the airgap at the sewer line to keep bacteria out of your drinking water
JUST OPENED THE COVER AND FOUND THAT IT IS IDENTICAL TO THR 15 YEAR OLD kENMORE 370 THAT DIED . I HOPE IT LASTS AS LONG BUY WHEN IS THE EMNGINEERING GOING TO UPDATE , ?
This says DON’T lay softener down, must keep it vertical. The Shark Bite hoses are all you should need. No drain P trap since you already have that.
If it has to be vertical, how do you transport in an SUV??
I had to lay it down to fit in. my suv smh
I was wondering the same thing, how do you get it home in an SUV.
Hi. that's gorgeous ! mr,;)
Thanks!
I am watching this video that is 2 years old and wondered if this unit failed during the 2 years. We had 2 of these units fail within the first year. I would not recommend this brand.
It is still working for us. We've done regular maintenance and there have been no issues so far. Sorry to hear yours didn't work out.