Hello, kindly ask you to send a direct mail to care.foryou@lelit.com with the photo of the product data label and a copy of the purchase invoice, our customer care will more than happy to support you. Thank you, LELIT Team
@@LELIT_Official I am not a US based resident. In my country, unfortunately the seller doesn’t provide customer service. He is only happy to offer making order for the LCC for me without looking in the machine. I still have the purchasing papers and machine label data! If I send these data, will I get online support? Knowing that I am overseas. Btw, even the LCC display light is off in my machine but the machine was working normally afterwards BUT Later I tried the following procedure; 1- I tried to reset the safety thermostat but it didn’t go down when pushed it down. 2- then I tried to rest the machine (power button on + while pressing (+) button ) - the machine didn’t turn on!! 3- afterwards, I tried turning on the machine by pressing the power button but the machine didn’t start this time also?! A- I am not sure - why the machine stopped working after the reset?! B - If the safety thermostat already activated (cant be pushed down) what the reason of LCC malfunction C - is there a another way to check safety/overheating thermostat activation other than video procedure (am I missing something here) Any suggestions will be appreciated
@@nazar7161 Hi Nazar, as already said, our customer care dept will analyze the requested material and will provide remote technical assistance. We kindly invite you to send an email to care.foryou@lelit.com. Best regards, LELIT Team
Hi Lelit ,the function standby on my Bianca is not working and the machine is turned off after 22minutes every time after last using.What can I do to fix the problem.
Hi, I would like to ask if the Coffee Machine is on warranty can I ask service or reseller to upgrade firmware in my machine (which means upgrade LLC) for free as part of warranty?
Hello, thank you for your comment. We confirm that you should contact your reseller for all questions related to your product warranty. For further information, please contact our Customer Care dept to care.foryou@lelit.com. Thanks and best regards, LELIT Team
Hello Alexandres, thank you for your comment. Please note that the procedure is complex and it requires certain tools and certain technical skills, therefore such a modification should be made by a authorized LELIT reseller. Please contact your reseller in order to have more details about it, including the cost. Thank you, LELIT Team
Hello, thank you for your comment. The upgrade of LELIT Bianca V2 to V3 version is possible, but it is a very complicated procedure. We recommend to contact your reseller, he will give you details about costs and conditions of this operation. Thank you, LELIT Team
Hello Puri Cholay, thank you for contacting us and for using a LELIT Bianca coffee machine. We would like to ask you to send a mail to care@lelit.com attaching a photo about the product data label applied under the base of the unit and please specify when did you buy the machine. Thank you so much, LELIT Team
Hey I recently bought a Bianca and I am finding that the steam tap turns several full revolutions before any steam comes out. Is this normal. How can I adjust this?
I benefited from this explanation, thank you very much
We are glad you did. Thank you! LELIT Team
Good music.
Hi Lelit Team, what I need to do to upgrade from Bianca V1 to V2? cheers
Hi, you need to buy the new LCC. Please contact your direct Lelit reseller. Thank you!
Hi, LCC of my Lelit Bianca machine just stopped working suddenly. Does that mean LCC need replacement only option or could be something to repair.
Hello, kindly ask you to send a direct mail to care.foryou@lelit.com with the photo of the product data label and a copy of the purchase invoice, our customer care will more than happy to support you. Thank you, LELIT Team
@@LELIT_Official I am not a US based resident.
In my country, unfortunately the seller doesn’t provide customer service.
He is only happy to offer making order for the LCC for me without looking in the machine.
I still have the purchasing papers and machine label data!
If I send these data, will I get online support? Knowing that I am overseas.
Btw, even the LCC display light is off in my machine but the machine was working normally afterwards BUT
Later I tried the following procedure;
1- I tried to reset the safety thermostat but it didn’t go down when pushed it down.
2- then I tried to rest the machine (power button on + while pressing (+) button ) - the machine didn’t turn on!!
3- afterwards, I tried turning on the machine by pressing the power button but the machine didn’t start this time also?!
A- I am not sure - why the machine stopped working after the reset?!
B - If the safety thermostat already activated (cant be pushed down) what the reason of LCC malfunction
C - is there a another way to check safety/overheating thermostat activation other than video procedure (am I missing something here)
Any suggestions will be appreciated
@@nazar7161 Hi Nazar, as already said, our customer care dept will analyze the requested material and will provide remote technical assistance. We kindly invite you to send an email to care.foryou@lelit.com. Best regards, LELIT Team
I wonder if it is possible to connect this to the MARA X externely...
Hello, please note that his part projected for MaraX, therefore the LCC cannot be implemented on the MaraX system. Thank you, LELIT Team
Hi Lelit ,the function standby on my Bianca is not working and the machine is turned off after 22minutes every time after last using.What can I do to fix the problem.
Hello, please send this description together with a picture of the data label of your Bianca directly to care@lelit.com, thank you! LELIT team
Hi, I would like to ask if the Coffee Machine is on warranty can I ask service or reseller to upgrade firmware in my machine (which means upgrade LLC) for free as part of warranty?
Hello, thank you for your comment. We confirm that you should contact your reseller for all questions related to your product warranty. For further information, please contact our Customer Care dept to care.foryou@lelit.com. Thanks and best regards, LELIT Team
hi, could you please make a video, how to change the phenolic knobs on Mara for the wooden ones? thanks
Hi! We are working on different videos and they will be available shortly. Thank you for your suggestion!
@@LELIT_Official thank you
Hello. What i need to do an update from Bianca v1 to v3?
Hello Alexandres, thank you for your comment. Please note that the procedure is complex and it requires certain tools and certain technical skills, therefore such a modification should be made by a authorized LELIT reseller. Please contact your reseller in order to have more details about it, including the cost. Thank you, LELIT Team
Is it the only difference between v2 and v2?
Hi, yes, the LCC is the part that one should change to have the last SW upgrade.
Why you don’t make videos how to upgrade bianca from V2 to V3? What the parts need and how it cost?
Hello, thank you for your comment. The upgrade of LELIT Bianca V2 to V3 version is possible, but it is a very complicated procedure. We recommend to contact your reseller, he will give you details about costs and conditions of this operation. Thank you, LELIT Team
Hey Lelit,
I have Bianca V2. Can I upgrade to V3 by installing the latest LCC?
Is this possible?
Hello Puri Cholay, thank you for contacting us and for using a LELIT Bianca coffee machine. We would like to ask you to send a mail to care@lelit.com attaching a photo about the product data label applied under the base of the unit and please specify when did you buy the machine. Thank you so much, LELIT Team
Why should I replacement my LCC bianca?
THIS VIDEO IS FOR LELIT AUTHORISED TECHNICIANS ONLY
Hey I recently bought a Bianca and I am finding that the steam tap turns several full revolutions before any steam comes out. Is this normal. How can I adjust this?
Hello, please send your message and a video to care@lelit.com and we will follow up from there. Thank you! LELIT team
its a little mess inside...