Why I QUIT Free Shipping! And what I do now...
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- เผยแพร่เมื่อ 8 ก.พ. 2017
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I've found that by using calculated shipping that people don't come back and say it is too expensive due to shipping. They know right away what actual shipping is and they'll either make a choice to buy or pass. I don't have to worry about losing money on shipping anymore. Works great.
This is a great practice. It's really a case by case basis and I've definitely lost A TON of money in the past by not doing calculated shipping.
LOVE LOVE LOVE your videos, look forward to them every day!!!!
I'm a new subscriber to your channel. Your awesome. I started dabbling in Ebay when I got my first iphone (because of the camera) with one! item for fun. Spending about 10 hours a week I average about $1k a month. I deal in a specific item. I will buy these items on Ebay for a cheap price because the seller didn't market it or make it look better than they should have. A typical example - I'll pay $10. I'll spruce it up, clean polish and most importantly my photos are pro grade. I will sell that $10 item for about $70. I'm constantly amazed.
I've noticed if I list an item for buy it now at a high price and nobody buys it, but had plenty of lookers,,, after about a month, I'll relist it as an auction starting at .99 cents. I will always sell it for close to what I wanted to and these auctions I will always have a very high shipping fee!
awesome information . I've wondering myself what to do. you always answer my questions before I ask them, lol happy selling
I am binge watching and literally just watched the free shipping video this morning! can't wait to watch this one
Only half way through and you are seriously dropping knowledge! Love love it
I am absolutely in love with your tutorials. Thank you so much for sharing your knowledge.
I haven't ebay'd in around 10 years or so, so a lot has changed ...no more "just throwing it into a Priority Mail box and let 'er fly"! Thanks for answering my questions. Great vid! LIKED and SUBSCRIBED!
Brilliant advice, Lindey. As always. Love your videos, girl!!! Xxx 😀👏🏼👏🏼👏🏼
I don't get why Ebay gets fees from our shipping charges as well. How is this legal. I don't make money off of my shipping, but ebay gets cut off my shipping fees too. Such a rip off.
Michael K Goode you can credit ebay charging fees for shipping to people who would charge 99.99 shipping for an item and sell it for 0.01. They started doing this to combat that nonsense.
I remember a LCD TV for .99 and $500.00 shipping...
Michael K Goode because eBay and their attorneys are crooks, just as all corporations and attorneys are crooks.
what you think is an eBay discount at shipping they simply get back...:)
Ebay started charging fees on shipping because they where getting scammed by sellers. Remember the early days when somebody would sell an small item that weighed less then 12 oz for $0.99 then charge $30.00 dollars to ship it? People knew if they did this they would pay less or next to no ebay fees, so ebay got smart and decided to add fees to shipping. So blame the people not ebay on added shipping fees.
Love your videos! Just found you the other day! I do best offer and free shipping and just price higher to be able to haggle. Then when an offer comes in I will just counter with my final offer and state that it "was the best price I felt comfortable with and still offer free shipping". So far so good, people accept the offer and I still make a good profit. Looking forward to seeing more videos and catching up on old ones!!
Adapting to change is part of the business. Great video Lindey, have a good one.👍👍👍🤠
As with your "11 mistakes... ...." video, in this video, you offer very valuable insight for those who might venture down the same path as you. Your presentation is excellent and your presence is very impressionable. One thing that attests to one's intelligence is their ability to recognize mistakes, to learn from them and then correct them by changing their thinking. You are obviously very good at doing this. I love your "bubblelyness", if there is such a word. (and there isn't) You are a good person and it seems that you work hard at your craft; I wish all the best for you. Keep practising to say, "nine nine nine nine ... " even though you do it so well anyway. GOOD LUCK AND KEEP PUSHING AHEAD. ; )
I just decided to start selling on ebay, you are helping me so much! thank you, Jaydee.
We just subbed your channel and We've had a musical instrument supply company on Ebay for almost three years. We know all the info in all your vids (for the most part) as a matter of principal but damn, We can watch you talk all day cutie pie :)
Really appreciate your style and approach to selling and speaking. Very down to earth. Thank you! New subscriber!!!!
Thank you, I always learn so much from you. You were the one who helped me really understand shipping costs. Thank you.
femalefeline me too!!! It's a whole different ballgame now that I 100% understand shipping 😃😃😃
Your videos are very informative. Thank you for all the tips! I'm just getting started selling on ebay and amazon.
You are AMAZING Lindey! I just subscribed today and I can definitely relate to you. I started my business on Amazon in 2011 and I am successful as an online bookseller and also as a "Pro Seller" with Amazon. I made mistakes in the beginning, but learned from them as well just like you! When my mom became ill, I changed my account to an "Individual Selling Plan" before massive Amazon changes. But WOW .... A LOT has changed! As a result, I ended up having to spend a great deal of time trying to figure out how to make the new changes work for me or figure out whether I needed to branch out into other platforms. Since my mom's recovery, I have upgraded back to my "Pro Seller Account" on Amazon. My listings were always there, but it seemed like they were just that...there. Now, I am making numerous changes but "in it to win it!" Change is good...right? You bet! I am never a quitter and I love a challenge. Challenges are opportunities! Moreover, I will make adjustments because I believe in the possibilities and in what I can do. I agree about what you say about not being complacent and also being willing to branch out into other products for resale. I am currently doing both. I am a book company and I am adding to my portfolio by branching out. I am researching at the same time, but also listing and working on my business and family life. It is so important to research and get the right products out there that people are going to love and that you can have a real business in. Hopefully, sooner than later, a person can decide whether they want a "hobby" or "real business" and the earlier a person decides the better off they will be. I love being an entrepreneur or mompreneur as many moms call it. Nothing beats working from home in my opinion! It is very important about what you said in many of your videos regarding patience and not quitting. Reselling is a viable business that people make a great living in every day but you have to do your "homework" and the work to make it happen. You've done that! It can feel so discouraging if you are successful in a particular platform and big changes seem to put you back at square one. Especially, if you feel like you have to put more in than you think you are going to get in return. However, I believe the possibilities are endless at the moment. The hard thing is not losing focus, managing time wisely and picking the right team or person to work with as you grow. I also believe that many obstacles in business are launch pads or incredible opportunities to "scale and grow!" I think resellers need to be careful about who they get advice from with the wealth of good and bad information that is out there and that is why I am so happy I found your channel! I love how real and helpful you are! Thank you for sharing what you know! It is much appreciated! I love this video about the various ways of shipping and offers too. I have always done free USPS Priority shipping, but with the price of shipping rising rapidly, I needed to hear what you had to say in this video. Additionally, I wanted to learn more about Ebay and have been holding back due to various negative videos about the platform and about paypal. However, after watching your videos, I am convinced that it is an excellent platform if you know how to ebay the "right" or best way. You are SO encouraging and FUN to watch too! You definitely have the experience to back up what you are saying! Keep up the great work! You are an absolute CHAMPION! :-) Always Your Goodnewzs- Teresa
Teresa Lazzaro
Hello. just read your post. my wife makes jewelry and does it well. I would like to use E bay as a platform to sell her products. Are there any books that you have read that have helped you in the process of starting your business, or did you just 'jump in'? Any initial suggestions of things other than clothes that might be successful to re sell that is different? Thanks!
Thank you Lindey I have found the same thing as well. Keep up the good work!
Love your videos and this was very helpful! Thank you!
I watched for the opinion/information, but your video left me with more than knowledge, It left with a smile. :) Thank you.
Agree w/ not offering free shipping and best offer. Gets to confusing for both buyer and seller. Also agree with being open to trying new stuff. Good video, first time watching you.
It was never confusing for me when I bought stuff on ebay with free shipping. I didn't care what the shipping was about as long as I got the item cheap.
Garage Flips best Offer has been the best for my business
Funny thing is before selling on eBay I never even noticed the best offer button. I just went straight to buy it now
Me as a customer I never liked auctions; I buy it now.
Even on my downiest days you make me laugh. Thank you for that and the great content you always provide
Aww thanks ❤️❤️❤️
Amen on not using free shipping, I do every once in awhile, but not often.
Thank you so much! You answered all my questions!
There goes that Pittsburg Mike influence. I started charging shipping on most of my jeans. Plus i'm imposing a 20% restocking fee if free shipping was provided and it's a fit issue. I'm tired of eating free shipping when buyers don't read measurements. The restocking fee will usually cover about half of the shipping cost.
Yep I am the same only I charge 10%...NEVER do free shipping its giving $$ away....I do a flat rate of $6.75 for 16 oz or less (first class) or 1-2 lbs is priority is flat rate $6.70, 2 lbs is $7.50, 3 lbs is 8.50 and so on..I do MOST times use a flat rate bubble mailer no matter the pound it weighs when I can for clothes etc.....We sell LPs too on another store..I charge $6.25 media mail for the first pound...CD flat rate is $4.75...the extra $$ pays for the bubble wrap, tissue paper, boxes, tape, ink, etc...We also sell other things that do require special fragile wrapping....
AdamA517 Amen! Just had a return because someone didn't read the measurements and here i am eating the "free shipping" costs that I had added into the price of the item. The 20% re stocking fee covered some of it though.
found you by watching that live show with Dave and RockStarflipper, you are awesome!
This is why I donated everything under $20. I do not have a listing below $59 and my average is $80 w/ free ship. I pay no more than $5 for items. Even at 50% discount I never lose money. I usually set my best offer criteria to reject anything 60% lower than asking so I don't need to deal with those low ball nuts. I have no emotional attachment to my items. I buy them to sell. If I get a $100 offer on a $139 item I paid $5 for I accept and move on.
Great advice. Very informative. Thanks!
I've quit free shipping in December and it was the right decision. Ebay claims you get up to 11% more sales with free shipping, but I think that's just because sellers will tend to undervalue their items and miscalculate their shipping costs. The buyer will get a better deal (at your loss), so they are more likely to purchase the item.
I will have to disagree with you on best offer though. It's great if you are trying to move inventory as fast as possible, but I think people see that and think "they must be desperate to get rid of this" and that devalues the item to them, when some would pay full price. I just gradually lower the price of most of my items by 10% every cycle until it sells. Keeps stale inventory moving and I get a better return than I would with best offer.
I mostly buy things that have the shipping included in the price. I hate the word free. Nothing is free. But sometimes I am limited to who is selling something I need and I have no choice but to pay for shipping. So if only 2-5 people have listed the item I am looking to purchase, then I buy either the cheapest one or the one I will get sooner.
I buy on e-bay a lot and have for 4 yrs now . so much so my post office has an area set aside for my packages . I exclusively look for free shipping items .
I compare the overall prices when purchasing. If I get a better deal with the shipping separate, I take it.
Joe H you might be over thinking the buyers mentality with the best offer. I've noticed I get more traction on best offer listings. I guess it really just depends on the item. If you have something that sells quickly and is highly sought after, there's really no need to include best offer
You can also just edit you're search results to item + shipping lowest price because the cheapest one's are usually not the FREE ones because the seller has to calculate the price into the cost. Like the comment below me says compare everything then go with the cheapest. Someone can still offer same day or 1 day handling time but not free shipping & still be cheaper & just as fast.
People do figure that out sooner or later. Me, I prefer to be like Amazon and only offer free shipping on sales over $25, unless it's a super heavy item
Excellent video and Informative!
I like your videos- I can relate to you more than most of the other resellers! And your prices are realistic! Most of their videos show them making 100s on every thrift store haul. It hasn’t been like that for me 😂
love your videos ! so informative
I think whatever works for you is what you should do. Personally, I only do free shipping, mostly because buyers can search specifically for it. I have tried auctions now and then, but they are high maintenance and a pain in the keester, especially when buyers don't pay. I also steer clear of best offer, though some people send me offers anyway. Sometimes I accept their offer, and sometime I counter, and it ends up good on both sides. What I am doing works for me.
Great info! Exactly what i needed to hear! no more free shipping from me lololol!
Great vid Lindey!!
I've always maintained the attitude that ebay needs to mind their own business, instead of getting into the shipping business of their sellers. Glad I found this dime piece to get some advise from though. I subscribed.
I completely agree. I always have shipping on my best offer or auction listings. You have to make sure you check the "buyers message" before accepting an offer though. I get several offers with free shipping in the buyer's message.
I'm back JohnnyStaxx you are very clear and precise and funny and so i am learning from you and perhaps you may learn from myself..Hey where's the step background. Hehee Good Info on free shipping!.
Funny thing I questioned you long ago about this I told you that you were loosing money the way you were doing it, glad you saw the light Lindey💃💃💃
The only category I've found where auctions work well is Collectibles.
Dave Barnett works with gift cards
cool
Yes this what I needed to hear today .thank you .I am now not doing free shipping
This is a true story and my best bargain ever on eBay. I recently purchased at auction on eBay a used Garmin car GPS with accessories (worth around $60 - $70) and bid 99c with free shipping. I could not believe that I was the only bidder and it cost me 99 cents. I really felt sorry for the seller and gave him the best feedback reply. For selling small items worth up to $10, I always add shipping (say $2 - $4) and this works.
Another brilliant videos. Thanks
Great tips Lindey.
dabblingdappling. also, all you need to do is set prices correctly when doing free shipping.
Thanks Lindey I love your videos
Very informative, thank you sweetheart 💖
So helpful!!! Thank you!!
Hey Lindey! 4.99999 lol...Great Video!
Good points. I think most sellers are rethinking their shipping prices since the postal increases.If shipping will vary greatly on a bulky and or heavy item, I let the buyer pay shipping. We have to keep the profits up.
I agree with you, as a power seller then TRS for the last 11 years i stopped free shipping as the customer ALWAYS pays for return shipping (for my items anyway). with free shipping there is more of a tendency for returns. plus when they return (only for changing their mind, not defective products) the shipping charge isn't refunded.
Remember Final Value fee's are on the items price NOT including shipping so $15 plus free shipping has a fvf of $15 vs $10 + $5 shipping has a fvf of only $10. obviously pros and cons of both
FYI: If people send a Best offer and state that it includes Free Shipping, it's an invalid offer. Here is the eBay rule: "For listings in which the seller has specified shipping costs for the item, the Best Offer price includes only the listed item. For listings in which the shipping costs aren't specified, the buyer can choose to include shipping costs in their offer."
Sometimes I charge a ridiculously low shipping price, like a Priority Mail padded envelope for $3, and add $4 into the price of the item so it's hidden. I've been brain-storming on shipping prices. Very timely talk. Thank you for this video.
Awesome video thanks
I'm quitting it too! Though it may be just an emotional statement. I sold something for $109 on eBay w free ship. Person from Hawaii buys it. Shipping was $47. Ouch!
Derrick Lindsey did the products weight have a lot to do with it?
Only ship to the Continental US.
You see, i dont have that issue, because im in the UK, and it costs the same price to ship anywhere in the UK because it is a small area relative to the US
Good info! Thanks.
Great information
Hi Lindey...hope your day is going great!
I used to make the same mistake. Which is why I only offer free shipping on more expensive lighter items where I know I will still make a profit. The most criminal thing eBay has done is charging a final value fee on shipping. What a rip-off.
I’m new to selling on eBay and just had an issue with free shipping myself. I prefer to be able to offer it, I know as a buyer I’m more likely to go with something with free shipping. But I had several extremely lowball offers on an item over the weekend. None of my counter offers were excepted, the buyer even waited out the time until it ended then sent another lowball offer a dollar different from their previous one! I declined and removed best offer and relisted the item at a lower price with paid shipping. 24hrs later the same buyer purchased the item, the total was exactly what my original listing was for. Now I realize the buyer is not thinking about how much I’m out for shipping, only what it’s costing them to purchase. I’m going through all my listings now and changing the prices and shipping so no more of that! I also sold an item for a great price just before all of that and had free shipping which ended up costing over half the amount I got for the item, saddest moment in my eBay selling so far!
was hoping you were going live.. half of us are buried in the snow.
Question....how are you going to know a shipping price for an item over a pound, and not fitting in a "of it fits it ships box" if you have no idea where you need to ship it to?
Great video!
Anything I sell over $150 I ship for free... depending on the weight.
Super helpful! thanks
I've always been in two minds about free shipping. On the one hand, I dislike the term itself: it's not free shipping, it's inclusive pricing and also many buyers use search naively. That is to say, they don't take into account the shipping cost when making their first choices from the search returns.
Now, as experienced buyers we all know to sort by cost + shipping BUT the vast majority of buyers (according to eBay) use the default Best Match which (despite the weighting for free shipping) can push free shipping listings behind listings where a large part of the true cost is in the shipping cost.
On the other hand.. free shipping avoids all the arguments about 'overcharging' for shipping (over the years I have had more than one negative feedback on the basis that the fee charged was more than the stamp cost) and gives a nice little bonus when buyers take multiple quantities (as there is no expectation of a discount as would be the case with charged shipping). Free shipping also protects your eBay DSRs as the postage and packing rating is disabled.
Most of my listings are and always have been charged shipping. The only lines I routinely offer with free shipping are long running staples where the price is fixed and known and where I benefit from multiple orders.
I have experienced exactly the same thing, I am now adding shipping back into all of my listings.
Julie Khalilzadegan how has that worked out so far? Just discovered this video and trying to decide on Free Shipping or not
Hi Lindey, I made the huge mistake of listing a couple of items internationally without seeing the costs first. A person from Russia purchased a pair of ski pants, the shipping was $62. I cancelled that sucker. Another was to England, a tee shirt, $13 dollars but I had put down $10 to ship so I sent that one. It's all about learning every day. Thanks for your videos.
Michael P Use the Global shipping program. You only pay for the shipping to Ebay headquarters in USA. EBay ships it to them from their headquarters. it's as easy as clicking one button on your listing.
Great video.
Good advice!
Thanks Lindey!!
I stopped doing free shipping and just do flat rate for all items. I only sell retail arbitrage though. So all first class gets $3.99 and all Priority gets $7.99. Unless it’s heavy like shoes...then maybe $8 or $9. But I haven’t had any issues. If it’s a really small item going first class sometimes I’ll offer free shipping. But you have made me want to look into both opening up to Offers and Auctions. I don’t do any of those. I’m a very Fixed price seller. Hmm 🤔. Thanks for another great video! ❤️
Another great video. I LOVE my best offer. That's where 90% of my sales come from. I also price my items about $2-$3 higher because 1. I ALWAYS have a good sale running and 2. When the buyer sends a best offer its closer to the amount I am willing to take!! I also do the same with free shipping, if I offer FS I do NOT accept best offer. And I only do FS on first class items or really expensive items that ship flat rate.
Lindy, how do you determine costs for your buy it now, best offers. For example, how would you advise someone to price plush stuffed animals? Thanks so much
Really good video. Lindey could you if you have time do a walkthrough video showing how your create your shipping labels as I had to create 2 the other day and it took me nearly 2 hours to create. Such a time waister. Maybe I'm doing something wrong. HELP! Thanks in advance.
I'm just starting out so right now i'm doing free shipping with low prices (so I break even) but most of these are personal items that i'm just looking to get rid of. What I intend to do once I establish a bit of history is offer free shipping at a certain price point. I've noticed that retailers will offer free shipping at $50 - $100 and not even as a standard as they used to. Now they will do it typically when they're running a sale. I intend to follow that model and see how it does. I will only do that for my new with tags items though I think.
Love watching L good advice
I love your personality.
That shipping hit me,8learned my lesson had to end an auction because of it
I guess it all boils down to doing what's right for you, but at the same time, be open to change at any and all times!
Thank you!
I wish to sell a few items , but with a high price margin.At the moment I am limited, not because I have many items for sale, but because the listing prices of the items are higher than my allowance.if I open a basic store, would I still have an asking price limit please? or will the amount of the items priced for sale be unlimited ?
Thanks lindey!
Makes sense! When I shop on eBay I filter by lowest price w/ shipping rather than just searching for it w/ free shipping. I don't care how the total cost to purchase is divided between item cost & shipping cost. I just want the lowest total price for what I'm looking to buy, period.
Also, when you offer free shipping & a buyer wants to return it & they're required to cover the return shipping, how do you do the initial purchase price refund? Do you just eat the original cost of shipping since it was included in the price?
I have actually put it in my return policy that for items with free shipping, unless defective, the purchase price minus my original cost of shipping will be refunded.
Kathy Rice oooooo interesting! Have you had to do any returns yet and did that work?
I'm confused now. Is 'best offer' the same as 'make offer'? I only started recently, so was 'best offer' something they had two years ago when this video was made, or is it still there and i just didn't notice it?
I didn't know to much about ebay but that is what I was going to do. It crossed my mind as a buyer that I'm really not getting free shipping, but as they would say in gangster land"I would be paying for it on the large lol". Thanks for your vids. I taught my self how to restore antique watches, and now I'm learning ebay from good folks like yourself!
Karin Lefevre h
$4.999999999.... Love you Lindy! Thanks for all the great info as always!!
I've tried both and dislike "free" shipping in general. I think it's misleading. I also don't like shipping gouging. I think it's better that the buyer sees exactly what he / she is spending. I still have few items that have free shipping but they are the exception.
I've been selling on eBay for almost a year I never did free shipping until last week I put all my listings to free shipping and I got like tons of sales but then I decided to fix my listings and decided to only add free shipping on books but add shipping on action figures and calculated shipping on collectible action figures.
What about giving up your final fee discount by giving not offering free shipping and fast and free promotions? what do you think? Thanks
my 4 year daughter said she likes your hair and eyes. lol too cute. she also waived bye to you when you said bye.
nickeyblueeyes awwww precious!
That's so funny. I found her cute also. Only difference is I timed my orgasm for when she said bye.
I vacillate back and forth on giving free shipping or not because I see more overall views and believe you receive favored item placement in searches. But on some items like jeans and shoes have never given free shipping. Mostly on shirts/tops, hats, DVD's, CD's mostly light weight items. I think changing your listing in some way helps views also and so the change from free shipping to not can have that effect also.
I just started on ebay and this was helpfull
OMG I did FREE shipping when I started, I lost soooooooo much money! I have since used calculated shipping and factored that into the price of my items.
I am just started thinking about starting an eBay store to start out will the stuff I have laying around the house be ok to start out with I don't have much money to start with🙁