Mistakes can occur but the right words, honest and humbleness can resolve most issues. The customer is always right and any complain is unique to the customer. Customer recovery is important after any complain, management has to handle it with speed and satisfactorily to the customer satisfaction.
O please don't show your experience here just watch, let's them do it. To be honest you are doing amazingly and hello listen carefully the air told that check out session so please wait thay may do in next session,
As I'm also a f.o manager i recommend all those candidates to know atlest four languages and sharp knowledge about the area where the hotel is situated this help in conversation with guest.also the proper command over english language is a must. Other than that you dressup, politeness is the major key while working im front office.you have to deal with the guest very politely.
You are right. Communication is of paramount importance. You may check this out that matches your thought process th-cam.com/video/zAgMO9AUtsE/w-d-xo.html
Hey dear Kamal, now I'm in class 10 nd I want to do ihm diploma in front office, how is this? After doing this course how many salary we will get? I'm interested in front office,but somebody says it's not good ,I hv financial problem 🥺 I don't understand what I do or not please tell me. I'm from Kolkata
@@anika...8738 prottek kajer I soman value ache. Ektai kotha holo tomar jeta mone chaibe seta korbe ke ki bollo tate kono bepar na. R hum financial problems eta kono bepar na ekhon govt theke prochur scholarship dicche ta chara to student credit card ache tahole er pore ki kore bolo financial problem.
hi Dear team , i am professional Hotelier with Front office background, these students are not taking control on the Guest, as a Hotelier the control is in our hands only, good can do better, whether right or wrong be strong with your words
Perhaps you can also check out details relevant to achieve it here. It has educational content related to your interest. You will love it as it is based on industry experience th-cam.com/channels/3GqgqkOP55R27sH9uAeM9g.html
Add to this: Ask a guest, who is about to checkout: Did you have the breakfast Mr/Ms? Was the stay/sleep comfortable? Do you need any help in bringing luggage from room? Do you need any help from travel desk? Have you booked a taxi or should we call one..
Good weldone,keep it up,General information of checked out covered,however still there is some different method of billing and mood of payment or last precaution to ask guest Mr.A or b kindly recheck your belongings like ticket passport etc.
Sorry to say but whoever teaching them for front office he must have done work dhaba type property hello does not utilised secondly we just need to tell room no and request to housekeeping they know there futher process over all students are confident its just single need for hotel industry with good communication
Hotela in India are doing a big mistake that is not taking a miscellaneous deposit from the guest.....As I am currently working in the biggest corporate hotels in Malaysia...I noticed that this hotel takes a miscellaneous deposit from the guest during check in and if the guest is using any service of the hotel then the amount is deducted during check out and if no services are used then full amount is returned.....this is done just to keep the skipper and scanty baggage problems away....
No guest will ever stay so long for a check out, actually such a long check out will generate many bad reviews and complaints. Plus all 4* and 5* hotels take a fix preauthorisation on then guest card at the check in in case of any damages or usage of mini bar products in order to speed up the processes( preauthorisation is just a hold of the founds not a full payment and will return back in the guests account once the guest is check out from the system), as well you must confirm with the guest room number and the full name of the booking, in order to avoid checking out the wrong room nr.
I am very pleasure.. Watched this video.. I have a one question.. Sir. If you don't mind if I ask you.. Why do we hesitation.. Pla sir make this point one video.
Just say this room is checking out Concerns department understand the checking out procedures instead of explaining in Front of guest check the room check the mini bar checking the ....
It's a good act...but in reality it doesn't happen...every hotel have their own policy...it is not necessary to checkout handle by cashier and receptionist it could be only one person ...and in reality you dont have that much time to make stand the guest in front of you.
No In 3 star they ask more about How was the stay and is there any luggage to be brought down and ask the housekeeping for clearance statues and also. Also they ask about Break fast . This system usually is in a lodge . But 3 star , 4 star .5 star they all have the same median of procedure and skills
Ye jo damni kitni overacting ki...or baar baar...aaa aaa jese kuch chej yad kr rkhi ho....... person should b natural shakl achi hone se kuch nhi hota ... confidence k sath greet Krna ana chaiye....😁
Very sorry to say, just would say your lectures should have practical knowledge in a hotel and then they should go to the prime platform.. I would give 1 out of 10 for this demo Check out. Just gave my feedback to make you more strong dear ones
Wow such a wonderful role play I learn a lot
Same
Mistakes can occur but the right words, honest and humbleness can resolve most issues. The customer is always right and any complain is unique to the customer. Customer recovery is important after any complain, management has to handle it with speed and satisfactorily to the customer satisfaction.
O please don't show your experience here just watch, let's them do it. To be honest you are doing amazingly and hello listen carefully the air told that check out session so please wait thay may do in next session,
Thank you sir good explanation
I like your sincerity with the customer and who she performs like a customer her well presented...Good Job
The lady guest, acted nicely, it seems genuine.
Good job do team..do continue..well done
As I'm also a f.o manager i recommend all those candidates to know atlest four languages and sharp knowledge about the area where the hotel is situated this help in conversation with guest.also the proper command over english language is a must. Other than that you dressup, politeness is the major key while working im front office.you have to deal with the guest very politely.
You are right. Communication is of paramount importance. You may check this out that matches your thought process
th-cam.com/video/zAgMO9AUtsE/w-d-xo.html
Hey dear Kamal, now I'm in class 10 nd I want to do ihm diploma in front office, how is this? After doing this course how many salary we will get? I'm interested in front office,but somebody says it's not good ,I hv financial problem 🥺 I don't understand what I do or not please tell me. I'm from Kolkata
I don't think English language should be given priority.
@@anika...8738 prottek kajer I soman value ache. Ektai kotha holo tomar jeta mone chaibe seta korbe ke ki bollo tate kono bepar na. R hum financial problems eta kono bepar na ekhon govt theke prochur scholarship dicche ta chara to student credit card ache tahole er pore ki kore bolo financial problem.
@@rafsanjony7976 I don't understand bengal i
That was astonishing role play and class , waiting for important classes to get skills
Great opportunity to understand the method or chek out the in this class thanks
Good job keep it up 💪
hi Dear team , i am professional Hotelier with Front office background, these students are not taking control on the Guest, as a Hotelier the control is in our hands only, good can do better, whether right or wrong be strong with your words
Nice really great this also my dreams
Perhaps you can also check out details relevant to achieve it here. It has educational content related to your interest. You will love it as it is based on industry experience
th-cam.com/channels/3GqgqkOP55R27sH9uAeM9g.html
Add to this:
Ask a guest, who is about to checkout:
Did you have the breakfast Mr/Ms?
Was the stay/sleep comfortable?
Do you need any help in bringing luggage from room?
Do you need any help from travel desk? Have you booked a taxi or should we call one..
You may check this out for communication applicable in hospitality and customer service
th-cam.com/video/zAgMO9AUtsE/w-d-xo.html
Best of luck guys.
V nice pratical
nice video for hotel manage and decoration. keep up
Nice performance
Excellent 👌
Good weldone,keep it up,General information of checked out covered,however still there is some different method of billing and mood of payment or last precaution to ask guest Mr.A or b kindly recheck your belongings like ticket passport etc.
I am a Hoteler and also my department is Front office
Very nice 👍
Sorry to say but whoever teaching them for front office he must have done work dhaba type property hello does not utilised secondly we just need to tell room no and request to housekeeping they know there futher process over all students are confident its just single need for hotel industry with good communication
Hotela in India are doing a big mistake that is not taking a miscellaneous deposit from the guest.....As I am currently working in the biggest corporate hotels in Malaysia...I noticed that this hotel takes a miscellaneous deposit from the guest during check in and if the guest is using any service of the hotel then the amount is deducted during check out and if no services are used then full amount is returned.....this is done just to keep the skipper and scanty baggage problems away....
Rightly said by you.
You may also check this out which relates to this content.
th-cam.com/video/dC0kNbyCl5s/w-d-xo.html
Same in Indonesia also bro
No guest will ever stay so long for a check out, actually such a long check out will generate many bad reviews and complaints. Plus all 4* and 5* hotels take a fix preauthorisation on then guest card at the check in in case of any damages or usage of mini bar products in order to speed up the processes( preauthorisation is just a hold of the founds not a full payment and will return back in the guests account once the guest is check out from the system), as well you must confirm with the guest room number and the full name of the booking, in order to avoid checking out the wrong room nr.
You're right! I'm working in a hotel, we clear the checkout process in 1 minutes,
Time is money yo! Long procedure , takes money
( sent from friends) ( he doesn't know. )
Nice
การจดหมายใช้แฟ้มสีแดง แสงเลเซอร์ตรวจสอบข้อความการส่งถึงกัน ในเนื้อหาข้อมูลไม่ตกหล่น
Speak clearly!
Nicely checkout
Good sir ji 😊😁😁 thank u so much 😁
Jo log food industry me Jana chate hai to Kya une bhi ye practical karna padega
Wow
I am very pleasure.. Watched this video.. I have a one question.. Sir. If you don't mind if I ask you.. Why do we hesitation.. Pla sir make this point one video.
Jisko english fatafat nhi aati woh front office me kaam nhi kar sakte kya...?
Very nice
Hindi me bolenge toh guest bhag jayenge kya...?
Nhi wo jis language mein comfortable ho uss language mein hi communicate karna ha first is English thn Hindi and other is the local language
Arrival and departure (and)...... Please come video please
Nice vidio
Authentic
Just say this room is checking out Concerns department understand the checking out procedures instead of explaining in Front of guest check the room check the mini bar checking the ....
ซูดาน พรมวิเศษเครื่องทำอาหารในการโรงแรม
It's a good act...but in reality it doesn't happen...every hotel have their own policy...it is not necessary to checkout handle by cashier and receptionist it could be only one person ...and in reality you dont have that much time to make stand the guest in front of you.
After 5 year i am seeing this video at 3:30 am for my exam
i want to just know after 5 years where are you reached in this industry??
where are you now bro
??
I also a FOA
Please improve the words and phrases they were using. We never use can in the hotels
perfect
What perfect 😀😀?
Am working in accor group of hotels ... Ibis Bengaluru city center
Sir Kiya ladko ko front officer ki job mil jati hai Kiya sir Kiya yah kebal girl ko hi milti hai
Boys ki bhi hoti he bt i thik ni8 job
(A.N.D) prrr video kro place sir
This is not a right check out procedure in five star hotel this seems to be 3 star hotel procedures
No In 3 star they ask more about How was the stay and is there any luggage to be brought down and ask the housekeeping for clearance statues and also. Also they ask about Break fast . This system usually is in a lodge . But 3 star , 4 star .5 star they all have the same median of procedure and skills
Your 1st mistake is front office calling time not using hello only use for good morning good afternoon and good evening
U got the point 👏 im still working as a front office assistant in a resort.....
This is not a right a right Procedure in five star hotel this seems to be 3 star hotel Procedure
Salary kitni hoti he for freshers?
I don't wanna be rude, but who can understood this ver. of EN 🙄
Background noise is too much
Ye jo damni kitni overacting ki...or baar baar...aaa aaa jese kuch chej yad kr rkhi ho....... person should b natural shakl achi hone se kuch nhi hota ... confidence k sath greet Krna ana chaiye....😁
gerat job
gud job all....Biut saadi gal taah nai bndi ethe yr....senu taah kuj alag hi krna ae....lge rho Muna bhai
paaji tussi kite ho abhi
my life hotle job's
👍
การโรงแรมแปซิฟิก
Nice video.Sr apner phone number ta pl....
Thank you
nyc
no hello good mrning
नमस्ते सर मैं उदयपुर से हूं मुझे आपसे फोन पर कुछ जानकारी लेनी थी अपने नंबर देना सर अभी मैं होटल में जॉब करता हूं ओके सर
Sir Aapka number do mujhe job chahiye
Very sorry to say, just would say your lectures should have practical knowledge in a hotel and then they should go to the prime platform..
I would give 1 out of 10 for this demo Check out. Just gave my feedback to make you more strong dear ones
Damini ❤❤ Yakshita ❤️❤️
5 saal purani hai bhai tumhari job lagi ya nahi please batao mai bahut depression meh hm lekar 😢😢