The PROBLEM With Casper Mattresses
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- เผยแพร่เมื่อ 3 ต.ค. 2024
- Since Casper started challenging the status quo and selling mattresses in a box over the internet, it seems like the mattress industry has changed for good… but has it changed for the better?
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Script: Holly Conklin
Editor: Reid Valaitis
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I don't think any of the companies would admit to this, but I purchased a mattress that my wife and I weren't too happy with. We had it for a few weeks. They didn't have any type of recycling in the area (South Los Angeles) so they asked us to donate it to a friend or family member that could use a new mattress. After we showed them proof of them taking ownership they gave us a full refund. Not all of these companies are tossing mattresses into landfills, they just can't admit to giving away free mattresses because then people would take advantage of it.
LITERALLY i was thinking about them donating. then i thought about ppl will take advantage and it wudnt work. then i came across this comment. cool
Very happy they do this. And without the fanfare because the publicity isn’t worth people taking advantage of it. Appreciate you not mentioning them by name. Wish more businesses thought like this.
Mattresses cannot be donated.
@@sct4040 Yea they can, just not maybe to a big organization, but like the person said they gave it to someone they knew who needed a mattress... it's not an item tied to your soul that can't be given away...
Damn, mattress companies are almost wholesome
I, as a UPS driver, have had multiple people try to give me uncompressed mattresses to return, which is always hilarious..
LMAO
I am a ups driver as well, and I hate Casper
Omg 😂🤦🏾♂️
How does one return their mattress then? Assuming they have a free return policy, but do not actually come and pick it up.
@@AndrewBentivegna gonna have to let Casper answer that one. If you can't pack it up, I can't pick it up..
I purchased a Tuft & Needle - back when they were a start-up - back then, they had a place where there were rooms that you could shut the door and lay down on a T&N. You could see how it felt to sit up in bed to read etc. NO PRESSURE because there wasn’t really a way to purchase the mattress at the store… but they had a few Macs in their lobby and you could order online there, if you wanted to. I loved the experience of unpacking it, and found it to be awesome for the price point. When I posted online a photo of my cat using the left over box, T&N overnighted my cat a box of fancy cat toys. I was SUCH a nice surprise and a nice touch. I am still on this mattress seven years later.
I wish there were places to do that and test different brands.
I’ve had my Casper for four years and I love it. It still looks and feels new. No returns here! ☺️ Thanks for pointing out the trouble with returns, which is something we should all think about while doing on-line shopping.
Got the adjustable bed base and mattress for about £600-£800
How much were you paid to comment this
@@calbear105 Why do you allow yourself to be bitter and suspicious? I would love payment for my opinions but to my chagrin that’s not happening. I am an honest person and I thought my opinion about my mattress would in some way help people when they shop for one. You sir, has added nothing to help someone with an important merchandise purchase. No one has to take my word for anything and that’s fine with me. I’m an honest person who has made an honest observation about a product and nothing more.
@@cincyzoe Thanks for the comment, Wife and I just bought an adjust bed frame, now in need of a mattress. picking out a mattress is insane. We have a Beautyrest w/coils, from 2013 that is sagging were we lay. Is yours coil, or all foam, and is it sagging any?
Thanks!
@@calbear105 Nothing. I got a Casper Queen for $800 years ago and it's a fantastic mattress. I may or may not buy another one but I'm extremely happy with this one. Hardly any motion transfer with two people and you can clean it with a little hot water.
I don't understand how these mattresses are still so expensive, even though the price has come way down from $3k and up. It's a slab of open cell foam. Usually when I pay $600 for a giant box of foam, it comes with a 65" LED TV.
I have no idea why would anyone buy these mattress unless they’re crazy rich, I have an Emma mattress, it’s the exact same service (compressed in a vertical box) and return policy and I paid 400€ (it was on sale). Emma won several prices in Europe (selected best mattress in France) so it’s not cheap quality. Tediber is slightly more expensive and it’s the same service and return policy too.
It's not about the cost to make, it's about the price people are willing to pay. Since you buy them so rarely, they can charge insane money
@@JinMeowsoon I have an Emma Select Diamond Hybrid. It's a hell of a mattress and I paid under 1000 £ for a super king on sale. The discount was something like £800. It's as good as a well known European memory foam mattress brand that charges double or more, and I know because I moved that one to a guest bedroom. The cheaper Emma hybrid is still very good and even cheaper in their frequent sales. I use them in properties we let via Airbnb. No complaints so far. Simba are also good if a bit pricier.
Paying thousands of dollars for Casper boxed mattresses seems madness. Like flushing money down the drain.
I bought a Nolah mattress. It was about $700, and it’s the best mattress I have ever had. Perfect for side sleepers.
In the UK these mattresses are £500 ~ $650. So sounds like you guys are being taken for chumps.
I worked for a junk removal company for a couple months and a lot of our work was picking up purple mattresses and hauling them off to the landfill it’s pretty ridiculous in the four months I worked there I personally threw out at least 150 mattresses and it just sucked to have to do, all of the employees took some obviously but every single one of them could’ve have been put to use and it’s sad to see
Why people don’t put it on fb or Craigslist or freecycle is beyond me!
This is the reason I always worry to death returning a product. I hate seeing fine products I just didn't care for ending up in a landfill. It is a horrible business model and I honestly wish companies were required to limit their waste. I always try to keep something I am returning in perfect condition to increase the chances of it being resold, but it is still a nightmare.
Not to mention the insane carbon footprint of ordering things online, having them shipped to customers, and then having them shipped back to return them. Often, they travel hundreds if not thousands of miles to get to where they need to go.
@@brandonb.5304 Tbf I don't think that's something you should feel especially guilty about on a personal level. You are contributing, yes, but it's a matter of scale. Yours isnt the only package on that plane so do be mindful of your impact, but I don't think it's fair to be like "your mattress purchase required thousands of miles of transit and that's your burden on mother earth". Odds are, you're contributing a few dozens of miles of unique vehicular waste which is a lot but different order of magnitude.
@@Lee-fw5bd Well, I'm mostly referring to the fact that buying products such as mattresses online leads to a substantially higher return rate, which fuels that carbon footprint. As the video pointed out, when you can't test out a mattress, you're basically leaving your satisfaction with the product up to chance and spotty reviews. That's not necessarily the consumer's fault, but it's true that there's more waste involved in this method rather than big box style retail.
@@brandonb.5304 I see. I did miss you saying the "and then having them shipped back" bit so I was going with you mainly referring to the ordering online part primarily.
I know for certain, every multi billion dollar conpany can reduce waste and emissions to nearly zero, if and only when they are forced
A simple fine that exponential grows the more you pollute would be enough to back them into a corner and start dumping millions on reducing waste
As long as companies aren't being hurt financially they don't care
This video came at the perfect time because I was considering getting a larger mattress and replacing my old one… however after considering it I realized it wouldn’t really add much value to what I already had, so I chose to just keep my old bed instead
Yes! Thanks for thinking critically about your purchases 👍🏻
Way to go dude! I have extended the life of my mattresses by flipping them over and washing the toppers. Highly recommend and it saves you money and the planet its resources. Have a great one!
Look into steam cleaning
I'm going to get my mattress steam cleaned
Maybe try a topper.
Best purchases are one's you avoid :D
The cost of the "free trial"/ return privilege is built into the price. Long time ago I worked in a auto parts shop that sold and installed mufflers. Our most expensive muffler was more cheaply made than the next model down. But came with a lifetime guarantee. The company knew it would rust out and when replaced "for free" additional pipes, clamps, .... would need to be purchased and installed at extra cost.
They sell the product for 2 -4 times it's worth to cover returns.
How often are you replacing the same peoples muffler's? I live in the rust belt and I still have the stock muffler on my 98 k1500 and it's the quietest car I have
@@oliverpalmer7855 Please show us all where I even mention OEM parts.
@@glenncurry3041 no i just mean I've never even had to have the muffler replaced. It seems like most mufflers last for 10 or 15 years at least
@@oliverpalmer7855 while newer OEMs last longer than back when I worked at a store, stores still appeal to those with cars over 10 years old.
It's also highly probable, especially with the cheaper brands, that these mattresses just aren't holding up as long, and therefore, we need to replace them more often, leading to the old one also ending up in a landfill.
It's one of the reasons I'm so fond of Tempur-Pedic. I think they claim that their mattresses are supposed to last at least 15 years. I mean, at anywhere from three to five grand for a mattress, it damn well should last that long, but not all expensive mattresses do. And the real tragedy for consumers is that the degradation can be so slow that they don't attribute their sleep discomfort to the mattress. As terrible as it is for the environment, if you're buying cheap chinesium mattresses off Amazon, you'll probably want to replace it every three to five years. If you're buying double-sided pillow-top traditional mattresses, then you might be able to stretch that to ten years, but it will be a stretch. The problem is just that lower quality foams and batting materials just don't last as long before your weight crushes them down and they are no longer able to rebound and provide adequate spring force against your body. This is a large part of the reason why, when memory foam came into vogue a decade ago, companies were marketing so hard about their high-density, slow rebound, high deformation memory foam layers. It's because high-density memory foams last substantially longer and have a more luxurious feel compared to softer, low-density foams. The problem, though, is that these are very tempermental foams. They're temperature sensitive, yet retain heat. So if you try to lay on a cold high-density memory foam mattress, it'll feel much harder than if it were warm. But once you've warmed up your spot and sunk in, you'll feel like your going to sweat through your clothes because of how much heat they retain. Companies like Tempur-Pedic have spend millions engineering a less finicky memory foam that sleeps cool, but most have decided to cheat and use low-density memory foams with thermally conductive materials mixed into them to make them deform more readily and wick away heat, but they are quick to rebound and lack the longevity of superior foams.
@@mndlessdrwer Tempur has a 10yr warranty on their mattresses. They're super picky about the foundation used and won't warranty for wear until there's 3/4" visible indentation (with no one laying on it). That's the kicker for most of these foam warranties. They use cute words like 'well it still maintains pressure relief' which has squat to do with sag. By the time foam is visually sagging that far it's beyond toast. Foam breaks down and loses its support yet magically still fluffs up to nearly its original height. Looks ok, sags like crap. Which hurts the body's alignment regardless of how much 'pressure relief' it gives. Sleeping in a soggy burrito is sleeping in a soggy burrito. Though I'm sure they do use better quality foams. And here's the golden words from Tempur - "A normal increase in softness of the TEMPUR® pressure-relieving material which does not affect the pressure-relieving qualities of the mattress." Along with comfort preference, so if your mattress is making you miserable but it's not sagging 0.75" on its own you're sol.
Almost every foam mattress company is cheaping out with low density foams. Not just the chinese ones on amazon. Innersprings are no better. Can't tell you how many negative reviews I see from people getting Sealy or Serta, Simmons BeautyRest and they're on mattress #3 in under 18-24mo. Because they're flat out broke down. The vast majority of innerspring mattresses are one sided (no flip option) and they've largely done away with real box springs in favor of cheaper solid 'foundations'. Either way you're tossing a mattress much sooner than the old days so may as well save a few bucks with that cheap amazon mattress vs the inflated store prices at mattress shops.
I'm not so sure it's just because they're "cheap" brands, I think it's mostly because everyone prefers foam to springs, and foam is just not good at holding up forever.
In East India, mattresses are made up of coconut fibres with a layer of sponge on top
It's mostly biodegradable and incredibly heavy
we replaced our 12 year old mattress with a mattress in a box (an Emma mattress) 3 years ago - we do not drive or own a car, live in a really small flat, so having a mattress delivered straight into our home (we live on the 4th floor!) was a huge selling point. The company also picked up and recycled our old mattress, but if I remember well, it was not an automatic thing, it was an extra that came with a fee (not huge, compared to the overall cost, but a fee nonetheless). We really like our mattress, so hoping to keep it for many years!
I was literally just looking at mattresses when this video popped up. I looked up Avacado and unfortunately they’re beyond expensive. $200 for a pillow and $5000 for a mattress is out of my wheelhouse
You do spend a 1/3 of your life sleeping on some type of bed. Nice to sleep on something you can sleep good on.
@@jbdragon3295 agreed but if you can’t afford it, you can’t afford it 🤷🏼♀️
@@PepRex queen plush is $5,000
6 years ago I bought a queen Serta plush foam mattress from Mattress Firm for $2700. First bed I've bought myself, most comfortable thing I've ever laid in, not sure I could buy one without trying it out, I hate returns because of the waste.
People really buying branded mattresses.
There's actually an online mattress brand show room in my city! You can test out the most popular brands and then the showroom company makes money off of the affiliate links when you go to buy the mattress. Seems to be a good compromise!
Woah that seems like the best of both worlds! Thanks for sharing 💪
That's great. Casper stores are in some cities but they aren't good for comparing brands and aren't even that conducive to comparing their various product lines. A place that demos various DTC brands is a fantastic alternative.
We bought an Avocado mattress a few months ago. It almost took me out when we unwrapped it by pinning me against a side table. We do like it and I hope it's really a 20+ year item.
Sorry that it pinned you against the side table but happy to hear you're enjoying it!!!
Had to try to return a mattress and it was an absolute nightmare. No one in my area takes them as donations, thus you have to look into mattress recyclers (or re-sell it). I will probably never shop buy mattresses online, after that experience. I am so happy this subject was covered. :)
Sorry your experience wasn't the greatest, thanks for sharing though! It sucks that the return process isn't more streamlined 👎
I don't even buy shoes online, I'm never going to buy a mattress online. If you spend that much time in/on it, you deserve to test it out and carefully purchase the right one.
So true! Just the amount of views and videos on mattress review videos on youtube sort of proves that we need to see the real thing before making decisions.
Which is fine, until you need a new mattress in the middle of a pandemic when all the shops are shut 🤷♀️
I'd buy a mattress online way before shoes lol
They have pop-up shops
The fact they give you more than 100 days + I think that’s a good enough test.
I live in another country, and in 2016 I heard about Casper, youtubers offered a very good discount on them, and precisely I was just starting with my new partner, and his bed was very bad.... So.... why not, it sounded great! It was literally the only way I could bring a mattress to his house as a gift. And we loved it all, the process, the mattress and everything. So much so that I discarded my old wired mattress and got another for myself, best decision in my life.
I wish their easily disposable product business model wasn’t our problem to solve
This was awesome! This video is so timely for me right now as I'm moving and have had my old mattress for over 10 years plus and wasn't sure what to do with it. I also was DREADING the whole new mattress selection nightmare process. So THANK YOU so much for this!! Definitely going for the Avocado. You are the BEST!!
Glad it was helpful! Hopefully you get what you need!
Have you considered getting it steam cleaned?
I bought a tuft and needle mattress 5 years ago. I have no regrets, I live alone in a 4th floor walk up tiny apartment so getting it inexpensively and in a box was a huge selling point. No way do I want to try to wrangle a queen size mattress up a twisting 1920's staircase and making delivery guys do it would make me feel guilty. That said a product has to be horribly defective for me to return it. I hate this culture of just buy it, use it once then return or trash it.
I am considering a Casper because I want to get the foundation first and then get the mattress in a year. I can put the foundation together after I have my male family members move it upstairs. What did you do about the foundation?
Hilarious......I'm watching this, and TH-cam interrupts with a commercial for.........you guessed it...........PURPLE MATTRESS! LMAO!
We love our shikibuton mattress made by a local Vancouver company Dream Designs. They are made in Canada and you have the option to pick organic fabric. We also purchased a Silk and Snow Organic mattress from a Canadian company based in Toronto.
Frankly, needing to buy a mattress over the internet because there are no longer any proper mattress stores would make me crazy. I have joint pain issues and it took me ages to find a mattress I liked in-store (I went with a Tempurpedic Blue). It would be disgraceful to need to order mattresses one-by-one, try them out, then return them one-by-one, only for them to all end up in the landfill.
Once I learned that sad truth that most products returned are trashed, I refused to return an item since (and made many more considerations in the purchase process that previously led to unnecessary purchases). Purchased a bed in a box prior to this discovery, but thankfully have loved it and hope it lasts for a long time. Absolutely loving the content on the channel!
Thanks so much, Emily! Yeah, returning items is always a gamble and it never seems worth the risk of the item getting trashed... Glad this has made you a more conscious consumer in the process!
I was going to consider the Purple, but their Hybrids have almost doubled in price just in the last year and a half, so much so that you can get a Mid Level TempurPedic for $500 less than the Purple 4. I ended up giving up on searching and just bought a hybrid bed in a box from Ashley Home Store that had almost all five star reviews, and I have been extremely happy with it. And best of all, I paid $250.
It seems like as online mattress prices have skyrocketed since the pandemic, furniture stores are starting to make a comeback. I can go to American Freight and get get a complete bedroom set for less than what I get from a popular mattress site.
@@wturner777 It's absurd the prices a lot of retailers are charging for mattresses. And thanks to reviews on TH-cam, most don't look like they would be worth a couple of hundred, let alone a few thousand.
I return my Purple 4! Killed my back!!!
@@johnyang1420 I recently went out window shopping again and trying a million beds it seemed like. Went to a couple of locally owned businesses with brands not typically advertised. And boy let me tell you, best mattresses I have tried so far. They were Englander, Symbol, Everest, and American Sleep by Southerland. Englander & American Sleep being my top picks, and priced below what a lot of bed in a box are charging. Around $1300-1500 for 16-18 inch mattresses. They summed up my thoughts on Purple being extremely overpriced, especially after watching videos of the mattresses being built in the Purple factory. They do not look like a $3-4k mattress, no where close to it.
Exactly
i bought a Casper in 2014, and it's been so good to me that i'll probably die on it. best mattress i ever owned
Endy has a contract with 1-800 got junk for picking up returns. I didn’t like mine at all and went and bought one through a conventional mattress store instead. To me it just makes more sense to test it before even taking it home.
We have a bed like this, getting it opened and aired out was fun, (chemical smell was ridiculous) it almost knocked me out first opening it. It works well, was not that expensive, it’s a hybrid, spring foam mattress (can’t remember the name). I’m picky about my beds too due to back issues, (husband calls me Princess & the pea)…but when need to replace I will look into a better for me and earth kinda bed, that doesn’t caused an arm & a leg, if exist. Thx for another video always great. 🤓👍💕
But when I need to replace my mattress.*
That doesn’t cost an arm*
If it exists*
Video they are always great*
@@RealGalaxyGamers shut up
When in college I had a some-what similar/ some-what different experience at Ikea. You actually get to lay on the mattress, try out a few. Than go to the isle to pick up your mattress burrito. Got to carry my mattress in the back of a Honda Civic. Great experience!
I'm so glad that I saw this video. We're just about to move to a new state and have to throw out our mattress. Thanks to you, Levi, I see that there's a place that I can take it for recycling in town and not the dump. That makes me feel a lot better. Thank you.
I've had my Casper Element for a year and love it. I was honestly always skeptical about beds in a box. But what helped sweeten the deal was Target sells Casper online, I work there, so I got my 10% off stacked with 5% from a Redcard and a 20% off coupon so I saved about $200 😁
I just went down to the local army navy store and bought a slab of closed-cell foam cut to my specs , sewed up a simple canvas cover, boom. 10 years later it's firm and I get great sleep. Cost me like 50$
I bought my boxed mattress from jysks 4 years ago. I liked that I could sit and lay on the mattresses in the store and then just grab the box from the stack behind the bed I choose. I didn’t like the idea of shopping online because I figured if I had to return it then it was gonna end up in the dump once returned. I wanted the mattress to be all foam so bed in a box made sense and luckily stores have started selling them and some have a floor model set up for testing.
I know it’s easy to just buy online and get it delivered but there’s just too much chance of it not being what you want and then it being trashed after return.
Just wanna say I love your channel. Giving recommendations to different companies is an amazing feature of your reviews. Love whatcha do!
I’m 75 and I bought a Puffy two years ago after sleeping on a Casper. I like it. In order to keep my old bed, I laid the Puffy on my bed springs. I’m waiting delivery on a platform that fits inside my traditional bed frame. I didn’t know such existed until recently but that is why I’m going to keep this mattress. PS. I was able to unbox and place the mattress all by myself!
Update- I received and assembled a platform with slats. It fits just inside my bed frame and holds the puffy at exactly the right height. The platform itself does not show. The best benefit is I’m cooler with the slats to provide more air flow.
As someone that spent 7 years in Box-Box furniture retail, I can say I thought it VERY strange to buy a mattress without first testing it out. We as a company would basically laugh amongst eachother when we thought about it. I even bought my first mattress from my furniture store. After leaving the profession, I found a need to buy another mattress, which I orinically bought my old Box Store mattress brand.... in a box. It was great the first year, but now my body is hating me for it. I am, however, considering going to one of the big Mattress-In-A-Box companies and getting a new mattress there, while recycling my old mattress now that I know how to easily find recycling centers around me! This was a great video, and could definately relate to most of the content.
Many of these mattress in a box online companies let you try the mattress in your home for a period of time. Casper has a 100 night trial as does purple, leesa, tuft and needle. Some have longer home trials. The argument for testing a mattress in a store is bouncing on it a couple times, maybe laying on one for 10min. Which does absolutely nothing to indicate how it'll feel after a week or more sleeping on it, actually using it or its durability.
To be fair, I have a Casper mattress, and I love it. The recycling is a legit issue, but this mattress, at least, will be with me for a long time.
Watching this video after my second night on my Avocado mattress. Knew I was going to get one of those "bed in a box" ones & your recommendation from the condo video made the decision for me!
Word of warning (that is probably obvious to everyone but me) to anyone who has never gotten one before: just because it's in a smaller box doesn't mean it's any lighter. Getting a queen to my 3rd floor walk up was... challenging. Love the mattress tho & everything Avocado is trying to do!
Yes! This is a great point, in Levi's original video you can kind of tell that they're heavy asf lol
My Avocado mattress has been such a revelation
I got a Zinus before I even knew that fiberglass in a bed was something you need to look out for, and something that companies commonly use! I've been looking very hard at replacing it with an Avocado, but just don't have the money right now, nor really a way to get the old mattress out of my apartment and gone. I can't really, in good conscience, donate it either, knowing what I know now.
Brooklyn Bedding is one of the few online brands that is actually made directly by an experienced manufacturer while Casper and many others are actually marketing rebrands of lower-cost mattresses already sold in other ways by the larger retail vendors.
Love the deep dive into the mattress industry, but would be interested in hearing a more detailed review of your Avocado Mattress. Thanks and great work to the whole Future Proof team!
That's an awesome suggestion, we'll consider it for a future video! Thanks for joining us here 💪
I have an avocado! I like it! It’s not as soft (with the pillow top) as I would have imagined but it’s still comfy!
I recently bought an avocado mattress, and I’m honestly in love with it, it’s so nice to have a bed that doesn’t feel like it’ll cave in on me in a few years
I would love to see future proof analyze brands like lush or live clean!
Great suggestions, we'll make sure to add them to our list of future video ideas! 💪
Did a TON of research before buying a new mattress back in 2016. The margins on mattresses are so high, most physical retail stores can break even selling ONE mattress per day, on average. I took a gamble and got a Queen size Casper mattress for $800 and it continues to be the best mattress I have ever slept on. In all honesty, it does start to sag a bit at the 5 year mark but I never get back aches from sleeping. Before the Casper, I feel like I woke up with a sore back every morning.
Cheaper products, no questions asked return policy, and a quick way to piss off your UPS guy.
Great video! I feel like more people should be made aware of the environmental impact of certain business models. In particular the issue of east resturns online. In addition to contributing to price increases it's super wasteful. Good job helping people recognize this - including myself.
I just bought a Casper mattress and I had to return it because it was causing me shoulder and elbow pain, I tried the Original and their softest model. They said there was no one in the area to recycle it so they just refunded my money without needing the mattresses back.
I'm absolutely thrilled with the 'bed in a box' mattress I bought last year. I was afraid I'd never be able to find another solid foam rubber mattress, the one I'd had since the '70s was breaking down, and all the mattress stores sold were these horrible things with springs in them. But then this kind showed up, and I got a new mattress for $200. It may eventually end up in a landfill - somewhere around 2060.
Casper is one (if not the only) mattress-in-a-box manufacturer who has a small network of company stores where you can try the product before you buy. Their stores are generally clustered around large cities - for example, LA has about eight locations. You'll have to root around the fine print on their web site to find the store locator, and filter out retailers who sell the mattress but may not have a display model to try.
I needed to send back a mattress once. The company sent me two giant plastic bags in which I needed to wrap the mattress so that it stays clean and stuff during transportation and then they sent someone to pick it up.
I remember buing rolled up vacuumed matresses from aldi in the 90s here in Germany. Mattresses are smaller and cheaper here. A single size matress is 80 cm wide and would cost 100-150 €. They last for 5-10 years depending on your weigt and usage. Shopping for mattresses in a city without a mattress store was very easy. Once a year aldi had the offer, once a year there was the opportunity to buy a matress, put it in your car drive it home and after opening it there was no opportunity to return it. My mother always had 1 or 2 still pacaged on the attic as a reserve.
As bed bugs are rare here it is also common to sell used mattresses. Nobody cares what the previous owner did with it as long as the mattress is in good shape.most people use a topper anyway. In hotels people are also not worried about the mattress being used by hundreds of people before.
the mattress that my parents bought for me as a child is now being used by a child of a friend. there are so many people out there in need, its sad. if you cant think of anyone to donate a mattress to, you need to open your eyes to the suffering around you.
I always thought this return policy sounded absolutely insane. Like how would you dispose of a huge amount of used mattresses?
And it's not like with other items where you could, though often isn't the case, re-package and re-sell.
i was so impressed by how the avocado mattress doesn't smell like a bunch of crazy chemicals when you open it. my parents got one from some boxed mattress company and i just remember coughing like crazy opening it the smell was overwhelming. and they SLEEP on that
Yeah the crazy chemical smells that come from some of these mattresses is truly terrifying, it's great that Avocado makes sure that doesn't happen with theirs!
I liked my Casper - it was very plush and cozy - but when I moved out of my parent’s house, I decided to go with a Thuma mattress. It has a natural latex layer that keeps me cooler than Casper and despite feeling a lot firmer, I actually don’t have back pain anymore! Veryyyy happy with it, although I know some people don’t like how firm it feels at first… makes me concerned that some people will just return it before giving it a proper trial.
Something I noticed back in the day when Casper was sponsoring every single youtuber and podcaster available was that while they of course had to be positive about the product, every one of them would say something along the lines of "Casper is great, I wake up feeling amazing after sleeping on this mattress! We use it in the guest bedroom and-". Always in the guest bedroom, or for the kids.
We bought 16 Tuft & Needle mattresses for our business. We never returned any of them. Our guests love sleeping on them. Yes, they were shipped here in boxes. Amazing ;)
The life cycle & sustainability of mattresses really got me thinking as a person with the experience of a destructive natural disaster; think mounds of trash in the front yards of half of a city. It’s one thing likely to get tossed at the end of use being that used mattresses aren’t so popular, and yet not designed as such. The existence of services to wash, recycle, & repair them is news to me
Wow that was a clever plug for Avocado! I like them too, although they're pretty firm, I like how their social and environmental responsibility focus. I worked for Sharetown for a few years and a mattress nonprofit after that. The nonprofit was very satisfying in that we got to give mattresses to people who truly needed them. But they had to resell returns to fund the donations and to me there weren't enough donations. When their were, it was gratifying to see mattresses avoid the junk pick up that either headed to a landfill or they sold them on the side.
I also asked everyone why they returned their mattress and slept on a bunch of them. It all started before that with Purple mattress, my first bed in a box type mattress (Bed in a Box will come after you for using their trademarked term). I like some of Casper's mattresses like the Nova you showed. I too worry about the landfills. There was an innovative solution with a landfill partnering with a concrete company that ground up mattresses and turned them into concrete material and metal to be recycled. But there was a fire and it burned and is no longer operable. Mattress recyclers are tough. It's an hour drive each way for me. You have to pay and they don't take everything. That's an expensive proposition and not without environmental costs as well as real costs. It's not even cheap to dispose of a mattress, not to mention, tough to transport them there (you need a truck or to know how to move a mattress, which I'm pretty skilled at but still it's not easy). A 20 minute drive and a terrible experience getting out of the car in filth to try to hoist my mattress onto the stinky pile.
Anyway, I do like efforts to salvage the sale with toppers or letting you find a new home for it. I WISH SO BAD the nonprofit worked better. Even if a portion of sales went to buy mattresses. But the storage, cleaning, moving and lugging mattresses around is pretty intense. They're not light.
I do like mattresses like Mend Mattress where you can remove and replace the top 4 inches so you can extend the life of the mattress (plus change the feel if needed).
I have a Casper mattress!! Years ago, I saw ads for it and was on board. I had to scrape together the funds first (at the time, a queen size Casper was like $1100), but once I did, I flew to the website and gave my payment and shipping details as quickly as I could. I was so excited!! When it came, I lugged it up to my room, made my own unboxing video and have been sleeping on it ever since.
Well....that was 2014-ish. Here we are in 2022, aaaaaaaaaaand I think it's time to get a new one. Maybe the same brand, maybe try another, who knows🤷🏽♀️🤷🏽♀️
All good information. In May areas, like mine, you cannot resell a used mattress. Even if you only had it one day, it’s used and is landfill material. You can give one away, if you can find someone willing to take it, but you can’t sell it. If the company you bought it from says they’ll take it back, make sure you have it in writing what taking back actually means. The biggest problem I have with memory foam mattresses, is longevity. They are a petrochemical product and have a limited useful life, 7 to 10 years seems to be the average. Compared to grandma’s natural Latex mattress, which can last for decades, you gotta really think about the price points. All I know, I will never again buy a memory foam mattress, it was great, for the first 3 years, then it started becoming hard as it aged. I managed to limp it along with softer foam bed pads, but now at almost 8 years it needs to go. My old innerspring mattress lasted almost 20 years before I felt the need to replace it. After doing some research, I’m thinking a mattress of natural Dunlop processed latex is the way to go. But I’m done with memory foam. Help this helps anyone looking for a bed. Don’t take my word, do your own research, I’m just offering this information as food for thought.
I purchased my Casper mattress almost 8 years ago, along with some sheets and pillows, I really only did so because at the time I was able to finance it to a very low no interest payment set up and it was my first time making this type of purchase. I've not regretted it, it has been a very comfortable mattress, it's held up perfectly well, the only thing I've had to replace has been one pillow I ruined and some sheets I was rough with.
We bought from Bed in a Box about 10 years ago. Mattress was great for about a year, then got a dip on my side (I'm 225 lbs) & hurt my back. But it only showed up when laying on it. They wouldn't honor the warranty because I couldn't lay a straight board across it and prove it had a 2 inch dip. We bought several other brands since. Memory foam, latex. Hybrid. Etc. None felt good after about 2 years. We have a Purple now that we bought from a reseller. Someone decided they didn't want to pay $3500 and took advantage of the 100 day warranty. Purple isnt going to pay to return a 200 lb mattress, so they sell cheap to Sharetown & we got it delivered for less than a 3rd of the price. Looked like new because if it wasn't, the 1st buyer couldn't get refunded. We use a waterproof cover anyway, so it doesn't seem gross. Felt great at first but I got pain points after 3 months. TLDR: every company sells crap.
I love that I got an ad from a mattress in a box company while watching this video...
Everyone enjoying the vid
Me dying of laughter at 2:38 with the stock video of the lady typing the card info while the card is backwards
"Because, you know, people have sex on them"
You ever stayed in a hotel? 😂
I have only ever gon to a mattress store once. When I was a little kid, my original mattress - that was ancient - wore out and my parents took me to the mattress store to try out all the mattresses. As far as I'm aware, my parents only went to a mattress store one more time after that when they upgraded to a king size, gave me their queen size, and moved my full size to my little sibling's room. I didn't go with them that time. Since then, my family has only had to buy 3 more mattresses. When we moved, there was not enough space in my new room for a queen size so we left it at our old house. I got my old mattress back and my little sib got a new one. The next time we moved, my parents needed a new one; their old king size was not in good shape. They were kind enough to get me a new one, too. Both times we got new mattresses after moving, we bought them at department stores. I haven't seen a mattress store in so long.
I like your video - I did recent experience buying a Ghost Bed mattress on-line which actually went well. I really love this mattress, its the Ghost Bed Classic - I really sleep well on this mattress - also I have found out its NOT ONLY the mattress that makes you sleep well but having also a GOOD pillow - So for me I have a Ghost Bed Classic with a PURPLE Harmony Pillow - MAN! I sleep great!!! I know everybody is different but I'm very fortunate to have this break with my new mattress and pillow. But I really did enjoy your video - thank you!
Not a mattress company, but I have purchased a comforter from Buffy before. It was around $250 and I SO BADLY wanted to love it but it was too warm for me. I asked to return it and they told me to donate it to thrift shop and give them the receipt. I thought that was so cool. I don't have to worry about returning it, or the emissions in sending it back, and they don't have to throw it away (bc I don't think they can resell them). Something like that would be awesome for mattresses, but I'm sure much harder to implement. (Btw, I got my refund easy peasy and immediately purchased their less warm comforter which I love. It kinda makes me happy that someone will stumble upon a $250 comforter for probably $20 at my thrift store.)
🇩🇪I bought a Mattress and a topper from Ikea. I tried both in the store, but after a Week I realized that I have to return the topper because of back pain.
I was happy to got my 💸back and felt also guilty that the Topper goes into the Trash 🗑️.😓
Just hit 410k while watching this nice work guys let’s hopefully get to half 1 million soon
After a bunch of research, I got overwhelmed and ended up going to a mattress store to try out mattresses. Talking to a salesperson was unsurprisingly more helpful in identifying how to meet my needs than taking a quiz online. He told me what I'm looking for and I took that knowledge back to searching online.
I ended up trying the mattress I currently have from Silk & Snow in a showroom in Toronto. They're a Canadian sustainable company. Plenty happy with my purchase so far :)
Why did you decide to go with silk/snow vs Casper or endy?
@@xoxjelloxox Most for 2 reasons: Silk & Snow uses Canadian ethically sourced materials and labor, and it's cheaper than Casper or Endy. For a Queen, SS - $700, Casper - $1495, Endy - $850.
I've also tried a Casper and it was nothing special.
@@yyxlovesyoualways how’s the soft/hardness? Would you consider it to be a firm? Medium? Etc
@@xoxjelloxox It's a medium. If I put my hand down on the memory foam for a moment, it stays in that shape briefly. However, I never feel like I'm sinking the way you would in a really soft bed.
Thanks for another great video!
I havent even reflected on that the bed-industry has changed that much in the last decade...! I have never bought a bed for myself but will choose carefully when I do. I hate (or am too lazy... do research twice, buy one) the return process online and just end up with a lot of junk otherwise xD
Thanks for being here and leaving a comment Karina!
The problem is when you hate it and need to return. Good luck finding a way to re-package and ship back.
I loved my Casper Mattress, until I discovered , much of it was moisture saturated...no ceiling leaks, dry walls. Our best guess is cold air to warm condensation! We're spending a ton (to no avail!!!) using a de-humidifier, plug in heater & 2 box fans...for days now🤦🏼♀🤦🏼♀
The only reason we bought a Casper was.... The Bay had them on display, so we could actually try it out before we bought it. It also helped that we got it for 70% lower than list because we were buying the last year's model (Casper updated their Hybrid, and so the shop was trying to get rid of the old ones).
But yeah, some have been tempting, like Purple and their claims, but I'm not spending $1,500-2k CAD (or more, since Purple has gone stupid expensive) on something that's going to affect me on a day to day basis if I can't at least give it a try BEFORE it's in my place.
IKEA has a small mattress showroom so you can try them out in person, but they still come rolled up like a burrito so they don't take up a lot of space in the warehouse and you can carry them home in a smart car.
I disposed of my old mattress by cutting up all of the foam and putting it in the trash. Then, I used wire cutters to cut the springs into 3 sections to fit in the trunk of our car. We wrapped it in the plastic from the new mattress for protection, and took it to the local scrap yard for a couple of bucks profit. It was a lot of work, but probably easier than bribing the garbage man.
it's shocking that returns are higher online, usually I just forget or it's such a hassle to return something online
I got my matress from a box... although that box was setting on the shelf of my local wal-mart... boxed memory foam matresses are even more convenient for retailers to carry now so don't be surprised to see them pop up at reasonable prices, say around $80 for a twin... that's what mine cost at the time I purchased it.
I used to deliver mattresses, and we had to pick up the returns, and the customers got mad at us because the company destroyed the beds people returned instead of reselling them.
I have a Tuft & Needle mattress I bought some years ago (2017 or so?). Anyways, the mattress did the job and was a great replacement at that time. Fastforward 5-6 years and sadly the matress just isn't supporting me like it once did. Where I sleep (6'3", 190 lbs) just doesn't support me as it once did. I've rotated the bed but sadly that doesn't help either. I recently slept in the middle of the full-sized mattress and found I had better support there. So, oddly enough, it seems as though my T&F bed as worn out. No idea if there are warranties for that or not, lol.
TL;DR - I have a T&F mattress, it's 5+ years old, it's worn out surprisingly.
Kinda wish we had watched this earlier, but we bought an Endy mattress after many of our friends had awesome experiences. Sadly, we did not love our bed from a box and now we're in the process of returning it. Because we don't live in a major city and we're on the east coast, we're waiting to hear from a third party company (Sleep Country) who has partnered with Endy to pickup the mattress. It is unclear where the bed will go - Endy says it's up to Sleep Country to find a local shelter or charity to give it to, and again, because we don't live in a major city, they said it could take a while before they even contact us.
In the mean time, we went to a brick and mortar store, flopped onto several beds and settled on a clearance bed made of recycled bottles. It was several hundred dollars cheaper and it's awesome.
We looked around at all the mattress stores and outlets within a reasonable drive when we had to replace our mattress a few years ago and couldn't find ANYTHING we liked. Our old mattress was a tempurpedic we had had 15-ish years which had developed a permanent dip that was causing issues. We saw the Purple bed online and considered it until I found a sample of the bed in a local hardware store. The Purple definitely would not have held up. The one we finally decided on was a Wink bed - and it has been absolutely amazing.
My wife and I took more time buying our last mattress and found a company called Sleep Comfort. Similar to Sleep Number, these are air type mattress’s that are rebuildable! So this we be the last bed we will ever need.
Oh and yes, they were shipped in boxes!
I have a Casper Pillow and it's pretty good
I have a Naturepedic mattress, which was expensive and required assembly. There was a SNAFU during the ordering process but I didn’t unwrap those layers that were wrong and just sent them-still vacuum-sealed-back to the company for an exchange. That part was a hassle. But what I like is that the mattress parts can be replaced if they break down. When the latex layers stop being supportive-but the coils are likely still in top shape-i can just buy new latex instead of an entirely mattress.
I bought a bed in the box mattress from noa sleep. Love it, used it for 2.5 years thus far. Introduced it to my friends too and they love it! its really reasonably priced too at maybe SGD 800 for 1 for a queen!
I bought a box bed, but I when to the store to try out. Tried 4 different ones and each one felt different, picked the best one for my back. There was a sale so I bought same day. But before I open the box, I plan on going back again to try that mattress and maybe even the other ones. I’ve heard from too many people they don’t their mattress. That’s why I’m making sure I try it before I buy. Went to Casper. Maybe I’ll even go to other store to try more😅
I love my Casper I got like 3 years ago. When we moved houses I got to put the old one I hated into the new guest room, so my old one didn't even get thrown away.
In college I bought a used mattress. I bought it from a clearly wealthy family whose ad claimed “our teenagers mattress, no hanky-panky”. Now I’ve upgraded to an avocado mattress though! Hopefully it lasts a while because that was quite a few stimulus checks of mattress!
Not sure how widespread this is, but in the Seattle/Portland area, it seems the returns go to wholesalers who then put them on Marketplace, Craigslist, etc., for a fraction of the original price.
I bought a Nolah mattress and had it delivered that way. I thought that only foam mattresses came that way and I specifically got one with springs because I didn't want one of those mattresses that was just foam. I was totally expecting the FedEx guy to show up with this giant mattress that I had to get through the door and it was a bit surprised and confused at first when it came in a little box. I'm very happy with the mattress though.
Have same mattress 40 years no problem.....Can't get enough of mattress comments....
Best Regards, DRACULA
Bought one of these kind of mattress from Costco so it would be easier to return. Luckily, it turned out to be good so we didn't have to return.
That's fantastic! Thanks for joining us here + sharing 👏
I have a twin foam mattress I got from amazon. It was in a box and fun to take out and watch expand and its very comfortable to sleep on to me.
Here months after the battle, but I like to think myself as an "early" adopter in my country (2016). I had a rock-hard mattress which was pretty much as old as I. I thought "well, now that I have money, I should buy myself a nicer mattress !". I ordered a new, 90x190, Tediber-brand mattress, going with the argument you brought forward, which is the 100 day return. And boy did I need it, because the first one I got was a mistaken 80x200 instead of a 90x190, mislabeled on the box. Return went pretty damn smooth so I wasn't concerned. And the mattress was also damn nice at the time (although not cheap, being around 500€ at the time for a foam+latex mattress). Couple of years forward, I suffered from what I feared the most with it. It got (way) firmer. So I found someone who wanted a mattress replaced in my near family, and bought a new one, a Eve Hybrid Original (french version, I don't know if it's very different elsewhere). No issue with it, been rocking it for 2 years now. And I'm now moving, and moving to a bigger bed. So likely I'll get a similar one, except bigger.
Have I considered buying from a brick-and-mortar store at any point ? Yes. Have the technical comparison absolutely left me dubious ? Yes. For extremely similar specs, the brick and mortar will rip you off. And going with higher-specs mattresses, I fail to see how it translate in a better sleep. And to ensure I wasn't crazy, I looked up UFC Que Choisir (similar to Consumer Reports) mattress benchmark, and without much surprise, their reviews were very clearly pointing at what I'd guess, which is that traditionnal brands were lagging behind, a lot.
That said, I've looked up what they do with the recovered mattresses, and as far as I can find out, one brand (Tediber) gives them to charity after cleaning, and most other brands I know go through a refurbisher called 101nuits (101 nights, as an obvious reference to the 100 nights guarantee) which cleans the mattresses (or pick up leftover stock from discontinued products) and sell them for cheaper.
I knew I wanted a purple bed. I went to the store, a hour drive away, to test the mattress, wanted to be 100% as I didn't want to return it. I ordered the 3in online. Did that 3.5 years ago. The employee there showed me a Nectar mattress, He knew I wasn't going to like it as he didn't, it was really bad. If the brand is big enough there are always places that you can go and test it.
Well, up until 15 years ago, there used to be a lot reapir shops for mattresses and beds, in my city (Bucharest). I grew up sleeping on a bed that was more than 20 years old, so yeah, I would like if this kind of sustainable approach would revive.
Just came across your youtube channel i guarantee you will easily get to 1 million subscribers most importantly you have good content, thumbnails, logo keep up the hard work.
I am moving to another country in 3 months and have a very uncomfortablemattress atm, at the beginning I thought "oh fuck yeah I had no clue ill get a mattress then just return it" and by the end now I know I should not. Thanks dude! Caused at least 1 from ending up in a landfill