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I was looking at the Sante fe, Rav4, Rogue, Crv, Mazda Suv as my next SUV. Hyundai and Kia are BANNED FOREVER. I saw all the engine, trans, hitch fies with those cars.
Hyundai: “Land Rover is selling a lot of those Defenders! Let’s make something that looks exactly like it and let’s copy their reliability issues while we’re at it!
The most-reliable Hyundai vehicle in history was the 2005 Sonata that it peaked for the corporation, which came with a Mitsubishi I4 engine with cast-iron block.
I’m actually glad it happened to you guys so Hyundai can actually fix this. If you look at the Hyundai forums, there are a lot of reports of this transmission going bad and needing a full replacement. That was the main reason I didn’t buy one back in 2023. I’m glad I didn’t buy one!
That's what happens when an auto maker cuts corners in R&D. How would this not get corrected then noticed in the testing department? Either the testers should get fired or they need to actually get their R&D together.
@@Jtzist I’m glad to see the boys put this out there for everyone to see They’ve been mostly friendly to all the cars they test but this Hyundai issue needed to be shown. With the vast majority of cars today being reliable for the most part this was a shocker. Maybe this brand should focus more on the inner workings of their vehicles instead of updating the body styles so frequently? Kudos to Mazda for offering great value as well as reliability.
Love that you guys were 100% honest with this. Appreciate you making this video for everyone. I've had a 2017 Santa FE for around 8yrs with really no issues so far so I was looking forward to your updates on this one.
Thanks! Our mom has a 2020 Santa Fe and it's been great so far. I also think we bought Sonata's at about the same time and it never gave us any issues. How's yours holding up?
@@CarConfections The gas cap on the Santa Fe wouldn't close once when temperatures got insanely cold but other than that it's been absolutely perfect for the 7-8yrs we've had it.
Honestly, I'd ask to be cut loose of the finance/lease of this Santa Fe and get into a new one. With only a handful of miles and already needing a brand-new transmission...idk. I wouldn't want to drive a dealer-repaired car like that. At least such a major repair.
We tried to accomplish this with our dealer and Hyundai as they also deemed ours need new transmission because of same exact issues as mentioned in video - purchased on 2/1 with 10 miles. They will not put us into a new vehicle and said if we no longer want the vehicle, then we can do a voluntary repo 😂 we unfortunately are having to get an attorney as our dealer and corporate have not been helpful or willing to work anything out other then just replacing the transmission - Which I understand is warranty, but to be perfectly honest, I do not feel safe getting back into this vehicle with my three kids, whether it is fixed or not. From service one which was say after purchase the response that we have gotten from the technicians there is that is a new car and they are still learning it, that to me is not reassuring at all and I really don’t want techs that are just learning this new model to be replacing things that the vehicle needs to operate safely etc. Hopefully these guys get taken care of better than me tho!
@@aliciamaes-d9f I was considering a hyundai kia for my next car as I may get a new one this year, next at latest. They have been crossed off my list. There was another channel that had a ton of issues with a new Sorento as well, I think it was Consumer reports or car and driver, they drove it for 40,000 miles.
a similar thing happened to us with our Sonata with 20 odd miles. We wanted to return the car but was refused by the dealer and Hyundai. Spoke to the Hyundai company lawyer and he virtually told us to go to hell.He even gave us the local better business bureau contact details and asked us to lodge a complaint! The transmission was changed eventually and the car is ok now. Never again a Hyundai no matter how good the vehicle is.
That won’t happen at all. It doesn’t work like that. Yes my family owns dealerships. They’ll send you to the fine print, state that it will be covered under warranty and provide them a loaner car.
@@aliciamaes-d9fget a lawyer ? Really? I hope that’s only emotions happening. Mechanical things break. They will fix it and provide a loaner. You don’t have a case. Car buying doesn’t work how you think. You singed a contract which lawyers approve and states that the warranty is all you get. They have a team of lawyers and again good luck finding someone take your case. You don’t have one. Pretend you get a lawyer who wants $10,000 upfront, you’ll end up paying more in attorneys fees than you make in income in 5 years combined. I say that because I’m assuming if you are buying a value brand, you don’t have tons of cash lying around to blow on legal fees. I’m not trying to be an ass but my family has owned dealerships since 1952, we had a young guy drive his new ford thunderbird into the dealer showroom back in the 90’s because it had some mechanical issues. We sued his insurance and won. But people can’t just dump their cars back into our parking lots as soon as they have an issue. We take care of it with a loaner car under warranty and with our mechanics. Nobody gets a different car. Because then it could break too. And it’s a slippery slope like everything else in life. Just give your dealer a chance to fix it. And get a nice loaner. They don’t want you to trash them. If they try to screw you, which won’t happen, then ask for the general manager. They will push through more financial compensation and maybe make your first payment or maybe 3 for you if you don’t go in cussing and screaming. We will make customers payments if needed. But last time, you don’t get to trade unless you pay for a new car. And a repo is obviously horrible and will kill your home buying chances unless you are millionaires. I’m guessing you aren’t currently millionaires, let this be an enduring lesson to avoid first year model car refreshes. This happens all of the time.
My parents just bought a 2023 Kia Sportage with 10,000 miles on it. It literally broke down 1 week after buying it. Kia service took it back and it was in review for 2 months because none of the technicians could trace a fault. They finally called in a senior Kia engineer and he discovered the main wiring harness had bent connectors. Vehicle history also showed that it was in and out of service multiple times with the previous owner, and we suspected that's why they ended up selling the car so early. The Kia engineer concluded that the wiring harness was damaged somehow during production and it caused all these electrical gremlins. Sometimes cars just break down for these really random and dumb things. Meanwhile I've owned a car for over 4 years from a brand with the worst reliability history and it's been surprisingly dependable, relatively speaking.
I'm wondering if you bought our Sportage? We ended up having numerous issues with our 2023 Sportage and Kia had the car for 6 months and couldn't figure out how to fix it. They ended up buying it back. It had 10,925 miles on it when Kia bought it back from us. They said that they were going to send it to auction but who knows.. We're in Florida if that helps. It is a gray color.
4 years? Alternatively I bought a vehicle in 2007 from one of the top reliable car companies and it still drives as new. Although I do need to repair the A/C.
@@countrygirllinds that tells me it’s happening to more folks than just you and that you’ve done nothing wrong. Believe it or not there are some Hyundai fanboys here that are victim blaming and insinuating these Hyundais are only having issues because people don’t know how to drive them 😂smh
Sorry about your trouble guys. I had a Tucson. Total engine failure after 6 years. Had a Kona -- numerous non-catastrophic problems, including grinding noise in the steering wheel, failed driver-side speaker, check engine light (several times), CarPlay issues. Needless to say, I learned my lesson.
I know it's hard to believe that my wife and I owned two Hyundais at the same time, but... that wild story is actually true. We did not buy them on the same day (if that's what you mean by "at the same time") though; Tucson was older and it broke. Kona had small problems I outlined earlier, but it did drive fine and it was just more annoying than anything. I traded it in in 2022. Another story that is hard to believe: my good friend from work and his wife bought their 2 Hondas on the same day, to replace their two old cars.@@NickChemist-yf6oj
I want to like the new Santa Fe so much, even on the fence about buying a Limited. But I've heard Hyundai DCTs are not exactly problem free and you guys confirmed my suspicions...
Thank you guys for this review. I was seriously considering buying this beautiful suv like many folks but due to this review I’ll take my business to a Toyota or Lexus dealership. You guys provide a great service!
@@bradleyscarreviews Very true but it’s proven Toyota/lexus and Honda vehicles are very good quality, reliable vehicles. But I still like very much the new design of this suv.
@@bradleyscarreviews Yes, but it is less likely to happen to a toyota. Also, Car and driver or consumer reports, one of the two, drove a brand new sorento recently for 40,000 miles and had a lot of reliability issues as well. I know they are pretty and a bit cheaper but not cheap enough to ignore the quality issues they are having.
I would not want it back after 27 miles and a dealer replaced tranny . Kind of what the insurance industry would term "diminished value " after a wreck rebuild. I'd want a NEW replacement vehicle .
In a sane world, the dealer would make 1 phone call to Hyundai and Hyundai would replace it. But sadly that's not how it works. The buyer would have to contact Hyundai and work something out likely having to pursue the issue with a lemon law lawyer. Everyone will just tell the customer "that's why we have a warranty". Never mind the lack of trust the buyer will have after the dealer mucks around with it.
@@emikomina I agree, I had a Hyundai Elantra that the trans went out at 40K miles, Hyundai looked for every reason to refuse the warrantee repair but I had all the maintenance records so they had to fix it
Wow, sorry to hear about the transmission. A few months ago, I got rid of a 2018 Outback because of a CVT transmission failure ($8K repair but thankfully still had warranty). I liked the SF Calligraphy so much that I traded and bought the SF. Though I highly enjoy the car there are issues I am having: 1. it has died three times; I am driving and all of a sudden, I lose power and quickly get to the side of the road. (car is still running but no acceleration) All the errors lights are displayed on the dash. I am able to shut off/restart the engine. Hyundai has checked this three times and can't find a solution. There is an error code that gets logged. 2. The brake pedal freezes solid. Here in Maine when it is well below freezing, I am unable to start the car due to fact that I can't push the pedal in order to start. Hyundai does recognize this issue and a part is ordered. BTW: I found a workaround by using the Hyundai App to remote start the car and it will start and pedal loosens up. 3. The dual clutch transmission should not have been installed in these cars. Mine does exhibit roughness at slow speeds. However, I do find that if I switch to sport mode it smooths out greatly. Time will tell if I made a poor choice by getting a Hyundai. With such a new car they should let you switch to another one. this could be bad PR for Hyundai.
I’ve commented on multiple videos covering this car before its release that the transmission worries me. It’s the same 4-cyl turbo motor setup as the Sorento and they’ve had problems with crap transmissions. It’s a damn shame because it’s such a beautiful car.
And this is the exact reason why I chose to not get the Sorento! But Hyundai will be like Jeep dealing with an awful design transmission decision and takes over a decade to admit and correct a very bad product decision.
Also why it helps to buy new vehicles near the end of the current model year. I have a '23 sportage that I got in June of last year. It was late enough into production that by the time I got it, the recalls that were out for the earlier in the year Sportages did not affect mine.
Hyundai exec talking to the CEO: "Sir, I have some good news and bad news regarding the 2024 Santa Fee. The bad news is that a customer needs a new transmission replacement after less than 30 miles. The good news is that it'll cost way less than a $60,00 EV battery replacement."
This is why we love your channel! My wife was seriously considering buying one of these, even she was watching you guys pick up your new vehicle and she hates when I’m constantly watching car reviews on TH-cam lol now thankfully she said she would never go anywhere near this lemon of a car! Good work guys! And thank you!
When my 2022 Sonata N Line started making that exact noise, it was immediately after the dealership did a "software update" while there for service. Had no prior issues but ended up needing a transmission.
I'm sorry to hear about this! Luckily, you are who you are and may be the reason you are getting such great service! I am looking forward to your updates!
This is a golden opportunity to not only review a new vehicle but also document the process of going through a major warranty repair and the outcome. Doesn't get anymore real world than this.
Hey guys. Sounds familiar. I own a 2024 Hyundai Tucson PHEV that died at 680 Miles. When driving it I had loss of power and a grinding noise in the transmission and a chirping sound. It eventually crapped out and the noise sounded like a chainsaw. Anyway it was the Pulley/Damper Decoupler. Before they replace the entire transmission have them look at that. And tell them that there may be 2 (my Hyundai has 2...one in front and one in BACK!). They didn't know this at first and when I went to pick it up (after being fixed) it was still doing it. After another closer look they found the 2nd one. It's quick repair once they get the parts (which took 2 months in my case). Just thought I would pass that on as it is a Hyundai.
Great informative video Drew and Mason! Wow, within the first 27 miles and the transmission gives up the ghost. I remember a person had purchased a new Kia K5 GT with the 7 speed dual clutch transmission and theirs went out. Makes me just a little leary of those transmissions. Looking forward to all the updates on your new vehicle! Mark in Iowa.
My FIL's Santa Cruz started to lose power. They said the DCT was completely shot. There were so many Santa Cruzs on the lot with the same problem that it took our local Hyundai dealership three months to get a new transmission. I'm not sure if the new Santa Fe uses the same transmission, but Hyundai really needs to fix this issue.
I have a 2019 Tucson. 2 new cat converters last year and adding .5 quarts of oil every 3 weeks. Oil consumption test twice and they keep saying it passed. Getting a Toyota next week.
haha yeah toyota says it's "normal" for their engines to burn up to 1 quart of oil every 1200 miles according to their new car warranty. avoid the tundra, engines blowing up left and right
@@hochhaul Check The Car Care Nut channel if you want to know detailed info about toyota/lexus engines. The engine is super reliable in LS/LC500 and even Dakar.
I am really sorry that you are having issues with your Santa Fe (especially less than a hundred miles). My 2022 Hyundai Tucson Hybrid lasted 3,000 miles before getting a new transfer case and 25,000 miles before a new transmission and front drive. 5,000 miles later "so far so good". I will keep watching for updates for sure !
My 2024 Santa Fe Limited purchased on 2/1 has the SAME exact issue purchased with 10 miles! Mine started happening after about 80 miles. It’s been to service 4 times now and they determined a new transmission is necessary. My experience with Hyundai and my dealer has not been so great unfortunately. Glad you’re getting some better service than us. We purchased in Spring, TX. Since purchasing the car I think it’s been in my driveway about 2 days, all other days we have had to take it back to dealer. Thankfully they listened the 4th time and actually took my concerns seriously - the concerns I had less than 24 hours after purchasing. Sad it took 4 services for them take me seriously. They have not been able to tell me what exactly was wrong with the transmission that made them decide to replace it. We have asked Hyundai corporate for this info as well as the service team and neither has an response for us other than that the in-flight data of the car while in service determined that a new one was necessary. Literally the day after we purchased the car. I brought it back to the dealer with the same exact issues that you described in the video. This fourth service was the time that they determined that the new transmission was necessary. My car has been at the dealer since the 9th of this month and they have not been able to source a new transmission yet for me, they said hopefully on the 22nd they will be able to have a better idea of when they can get one. I’m ranting now, sorry! Just little baffled and needed that vent 😂 hope you get more clarity and can share!
Wow, how unfortunate. This does not look good for the corporattiin or the dealership. I have had similar issues with both myself. Will not buy a Hyundai product again.
Wow, so this is a REAL issue with these new Hyundai Santa Fe!! It is easy to understand why you would not get equal service as this channel. They have over 460k subscribers and you do not. Good luck and I hope you come back here when your Santa Fe is fixed.
Sorry about the transmission issue, guys. I saw how excited you were to pick up the vehicle, and how nice the vehicle looked. I hope the new transmission completely solves the issue and that things are all good after that for years to come. Good luck!
The timing of this video couldn't be better. I literally showed my wife two days ago how gorgeous this truck is, because she owned a 2015 Santa Fe and just traded it in two years ago for a 2022 Highlander Limited, which she loves. She had some problems with her Santa Fe, but nothing major and now that I'm in the market for a new vehicle, that's why I was seriously considering the Santa Fe. For about three months I've had the VW Atlas Cross Sport at the top of my list, but recently put the 2024 Santa Fe ahead of it. Mostly because of price. Now, I will be seriously considering paying the extra money for the Cross Sport. I have until the end of the year to make a final decision, so I will be following the progress of this situation very closely.
What do you expect, it’s a Hyundai. Not any better than a Kia. chronic oil leaks from all their engines. If you want a reliable car, you should’ve gotten a Toyota or Honda.
Life lesson I learned after buying anything really when they’re first released is that you’re going to have issues. From iPhone to beamers I’ve had bad experiences owning one of the first ones… now I wait at least a year and learn from everyone else’s mistakes! Good luck you guys! Can’t wait for more content on it
there is a member in facebook page having the same transmission problem. of course they have 10 years warranty, but they dont compensate you for the time wasted and headache on this
@@andrewgus8763might be differ t here as the issue is stemming very early into ownership. I have read however that the do try to avoid honoring warranties with shady tactics like saying “you skipped an oil change” if you don’t do all service with the dealership.
@@andrewgus8763Hyundai replaced the block of my wife's 2016 Santa Fe which was 20k off the kms limit. They gave her a rental. I had to provide proof of maintenance which I keep all records.
I knew something bad would happen with the 8 Speed DCT in this model. The higher trims of the last generation Santa Fe and current generation Kia Sorento had the same transmission, which was prone to premature failure. When I first heard that Hyundai kept the same transmission for this brand new Santa Fe, I was hesitant about how the reliability would turn out, and I am not surprised that it is bad. Hyundai should have delayed this vehicle and implemented a beefed up version of the basic 8-Speed automatic, which is less problematic than the DCT version. If Hyundai wants to get more consumers and keep them, they need to solve this issue.
Reminds me of my 2007 Hyundai Santa Fe (which I bought new at the time). Also with around 30 miles on the odometer, I was on a highway on ramp when all the electrics simply quit. I could barely wrestle the car onto the shoulder. I made Hyundai give me another new Santa Fe because I refused to keep one that had such a major issue on the first day. They actually complied.
That powertrain has been around a long time as they tell you in the video. And Consumer Reports doesn’t recommend vehicles like the Sorento with the DCT due to transmission issues.
Sorry, but I am not surprised. The basic underpinnings of the new Santa Fe is the same as the 2021+ Kia Sorrento which I own. After 32000 miles my Sorrento's transmission started clunking in reverse. After a few weeks I took it in and they informed me that the transmission needed replacement. They immediately gave me a free rental car and it took about 7 days to replace. Kia handled the situation very well and I feel the dealer took care of me. I knew when I bought the car that the transmission could be a problem area. I still have the car and like it a lot. I have 12,000 miles on the new transmission, no problems yet.
I had a 2023 Hyundai Santa Cruz that experienced the exact same thing at 10,000 miles. It's not new, it's been going on since at least 2022. It took 3 months for me to get the Santa Cruz back. I immediately traded it in for Honda. There's a reason Hyundai has a 10 year/100,000 mile warranty on their drive train. You're getting special treatment, a quick shipment of a trans from CA, because of your channel. Everyone else has to wait months. I'll never buy Hyundai again. They knowingly ship vehicles with a terrible transmission.
Hyundai really needs to stop putting Dct in their vehicled and return to a traditional AT. The kia Sorento had the same issue plus it tends to overheat when pushing it too hard.
The best thing about Hyundai/Kia is the fact that they've convinced everyone that their cars aren't still shitboxes. Except now, they're no longer economy car shitboxes, but regularly priced. They have the best powertrain warranty for a reason; they're prone to fail. This is a company that couldn't even equip their vehicles with even basic safety features in order to save a buck.
To be fair the dealership would take care of you guys very well regardless. You guys are TH-cam influencers, they wouldn't dare try anything funny. Also, you have been giving them a lot of PR over the years as they let you test-drive cars. Anyways, sucks to have a lemon car. I hope it gets resolved soon. Thanks for sharing the experience.
Always love your review videos. But this is another level. Explaining the issue and possible remediation using your personal experience is really great. Sorry this happened to you guys.
Eeek! Ty for sharing this info. Sorry to hear you're experiencing this. Im considering buying the Hybrid when it comes out. I must say I'm a bit bummed to hear this info. But Im glad they're working with you guys. I had a VW Tiguan and literally within 6 mths of ownership, I had issues with it for 3 yrs. I got rid of it. Hopefully this doesn't end up being the case with the Santa Fe.
WOW!!! I had a 22 Kona SEL AWD with Disappearing Coolant. In and out of the local Dealership at least 4 times. They didn't write a RO each time. Last time took 10 days. Found Damaged parts both Underhood and inside the cabin. The Dealer I Leased it from didn't want to touch it. I Opened a NJ Lemon Law into it. Hyundai kept dragging their feet. I traded the car with about 1/2" Coolant in the reservoir. Took a Major Financial Hit. Now I am Leasing a 23 Buick Leftover that was used as a Service Loaner.
If I may, you should do a new segment solely on brand quality control on various models and trims. This would have been a great way to Segway into that. Definitely consider it! Would help people looking into purchasing a vehicle.
Luckily, the Hyundai/KIA dealership experience is universally regarded as being top tier. They will take care of the problem, no questions asked. Best of luck!
I heard that same noise from a take off driving one of the new Sonata's with the wet DCT 8speed. It was a beautiful car, but I couldn't get used to what I was feeling from the transmission.
I’ll never own another Hyundai. I worked for a Hyundai Service Department and the amount of brand new vehicles coming in for new engines, transmissions and ridiculous recalls made me feel very sketchy. The corporate office is pretty useless and they will tell you to kick rocks. I hope they treat you guys better than they do the rest of us🤞🏻
Wow!! Trading in my leased 2021 Santa Fe in May and was looking at getting the new redesigned 2024 Santa Fe. Now I'm going to rethink that. Mainly because it's also the first year. I know that you always have test cars to keep you going, but did they offer a loaner? Everyday drivers like me don't have extra cars sitting around to commute. Thanks very much for the update.
I ended up getting rid of my 2016 Hyundai Tucson for lurching/jerking and delayed acceleration. The Dealership said my SUV drove normal. As much as I loved the rest of the car, it was not worth the risk. Got myself Mazda CX-5.
We bought a 2022 plug-in hybrid Santa Fe and had it for a year before it died. Started with acceleration delays and clunky shifting in reverse before the car just wouldn’t turn on anymore and stated: “Hybrid battery system failure.” The dealer and Hyundai corporate had it for over 6 months and tried multiple fixes (without success even with their engineers that Hyundai sends to the dealership) before they deemed it a LEMON and repurchased the vehicle. Hyundai is too good to be true. There’s a reason for multiple incentives and long warranty periods to attract buyers to their brand. Sorry you guys are having troubles.
Hi guys ! I had the same exact problem with my 2023 KIA Sorrento, 2.5T and 8DCT transmission. 1st and 2nd gear under moderate or hard acceleration. Same exact slipping/shudder. It happened later, after 30,000miles. No error code, no faults. Dealer said he can replace the transmission if it fails completely. Ended up selling the car. Hyundai Transys.....nope for me. They should have used a ZF. Great turbo engine and fast transmission when they work.
You’re remarkably calm. I’d insist they take the damn thing back. I also bet a civilian Hyundai owner wouldn’t got responsiveness like this from the dealer or Hyundai Motors.. they’re only on top of it because you’re in the media.
That’s why you wait till everything is fixed getting first isn’t always worth it, let everyone that want it first get it when hit the problems than you’ll see why others choose to wait
Picked up my new 2024 Santa Fe around June 6, 2024. Drive it for a month around town, then drove from Tennessee to London, Ontario. Third day here there was a big "thunk" sound and feel when parked with engine running. Got "shifter malfunction service immediately" message. So, now I need a new transmission, but they have to get warranty approval from US. Have to go home in 3 days, but my car will be at least a week. Dealer up here arranging a rental that can cross the border and I'll have to come back up to get my car in another week. Fingers crossed that I don't have any more troubles!
Don’t waste your time, just buy Japanese, it will last for decades. Even a non-CVT Nissan has better quality than these Korean cars. Hyundai and Kia are still recalling most models from the last 20 years due to serious engine fires.
I don't know if the DCT is a variant of their in-house developed eight speed from 2015- but if it is, that transmission has had issues ever since it came out. It's very sad because it is extremely smooth and very quiet. It was in the genesis models and then it made it of course to the sonata and their other platforms a few years later. Unfortunately, it's not nearly as resilient as their old six-speed transmission and I have too much first hand knowledge of that fact. Hyundai opted to go with a internally built transmission rather than get a trusted ZF transmission for the release of the Genesis model. Between 50 and 80,000 mi. On that 8 speed it will start slipping and jumping from 2 to 3:00, 4:00 to 5:00 and 5 to 6. I've seen numerous reports in the Genesis forums and later even in the Hyundai forums when they started using that same trans and other models. I've replaced two of them so far in my own and and probably looking at a third in the not too distant future. I was really hoping after this many years that they would have figured out what the issues were with their in-house trans but it seems like they have not. Perhaps they should leave it to industries who build and design transmissions as their bread and butter.
So is my 2010 Sante Fe 6 cyl AWD with 260,000 miles. Going strong. Starts everytime I turned the key, I keep winter tires on all year and can plough through wet fields, mud and snow. There is no car that I would trust more than the one in my driveway.
I've been in the towing industry for years. Hyundai, Kia and BMW are my top 3 tows. It blows my mind how unreliable those 3 manufacturers are. Yes all brands have issues, but nowhere near the amount the mentioned manufacturers do.
I had a 2019 tundra that immediately got a rod knock at 80 miles the next day after purchase. Took it back to the dealer and they swapped me immediately into a nearly exact same tundra and took 1000$ off.
Hyundai and Kia are consistently in the most reliable car brands in the US. I'm not suprised that this happened to them, never buy the first or maybe even second year of a new car. Its good that this happened to them so Hyundai can fix it.
@@MukisaSSthis happens when new generations of car models are released. Toyota has been releasing lots of new cars lately so it’s expected to have higher recall numbers.
I had a Kia Sorento 2011. It had a very similar issue where it felt like a jolt and then the gears would not change. For almost 3 years I took it to the dealer and they said can't do anything because they could not replicate the issue. Finally got lawyers and was declared a lemon. I will never get any Kia or Hyundai based on that experience. It's crazy that after more than 10 years, they have the same issue. Good luck the a fixed car back!
Very sorry to hear about the transmission issue, guys! I'll definitely keep my fingers 🤞🤞🤞 for you, and will definitely stay glued to the channel for further developments! I am glad to hear the dealership is treating you right, as that has always been my experience with our local one. Looking forward to a trouble free experience for you, once the transmission issue is behind you!
Sorry this happened to both of you. I have held off getting a 24 Sonata N-Line because it has a DCT. I have heard there are quite a bit of issues with them. Glad my 22 Santa Fe has the non-turbo 4 with the regular 8 speed! When my lease is up it’s bye bye Hyundai! Will get a Honda or a Subaru.
Listen guys. You NEED TO HAVE THEM REPLACE THE CAR! NO QUESTION ABOUT IT! Period. I don't care how good their techs are. Unless you are leasing it and then it doesn't matter cause you're giving it back in 3yrs anyway.
Thank you for sharing that information about that dual clutch transmission. Hyundai should've just put the same 8 speed automatic that the Palisade has. Big mistake on their part !!!
In Australia we get the Santa Fe with normal torque converter auto transmissions in the 3.5litre V6 engines (yes we get a v6 version). I have 2020 model. I am surprised they don’t use this transmission more often as it has been seamless. It’s so smooth and reliable.
I bought a Honda CR-V in '21. It chewed through the tires in less than 2 years. It was out of alignment from the factory. I now require my dealership to align my vehicles when I buy them. It doesn't matter the brand. That may be something others would like to know.
Interesting. Never had that experience. My off the wall guess, it may have happened loading onto or coming off the transport but thanks for the heads-up. Wondering if there is any damage under the front end?
Honda has specified excessive camber on most of their vehicles for the past 20 years. An independent tire shop can set camber back to "normal". Your tires will thank you.
@@louisstennes3 I suppose anything is possible. It was the drivers rear tire was just way off. The dealership aligned it when I paid for it and put new tires on at the same time. They didn’t mention any damage.
I bought a palisade Se then regretted it. Due to poor built quality. I gave hyundai another chance. I bought palisades limited and now Rattling sunroof over any slight road bumps. I regretted doing that too. I've learned to stay AWAY from hyundai. I love their car designs but the built and fit and finish during driving is not there. And I forgot to tell you. I bought a GV80 and my sunroof rattled too. I don't want to demotivate anyone from buying a genesis. But the same engineering issues I had on the palisades went on in the GV80 3.5t. I couldn't justify the price I paid with the car with the rattling sunroof. Which was 84k.
I'm hoping the old Toyota Highlander gets a redesign to look like the new Santa Fe. Then I would have the style I love AND reliability AND resale value.
This is the reason why I have my Hyundai in manual transmission. No need to worry about DCT's unreliability. I hope this gets back on the road soon for you guys.
THANK YOU. I was wavering on going out soon and getting this vehicle as I need something bigger than my Challenger (really just need 4 doors and a decent size 2nd row). Will now be waiting to see how widespread this issue is before making a decision.
Damn I thought about trading in my 23’ Tucson for the new Santa Fe but after my crappy experience with Hyundai and their shady dealerships I rather trade it in for a Mazda CX-90 or a Chevy Silverado.
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I was looking at the Sante fe, Rav4, Rogue, Crv, Mazda Suv as my next SUV. Hyundai and Kia are BANNED FOREVER. I saw all the engine, trans, hitch fies with those cars.
Hyundai: “Land Rover is selling a lot of those Defenders! Let’s make something that looks exactly like it and let’s copy their reliability issues while we’re at it!
Hyundai always has reliability issues.
Ha ha!😂 Exactly! Ray Shefsca calls it the “Korean Defender”
😂 I think Hyundai skipped the Land Rover styling and just copied the reliability. 😂
😂
Yeah, my wife's 2003 Accent only lasted 20 years...@@tray2563
Hyundai prolly shit themselves a little bit when they were informed you were going to post this experience haha
they should years of unreliable junk
Same way TFL's experience killed sales of the Land Rover Defender.
The most-reliable Hyundai vehicle in history was the 2005 Sonata that it peaked for the corporation, which came with a Mitsubishi I4 engine with cast-iron block.
huh? English please...@@rayyfendi
I don't think they care!
I’m actually glad it happened to you guys so Hyundai can actually fix this. If you look at the Hyundai forums, there are a lot of reports of this transmission going bad and needing a full replacement. That was the main reason I didn’t buy one back in 2023. I’m glad I didn’t buy one!
First engines, now transmissions!
I wouldn't want to wish this on anyone....
That's what happens when an auto maker cuts corners in R&D. How would this not get corrected then noticed in the testing department? Either the testers should get fired or they need to actually get their R&D together.
@@Jtzist I’m glad to see the boys put this out there for everyone to see They’ve been mostly friendly to all the cars they test but this Hyundai issue needed to be shown. With the vast majority of cars today being reliable for the most part this was a shocker. Maybe this brand should focus more on the inner workings of their vehicles instead of updating the body styles so frequently? Kudos to Mazda for offering great value as well as reliability.
@@kenfrankel3498 exactly. Even more so since the brand is super popular now compared to years ago.
Love that you guys were 100% honest with this. Appreciate you making this video for everyone. I've had a 2017 Santa FE for around 8yrs with really no issues so far so I was looking forward to your updates on this one.
Thanks! Our mom has a 2020 Santa Fe and it's been great so far. I also think we bought Sonata's at about the same time and it never gave us any issues. How's yours holding up?
@@CarConfections The gas cap on the Santa Fe wouldn't close once when temperatures got insanely cold but other than that it's been absolutely perfect for the 7-8yrs we've had it.
Honestly, I'd ask to be cut loose of the finance/lease of this Santa Fe and get into a new one. With only a handful of miles and already needing a brand-new transmission...idk. I wouldn't want to drive a dealer-repaired car like that. At least such a major repair.
We tried to accomplish this with our dealer and Hyundai as they also deemed ours need new transmission because of same exact issues as mentioned in video - purchased on 2/1 with 10 miles.
They will not put us into a new vehicle and said if we no longer want the vehicle, then we can do a voluntary repo 😂 we unfortunately are having to get an attorney as our dealer and corporate have not been helpful or willing to work anything out other then just replacing the transmission - Which I understand is warranty, but to be perfectly honest, I do not feel safe getting back into this vehicle with my three kids, whether it is fixed or not.
From service one which was say after purchase the response that we have gotten from the technicians there is that is a new car and they are still learning it, that to me is not reassuring at all and I really don’t want techs that are just learning this new model to be replacing things that the vehicle needs to operate safely etc.
Hopefully these guys get taken care of better than me tho!
@@aliciamaes-d9f I was considering a hyundai kia for my next car as I may get a new one this year, next at latest. They have been crossed off my list. There was another channel that had a ton of issues with a new Sorento as well, I think it was Consumer reports or car and driver, they drove it for 40,000 miles.
a similar thing happened to us with our Sonata with 20 odd miles. We wanted to return the car but was refused by the dealer and Hyundai. Spoke to the Hyundai company lawyer and he virtually told us to go to hell.He even gave us the local better business bureau contact details and asked us to lodge a complaint! The transmission was changed eventually and the car is ok now. Never again a Hyundai no matter how good the vehicle is.
That won’t happen at all. It doesn’t work like that. Yes my family owns dealerships. They’ll send you to the fine print, state that it will be covered under warranty and provide them a loaner car.
@@aliciamaes-d9fget a lawyer ? Really? I hope that’s only emotions happening. Mechanical things break. They will fix it and provide a loaner. You don’t have a case. Car buying doesn’t work how you think. You singed a contract which lawyers approve and states that the warranty is all you get. They have a team of lawyers and again good luck finding someone take your case. You don’t have one. Pretend you get a lawyer who wants $10,000 upfront, you’ll end up paying more in attorneys fees than you make in income in 5 years combined. I say that because I’m assuming if you are buying a value brand, you don’t have tons of cash lying around to blow on legal fees. I’m not trying to be an ass but my family has owned dealerships since 1952, we had a young guy drive his new ford thunderbird into the dealer showroom back in the 90’s because it had some mechanical issues. We sued his insurance and won. But people can’t just dump their cars back into our parking lots as soon as they have an issue. We take care of it with a loaner car under warranty and with our mechanics. Nobody gets a different car. Because then it could break too. And it’s a slippery slope like everything else in life. Just give your dealer a chance to fix it. And get a nice loaner. They don’t want you to trash them. If they try to screw you, which won’t happen, then ask for the general manager. They will push through more financial compensation and maybe make your first payment or maybe 3 for you if you don’t go in cussing and screaming. We will make customers payments if needed. But last time, you don’t get to trade unless you pay for a new car. And a repo is obviously horrible and will kill your home buying chances unless you are millionaires. I’m guessing you aren’t currently millionaires, let this be an enduring lesson to avoid first year model car refreshes. This happens all of the time.
My parents just bought a 2023 Kia Sportage with 10,000 miles on it. It literally broke down 1 week after buying it. Kia service took it back and it was in review for 2 months because none of the technicians could trace a fault. They finally called in a senior Kia engineer and he discovered the main wiring harness had bent connectors. Vehicle history also showed that it was in and out of service multiple times with the previous owner, and we suspected that's why they ended up selling the car so early.
The Kia engineer concluded that the wiring harness was damaged somehow during production and it caused all these electrical gremlins. Sometimes cars just break down for these really random and dumb things. Meanwhile I've owned a car for over 4 years from a brand with the worst reliability history and it's been surprisingly dependable, relatively speaking.
"Sucker born every minute."
I'm wondering if you bought our Sportage? We ended up having numerous issues with our 2023 Sportage and Kia had the car for 6 months and couldn't figure out how to fix it. They ended up buying it back. It had 10,925 miles on it when Kia bought it back from us. They said that they were going to send it to auction but who knows.. We're in Florida if that helps. It is a gray color.
@@countrygirllindsYou had me at Florida 😅 but no, ours is white. It came from Orlando.
4 years? Alternatively I bought a vehicle in 2007 from one of the top reliable car companies and it still drives as new. Although I do need to repair the A/C.
@@countrygirllinds that tells me it’s happening to more folks than just you and that you’ve done nothing wrong. Believe it or not there are some Hyundai fanboys here that are victim blaming and insinuating these Hyundais are only having issues because people don’t know how to drive them 😂smh
Sorry about your trouble guys. I had a Tucson. Total engine failure after 6 years. Had a Kona -- numerous non-catastrophic problems, including grinding noise in the steering wheel, failed driver-side speaker, check engine light (several times), CarPlay issues. Needless to say, I learned my lesson.
No, I had them at the same time. Don't have any Hyundais right now. So, definitely learned my lesson. :) @@NickChemist-yf6oj
Sorry you had problems. But I have a 2020 Sonata limited and a 2022 Palisade and haven't had any problems so far. They have been great over the years.
Good for you, Kevin. But sooner or later, we all learn our lesson about something the hard way, wouldn't you agree? ;) @@Kevin-mk6jo
@@Kevin-mk6jo you can't afford a hyundai or kia in the first place.
I know it's hard to believe that my wife and I owned two Hyundais at the same time, but... that wild story is actually true. We did not buy them on the same day (if that's what you mean by "at the same time") though; Tucson was older and it broke. Kona had small problems I outlined earlier, but it did drive fine and it was just more annoying than anything. I traded it in in 2022. Another story that is hard to believe: my good friend from work and his wife bought their 2 Hondas on the same day, to replace their two old cars.@@NickChemist-yf6oj
I want to like the new Santa Fe so much, even on the fence about buying a Limited. But I've heard Hyundai DCTs are not exactly problem free and you guys confirmed my suspicions...
Thank you guys for this review. I was seriously considering buying this beautiful suv like many folks but due to this review I’ll take my business to a Toyota or Lexus dealership. You guys provide a great service!
This could happen to any car…
@@bradleyscarreviews Very true but it’s proven Toyota/lexus and Honda vehicles are very good quality, reliable vehicles. But I still like very much the new design of this suv.
@@stevenscott6715 I agree.
@@bradleyscarreviews Yes, but it is less likely to happen to a toyota. Also, Car and driver or consumer reports, one of the two, drove a brand new sorento recently for 40,000 miles and had a lot of reliability issues as well. I know they are pretty and a bit cheaper but not cheap enough to ignore the quality issues they are having.
@@ariescorner7655 that is true, but they are improvin.
It's good that you guys posted this video. Big thanks and much respect.
I would not want it back after 27 miles and a dealer replaced tranny . Kind of what the insurance industry would term "diminished value " after a wreck rebuild. I'd want a NEW replacement vehicle .
My thoughts exactly!!!!!!!
In a sane world, the dealer would make 1 phone call to Hyundai and Hyundai would replace it. But sadly that's not how it works. The buyer would have to contact Hyundai and work something out likely having to pursue the issue with a lemon law lawyer. Everyone will just tell the customer "that's why we have a warranty". Never mind the lack of trust the buyer will have after the dealer mucks around with it.
goodluck with that, hyundai is a well known scummy company
I agree, but they are doing for the channel and will make a good amount on their videos so not the same as a non influencer.
@@emikomina I agree, I had a Hyundai Elantra that the trans went out at 40K miles, Hyundai looked for every reason to refuse the warrantee repair but I had all the maintenance records so they had to fix it
Wow, sorry to hear about the transmission.
A few months ago, I got rid of a 2018 Outback because of a CVT transmission failure ($8K repair but thankfully still had warranty). I liked the SF Calligraphy so much that I traded and bought the SF.
Though I highly enjoy the car there are issues I am having:
1. it has died three times; I am driving and all of a sudden, I lose power and quickly get to the side of the road. (car is still running but no acceleration) All the errors lights are displayed on the dash. I am able to shut off/restart the engine. Hyundai has checked this three times and can't find a solution. There is an error code that gets logged.
2. The brake pedal freezes solid. Here in Maine when it is well below freezing, I am unable to start the car due to fact that I can't push the pedal in order to start. Hyundai does recognize this issue and a part is ordered. BTW: I found a workaround by using the Hyundai App to remote start the car and it will start and pedal loosens up.
3. The dual clutch transmission should not have been installed in these cars. Mine does exhibit roughness at slow speeds. However, I do find that if I switch to sport mode it smooths out greatly.
Time will tell if I made a poor choice by getting a Hyundai. With such a new car they should let you switch to another one. this could be bad PR for Hyundai.
Time will tell? You told us. 🍋.
I’ve commented on multiple videos covering this car before its release that the transmission worries me. It’s the same 4-cyl turbo motor setup as the Sorento and they’ve had problems with crap transmissions. It’s a damn shame because it’s such a beautiful car.
One of those Sorentos was mine. 2023 Sprento SX
I had a sorrento, when I accelerated it felt off, I couldn't describe it. Traded it in after a year.
And this is the exact reason why I chose to not get the Sorento! But Hyundai will be like Jeep dealing with an awful design transmission decision and takes over a decade to admit and correct a very bad product decision.
Exactly. All the development budget went to making the car inside and out beautiful. What I worry about are the things under the hood.
Also why it helps to buy new vehicles near the end of the current model year. I have a '23 sportage that I got in June of last year. It was late enough into production that by the time I got it, the recalls that were out for the earlier in the year Sportages did not affect mine.
Hyundai exec talking to the CEO: "Sir, I have some good news and bad news regarding the 2024 Santa Fee. The bad news is that a customer needs a new transmission replacement after less than 30 miles. The good news is that it'll cost way less than a $60,00 EV battery replacement."
This is why we love your channel! My wife was seriously considering buying one of these, even she was watching you guys pick up your new vehicle and she hates when I’m constantly watching car reviews on TH-cam lol now thankfully she said she would never go anywhere near this lemon of a car! Good work guys! And thank you!
It was just this one.
@@bradleyscarreviews Hyundai/Kia has a bad reputation with cars that fail. They should make things right and give them a new car or buy this one back
@@cicada9471 they probably will.
@@cicada9471new car? This one has 20 miles on it. Probably wasn't test driven!
Thank you for being a fan and subscriber!
Thanks for the update I was pretty set on getting the Santa Fe but now based on this I am going to have to reconsider
So sorry to hear this guys, but hardly surprised..
Of course. It's built in US lol
Ouch, that'll leave a mark!
@@anthonylim2428
When my 2022 Sonata N Line started making that exact noise, it was immediately after the dealership did a "software update" while there for service. Had no prior issues but ended up needing a transmission.
I'm sorry to hear about this! Luckily, you are who you are and may be the reason you are getting such great service! I am looking forward to your updates!
This is a golden opportunity to not only review a new vehicle but also document the process of going through a major warranty repair and the outcome. Doesn't get anymore real world than this.
Hey guys. Sounds familiar. I own a 2024 Hyundai Tucson PHEV that died at 680 Miles. When driving it I had loss of power and a grinding noise in the transmission and a chirping sound. It eventually crapped out and the noise sounded like a chainsaw. Anyway it was the Pulley/Damper Decoupler. Before they replace the entire transmission have them look at that. And tell them that there may be 2 (my Hyundai has 2...one in front and one in BACK!). They didn't know this at first and when I went to pick it up (after being fixed) it was still doing it. After another closer look they found the 2nd one. It's quick repair once they get the parts (which took 2 months in my case). Just thought I would pass that on as it is a Hyundai.
You are lucky it lasted that long,
Great informative video Drew and Mason! Wow, within the first 27 miles and the transmission gives up the ghost. I remember a person had purchased a new Kia K5 GT with the 7 speed dual clutch transmission and theirs went out. Makes me just a little leary of those transmissions. Looking forward to all the updates on your new vehicle! Mark in Iowa.
My FIL's Santa Cruz started to lose power. They said the DCT was completely shot. There were so many Santa Cruzs on the lot with the same problem that it took our local Hyundai dealership three months to get a new transmission. I'm not sure if the new Santa Fe uses the same transmission, but Hyundai really needs to fix this issue.
Yes, same engine and trans.
The "fix" is to never purchase a Hyundai.
Transmission 1 of 89.... Good luck spending your time at the dealership.
I have a 2019 Tucson. 2 new cat converters last year and adding .5 quarts of oil every 3 weeks. Oil consumption test twice and they keep saying it passed. Getting a Toyota next week.
Is your Tucson the 2.4L? If so, get rid of it ASAP with the increase in oil consumption. It is getting close to end of life.
haha yeah toyota says it's "normal" for their engines to burn up to 1 quart of oil every 1200 miles according to their new car warranty. avoid the tundra, engines blowing up left and right
@@hochhaulThe engine from the Tundra is ok.
@Eugen-E blowing up left and right but "the engine is ok"
@@hochhaul Check The Car Care Nut channel if you want to know detailed info about toyota/lexus engines. The engine is super reliable in LS/LC500 and even Dakar.
I am really sorry that you are having issues with your Santa Fe (especially less than a hundred miles). My 2022 Hyundai Tucson Hybrid lasted 3,000 miles before getting a new transfer case and 25,000 miles before a new transmission and front drive. 5,000 miles later "so far so good".
I will keep watching for updates for sure !
Thanks! Were sorry you had that experience as well!
My 2024 Santa Fe Limited purchased on 2/1 has the SAME exact issue purchased with 10 miles! Mine started happening after about 80 miles. It’s been to service 4 times now and they determined a new transmission is necessary.
My experience with Hyundai and my dealer has not been so great unfortunately. Glad you’re getting some better service than us. We purchased in Spring, TX. Since purchasing the car I think it’s been in my driveway about 2 days, all other days we have had to take it back to dealer. Thankfully they listened the 4th time and actually took my concerns seriously - the concerns I had less than 24 hours after purchasing. Sad it took 4 services for them take me seriously.
They have not been able to tell me what exactly was wrong with the transmission that made them decide to replace it. We have asked Hyundai corporate for this info as well as the service team and neither has an response for us other than that the in-flight data of the car while in service determined that a new one was necessary.
Literally the day after we purchased the car. I brought it back to the dealer with the same exact issues that you described in the video. This fourth service was the time that they determined that the new transmission was necessary. My car has been at the dealer since the 9th of this month and they have not been able to source a new transmission yet for me, they said hopefully on the 22nd they will be able to have a better idea of when they can get one.
I’m ranting now, sorry! Just little baffled and needed that vent 😂 hope you get more clarity and can share!
How much that would cost if outside of warranty?
My apologies but… Yikes, that’s bad.
@@hynsum ... Lots and lots $$$
Wow, how unfortunate. This does not look good for the corporattiin or the dealership. I have had similar issues with both myself. Will not buy a Hyundai product again.
Wow, so this is a REAL issue with these new Hyundai Santa Fe!! It is easy to understand why you would not get equal service as this channel. They have over 460k subscribers and you do not. Good luck and I hope you come back here when your Santa Fe is fixed.
Oh my ... I took this off the list. Thank you for the video
Give it a month or two and you can buy one. They said Hyundai engineers are looking into the matter…and it should be sorted.
Really? See the newer posts. Apparently this is not a new problem with this particular transmission.@@bradleyscarreviews
@@JeffreyHAREWOOD-m5o yeah, seems like it has affected a handful
@@bradleyscarreviews Wrong!!!
@@trumpisatraitor2828 you are wrong.
Sorry about the transmission issue, guys. I saw how excited you were to pick up the vehicle, and how nice the vehicle looked. I hope the new transmission completely solves the issue and that things are all good after that for years to come. Good luck!
Nice tap dancing there fellas
Thanks! We hope so too!
Ford has trouble with their dual clutch too.
The timing of this video couldn't be better. I literally showed my wife two days ago how gorgeous this truck is, because she owned a 2015 Santa Fe and just traded it in two years ago for a 2022 Highlander Limited, which she loves. She had some problems with her Santa Fe, but nothing major and now that I'm in the market for a new vehicle, that's why I was seriously considering the Santa Fe. For about three months I've had the VW Atlas Cross Sport at the top of my list, but recently put the 2024 Santa Fe ahead of it. Mostly because of price. Now, I will be seriously considering paying the extra money for the Cross Sport. I have until the end of the year to make a final decision, so I will be following the progress of this situation very closely.
If you are looking for reliability its probably a good idea to take the Atlas off too!
That’s a lemon. Get another car.
Yep
Get another car that’s not a Hyundai or a Kia.
One bright side car looks so hideous in the back no one will tailgate it 😂
Just don’t get a Korean car. Korean car companies should go out of business…
What do you expect, it’s a Hyundai. Not any better than a Kia. chronic oil leaks from all their engines. If you want a reliable car, you should’ve gotten a Toyota or Honda.
Life lesson I learned after buying anything really when they’re first released is that you’re going to have issues. From iPhone to beamers I’ve had bad experiences owning one of the first ones… now I wait at least a year and learn from everyone else’s mistakes! Good luck you guys! Can’t wait for more content on it
there is a member in facebook page having the same transmission problem. of course they have 10 years warranty, but they dont compensate you for the time wasted and headache on this
Many times they don’t even honour their 10 year warranty, they’d advertise anything to try to sell their cars.
@@andrewgus8763 ... agreed!! If you do NOT follow the recommended service, then you will be denied warranty.
@@andrewgus8763might be differ t here as the issue is stemming very early into ownership. I have read however that the do try to avoid honoring warranties with shady tactics like saying “you skipped an oil change” if you don’t do all service with the dealership.
This is true, they will do everything to get out of honoring the warranty….especially once you milage us high.
@@andrewgus8763Hyundai replaced the block of my wife's 2016 Santa Fe which was 20k off the kms limit. They gave her a rental. I had to provide proof of maintenance which I keep all records.
I'm sorry this happened but I'm glad I saw this. I will def take this off my list to purchase. Thank you
I knew something bad would happen with the 8 Speed DCT in this model. The higher trims of the last generation Santa Fe and current generation Kia Sorento had the same transmission, which was prone to premature failure. When I first heard that Hyundai kept the same transmission for this brand new Santa Fe, I was hesitant about how the reliability would turn out, and I am not surprised that it is bad. Hyundai should have delayed this vehicle and implemented a beefed up version of the basic 8-Speed automatic, which is less problematic than the DCT version. If Hyundai wants to get more consumers and keep them, they need to solve this issue.
Reminds me of my 2007 Hyundai Santa Fe (which I bought new at the time). Also with around 30 miles on the odometer, I was on a highway on ramp when all the electrics simply quit. I could barely wrestle the car onto the shoulder. I made Hyundai give me another new Santa Fe because I refused to keep one that had such a major issue on the first day. They actually complied.
Now that’s a nice first impression! Sorry about what you’re going through.
I'm glad you're getting the transmission replaced and not hearing "they all do that; it is normal."
I understand why the boys bought the car but most people know you should never buy the first generation of a car because it is bound to have issues.
That powertrain has been around a long time as they tell you in the video. And Consumer Reports doesn’t recommend vehicles like the Sorento with the DCT due to transmission issues.
That makes sense, but my mom got the 2019 Santa Fe which was the redesign and no issues after 5 years
The only thing next gen on this is the body.
@@sammydavis991 which makes the reliability issues even more disappointing.
You are absolutely right. I had so many issue with 2007 Lexus LS460.
Great video, just crossed the Santa Fe off my list, will wait for the new 4Runner
Sorry, but I am not surprised. The basic underpinnings of the new Santa Fe is the same as the 2021+ Kia Sorrento which I own. After 32000 miles my Sorrento's transmission started clunking in reverse. After a few weeks I took it in and they informed me that the transmission needed replacement. They immediately gave me a free rental car and it took about 7 days to replace. Kia handled the situation very well and I feel the dealer took care of me. I knew when I bought the car that the transmission could be a problem area. I still have the car and like it a lot. I have 12,000 miles on the new transmission, no problems yet.
I had a 2023 Hyundai Santa Cruz that experienced the exact same thing at 10,000 miles. It's not new, it's been going on since at least 2022. It took 3 months for me to get the Santa Cruz back. I immediately traded it in for Honda. There's a reason Hyundai has a 10 year/100,000 mile warranty on their drive train. You're getting special treatment, a quick shipment of a trans from CA, because of your channel. Everyone else has to wait months. I'll never buy Hyundai again. They knowingly ship vehicles with a terrible transmission.
Hyundai really needs to stop putting Dct in their vehicled and return to a traditional AT. The kia Sorento had the same issue plus it tends to overheat when pushing it too hard.
The best thing about Hyundai/Kia is the fact that they've convinced everyone that their cars aren't still shitboxes. Except now, they're no longer economy car shitboxes, but regularly priced.
They have the best powertrain warranty for a reason; they're prone to fail. This is a company that couldn't even equip their vehicles with even basic safety features in order to save a buck.
To be fair the dealership would take care of you guys very well regardless. You guys are TH-cam influencers, they wouldn't dare try anything funny. Also, you have been giving them a lot of PR over the years as they let you test-drive cars.
Anyways, sucks to have a lemon car. I hope it gets resolved soon. Thanks for sharing the experience.
Always love your review videos. But this is another level. Explaining the issue and possible remediation using your personal experience is really great.
Sorry this happened to you guys.
We appreciate that!
Eeek! Ty for sharing this info. Sorry to hear you're experiencing this. Im considering buying the Hybrid when it comes out. I must say I'm a bit bummed to hear this info. But Im glad they're working with you guys.
I had a VW Tiguan and literally within 6 mths of ownership, I had issues with it for 3 yrs. I got rid of it. Hopefully this doesn't end up being the case with the Santa Fe.
Should not happen with the Hybrid since it’s classic 6 speed auto transmission instead of the crappy wet dual clutch 8 speed
Don't buy Hyundai/Kia OR VW if you want to avoid troubles.
Rav4 hybrid
WOW!!! I had a 22 Kona SEL AWD with Disappearing Coolant. In and out of the local Dealership at least 4 times. They didn't write a RO each time. Last time took 10 days. Found Damaged parts both Underhood and inside the cabin. The Dealer I Leased it from didn't want to touch it. I Opened a NJ Lemon Law into it. Hyundai kept dragging their feet. I traded the car with about 1/2" Coolant in the reservoir. Took a Major Financial Hit. Now I am Leasing a 23 Buick Leftover that was used as a Service Loaner.
If I may, you should do a new segment solely on brand quality control on various models and trims. This would have been a great way to Segway into that. Definitely consider it! Would help people looking into purchasing a vehicle.
Luckily, the Hyundai/KIA dealership experience is universally regarded as being top tier. They will take care of the problem, no questions asked. Best of luck!
I heard that same noise from a take off driving one of the new Sonata's with the wet DCT 8speed. It was a beautiful car, but I couldn't get used to what I was feeling from the transmission.
I’ll never own another Hyundai. I worked for a Hyundai Service Department and the amount of brand new vehicles coming in for new engines, transmissions and ridiculous recalls made me feel very sketchy. The corporate office is pretty useless and they will tell you to kick rocks. I hope they treat you guys better than they do the rest of us🤞🏻
Thank you for your transparency, sorry about the car.
Happy Friday!! I hope you guys are enjoying your new Santa Fe!!!
Wow!! Trading in my leased 2021 Santa Fe in May and was looking at getting the new redesigned 2024 Santa Fe. Now I'm going to rethink that. Mainly because it's also the first year. I know that you always have test cars to keep you going, but did they offer a loaner? Everyday drivers like me don't have extra cars sitting around to commute. Thanks very much for the update.
Just get one but wait until at least the end of this year so they can fix it. Maybe mid next year but I wouldn't recommend it now
Don't by another if you like money.
I ended up getting rid of my 2016 Hyundai Tucson for lurching/jerking and delayed acceleration. The Dealership said my SUV drove normal. As much as I loved the rest of the car, it was not worth the risk. Got myself Mazda CX-5.
We bought a 2022 plug-in hybrid Santa Fe and had it for a year before it died. Started with acceleration delays and clunky shifting in reverse before the car just wouldn’t turn on anymore and stated: “Hybrid battery system failure.” The dealer and Hyundai corporate had it for over 6 months and tried multiple fixes (without success even with their engineers that Hyundai sends to the dealership) before they deemed it a LEMON and repurchased the vehicle. Hyundai is too good to be true. There’s a reason for multiple incentives and long warranty periods to attract buyers to their brand. Sorry you guys are having troubles.
Great video! You guys covering this fatal transmission issue will definitely teach Hyundai a lesson to take engineering more seriously
I remember when Hyundai first came to the United States and the line for service would go down the block and around the corner every day.
That line length seems a bit of an exaggeration.
@@JulezWinnfield Actually its the truth
Should've bought a Honda, Toyota, or Mazda
Twice.
Hi guys ! I had the same exact problem with my 2023 KIA Sorrento, 2.5T and 8DCT transmission. 1st and 2nd gear under moderate or hard acceleration. Same exact slipping/shudder. It happened later, after 30,000miles. No error code, no faults. Dealer said he can replace the transmission if it fails completely. Ended up selling the car. Hyundai Transys.....nope for me. They should have used a ZF. Great turbo engine and fast transmission when they work.
I’ve had my 2024 Santa Fe limited for about a week and put quite a few miles on it and it has been wonderful! Hope y’all get this one sorted out!
And you did reliability history research before buying???
@@jonathanratliff4780 That is a completely refreshed vehicle so how u gonna do a research on a new platform
Don't worry, it's coming.
You’re remarkably calm. I’d insist they take the damn thing back. I also bet a civilian Hyundai owner wouldn’t got responsiveness like this from the dealer or Hyundai Motors.. they’re only on top of it because you’re in the media.
That’s why you wait till everything is fixed getting first isn’t always worth it, let everyone that want it first get it when hit the problems than you’ll see why others choose to wait
This powertrain combination has been around for a few years now, but Hyundai has had lots of issues with their in-house developed DCTs.
Picked up my new 2024 Santa Fe around June 6, 2024. Drive it for a month around town, then drove from Tennessee to London, Ontario. Third day here there was a big "thunk" sound and feel when parked with engine running. Got "shifter malfunction service immediately" message. So, now I need a new transmission, but they have to get warranty approval from US. Have to go home in 3 days, but my car will be at least a week. Dealer up here arranging a rental that can cross the border and I'll have to come back up to get my car in another week. Fingers crossed that I don't have any more troubles!
Keep us updated...I was considering this car
Don’t waste your time, just buy Japanese, it will last for decades. Even a non-CVT Nissan has better quality than these Korean cars. Hyundai and Kia are still recalling most models from the last 20 years due to serious engine fires.
Dont please
Give it a month or two and get one.
Don’t do it! Quality is so bad…. Looks nice but won’t last.
@@legoandsushi dude, it’s just a first year issue.
I don't know if the DCT is a variant of their in-house developed eight speed from 2015- but if it is, that transmission has had issues ever since it came out. It's very sad because it is extremely smooth and very quiet. It was in the genesis models and then it made it of course to the sonata and their other platforms a few years later. Unfortunately, it's not nearly as resilient as their old six-speed transmission and I have too much first hand knowledge of that fact. Hyundai opted to go with a internally built transmission rather than get a trusted ZF transmission for the release of the Genesis model. Between 50 and 80,000 mi. On that 8 speed it will start slipping and jumping from 2 to 3:00, 4:00 to 5:00 and 5 to 6. I've seen numerous reports in the Genesis forums and later even in the Hyundai forums when they started using that same trans and other models. I've replaced two of them so far in my own and and probably looking at a third in the not too distant future. I was really hoping after this many years that they would have figured out what the issues were with their in-house trans but it seems like they have not. Perhaps they should leave it to industries who build and design transmissions as their bread and butter.
My 2004 GMC Yukon XL with 200k miles is paid for and still going strong. 😎
Another 200k to go! Last best Gen of that model with the 5.3L and 6.0L
So is my 2010 Sante Fe 6 cyl AWD with 260,000 miles. Going strong. Starts everytime I turned the key, I keep winter tires on all year and can plough through wet fields, mud and snow. There is no car that I would trust more than the one in my driveway.
@suzamac3260 that's not surprising! 2010 was still Quality years for Hyundai!
That is back when GM made decent vehicles. They went to crap not too long after that.
I've been in the towing industry for years. Hyundai, Kia and BMW are my top 3 tows. It blows my mind how unreliable those 3 manufacturers are. Yes all brands have issues, but nowhere near the amount the mentioned manufacturers do.
This is a common theme with Hyundai dual clutch trannies going.Ive heard they're hybrids have better reliability.
When you buy Hyundai, you get exactly what you deserve. The forums are FILLED with people experiencing this.
Never buy the first model year of a redesign? Hmmm?
I had a 2019 tundra that immediately got a rod knock at 80 miles the next day after purchase. Took it back to the dealer and they swapped me immediately into a nearly exact same tundra and took 1000$ off.
Thank goodness for warranties !
They probably won’t honor it
Wow,, I was very interested in purchasing this car but I’m glad I came across your page,,,I’ll wait to see your outcome,,,good luck
Hyundai doesn’t have the quality control that Honda and Toyota have. And even they have lemons.
check out all the new tundra problems the day of toyotas being bulletproof are over now they have to do small engines and turbos
@@mikejones762agreed but even then Toyota and Honda don’t have as many recall issues as their Korean counterparts.
Hyundai and Kia are consistently in the most reliable car brands in the US. I'm not suprised that this happened to them, never buy the first or maybe even second year of a new car. Its good that this happened to them so Hyundai can fix it.
@@eriksotelo3They actually have increased in recalled lately.
@@MukisaSSthis happens when new generations of car models are released. Toyota has been releasing lots of new cars lately so it’s expected to have higher recall numbers.
i bet non-TH-camrs will never get this kind of service.
Very true, my Hyundai dealer wanted $3200 for a burned out headlight bulb, Poor design and crooks.
Hope it all works out 🤞🏼.
Be interesting to see if others have issues how they take care of the average customer.
What are you driving now? Looks more expensive. Is it a loaner?
Looks to be a 2024 Mazda CX-5 Carbon Turbo.
Correct, I LOVE my Mazda.
It's the 2024 Mazda CX-5 we have as a press loan. Review coming soon!
I had a Kia Sorento 2011. It had a very similar issue where it felt like a jolt and then the gears would not change. For almost 3 years I took it to the dealer and they said can't do anything because they could not replicate the issue. Finally got lawyers and was declared a lemon. I will never get any Kia or Hyundai based on that experience. It's crazy that after more than 10 years, they have the same issue. Good luck the a fixed car back!
Very sorry to hear about the transmission issue, guys! I'll definitely keep my fingers 🤞🤞🤞 for you, and will definitely stay glued to the channel for further developments! I am glad to hear the dealership is treating you right, as that has always been my experience with our local one. Looking forward to a trouble free experience for you, once the transmission issue is behind you!
Sorry this happened to both of you. I have held off getting a 24 Sonata N-Line because it has a DCT. I have heard there are quite a bit of issues with them. Glad my 22 Santa Fe has the non-turbo 4 with the regular 8 speed! When my lease is up it’s bye bye Hyundai! Will get a Honda or a Subaru.
Wow. I was going to get one too. I think, Ill wait.
Or better yet, wait for the land cruiser 250
Listen guys.
You NEED TO HAVE THEM REPLACE THE CAR! NO QUESTION ABOUT IT! Period.
I don't care how good their techs are. Unless you are leasing it and then it doesn't matter cause you're giving it back in 3yrs anyway.
What vehicle are you guys in at the end?
Mazda cx-5 Suna 2024
I had my '22 Tucson die on me while driving as well. Though it was after several thousand miles, not just 30.
Thank you for sharing that information about that dual clutch transmission. Hyundai should've just put the same 8 speed automatic that the Palisade has. Big mistake on their part !!!
100%
@@hynsum
94.8%
In Australia we get the Santa Fe with normal torque converter auto transmissions in the 3.5litre V6 engines (yes we get a v6 version). I have 2020 model. I am surprised they don’t use this transmission more often as it has been seamless. It’s so smooth and reliable.
I bought a Honda CR-V in '21. It chewed through the tires in less than 2 years. It was out of alignment from the factory. I now require my dealership to align my vehicles when I buy them. It doesn't matter the brand. That may be something others would like to know.
Interesting. Never had that experience. My off the wall guess, it may have happened loading onto or coming off the transport but thanks for the heads-up. Wondering if there is any damage under the front end?
Honda has specified excessive camber on most of their vehicles for the past 20 years. An independent tire shop can set camber back to "normal". Your tires will thank you.
@@louisstennes3 I suppose anything is possible. It was the drivers rear tire was just way off. The dealership aligned it when I paid for it and put new tires on at the same time. They didn’t mention any damage.
I have a 2018 Santa Fe and it’s worked like a charm. 82K miles, just regular service and had no major issues
😮 full transmission replacement after some 30 miles!
Dual clutch are a big NO-NO in my book.
My aunt has a DCT bmw. Its been good for 2 years so far. No issues yet.
@@tmyere.I Wouldn’t call two years a ringing endorsement. Let us know in 4-5
I bought a palisade Se then regretted it. Due to poor built quality. I gave hyundai another chance. I bought palisades limited and now Rattling sunroof over any slight road bumps. I regretted doing that too. I've learned to stay AWAY from hyundai. I love their car designs but the built and fit and finish during driving is not there. And I forgot to tell you. I bought a GV80 and my sunroof rattled too. I don't want to demotivate anyone from buying a genesis. But the same engineering issues I had on the palisades went on in the GV80 3.5t. I couldn't justify the price I paid with the car with the rattling sunroof. Which was 84k.
My DCT (DSG) Skoda has done over 160k miles. No issues.
The 330E the guys own is a dual clutch, no?
Bruh just put down deposit and picking up a limited FWD trim this weekend in Florida
I'm hoping the old Toyota Highlander gets a redesign to look like the new Santa Fe. Then I would have the style I love AND reliability AND resale value.
they did, its called. hte grand highlander
The new Toyota Land Cruiser is coming.
@@KevinSackett-mq4zcit’s so thirsty though…
@@randomrazr The grand Highlander is a Karen Vehicle
@@KevinSackett-mq4zc 250 units monthly won't do it.
I am so glad I didn’t wait for it and got a Highlander 😅
Wow and Hyundai doesn’t even get half the criticism Volkswagen gets not a good look for a new model smh
This is the reason why I have my Hyundai in manual transmission. No need to worry about DCT's unreliability. I hope this gets back on the road soon for you guys.
Those DCTs are trash
I guessing in some spots cars they have reason but in family SUV they're just wrong.
@@hynsumCouldn’t agree more, crisp shifts on a family SUV ? I’ve never used the paddle shifters on any of my SUVs, it’s a daily grocery getter
THANK YOU. I was wavering on going out soon and getting this vehicle as I need something bigger than my Challenger (really just need 4 doors and a decent size 2nd row). Will now be waiting to see how widespread this issue is before making a decision.
Same here..
Damn I thought about trading in my 23’ Tucson for the new Santa Fe but after my crappy experience with Hyundai and their shady dealerships I rather trade it in for a Mazda CX-90 or a Chevy Silverado.