What does an IT Desktop Support, Analyst, Level 2 Technician do?
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- เผยแพร่เมื่อ 22 ต.ค. 2024
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![What Does IT Support Do? Level 1, Level 2, Level 3 Escalations [Overview]](http://i.ytimg.com/vi/AfeuTK2SF_I/mqdefault.jpg)
![What Does IT Support Do? Level 1, Level 2, Level 3 Escalations [Overview]](/img/tr.png)
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This video deserves more views!
I start my desktop support job next week. I already have experience as a IT Field Technician intern for about a year and a half.
Clear message, clear structure, easy to understand, thank you
I do this on a military base and get 80k a year. If you can get a security + cert...they will want you
You really helped me as I do that a interview for my new role so thank you again. Thank T
i have recently just started a new role as a warehouse systems support analyst. i have zero experience but i have always been comfortable with computers and tech. What would be the major things i should look to research or improve on? i really want to succeed in this job but i'm just nervous as i have no prior experience. thank you.
How is it going?
I’m in the same boat as you right now. Super nervous, but taking in all the information I can get.
how is/was it
@@InfinityOnHighx1how's it going?
??
Thank you, subscribed. I am considering taking classes. I am that person you were describing in the video. I really love this type of work
Your videos are so inspiring, I wish I had an opportunity to work by your side, I would learn a lot!!!
Thank you so much!
I only wish this was true however in the company I work in they expect us level 2 to also do level 1 work even though level 1 have 4 times the amount of staff that we in level 2 have . So it's not always so clear cut when it comes to IT .
i have a background in computers.. but selft aught.. i fix pcs, hardware and software issues, networking issues, all types of networking setups. wireing cat6 through out homes. id like to make a good living doing IT work. instead of doing it here and there when people i know need help.. but im already 39.. i dont want to waste time going down the wrong path.. what is the best way to go to get the proper training and certificates that most employers look for? thank you.. great video btw
jace gibson A+, and security + are probably the most required.
if you have network experience go for a CNAA cert or AWS. My husband has his CNAA and is Network engineer. he self taught himself and studied to pass all certs and have been in the field for 12yrs and makes over 6figures. He said A NOC position is a good starting point position
Lakeisha Gibson It’s called CCNA, those are great certs to have.
Very well explained.
I graduated with a degree in information technology. I tried many IT jobs. Could never stay with one for too long. I got fired or laid off after each job. I tried coding but i realized that i didnt like it either. I just turned 30 and i have realized that i might have pursued a field that is not for me. I dont want to solve problems or talk to people over the phone about their computer issues. I had to do that. I dreaded going to work becuase of it.
You explain the job very well.
Your in the wrong industry if you dont want to talk or help people i.t. is a customer focused job
Try web design or graphic design
Trucking
Mechanics
Bro is desktop support role is good for fresher?
Do you think a level 1 person can easily become a level 2? I dont have an it background, however somehow I have been working as a level 1 for 2 years now and I saw there's is an open opportunity for level 2,do you think I should apply or study more first? 😔
Go for it. I started out as a tier 2 with no experience. You will definitely be ready I promise.
very helpful
Just the fact that I have engineer in my title is pretty cool .. lol
i have my cisco ccna 200-301 cert, im currently looking for my first job in IT. What roles should i be looking for to get my first experience ? I've been looking for tech support analyst roles but so many of them ask for minimum 1- 2 years experience. Thanks
Data center technician maybe? Or try to look for a job in ISP or telephony, technicians are always needed. Good luck with your search! Congrats on CCNA btw. Consider doing CCNP though.
great explanation!
Have you ever worked in IT Helpdesk or Desktop Support? Please let me know as I’m asking for a school assignment.
HI TheNickRules, yes I have...started off my career providing Desktop and Helpdesk Support.
I love to watch your videos....
Thanks, glad you like them :)
Thank you very much for the great videos you post !
Thanks David, appreciate your comment
Level 2? Pfft! I'm level 7.
Desktop engineer?
Yeah, same thing. The titles are interchangable and can be different depending on the company.
Very informative. Thank you!
Also, you should include women in your jargon. You specifically keep saying "IT guys".
I've been doing IT for 2 years and I have a bachelor's degree in Information Systems Technology, and am building a career towards Data Science.
Women are in technology + science.
True, I like seeing black women in tech! Keep grinding.
totally agree, will keep that in mind :)
Hahahaha. You’re 1 of a kind lady.
Desktop support translates to you being a verbal punching bag by customers for problems other techs and managers avoid like the plague.. desktop support nowadays is no different then being a McDonald's employee at lunchtime rush. There are way better careers than this garbage. I have 8 certs, blew almost 85k on a degree.. it's a joke...
If you have 8 certs and think the job is no different than working at McDonald's you might be working at McDonald's