I had my wedding on royal albatross so they didn't have a hotel stay. Booked a suite at the mandarin oriental for 2 nights and in my booking email I wrote in that it was my wedding day. Oh my god the staff wrote a penned congrats letter, decorated the living area, decorated the bed with flower petals and towel swans, gifted a piece of cake, made sure my room faced the marina upon check in and then gave me late check out till 6pm on the 3rd day afternoon. It was incredible service I love them so much after this experience. Everything starts with a nice email upon booking confirmation
I used to be an inbound-tour travel consultant. Whenever I travelled, I introduced myself with my business name card and I usually got a flight or room upgrade!😂
1:26: 🏨 The general manager of a hotel discusses his role and experiences, including working as a tourist guide. 5:04: 🏨 Roy shares his journey from being a university student to becoming a hotel GM. 8:11: ✅ The hotel manager describes his daily routine, which includes pricing rooms, meeting with the finance department, conducting operational rounds, and handling lost and found items. 14:04: 🏨 The speaker discusses hotel guests taking items from their rooms and the conditions for getting a free upgrade. 16:20: ✨ Tips for securing a hotel upgrade and the importance of human touch in the hospitality industry. 20:51: 🏨 The speaker shares their experience working in the hospitality industry and the importance of providing excellent service. 23:55: 🏨 The hotel industry offers opportunities for career growth and provides amenities for families. 28:04: 👍 The speaker discusses the process of selecting food for a wedding banquet and being a VIP guest. Recap by Tammy AI
I had my wedding on royal albatross so they didn't have a hotel stay. Booked a suite at the mandarin oriental for 2 nights and in my booking email I wrote in that it was my wedding day. Oh my god the staff wrote a penned congrats letter, decorated the living area, decorated the bed with flower petals and towel swans, gifted a piece of cake, made sure my room faced the marina upon check in and then gave me late check out till 6pm on the 3rd day afternoon. It was incredible service I love them so much after this experience. Everything starts with a nice email upon booking confirmation
Roy speaks in the way which I love it!
Love to meet people in the service line speaking so eloquently.
Great insights! I'd like to see more of these where you speak to high achievers in the corporate world.
Finally! A video that sheds light on Hospitality! Hopefully with this video, Singaporeans are more willing to embark on the journey of Hospitality.
I used to be an inbound-tour travel consultant. Whenever I travelled, I introduced myself with my business name card and I usually got a flight or room upgrade!😂
15:57 is what you came for
Can't help noticing how the others keep saying 'HOT-tel' while Roy pronounces it as 'HO-tel' .. and rightfully so...lol
just wanted to acknowledge Denise's quip @1:33. i laughed too :D
18:41 that "Huh" made me laugh.. fuck.. tell me if u dont huh or something.. LOL
Hahahaha Denise damn funny this episode with the random one liners 😂
18:40 "This is Sparta"
1:26: 🏨 The general manager of a hotel discusses his role and experiences, including working as a tourist guide.
5:04: 🏨 Roy shares his journey from being a university student to becoming a hotel GM.
8:11: ✅ The hotel manager describes his daily routine, which includes pricing rooms, meeting with the finance department, conducting operational rounds, and handling lost and found items.
14:04: 🏨 The speaker discusses hotel guests taking items from their rooms and the conditions for getting a free upgrade.
16:20: ✨ Tips for securing a hotel upgrade and the importance of human touch in the hospitality industry.
20:51: 🏨 The speaker shares their experience working in the hospitality industry and the importance of providing excellent service.
23:55: 🏨 The hotel industry offers opportunities for career growth and provides amenities for families.
28:04: 👍 The speaker discusses the process of selecting food for a wedding banquet and being a VIP guest.
Recap by Tammy AI
I saw the S T B hand signs lol 👀
After the show, there will be alot of "newly wedded" couples
Ask Joy take the hippo one since she just learnt about it!
The problem is upgrade with free or charge?😅
He sounds like jamus Lim
I was about to comment this. The voice, cadence of his speech, really like king Jamus
My favorite hotel is Hotel 81. $69 per night.
2nd generation boss?
why u ask him about the duck tours things in that manner, whats wrong with it?
ALGOOOOO
I'm the 50% who hasnt subscribed.
Algooooooooooooooo