Why Tesla Solar Hasn’t Worked Out The Way Elon Musk Promised
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- เผยแพร่เมื่อ 1 ต.ค. 2021
- It’s been five years since Tesla acquired SolarCity for about $2.6 billion. The deal was immediately controversial with some shareholders suing Elon Musk. But fans looked forward to charging their Tesla electric vehicles on sunshine. CNBC interviewed industry experts and recent Tesla solar customers to see how the company is delivering on its promises today.
Correction (October 6, 2021): At 3:30 we incorrectly state that Elon Musk was a majority shareholder of SolarCity and Tesla. The correct statement is that he is a large shareholder, not a majority shareholder.
It’s been five years since Tesla acquired SolarCity for around $2.6 billion.
To convince shareholders to approve the deal, Elon Musk hosted a splashy event in Hollywood, where he held up a shiny roof shingle, which he said was a miniaturized solar panel.
SolarCity was founded in 2006 by Musk’s cousins, Peter and Lyndon Rive. It was backed by Musk who served as chairman of the board at both Tesla and SolarCity. Musk’s aerospace company, SpaceX, had also purchased tens of millions of dollars worth of solar bonds from SolarCity.
“The goal is to make solar roofs that look better than a normal roof, generate electricity, last longer, have better insulation, and actually have an installed cost that is less than a normal roof plus the cost of electricity. Why would you buy anything else?” Musk said at the event in October 2016.
The roof tiles were going to be the next big thing in residential solar, according to Musk, and once Tesla and SolarCity combined, the product would juice the company’s growth while delivering clean energy to homeowners.
After the deal went through, however, new installations by Tesla-SolarCity plummeted.
In the fourth quarter of 2017, Tesla reported a 43% drop in solar deployments compared with when it purchased SolarCity. The company ended up losing its market-leading position in 2018 and now hovers around 2% of the residential solar market, according to Wood Mackenzie. In the first and second quarters of 2021, Tesla installed 92 and 85 megawatts of solar, respectively. That’s less than half of what SolarCity was installing per quarter before the acquisition.
Tesla moved some solar employees to work on building the company’s electric cars and batteries, fired other solar employees, and moved others who had been doing new installations to work on repairs and remediation.
Some of the solar rooftops the company installed caught fire. One employee who raised fire safety concerns internally and filed whistleblower complaints to federal government offices sued Tesla saying it wrongfully terminated him as an act of retaliation.
Shareholders also sued, saying the acquisition amounted to a bailout for Musk and his family’s other businesses.
While the judge won’t deliver his verdict in the derivative shareholder lawsuit until early next year, Musk testified the SolarCity deal was essential to achieve Tesla’s vision. He denied SolarCity had been in dire financial straits before Tesla acquired the business.
Today, there’s growing demand and fresh government support for residential and commercial solar throughout the United States.
But Tesla still isn’t mass producing and installing large numbers of the Solar Roof tiles. Most of the growth in its Energy division has come from its energy storage systems -- from backup batteries for homes to big batteries for utility-scale projects. Most of its residential solar revenue comes from installations of traditional panels.
CNBC interviewed industry experts and recent Tesla solar customers, to find out how the company is delivering on its solar promises. Their experiences were mixed, with customers in Washington, New York and California bemoaning poor customer service and unexpected issues with the installation of their solar panels, and others praising Tesla for making cars and systems that enable them to run on sunshine.
Tesla did not respond to multiple requests for comment on this story.
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Why Tesla Solar Hasn’t Worked Out The Way Elon Musk Promised
The best Tesla product, by far, is Tesla stock.
yup
yes, but that stock is waaay too high....TSLA are valued higher than the next 10 automakers combined...thats absurd.
@@turbodewd1 a bouble,
@@glorious_help it's been a "bubble" for years. I hope you're not on the sideline
@@exaucemayunga22 Knowing when a bubble will pop is virtually impossible. Especially in a cult like the tesla fanboy cult. You're basically trying to predict when irrational people will realize they were wrong. No rational person would be paying the ridiculous valuation that Tesla commands for a very capital intensive business. I'd rather own Ford stock than Tesla stock given the Tesla valuation and I don't really want to own either.
This panel can put out close to 100 watts th-cam.com/users/postUgkxOqI2yqX0XVrhR2BMJciTWrHJpG8FhJyg when positioned in the appropriate southernly direction, tilted to the optimal angle for your latitude/date, and connected to a higher capacity device than a 500. The built in kickstand angle is a fixed at 50 degrees. Up to 20% more power can be output by selecting the actual date and latitude optimal angle.The 500 will only input 3.5A maximum at 18 volts for 63 watts. Some of the excess power from the panel can be fed into a USB battery bank, charged directly from the panel while also charging a 500. This will allow you to harvest as much as 63 + 15 = 78 watts.If this panel is used to charge a larger device, such as the power station, then its full output potential can be realized.
So Elon goes after twitter instead of getting his house in order. I installed solar a dew years ago and initially assumed tesla would be it. But talking with installers and doing research made me realize that it was a product that wasnt ready and i went with panasonic. Elon does’nt care - he is in the pr game .
The funny part here is: Panasonic is Musk's solar supplier.
@@java4653that does not mean anything - it’s not the technology where Tesla had issues - Tesla was lacking on the service side of things- both install and service after install. They were mostly using 3rd parties and calls to service would go unresponded. Resuppiers were’nt provded equipment after taking orders and were left stranded etc. The reviews were bad too. Hopefully they’ve upped their game since then.
@@seattlevkk I used to manage service for a large residential solar fleet. We would constantly get calls from Tesla customers saying it had been months with no response. Unfortunately because Tesla uses a proprietary racking system, no other solar installers can work on their systems. Every other company uses off-the-shelf 3rd party parts so if they go out of business or don't respond a solar customer can call another company for service.
He went after Twitter on behalf of his fellow billionaires, who saw Twitter as the biggest threat to their profit margins.
He could have done ANYTHING other than buy Twitter and been better off. I think he actually set a world record for biggest financial mistake in human history.
"...Elon musk promised"
When the answer is buried in the question.
but but but but Elon Musk invented reusable rockets and blue bird app..
@@huckleberryjam4975 loll he didnt even invent tesla nor paypal
@@dezh81guy93 xactly
@@dezh81guy93 probably kinda like how Jobs gets all the credit for Apple but it was Woz that invented the damn thing. Was he imp? Sure. Did the history of electronics revolve around him? Probably not.
@@dezh81guy93 Methinks Huckleberry Jam was being sarcastic/snarky.
None of this is false or exaggerated. As a model X owner and a solar owner, I know very very well that Tesla's customer service is their Achilles Heel.
There is no point in providing service for a product that doesn’t work. You want to talk to someone who answers with “we don’t know”, “sorry, we can’t do anything about that.”, “yea, it’s broken, too bad”.
SW
And their quality control
@@TheBooban there's no point in explaining things to Tesla fans
That is why green energy must be 100% privately financed. If an enterprising inventor actually believes his idea would work, then he must bear all the risks to produce it. Government subsidies only encourage carelessness. They don't need to care about product quality or customer satisfaction, because they know the Government will always bail them out, even when they don't deserve it.
I looked into solar for my house, had 3 companies out and it is pure snake oil at this point. Not that it doesn't work... but the MASSIVE upcharges and pure greed in the market. It's worse than any used car salesmen that I have ever run into.
The loans and fees are crazy and at this point I will do it myself with DIY before going through a company that adds $50k debt to your house for $10k worth of equipment.
Yep, I plan to install my own system in the next 6 months or so by myself at a cost in materials of less than $8k
Residential roof top solar makes zero sense and when politicians and the like push for it than I know they have no clue what they are talking about and are just parroting some BS they got told. If you want to do this for your house than I would say do it if cost is not an issue of if you are off grid.
Commercial three phase customers are typically on a completely different electrical tariff and there, solar makes sense. The trick is not even to completely replace their supply but to install enough panels so that their demand from the grid is less.
If the people want solar for their homes than it's probably makes more sense to push for it to happen as a grid based installation.
@@donnykiles9522 so all the products that are on the market involving musk today work so they are automatically a fraud? How does that work? I would call that being daft.
@@chitamule9040 With tax credits for 2021 and factoring energy prices in CA, a system that offsets most of a home's electric use can break even in 7 or 8 years for the material cost, without the labor.
An issue in CA is that politicians are already talking trying to add costs to anything that creates carbon and even charge energy customers on an ability to pay basis. I can't see future electric costs in CA going anywhere but up so such a basic system only becomes more valuable in the future.
Lol the issue is idiots thinking solar panels are supposed to be affordable. Just like with whole foods, shop there if you can afford it. If you don't like it's because you're not their target demographic that's why you don't understand it lol. I hear the same thing from my broke cousins in the hood about me not cutting my own grass. They call me an idiot because I'm paying someone $50 to cut my grass when I can do it myself. They don't understand that my time is now at a point of being so valuable that I would lose $400 if I took 2 hrs to do it myself. No matter how much I try to explain this they never understand in my circle it's common sense, in theirs I'm clueless. You Can't fit a block head inside of a round hole no matter how much you try and force it.
wouldn't it be smarter to have a team doing customer support instead of a team to quell the complaints on social media?
But Elon is a "free speech maximalist" .... :))))
This is ElRon Mu$k we are talking about here
@@Warp10000 If you read the fine print, the only free speech he is interested in is his own.
Cheaper to silence complaints than fix problems.
Try selling your house with Tesla solar panels. You need an attorney just for that aspect
This is 100% accurate. I have Tesla panels and two powerwalls. Every step of the process was a clusterflock. Planning, permits, install, inspections...all subpar. My system has never produced over 80% of it's rated capacity, even for a moment, on a south-western facing roof in one of the "desert" states.
You'll never speak to the same person twice at Tesla. They have no follow up. Their systems grossly underperform and timelines are meaningless to them. The Silicon Valley fake-it-til-you-make-it mantra is their way of life.
In public on twitter Elon Musk is the hero of pro domestic terrorist pro abuse pro racism pro misogyny pro child abuse Chinese communist Nick Land @outsideness & musk wants to own the United States to do this he has to over throw the government which would be global suicide for our species he should do business in china not here he is unamarican he comes from Africa .. he does not care about the environment (nfts & other projects he works on fashion he loves they are destroying the planet) or people or art or reality ...he grooms & abuses anyone who has any kind of ideology left right and says whatever anyone wants to hear to manipulate them because his best friends are Nick Land & Nick Szabo & he loves Trump & Julian Assange ... & his friend peter thiel owns palantier and even if would be a great if not good thing for the fbi to get a back door at twitter & serve countless ransomware virtual warrants to all the criminals there it wont solve musks problems with lack of literacy on all these things or the fact that he has a communist wife who admires Phil Spector and Marilyn Manson or anyone who tortures or abuses women
Not producing above 80% is to be expected. The ideal climate is direct sunlight, low pollution, and cold air... which doesn't really work in the desert where the scortching heat not only regrades the panel over time, but reduces operating efficiency.
Kinda like EPA vs real world. You should never except a system to operate at max capacity unless it's some industrial grade stuff.
Also you may more might be bottlenecked by the inverter.
100% your a Bill Gates bot to say Solar from Tesla is no good.
@@tinto278 Girl bye. Or rather, Muskrat bye.
You deserve it for even believing in this miracle product in the first place
We just had solar installed by Tesla. It was a total nightmare and I experienced about 90% of the same problems. It was very stressful.
I've heard nothing but awful things about their customer service. (I've also read about what a nightmare it is to work there, so I don't blame the individual workers). Seems like the only thing Tesla was good at was PR! They even got a Reddit post about them shut down recently because it was unflattering. This is just getting to outright grift territory, I can't believe they were allowed to rip people off like that! I get so mad seeing musk rip off normal middle and working class people, and he shrugs it off like "welp, that's capitalism" and then makes a joke on Twitter about starting a coup. (Which he's actually done before). The things he's allowed to get away with are so infuriating to me
I hope things are at least up and working for you now! I dream about being able to get off the grid this way. It's super cool to see people like you who wanted to take the initiative and expense of solar panels cause they believed in the idea, just to see them get taken advantage of so Musk can focus on what he actually cares about, which is Tesla's stock.
It was? Still is?
@@EE-ie9gm The job is done. However, it was easily the worst customer drawn out experience we've ever had with a company.
At least your honest , this clown in the video was still willing to say he believes in Tesla after being shafted.
It's not anyone fault for buying into the hype but for people to continue to market to others when they know it's junk is insane.
The early Tesla cars were the same, littered with issues, early battery failures, electric germlins, running out of battery when the meter still showed power left..terrible interior build quality...but none of this really surfaced because the owners were so pious about them and shouted down anyone who dared to bring it up.
@@dagnut "my system sucked and the company sucks but I own the car so I'm going to gargle daddy elons balls anyways."
Yeah I LOL at that
I love that any criticism of Tesla and Musk must be done anonymously for safety reasons nowadays.
Because nothing works the way Elon says it'll work. He's the best vaporware salesman of his generation.
I love my Tesla Model 3, and my Tesla Solar, but this piece is 100% accurate. Their customer service for solar needs a LOT of improvement.
I wonder how other solar companies perform. With fewer workers it may just remain with ongoing issues.
I am sure it does. Same for even Tesla car owners in some areas. I think production has been such a focus that customer service has languished. The company needs to bring in someone who can lead a strong customer service team which operations globally. And they need to get a media relations team in place after disbanding it over a year ago.
@@offwhitemke The problem is not the focus on production. The problem is the focus on having the lowest price. That's not a bad thing if you can offer the low price and maintain customer service. But Tesla is hitting those numbers by eliminating customer service. And that is what ultimately will cause them to fail. If enough people start publicly complaining about Tesla's inability to support their product, new customers will be very hard to find - harder even than a Tesla solar advisor when you have a problem.
@@MM-sf3rl Other Solar companies can be worse. Industry leader Peterson Dean went bankrupt leaving a ton of residential customers hanging in the middle of incomplete solar projects.
@@MM-sf3rl Get an Enphase system. The best part with Enphase is that through its installer base, you directly interact with Enphase. If a contractor goes belly up, Enphase designates another contractor as your primary. Your warranty in case of Enphase is directly with the company.
I totally fell for the hype when these tiles were first announced, but then never got around to calling about it. Procrastination for the win!
Same. Procrastinators unite. Who knew it would save us money.
Probably a good idea. It’s just in a beta phase. Gen I versions of anything are not that good.
They only make economic sense if you need to replace your roof anyway. If you already have a perfectly good roof, it's not really justifiable. At that point, just get panels.
Yes!!😂🤙🏼
@BIGFOOOOOT tiles look so much better though
I work for a large roofing company and Tesla will not respond to Solar City's customers when they have leaks. Sadly a lot of solar companies are the same. Shady business so far.
When Govt get involved with so many grants and free money, the crooks come running. It distorts the market and messes it up to function properly.
Tesla needs to quit fighting customers. Instead, treat the homeowners as test engineers. Tesla needs to embrace these volunteers who are feeding Tesla tons of free hands-on data and information. The issues are not customer complaints. They are consequences of real-time, live testing of solar infrastructure.
All of a sudden you know how to run a multibillion dollars corporation….
@@stldweller MAKING A REASONABLE SOLUTION TO A PROBLEM OUTWEIGHS BELITTLING.
I’m a solar user. I’m very thankful I spotted early on the deficiencies going with Tesla Solar. I’m so glad I stayed away from them. I have neighbors who signed up with them and had to wait for 8,9,10 months while others got the shocker when they saw so many “adders” later on. Their price blew up to 2x. That’s not good business practice. Buyers Beware. CNBC has warned you
Yeah the big problem is a real roofer isn't interested in being an electrician as well. and the technology isn't ready yet. good idea but just will take some time.
What surprises me is how I can see the problems. I'm generally a pretty simple person. I see those rich guys driving around and I think what' wrong with these people? I guess they are like the Chinese who live to brag.
“President of the Silicon Valley Tesla owners club” is the cringiest thing I’ve heard in my life
Tesla owners are cringe period.
Check their twitter bro. They are crazy.
I'm really glad I watched this, we have Tesla vehicles but decided long ago not to purchase the Tesla solar. The price fluctuations every month the design of our roof portions where solar could be installed, the prices kept jumping from $50,000 to $85,000 and up and once the price jumped to $170,000 we gave up on the Tesla system and went with Synergy Solar and have never had any complaints. They came out estimated the cost drew up plans 2 weeks later they showed up to do the install 2 weeks later the project had finished and 0 problems so far.
My fried has Tesla solar. He is super happy with it.
@@costamarques3900 yeah, I just found out one of our neighbors has the Tesla solar roof and it's never worked quite right but it does draw in enough power that they are somewhat happy.
@@costamarques3900 your friend got scammed. he just doesnt have enough knowledge on solar so he is satisfied with what he got
@@michoacan55 maybe, or maybe he is an electric engineer and know more about it than you me and a dozen others who chats here.
@@costamarques3900 wait you said *fried* I'm an engineer also but when you wait 14 months for someone to acknowledge you have money and want to spend it on a solar package and they can't even send someone to your house to get an estimate, you know something is wrong.
It's insane that those people are paying that much for solar panels. My aunt installed solar panels in her home and it only cost $5k (which is still insane in my book) and they have never had issues with it. We need to stop turning things like electric cars and solar energy into status symbols.
$5k for what, like a 2.4kw system with 6 panels? lol
$5k? Lmao.
But does she have an mobile app with a futuristic interface? Why does it feel like tesla customers ALWAYS have more money than sense?
@@LordSaliss there are incentives programs in NYC that pay substantial per KW and my uncle works in construction with experience in electrical wiring and plumbing so he was also able to coordinate the labor. Obviously, he had all the ingredients to make the switch but thats not the case for most people in this country since not all states and cities are willing to make the investment.
Toyota's 2023 Prius offers an optional $610 solar panel roof feature for passive charging while the car is parked outside so why couldn't Tesla Models do something similar?
I am in Australia and have a very successful 6kW solar panel installation on my roof (not Tesla) that during summer often generates up to 43kWh per day. It cost me AU$6000 (about US$4500) plus government subsidies. The system was installed within a few weeks of being ordered and there were no issues. I am very happy with it.
How long until your initial investment is paid off? Also can you isolated from the grid via switch to stay online with a power outage?
@@deantries2fish319 At US$4500 there is probably no battery included.
Here in Germany most people just have the panels and inverters and sell electricity they don't use to the local utility company, An installation like this is paid off in about 10 to 12 years at electricity cost as they where some two month ago. With todays cost it could be around 8 years.
Recovering the cost for a 10KWh battery storage system is close to impossible for a normal german household. Again at already historical electricity cost.
But with rising cost for oil, coal, natural gas and falling prices for batteries, this might change within a year.
@@deantries2fish319
Power outages seem to be a peculiar American thing. The last time we had a power outage was during the worst of the earthquakes in 2011, in Christchurch, NZ.
@Chic Chew Those who pay tax paid for it.
@Chic Chew no, the guy got a subsidy from the government. He himself didn't pay for the subsidy in the form of taxes, every taxpayer did. So he did come out ahead.
Sad to see something with such promise so badly handled.
This is not true, it just costs way more than expected and twice as much as regular solar so it isn’t very appealing. It wasn’t handled to perfection but what can you do?
Badly handled? Compared to what? This is new tech development, you are guaranteed to face issues.
@@archigoel this is more than just "issues"
@@archigoel Agreed, with respect to new technology bumps in the road. However my concern was with basic business organization and planning issues; not doing basic things like having your supply and installer and customer support network ducks in a row before going live. Poor customer support can be especially damaging to a business's reputation and can be hard to overcome. All that is particularly odd given Elon's considerable expertise and amazing success in some other areas. It may be that he just had/has too many irons in the fire and solar was the one that got the short end of the stick.
@@sillystuff6247 Congratulations. However, this has zero to do with your stock portfolio and very little to do with the overall price of Tesla shares. Elon has obviously done many things amazingly well, to his credit. I admire him for that. In this case he just didn't.
In 2008, I installed interlocking solar roof tiles on newbuild apartment buildings I project managed in the North of England. The product was called C21e and manufactured by a UK company called Solar Century. Years later, Elon Musk comes along with his 'revolutionary' new interlocking solar roof tiles, purporting to have somehow invented the concept. Then again, apparently he never actually set up Tesla, so he does have something of a track record of passing off the efforts and innovations of others as his own.
Wow sounds like you're in the camp of the Winklevoss twins. Next you will tell me Jordan gets too much credit for Nike Success. What was Nike before Jordan or Tesla before Elon, they were startups. Jordan wanted nothing to do with Nike where Elon was a major funder of Tesla and ran the company.
@JoshStevens... Wow, you sound like just another Muskrat in Elon's troll army, rushing to defend his particular flavor of snake oil whenever someone has the nerve to turn up their nose while taking a sip...
I don't know what's more fun to watch, Elon's slow, steady stumble from grace, or the Muskrats slowly realizing they backed a conman....
@@Jmsadv Nice how you breeze by the fact that Musk still claims that he’s one of the founders of Tesla. And that the key point that Musk has a history of reinventing things, often, making them worse and claiming they’re his idea. The guy stood there on the street and claimed that everyone was looking at functional solar roofs and they weren’t. What does it take to break the spell that he has over people like you?
I will be going solar soon. Perhaps in the next 3-4 years. However, I think I'm going to go the DIY route. It's not hard. The equipment prices are falling and the systems are becoming more integrated and easier to work with. Going this route today I'm looking at about 4k-6k in cost and it will take me a bit more installation time vs having a crew install it.
In public on twitter Elon Musk is the hero of pro domestic terrorist pro abuse pro racism pro misogyny pro child abuse Chinese communist Nick Land @outsideness & musk wants to own the United States to do this he has to over throw the government which would be global suicide for our species he should do business in china not here he is unamarican he comes from Africa .. he does not care about the environment (nfts & other projects he works on fashion he loves they are destroying the planet) or people or art or reality ...he grooms & abuses anyone who has any kind of ideology left right and says whatever anyone wants to hear to manipulate them because his best friends are Nick Land & Nick Szabo & he loves Trump & Julian Assange ... & his friend peter thiel owns palantier and even if would be a great if not good thing for the fbi to get a back door at twitter & serve countless ransomware virtual warrants to all the criminals there it wont solve musks problems with lack of literacy on all these things or the fact that he has a communist wife who admires Phil Spector and Marilyn Manson or anyone who tortures or abuses women
You void the panel warranty if not installed professionally.
I would recommend getting pricing for the install as well as the kits because I have seen companies sell the DIY kits for more than the price of a full install and claim you are saving money.
You also need to line up an electrician ahead of time if you need to do a line-tie at the electrical panel or meter.
@@patrickcorcoran4828 The connection of anything to the power grid is only done by the power company. You are the electrician on a DIY job at your own house. All you need is a permit and completed inspections and they will do it for you.
@@Dylan-yf5tj False. No panel manufacturer would limit their market with such a restriction.
I like how everyone critical of the company asks for anonymity because they know they're gonna get flooded by the Tesla fanboys lmao
th-cam.com/video/z8E78hPaxkE/w-d-xo.html
I guess you didn't watch the video. If you did, you would have seen people on camera critical of the company with their names typed below.
@@kenbob1071 ikr I think he meant TeslaChart that guy was a f*cking idiot and Supported Nikola and promoted it to everyone just to bash tesla fast forward to 2021 their CEO is accused of fraud and he has been a laughing stock till date .
Lmao that guy is a Tesla short seller.
0:51 Did you not watch the video?
For those folks who are having issues with the relationship between solar panels and their roof system:
Standing seam steel roofing is the best base for solar. Zero protrusions into the roof, the panels clamp to the roof and can easily be moved and replaced when needed independently of the roof itself.
Sounds like the way to go for sure. Tesla solar roofing is really best suited for HOAs and places that ban traditional panels.
It's really pretty easy (and goes along with what many have stated in comments)- put some money and people into this part of the business. The business model could be sound, but the Tesla businesses always seem to be strapped for money to both grow internally and also to support the business they've sold. The intent was for solar production to be a core business and have both production and storage be separate, but related elements. They in turn would be synergistic with the automobile business to provide for easy means of vehicle charging.
I tried to get a Tesla powerwall a couple years ago to go with my non-Tesla solar panel install. Talk about a joke. Installers couldn't get them, then they stopped selling them separately (e.g. without buying Tesla solar panels), then that process even SLOWWWEED DOWN as I understand it due to lack of supply.
Tesla is great at conceptualizing products and getting them to initial production, but not great at ongoing production execution and support of what's sold. The former seems to be improving on the automobile production side as new Gigafactories come online, however, their other businesses fail in that regard.
Tesla needs to reorganize into lines of business such as Transportation (Automobiles and Trucking), Power Generation (Retail and Commercial), and Power storage (Retail and Commercial), Artificial Intelligence and Robotics, and Physical Infrastructure (the Boring Company), with separate heads for each unit reporting to Elon.
I agree he should keep management tree flat, but he cannot DO IT ALL and right now that is pretty evident that he has spread himself very thin. At least with SpaceX he has Gwen Shotwell, but it's unclear to me what amount of managerial activity she actually performs for SpaceX day to day and if she has any say in what's going on with Starlink. SpaceX is ripe for reorg as well to have various business divisions.
Each division needs to have its own head and its own level of capital expenditure that is identified and known. They need to grow their businesses separately, but also as a whole. The challenge will be to maintain synergies between business units. They clearly can't do that now so any organizational change would not necessarily make things worse.
If they could get all parts of the organization producing goods and services in synchronicity and provide exemplary customer service to go along with the products, Tesla (and separately SpaceX) could be another order of magnitude better as a company.
Very, very well said! And adding this Twitter fiasco into things over this last year is ridiculous.
Elon musk is easily distractible, and he needs to focus on a few things and do them well. Or give up operations control and development to someone who is just as skilled as he is, in making some good things he has started, even more successful.
Better tell Elon on twitter about this. Joking aside, this is what the CEO told his customers to do about bad service from Tesla service centres. The lack of professionalism is already biting them in the back...the various organisation needs better leadership like you said.
He is spreading himself even thinner because of his ego. He now has a new project, to make Twitter profitable while he's driving away the advertisers. How's the boring company doing btw? lol
If Tesla were that amazing, it wouldn't be strapped for cash. Musk himself could loan the company billions if cash was all that is needed. And banks aren't shy about loaning money when they know they'll get it back at a good return.
@@Moosetick2002 No no, you see, Tesla's financial problems are the fault of the SEC and Dr. Fauci. It's that simple. Couldn't be Elon's leadership.
given Tesla's history, why would any of this be a surprise. you buy Tesla now, you're basically a beta tester, not just for the tech, but their entire workflow
That’s how the world works, if no one were “beta testers” for laptops you think we would have laptops? There were people who called it stupid and prefer to write everything down and the computers are too slow or cumbersome back then so they preferred notepads that you write on, soooo your point is basically invalid because in order to make something good you need to test it, everything in human history has progressed this way
Just to add my experience: I have Tesla solar panels and Powerwalls and from order to installation wasnt that difficult. Literally took only a few months. I had an issue getting my app to work for the first week or two, but it’s worked flawlessly for over a year now. Not every customer has had a bad experience.
But Fact is Tesla needs to improve their customer service and Quality Control.
People want to focus on the bad because everyone wants a shot at the throne.
You're public figure with a following. Of course you're gonna have good customer experience
@@AnkhapostleDisciples zero people at Tesla know who I am. If they did I would have FSD Beta and get invited to events
Do you have standard Tesla solar panels or the new Tesla solar roof tile system?
It’s not just one company, the entire solar industry is plagued by poor customer service. It’s really a shame.
Most at least get their panels
I had good experience with small local installer who had lowest price.
th-cam.com/video/z8E78hPaxkE/w-d-xo.html
@@jaffnaaaththal2619 what's that have to do with anything?
This is because solar energy doesn't make economic or practical sense. It only sells because governments are making practical electricity (fossil fuels, nuclear) artificially expensive while it's subsidizing solar.
There is almost no other industrial process where harvesting of dilute, intermittent resources is done. Practical energy is produced in concentrated factories that can operate 24/7/365 regardless of weather or season, and then distributed to consumers.
The consumer producing his own power makes about as much sense as if everyone would produce their own cars or their own food.
just from how cool looking the roof looks, i already knew it's in reality much more expensive than the traditional shape solar panels. probably also less efficient.
I almost bought tesla solar panels, but after researching the equipment they use I decided not to.
They only install string inverters and cheapo panels. I'm not surprised the rest of this operation is similarly terrible.
Tesla customer here…after six months and many calls, I still can’t monitor my solar, don’t have a gateway, and will have to give up my warranty if I have tesla expand my system or add a battery…honestly the worst consumer experience I’ve ever had.
That's unfortunate because I've had nothing but great customer service from Tesla. While there will always be bumps along the road to innovation, I believe this company is the only one making serious strides towards green energy.
🤬🤬🤬💩
I have to agree. This is a solar company without any customer service. It works fine unless you have to contact them for any reason whatsoever.
@@Batwing2465 There is NO SUCH THING as "green energy"! You still have to drill and dig for the materials to make all the parts! Nothing's for free folks!
"I'm a con-man, or maybe I'm a god..."
I had solar installed on my roof 4 months ago for a fraction of what these guys are paying with absolutely no headache whatsoever. Sounds like people don’t care about reading reviews as long as it says Tesla they will buy.
The solar shingles are not practicable for most homeowners. They are 4 to 5 times more expensive than a normal roof, adding solar panels to a good roof is much more practical in my view.
Traditional panels don't look out of place on a roof at all. I don't think the shingles were even needed.
Architects need to start designing entire roofs to maximize the collection of photovoltaic energy.
seems that my comment has been deleted for adding a simple link related
they do, in Australia we have north south facing windows while minimising east and west, we also do our best to maximise the angle of the roof so that PV can be retrofitted at the correct angle that would give the most power based on the location, I'm surprised the USA has not realised these simple little tweaks that make the home more energy efficient and need much less power to actually run the household.
People are thinking that PV panels are going to be the end all method to saving climate change but no, you need to properly design 8 star energy efficient homes designed for the climate that they are housed in THEN think about PV panels without having them as an afterthought
@@HappyfoxBiz I fking hate how youtube doesn't let you post a link one time??? It like they are censoring you before you even post it 🤣🤣🤣
@@HappyfoxBiz I'm sure modern architects have figured it out but the problem is homes in America were built 30 40 50 60 70 even 100 years ago like my house, and although the sun was out in those days they weren't thinking so much about photovoltaic cells
@@laprepper I'm not talking about old houses, I'm talking about those newer homes that seem to be built with inefficient material
My brother-in-law is a master electrician and used to work for Tesla Solar but a couple years ago there was a firing wave that included him. Recently they contacted him to see if he would come back but he has moved on. One time they didn't have any room in their shop because Tesla filled it to the brim with cars that were to be delivered in the region.
In public on twitter Elon Musk is the hero of pro domestic terrorist pro abuse pro racism pro misogyny pro child abuse Chinese communist Nick Land @outsideness & musk wants to own the United States to do this he has to over throw the government which would be global suicide for our species he should do business in china not here he is unamarican he comes from Africa .. he does not care about the environment (nfts & other projects he works on fashion he loves they are destroying the planet) or people or art or reality ...he grooms & abuses anyone who has any kind of ideology left right and says whatever anyone wants to hear to manipulate them because his best friends are Nick Land & Nick Szabo & he loves Trump & Julian Assange ... & his friend peter thiel owns palantier and even if would be a great if not good thing for the fbi to get a back door at twitter & serve countless ransomware virtual warrants to all the criminals there it wont solve musks problems with lack of literacy on all these things or the fact that he has a communist wife who admires Phil Spector and Marilyn Manson or anyone who tortures or abuses women
Roaming Home Depot’s to setup consultation appointments for Tesla. 2018.
Take much to create the theater.
Solar died in the early 2000s… just going to say solar isn’t green energy at all. What it takes to make a panel has a crazier impact to the environment than drilling for oil… the biggest thing about solar power is it doesn’t work.
I'm *shocked* to learn that Tesla overpromises and under delivers. And Elon Musk was always such a trustworthy guy.
One of the main problems with Tesla's approach to solar PV was to make it into roof tiles. Because there are fewer parts and less labor for actual solar PV panels, Tesla actually made solar PV *more* expensive, which is the exact opposite of what needs to happen if rooftop solar is to become the new normal on homes.
Yeah, they assumed the ugliness of conventional panels was the reason why people install the rather than the fa t that energy was really cheap then.
People don't care about solan panels on. Roofs
@@Professional_TH-cam_Commenter it is too ugly tbh. I do hope HOAs ban all non harmonious solar roofs
Always with Elon. Everything is about appearances rather than practicality
@Lucas Fernandez all HOA’s are criminal scams and they should be outlawed.
@@LucasFernandez-fk8se Love the petty tyranny of HOA's.
I see two problems here: 1. making the slates and crafting everytime a customized roof. 2. Planning permissions and the electrical design and permission from the grid.
Very difficult to go around these two.
It's gotta just be the first one right? The second reason is not all that different than normal solar I would assume. But the fact that every roof is different and is installed by local contractors is no joke.
th-cam.com/video/z8E78hPaxkE/w-d-xo.html
Isn't it weird CNBC made this video today
Coincidence? I don't think so
GM: down 33%
VW%: Down 8.2%
Stellatis: Down 19%
Nissan: Down 10%
Subaru: Down 30%
Ford: Down 37%
TESLA: Up 73%
@@oxide9717 ya. They do this type of stuff often. Remember two of their previous videos on nuclear fusion.
I think a lot of confusion will be solved if CNBC is more transparent on who is sponsoring then for this type of content
Musk is a phoney,they stole the Tesla name.
I knew it looked too good to be true, but I wanted to believe because I wanted to. Thanks for bring this up. This is how News should be done!
I started a quote with Tesla, they sent me a “detailed design plan” for my house. Except IT WASNT FOR MY HOUSE AT ALL. No where near the same. Same address but I have no idea what house they drew/captured in their plan. I was told this was based on satellite imagery.
I took that as a strong enough sign to avoid going forward. After this reporting, I feel even more sure I made the right decision. I hope someone gets this right. I’d like to contribute towards combating climate change with a solar roof sooner rather than later.
When roofers get involved in anything it automatically becomes sketchy.
th-cam.com/video/z8E78hPaxkE/w-d-xo.html
Roof your own house. Tesla is fake.
Lmao
I am a roofer, and I approved this message.
@@MM12684 you’re probably one of the better roofers out there. I’ve had 5 roofers come, one being abusive as to why I got up on the roof (I did so out of frustration) and a dozen more not turn up as promised to fix a roof leak. All failed to fix the issue but they have the audacity to tell me I know nothing and they know how to fix the issue. I’m at a loss.
I got a standard PV system on my roof.
I don't think it's ugly, quite opposive.
I love how they create an second roof, which protects from cold and heat.
I love the way it's looks, and my friends as well.
I don't see any point of tiles, which are so expensive, which means they will Not pay back, and the installation takes forever.
Let's don't forget that in 20 years time, all of that will need to be replaced with new ones.
From my point of view: solar tiles are pointless!
With respect from France.
If a composite roof works in your area you are right the price of solar roof tiles don’t make sense. But if you were already going to pay 3 time the cost of a composite roof so you could have a slate roof. Then the cost of a solar roof makes sense.
This is true for very few people. But it is good that they are trying to make this work. For my self I did a composite roof and a SunPower system. Which cost me less than half of what a solar roof would have been.
Tiles are not more expensive tho... if you're building a new house it only make sense to put those solar tiles. If you have an existing roof sure, might be more expensive. But when building new, you get better insulation, durability and free energy at a lower cost. When the 100% figure out the customer support on this HUGE project, this will be amazing, both financially and energy-wise
I live an area where solar panels would a) be very visible, i.e. northern hemisphere, the south-facing roof is directly pointed toward the street, and b) cause huge objection by my neighbors. I live in a very conservative, southeast U.S. neighborhood. (think, 9 out of 10 are Trump voters.) b) wouldn't matter if it also wasn't the fact that my wife hates the look of panels on roofs. However, I might be able to convince her of solar that looked like a normal roof from a distance.
@Jay Oyster That can definitely be a problem. Washington state has a law that an HOA can not restrict solar on your roof. But when me and a neighbor started talking about it our hoa definitely still tried. It destroyed our hoa and so we voted to disband it.
I payed extra to make sure there was no visible conduit and made sure it didn’t break our roof line. We really like the architectural design of our roof. That being said. It definitely looks different with the panels. And we are planning to put panels even on the north side.
@@JayOyster Your house would be a perfect case for a new form of tile roof, but I'm sure other competitors would probably try to damage your roof so you would give up. I'll bet, without tampering the tiles would last better than thirty years.
9/6/22 New Tesla Solar client here - Just had our onsite inspection. The Tesla employee was polite, fast, and efficient. He repeated what we'd already been told from numerous follow-ups that we'd have an anchor installed when he was doing the inspection that would be removed and the hole would be patched. Tesla was the most affordable option and I liked that they now own their manufacturing facilities and don't farm out the labor, so far it has felt pretty streamlined. I had some back and forth with their solar design team to get our offset to as close to 100% as possible (max allowable by NV Energy in our area). I did want to mention that I opted out of battery backups. In Las Vegas, we rarely have blackouts, so the most reasonable backup solution to me would be a natural gas backup generator (which I haven't even decided to do yet).
Will follow up on my entire experience, just give it a comment so I know someone's actually reading this to make the follow ups worth my while.
Just so you know: no one cares. 😁
Great work on the audio balance between the music and voices CNBC.
Dear solar installers of any kind,
If you truly want this industry to succeed, then making sure your customers will speak well of you is key. Even if things are expensive, those that can afford it will speak highly of the experience and the results. You really cannot afford to mess this up-regardless of your stance on the climate.
The best comment I have read today. This advice goes for any industry/product/service but especially for an industry that is emerging and can elicit emotions from people.
To quote the late Stanley Marcus (yes, that one Neiman-Marcus): "Quality is remembered long after price is forgotten".
Musk succeeded, for Musk. Doesn't matter what the customers say, he already cashed the billions in government subsidies. Dude pays less that 100k in federal income tax, and his companies pay ZERO.
In South Australia, got a 10.8kwh solar system + 1 x Tesla Powerall 2 for USD$11k. My AUD$4k/yr electricity costs have dropped to $400/yr. I think Tesla should focus on batteries and leave solar to others.
Why doesn't literally everyone in all of Australia have solar then. Jeez
In the United States, if you have a system larger than 10kwh, the government will literally force you to buy an insurance policy because you are "classified as a tier 2 energy producer" or some bs jibberish whacko logic we have because our energy companies are upset they're losing money
@@jaybartgis5148 30% of houses do, other 30% is rentals, so that only really happens when a personal home with solar becomes an investment rental, so only 30% don’t and installations are rapidly increasing year on year. Quality/cost used to be dubious and expensive. Was only the last 5-8 years that it became really economical.
My Tesla battery now would cost almost as much as my solar/battery combined due to demand/supply and reduction in rebates, so home battery adoption will slow. Solar though is still growing fast.
Of the remaining homes, many are too shaded by trees or have complex rooftops making solar difficult. But yeah, most houses owner occupier without shading already have solar, national capacity of 11GW across 3 million homes.
Tesla use Panasonic battery lmao
The basic problem is that most architecture still does not anticipate requirements for solar.
that’s a problem to the degree that the solar providers lie about it.
Living in Nevada you would think I could replace my roof with a Tesla roof. But the outrageous cost is not worth it.
Lol when I had my solar roof installed they literally just showed up started tearing the roof off without even ringing the doorbell or calling before hand. They had also tore off the roof of the barn which I wasn't in The contract and I had just gotten done a few months ago. So I got the barn done for free I guess
Getting in contact with customer service was pretty bad even after I got my direct line to my project manager. You know customer service is bad when the tesla electrician that came to install my power wall had to wait an hour on hold calling tesla ...
Though my roof only costs 23k for 5.5kw system and threw Ina ",free barn roof and powewall"
This is so hilarious dude.
Lolol
Hey at least you got an error in your favor
But the price. Did a 6Kw standard system myself and it only cost 8K. It was without battery but still.
@@honesty_-no9he That’s because your governments aren’t run by petroleum companies
The bald man saying "Please, uncle Elon" is the highlight of this video.
he really ment Daddy musk 😂
You should look at the face of his wife when he said that 😂
Mindless fanboys will literally buy anything just to please Elon Musk
@@MrChrist741 she cringed so hard
@@User-ju3zg she immediately looked down in shame lol
The fact that I still see ads on TH-cam promoting tesla solar. I wanted to look into tesla sola, but now, I think ill research other solar companies and check the better business burea and consumer reports on them. Loved this video. Tesla, get your act together.
Are these issues with solar panels, installing and operating them, and customer service mainly exclusive to Tesla? Do many other companies have similar issues?
In public on twitter Elon Musk is the hero of pro domestic terrorist pro abuse pro racism pro misogyny pro child abuse Chinese communist Nick Land @outsideness & musk wants to own the United States to do this he has to over throw the government which would be global suicide for our species he should do business in china not here he is unamarican he comes from Africa .. he does not care about the environment (nfts & other projects he works on fashion he loves they are destroying the planet) or people or art or reality ...he grooms & abuses anyone who has any kind of ideology left right and says whatever anyone wants to hear to manipulate them because his best friends are Nick Land & Nick Szabo & he loves Trump & Julian Assange ... & his friend peter thiel owns palantier and even if would be a great if not good thing for the fbi to get a back door at twitter & serve countless ransomware virtual warrants to all the criminals there it wont solve musks problems with lack of literacy on all these things or the fact that he has a communist wife who admires Phil Spector and Marilyn Manson or anyone who tortures or abuses women
Why won’t they get the people to do extra customer support instead of scouring the internet for negative comments🙄
My best guess is that in order to have effective CS(customer support), they'll have to get more people to do it. In order to be effective at CS, you must be absolutely familiar with the situation. With any complex situation, to be absolutely familiar with the situation, you must be deeply involved in the company or design of the company's product.
If tesla has been anything so far, they have been non-transparent(they don't want to reveal too much info). The last thing they are interested in doing at this time is hiring a bunch of people to answer phones all day....yet these people would be immensely invested into Tesla--they would know every single detail, from engineering designs to customer profiles; job estimates and technology deficiencies.
Tesla doesn't need any more loose ends, therefore more CS is highly doubtful.
Simply hiring more goons to answer calls won't please anybody, because goons are low-level and don't have access to the sensitive info that would actually provide people with helpful answers and timelines.
No thanks. Get their act together first.
Cause we are a bunch of trolls
Because El*n m*sk is a scam artist
4-10 people to scour the internet, 50+ highly qualified support techs to answer phones. Pretty easy short term choice.
14:10 Poor people, they're going to have SO MANY issues with that roof how that was done.
Yep that was terrible
How long would an install take if I ordered it now.
I would not put a fire hazard on my roof if Walmart had them removed.
That dude saying "please uncle Elon" is the cringiest thing I've seen in my life.
I don't understand the god like position this man has when he consistently over promises his products and almost always delivers with some sort of catch
He's a badass. But yes some people just be weird
@@mrdotomuch488 yeah constantly over promising and under delivering is so badass. Punishing anybody who has any criticism of you is so badass. Removing features people paid for is so badass.
At least he didn't say daddy Elon
@@ThomasTheTankEngine22 i have tesla shares its pretty bad ass
How is he a badass? Even from a charismatic sense, he’s one of the most awkward people I’ve ever seen. I guess the only way he’s a badass is his ability to steal from dumb people sold on his lies.
Good report.
I work in the industry and have found that So many delays are caused by a cacophony of municipalities and utilities requiring so many different types of installs, or permit and inspection requirements. Until the utilities and municipalities of all the states get together and homogenize the system there will always be long delays for the installation process of solar.
It would be nice if you could do an in-depth report on that.
Also, It is almost impossible to find and keep electricians and laborers in this field. That is a huge logistics for companies to hurdle.
Lol you do know they have no ACTUAL interest in reporting anything that HELPS elon musk or the industry right? They're not trying to ACTUALLY assist in helping the planet. They just want to leverage your everyday run of the mill average IQ human who thinks they are smarter than they acually are and play to their most common instinct to complain.
@@tigreytigrey8537 No truer words have been posted in the comments of CNBC videos.
@@tigreytigrey8537 you are spot on, bashing Tesla is what they do. The cars are doing so well now that it's embarrassing to keep on about them so they turn to the home solar. No mention of the megapacks etc.
Which is why we need humanoid robots as well as AI to take over industries that need more people for society to develop faster as well as make it convenient for people to get services and overthrow the municipalities and utility companies cuz they’ve both become a monopoly and useless and careless and get in the way of progress…or is it just the shortage of electricians that can’t get to every site and are backed up and take forever to approve things when really…it should all be done within 1 hour (the checking part) and remotely approve everything instantaneously…and homongenize the electric grid policies and stuff…
None of Elon’s company are making money , that’s not strange to you
The guy said we love you uncle Elon 🤣🤣 and his wife was so ashamed
If tesla is having so many issues what other company offers something similar to the shingle tiles?
CNBC: Why Tesla solar hasn't worked out the way Elon Musk promised
Average person: Because we can't afford it
@Duncan Donut Donut in Singapore, you need $100,000 to buy a Toyota Corolla! That’s Singapore. They dislike car ownership and as for solar, Singapore will get their green solar energy from Australia via undersea cables.
This is when Elon should realize that one man show is good for one company and he could not be face and authority of several corporations.
Don't be a key man risk.
Conclusion: Tesla Solar City sells subpar solar products at twice of the standard price , make you wait for more than 10 months for installation and provide you with useless post sales customer support. Same subpar product like Tesla cars in comparison with Toyota. Bottomline : Avoid Tesla.
I never understood the point of "hiding" the solar cells into the shingles.
If nothing else you DO want to make a statement about the fact that you're using solar panels and proudly showing off to friends and passerby.
You know… Japan has those solar panel roof tiles and several houses have that type of roofs. It is still expensive but it is already commercial for at least fifteen years ago
Japan is always 15 years ahead in everything
@@exaucemayunga22 reliable too
@@liam3284 USA is like apple of countries. They "invent" things that some countries already have, take credit for it and jack up the price
@@MashZ part of the problem is they dont recycle them to keep the prices up and keep people buying new ones sooner.
@@exaucemayunga22 Nah.
One thing that I didn't realize was that photovoltaic panels really don't deal well with partial shading. So roof top solar and tall trees providing cooling shade are not compatible. You need to pick one or the other. What if you pick solar and your neighbor picks tall trees?
Split banks or micro inverters solve this as long as your neighbours aren't creating a rainforest.
Yeh that should be kinda obvious
I would choose trees. Better for environment.
You could poison your neighbors' trees or take a chainsaw to them. Just a suggestion...
@@justinmanley8131
We only need the branches gone so high-throw chainsaw juggling should do it.
Well this is what happens when you have to run like 50 paradigm-changing, disruptive companies at once lol
No, this is what happens when you lie to investors and customers
Just wanted to say that your comprehensive tech journalism doesn't go unappreciated!
I live in Australia and have a 5kW solar system installed with a 10kWh Sonnen battery. Cost was just under AU$20k (about US$14.4k). Installed in one day, a month after ordering, and now I pay $49 a month for electricity (I'm in a VPP plan with Sonnen Flat) instead of $250 a month which is what I paid in 2018, the last year before I had solar. So it will take about 8.5 years to pay itself off and each year, so far, we've been very close to carbon neutral.
not sure if 'carbon neutral' is the right term. i'm guessing that you're not figuring in manufacturing, installation, eventual replacement, etc. people tend to buy electric cars and think, "i'm totally green now!" even though all that electricity going into the car comes from a coal plant. out of sight, out of mind...
@@mmm-mmm I have an EV as well and I run that with solar energy off my roof and the other solar roofs in the suburb (40% of Australian homes have solar) and after 8 months it had offset carbon emissions from manufacturing (see link below). I’m on my second EV now after 4 years. I used to pay $100 a week for fuel in 2018, now it’s free.
In fact I charge my EV using an app that tracks available solar energy. So my car is run from the sun only (we’re not as backward as the US on rooftop solar).
Also I’m now with an electricity supplier that provides access to the wholesale electricity market and I’ve configured my house battery to take advantage of spikes in supply charge so that my house battery discharges when the demand is extreme and now I get paid to connect to the grid.
I can even take advantages of this time when you get paid to use electricity because there is too much supply which happens a lot in summer in Australia due to every third house have PV cells on the roof. So in summer I get paid to charge my car with solar energy simply because the grid frequency needs balancing.
Don’t believe all the crap that the oil company’s pump out. They’re just trying to protect the $2.8b a day profits they make. Plenty of money to drive the disinformation in their favour.
www.reuters.com/business/autos-transportation/lifetime-carbon-emissions-electric-vehicles-vs-gasoline-cars-2021-06-29/#:~:text=Based%20on%20a%20series%20of,environment%20than%20a%20Toyota%20Corolla.
All to charge your car with solar only:
chargehq.net/
Ozzy electricity supplier that allows you to make money from connecting to the grid.
Https://Amber.com.AU
I been in solar sales for 7 years now I’m Houston Texas. So many homeowners getting screwed by Tesla.
My Tesla solar panels and powerwalls got me through the 44hr Houston blackout
☀️⚡🏡
It's not just Tesla who has this problem. It's everywhere that you will have problems with customer service if you have certain issues. I think these systems of communication are intentionally flawed to slow the roll of headache problems for companies. It starts with diagrams of dialogue steering and ends with whole sale blocking of certain types.
You've been paying attention for some time now.
It is all great until it is not. We installed our system in December 2021. In July 2022 we noticed we were not producing power, we reached out we were told during the initial call and I quote"…sounds like the inverter "we were scheduled for a technician to come out
August 5th- the technician showed up looked around for 1 1/2 hour then told us "it is the inverter, we will need to order one" We were given the date ofSeptember 15th between 7-1pm for the install of said inverter. On the morning of the 15th at 9:01am l received and email that I our installation appointment was unscheduled that was followed by a voicemail stating the part was not in stock and it would take a few week. We have been without a working system since July it is now October and no word as to when it will be fixed or when the an inverter would be in stock. Customer Service does not exist it is impossible to escalate. I sold my Tesla car since doing some more research and I am seeking a way to get their panels off my roof. This is year 1 I do not want to imagine year 5 or 15. While it is slightly cheaper than the competitors but I would rather pay more and have support when I truly need it. So it is back to paying full electric bills with paid in full panels and powerwall…Do your research folks.
china is leading in solar industry, just 1 month ago i have installed 10kw solar system on my house, all solar panels and inverter are made in china and these panels are generating 1600 units per month and my electricity bill is zero for this month.
@@javaidnasir6633: Tesla uses solar panels that are imported from China....
@@herrschaftg35 even iPhone are imported and manufacture in china these days.
Tesla roof is obscenely expensive. I have a solar city roof and needed to have it removed from my roof to replace the shingles. It took 6 months to get through to Tesla to remove them,Tesla was difficult to deal with,and put me off for months. I did eventually get my roof replaced,but Tesla made the experience miserable.
What do you mean by miserable?
Sounds like they don't want competition to ease life for you when you need roof repairs.
That's about the normal time, maybe longer by 1-2 months average but you gotta remember pandemic is still going and SC is technically understaffed too
But I saw a video of a man who bought such a roof and he was happy with the price and performance.
Why didn't you change the roof before mounting solar? Shouldn't be that difficult to estimate the state of a simple roof
I got my panels through Tesla. It's been almost a year and It's been flawless. Since day 1. 36 panels. I make approximate 80kWh daily.
Are they normal solar panels?
You would get them for far cheaper if you just removed the name “Tesla.”
@@joebidenisyourpresidentget2481 Some customers want the lowest price, go for it. Other customers want the convenience, speed, and/or brand. Those customers are okay with paying extra for such luxuries.
@@joebidenisyourpresidentget2481 actually my Tesla system was over $20k cheaper than all the other quotes I got from the local guys in my area. Tesla solar is way cheaper per watt than everyone else.
@@darrenphughes yeah that should be a red flag… consider ur self lucky cuz many of people have gotten ripped off…
th-cam.com/video/z8E78hPaxkE/w-d-xo.html
dude's roof looks like it's about to cave in due to poor maintenance but has a solar installation CLOWN SHOW
I can tell you why. Their customer service is horrendous and the so called solar project advisors are inept at the very least and even criminally negligent.
Repairing a roof leak becomes a nightmare. Roofers won't touch solar.
The solar people have to come out and remove the installation and re install after the roofers are done. How much $$$$ is that? And a scheduling nightmare.
Sounds like an excellent business opportunity to offer both services out of one shop.
Okay, but how much money do you save up by having a solar roof?
@@sakakaka4064 It pays for itself after about 8 to 10 years here, depending on my usage profile. I don't have a solar roof though, I have solar panels. Roofs here aren't made from shindles but more solid materials and last 50 to 70 years anyway.
@@herrtichy the problem is the expense.
How much so you think it will cost to remove and replace a solar installation, and fix the roof. Its a deal killer.
@@dudleyhaines9826 I've never heard of a roof leaking, tbh. Roofs here are made from ceramic or concrete tiles, those last a long time unless the house gets deroofed by a tornado or something.
I had solar installed last November. I couldn't do Tesla panels on my home because they don't install on flat roof homes in the northeast. So I with with Suncity panels and the Tesla power wall to capture the excess energy. Overall, I couldn't be happier. Some months I pay less than $20, and my August and September electric bills which are usually around $1200 was only $350 this year. And the power wall has kept the house lit during the 10 brief outages in the past year.
I think it is because every installation has to be customized. It is much harder than making identical cars in a factory. Maybe the house and roof panels should be made in a factory instead like Cover - but then with solar already integrated during the design phase.
Agree. Just manufacture new roofs to use at construction or renovation.
Lol. The face of the wife when the husband said "please uncle Elon, we love you, man"
Tesla shouldn't be going into installation part. They should sell batteries, inverter, but not installing solar. This is a huge responsibility.
They bought Solar City, at one time the largest residential PV installer in the US.
Maybe they are using the brand name to get some people who may not have been interested in solar to become interested. It sounds like a headache to deal with tesla solar. If someone had enough space to where they could have panels installed that weren't on the roof it is probably more scalable for the mass market.
you don't know dude you just dont know
Its obvious he was and is trying to put all the hypes together under tesla, look at the stock price thats what he wanted
"Prototypes are easy, mass production is hard" - that part didn't age well in terms of Tesla Solar
It is proving the point. It’s aging quite well.
Pssh. Man, that sounds like the premium experience I could get by randomly finding a bricklayer for a few hundred euros. 🤣
21:20 Oh, solar is going to be widespread. It's just not going to be Elon Musk who makes it happen 😂
Used to work at director level for a large commercial property owner, these solar snake oil salesmen would come in and tell us how we could get a steady revenue stream by reverse metering, and it wouldn't cost us a thing, if we let them drill 1,000 holes in the roof of our government leased buildings. So I asked for the evaluations, you know, solar illumination during the day, month and year, panel efficiency, conversion and metering losses, utility buy-back rates and tax rebates, and ... nothing.
They're just tax rebate scam artists. Sign here. And here. And here. But the warranty is just one year, and property insurance wont cover the roof leak, or circuit shorts or flaming panel repairs! Good luck trying to resell the property without huge loss. We did our own scientific research and found for PacNW only July and August would produce a little net-metering income. Think of all the retired elderly these scam artists are stealing $30,000 to $40,000 from, while destroying their home value!
NEVER be an early adopter of ANY technology. Be it by Tesla, Apple, Google, Amazon, or any other reputable company. You'll end up becoming the test subject to learn from.
Apple is not a new technology.
Solar isn't new
@@etx007blue2 they do add new tech to their phones tho
@@henryhawke The notch ?
@@etx007blue2 😂
If you can do reusable rockets at $75,000 surely Tesla can do the same with solar panels..?
Tesla tried to create demand for a premium solar product in a market that had already become commoditized. When Tesla's solar roof energy performance lagged behind industry standard solar panels costing half as much, customers began to wonder why they were paying more for a product with inferior capability. The aesthetic benefits alone were not sufficient to justify the cost.
Now Tesla's most popular solar product is a system that utilizes standard solar panels. What differentiates it from other brands is the aesthetically pleasing mounting method that keeps the panels flush to the roof and includes a tapered black frame around the panel group. It's a nice solution, but certainly does not justify a premium price. Tesla has been fortifying its solar sales by requiring a solar system package when purchasing one or more Tesla Powerwall battery systems.
For Elon it’s all about aesthetics and data collection. The product itself is just the sensor for Skynet.
I have Tesla solar panels and can confirm this video is mostly accurate. Tesla customer service was mostly really bad but I was able to get one advisor that was helpful.
In public on twitter Elon Musk is the hero of pro domestic terrorist pro abuse pro racism pro misogyny pro child abuse Chinese communist Nick Land @outsideness & musk wants to own the United States to do this he has to over throw the government which would be global suicide for our species he should do business in china not here he is unamarican he comes from Africa .. he does not care about the environment (nfts & other projects he works on fashion he loves they are destroying the planet) or people or art or reality ...he grooms & abuses anyone who has any kind of ideology left right and says whatever anyone wants to hear to manipulate them because his best friends are Nick Land & Nick Szabo & he loves Trump & Julian Assange ... & his friend peter thiel owns palantier and even if would be a great if not good thing for the fbi to get a back door at twitter & serve countless ransomware virtual warrants to all the criminals there it wont solve musks problems with lack of literacy on all these things or the fact that he has a communist wife who admires Phil Spector and Marilyn Manson or anyone who tortures or abuses women
I really thank the American People who are bold to speak the Truth
The DNA of America is not to be bullied by anyone. Speak up, even if you will lose. With time it will get better for ppl after you.
It sad 😔 this is speaking the truth. I love Tesla , but fanboys are really doing the industry a disservice. It just a tech companies. Apple fanboys was like this until company became the most valuable company in the world and no longer cool to be a Apple fan boy
@@KenTheMan407 you say fanboys like it’s bad thing. Do you know what it takes for a company to create a fan base? Companies without fanboys, there’s a reason don’t. They are not innovative or disruptive. Even try to build a small business in your community and see how difficult it is to build a fan base.
@@Ahoto_papa_bi it just a product , that it , not a lifestyle , not a religion , not a culture. It just a company that make some great products.
@@KenTheMan407 you have no idea about business and selling. So yes, from your perspective it’s just a product, you can’t take it with you when you die 😃
I hear they've discontinued installs in many states for their solar glass roof - to me that is a shame because I'm thinking about building a house.
The solar panel "brackets" did not change the "life" of the roof as customer stated, I have over forty plus years of field experience, I probably know more about waterproofing than anybody in the country. While the mounting holes were larger than normal I suspect it's because they had to fix the post directly to a rafter below for wind uplift requirements. Adding a large flange wit elastomeric sealant does not harm the roof when done properly.
Elastomeric sealant is not for covering holes.
The wife of the guy calling Elon his uncle, the cringe.
😂fckn hilarious
th-cam.com/video/z8E78hPaxkE/w-d-xo.html
These people.... Omg...
@@alexandersparks1634 💯🤣
@@volvo09 Coolaid consumers…🤣
I don’t have solar tiles, but got panels and batteries last year. Process for me was great. My only complaint was i couldn’t fit as many panels as i wanted to on my roof. Tesla subcontracted the work, and i had a very positive experience with Northwest solar and electric in seattle. Love the app, and have had several people order solar from tesla based on my experiences.
th-cam.com/video/z8E78hPaxkE/w-d-xo.html
Shame. I bet they got screwed because of your recommendations.
So you mean to say, Tesla hired a firm with competency in engineering and installing solar arrays, and the process proceeded to go smoothly?
Wow. Super impressive!
@@dooder126 they use local contractors. That’s not a surprise.
@@xiaoka Thats how it works. They don't fly people from California to all spots in the world to do installs dude, grow the F up and learn how the world works. I bet you think your food was also not locally grown and sourced? How about your water source? 🤦🏽
There walk on the tile roof wonder how many tiles are broken underneath the panals ?
15:27 In some cities you are supposed to put 2 sheds at least 6 feet away from each other, and not so close as in this video timestamp, Oakland, California included. "In Alameda County.. A detached shed or accessory building may not be built or placed within 6 feet of the home or any other building, even another shed." See article: "Homesteady, Backyard Shed Requirements in the County of Alameda"