Couple’s Roof Accidentally Replaced While They’re Gone
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- เผยแพร่เมื่อ 23 ก.พ. 2024
- A $30,000 mistake by a roofing company was a blessing for an Edmond, Oklahoma, couple. Deborah and Scott Senner were out of town and received a call from Graco Roofing & Constructions LLC, saying they’d accidentally taken their roof off instead of their neighbors. To apologize, the company replaced the entire roof for free. The pair shared the funny story with Inside Edition Digital’s Andrea Swindall.
That's a great company. They even gave them a warranty.
looks like they tough it out and consider her a real customer. rare attitude these days
it was free also .. 😂😂
alot of companys would of tried to recoup there loss on them regardless of there mistake so its awesome the company took the high road and deserve the praise.
Yes, and... if anyone ever needed proof that the markup on roofing is plenty excessive, here it is.
$30k for a roof. ? It's like $5,000 max in materials to do a 2,000 sq ft roof with Asphalt shingles. Figure 4 guys two days, maybe 4, paid handsomely with overhead, another $10k, as a huge over estimate, and they're still walking away crazy ahead.
@@AlexR_44That was a McMansion. Lots more than 2000 square feet.
Round of applause for that business owner, THATS how you handle a mistake
You must really like inside edition.
The proof was there they knew if push come to shove they would lose in court with even further damages and more cost. This was the only and correct way to respond.
Yeah lol there was no other way they could have handled this@@randar1969
@@randar1969 Just because they’re busted doesn’t mean people always do the right thing.
more like an insurance claim...
Kudos to Graco Roofing for stepping up, admitting their mistake, and then FIXING it. They sound like a real decent company.
Usually the address on the city permit is correct. Unless they illegally didn't obtain one.
@@benjohnson7950 Most places don't require a city permit for roofing.
They will end up with more business for their integrity in the long run than the money they lost fixing their mistake.
That's how u turn a mistake into good PR
That’s 95% of family owned companies in the United States lol (it’s the corporate owned companies you gotta be careful with)
That's a company that stands by their work. I would totally hire a company like this. How honest and they have integrity. 😊
It’s very easy to always do the right thing and except nothing in return.
What choice did they have?
@@TheOneanjelExactly 😂
This is INCREDIBLE advertising for the roofing company - because the couple was so awesome about it.
When a job is done well, the customer will refer people.
When a job is fracked up, the customer will tell 10x the people.
But if a fracked up job is made right & the customer happy, they will tell a 100 people.
Also because they did the right thing by the homeowners from the very beginning when they realize their mistake. Think how many other roofing companies would have tried to negotiate with the homeowners to pay at least a partial amount before they tried to put a new roof back on (after they already stripped it)
@@Lemarcus03... and if they talk to Inside Edition about it, they will tell 50,000 people in 3 hours.
They could give the roofing company the $3,500 savings from the insurance company. How much is the annual premium $50,000???
@@danielstadden1149 Tornado alley in a nice neighborhood. I doubt their premium is 50k. That seems excessively high. Personally, if the roof needed to be replaced, i would've offered to cover the cost of material, labor for the employees and call it a day. Company does the job at 0 profit but they did the right thing and didn't screw the customer as many other roofers have done in the past.
30k well spent on marketing since it‘s getting coverage in media outlets. 😅
Marketing? I wouldn't hire this company. They can't even get the address right.
@@arvurebantra7639 Yes, I understand! But from now on they will. ☺️
@@arvurebantra7639 They will still make it right though, and they show amazing honesty, I would for sure priorities those guys over others
@@arvurebantra7639 well im sure your mobile home doesnt need a roof anytime soon 😂😂
@@unmasking7974 😆😂😂🤣🤣🤣
BEST ADVERTISING EVER for that company! If only all businesses were honest and had integrity like this one.
Imagine that - a business actually taking responsibility for a huge mistake, and doing the right thing.
and getting rewarded for it with a free advertising campaign that most likely would have cost them more than $30K they lost but also made them more in return. The world is a matrix and if you play the game correct things like this happens. No faith, no luck purely based on decision from Graco Roofing.
Take this comment with a pinch of salt, or... stop process your next decision and then test it for yourself. Come back and tell me all about it.. or don't..
Above all, they came and confessed their mistake. That is honesty that should be applauded.
They didn't really have a choice but to admit they made a mistake.
But no one is used to companies doing the right thing & admitting a mistake these days. 😮@@deltaechomusicnh555
@@deltaechomusicnh555There have been other stories where they accidentally do it, but then demand payment
@pepsico815 Legally they can't.
There was a story recently where this woman was in Hawaii and they destroyed another house. I think it's still being fought.
See, this is what integrity gets you. That company basically invested $30,000 into a very effective advertising campaign.
A tear off and re-shingle shouldn’t cost $30,000 for a house that size.
A two day job is 15k a day
@@DexSmith-md5ti how the hell do you try to justify that for a residential roof?
@@danrichards496 it shouldn't but it does, I did my parents house 2 years ago, which is smaller than that one and the materials and disposal and a lift cost $12k with me doing all the work.
@@danrichards496their house is huge but 30k does seem a lot
This is what happens when an owner of the company has pride in his job, integrity and honor.
Had little choice. Either fix it or get sued for costs plus other damage awards and "emotional distress."
@@lizard944 sure, but he offered, and gave a better roof then they took off. 3 tab vers a high definition
Shingle the 3 tab roof is not as good nor durable. 25 year vers 50 year roofs.
Respect to the roofing company Graco Roofing for being honest and real about it. Please continue this way. Awesome couple who were so kind about the situation.
Getting an accidental roof replacement is wild! 💀😂
I KNOW RIGHT!! IT'S LIKE WINNING THE LOTTERY!!
get a life bot
I KNOW RIGHT!! IT'S LIKE WINNING THE LOTTERY!!
Buying verified accounts is wild! 💀😂
Lil bro changed his name
Honesty, Integrity, and Accountability.
Need a bunch more of this!
soooooo true! and awesome, right?
Huge props to the roofing company for not even [suggesting] that they would do anything other than correcting their mistake. I would hire that company any time.
Love seeing an honest company that didn't tarp the roof and make them go through civil court.
You hear about that all the time. You hear about this even less. "Opps. Sorry. We'll make it right.." and they did.
To be fair, I'm pretty sure it would cost the company a LOT more in damages if they took that route.
@@KevinSun242 Exactly this. Had they lost in court, the roofing company likely would have been paying to have another company do the roof. This way they're out only man hours and materials cost instead of whatever the court deems it would cost to make it right. Nobody who fights a company in court is going to then trust that company to do a good job, so anyone in their right mind is going to just take the settlement and find someone else.
theyd be paying a lot more once there was interior damge and mold and then were blasted all over the internet for being idiots- here they owned up did the right thung abd im sure the homeowners will recommend them to others and they will recoup the costs'
love a company that makes a foolish mistakes, and knows not finished the job instead of getting sued for more than the job
I would TOTALLY use GRACO Roofing. Now that's awesome. A new roof, an apology, and a warranty.
Fell for it..its an ad
@@xavierb9061😂
@@xavierb9061 It isn't an ad. It actually happened.
@@xavierb9061imagine being so negative that you can't even believe people make mistakes and take accountability lmao
@@HypnoManSweger you dont have money so you dont understand. Pro wrestlig might not be real either looool
The amount of charisma the woman has is insane. She's so captivating to listen to!
i could watch her live stream her every day life lol. i was lost in her peaceful good nature
😂
Yes, she seems like a real lady. She reminds me a little bit of Betty White.
Homeowners and Business Owner both turned out to be so genuine!
This is a beautiful example of Business Ethics and Kindness and Grace coming together.
Love and God Bless America!
From
Dubai
Best advertisement you could ever ask for.
A warranty included? Unreal.
Well, to be fair the shingle manufacturer offers the warranty when it has been installed (correctly)
Awesome company ❤
do you think they can rip off a warrantied roof and then replace it and not warranty it? your ass would be in court so fast it would make your head spin
No arguing, no blame game, no avoiding blame. This company did an accidental good deed, good on them.
That's a stand up company....to own the mistake and not charge them shows great integrity
It isn't the mistake because sometimes mistakes can happen... it's the outstanding way the company handled it. They accepted responsibility and made it right for the person affected.
Wolfgang Mozart told his students. 'Its never the mistake that matters... It's the recovery from it".
😂Well, what else could they do? They didnt have a choice.
A HUGE amount of accountability offered for this. That's AWESOME.
The company is getting way more than $30k in great publicity, and the owners get a brand new roof for free.
Win/Win for everyone.
Good comment.
That right there is a roofing company! And what an amazing owner. Made a mistake, owned up to it, apologized and replaced the roof for free with warranty. And props to the homeowners for being good sports and accepted that they were pretty much getting a new roof without them knowing.
i love that the homeowners and business owner were all good sports about everything. its nice hearing a story that doesn't end in a battle to get things corrected or worse having to go to court.
I not only give props to the roofing company taking accountability for the mishap but also the homeowners being polite about the whole ordeal.
It could have gone an entirely different direction had the homeowners been the unhappy ungrateful type.
But because the homeowners were positive, it also had a positive impact for that company.
The owner of Graco Roofing is an honest man. If they were in North Carolina, I would have hired his company to replace the roof on my property.
You'd over pay by 20k for a roof?
I don't know if I would hire them, but I would definitely recommend them to the neighbors.
If you hire them they might put your new shingles on someone else’s house
I'd like to see the address on the city permit.
@@benjohnson7950 There is no city permit for roofing.
That's an honest company. They deserve the recognition. 🏠
i agree, This is how u excell at costumer service... win-win, the couple was satisfied, and the attention undoubtly made some posetive advertising for the company for free .. a company i would feel comfortable using...
..to every othe company out there, this is HOW u do it learn...
That’s the proper response to a mistake like that. They absolutely made it right. They knew it was their mess up and they made it right and even gave the homeowners advice that led to the homeowners saving even more money.
Right? Everybody wins in this scenario. ~$30k is cheap for advertising that the company does good work and has integrity. It was just a simple transposed number mistake.
Way to go Graco Roofing & Constructions LLC!!! You rock!! This is when core values matter, and I hope this company attracts tons of new business as a result.
Boy they gonna laugh about that one for YEARS at the office.
"Eeey remember when Javier pulled up at the wrong house?"
If the company gets more business from the free followup advertising, they will.
"Hey, Javier, remember when you used to be team leader? Good thing we ultimately made up the lost business."
@Vidchemy that's racist, his name could have been Jamal
@@moistshit1kal Or even Cornelius.
More like "you remember that dyslexic guy Ferdinand? He used to work here until he sent an entire crew, dumpsters etc etc etc to 1764 Hillcrest ave instead of 1674 Hillcrest ave and the project was 35%-40% complete before anyone noticed!... Yea he was a great guy"
Javier 😆👍
And don't forget Jose 😁
Graco Roofing deserves all the positive vibes they can get. If they were in my town, I would hire them with the knowledge that they will put things right.
better idea: have your neighbour hire them first, maybe you'll accidentaly get a free roof too :)
This is a kind of story that i really like.
Honest, positive and no drama.
I hope the company got lots of new customers becauseof her post. Owning up to a mistake and rectifying it properly is a rare today. Kudos to the roofing company!!!
That business owner did everything right. He was honest, he apologised and he made them more than whole again--he gave them a roof that is saving them $3500/year on their insurance! What a mensch. From the pics, his company did a nice job and the shingle colour complements the house beautifully.
this is what you expect "should" be done, you just hear so many cases now where it isn't.
So they should give them that 3500 back.
@@volkhen0 For the first year or for each year? If they had contracted to have the roof replaced, should they give the roofing contractor the savings on their insurance?
By handling it the way he did, I'm betting he increased his business via good will by at least 20% and possibly more. I'm sure he doesn't grudge them a single penny of the savings they get on their insurance because he's making far more off the great publicity.
How a company behaves after an error says so much about them. I would absolutely give my business to these roofers. Good people who own their mistakes and make things right... that's a company I'd be proud to be associated with.
This is why a good relationship with your neighbors is important. A good neighbor would have known you were gone, known you were not planning a new roof. Would have been able to stop them at the beginning. Love your neighbor!
This is a terrific story, have to applaud both the couple and the roofing company for how they handled the situation. This is the way an HONEST mistake should be responded to and rectified on both sides.
An honest roofing company? Damn where were they all after hurricane Ida? They sure weren't in South Louisiana.
Went missing in Florida after the last few tropical storms and hurricanes as well
I'm sorry but whoever messed up that address is fired😂😂😂
@@ljeans531oh for sure.
Here in Florida too. He's probably going to get calls from all over the States asking him to expand.
@@ljeans531they fired him
It’s sooooo rare you actually hear a story about a company doing damage and actually owning g up to it and making it right
Just a smart company knowing it would cost way more after a lawsuit. Paying for legal fees on both sides. Then having to pay another roofing company to do the work. Just doing the job themselves probably saves 5-10 thousand, since there’s no profit to be made.
I’m sure had this happened to most people they would have taken the free roof AND sued for more money. Hats off to this lovely couple and no wonder they seem to be living a comfortable life.
just like airlines when you accept a comp if you miss the flight, when you accept a settlement (i.e the new roof) you normally can't sue.
Definite props to the company for immediately making it right and not making them sue like so many would.
That is awesome of that company, but also of the homeowners. There's some homeowners that would try to get more compensation, but this couple gave the company a shout out. It's a feel good story all around.
losing 30.000 $ certainly is no feel good story...
I’m not sure why they would complain. Free roof and free advertising. A win win all around
Honestly, the company deserves a shout out. I've heard many stories of contractor address mix-up, and known some people personally affected - they almost never end this well.
Likely if they sued they wouldn't get any compensation..since the roof was returned in better condition. Compensation is for damages and in this case there none.
@@chaozboy9482just wait until they realise that it was a marketing investment after all.
This company made a mistake...but then took full responsibility for it and fixed it....Good on them👍👍👏👏
The way the company handled the mistake makes me agree with the comments. They deserve the recognition and the advertisement through the media. Kudos to them and gotta say, that new roof looks great!
Perfect example of owning your mistakes. We all make them. How you handle it is everything.
I am beyond impressed. Both sides were civil, understanding and respectful. The roofing company was upfront and honest about their error. The couple’s story on social media was the best testimonial, better than any advertising the roofing company could buy. This is how an honest mistake can get turned around into a win win situation for both sides.
At a company that finally admitted a wrong doing and fixed it by letting the couple have it for free
What else could the company do?
The only other legal option would be to restore the original roof and pay for the inconvenience.
@@zlamanit 🤣
This is the best case scenario! Great company + great people! This is incredible ❤.
The couple handled it very well. And the roofing company did an excellent job on fixing the problem.
Lucky homeowners! Wonderful job by the roofing company following through as well as the homeowners understanding the situation.
That some good PR for that company, unlike other companies they corrected there mistake instead of slapping them with the bill
the the company will get sued and their workers could face jail time for trespassing and destroying private property.
Their
@@toshiamiyumi2604that doesn’t stop companies from being self destructive ass holes about it.
Great story all around. Graco Roofing for their honesty to admit their fault and their urgency on fixing the matter, as well as the couple with the proper shout out and the go-with-the-flow attitude. We need more of these stories!
much respect to the company for making it right and the couple for taking it well.
"The homeowners were in good spirits about it." OF COURSE!! They got a free new roof!!! And that was not a $30k mistake. That is just the retail cost of a new roof for their house. Cost the company about $10k or less. Plus the added benefit of good advertising. A win for everyone.
Cost the company $10,000 only if crew was salaried and did not have other work to do.
Not sure how big a crew, but a crew of 5 experienced roofers should be able to do that in maybe a day. Say 1-2k labor. Materials another 8-10k. Rest is markup.
Sounds like Graco is a pretty honorable company to do business with. Nice work fixing an honest mistake.
Yes!!! This company is amazing ❤
I applaud both sides for their humility and integrity.❤
The fact that the company apologized for their mistake and even gave a warranty is a proof that it's a good company to go for your roof business 😊
I'll personally spread the word around and recommend them if they were in my country
This one mix-up may have cost them $30K, but it most likely earned them tons of new leads and clients. They weren't just honest about the mistake, they fixed/upgraded the roof which undoubtedly raised the property value. Great company. I hope they continue to flourish!
THIS NEEDS TO GO VIRAL!!!!! That company DESERVES IT 🙌🏾‼️
Wow! That's some serious business integrity! 👏 Graco. Round of applause for the couple too, Graco kind of hit the lottery with them being great sports right from the beginning & giving them a shout out!
This just proves that mistakes happen, and we just need to roll with the punches & hope something good comes out of it 💜
They have a great attitude! We need more people in this world that can handle these types of situations with grace instead of hateful rants! Great sports for sure!
It's like home alone. The house even looks the same!
God bless this company. And this lovely couple.
Would be much better if God actually orchestrated it so that the people that got a new roof actually needed a new roof.
Nice to see a company own up to an honest mistake and do the right thing! How refreshing! Well done everyone! 👏😁
Anyone can make a mistake, but Graco did the right thing, and fixed their mistake, without trying to weasel out of it. Kudos!
Blessing in disguise! 😇Love the accountability of the company! 💪🏽
so cool to see someone actually benefit (instead of what usually happens)from these mistakes.
Proof that owning your mistakes and doing the right thing will always reward you
Cool work, Graco🙂 May your company live long.
It’s good to hear that honest business men still exist.
Hats off to the couple and the company for handling this so well.
doing the right thing, is always the right thing! good job Graco Roofing!! good job homeowners for being so understanding :)
Honest contractors should be applauded. So glad you got the job done right.
The roofing contractor in my town did a great job repairing damage and installing my metal roof and I shout them out as often as possible.
In this day and age, it is so wonderful to hear of decent honest companies. What a wonderful advertisement for a well-deserved company.
This is a nice story with a good outcome. We need more stories like this. 😊
What a great couple! Shout out to the roofing company for knowing their mistake and fixing it for the couple!
A very enjoyable story and because it got posted and went viral will get more people wanting a roof by them.
Congratulations to both parties.
So this is what happens when a company has and homeowner have integrity and honesty. So wholesome. That roofing mistake is probably one of the best PR and advertising decisions that the roofers have made in awhile!
To Graco Roofing & Constructions LLC...thank you for being such an honorable company!
THIS is how honest people act and what they do...they take blame, they make it right!! Kudos to that business and kudos to these people for not being Karen's about it.
I wish the crew and company much success!
Roof goof!! Good one!! There’s nothing like integrity. May the Lord bless their company.
props to the company for instantly doing the right thing.
This seems like a blessing in disguise considering how great the company is
Great ending, wonderful couple and the company handle that mix up very well. I hope it brings them tons of business❤❤❤❤
They were so sweet! What a great company! I’d definitely use them for my roof! ❤
I’m no roofer, but have tons of customer service experience. The _only_ good way to fix this mistake was to come clean, finish the job, apologize, and give the homeowners the same warrantee and insurance paperwork treatment as if they had ordered the new roof without charge.
The homeowners talking about it on social media and how humble the company was probably earned the roofers their money back and then some in free advertising.
Hope this video goes viral! THATS how you run a business! Fantastic service! Id use them if I needed a roof!
A bad mistake turned into a nice ad campaign, and for the amount of reach it generated it’s actually an amazing deal for them.
Now you know that's a great company when they follow through, don't create any drama and be the best men they can be! I hope for great success to them! GREAT WORK GRACO!
Totally cool. Both parties were calm and civilized about the whole thing. Impressive!
That’s awesome 👏🏾 There have been companies that don’t own up to it and fix their mistakes. So happy for them.
Or people who would have still taken them to court for 'distress , anxiety and hurt feelings' even though the situation was put right. Much like folks who sue people who accidentally break a rib or cause bruising when administering lufe saving CPR.
*lifesaving
A company shows it worth not when they make a mistake But how they handle problems and mistakes.
What a great company!!
I heard similar stories with different outcomes, all of them with the company wanting compensation for their mistakes. This is refreshing to hear that this company owned up to their mistake and fully made things right.
Well done to the company, handled it the best way they could!
Kudos To The Couple & The Graco Roofing Company
This restores my hope in humanity.
Imagine leaving home and then accidentally basically getting $30000.That's a good day