What is Interactive Voice Response (IVR)? | Exotel

[@Voipbusinesshq]

IVR is a great feature of VoIP phones that help customers and match the with the right agent in the right department.

[@shiv_shambhu680]

Hi Team,
How do we register to learn IVR development on Exotel platform, so that an better solution can be provided to the customer with Exotel IVR system.?

[@boostabrain]

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[@Shawn-vp2dq]

Let's not delude ourselves into thinking we live in the future yet... IVR are universally hated by so many customers. As far as I like to believe I live in a world where robots are like the ones in the movies, the level of advancements in voice recognition is nowhere near the stage where it can even begin to think it can ask questions like "what do you want?" At least with being put on hold, one can do other things. IVR is an incredibly, incredibly horrible and time wasting experience for customers, I will do everything and anything I can to avoid a business that utilizes IVR

[@AlAmin.Pathan]

Thanks

[@gulshanazma68]

Great...

[@drchandan01]

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[@boostabrain]

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[@rjrajukhan3261]

Y

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