Why you should never buy furniture from Bassett Furniture review
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- เผยแพร่เมื่อ 2 ต.ค. 2024
- After a long process that eventually ended up in court, we finally got Bassett to take our couch back and they agreed to give us roughly 90% of our post tax money back. Bassett is not interested in selling a quality product or standing behind the quality guarantee they preach in the store before you buy. They were not at all surprised or even that upset when we started informing them the couch was falling apart and was made incorrectly. They just felt it was perfectly acceptable to keep repairing it until the warranty runs out. We have had many couches from Jaromes, Mor furniture etc and they never fell apart and were made very well. This couch was normally priced at $4200 and that's the base price. Higher quality fabric and cusion density raises the price at lease a grand.
Please do some research and you'll see other reviews on consumer report sites that mirror our experience.
Ordered 13k in furniture from them yesterday, canceled it today, showed them the many bad reviews. Thanks for the heads up!!
Thanks for letting me know. I'm glad my bad experience can help others avoid making a mistake! Hope you find something you like
My home is about 50% Bassett Furniture, as a 20+ year customer of Bassett I've never had any issues with my custom pieces. My experience having spent over 30k with them is outstanding. Just saying
Long time Basset customer, would recommend them over higher priced brands as I feel like they are the sweet spot for quality and price. I'm sorry you had a bad experience with them. My wife and I have a design consultant we work with everytime which really helps to create a consistent experience. Man it is so weird how experience can be so inconsistent from one client to another.
The bad review will cost them way more then giving you back your 3600! I'm in search of a couch and I will not be going there.
Thank you, so much, I owned Bassett leather set for 20 years so good. I will not buy there products after seeing your video. Thank you again.
My guess is they're outsourcing all sewing to Bangladesh or Taiwan. Just poor quality seamwork on the cushion covers. Bad cuts on the foam too. Thanks for the heads up.
Thank you so much for this very informative video. I've leaned to look for reviews for most high ticket items before a purchase.
You're welcome. It was my pleasure to help others not make the same mistake I made.
Glad you were able to win in court. Sometimes the good guys do win
these companies USE to put out good products at one time. they earned their good reputations because they made good products. people trust the name and buy based on that reputation. BUT, like every good capitalistic company, they got greedy. they cut corners and people are paying more just for the name. the product is scaled down to cheap material and webbing or sinuose springs for support. i should know i have been looking to buy a sofa but have not found one. i searched and searched in my area and online. i will pay more for a great well made comfortable sofa. i will not pay more for a cheaply made name brand that is basically made the same as a no-name. you have got to do your research. A sofa is an expensive purchase - I want it to be around for a while. With a little research, i want to make sure i won’t be spending a lot of money on something that will fall apart quickly. sadly, in todays market, that is pretty hard to do
Whatever happened to eight weigh hand, tied springs and kiln, dried wood??
Seems like maybe they've gone downhill? We got a chair-and-a-half and a couch from them in 2009, absolutely the most comfortable furniture I've ever experienced, and the cushions are still like new (covers have taken a beating from pets/kid). Couch frame was destroyed in a move, so we ordered another based upon or previous experience. New one isn't half as comfortable, doesn't seem to be built with nearly the same attention to detail, and isn't holding up nearly as well. Probably won't be considering more Bassett furniture in the future. Sad.
I was thinking of shopping at Bassett and buying the Beckham Sectional but I am going to look elsewhere now!! Great video! Thanks!!
That's the exact one my husband and I are looking at. We haven't seen anything else that feels and looks like it.
@@talishawilliams1312 did you ever find a compromise were looking at the same?
I have a 3 year old Bassett sectional, it looks 6 years old, and we use it very carefully. Bassett is not quality oriented at all. Very overpriced and great marketing to lure you in.
At one time Bassett was top of the line but it looks like they are no longer good for you got back most of your money
Super helpful. I found a couch I liked from Bassett ($4,500) but will not be purchasing from them after watching this video. It’s a shame they don’t take care of their customers or stand behind the quality of their product.
Just spent two hours at Bassett picking out a couch. Back to the drawing board. Any suggestions on a quality brand?
Honestly, I'm not sure. We ended getting one at Macy's but we also have a couch from Mor furniture and it's great. They sell various brands so you can explore those individually. Hope that helps!
Thank you for posting this. I am actually looking at getting furniture from there. After seeing this review, I think I will look around a bit longer. I can't imagine paying good money for something that looked like it came out of the Salvation Army or a bargain shop. I am so happy I've come across this video, I was getting ready to order a $3,000.00 sofa from there. I'll just save myself the court fees and aggravation.
Thanks for your review. I recently purchased 8000 worth of new furniture. The bulk of the 8000 was from the tempur pedic breeze lux mattress 4,499 and the adjustable frame was free as a 4th July special worth 899. I wanted the Bassett sofa but after thinking hard about the price, it was 1100 more even with the sale, so I went with England furniture for my sofa. I will say the sales lady went on and on about how wonderful Bassett is. My old sofa was Broyhill and lasted 22 years. So I can not say anything bad about Broyhill. I hope I made the right choice going with England. I also got a Franklin reclining chair, Ashley table set, and 2 lamps. Oh and a tempur cloud pillow along with mattress protector.
So sorry,but thank you for making this video.
Appreciate you making this video, I was going to go there to research their pit couch, now I won’t waste my time
We have also had issues with Bassett. The fabric on our new sectional (delivered 2022) needs to be constantly shaved. Long broken filaments/fibers all over the sofa - looks like fake fur in places (I have photos). They replaced the cushions. The new ones are doing exactly the same thing. I don’t know what has happened to this company. We will never buy another Basset product. We are out of pocket almost $4,000.
What type of fiber are your cushions made from? Polypropyline?
HI Nils,
My husband and I visited the Bassett Furniture store in The Rim, in SAn Antonio, TX. We loved the staging and the designer look of it all, but hey, $12k for certain sofas is certainly out of of our budget. I am very sorry you had such a poor experience with Bassett, looking at the money you paid for what you thought was a fine piece of furniture.
Anyway, I wanted to compliment you on your taste on furniture style and colors, and I want to ask you where in the world you found that GORGEOUS MODERN area rug. Would you mind sharing? I have been looking for something that graphic for a long time, to no avail. Thank you again for sharing your experience, I am glad that Bassett has priced us out of their products. However, we tend to visits high end stores to get inspiration for decor and style.
Thank you!
Gaby from Seattle (in SA temporarily)
I guess I missed this comment... But better late than never. We got the rug at Costco. Thanks for the reply
We bought a leather sofa from Bassett, it was terrible bonded leather, Bassett would do nothing about the poor quality.........
I learned furniture is one of the highly marked up products. Probably 3x markup. Granted everyone needs to make some money on it. But then to get the product and it's poorly crafted. Ugh. Might as well go to big lots
Thank you I won’t buy from them!!!!❤️😷
Thanks for your review - after looking at a Bassett electric recliner that my wife and I liked, your video convinced me to research further. After reading about many more bad experiences online - we have decided not to buy anything from this company. This is one of the reasons I love the internet.
i will never buy from them for sure,,,, am in the market for a new couch .
bad social media reviews will kill them. companies underestimate the power of these reviews.....thanks!
Disappointing, I was considering them as well. Junk, just like Lazyboy furniture
Where is your rug from? It’s beautiful
Thank you. We got it at Costco actually
Bassett used to have quality products, but not anymore. We also got burned on a very poor quality sectional - it’s a mess. Never again, Bassett. Avoid, avoid!!!
Before I saw your video I just recently signed up for Bassett's app sent to me on my email. Just scrolled through it today and all I thought as I looked at the sofas was that all their stuff is absurdly overpriced and dull,bland and architecturally boring. And then of course I just got to see your video. So sorry that you had to go through such aggravation. I know that would have given me a nervous breakdown for sure!
I wish I had seen this before I went down the Bassett black hole! $8500 and only got cushion replacements. While I have not experienced any tears (yet) I am totally disgusted with how it looks. Gaps and wrinkled fronts on the
cushions. One cushion insert had two pieces of foam placed next to each other. Two days in and you could see the divot. Total disappointment and no solution from store or manufacturer. I guess I should have taken them to court. Stay away from Bassett.
I hate Bassett. Have a $7500. Section. It stains so easily and even with upholstery warranty there’s all sorts of stipulations. Don’t buy drop them.
You just saved me a boatload of money. TY!
This was great American made furniture in the 90s, but their cost cutting measures in the past couple decades means Bassett today is hardly a shadow of who they used to be. The swapped quality control for marketing. They were all over HGTV thanks to the MBAs running their marketing department. Sad.
Our couch is approaching 5 years old and the springs and pillows are shot. We have cushions that are stained from our hair and can’t be cleaned. What? Never buying again.
Sigh…. I just found the Moby couch at Basset. After looking at soooo many couches, the Moby was exactly the style I wanted. Now I am sad. But you saved me some $$$
The one in montgomeryville pa is the worst.Same thing happened to my sofa,that and the fact feathers came out of all the cushions.Wouldnt spend another time.
Stay away from those chain furniture stores
So glad I stumbled upon this video. My God, it’s such a shame that you had to go through that. Before watching this video I was considering shopping at Bassett for a sofa, but not anymore. You would think that with there furniture being expensive that it would be top quality and that the customer service would be superb. Shame on you “BASSETT FURNITURE!”
So glad I saw this. I was getting ready to order a sectional from Bassett. 😮
Oof man we're looking at several furniture companies right now Bassett is one of them but this is NOT good. We won't be buying our couches from Bassett. Lack of care and support is a big problem for me.
So where are you going? Where do you buy custom furniture in Texas?
Very informative information
Wow. Thank you. I was ready to order a Bassett sectional and this has changed my mind.
Thank you! I am sorry you had to go through this.
Sucks when you have to be a squeaky wheel when a company totally lacks customer service. Having to basically sue them speaks volumes of how they treat customers. Reading the comments shows they've lost a lot of business because of your video, love it!!! Glad to see you got a majority of your money back and hope you found something you can actually enjoy using and looking at. Thanks for the warning, will never give them a dime!!!
This video just cost them another customer.
Wow. I’m so frustrated because La-Z-Boy is now trash. I was going to go to Basset tomorrow and now, he’ll to da no. It looks like trash. Sorry and disappointing as heck. Thanks for sharing.
They are the worse company to build "quality" furniture. We have spent almost 14,000 on our sectional and was treated rudely and threatened by one of the store managers who said, "they can bully us if they want to". This was the worse decision we have ever made with a purchase.
Sounds like you got the same special treatment we did. Sorry to hear about your experience
Sad because it used to be very good quality! We have an old sofa set in my grandparents house. The cushions have been redone once in 35 years. The cushion covers were washed several times and cleaned. They have never come apart at the seams
I was thinking about Bassett. Hum. No so much now!
Even worse than the quality of the couch was their obviously lack of caring. It was so apparent they just didn't care. You could tell they had policy in place for situations like mine and they use them often. I'm not the guy who complains usually, and always give people the benefit of the doubt but this was too much. Incase anyone wonders, this was the first and only time I've ever been in court for anything, so this isn't a pattern for us. Hopefully you find this info useful. We bought a replacement couch from Macy's for half the price and it's been perfect.
Thank you so much for posting this… I was just getting ready to purchase a Bassett sofa.
Just saved me time & much money. The reviews on Reddit are poor too. I thought it was interesting that they do not display reviews for individual items on their site. The way some sales people acted in the store yesterday, gave me the (false) impression that there was quality was behind the snootiness? Thank you for the heads up, sir.
I'm having a difficult time choosing between an anthropology sofa and a basset/benchmade grand sofa. I have to have deep seat cushions, like the one in this video, and down filling is an absolute necessity for me. Imo, down certainly makes for the most comfortable sofa cushions, although they have a tendency to sag overtime.
I was actually about to buy Basset Grand Sofa, I went to the store twice to look at it. The sofa seemed really comfortable but at the price tag of $3600 I realized that the frame of the sofa is made from 5 or 6 pieces of plywood glued together, that is ridiculous! Close to the $4000 price range, i expect the frame of the sofa to be made out of hardwood. Also watching this review and going online and reading other reviews made me realize that a lot of things seemed to be going wrong with Basset products and the company seemed not to be standing behind their product and taking care of the clients. I cannot put my $3600 in jeopardy so I decided against buying a basset sofa
Wish I'd seen this sooner. I bought a recliner, went with a designer to help me choose a quality fabric. Within a year I started noticing that the foot rest seemed to be "pilling" but I had just broken my leg, was bedridden and was not in any shape to contact them. Honestly, also I had no idea that their "fabric warranty" was one year. Ok I thought, I also bought an extended warranty so I sent in a warranty claim and it's been denied. I been buying furniture since I was 20 years old and I'm now 65. I've NEVER had a fabric perform so poorly. It is doing it all over the chair and I think the fabric was defective and it has been discontinued. They have offered me nothing and I will consider filing in small claims court to see if I can get them to refund my money. I would say NEVER buy from them and I would also pay more attention to the warranty on the fabric or leather.
I'm looking for a good quality sofa.I was going to Bassett this weekend I think not.Thank you for your review.
Thank you for this video, I’m looking for a new sofa and will not choose them.
I just saw this sectional at bassett and looked at the axis from crate and barrel, i am between both and after seeing this. what do you think I should do?
I don't have any experience with crate and barrel but I would personally stay clear of Bassett. Mainly because of their poor customer service and lack of caring
@@nilsjensen1248 Appreciate you, tbh the bassett sectional looked marvelous and your video saved me from wasting that money on it. I will go for the axis from crate and barrel, hopefully it will be. worth it.
This couch really grinds my gears
"Would you look at that?... Just look at it!" (Points at comment about grinding gears on a TH-cam video comment)
I was looking at a Basset living room yesterday. Not anymore. So sad when manufacturers screw you over.
$3600 dollars for a couch in 2020 is crazy.
I stopped buying expensive furniture from Haverty's , back when they use to have good furniture, and only buy furniture from Costco for around $1000 dollars.
That couch is not worth about 1/3 of what was paid.
Furniture today is disposable.
Thank you for sharing
Material choices is real bad.its known to fray really bad when you cut and sew it and put it together…. I know I use the material on many things I just discontinued using this type of material
So where can I buy a custom sofa? That’s good quality? I’m in Texas.
Agreed!! It's UGLY FURNITURE!! Those pretentious commercials running now don't fool anyone.
I was going to buy a sofa from them then watched your video. Wait so you settled in court? Are you an attorney? Attorney retainer is more than the cost of the sofa. Please do tell how you get the company to pay for misrepresentation. This needs to be common knowledge. Thank you.
Small claims court doesn't require a lawyer. I paid $250 to file and serve both the local franchise in San Diego and also the manufacturer. We ended up with mediation and agreed on an amount in exchange for the return of the couch.
What brand is the couch itself?
Bassett is the manufacturer. That's the brand
Oh okay thanks! I thought that was just the store and the couch was a different brand sold there! Thanks for the info!!
There used to be names in furniture that we could count on, not anymore it would seem. I will say that material is notorious for that ripping opening at the seams, I had a Broyhill many year back in that material that did the same thing.
Wow. Thanks for the info. Will look elsewhere to purchase furniture
Thanks for the information! I was going to go there today, but not anymore!!
How utterly disappointing.
Thanks for saving me the wasted time!
Ugh sorry about that
Thanks for warning.
We just got back from the furniture store, where they had a separate Bassett showroom within the store. “Umm, no thanks,” I said to a somewhat dumbfounded store manager, giving no explanation. Instead we ended up with a crafted piece from a place that specialized in one-offs sold at really steep discounts. Still mighty expensive, but this thing had better outlast me!
What is meant by one offs?
You should always use your first mind. Should have stuck with the first place you were going to go to. Smh
Well let me just tell you something that is horribly and I can relate to your frustration I have a similar experience with Lazy Boy. Lazy Boy is another worthless company that I will never recommend to anybody whatsoever I have a chair from lazy boy . Lazy boy claims that they have a lifetime warranty on their spring and mechanisms in their rocker recliners. That is not the case they will sucker you into buying their products and blow smoke up your Wazoo until the cows come home. But when it comes time for them to back up with what they tell you about their product they will not do it either a spring broke and the back parts of the upper part of the chair and it literally ripped the fabric in the back part of the upper part of the chair. I contacted Lazy Boy they told me that they were not able to fix it because the Springs are not guaranteed for life and I said well you're nothing but a bunch of damn Liars I said in your advertisements and I said in your paperwork I said it clearly states that the spring mechanisms are covered for life I said is this not a spring that's in the back part of the upper chair and the representative that came out he told me yes it is and I said well then it needs to be covered and it needs to be fixed and the fabric needs to be replaced. I was told that the fabric was no longer manufactured and then they can replace it with a different color fabric but it wouldn't match the rest of the fabric and I told him I said why and God's green earth what I want two different styles of fabric on one chair. So I suggested that I wanted to be compensated and that I was willing to buy another chair from them and they were going to give me 70% off of another chair and then I could use that on sales and other promotions as well well when I went to the local shop Lazy Boy store to pick out a new chair I was told that the 70% would not be in conjunction with either sale items or markdown items or anything of that nature. I will no longer buy lazy boy lazy boy is nothing but a worthless company I honestly don't think there's any type of company out there anymore that stands behind any of their products same thing with Chevy Automotive dealership I'm having a problem with them as well I don't recommend buying a Chevy product come to find out I was told that my car was made here in the United States from the dealership and it's not it was made over in Korea. My condenser and the air conditioning system started leaking and come to find out the Equinox which is based on the same line as the Chevy tracks also had problems with their condensers so I have reached out to the Chevy Corporation to ask for partial reimbursement for the amount of money that I had to spend out of my pocket to get my vehicle fixed they told me that they were not going to reimburse me because I did not go to the dealership to have it fixed. Like I told him I said you can't go to a dealership that will not bother to call you back and I said I called seven times to this dealership and I said I also called other dealerships and no one could tell me first of all things was under warranty so on and so on so my point is unfortunately that none of these companies nowadays give a rats ass about their customers. It's buyer beware. And I suggest everybody looks around and if it's made in China pass it up let's no longer support Chinese exports.