Why You Should NEVER Use Toast POS
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- เผยแพร่เมื่อ 22 มิ.ย. 2024
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In this video I'm going to share with you the reason why you should NEVER consider Toast POS for your restaurant POS system. It has nothing to do with their technology. It's their ethics and morals that has me hitting the brakes, turning around and running for the hills. Find out why.
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UPDATE: Almost immediately after the release of this video, I learned that it was announced a few days after the article that Toast has retracted the fee they implemented. Hooray! It's rare that angry public outcry gets any results, so chalk one up for the good guys. Nevertheless, I am keeping this video up because though I appreciate that they retracted the fee, I'm certain it was more to avoid public persecution than because it was the right thing to do. As I mention in the video, this isn't the first time they've been called out for shady tactics, and the fact that they thought it was ok to add this fee in the first place reveals who they are as a business. I still believe you should STAY AWAY. Cheers.
Noted. Never gonna use Toast regardless. Thanks for looking out.
Worst experience I ever had with POS
One guy says don’t use the platform because of hidden fees, lol. Every owner, manager, bartender, and waitstaff say they love Toast and couldn’t see their business run as effectively & efficiently without it. But trust this random who seems to be sweating the small stuff and the not the 96,000 restaurants that seem to not let a nominal fee bother them.
@@edtayag4696 well honestly I’ve used it and the stuff adds up . They are all basically same as far as fees but I’ll say what I usually say to people about this ….the product is great the SALESPEOPLE SUCK!
Man 100% - over 100k restaurants on toast now. This guy has no clue what he’s talking about.
Thank you so much for the video on toast. You saved me from making a huge mistake
Right on Jeffrey, glad to be of help.
I am one of those customers. I just left them. It’s terrible. Don’t even get me started.
What POS did you switch to?
@@watch_your_six SpotOn?
Thank you , that one just got toasted lol, looking for a good Bakery POS that has a strong inventory management and ingredient tracking you come across any? have you done Lightspeed POS?
Spoton POs with Margins Edge works great.
The cigarettes analogy was hilarious!
Interesting video. Based on timestamp 4:50, I'm curious about your take on tipping at restaurants. Maybe you address this in other videos but this is the first of your videos I've seen.
You’re awesome!!!
Thanks for this info. After this vid, I cancelled my meeting with Toast.
How can I connect another tablet to Toast for my barista without having to buy another KDS or Go2...I need a third device and there's got to be a way to connect via Ethernet, etc.
Hi Dave, I've been practicing but I can't seem to fill my glasses with the standard recipes. I know I have to account for ice and stuff. Is there an amount that is standard. For example, if I have a 6 oz glass, do I pour 4 oz's of liquids and let the ice fill the rest, or 4 oz's, etc.? Hope this question makes sense lol. Will the bars let me know what the pours are for their drink glasses or am I making this overcomplicated somehow?
Yes, the bars will have their own recipes that you will learn (though I can't promise the portions will be correct; many bars have no idea what they're doing, which is weird, I know). As far as filling them up, it's important that you have the right glassware and that you pack the glass with ice to the top. In addition, if you shake any cocktails, it will dilute a bit and fill up even more with liquor. But in general, if it's a good bar they will train you on all this.
@@DaveAllredTheRealBarman Thanks Dave! BTW love your videos and thank you for taking the time to do them! Just got a job today as server and they will train me for bartending! So excited! I was a server before but I feel confident in my bartending abilities thanks to you.
@@DaveAllredTheRealBarman Dave ! You’re right! I started bartending and learning the free pours and ounces. I’ve asked three bartenders at my place what are the ounces for their martinis and know one knows. They just know a count. Crazy.
If you could design a 100% perfect POS (assuming the business behind it is ethical), what would you change/include in it compared to whats currently available and why? I have a background in tech and am considering a startup with a buddy that owns a few restaurants and is not a big fan of Toast either. Trying to gauge if there’s a big enough demand for something new though - any thoughts?
It's already been designed and it is SpotOn (pun intended) 😆
Thanks for the video. My fiancé’s restaurant just got the toast system about a week ago. They went from the aloha system to toast. Employees are realizing that there’s a 1% fee on all checks even if there isn’t a 20% gratuity for parties of 5 of more. Managers don’t know either and they’re going to talk to corporate. Numbers aren’t adding up right and now you can’t even see how much tips you made for the night to keep track of it. You can only log in and see how much your check is. Not sure if it’s toast or the restaurant but it started when the system was changed. Any advice?
Yep, change POS systems.
SpotOn POS = Toast Killer
@@DaveAllredTheRealBarman - dummy
Toast has the best product with the worst customer support and service possible.
Couldn't agree more Mike.
SpotOn is Toast but with 24/7/365 support and NO CONTRACTS!
@daveallredtherealbarman Our new restaurant that i am helping run uses toast. Any suggestions or things to look out for as a new toast user? Also do you recommend using their payroll system? Our using another company.
What's the name of your company, I'll reach out. We'll cover your termination fees, get you free equipment, and you have a couple options to reduce or eliminate your processing fees. Hope to talk soon. Cheers 🍻
I think the worst is TouchBistro, just left them for Lightspeed
Right on, Connie. Love Lightspeed!
Do you feel this is still true? I am about to sign with toast for my 2 restaurants. Everything seems good, we have been with heartland for years and feel as the technology is lacking and just found we have been paying over $650 more for credit card processing.
Still not a fan of them, so you'll have to let us all know about your experience. Best of luck.
Tell me your restaurant name
@@bilalsiddiqui934 Toast is the best point of sale out there.
I still use your excel spreadsheet. 5 years.
I reviewed the most recent Toast Financial statement 10k for 2022. In short, what they are doing is similar to what the restaurant industry does with tips. Moving cost from the restaurant to the customer. Quick summary of their financials:
They have been at a net loss since IPO, but they have been rapidly reducing losses the last 3 years. Reduction does not seem to be due to this added fee, since their margins are similar but rather due to volume (economies of scale). The conclusion is that they passed on the cost from the customer (restaurants) to the end user. I.e how tips work
You are 100% correct TS, except that the difference is that it's a matter of choice for the restaurants to do this with their own customers. The people who come in and eat are not Toast's customers. The restaurant owners are. Toast is a technology that the owners pay to help run their business better. They are a 3rd party. This is like if I owned a video security company and installed video surveillance cameras in your retail store to help prevent theft and then took $1 from each sale you made to help pay for my "research and development". They should not have a right to decide what the customer is charged. It seems small, but this is where it all starts.
Toast is still a problem. They can't handle larger chains properly, their payment system is not secure, and their service goes out of service often. Still stay away.
Weird how 106k restaurants love them and you don’t. Weird
lol which one of their competitors gave you equity?
...said the Toast representative. I love your fake TH-cam profile that was just created today (May 15, 2024) with the photo stock picture of yourself. Very stealthy of you.
If you are paying a flat rate for processing and not an interchange rate plus transaction fee you are getting taken for a ride. Toast was a no go for this exact reason.
People may not have noticed much had they implemented a 10 cent fee. But their greed did them in
I think the customer rear facing display on Toast is a joke! They honestly found the smallest screen for customers to look at and the whole system seems like a toy. I've been placing POS systems for 8 years and there are so many better systems out there.
Couldn't agree more Paul
It hurt my business tremendously. We lost customers.
You confused me a bit. I am a consumer. Anyone that patron's a diner/restaurant is a consumer. We're consuming. You are the Client. The restaurant is the Client or Customer if you will.
I'm confused by your confusion. If you are a consumer that patron's a diner/restaurant, I'm not sure why you're watching a video on POS systems. I am speaking to bar/restaurant owners and managers who are looking for the best POS system for them. I am not speaking to people who eat at restaurants. Does that clear up your confusion?
I work for a new restauraunt they are using Toast, I have worked in the restaraunt business for many years, Toast is a pretty crappy system, i wouldn't waste my money on them
What are your thoughts on Union POS?
Sorry, I haven't ever used Union. It's not a very well-known POS at this point.
@@DaveAllredTheRealBarman Yeah and I think that is the problem. TY
Aloha is the best
I love Toast but its expensive!! Recently their system hasn't been crashing but for 2 years it would crash twice a year. I have a small business coffee shop and its too expensive for me to use. I pay $90 plus $50 for adding giftcard. I cancelled the online ordering since we don't get a lot of online ordering which I had to pay another $50 so thats 190!!! It was just to expensive I recently changed and now I am able to save a lot of money.
who did you go with? have you used Square?
Did you use SpotOn?
I left last year. High fees horrible customer service. Constant unknown price raises. Good system horrible everything else.
You nailed it Tobias.
Any better recommendations?
Yes Big Dog, there are two that I really like: Lightspeed and GoTab. If you use the links below, I have negotiated a couple of deals. Up to $2,000 off lightspeed hardware, and $500 off of the set-up fee for GoTab.
Lightspeed: go.barpatrol.net/lightspeed-TRB-POS-Page
GoTab: go.barpatrol.net/go-tab-demo-TRB
Best of luck whatever you choose to do. Go get 'em Big Dog.
the restaurant does not pay taxes on the fees. (5;50). It is deducted as a fees or office expense on taxes. Sorry you're wrong there, but everything else you point out is just a big corporation being greedy and making sh!t up. I hope the feds investigate them. Contractually speaking, the customer is entitled to a refund of all those fees, get ready class action lawsuit.
Yes, you are correct Kevin. The article stated that the restaurants would be forced to show the fee as income, but then after recording the video I realized the same thing you just stated that they would simply deduct it, but it was too late to change it so I left it. Good catch on your end though. Cheers.
their sales representatives did not mention its will be contract24 month. when. their technical team is sucks. don’t inow how rid off that shit
It's the most popular for a reason, bro.
Popular is your barometer for gauging whether a product and company is high-quality? Cigarettes are popular...they give you cancer. Enron was popular...they were corrupt as they come. P-Diddy is extremely popular...he's allegedly sex trafficking children. I don't know if popular should be your argument for using a POS system that is run by a shady company, but you do you boo.
@@DaveAllredTheRealBarman will do. And I'm not your bro, son 🤷🏼♂️
I love toast...it's so easy to use...as a server it's the best POS I've used!
Yes, this is true from a server's standpoint. As I mentioned, the technology is very good. But from an owner and customer standpoint, it's disappointing.
Toast sucks
There are better POS systems out there. MUCH better systems.
I’ve been in the industry slightly over twenty years. I just started using Toast at my new job. It’s super easy to use. I like the look of it and the ease of use slightly more than Aloha. I’m just here to learn more about it. Looking forward to watching this video to hear what you have to say.
Seems a bit biased considering you are affiliated and get kickbacks from one of Toast's competitor's.
You are correct, I am an affiliate for other POS systems, including Toast. What you’ll find is that I do not recommend any products or services I do not believe in 100%. That damages my reputation and trust people have in me. Toast crossed a line and I called them out on it. I will actually lose money for doing this video but I don’t care about that. Right is right, wrong is wrong. Cheers
They’re bringing another definition to POS company. How can they have 30% of the market share and be @ a loss? It’s like they have no good business management skills. Seems like it’s ran by ppl that should have just been employed as software developers; not every geek can manage a business.
They are #1 in USA
Yes, they have the largest market share, but what does that mean exactly? Enron was also the #1 seller of natural gas in the USA in the 90's and it turned out to be one of the biggest ponzi schemes in history, so be careful how excited you get about the "number one" label.
You can program toast to do anything you want, and nothing you dont want. Knowing how to make it work for you, and understanding how to set it up is the key. Some folks are too dense to get that far into the 101, and they should have ZERO input when it comes to the in's and out's of your POS.
Yes, it's agreed that the technology is very good. The problem is the company's ethics and their greed over their customers' well-being. If anyone wants to walk the tightrope, go for it. Don't say I didn't warn you.
This guy is wilding. lol the 99cent fee has been reversed.
This is true Chris, and I state this in the comment pinned to the top that says "UPDATE".
Yes but they did it without merchant review or consent.....makes you wonder what else is hidden.
oh oh, it seems to me that Toast Company will be toasted and burned down soon🤯😯😯
Good information until you took God’s name in vain.
This might not be the channel for you then.