Mandarin Oriental Singapore GM: Do What You Love & The Art of Hospitality | Philipp Knuepfer | #43

This episode of the podcast is an unedited conversation with Philipp Knuepfer, General Manager of the Mandarin Oriental, Singapore. This is the first episode of Playing The Inner Game to be released as a video podcast on TH-cam. Earlier episodes are still available on all Audio Podcast Channels (Spotify, Apple, Castbox etc) and will be edited for release on TH-cam soon.
Philipp Knuepfer has been with the Mandarin Oriental Group for over 20 years, taking up leadership positions in Hawaii, Malaysia, Thailand, Taipei, USA, and Singapore. He generously shares with us his principles on leadership, service standards and hospitality, the importance of choosing the right life partner, following your gut instincts, going against your father's wishes, and how happiness, positivity, and career success are ultimately a choice you make. I hope that you enjoy this conversation as much as I did.
P.S. If you enjoyed this you may also enjoy Episode 13 with CEO of Mandarin Oriental Hotel Group, James Riley which can be found on Spotify, Apple Podcasts etc.
Guest: Philipp Knuepfer
Website: www.mandarinor...
Instagram: @philippknuepfer
LinkedIn: / philipp-knuepfer-mba-2...
Playing The Inner Game Podcast
Host: Michael Campion
Homepage: www.michaelxcampion.com
LinkedIn: @michaelxcampion
IG: @michaelxcampion
Coaching & Speaking Enquiries: [e-mail]
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Timestamps:
0.00- Early motivations and what got him in to hospitality
1.00 - What he wanted to be if not a hotelier
5.00 - Allowing people to fail as the best way to learn
6.00 - Lessons on motivating and managing teams
10.00 - Differences in what is taught between Europe, USA, and Asia
12.00 - Collectivism vs Individualism and going from dishwasher to General Manager
14.00 - Importance of stretching outside your comfort zone
15.00 - What’s kept him at Mandarin Oriental Hotel Group
16.00 - Encounter with the Chairman of Jardine Matheson
19.00 - What does luxury and hospitality mean to you?
20.00 - Hospitality and service is simple and natural
25.00 - Luxury is about individual choice
29.00 - The worst hotel marketing slogan
30.00 - Boomers vs millennials definition of luxury and attachment to brands
32 We are not a hotel group but a collection of hotels…they all have their own individual identity…but customer service consistent…but varied choice
Harder to create brand loyalty…there’s less loyalty
More experiential and memories made less apt brand
35.00 - AI Artificial Intelligence and the Hotel Industry
40.00 - The power of positivity and optimism
42.00 - Is it possible to separate work and play?
43.00 - Everything happens for a reason
45.00 - You attract what you put out into the world
46.00 - Handling Jealousy and Office Politics
48.00 - Choosing the right life partner
50.00 - Your choice of partner as a force multiplier for career success
52.00 - Global citizens and the power of perspective
53.00 - Family Values
55.00 - Why he chooses to live in the hotel
58.00 - Others play sports he plays....
1.01 You found the sweet spot where work feels like play
1.02 - Bad career advice?
1.03 - Handling parental expectations and discouragement
1.05 - You must listen to and follow your gut
1.06 - Transformation of Singapore Mandarin Oriental
1.15 - Michael Schumacher Story
1.16 - What he's most proud of...
1.19 - Words to live by...
1.20 - Success is a choice
Michael Campion Philipp Knuepfur Playing the Inner Game Podcast Mandarin Oriental Hotel Singapore Teamwork Leadership Respect Motivation Inspiration Mindset Hospitality