Recently picked one up. For life of me couldn't get it to take the new code. Read the book and quick setup. Felt dumb like I was missing something. Come to watch this and end the code with a # sign yet in the book its a * symbol.
Hi did u put it in the code 159# When me and my dad put it in it just fades out nothing happens we pressed the red button also to reset and no yellow indicator came up, the cables are good and connected and battery we did everything right but it’s not letting us put our own code in Or even reset it, my dad spent a good $500 on it, Did u find a way to fix it? Sanctuary uses like the exact same keypad for other products in there line
Is the light inside the safe supposed to come on automatically? Mine is coming out automatically without having to push the green activate button is that normal? Just hoping the light isnt on inside the safe when closed wasting battery
Hi Jorge. The key and handle are housed in a separate box that would have been in your packaging. If this isn't the case, please call our team at 888-792-4264. Thanks!
When I set the code, I get the green light, which should mean it was successful. Then I go to the step that says to confirm the code and I should be able to retract the bolts- I just get the yellow LED-I have tried it like 10 times-please help
Same issue here bought it at Costco . The key came with it wouldn't go all the way in. Turn it at 3 o'clock but handle couldn't open the safe. What do I do?
Hello, please see pages 8 -9 of the linked manual. The screws included with the safe are the correct screws. www.saproducts.com/uploads/manuals/SA-PLAT-2-D_Manual_091423.pdf If you are still having trouble, please call our team at 888-792-4264 thank you!
I own this safe..unable to open it for some days.. I am pretty sure I didn't forget the code..cant find the key either..how do i open it now.. pl help.
hello! you may need new batteries in the lock face. We recommend Duracell brand to keep your safe functioning the best. If that doesn't work please reach out to our US based customer service team. Email - cs@saproducts.com PH: 888.792.4264
What are you supposed to do when u get this home and the key won’t turn all the way to 3oclock and stops at two and you can’t open the door in the first place to set it up?
Hello, the instructions for bolting your safe to the floor are located on page 14 of the product manual. Please let us know if you are unable to locate this. Thanks!
Simply twist the lock face counter-clockwise and it should pop off! Once the battery is replaced, Align the lock face to the backer plate, with the lock face slightly rotated to the left. Turn clockwise until you feel the lock face click into place. If you are having issues, feel free to call us at 888-792-4264. Thanks!
For context I'm not some robber, I work at a goodwill and we got donated a safe and I'm just curious as to what's inside, also we do have protocol that if we find anything personal we have to give it to managers to be destroyed
Detailed instructions are on page 7 of your manual. On the inside of the safe door, locate the brass cap. Unscrew and remove the cap, giving access to the reset button. Press the reset button. You will hear 2 beeps and the touch pad will illuminate indicating that you are now in programming mode.
Hi my dad just bought a different sanctuary safe but it has a similar keypad in this video We set eveyrthing up cables plugged it in and folllowed the manual When we put the code 159# in the keypad nothing happens it just turns black/off This was weird, so we kept following it and we reset using the red button and in the manual it says the keypad should indicate a yellow lock but nothing shows up even pressing the reset button multiple times pressing and releasing We need a solution we also lost the receipt so I don’t even know if a warranty claim will work He spent $500 on it, and by the way we checked the the white cable that connects to the keypad the pins are not bent or broken the cable is fine no tears or anything so we don’t know what’s going on
Hello, we are sorry for this inconvenience. Have you tried calling our customer service line 888-792-4264? They will be happy to walk through this issue with you and find a solution.
This safe is absolutely garbage. My handles are stuck and won’t open. The keypad isn’t dead, safe is brand new. Have to use key everytime I want to get into it. Don’t buy this thing for it to fail on you. The cheap pricing seems economical until the thing fails to open without a key.
Hello, we are very sorry for the inconvenience. We recommend Duracell brand batteries to keep your safe functioning the best. This may be the issue, if not, please call our US based customer service team at 888-792-4264 for immediate assistance and they will be happy to assist.
There is no single spoke or key to unlock the door….i think they are all placed inside the safe because they are not in the box the safe came in. What should I do?
It's in a box taped and sort of hidden in the card board panel on the front of the safe when you remove during unboxing. It's easy to miss! I had already thrown it away in the garbage bin and then this video made me to go back and find it. Glad I caught it on time. Hope it's helpful...
Correct, there is an initial entry box with the single spoke and override keys to use for the initial entry. Please let us know if you are missing this!
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Recently picked one up. For life of me couldn't get it to take the new code. Read the book and quick setup. Felt dumb like I was missing something. Come to watch this and end the code with a # sign yet in the book its a * symbol.
Hi did u put it in the code 159#
When me and my dad put it in it just fades out nothing happens we pressed the red button also to reset and no yellow indicator came up, the cables are good and connected and battery we did everything right but it’s not letting us put our own code in
Or even reset it, my dad spent a good $500 on it,
Did u find a way to fix it? Sanctuary uses like the exact same keypad for other products in there line
If the code isn’t working can I use the “backup key” for an emergency open?
Correct! Please keep your keys in a safe place, and not inside your safe.
Put code in and digital says unlocked but it won't turn to open?
Hello! please try changing your battery and see if that works. If that doesn't work, give our customer service a call at 888.792.4264
Is the light inside the safe supposed to come on automatically? Mine is coming out automatically without having to push the green activate button is that normal? Just hoping the light isnt on inside the safe when closed wasting battery
The light will only come on when the safe door is open.
Thank you, great safe!
Just received this from Costco, and there is no key, nor handle to open the safe. Any ideas what to do?
Hi Jorge. The key and handle are housed in a separate box that would have been in your packaging. If this isn't the case, please call our team at 888-792-4264. Thanks!
Do you guys have a video of how to install glass shelves
There are written instructions, with images, located in the manual for this safe! On page 9.
When I set the code, I get the green light, which should mean it was successful. Then I go to the step that says to confirm the code and I should be able to retract the bolts- I just get the yellow LED-I have tried it like 10 times-please help
Hi Shawn, please call our US based customer service team at 888-792-4264 and they will be happy to assist ASAP.
I just received this safe and The key that came with it would not go all the way in! What should I do?
Hello, please call our team at 888-792-4264 and someone can assist you immediately!
Same issue here bought it at Costco . The key came with it wouldn't go all the way in. Turn it at 3 o'clock but handle couldn't open the safe. What do I do?
My shelve screws are too small how do I install the shelves
Hello, please see pages 8 -9 of the linked manual. The screws included with the safe are the correct screws. www.saproducts.com/uploads/manuals/SA-PLAT-2-D_Manual_091423.pdf If you are still having trouble, please call our team at 888-792-4264 thank you!
I own this safe..unable to open it for some days.. I am pretty sure I didn't forget the code..cant find the key either..how do i open it now.. pl help.
hello! you may need new batteries in the lock face. We recommend Duracell brand to keep your safe functioning the best. If that doesn't work please reach out to our US based customer service team. Email - cs@saproducts.com
PH: 888.792.4264
What are you supposed to do when u get this home and the key won’t turn all the way to 3oclock and stops at two and you can’t open the door in the first place to set it up?
Please call our customer service team at 888-792-4264 and they will help walk you through this. Thank you
Having the same issue
@@bradburnham2489 Hey Brad I kept jiggling it around a bit and it did open be careful of the key though
how do you use the floor mount>
Hello, the instructions for bolting your safe to the floor are located on page 14 of the product manual. Please let us know if you are unable to locate this. Thanks!
How to remove the lock face to replace the battery?
Simply twist the lock face counter-clockwise and it should pop off! Once the battery is replaced, Align the lock face to the backer plate, with the lock face slightly rotated to the left. Turn clockwise until you feel the lock face click into place. If you are having issues, feel free to call us at 888-792-4264. Thanks!
How do I open safe without knowing the code or having the backup key?
For context I'm not some robber, I work at a goodwill and we got donated a safe and I'm just curious as to what's inside, also we do have protocol that if we find anything personal we have to give it to managers to be destroyed
@@amvn4005 Hello, this safe will need to be destroyed, since it is not in the hands of the original owner. Thank you!
@@saconsumerproductsinc.4902 yeah, already did that.
thank you
How do you turn keypad sound on?
Hold * for 3 seconds
To turn "silent entry mode" OFF, press and hold the * button for 3 seconds. The yellow LED light will flash 2 times and beep.
How to reset
Detailed instructions are on page 7 of your manual.
On the inside of the safe door, locate the brass cap. Unscrew and remove the cap, giving access to the reset button. Press the reset button. You will hear 2 beeps and the touch pad will illuminate indicating that you are now in programming mode.
Hi my dad just bought a different sanctuary safe but it has a similar keypad in this video
We set eveyrthing up cables plugged it in and folllowed the manual
When we put the code 159# in the keypad nothing happens it just turns black/off
This was weird, so we kept following it and we reset using the red button and in the manual it says the keypad should indicate a yellow lock but nothing shows up even pressing the reset button multiple times pressing and releasing
We need a solution we also lost the receipt so I don’t even know if a warranty claim will work
He spent $500 on it, and by the way we checked the the white cable that connects to the keypad the pins are not bent or broken the cable is fine no tears or anything so we don’t know what’s going on
Hello, we are sorry for this inconvenience. Have you tried calling our customer service line 888-792-4264? They will be happy to walk through this issue with you and find a solution.
Mine only came with 1 key? 😮
Please call our team at 888-792-4264 and let them know! Thank you
@saconsumerproductsinc.4902 Nevermind. Found the other key in the package with the keypad. Thanks for responding!
@@COne-qu2pf We are glad to hear!
can you lock the safe without a key?
Hello, the digital lock is used to lock the safe. The key is for backup in case you forget your passcode or your battery dies.
This safe is absolutely garbage. My handles are stuck and won’t open. The keypad isn’t dead, safe is brand new. Have to use key everytime I want to get into it. Don’t buy this thing for it to fail on you. The cheap pricing seems economical until the thing fails to open without a key.
Hello, we are very sorry for the inconvenience. We recommend Duracell brand batteries to keep your safe functioning the best. This may be the issue, if not, please call our US based customer service team at 888-792-4264 for immediate assistance and they will be happy to assist.
There is no single spoke or key to unlock the door….i think they are all placed inside the safe because they are not in the box the safe came in. What should I do?
It's in a box taped and sort of hidden in the card board panel on the front of the safe when you remove during unboxing. It's easy to miss! I had already thrown it away in the garbage bin and then this video made me to go back and find it. Glad I caught it on time. Hope it's helpful...
Correct, there is an initial entry box with the single spoke and override keys to use for the initial entry. Please let us know if you are missing this!
Why would I buy this if you get so many problems in the comments