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- เผยแพร่เมื่อ 25 เม.ย. 2016
- The following Crew Resource Management (Human Factors) training video shows an overly enthusiastic first officer, Paul Keane, prepare for a flight. The captain quietly accepts Paul's vehemence (with a restrained frustration) until he reacts in a way that might potentially alienate the FO from providing future input. Earlier intervention by the captain (affirming his command) in a pleasant manner - and in a way that wouldn't have compromised their working relationship - might have prevented a future damaging confrontation.
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I have experience both as a first officer and a captain. As a first officer you might feel that being "overly enthusiastic", like F/O 'Paul Keane' in the video, you might win points with the captain, perhaps gaining their respect or hopefully getting them to think that you're ready to be upgraded to the left seat. Having seen this behaviour from a captain's standpoint it does feel like your first officer isn't working with you and there's an impression that you're being challenged. If you're a first officer your job is to assist the captain in his/her duties. If you're a captain remember that, whether you like it or not, you set the tone in the cockpit.
very good point Walter
Would love more CRM videos!
This FO deserves a good slap in the face. LOL
I am not sure the captain handled that the best. Yeah, I understand his reaction, but the rest of the flight must have been horribly awkward.
Iv a feeling Paul wasnt actn. Gud job Captain!
Good job flight, that Paul King should change his first name to Wayne.
I disagree that the capt reacted abruptly at all. Ol mate Paul would have to be blind as a bat shit not to see and recognize his behavior. I feel the Capt put him in place very aptly.
That must have been one long sector lol
damn he got roasted :(
SNAAAAAAAAAAAP. IN HIS FACE !
This isn't a 'personalities' demnstration so much as it is a 'generations' one.
The FO was absolutely insufferable, obviously a caricature of an experienced FO who wants to play the captain. He did treat the rest of the crew and indeed the captain as if he was himself the captain, and quite an arrogant one with that.
Things like airline mergers and layoffs, coupled with the seniority system, can put an experienced captain back in the FO's seat and that's where problems can occur.
I don't really see what Paul Keane was doing wrong. It seemed like he was just doing things. Can someone explain to me what problems could have been caused by his actions?
Keane ("keen") is going above his line of command. He's a first officer, not a captain. In this case the Keen guy needs gently to be given some boundaries, in a way that maintains the synergistic energy, i.e. doesn't make him totally shut down and stop giving input. If you have a subordinate figure acting like they're the boss (giving commands, doing the job of the captain etc) it creates many problems, both practical and emotional, which can lead to accidents.
Ok so like the act of leading and trying to make plans isn't in it's self bad, it's more just we need to separate the roles kind of? I remember watching a documentary on the MH-60 Blackhawk, and they were interviewing a blackhawk pilot who said that the "co pilot" is just as skilled as him, probably same flight hours, so they'd literally just decide before a flight who gets what role so they both gain more experience. So in that example, either could take the lead or be more in assistance role, but they defined it before the flight so they weren't both trying to do each others jobs, and so the crew resource management is spread out more.
I think I understand now. Thanks for the comment @@AnP865