Anh Phan no.... but what I learned is that it’s the UV bulb wanting to be replaced if you change yours make sure to get a water tight seal otherwise you’ll flood the tube and ruin yours . Hopefully this helps you
@@stephenbrooks9196 Hope you got your money back man! I sent mine back.. No more SunSun products for me. I feel duped by the youtube "influencers" but thats on me!
You have to twist it on, my came not connected, the instruction clearly show that you put it in sideways and then twist to lock, mine is staying in and not leaking as of yet
@@mingtrading7542UV bulb seems to be fine...?? What could be other reason ?? I removed the UV bulb and refitted again..but same error again..flashing E 20
May i know how u know the UV light is blow? Does the display shown or how we chack it? Thank you.
e21 code means? mine is displaying e21
Where can you buy one of these filters I can’t find them
Hi, David! You can check your local pet supply store (or mention us so we can ship it to them) or other online retailers like Amazon.
Amazon did have it listed and now they don’t even have it on there anymore
I have looked everywhere for this canister filter. I can't find it anywhere and none of the pet stores here in Ohio carry sunsun
Just bought one on Anazon. Get it now before its gone.
@@davidcoomer6386 Save yourself the frustration and DONT get one.. they are junk.
I changed my bulb after the error code E-21 but I’m still getting the same error ?
Hey Patrick, have you fixed error code E-21 yet? Dont know how to fix it :(
Anh Phan no.... but what I learned is that it’s the UV bulb wanting to be replaced if you change yours make sure to get a water tight seal otherwise you’ll flood the tube and ruin yours . Hopefully this helps you
Can you do one on why the drain plug just falls off and wont go back on? That would be great.. This SunSun HW5000 is JUNK!... Nothing but issues
Zak D it fell off because it’s broken. Mine arrived that way👀
@@stephenbrooks9196 Hope you got your money back man! I sent mine back.. No more SunSun products for me. I feel duped by the youtube "influencers" but thats on me!
Zak D me too bro
You have to twist it on, my came not connected, the instruction clearly show that you put it in sideways and then twist to lock, mine is staying in and not leaking as of yet
@@truereefkeeping6022 naw man it was clearly broke off. SunSun is cheap garbage.
I'm getting e05 what might be the problem
were can i get a new motor for the hw-5000 thanks
I am trying to get one to, they emailed me about it but won’t respond now
Getting an E-01 (high voltage code) anyone know how to fix this???
Hi I get an E05 error and the filter turns off. How can I fix it?
Mine motor working but not sucking water
E-20 code means?
The E20 code means that the UV sterilizer is not working properly
E21 means
@@mingtrading7542how to correct that e20 error ?? I am also getting the same error in new canister.
@@mingtrading7542UV bulb seems to be fine...?? What could be other reason ?? I removed the UV bulb and refitted again..but same error again..flashing E 20
Not one of my screw drivers fit hose small screws urgh
Can you sell me some spare parts?