Customer Was Let Down - A Day In The Life Of A Gas Engineer 187

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  • เผยแพร่เมื่อ 27 ต.ค. 2024

ความคิดเห็น • 44

  • @rickysheldon4355
    @rickysheldon4355 3 วันที่ผ่านมา +2

    Lamp Master you'll never ever ever be out of work.Your videos are awesome and educational and so are you.👊

    • @cputilitysolutions
      @cputilitysolutions  3 วันที่ผ่านมา +1

      @@rickysheldon4355 thank you 🙏🏾

  • @chriswhite3090
    @chriswhite3090 4 วันที่ผ่านมา +3

    Hi, you can take the screws out from underneath which hold the metal bracket in, take prv out and can slide pump off without removing divertor valve.

    • @cputilitysolutions
      @cputilitysolutions  4 วันที่ผ่านมา +1

      Thanks mate, but I had to change the diverter as well anyway so wasn't an issue 👍🏾

  • @chesurechesure
    @chesurechesure 4 วันที่ผ่านมา +5

    Shock a big company taking the piss out of a customer. 🙄

  • @lemmykilmister450
    @lemmykilmister450 4 วันที่ผ่านมา +7

    Vaillant can be proper picky! I called Baxi out to a Main Eco heat I installed about 18 months ago, pcb gone. The came Monday and the guy couldn't programme the new board, even with his laptop. He's had to order one direct form production. What chance do we have in these circumstances 😅😅😅

    • @cputilitysolutions
      @cputilitysolutions  4 วันที่ผ่านมา +3

      They definitely are! I've not had any issues with Baxi so far 👌🏾

  • @NapierNimbus
    @NapierNimbus 4 วันที่ผ่านมา +2

    Great job, look after yourself watch those stress levels

  • @lewisconway6431
    @lewisconway6431 4 วันที่ผ่านมา +1

    Fairplay for starting that pump and manifold change at that time mate.

  • @xavierhowells315
    @xavierhowells315 4 วันที่ผ่านมา +1

    Fair play to you, doing that at 20:00 in the evening

  • @jamesjulian
    @jamesjulian 4 วันที่ผ่านมา +2

    Nice to see a bit of charity work but surely you understand why Vaillant didn’t want the job. I’ve seen too many of these jobs and a week later there something else goes wrong and you’re doing that for free as well. Good video

    • @cputilitysolutions
      @cputilitysolutions  4 วันที่ผ่านมา +1

      Considering the parts cost them hardly anything as it's their own product I can't see why they can't keep their word

  • @hali5341
    @hali5341 4 วันที่ผ่านมา +1

    I think vaillant should off done that job, maybe they saw too many fault and thought it fixed price repair is one repair not 2 or 3.The job is pretty easy, i saw the fuse spur turn on at the beginning when you where removing the pump, couldn't see at the end. Also you didn't need to replace the whole diverter valves, just replace the cartridge inside the diverter valve, thats if the motor was good. Good job with removing the pump, top off my head two screw underneath the boiler and the bracket cones out. The vessel plastic connection broken on me once and now i be extra careful when touching that. Good video, only thing i would say if the camera was slightly higher so we can inside the boiler, looks like it was chest height.

    • @cputilitysolutions
      @cputilitysolutions  4 วันที่ผ่านมา +1

      @@hali5341 thanks for the feedback 👍🏾 glad you enjoyed

  • @russellbaldry5095
    @russellbaldry5095 4 วันที่ผ่านมา +1

    When those vaillants fail the do fail quite epically sometimes but that said they are great to work on……well thought out engineering 👍🏼

    • @cputilitysolutions
      @cputilitysolutions  4 วันที่ผ่านมา +2

      Yeah I love working on them too 👌🏾

  • @plumbertime
    @plumbertime 4 วันที่ผ่านมา +1

    Nice job mate. I’ve had vailant back a job as boiler was 2 steps up a ladder.
    They’re a bit soft and lazy at vailant I think.

    • @cputilitysolutions
      @cputilitysolutions  4 วันที่ผ่านมา +1

      Yeah I've had to go back for repairs quite a few times. Vaillant's customer service is shocking from my experience

  • @Adam-tn7yk
    @Adam-tn7yk 4 วันที่ผ่านมา +1

    I get the silent treatment when I'm working that late

  • @MrMarco3
    @MrMarco3 3 วันที่ผ่านมา +1

    Swapping aav would have done fine

  • @MagicDoughnut
    @MagicDoughnut 4 วันที่ผ่านมา +1

    When you say "first things first" what exactly are you doing in the boilers menu mate? I can't sus it out from the video. Thanks mate!

    • @cputilitysolutions
      @cputilitysolutions  4 วันที่ผ่านมา +1

      Getting into installer menu and putting the diverter into P6 👍🏾

    • @MagicDoughnut
      @MagicDoughnut 4 วันที่ผ่านมา +1

      @@cputilitysolutions oh right, makes sense, thanks

  • @timkelly633
    @timkelly633 4 วันที่ผ่านมา +5

    If you put vaillant in P06 when you drain down it puts the diverter in mid position, so gets most of the water out.

  • @abchannel3737
    @abchannel3737 4 วันที่ผ่านมา +1

    Excellent 🌺🌺🌺👍👍👌👌

  • @gibbodive140
    @gibbodive140 4 วันที่ผ่านมา +1

    Hi Chiraag. Are you able to tell me where you get the old style pumps ? I cannot find them new anywhere and have to spend close on £285 for new pumps that don't even have speed control ! Thank you

    • @cputilitysolutions
      @cputilitysolutions  4 วันที่ผ่านมา +1

      My supplier still has some of the older style pumps left in stock 👍🏾

    • @gibbodive140
      @gibbodive140 3 วันที่ผ่านมา +1

      @@cputilitysolutions Thanks Chiraag... Are you able to tell us the name of your supplier ?

    • @cputilitysolutions
      @cputilitysolutions  3 วันที่ผ่านมา +1

      @@gibbodive140 Essex Heating Spares 👍🏾

    • @gibbodive140
      @gibbodive140 3 วันที่ผ่านมา +1

      @@cputilitysolutions Thank you Chiraag... Not a million miles from me... Didnt they used to be the other side on Collier Row ?

    • @cputilitysolutions
      @cputilitysolutions  3 วันที่ผ่านมา +1

      @@gibbodive140 I don't think so mate, he's been on that parade for a few years now. His dad owns Redbridge Plumbing in Gants Hill too

  • @markchristohperowen6806
    @markchristohperowen6806 3 วันที่ผ่านมา

    are vaillant repair guys taught to be the way they are? are they overworked? was the boiler not registered ie you get me right?cash fit cowboy?. i didnt see previous vid was it serviced? they must have told the customer why. is he not sharing all info with you? this always gets me on installs why the drain off on return, enligten me if you can. condensate trap looks dirty so not serviced. and if your not getting home till 10pm your too cheap. there is a balancing point.
    i am an avid trackdayer i take my bike to a track. if you dont know there are many gas safe vans in the paddock. go look at some trackday forums where reps(glowworm and vaillant) have been slated down for exactly the same reason noone wanted their stickers. i had an f75(external error years ago on a boiler i fitted) confirmed by vaillant to be a pcb production problem. i booked the appointment for replacement.customer phoned me while i was on a ski lift saying engineer was going to dump the job. the boiler was fixed by them. long rant but have you considered just not fitting their boilers?
    i could go on they dont publish reiteration "improvements" some of them being power on diverter valves to power off. they just winging it :) same boiler they change the goal posts. R1 R2 R£
    just look after yourself> family............

  • @MrMarco3
    @MrMarco3 3 วันที่ผ่านมา

    You Love a hairline crack 😂