Thank you for your time. I just installed a gate opener for my friend and the one issue I have is the remotes led light won’t light when I press the button while trying to program. I believe the battery is dead. I guess sometimes remotes ship with dead batteries.
Hi Kevin, Whether it's at the store waiting to be sold, or in the shed waiting to be installed, if the kit has been stored for extended periods this can result in flattened batteries. New batteries will generally fix the problem but if you are still having issues with your remotes please contact our Gate Support team and they will be happy to help. Visit gatesupport.richmondau.com to submit a request.
Thank you for the tutorial. I don't understand about wiping. Can you re-use a remote that's been wiped? I have two gates that have the same frequency. And I need to separate the signals on the gates so they don't both open and close with one signal. Can you help me? Thank you.
Hi Paul. When erasing the remote memory, all paired remotes are removed from the gate motor, but can still be paired back to that motor again. Most gate and garage motors in Australia operate off a 433.92mHz frequency but have different internal coding. This means that each motor can be paired individually to remotes.
Hi, this video is very useful thanks. I have a question. My remotes are de pairing on a regular basis. This had never happened until a month ago, and now seems to happen weekly. I have 3 remotes connected, before 2 would desync, but the last time, they were all forgotten. Do you know what may be causing this?
Hi Jack, Sorry to hear about the issue. If you contact our dedicated technical support team they will be able to help with the issue. You can submit a ticket at gatesupport.richmondau.com and they will get back to you within a business day.
Hi 4ESTRNR, You will need to contact your vehicle manufacturer for more information. The latest information we received was that Homelink is not designed for use in Australia. If you can provide extra information to our technical team at gatesupport@richmondau.com we can look further into it for you.
Hello, mines PY800, similiar to cozy, i decided to add a sensor ir, but dont know how, colors are red, blue, green and white, everything else works fine
Hi Ferndogg, I don't recognise the system, but if you email our technical support team they should be able to help with wiring. Email images and part numbers to gatesupport@richmondau.com
Hi Richard, Unfortunately the rest process will erase all of the paired remotes. BUT...you can still pair the 2nd or 3rd button on a remote using the same pairing process. Button #1 will stay paired along with the extra button.
Hi Homies, No problem at all, you can pair to button #2 or button #3. First, erase the remote memory from motor #2 and then pair all of your remotes using one of the other buttons.
Hi I need help. I got new remotes for my motor but the motor won’t recognize the controllers. They are the correct frequency. However, when I press “Learn” the LED blinks but it don’t work when you press it again to open the gate.
Hi Chris, If they aren't genuine Richmond remotes, they are unlikely to work. The frequency is the same for almost all gate and garage motors in Australia but the internal coding changes for each manufacturer. You can contact any of our branches to buy a genuine remote. Call 1300 474 246 or find your closest store here - www.richmondau.com/contact-richmond/
Hi Rita, thanks for the enquiry. You will need to use the correct remotes for whichever brand motor you are using. You could also fit an external receiver to allow other manufacturers remotes. If you need more information, contact our gate support team at gatesupport.richmondau.com and they will be happy to assist.
Hi, I have new AG070B 4 button NON universal remote with new battery. When I try to program it, I press A & B but the blue lights stays ON, it does not flash, so I cannot carry on programming. Is the battery too strong? Thanks Bob
Hi Robert, I'm not sure what brand the AG070B remote is so I don't know anything about the programming unfortunately. If you have a Richmond gate motor then you will need a genuine remote to be able to operate the motor. Non-genuine remotes generally won't pair or operate correctly as they operate on different coding.
Hi Rick, Unfortunately, we don't currently have a visor clip remote. You will need to purchase one from another manufacturer. You will also need to purchase an external receiver from that same manufacturer. I have explained in further detail below. With advancements in mobile phone software, 'universal' remotes have become easier to replicate. Naturally this is a security concern, so most manufacturers now use unique coding for their gate/garage motors and remotes. To use a different manufacturers remote on your gate/garage motor, you will need to add an external receiver from the same manufacturer as the remote. For example. To use a Richmond remote on a Merlin motor, you will need to fit a Richmond external receiver. Luckily, the external receivers are generally cheap to purchase and easy to fit. Our gate support team will be able to help further if you need wiring diagrams or have any further questions. gatesupport.richmondau.com
The gate motor memory can be reset at any time by simply pressing and holding the learn button for 10 - 12 seconds. This will wipe all remotes from the gates memory and the remaining remotes can then be re-learnt to the gate motor.
The motors can directly pair with 10 remotes or wireless keypads. If an external receiver is fitted, this allows up to 200 remotes or wireless keypads to be paired.
Hi Shiva, For security purposes, a non-Richmond remote will most likely not pair directly to our gate motors. You will need to check with Viper to see if they offer an external receiver, and whether this will allow the remote to be used on a gate/garage motor. If Viper are unsure about connectivity, then you can send a wiring diagram to our gate support team and they will do their best to help. gatesupport.richmondau.com
Hi alivestudios, If you get in touch with our technical support team they should be able to help. You can email at gatesupport@richmondau.com or call 1300 474 246 and leave a voicemail.
Hi Elvis, The motors in this video are manufactured in China and are designed for the residential market. To date, our GTR156 has done over 10,000 openings and is still running strong. We also have access to European motors, but these generally require professional installation and servicing. If you need any help choosing a motor, contact on of our stores on 1300 474 246
Hi Bob, There a few different types of smart systems that will allow you to use an app on your smartphone to operate and monitor your gate. Unfortunately, due to safety, most of these apps are not approved for apple carplay or android auto. If you are just wanting to enter or exit your gate without using a remote, then you will need to fit a sensor that automatically detects your vehicle and operates the gate. We have a few different options available so it's probably best to give our sales team a call on 1300 474 246 to ask them which is best for your setup.
Hi Noel, Unfortunately we don't have an outlet store outside of Australia and New Zealand. We can ship internationally, but naturally this attracts significant freight charges as the motor weighs approx. 16kgs.
Hi Pablito, There are very few Chevy's here in Australia so I don't know too much about the homelink. I did find this though...www.fairbankschevy.com/what-is-homelink/
Hi Ari, On these slide gate motors, the 4th button on the remote will operate the pedestrian function. This is the small button furthest from the keyring.
Hi. If you are wanting to reset the remote controls you can simply hold the 'Learn' button for 10 - 12 seconds. This removes all remotes from the motor and you can then pair our compatible Richmond remotes again.
Hi Israr, Need remotes? Contact one of our branches throughout Australia. Our sales team will be happy to assist. Email - sales@richmondau.com Phone - 1300 474 246
Thank you ! You saved me from buying a new motor !!!
You are welcome!
THANK YOU!!!!! This solved my problem. Best regards,
Glad it helped!
Very cool! Easy to set up.👍
Thanks Lam, we're glad you're happy :)
Thank you for your time. I just installed a gate opener for my friend and the one issue I have is the remotes led light won’t light when I press the button while trying to program. I believe the battery is dead. I guess sometimes remotes ship with dead batteries.
Hi Kevin,
Whether it's at the store waiting to be sold, or in the shed waiting to be installed, if the kit has been stored for extended periods this can result in flattened batteries. New batteries will generally fix the problem but if you are still having issues with your remotes please contact our Gate Support team and they will be happy to help.
Visit gatesupport.richmondau.com to submit a request.
Thank you soooooo much
You're welcome Sika!
Thank you for the tutorial. I don't understand about wiping. Can you re-use a remote that's been wiped?
I have two gates that have the same frequency. And I need to separate the signals on the gates so they don't both open and close with one signal.
Can you help me?
Thank you.
Hi Paul. When erasing the remote memory, all paired remotes are removed from the gate motor, but can still be paired back to that motor again. Most gate and garage motors in Australia operate off a 433.92mHz frequency but have different internal coding. This means that each motor can be paired individually to remotes.
Hi, this video is very useful thanks. I have a question. My remotes are de pairing on a regular basis. This had never happened until a month ago, and now seems to happen weekly. I have 3 remotes connected, before 2 would desync, but the last time, they were all forgotten. Do you know what may be causing this?
Hi Jack,
Sorry to hear about the issue. If you contact our dedicated technical support team they will be able to help with the issue. You can submit a ticket at gatesupport.richmondau.com and they will get back to you within a business day.
How do you pair this with homelink vehicles? I have the same remote and similar gate opener
Hi 4ESTRNR,
You will need to contact your vehicle manufacturer for more information. The latest information we received was that Homelink is not designed for use in Australia. If you can provide extra information to our technical team at gatesupport@richmondau.com we can look further into it for you.
Hello, mines PY800, similiar to cozy, i decided to add a sensor ir, but dont know how, colors are red, blue, green and white, everything else works fine
Hi Ferndogg, I don't recognise the system, but if you email our technical support team they should be able to help with wiring. Email images and part numbers to gatesupport@richmondau.com
Hello, is there a way to ONLY reset a single remote as supposed wiping all other remotes that's already paired with the motor.
Hi Richard,
Unfortunately the rest process will erase all of the paired remotes.
BUT...you can still pair the 2nd or 3rd button on a remote using the same pairing process.
Button #1 will stay paired along with the extra button.
What about pairing two gates to one “4 button” remote?
Hi Homies,
No problem at all, you can pair to button #2 or button #3.
First, erase the remote memory from motor #2 and then pair all of your remotes using one of the other buttons.
Hi
I need help. I got new remotes for my motor but the motor won’t recognize the controllers. They are the correct frequency. However, when I press “Learn” the LED blinks but it don’t work when you press it again to open the gate.
Hi Chris,
If they aren't genuine Richmond remotes, they are unlikely to work. The frequency is the same for almost all gate and garage motors in Australia but the internal coding changes for each manufacturer.
You can contact any of our branches to buy a genuine remote.
Call 1300 474 246 or find your closest store here - www.richmondau.com/contact-richmond/
My outomatic gate brand is ecuteek and I have the difficulty to connect to the motor how can you help me? Thank you.
Hi Rita, thanks for the enquiry. You will need to use the correct remotes for whichever brand motor you are using.
You could also fit an external receiver to allow other manufacturers remotes. If you need more information, contact our gate support team at gatesupport.richmondau.com and they will be happy to assist.
Hi, I have new AG070B 4 button NON universal remote with new battery. When I try to program it, I press A & B but the blue lights stays ON, it does not flash, so I cannot carry on programming. Is the battery too strong? Thanks Bob
Hi Robert,
I'm not sure what brand the AG070B remote is so I don't know anything about the programming unfortunately.
If you have a Richmond gate motor then you will need a genuine remote to be able to operate the motor. Non-genuine remotes generally won't pair or operate correctly as they operate on different coding.
Hello..What visor Clip remote will work to open the gate.
Hi Rick,
Unfortunately, we don't currently have a visor clip remote. You will need to purchase one from another manufacturer. You will also need to purchase an external receiver from that same manufacturer.
I have explained in further detail below.
With advancements in mobile phone software, 'universal' remotes have become easier to replicate. Naturally this is a security concern, so most manufacturers now use unique coding for their gate/garage motors and remotes.
To use a different manufacturers remote on your gate/garage motor, you will need to add an external receiver from the same manufacturer as the remote.
For example. To use a Richmond remote on a Merlin motor, you will need to fit a Richmond external receiver.
Luckily, the external receivers are generally cheap to purchase and easy to fit.
Our gate support team will be able to help further if you need wiring diagrams or have any further questions.
gatesupport.richmondau.com
Mujhe machine chahie
What if someone has a remote and I don’t want them coming into my property, is there a way to stop the other remote from access to the gate
The gate motor memory can be reset at any time by simply pressing and holding the learn button for 10 - 12 seconds.
This will wipe all remotes from the gates memory and the remaining remotes can then be re-learnt to the gate motor.
Is there any limit to the numbers of remotes that can be memorised by the motor?
The motors can directly pair with 10 remotes or wireless keypads.
If an external receiver is fitted, this allows up to 200 remotes or wireless keypads to be paired.
How do you pair a viper aux remote?
Hi Shiva,
For security purposes, a non-Richmond remote will most likely not pair directly to our gate motors.
You will need to check with Viper to see if they offer an external receiver, and whether this will allow the remote to be used on a gate/garage motor.
If Viper are unsure about connectivity, then you can send a wiring diagram to our gate support team and they will do their best to help.
gatesupport.richmondau.com
Hello my led light stays on and doesn’t turn off. What’s does that mean?
Hi alivestudios,
If you get in touch with our technical support team they should be able to help.
You can email at gatesupport@richmondau.com or call 1300 474 246 and leave a voicemail.
Can i ask what type of chip is in that remote...is it rolling coded???
Hi Anextday,
These particular models are fixed code.
@@RichmondCastors Thanks much bro...
Want to know which country manufactures this motor ?
Hi Elvis,
The motors in this video are manufactured in China and are designed for the residential market. To date, our GTR156 has done over 10,000 openings and is still running strong.
We also have access to European motors, but these generally require professional installation and servicing.
If you need any help choosing a motor, contact on of our stores on 1300 474 246
Good morning please help me with this information how can I per it with my car
How to pair it with my car please
Hi Bob,
There a few different types of smart systems that will allow you to use an app on your smartphone to operate and monitor your gate. Unfortunately, due to safety, most of these apps are not approved for apple carplay or android auto.
If you are just wanting to enter or exit your gate without using a remote, then you will need to fit a sensor that automatically detects your vehicle and operates the gate. We have a few different options available so it's probably best to give our sales team a call on 1300 474 246 to ask them which is best for your setup.
Hi good day do have outlet store in cebu Philippines?
Hi Noel,
Unfortunately we don't have an outlet store outside of Australia and New Zealand.
We can ship internationally, but naturally this attracts significant freight charges as the motor weighs approx. 16kgs.
How do you pair with chevy homelink?
Hi Pablito,
There are very few Chevy's here in Australia so I don't know too much about the homelink.
I did find this though...www.fairbankschevy.com/what-is-homelink/
I accidentally wiped all the remotes from my board! Now what do I do??
Hi Panama,
Just pair the remotes again using this video. You only need to press the 'LEARN' button for 1 second before pressing your remotes.
@@RichmondCastors Thanks! We got them programmed!
The first controller has two button mode, you have only paired one button for open and closing, so how about the second button for pedestrian mode
Hi Ari,
On these slide gate motors, the 4th button on the remote will operate the pedestrian function.
This is the small button furthest from the keyring.
How to reset?
Hi. If you are wanting to reset the remote controls you can simply hold the 'Learn' button for 10 - 12 seconds.
This removes all remotes from the motor and you can then pair our compatible Richmond remotes again.
Thanks! :D
Remote wali machine chahie
Hi Israr,
Need remotes? Contact one of our branches throughout Australia.
Our sales team will be happy to assist.
Email - sales@richmondau.com
Phone - 1300 474 246
Rs
Hi Pravin,
Hopefully you liked the video. Thanks for watching.