The Customer Is Always Right Yeah? So what happens if the customer is obviously NOT right?
ฝัง
- เผยแพร่เมื่อ 7 มี.ค. 2023
- I have an Escooter / Ebike charger on the bench, this is the one I repaired last week... here is an update on what happened next
The original repair video is here:
• Escooter Ebike Charger...
Follow up video is here. How can an open circuit diode test good in diode mode?
• How Can A FAULTY Recti...
Referenced in this video several times - and essential viewing if you are learning PSU repair:
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What is a Crowbar Circuit
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Thank you
Richard
"I opened that viral attachment just like you told me not to."
Fun times in IT back in the day...
This lesson I sure learnt. Never tell the client half of the story. Being asked"Is it working already?", "No, waiting for parts to arrive" or "Yes, job done". There's no way he would figure what "Do not use it, especially under load" means.
Pull the fuse before handing it back the next time :)
@@ulfsoderholm3586 Keep a handful of pre-blown fuses just in case.... Maybe, there should be a seller of "pre-blown fuses for the purposes of disabling mid-repair impatient customer items" ?
Don’t plug it in under any circumstances seems pretty clear to me. I do agree though, “is it working? No, waiting on parts” is the right strategy.
Yeah, best tell a lie and say you are waiting for parts. Saves you having problems and saves the customer money. The reason he/she wanted it back was to use it, so they were going to ignore "Do not use it".
One thing I’ve learned to do when dealing with a customer mid-repair (electronic, mechanical or otherwise) is that I always DISABLE any system that is not fit to use. That way if they go out of their way to try and use it, there is no consequence, and if they re-enable it, the failure is obviously their responsibility.
When a customer requests an item back early, before any item is repaired to work to manufactures specification - I point and say read the sign first . We charge £15 per hour For Any inspection OR repair, time spent to pro-quire a partial OR full repair. Any item left for an agreed repair. By signing the customer repair receipt. You the customer have agreed to this shops terms and conditions of repair and charges. if requesting your item back from this shop before any repair is deemed to be complete by our engineers to the item manufactures specification. You the customer accept the item as not working and remove this shops obligation to repair or Any Responsibility for the repair item, there is a early item redemption charge of £50.00. An early item redemption receipt will need to be signed before the item is returned to the customer. --- On both receipts the shops full terms an conditions of business are printed.
Make it a unmovable rule "Nothing returned until quality checked" That way you cover yourelf againt this kind of pressure.
I don't blame you for being annoyed. I sold a radio to someone and a month later, he was complaining that it blew up on him. Checked and saw extra power wires on it. Turns out he added a plug to it and plugged it into the wall figuring he could have a radio to use at home. He asked me why it worked when I plugged it into the wall. I reminded him of the power supply between it and the outlet that converted the house voltage to what the radio needed. The board was totally destroyed (the tracing was literally splashed all over the underside of the cover. This was a car radio as well so you can imagine what 120V AC will do to a device that's made for 12VDC. He was lucky he didn't zap himself.
He wasn't happy when I told him flat out I'm not repairing it AND he's not getting his money back. Telling him civilly was a major challenge too.
I bet! Talking with a massive smirk across your face is hard to do isn’t it 😝
Maybe you should have gifted him another and given him an aerial wire he “absolutely must” hold onto while plugging this one into the wall 🙈🤪
@@Infiniti25 Yup. Especially when after all the times he carried on about being an expert on electronics.😆
As for gifting him another, unfortunately, I didn't have any that were crappy enough to waste on him. 😁
I honestly would chalk it up to a lesson learned experience and move on. Sometimes it’s not worth the hassle nor your time to repeat yourself. Your client was fully aware the item was not 100% repaired when they requested to pick it up early. ( pointless I agree) But I can see your point of view, it’s not like you can hold your customers property hostage. You did the right thing in my opinion, if they chose not to accept your professional advice politely remind them it could cause further damages, and that you will not be held liable for any further damages that may occur, and it could cost and delay the product being fixed. End of the day it’s the customers property give it back to them.
By the way the new camera setup is awesome thanks again for always considering the viewers point of view.
Best wishes
That would make me very upset. Luckily, I haven't had to give something back in a state of being only half repaired like you did. If I started to work on it and removed components, etc. without putting the new ones in yet because I'm waiting for them, I couldn't see myself letting it go out without having the customer sign a waiver of some sort. Even if I put the old components back in, if they take it back now and try to use it, I wouldn't want to be responsible. I can see a scenario where they would try to blame me for making it "worse" etc.
I agree with you totally on this one. I think if it was me, I would have taken out the fuse and handed it back to him. That way, when they put the fuse back in and tried it anyway, it's on them to have to either pay to have it fixed again or bought a new one. Either way, you win! Completely justified rant.
Might also be an issue with the scooter battery. Wonder why it blew to start with.
This is a good client. I can imagine him being the type of person who always blows stuff up. Lets hope he stays safe on his scooter so we can see more repairs coming from this guy.
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Thanks for showing your setup for filming. Appreciate the insight.
When it comes to electronics and things that are invisible (like electricity), ignorants are believers, they want their devices to work so badly that they think "it will work, it has to work, I'm sure it'll work, I'm sure it'll work if I cross my fingers, it 'll work just because I want it to work !" and they do what they should not do !...
It's the same with all complicated devices used daily (electronics, cars, etc...), there's a lot of people (well much too many in my opinion) absolutely not aware of how these devices work, but even worse, there are too many people who don't event try to understand how they work : "the repair guy will repair it for me (and for free...)"...
That's why the kind of channel you provide is a very good thing, it helps for a better world.
Thanks !
When you have to deal with the public - It's going to happen. 😖 You handled it well - some others may have just thrown him & his board out of the shop. Hopefully, your patience will pay off & he'll humble himself in your presence when he comes back to pick it up. Thank you for all the videos you do👍 Your shop is quite tidy. 🤭
Suggestion - ask the owner to bring in his battery or his entire scooter. - You only have half of the charging system. There is a BMS - battery management system embedded in the battery. The scooter battery system provides a higher voltage/current than a standard battery and motor. The ENTIRE power system needs to be checked. PS if the owner won't bring the whole scooter in to have it checked - you are setting yourself up for another major parts failure.
We live & learn, especially when you’re self employed.
I had a similar experience recently with a customer who basically broke what I’d fixed for him & tried to blame it on me.
I repaired it again & only charged him the postage (it’s not worth the bad publicity in my case) but he must’ve felt guilty as he sent me extra money with the return postage payment.
Now he’s happy & I know better for next time.
At least I have the evidence that I did previously have it working, on YT in public 😉
There was pretty much only one reason the customer wanted it back, and it wasnt to use as a paper weight. You warned them, nothing else you could have really done. Maybe somebody else plugged it in, but it still the customers responsibility. The andonstar footage looked great.
He could've taken the wrong part out, which apparently would have prevented the additional damage.
It's just frustrating ...
Like customers who insists in replacing components themselves after your diagnosis.
Just to try save money.
Then they come back claiming you were wrong and asks to do it again for free as a warranty.
And now: PCB tracks ripped, components inserted wrong, huge blobs of solder ...
You know the story ...
What's wrong with saving money? Now there is something wrong with blaming someone else if a repair you tried didn't work. That's the risk you take when you DIY.
I stopped all that happening with 1 sign see my comment to read the sign.
Po6ip6kppkmml
😂😂😂 the title drug me right in. Sure they’re right, “it’s just a fuse.”😂😂 “Oh it works, it just doesn’t turn on.” 😂 “Just needs cleaning.”
I hope you enjoyed your visit here 🙂
Hind sight is a wonderful thing but if you had said that diagnosis complete , awaiting parts rather than incorrect parts installed and it’s now working ish, it may have prevented this frustrating event .
I think you were very calm ,considering
I would have made sure he/she couldn't use it when you gave it back to him. Charge him double for the repair. The Bampot!!!
Ooh, grumpy one you are 🤣 rightly so though !! I expect he went off the idea of repairing it while changing out his brown trousers after trying to use it and it going bang on him. That’ll learn him !
Perhaps "Do not use it and I will definitely know if you do" would have been a better choice of words. 😉
I would have removed the schottky diode before giving it back, making it less tempting to try.
I would have taking out the temporary part so the Customer wouldn't have been able to use it. Also now days Customer are not always respectful of the work been done .
Hello Richard! I understand that you feel angree and dissapointed. I think that every one have right to make mistakes, aspacialy if he pay for that. We learn making mistakes. And you have right to feel and express emotion and feellings that you have))
In situations like this they pay double plus extra service charge and they are informed the device is covered by the 50/50 warranty in that if it fails after they walk out the door that both halves are theirs and not to bring anything else to my shop
In a situation like that, having told the customer it was not suitable for use, I would likely have 'disabled' it in a controlled and safe manner that could be undone back safely in the workshop. This would at least ensure that the device does not get any worse or fail in an unsafe manner which could in the worst case cause harm or injury.
To use this charger as an example, it looks like there is a wire link as part of the mains power input. If that link was removed then the device would be safely disabled as no power could enter the board and enable further damage and ensure safety if someone was to attempt to use the charger.
When forced to deal with someone without knowledge, it is often wiser to make the decision for them. After all, a person cannot be taught intelligence; they either have it or they don't.
In retrospect I had no chance to do that - he came in and asked for it back. Hard to say 'OK but I am just going to unsolder this stuff while you wait'. In the end I said, OK, but do not use it until I have the correct replacement part, and you pay for the repair before you take it.
Lesson learned customer lost. You will always get a trier in this field better off without his custom. Give it him back not fixed with damaged parts removed. Tell him its beyond ecomonmic repair and up to you not to charge him again for your diagnosis.😎😎. Thanks for a great video.
should have removed the diode you put in as a temp for testing before handing it back.
Your frustration is understandable. He was very disrespectful of your time and knowledge of the situation by ignoring your warning not to use it until the correct part arrived.
He stepped over a dollar to pick up a dime trying to get 'one more charge' out of it and now he is going to have to pay more money and it will take more time.
Worst part is he will probably write some snotty review, but at least you can link this video to his review. HaHa
Oh the temptation to solder a capacitor in the wrong way around. So that if the guy tries to use it, then the customer gets some free "Magic Smoke" with a nice smelly electrical bang!!!
Sneakily evil.....i love it ;-)
Exactly the correct approach. Make him pay again.
No worries about camera angles, they are good, unlike your customer 😉
Perhaps he didn't plug it in but was struck by LIGHTNING⚡ on the way home ?🤞
The customer is never right when it comes to computers and electronics lol. If they were they would have fixed it themselves. The main rule is the customer is always lying in this field of work
Everyone deserves to have their stuff fixed as long as they're willing to pay for the service and not argue the toss after causing the failure themselves.
PS: The full saying is "The customer is always right in matters of taste." In this case, taste doesn't enter into it; their either incompetent or ignorant, or both.
Never ready un till ready of remove the component fitted and tell them they can have back without but must pay for diagnostics.
Murphy screwed that initial repair up. ;)
Is it the same unit, the one in first video had a red spot on top of c14 beside original failed part.
Camera setup looks great and I would back you 100% on this. I have experience with this situation as well and yeah the customer can be an arsehole....cheers.
I'd have removed the replacement diode and put the dead one back in before giving it back.
Not sure Andy's going to be your best customer going forward Richard. :)
I can't stand it when someone does not listen to what you tell them, I would have handed it back to him and said fix it yourself.
I would never return the PS with the temporary part in it. I would have reinstalled the original bad part before giving it back. This way it cannot be used, therefore it would not be possible for it to be damaged worst than when it came in. Sadly many customers will lie.
Do they make a test meter for stupid? Love your vids thank you.
The most unclear part (well, at the very least for me due to the lack of a certain level of experience and education) is was whether the root cause of the issue was just the use of improper diode array? So, the diode array was too weak for the load. How then should I justify the shorted out transistors on the hot side? Sorry, I haven't built a perfectly functional imaginative model of PSU in my brains yet, just know the bare basics. So it is quite hard to chase down how the failure mode develops and then manifests in a bunch of failed electronic components.
What we've known from the previous video:
1. There was no output from the power supply
2. The diode array in the half-bridge rectifier died resulting in the disconnection of the power flowing to the output.
So, the actual question is what caused the diode array failure in the first place? Do we have a perfect explanation for this?
Do we know for sure that after just the replacing the diodes the root cause is gone?
I mean what if the diode array failure is just a consequence of something else? How do I know that? Before throwing out a bunch components that is worth around dozen of euros.
Because otherwise, I could end up with just the replacing of the electronic components that are known to be faulty. And thus I'm stuck in that vicious circle.
Just imagine the following:
For the first time I've replaced the diodes. Then I've run the PSU under an expected load and then suddenly the transistors on the hot side are died or something else gets blown. With each new iteration of the "repair" the blast radius, thankfully, stays the same or is growing eventually. After a couple of iterations of throwing out the faulty components I finally started to suspect that I'm completely missing something.
One more thought. What if the reason of failure is the outside of this PSU and somewhere in the e-bike itself? The customer could not know that. Because why it could otherwise keep ruining completely good PSU after the repair?
And the last thing. I wouldn't advise to rely on the parts from aliexpress. Especially for the power related stuff. Most of the time those are cheap and grossly overrated/underspecced replicas that couldn't handle even the quarter of the original spec from the datasheet, let alone the half of the spec. That is unless you know the trustworthy place to get them. For the price of a couple euros per 5-10 pieces for such transistors the best what you could get are the pulled/desoldered/harvested components of the known reputable manufacturers from the recycled e-waste. I don't see an issue with the second hand component if it still meets the spec. As for the replicas or parts from unknown obscure brands, you could end up with just 3A transistor instead of 12A. Come to think of it, the laser engraving machine is relatively cheap, so the seller could just mark the parts on the demand. If you've asked for 13J0009 - ok, no problem, you'll always get the parts with the correct markings. Do they meet the spec? You'll never know. Most probably they won't. The quickest and easier way to do a destructive tests to just crack open the plastic package and compare the actual die size. It would then be obvious that 12A high voltage/high power transistor could never have 3 mm2 die size.
Thank you for the video! Please keep sharing your methodological mindset with us and your actual train of thoughts while doing the repair. This is brilliant!
Lots to reply to there, but the basics are:
The original fault was open circuit rectifier diode on the secondary (output from switch mode transformer)
The switch mode PSU was actually working, specifically the other secondary which powers the PWN chip was providing the correct voltage
I fitted a lower powered schottky dual diode to prove the PSU actually could operate correctly (it did)
The customer took it back and used it against my specific instructions not to
On return the schottky dual diode was short - this type of fault is quite capable of blowing the SMPS transistors on the high voltage side (from previous experience)
it is quite possible that the eScooter has a short circuit battery or similar fault which caused both failures. I seriously doubt fake components have anything to do with this because A: there is no reason / profit in faking stuff like the Schottky diode I fitted and B: That diode was not sufficiently rated to prove 10A output so it's failure requires no further explanation
I'd have snipped the double diode off the board before I'd have handed it over. You'll never defeat the clueless - they've had far too much practice...
Same problems with repairing pcs... the weakest link of any pc is the person sitting in front of it.
Richard's too nice! 🤗 I'm christian but I might have had to bleep myself a bit more!😂
¿Quizás nuestro hermanito querido Andy perdió algo en su traducción a su cliente?
Well Andy is Austrian, so translating from English via German to whatever language the owner speaks may have distorted the meaning of 'OK have it back, but *do not use it* until I fit the correct part!'
Perhaps put a deliberate short from live to neutral so that the fuse blows the instant it's plugged in. It protects the circuits and tells you the customer used it despite the warning.
No....the reversed electrolytic is the more fun trick ;-)
@@englishrupe01 PMSL!!!!!
No matter how good a mechanic you are, you can't fix stupidity!
I would have removed the double diode, before giving it him.
Though I have had idiots like that in the past.
These days he would have been told it's awaiting parts and not ready.
Most places over here wouldn't have even bothered attempting the repair repair.
Left high voltage capacitor looks blown Rick. 20:00 look at the crack on top of it lower part just above 105C text. I'll check them both jut to be sure.
Yeah it does look that way, just checked it and it reads OK 330uF same as the other one. Well spotted though.
I thought that looked a bit dodgy too.
Glad it was ok.
I do not know what the law is in Spain, however in the UK when I was an engineer working for a company they said that we had to replace parts with the proper part numbers. If you use non standards parts the onus is on you if anything goes wrong as you have re engineered the machine and the company is not reliable for any injuries caused by non standard part. The power supply should not of been given back to the customer until the proper was installed. I do not know where you would stand if the component over heated and caught fire and burnt down a building. I know that is extreme but in UK law you would be to blame.
Well you also should consider that I am not dealing with the owner of the equipment in this case, but with another company (local phone repair shop) who is acting as the middle man and I told him in no uncertain terms not to let his customer use it. He gave it back to the customer and it went bang. What would UK law say about that? I also have about €1,000,000 in public liability insurance, which operating a business here I am legally required to have, and suspect the same is true in the UK and elsewhere. Is that a factor?
@@LearnElectronicsRepair Your contract is with the third party not the end user. End user has no comeback to you, you're just a contractor in this case.
The quote “the customer is always right” is a bastardization of the actual idea from which it came. It derives from some guy who owned a restaurant who said something along the lines of “if the customer complains about the food or wine, replace it no questions asked.” Or some such thing.
Big difference between a person not liking how something tastes and generalizing to “the customer is always right.”
So, “the customer is always right in matters of taste” is a fair statement. If they proclaim red is better than yellow, so be it.
Their opinion about something subjective matters.
But if they hold a factual belief opposed to reality, it’s your duty to tell them they’re idiots. Politely of course.
For example - if you’re selling a truck and the customer is buying the truck because they believe it will pull their 20,000 pound trailer, and they’re wrong about that because it will only pull 7,500 pounds, you better tell them they’re wrong….
how about the odds that driver transistors blew after replacing the double diode with the corect one? maybe the battery charging terminals are shorted on the scooter side somehow and this was the reason of failure at the very beginning. wouldnt be surprized driving transistors survived at first when the double diode failed open and they blew when it failed short at the second time.
If the customer is always right then that means I am always wrong and trust me I am never wrong lol.
Or that logic should also follow “and don’t trust me because by default that make me always wrong”.
Yes I understood the meaning of your post, just presenting a second path for the logic
Great diagnostic as always! And we all know to almost never trust customers when it comes to repairs 😂
@18:07 I think it's €15,19 for 100pc and not one. From what I understand as "100 unidades"
oops missed that, your Spanish is quite correct
I suppose at the end of the day he's a customer and you really want customers to come back right. Probably should of gave it back to him without the double diode package installed. He would of found out for himself then that you weren't finished the job. Ridiculous that he wouldn't leave it with you to complete the repair though.
Bad Andy 😫
I'd give it back and say tough luck, find someone else. I don't have patience for people like that.
Yeah uncle, I agree 100%.
It is their fault so now make them suffer :D
If the guy is going to be so stupid as to attempt to use something you specifically told him to NOT use, he can pay to have it fixed twice.
I'm curious about the condition of that battery in that e-bike.
Me too. The bike has now blown up the charger twice. I will make a prediction that the customer will buy a new charger somewhere else and Handy Andy will be back in about two weeks time with another one to repair.
@@_bogbean Yeah that would be karma at work, would it not 😉
@@_bogbean I think I would request to check out the battery, as well. I just got an E-bike and they are strange things. A lot can go wrong between the wiring, the battery and the charger and control board.
Next time pull the temporary replacement part so it is inoperative before you return it.
LOL ... the customer is always "right " indeed ... Well ... too bad he did not follow you Advice and Warnings ... it's going to be a lesson for him.
I own my own repair shop in Maryland USA. I would have handed it right back to him and said have a good day! Because at that point it's a lack of respect. You specifically told them not to use it and they go ahead and use it wasting your valuable time to fix it again.
Since he went against your instructions, can you not simply charge him for additional repairs?
Perhaps returned it with the fuse removed ( idiot guard)
In retrospect that would have been a really good idea
The industry say the customer is always fall
If it couldn’t be used whoever did he want it back? Not a customer but a ‘Custard’ !
I imagine proprietors have conducted business in exactly this way for millenia
I would have told him it's not working, waiting for parts. If he wanted back would have put blown chip back in an said do not bring back, unless pay for parts ordered. would have kept it straight and simple, Andy sounds like a wimp to do this. Good luck. like your videos.
You shorted out his brain when you told him it works, but don't use it. Incompatible terms.
Lol, you're fully right, what an idiot. Too bad the new one is easily available, it'd be better for him to wait 8 weeks for the parts to arrive from China. Just to then tell him after that that you could have ordered some from ebay with next-day delivery but they were 1€ more 😄
You shoudn't have told him the unit was repaired or you shouldn't have given it to him until fully repaired or simply disabling the unit removing some key part...
Honestly you should have taken the diode out before you gave it back to him.
Or the main fuse in the iec socket!
@@craigcousins6718 Better to remove the diode. But I understand why you would remove the fuse. Only problem is if he takes it elsewhere, gets the fuse replaced, and it starts a fire or something
@@Mommotexx it was purely to prevent the customer using it! If he chose to replace with wrong fuse of higher rating and had a fire that would be down to them not Richard as he used it with wrong diode fitted that has more chance of coming back on him
So, Picture this (as Blondie said or rather sang) The customer comes in unannounced. Insists to take it even though it does not have the correct parts fitted and I say OK, just give me a few minutes and you can watch me disable it before you take it (minus a few parts). Oh, and here is the repair bill? How is that gonna work in reality?
@@LearnElectronicsRepair how can you charge for a repair which has wrong parts fitted and what doesn't function correctly?
No public no problems and no money if we don't deal with them🙂🙃🤣🤣
I always buy 2 lots of parts of aliexpress. It doubles the odds of get genuine parts.
Last time I got parts they were fakes. Old 70s voltage regs with laser etched numbers instead of screan printed numbers.
I usually buy lots of 10, if they are cheap components. Fit one for the customer and keep the other nine for stock. For many components we are talking less than €5 for a lot of 10. I just add the €5 to the repair bill and get the rest for 'free'.
@@LearnElectronicsRepair I was meaning 2 lots from different sellers. The aliexpress grey market is very hit and miss. I usually use RS first at 10x the price because then I know the parts are genuine.
5 € is too cheap anyway.
You say you couldn’t not return it, but you could have returned it without the incorrectly rated diode installed. Why leave it in there?
Customer in the shop asking for it back now. What else to do?
Heya, If they don't wanne listen they'll pay the price for it
I don't know why you gave it back to them. You knew they were going to try it out. I want to know why it blew. It should have worked with that other diode package in it. So there may be another problem on what they're trying to charge.
Quite possible the is a fault on the eScooter that caused the original failure.
@@LearnElectronicsRepair it is starting to look like an external fault is to blame.
Not that it should be necessary but it could be worth drawing up some sort of release form for if this situation pops up again and the customer is insistent, like they would in hospital if you checked yourself out against the doctors advice. It was strange he wanted to take it and I think I would have been suspect of what he planned to do with it, maybe even taken the part out, but hindsight is 20/20 I suppose.
People can barely walk over roads without intently staring at a phone screen and nearly being ran over , let alone follow instructions on not to use something that to them will seem to be working cause the power light is on . The stupidity ive seen from the public in this game is unreal at times
....Once proven the dual diode fixed the problem, I'd remove the temporary fix. Then he can do what he wants with it. Still wont go. And as said below "Why did it fail in the first place"?. I mean Chinese gear is so bullet proof 😄.
Cheers
Pete' New Zealand.
And what did YOU learn? "Verily, thou shalt not take unto thine heart any words uttered by the Luser, for I say unto thee, their mouths spout naught but excrement"
I think you did everything right. It is the customer's property. If they want it back, you *have* to hand it over, otherwise you could get into legal trouble (conversion or something). Warn them, preferably in writing (although you probably have this Handy Andy guy as a witness), and let them make their own decisions.
Although there's no need to get annoyed just yet, in my opinion. As long as they keep paying, these are the best kind of customers. If they want to give you more money than they have to, no reason to decline. It's only a problem if and when they start blaming you for your "shoddy workmanship".
Charge double time.
I suspect you were more mad at yourself than him... you had to know that you shouldn't have sent that back without removing your parts. Lol!
Exactly Right
Yeah the whole situation was rather annoying, including the fact I gave it back in a kinda 'working' condition. With a bit of karma it will turn out he has a short circuit battery on the escooter and blows the replacement one up too
@@LearnElectronicsRepair ooooh you go girl !
@@andymouse Yeah I can do bitchy at times LOL
If it isn't safe or fixed disable it !
You're asking for trouble if someone get zapped or it started a fire .
Just Pull the ntc , pcb fuse or something that's hard to spot by mr average …......
I'm new to the channel and a bit confused, could someone help me with the background? Is he running a professional repair business? If so, why is he ordering MOSFETs off of aliexpress instead of either getting them locally or popping in an equivalent 12A part from his stock? The aliexpress part will take 2 months to arrive, and will be likely be a fake with worse actual specs than whatever jellybean he has on hand. Why is he surprised that someone is unwilling to wait 2 months for a charger they need to keep their $1000 bike running, and start playing with the charger in the meantime?
Thoroughly justified, Rich. They are complete prats. I am sure you didn't have time to do it, but would have been good to remove the fuse if you could. Well done for not throwing him out of the shop. ;-)
It was inevitable that the customer would put the board back into service.
I would have bet a million dollars on it
You should not compensate for his stupidity.
You have to be compensated for the ' additional ' work time and parts that
are required to repair the device of the damage caused by the customer's
negligence and failure to adhere to the instructions given.
"" DO NOT USE THE DEVICE "" of course he had to TEST it
Now he feels the pain in his TEST ICLES and his WALLET
Don't fix it, send it back saying sorry you've used it when I said not to and its now knackered.
To be fair I think you brought this on yourself. The temporary component wasn't up to the job and wasn't the repair, so it should have been removed before giving it back to the customer.
ESCARGENCY
To be honest, I think your mistake was: Never tell the customer "it's working" _until you're actually finished repairing it._
In that situation, I would have told them "I've _identified the problem,_ and I'm just waiting on getting a replacement part." If they insisted on wanting it back anyway, I would have made it clear to them that what I was giving them back was _completely non-functional,_ and then I would have actually _removed the temporary fix before returning it to them_ (so it absolutely would not work if they tried to use it).
You are obligated to give their equipment back to them if they demand it, but you are not obligated to include the temporary fix that you made to it which is not a part of the permanent repair, particularly if it's likely that operating it that way would be worse than not at all. If they're not willing to wait for it to be completely fixed, then you can give it back just as broken as it was when they brought it in.
haha, even if this video gets deleted in the future, that was funny. Just as you were explaining about someone urgently wanting a broken item back I was thinking oh here we go, Handy andy decided to plug in a faulty piece of equipment and wonders why something broken. Really I was expecting the real opinion, with swear words, to be kept behind closed doors 🤣.
Lol that’s the most annoyed I have seen you, that’s a lesson I have learnt at your expense 😂
True - I don't get this annoyed very often at all, I'm usually very easy going. But blatant stupidity does tend to get my back up a bit... on a bad day at least 😝
Its frustrating that the customer decides not to continue with the repair, but time spent on the last diagnosis still warrant a payment, should have given a interim price, but that not always viable unless you are confident of the fault.