I QUIT FREE SHIPPING! How Charging Shipping Made Me MORE MONEY on eBay!
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- เผยแพร่เมื่อ 15 ส.ค. 2021
- Should you charge shipping on eBay or do free shipping? If you charge shipping on ebay then do you risk slow ebay sales or pushback from ebay buyers? Today I want to talk about why I have chosen to quit free shipping on ebay forever!
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On eBay, I usually do calculated or flat rate shipping. I’ve tried free shipping to see if items sell faster, made no difference. If people really want something, they’ll pay
If shipping price is reasonable, buyers will pay.
I agree!!!! I stopped free shipping awhile ago.
I once counteroffered a buyer and said I can't go lower because of shipping costs. She replied "but isn't shipping free?"
point being that a lot of buyers don't realize that free shipping just means that shipping is actually in the item price
ur username made this comment so much better
The thought process is mind boggling. I'd love to see that buyer walk into USPS or UPS with a package that needs to be sent across the nation and when it comes time to ring them up, the customer says "I'm not paying because free shipping". That package will go nowhere but back to the shippers house provided THEY take it back home with them.
This remnds me of people who say 'Just go get it from the store' Have you looked at the store lately? Does the store even carry what you're talking about? You do realize I live 40 miles from a store don't you!? & Also the people who don't realize eggs come from chickens and milk comes from cows, not the grocery store.
Some drivers actually think the sign that reads Rt 97 means 97 miles per hour.
Another added benefit to charging shipping is when you have to refund you don't have to refund the shipping cost
Wow. I didn’t know that. Thanks ☺️
@@maxinef6654 On the rare occasion I return something on Ebay, the seller has to send me a prepaid shipping label....so it kind of evens out, no?
If eBay does the refund, not you, they do refund the shipping cost. I do not. I should not have to refund shipping because I did ship the item. But no one refunds shipping. Like Kohl's JSpenny and other places like that do not refund shipping
@@janety.1323 Yes on a return you eat shipping going and coming..
If you, as a seller, say that buyer pays return shipping, then the buyer pays
I think free shipping attracts more fugal buyers who, of course, also take advantage of the best offer option and push it as far as they can. In my experience the people who spend less are also the ones more likely to make returns as well.
Agree! I had someone message me an offer (I did NOT have best offer on) on a BIN. It was a fair offer so I changed the item to "best offer" so she could send it that way. Instead of the amount she initially asked, she sent a seriously lowball offer. I countered and she replied with yet another lowball offer. I declined and set it back to just BIN.
@@highlandhoney-treasureseek9186 I instantly block people who send low-ball offers. I just blocked one before watching this video.
Exactly
@@grumpyvet7670 great idea, had not thought of this.
@@grumpyvet7670 instead of blockingnlowballers COUNTER you are cutting yourself out of so many potential sales. They just want to see where you will start
I think buyers forgot how expensive shipping actually is when it’s included in the price
"free shipping" has always been a shell game that almost always is a ridiculous burden that sellers were duped into. Good to see more and more sellers wake up and end this fascade.
I'm in Ohio, and sell a ton on the west coast, they are accustomed to paying shipping and have been my best customers
Same here, but I live almost due south of you, on the Gulf Coast. Most of my buyers are on the East or West coasts.
Funny, I am on the west coast and the majority of my customers are on the east coast and are my best customers. I guess it depends on the category.
I have tried the free shipping on some of my items and in my experience, I get less sales on the free shipping than I do when I charge shipping. And with free shipping I would get low ball offers. So I started out charging shipping and will continue to charge shipping. I do think the buyers like to see the breakdown of what the item is actually priced vs inflated price with shipping in that price.
Welcome to the “No Free Shipping” club!!!! Yes, more profit in the pocket. And, any cushion on 1st class shipping helps pay ebay fees. Great video as always. 🙂❤️👍
It also gives you peace of mind to do a storewide sale or give coupons, without any "DOH!" moments, since the percent-off only affects the item price; the shipping cost doesn't budge.
I just ripped the bandage.. and changed my shipping preferences.. from all free shipping. to charging shipping.. WOAHHH NELLIE>. here I go.. lol
How's it going so far?
I did the same after watching this video. Sales are down 45%. Back to free shipping I go🙄
@@nikkig878 But in such a short timeframe, how can you be sure that the sales dip is due to that? Late summer is notoriously harsh, I've heard this from countless sellers. Go back to free shipping if you want, but one alternate idea would be if you just change SOME back, like say half. And definitely give it more time, as you really could just be witnessing a seasonal fluke, or some other variable that has nothing to do with buyers' shipping prejudices.
The funny thing about the marketing of free shipping is the fact that customers think that shipping costs nothing. They are clueless as they don't realize the price is raised to cover the shipping. Nothing is free. Sometimes the price looks lower without shipping, which gets more sales. The ability to combine items on Ebay can get more sales etc.
I don't sell online, but I agree with you because, as a consumer, I usually choose my purchases based on the price of the product alone and just assume added shipping as a necessary cost of doing business. I don't think I have ever purchased one item over another based on free shipping.
Very accurate information Lindsey and yes CHARGE THAT SHIPPING!!!!
I agree, I started removing free shipping a while back. I now have almost 98% of my store with paid shipping. The few left are because I missed them when editing. I have seen many successful resale youtubers who do not offer free shipping so it must be a smart move,
Do you refund shipping on returns?
I recently considered buying several items from one seller (whole other kind of items--used collectibles and jewelry), but decided not to because all her listings were free shipping. I knew that she had her shipping cost built into each item separately, but she surely wouldn't ship them all separately. When you can see the seller's shipping amount, you can request that they combine shipping, but when it's "invisible" you don't really have any ground to stand on. I suppose I could have written to ask if she could offer a discount based on these facts, but honestly I'm tired of haggling especially when there's a good chance the person won't be reasonable. I would rather just know what I'm paying and why.
I have had buyers make an offer on several different items I had listed with free shipping. They included a message to ship all together which helped me out.
I accepted the offer of course because I saved so much on shipping. I have lost money on some items but tend to price based on what I thought I would want to pay. Add a little if it is going to be costly to ship but sometimes a buyer is so far away you can't cover it. Bottom line is always feel free to make an offer if the seller allows it. I always accept or decline offers based on shipping costs.
Thanks Lindey! I was charging shipping and thought free shipping would increase sales, but I was wrong! After the last couple months my sales were the lowest they have been plus I paid all the shipping myself. I'm turning $5 flat rate shipping back on today!
Absolutely!
Totally agree. I use calculated shipping almost every time.
When I am the buyer, I like to know that what I'm buying isnt overpriced to accommodate the free shipping.
Finally! As a seller, I always wondered why you offered free shipping. I make them pay half. Cuts my expenses down quite a bit, and the buyer still knows they’re getting a deal.
"Free shipping" is favored by the ebay algorithm and will only help in a highly contested search. If you sell something only a few people are selling then charging the customer shipping will have zero negative effect. I'm a current ebay employee.
@@GhostWar305 good to know. Thanks.
Hi Lindey. I am a free shipping seller and I’ve been burned a lot recently because of it. I am taking your advice and changing to charged shipping. Lindey, I have been watching your videos since I started with ebay and they have been so helpful. Thank you, thank you, thank you! Pam Hobbs
Never did free shipping myself, it robs me of combined sales and robs buyers on actual shipping if they buy more than one item. It's like Milton Friedman said "There's no such thing as a free lunch". Buyers aren't dumb, they shop by bottom line. My sales sucked under free shipping because I sell light weight items that cost $8 on average. Shipping is $4 on average. My buyers see the scam in broad daylight if I do what the retailers do and all the venues tell you buyers want, they won't buy.
I think you can hide the price in higher cost items, but buyers are still smart enough to understand this usually.
I've tried charging shipping vs free shipping in the last few months and I find that it's working!! Less offers and more full price sales!! I actually tried it because of one of your previous videos, so thank you!!!
I believe lower pricing point + shipping really humanizes your store and ppl such as me discount the shipping because I know you won't get to keep it and I now know the true price of shipping. its a good thing to let your customers see behind the curtain a little.
I also quit free shipping almost entirely two months ago. The main feedback from the customers was exactly that -- they didn't realize how the high price of shipping was bloating my prices, or making it appear like I was overcharging. It has also increased the number of my bundle customers.
I just started eBay account last week and I’ve only done shipping added. As I said I am brand new just sold and shipped my first item
Very interesting! I've had the same thought that we need to offer free shipping to stay competitive. I'm going to give this a try in my store.
We’ve been using calculated shipping since before 4th quarter last year. No worrying about postal increases now. 😁
I like the fact that we charge the retail shipping but pay the biz price and make a little extra.
I was using free shipping but about 2 or 3 weeks ago, I began changing all my listings to charge shipping. With that, along with some other small changes, my sales have increased.
I have NEVER offered free shipping and never understood why anyone ever did. Big company can do that, but individual sellers? No way, why would they bother?
I've also never used a flat rate box because they are always more expensive to ship than non-flat rate boxes. Never understood why people used those either.
No free shipping is the way to go. Glad you finally figured it out! 😀👍
I’ve started charging shipping by watching your videos.
Thank you! 🥰
Greatly Appreciate your insight into chg shipping vs free shipping. I'm just starting to sell again after years away from it & that has been 1 of my biggest questions / concerns so far. I'm not yet overly familiar with Ebay fee system, BUT, I believe when they charge the "final value" fee of 12 - 13% on your sales, You are essentially paying that fee on the shipping costs as well....
ẞaàaqà
Facts. I never did free shipping, but I did consider it. Not so much anymore.
I’ve changed my items to calculated shipping now with best offers.
95% of the time I charge shipping. I feel like buyers have had no clue how much shipping actually costs, I’ve taken it upon myself to let them know, lol.
Plus you can add a handling charge to calculated shipping rate to cover shipping supplies.
I just moved away from doing free shipping about a month ago when I heard about the postage price increase. I did see a small dip in sales, but it could have been slower due to the seasonality. Now my sales are starting to pick back up.
We woke up Saturday morning to our entire ebay store having free shipping. Ebay changed all our listings to free shipping without our permission. Im so pissed we sold 8 items before we could bulk edit everything to Priority calculated.
What!? They can do that!??
Hi! This has been happening to some of my listings also. But not all. I’m thinking it’s a glitch. So sorry that happened to you!
All my listings have been getting changed to OBO, I saw that and thought whaaa? I go back in and remove that ASAP!
just changed my items to calculated shipping from free was getting tired of the lowball offers on items but the upcoming raise in shipping cost and your video are a motivator also.
Thank you very much!! I'm about to start my EBay selling in about 2 weeks. Lots to learn but hope not to cost too much to learn. Thanks again
Hi Lindey! I do about half and half free and flat rate shipping. I am trying to make adjustments on a one by one basis like you are. I haven’t yet seen a change but it’s too soon though. I always appreciate your videos, you always come across as such an honest person! Cheers, Pat
This was extremely helpful. Great video!
You are the greatest explainer in the world, Lindey!
I was free shipping out of fear too but I am stopping today! I'm with you Lindy. I think the USPS was making more money from my sales than I am.
Have you seen any change? More sales?
Great humor mixed in.
I feel the same way. Last year I sold general merchandise and didn’t charge shipping either. I fell in the “free shipping” trap based on videos I watched. Now I sell clothes and charge shipping. My profits are much higher so far.
I just did my first TWO free shipping items this week, hoping to pick up sales. After see your video Lindey i'm going back in and change that. Now all i have to do is find them.
smart that you made the change. I've tried free shipping and agree, it costs me more.
since i quit free shipping i have increased by 400% in the space of 4 months sales was faster and customers appreciate there products more
Noticed i was losing money when free shipping especially when they was getting item on offers and cheaper bargains so had to rethink and since that business is much better
Just when i search this info ! Thank you !
I'm changing as of today. No free shipping. Thank you Lindey!!
These type of videos are very helpful. Thank you! (I charge shipping on all items.)
I’ve been able to grow my part time business fairly easily while offering calculated shipping. It’s what I’ve done from the beginning. I do have a rule that if I somehow overcharge a buyer because of various priority options, I refund anything over $2 extra. I don’t like taking more than necessary. I appreciate the slight profit from charging though as it easily funds the cost of shipping supplies. 🙌🏻
Very informative, thanks.
Omg Ty. I’m a new seller and I fear no one will buy if I don’t offer free shipping. I saw so many ppl recommend to increase the price and charge free shipping. I will def try this when I get back from vacation
I was charging shipping all along because I also listen to Auction Professor, who strictly does plus shipping. Recently I started listing free shipping on HB products and books because of you and some book sellers to see if it improved sales. Glad to know I can go back to plus shipping listings. Even with the plus shipping, i have had to eat profits because calculated shipping sometimes is more expensive than i anticipated. Thank you, Lindey.
How have you had to eat profits with calculated shipping I don't understand.
Cost more to ship than anticipated so less prophet...duh!
WOW. Eye opening. Thank you very much.
I also do not want to buy 2 things from one seller offering free shipping because I know the prices are inflated to ship one item.
You changed my mind on free shipping!
I are on point!!!
Thanks.
I have been offering free shipping and was thinking about changing to calculated shipping. Thank you!
Lindey! You answered my question from the last FAF episode! Yay! I have been offering free shipping since I started selling in February of this year, now I wanna charge shipping after this video. It makes sense, but my brain is still stuck on the whole Ebay likes free shipping idea, ugh!!
You have inspired me so much to start ebay
So agree with you. Ebay uses all kinds of pressure to get YOU to make a sale at a lesser price point, just so they get a sale. I am tired of getting offers when I don't accept best offers, or being SENT offers simply because I had something on a watchlist. They are very tricky in making you have to turn OFF options, and then if you revise your listing you have to UNcheck all those things AGAIN.
Thanks great video
I'm definitely going to start charging! I sell a lot of jeans and I've been giving away profit doing so..I definitely have to get in the game..🤔
Totally feel you.... selling jeans too.... I am done with free ship!! Now doing flat rate.
I've been charging Shipp every since I saw this video and my jeans are still flying out the door. Go Figure huh!!
Many people search lowest price, that has an impact on this as well.
Ya but that also includes free shipping since it's the overall price.
Great video. I have offered free shipping on my HBAs, as I thought that was necessary to be competitive in this saturated market. Occasionally, I'll pick up the shipping on a high-priced item; e.g., $100+ handbag. I've been charging flat rate. I've had to eat a little sometimes, but other times, I came out ahead. I'm going to try calculated shipping.
Thank you so much. I was charging a flat rate shipping as a symbol a way to split the shipping cost with the buyer and some times loosing a lot
Lindy sais "WHAT IF?.." and my mind immediately goes.. Wild Krats.... You feel me?
Even in a category where free shipping dominates as the normal listing format, I still tag the buyer with a flat rate equal to the lowest amount I will take on an offer. It balances out usually. But thats only on those items where every competitive listing I see has free shipping.
I am new to eBay, I end up losing with free shipping. I end up in neg 🤦🏽♀️. I realized yesterday, I have to charge shipping.
I think it depends on which category you sell in. I sell toys and shoppers seem to demand free shipping there. I changed to calculated shipping a few months ago on anything the ships in a box. If it ships in a poly mailer i kept free shipping. Well my sales on the box items tanked, but the free shipping items still sell as always.
Hello, great video. I'm sorry you're just finding this out.
I'm a way smaller seller than you (working towards the volume you do and the revenue you make) and I learned a year ago to stop doing free shipping. I've had really good sales without it on all of the platforms I'm on. It also saves you money on returns. If you get a return and you had offered free shipping you have to refund the price/ amount that the buyer paid (which includes the free shipping amount). If the buyer puts in a return and you didn't offer free shipping you only refund the amount that the item was so you save money there as well. I thought you were offering free shipping because the volume of things you were shipping offset the shipping price, meaning you got a really big discount on shipping because you sold a huge amount of merchandise.
Buyers love deals, so do you offer combined shipping?
@@traceejohnson290 Yes, we encourage multiple purchases of items to be shipped in one container/ package to help save the buyer from multiple shipping fees and packages. We offer discounts on 2 or more items ordered in a single purchase/ transaction. We also offer a shipping discount on combined orders - this is discounted shipping not free shipping.
Giving this a try!
I buy from eBay a lot but never had the nerve to sell on eBay. The shipping is the main thing that has stopped me from doing it. I always wondered how shipping could be factored in when you never know where the buyer lives until after the sale. You helped explain it a bit. I assume that eBay has an option that depending on what the buyer's zip code is, eBay automatically generates how much it will cost to ship to them and that is what they pay.
I resell online on eBay n I watch all your video n I must say goodness gracious you are just a treat to watch your beauty just mesmerized me girl
Keep getting that money 😉
I switched just last month from free shipping, I was doing the same as you with anything under 1lb was free shipping. I adopted what Tommy B said he is doing with a flat rate shipping price. I have picked up in sales since the change.
actually LOVE that shirt
I agree, they changed the variables too much that it makes it impossible to predict shipping costs to calculate into the price. ended up praying nobody bought from the furthest most expensive zones from me, then of course I did
Ive never offered free shipping, since I live in CA, most postal prices are too high to offer free shipping to the east coast or even the midwest. But I uaually try to show the lowest Ground Shiping price as the first shipping option - creats fewer complaints about shipping charges.
It's cheaper to offer 2nd-day FedEx than USPS Priority on a lot of items...we're shipping a vintage enamelware pot today that was $27 via USPS and $16 via FedEx. Do your customers a favor and offer more than one method of shipping. The only thing I offer free shipping on are media mail items. It's a known cost, so it's easy to bake into the price.
When I was free shipping, so many of my buyers were in California, Alaska, Hawaii, Puerto Rico, or Guam. I am in Illinois, so shipping cost me a lot. I also don’t have lowball offers now that I do calculated shipping.
Thank you!
Thank you; I was in a quandary today. To Ship or not to Ship. 😮
I figured out a few months ago what you figured out about shipping. I only use calculated shipping and because I have become top rated plus my shipping discounts put more in my pocket. I have a couple items that have to go large flat rate priority box and those are the only ones I have had some pushback on.
Nice work 🎇✨
Always did calculated shipping. I didn't want to have to increase the price of the item when the post office constantly increases their fees. I take best offers. It is easy to miscalculate on shipping when deciding to accept the offer or not.
I like sellers who charge shipping and give shipping discounts if you buy more than one thing.
I don't usually buy more than one thing, but I like the option.
When I offer free shipping, I do the calculations before even buying the item.
I dropped free shipping months ago and have never looked back. Increase in sales AND money AND my morale. ❤️🤣
I'm a clothing reseller and I have a mix of free and paid. Free if under a pound but I'm going to go back to all paid which is how I started out.
Thank you so much. I have been scraping by with free shipping. Now my video store I always charge shipping media Mail. I lowering my prices
Was free shipping but no more
Thanks so much
Informative, smart and magnetically attractive!!!
Yeah I’d never do free shipping, I practically give most of my crap away without that…buyer pays!!!
I never charge free shipping up here in Canada. It already costs me minimum between $14 and $18 just to ship a Tshirt. Its crazy expensive up here but Canada Post is my only option here unfortunately
Use stallion Express or Chit Chat :) I am in Canada and selling in the US.
I think also there are so many international sellers who use free shipping that it's actually a good way to mentally filter that your item is based locally
I started with free shipping but quickly realized that people from the west coast were my main customers and I lived in NY. Once I saw that going on I switched to charged shipping and suddenly my sales increased with people closer to me and it didn't really seem to impact my sales from further away all that much.
I have just started eBay, but I was doing free shipping. After watching your video I will be changing that.
I do Calculated shipping more leverage in pricing strategy