I have never liked when they go outside. I always fast forward cause he annoys me. He's the lead person for tmz and that makes me not like him even more.
@@marlajonesjj1147 Agreed! The three men on this show, the announcer, Curt plus Harvey and Doug (interviews after the verdict) makes this show less like a real courtroom. I wish they’d eliminate all three!
@@j0eybr0wn I think he is fishing for a woman in the crowd one day to say ‘I’m a mechanic/plumber/electrician’ etc so he can prove a point. They exist, but the odds of it actually happening one day are slim. There are just certain professions that are gender imbalanced and he continues to create this awkward moment over and over again. He’s implying it’s sexist to make assumptions but he ends up coming off misogynistic by making women on the street look stupid.
so true i worked in a mechince shop and if you looked stupid and cash to spend we pushed every product on you, was it needed right then and there no but would they need it in 2-4 months for sure. but if you looked like you just needed a fixed car and didnt need the lastest and greatest stuff we would be honest and let them know what was the min to get it pass inspection.
@@Table192ebay I as a woman knowing how I'm a likely Target to mechanics, got to lean terminology and to make guesses as to the problem, that although maybe not correct, sounds like I know something or have a husband or boyfriend who knows something. I have never been taken advantage of. but when I find a mechanic I feel comfortable with and can trust, I stay with them. This is their problem, word travel's fast, good or bad and people get to know where to avoid, so when you try to rip someone off, you are doing yourself out of business.
I think the repair guy is misunderstood. The frame can totally be bent when being sat on. He didn't know that until the screen is attempted to be installed but the repair guy once he took it apart shouldn't have put the screen on. Just stop and talk to the customer first.
Yeah the issue is they just went ahead and did it, charged her and then told her when she asked. They should have called and said we found the frame bent, you can either order it for 25$ more or come pick up your broken phone and get a refund.
I believe what she said about trying to charge for a restocking fee. But also he should know that its a possibility that the frame is bent, he would know in these situations and therefore should remove the screen then and there to check, and if so then advise the price then. At least once they do remove screen call and advise, but the restocking fee is ridiculous. it costs them nothing
I worked on these phones before. There is a screen that goes on top, and a rectangular metal frame that goes inside. On her phone, both were damaged. The defendant replaces the outer screen and charged her $140 for it. She came back, because the frame needed replacing as well. The defendant offered to fix it, just for the cost of the frame $20. She refused, and got a replacement phone instead from her insurance for $99 . Now she wants the money back for the screen, because she got another phone, and doesn’t need this one anymore. Defendant says fine , but we’ll keep 20% , $28 for the past labor. I don’t think the defendant did anything wrong. The right judgement would have been for her to pay $20 for a new frame. Not the defendant being yelled at , and the plaintiff getting a free screen.
no because he didn't say anything up front and didn't fix the phone correctly and let her walk away with a phone not properly fixed and then when she came back he wanted her to pay more money to fix it properly. This was so he had her over a barrel and got at least the $140 which the Judge said earlier. Had he done the right thing and either knowing this was a possibility and pulled the screen off and check while she was there or at the time when they pull it off, rang her and said "we have found the frame underneath is also bent, you can either pay another $25 to replace the frame or take it back as is for no cost. He chose to say nothing when she came back to pick up the phone and charge her for an incomplete job, so when she came back either way he still had the $140.00. It was the way it was done regardless of the frame that was the fraud
@@lisaparrey1343 Let me see if I can make you understand… You break the driver windows on your car because of an accident. You go to a glass place , and the replace your window. Now come crying - the door doesn’t close all the way , and there is a small gap on the top of the door. The person tells you you have to pay to fix the door , or refund you for the glass minus a small charge for the return and labor. Nooo . I want the the whole job for free and then some , because I got a different car .
It irks me when judges become experts and also have biases based on previous cases. What the company should do is charge a fee to asses the problem before agreeing to do any work.
@@nakela2 I like her but she always interrupts and when she ask the people what happened, she jumps in an answers the question herself. I'll keep watching tho lol
This judge never lets the man finish a single sentence. I went back and watched again. Not one sentence. She complaints "What is your testimony ?" repeatedly but never lets him speak. BIASED.
@@ShanikaB who cares if she is annoyed or tired or bored or lack of sex, I have an idea we the people should not be letting judges get to what they want just because they are in a bad mood, It should not be about judges but about Justice! #FactsOverFeelings
1. You watch an edited show that they have to fit into a time slot. 2. It’s a fact finding session and not an opportunity for an oral dissertation. Word salads without information are not allowed. 3. A judge controls the testimony by asking questions and will keep the litigants on track, same as a cross examine attorney will in a court. 4. Judge has info on the case before litigants come before her so she has an idea of what happened already via their complaint and response. They have all the time in the world to state their case at that time. 5. Judge doesn’t have time for BS, lies, deflection, non answers or someone’s life story if it’s not relevant to the case. 6. It’s her show. If it really bothers you, ask yourself why? Do you feel unheard in your own life that a TV show arouses these feelings of angst in you?
Lesson to All: Get insurance on your phones. I have Verizon and pay an extra $6 a month for insurance on my Galaxy Note 20U with no deductible. To repair the screens/damage on these phones is too expensive. Insurance is much cheaper in the end.
My solution- be cautious with my electronics and buy cheaper ones that won't hurt my heart if it gets broken. First clue you have too expensive of a phone- when you have to finance it to have it.
I had insurance through Verizon for years but found it to be shitty when I needed to actually use it. Therefore I don’t use insurance through them anymore. It was also $15 for me.
This is only a good deal if your phone is less than a year or two old and the insurance has no deductible. Verizon insurance for an iPhone always has a deductible. By the time your phone hits two years old, the cost of the deductible is going to be more expensive than the cost of a refurbished phone, so you’re paying insurance for nothing.
Judge has an annoying habit of talking instead of allowing the litigants to talk. She admits her own bias against this industry and ruled according to that bias.
she ruled against him as he was at fault. He should not take money, and look at the problem and quote then if she accepts that quote then he fixes it. You can't quote one price and charge another.
@@tommyboyraider3555 I agree with you. And I think he is right. I quoted her a price to fix a cracked screen, not a bent frame. Once he sees a bent frame, that is a different item to fix. Although I would have called her and explained it to her prior to fixing and given her the option. But I understood him....
@@tommyboyraider3555 - Excellent comment. Couldn’t have said it any better. You’re absolutely right. I didn’t even want to watch 5minutes into it because of the way she was behaving she was really annoying the hell out of me!
True, but i think before they put the new screen on they should contact the customer letting them know there was damage under the screen. One problem is customer goes in and wants a new screen because they clearly know it's broken and company only fixes that. You can't expect the customer to know the inners of a phone and understand that more may need to be fixed. Places like that need to be more clear on what may need to be fix. They get you pay and then try to get more because if you knew the total to fix it right they may not get the business.
This is a time where she actually didn’t let the defendant speak. This man was humble and she just yelled and berated him unjustly. She is moody and makes up her mind about a case from tue beginning bc her temperament shows it in how she deals with the litigants.
because he admitted he gave her the phone not properly fixed and didn't say anything about the frame until she returned and complained the screen didn't fit properly and had her $140. He should have let her know before she paid anything about the frame, he did it as he had her $140 even if she said no don't bother fixing it. He himself admitted (although he thinks the judge wouldn't realise) that he did something shonky
Judge Milian is annoying, over the top, rude and cuts people off when they're answering a question she asks. However, all this man had to say was there's no guarantee this will be a simple replacement until he sees what's going on underneath. The deposit for him to work on it is non-refundable. if something that costs more than the quote comes up he will call her and let her decide if she wants to pay him to fix it. Instead he knew there was more wrong than he quoted her, didn't tell her until after he half way fixed it, then tried to charge her for something she didn't agree to.
That's how it works and everyone knows that. Im not even sure that language would have remedied the problem. If you go to a mechanic and you tell them your problem and they say hey that's this hose that needs to be replaced and that will cost xyz, when they take the car apart and see additional items that need repair does that then mean they have to repair everything that's broken that THEY DIDNT CHARGE YOU FOR? I get what he is saying. He is saying the price to replace the screen was 140, he didn't know her frame was broken and they didn't discuss replacing the frame, they discuss replacing the the crystal only. There could have been a number of other things wrong with the phone that he won't know about until he opens itup.
If a repair person finds additional things broken/need repair other than what was quoted, then before they do the fix, it is upon the shop to call the customer and explain the situation prior to any work being done. That is what professionals do. Hacks don’t.
@@thelmadickinson6811 exactly. I have never had anyone just do the work and tell me later. They always have come to me with what they found and I approve or disapprove the option to repair
They probably should have stopped when they saw it was bent and called her to explain to her what the issue was. And ask do you want to add the additional repair?
I am absolutely disappointed in the judgment of this case the defendant did not get a chance to explain himself, i feel like the judge just yelled at him not having an understanding of how phones are repaired, it don't just take a minute. The $25 was for the inside frame of the phone which will allow the screen to sit properly.
The point is he should've told her that from the start. He said he could fix it for 140 and didn't fix it completely. Like the judge said she's tired of the industry they're scammers.
@@samstallone1701 agreed to fix the screen, which he did. It was an extra 25 to fix the bent in the inside frame which was bent and wouldn’t allow the screen to sit right. Repair man was right. He quoted the screen repair. He didn’t know that once he opened the phone there would be more damage which of course would cost more to repair.
@@DeeSol28 The moment he opened it and found the bent frame he should have stopped, told her what he found, then proceeded with her approval. If you asked me to replace your car's leaking valve cover gasket, I ignored the warped cover and just put on a new gasket, it still leaks but I did what you asked; would you say that I did the right thing and too bad for you? Unlike the defendant, I would stop as soon as I discovered the problem and wait for your approval to move forward or replace the warped cover.
@@DeeSol28 yes but he took her $140 up front before telling her about the frame. she didn't have the option to say no don't fix it. you can't not fix it properly and charge someone the money. You either tell them up front of additional costs, at least even tell her the frame may be bent and if so that will cost an additional $25 or when he discovers ring her and say "look we found the frame under the screen is bent, did you still want us to go ahead and fix it will be an additional $25". He scammed her by taking her money and not saying a word till she came back and complained and already had the $140 and this is what the judge explained. She had it all in his initial statement.
The judge is not listening to the guy. I got it. It is very simple. The inside frame that is under the screen is bent. He wouldn't know that until he removed the broken screen and attempted to install the new screen. So he tells her the inside frame is bent and it will cost an extra 25.00 to replace it but you owe us for the new screen and labor first. But we will not charge you labor to install the new frame if you wish to replace it for the 25.00 dollars. It's like having a car repaired and in doing so the repair shop finds additional issues as the are fixing the original issue. Are they going to fix the additional issues that they discovered while repairing your car? The answer is no they are going to charge you if you opt to fix the newly discovered issue. She wants the whole repair plus new frame for 0 dollars.
As much as I like JM, she needs to stop talking over litigants. Why ask a question, then not allow for the person to answer, or she will answer her own question. Settle down girl!
they make these phones hard as hell to repair... and they make them with crap batteries so you have to replace them after 3 years anyways, no matter how good you take care of it. This is pretty much common knowledge. And getting something like that repaired is a Risk, you're taking a gamble.... 150$ is a lot less than a brand new phone for 800$+ But its never gonna be perfect again. I spent $200 with best buy's crap geek squad to try and fix a $1600 laptop, it was a gamble, but it didn't pay out. They took it apart, but the motherboard was fried because I used a cheap $10 "universal" charging cable that pushed too much power into it too fast! And the cost of the parts to rebuild it, +their hourly rate to work on it, + + + tl'dr: would've cost More than just buying a New one. So maybe this guy's problem is saying he'll Fix it for $140. When really he should say he'll Look at it, and replace the screen for $140. But like any problem, once you start working on it, you find More problems, and that Costs More to fix.
I would hazard a guess that you're referring to iPhones. I still have my Galaxy S5 (it doesn't work as a phone anymore since it's too old for the updates and it sure doesn't run on 5G which is all that my carrier uses now, but I can still use all my apps). I will say that at this point the battery is gone, but other than that it is fine. I had gotten a S9 when the updates stopped working, but I had to get a S20 when my carrier switched to using only 5G a couple months ago. All of my Samsung devices work just fine. Other than the super old S5's battery there are no problems. I do buy really good cases, too. $60 to protect them from drops is worth it. I've never had a cracked screen.
Also, all I've heard about geek squad are horror stories. Next time try contacting the company that made your computer. They are much more likely to be able to fix it.
@@lisaparrey1343 Sure you can, more stuff was wrong than what they quoted to fix. Its like take your car in for an oil change. You understand the price of the oil change. They do the oil change. While there, they tell you that there is a concern with a valve, looks brittle and needs replacing, gonna cost More. Unless you Don't want to get that fixed and just Go with your oil change......
I do not think Judge Milian was fair this time. The lady took in her phone 2 repair the "screen..." That repair costs $140. When they determined the frame was bent, they told her it would cost an additional $25 that she did not want 2 pay...She wanted another new screen. So he told her he could do that, but it would not fix the complaint she had and there would be an additional restocking fee...I think the judge failed 2 see that this lady was really the one being unreasonable. He charges $140 for a screen change. If upon opening it up you determine there is frame damage, why should that repair cost be included in the original quote? I get what the judge is saying in that he should have called her and said," we opened the phone and there is also frame damage. I am concerned that if we do not fix this as well, the screen is not going 2 fit right. It will be an additional $25, did you want us 2 go ahead and add that service?" Then if she refused, it is 100% on her...
Yes I do agree with you but I also think the repair shop was in the wrong too. They should have her the ultimatum. Pay the extra to fix the frame and replace the screen or well refund you everything but the labor we've already incured tearing the phone down and you can have it done somewhere else thus saving them from liability. Or at least had her sign a waiver stating she knows the frame is messed up but is refusing to pay meaning that screen repair will not be to complete perfection and she relinquishes her rights to sue the company later. It's no different then having a bent brake rotor. You can still use it but it won't work properly. The shop has to make sure they aren't liable for future damages and lawsuits
@@NyxHunter the problem is, until they remove the screen 2 find the problematic frame, they don't know it is there. At that point they can not place the broken screen BACK on. The screen needed 2 be replaced either way, but the frame was bend as well and she didn't want 2 pay the additional $25. Their ONLY option was 2 replace the screen and leave her with the bent phone if she didn't want 2 replace the frame. So in doing THAT work, they were entitled 2 the $140. They DID that actual work just as they had quoted and should have been paid for it. It wasn't fair that they did the labor for the job, provided the screen and got no pay for it. They couldn't replace the old screen and send her on her way...The service had already been performed...
@@giondennis6808 ok yes your correct I wasn't thinking about that. In that case they should have either gotten the money and fixed the frame or just got the replacement screen payment gave her the phone and had her sign the waiver stating their not responsible
@@NyxHunter Yeah. Because at this point, they did what they said and quoted, but got NOTHING in return. And they only wanted the restocking fee because they had 2 use their new screen as well...Lame that their labor and product are just gone...
@@giondennis6808 yeah. I do feel bad but they didn't really do a good job of explaining themselves both to the client or the judge. They should have told the client hey because of how you broke the screen there may be hidden damages we can't quote yet. And they should have told the judge that because the original screen was cracked by the same incident that bent the frame they matched and thus hid the frame damage till it was opened up and that their initial price was only based on damage they could see. (Same with a car accident. The repair shop is only gonna quote what they can see and if they find more they call for permission) Which is what he was trying to say when he said that they only fix what the customer reports to them. Just didn't do well. He knew what he meant just wasn't able to speak it in a manner the judge could understand as someone who doesn't do phone repair. Personally the technician should have been in court to explain exactly what was wrong Preferably with pictures from the repair since you should always document and cover your ass. I will admit though that there is a serious problem with phone repair shops scamming customers so Judge wasn't wrong to assume this was just a ploy. They failed to persuade her otherwise. I chock this one up to a bad communicating defendent. Id wager if he'd had a few pictures showing the frame damage and how it would be hidden by the og screen and effect the new one it'd be a different story. Or even if he'd just used an analogy to a car accident since they have a lot of similarities with hidden repair costs and unknown damages. Judges are still people too so sometimes a rulling isn't perfect.
I completely disagree with this case, if you were to tell me replace my car muffler and I say it'll be $100 then a hidden problem is found in the exhaust pipe, why would that obligate me to fix the exhaust pipe for no additional money.
@@nyag4lifegmail that’s not what happened. They fixed what she wanted. It showed the new discovered problem and they said they’d fix it for additional money and were also willing to replace the screen again, it just wouldn’t solve the issue.
Boy I gotta tell ya, the judge really wasn't letting the plaintiff or defendant finish their sentence every time she asked them a question. But it also seemed like she was really irritated with the case to begin with.
You guys really need to come up with a new complaint. You heard their stories, and when she asked SPECIFIC questions they launched into their prepared stories again.
This show is going down the drains!!!! I use to love it when Milian listens to both side of the story. Now Milian claims to be a phone expert too?! That's not fair at all! She is no longer fair!!!!!
Many of these are all shows from several years ago (this one 2020 before the pandemic) so I guess you'll really hate the current shows, or those from the recent past.
He was going to give her money back with a restocking fee. A lot of places charge restocking fee. Dont know I may not have noticed in the pass but she was down rite hateful to him from the start for no reason
Like she said, she’s tired of that industry taking advantage of people. They say nonsense like, “We don’t make any guarantees,” so they can get away with charging you for something they know won’t work. This case is a clear example. They agreed to replace her screen knowing full well that it wouldn’t sit flush on the phone. They’ll often fix a broken screen knowing that the hardware for the phone itself is damaged and so the device won’t function properly. If they’d run on an ethical business model, people would trust them more.
@@mikesteele05 EX-XACTLY. Thankyou. Clear, clean, obvious business ethics, code of practice/conduct. As soon as tradespeople start getting confusing in the splainin' part of their testimony their own eyes glaze over, seeking a creative way to deflect blame onto their opponent, and getting shifty... it's not necessary. And it's dodgy.
you can't charge a restocking fee for something that they do wrong, only if the customer changes their mind. Like buys a pink phone and then decides they want a brown one. a restocking fee in this case was a big red flag.
This judge asks the litigants questions then also answers as well mid through. She's too high strung. Past time to retire already. Couldn't be me. I'd tell her don't ask me a question then not allow me to answer.
Yes car shops are like that. I work on my own car just did a tune up, spark plugs air filter basic maintenance. I don’t enjoy changing oil so when it came to that I had a $25 oil change coupon. Dude came out telling me I needed new plugs air filter etc. I called him out for his bs and was offered a job.
I wonder if the learned judge knows that her unfair, preconceived ideas about "the industry" does not cover up the fact that she's almost histrionic when she goes into a rant. What a sham.
The Defendant is shady. What should have happened is this: As soon as the technician opened the phone to realize the frame was bent, he should have called the plaintiff and said "In addition to your cracked screen, the frame is bent and it will cost xyz more to fix. Do you want me to fix it?" And the plaintiff could have said yes or no. Not allowed to fix just one problem WITHOUT the customer's knowledge of existing other problems RELATED to the first problem. Then if she said "No, just fix the screen, I don't care about the frame" he would have been in the right.
So many Americans have the idea that all these places are out to screw them out of Money, there are SO many times when the customer is NOT always right.
If the frame wasn’t causing it to sit wrong when she gave it to him, why after he “fixed” it, it now doesn’t sit right? Is it the way he took it apart?
Here if you take something to be repaired, - even if you're given a quote - if it turns out there's something additional wrong with the item the repair places will ring and/or email you to let you know what else is wrong with the item and give you the option to choose if you have it also fixed, or simply what they requested be fixed in the first place.
Normally any time a phone is damaged like that it has issues working from that moment. Not after a repair. And is this the only question Harvey knows how to ask? Dont really understand why his outside comments with the public are even part of the show. Would rather watch judge and her husband talk after the cases.
Repair shops definitely take advantage of women. I had a tire blow out and I was so tired I didn’t get out to make sure the new tire had some meat on it and sure enough he gave me a crappy tire. I had to get another one 2 weeks later.
I think repair shops try to take advantage of women but ultimately some women let it happen. They certainly try, but can’t succeed without the other party being involved. Plus you admitted you didn’t check his work.
Although some repair places will try to take advantage of people, sometimes regardless of gender, you'd be amazed how often it fails if you simply don't let them, sometimes getting taken advantage of is unavoidable, but quite often it can be avoided.
I don't think the Judge listened well to this case. She seemed bias. The language barrier didn't help but this is the 2nd case tonight I watched from her where she's been rude to people whose primary language isn't English. Typically, I side with the Judge's ruling but I think she has some underlying biases here.
All repair shops take advantage of anyone who they deem easy preys. That's why you do your research so you can ask the right questions before agreeing to the work.
The phone in the pictures in the beginning was a white LG and the phone that the judge is holding is a black Samsung. WTH!? How did she not notice that?!!!!!
Lol! Oh my, Dougie- “you just got a lecture from the Judge to the Defendant”! No Dougie, he just got his a- handed to him by the Judge UNFAIRLY cause she’s ticked at the entire cell phone industry (her words!), poor guy, WTH ! What a -itch!!
I really think my favorite Judge got this one very wrong. The defendant was right to charge the additional 25 dollars for the bent frame. Sadly, he was completely misunderstood and not given a breathing space to make his case.
The Same Thing Happened To My Screen. They Can’t Tell That The “Main Frame” Is Broken Unless They Lift The Screen But, Once The Screen Is Removed It’s Useless/Already Broken. I Paid The Extra Couple Dollars For The Frame. They Installed A Second New Screen For Free BC All The Parts Are Under Warranty.
You are right, but a smart repair shop would say it will cost $100 for labour and then the cost of parts required and list the parts that might need to be replaced with their costs all on a written quotation.
@@mickm6309 I Don't Understand What You Mean. I Never Remember Bein' Qouted For Labor For My Phone. When I Had To Get My Screen Replaced Again Under Ninety Day, I Didn't Have To Pay For Anything Extra. I Guess The Labor Was Under Warranty, Too.
@@GFAprodite A repair shop has to charge for labour, how else are they supposed to make money, the labour cost is going to be paid by either you or the manufacturer. I had an IPad charging port fixed, not under warranty, I had to pay for labour and parts to fix it.
She asked for the screen to be fixed because that’s all that appeared to be damaged. The technician didn’t know the frame was bent until they removed the screen. At that point the company had a duty to stop working and call the lady to inform her and get permission to do the repair correctly. What they did was proceed with a partial repair, then try to collect more money to fix it the right way.
If you went to Apple to get your phone screen fixed and the frame is bent they just wouldn't fix it so why would you proceed to fixing something that can't be fixed bc you know it won't fit anymore. Shotty work for 140 when they should have assessed it first!
Judge was totally wrong on this case. The frame could not be seen to know if it was bent or not. She asked for screen to be replaced. It was. If she wanted a frame to she should have paid for it. Then she makes an insurance claim gets new phone, decided to sue for screen replacement, wins gets $140 back and keeps the screen too. How is that right??
ty for saying if you charge x for a fix, stay to that price instead of trying to get a little more per person. If you do business right, you will get more customers.
Why doesn’t the judge just listen. She asks questions and then cuts him off mid answer. the frame was bent, she asked for just a screen replacement, if she wants the screen to fit well pay to fix your frame too.
The judge was dead ass wrong on this one. You cannot tell if the frame is bent until you take the screen off and try to replace it. Apparently the judge doesn't understand that..
I don’t know if anyone realized or am I missing something when the judge brought up the pictures of the phone on the tablet its all the same phone but the phone on the pictures on the tablet was a LG and the phone she handed the judge was a Samsung so i dont know if i am missing something but they are two different phones and they didn’t even look alike.
I get that they wouldn't know about the main frame being bent until they opened it up, but all it takes is noticing she needs a new main frame and putting the screen on isn't going to fix the issue and then call her and tell her what further repair she needs to correctly fix the phone and go from there. Not notice the main frame is bent, know it won't sit right or work right, but you put a new screen on anyway and wait for her to pay for the screen repair and then tell her she has a bent main frame. That's like putting makeup on a pig...it's still a pig! Be upfront and don't surprise customers after they pay with further problems you saw and could have fixed and could've communicated prior to see what the customer wanted to do. If he would've called her and told her before she came back thinking it was fixed, she probably would've just paid the extra $25 to get all done.
When she sat on it? Lol!! Heck no, you can’t fix a “crack” on a phone screen, the screen has to be replaced or the phone won’t be right! Sometimes the Judge is so annoying, by not letting ANYONE finish a dang sentence after SHE asks them a question! Or she constantly interrupts litigants thinking she already knows what they are going to say!!
I’ve been repairing cell phones since 97’ (I cut my teeth on Motorola bag phones). I worked for AT&T mobile back when they had real technicians in every location, and we got our training from, Motorola, Nokia, Erickson, etc. I’m still repairing cell phones. I can see a bent frame as soon as the customer hands it to me. I immediately point it out to them, or if the counter person took it in I call my customer, and if they don’t have another number I wait to repair until I talk with them. Most of the time the frame can be straightened if your a quality shop with the right tools. Frame straightening tools cost money and a lot of small shops don’t want to spend that money. The defendant is right though, there are problems that you can’t know exist until the screen is installed, or at least connected to test it.
![แฉกลโกงงานวัด 2024 [ โกงมั้ยครับ ep.106 ] | DOM](http://i.ytimg.com/vi/taC5dpP3HXA/mqdefault.jpg)
Harvey needs to stop asking this stupid question!
I swear he’d ask that during a pit bull bite case if he could!
They need to get rid of that whole segment.
I have never liked when they go outside. I always fast forward cause he annoys me. He's the lead person for tmz and that makes me not like him even more.
@@marlajonesjj1147 Agreed! The three men on this show, the announcer, Curt plus Harvey and Doug (interviews after the verdict) makes this show less like a real courtroom. I wish they’d eliminate all three!
@@thebalderthor4884 lmfaooo desdass
Does Harvey really need to ask that same question every time a case about repairing something comes up?
He must really think women are just dumb.
@@j0eybr0wn different generation
Yes
@@j0eybr0wn I think he is fishing for a woman in the crowd one day to say ‘I’m a mechanic/plumber/electrician’ etc so he can prove a point. They exist, but the odds of it actually happening one day are slim. There are just certain professions that are gender imbalanced and he continues to create this awkward moment over and over again. He’s implying it’s sexist to make assumptions but he ends up coming off misogynistic by making women on the street look stupid.
@@blondesense1708 Exactly! Well said!
Repair shops don't only take advantage of women a lot of them take advantage of anyone they can.
so true i worked in a mechince shop and if you looked stupid and cash to spend we pushed every product on you, was it needed right then and there no but would they need it in 2-4 months for sure. but if you looked like you just needed a fixed car and didnt need the lastest and greatest stuff we would be honest and let them know what was the min to get it pass inspection.
False
@@kingexpithia Ok? My point is obviously not every single repair shop ever BUT way too many...lol
Exactly. People who are going to scam don’t care who they are, just if they look like they’re dumb.
@@Table192ebay I as a woman knowing how I'm a likely Target to mechanics, got to lean terminology and to make guesses as to the problem, that although maybe not correct, sounds like I know something or have a husband or boyfriend who knows something. I have never been taken advantage of. but when I find a mechanic I feel comfortable with and can trust, I stay with them. This is their problem, word travel's fast, good or bad and people get to know where to avoid, so when you try to rip someone off, you are doing yourself out of business.
I think the repair guy is misunderstood. The frame can totally be bent when being sat on. He didn't know that until the screen is attempted to be installed but the repair guy once he took it apart shouldn't have put the screen on. Just stop and talk to the customer first.
Yeah the issue is they just went ahead and did it, charged her and then told her when she asked. They should have called and said we found the frame bent, you can either order it for 25$ more or come pick up your broken phone and get a refund.
Exatly expain her options then so she can decide.
I believe what she said about trying to charge for a restocking fee. But also he should know that its a possibility that the frame is bent, he would know in these situations and therefore should remove the screen then and there to check, and if so then advise the price then. At least once they do remove screen call and advise, but the restocking fee is ridiculous. it costs them nothing
Yes. Thank you!!
@@gregoryalbert6020agreed, Gregory 💯
I love how the judge is an expert on repairing phones.
She's a "expert" on everything 🙄 you'll notice a lot of judges think this way.
The plaintiff is SHARP!!! DON’T PLAY WITH HER!!! ☺️
right. lol
Or her noodle head.
@@QS0924I want to date u
@@thechitlindistributor8332😂😂😂 Stop!
I worked on these phones before. There is a screen that goes on top, and a rectangular metal frame that goes inside. On her phone, both were damaged.
The defendant replaces the outer screen and charged her $140 for it. She came back, because the frame needed replacing as well. The defendant offered to fix it, just for the cost of the frame $20. She refused, and got a replacement phone instead from her insurance for $99 .
Now she wants the money back for the screen, because she got another phone, and doesn’t need this one anymore.
Defendant says fine , but we’ll keep 20% , $28 for the past labor.
I don’t think the defendant did anything wrong. The right judgement would have been for her to pay $20 for a new frame. Not the defendant being yelled at , and the plaintiff getting a free screen.
Why would she order her to pay $20 when she doesn't need a new frame anymore lol
no because he didn't say anything up front and didn't fix the phone correctly and let her walk away with a phone not properly fixed and then when she came back he wanted her to pay more money to fix it properly. This was so he had her over a barrel and got at least the $140 which the Judge said earlier. Had he done the right thing and either knowing this was a possibility and pulled the screen off and check while she was there or at the time when they pull it off, rang her and said "we have found the frame underneath is also bent, you can either pay another $25 to replace the frame or take it back as is for no cost. He chose to say nothing when she came back to pick up the phone and charge her for an incomplete job, so when she came back either way he still had the $140.00. It was the way it was done regardless of the frame that was the fraud
@@lisaparrey1343
Let me see if I can make you understand… You break the driver windows on your car because of an accident. You go to a glass place , and the replace your window. Now come crying - the door doesn’t close all the way , and there is a small gap on the top of the door. The person tells you you have to pay to fix the door , or refund you for the glass minus a small charge for the return and labor.
Nooo . I want the the whole job for free and then some , because I got a different car .
Rite on
Excellent episode. I'm tired of these repair con artists too.
The repairers know most women are not tech-saavy...they fleece you.
It irks me when judges become experts and also have biases based on previous cases. What the company should do is charge a fee to asses the problem before agreeing to do any work.
She ask a question, over talk him when he tries to answer, then fuss at him for not answering the question
“She” asked for succinct answers while the defense was hellbent on giving a whole elaborate story.
He kept repeating himself. Lol
They need to answer her specific questions. She’s a judge not a therapist.
People like him try to talk around what's being asked so there not cought in a lie or try to talk around the question to not answer it at all.
Damn judge let the people speak sheesh..... got on my nerves right now lol
Ok!! I was saying the same thing, damn let the man speak. Lol
@@nakela2 I like her but she always interrupts and when she ask the people what happened, she jumps in an answers the question herself. I'll keep watching tho lol
She a judge! This isn't a day at the park
It takes one second to remove the screen....🤣🤣🤣🤣🤣😂😂😂😂😂 Ok judge.... whatever you say...
This judge never lets the man finish a single sentence. I went back and watched again. Not one sentence. She complaints "What is your testimony ?" repeatedly but never lets him speak. BIASED.
Word up. I think she was annoyed and tired too. The way she was waving around at the end lol
@@ShanikaB who cares if she is annoyed or tired or bored or lack of sex, I have an idea we the people should not be letting judges get to what they want just because they are in a bad mood, It should not be about judges but about Justice! #FactsOverFeelings
1. You watch an edited show that they have to fit into a time slot.
2. It’s a fact finding session and not an opportunity for an oral dissertation. Word salads without information are not allowed.
3. A judge controls the testimony by asking questions and will keep the litigants on track, same as a cross examine attorney will in a court.
4. Judge has info on the case before litigants come before her so she has an idea of what happened already via their complaint and response. They have all the time in the world to state their case at that time.
5. Judge doesn’t have time for BS, lies, deflection, non answers or someone’s life story if it’s not relevant to the case.
6. It’s her show. If it really bothers you, ask yourself why? Do you feel unheard in your own life that a TV show arouses these feelings of angst in you?
She is famous for cutting off litigants and then badgering them before they can even finish questions she asks.
I love how this TV judge is explaining to the phone repair man how to fix a phone.
Lesson to All: Get insurance on your phones. I have Verizon and pay an extra $6 a month for insurance on my Galaxy Note 20U with no deductible. To repair the screens/damage on these phones is too expensive. Insurance is much cheaper in the end.
My solution- be cautious with my electronics and buy cheaper ones that won't hurt my heart if it gets broken. First clue you have too expensive of a phone- when you have to finance it to have it.
Exactly! I dont own a cellphone without insurance....ever!
I had insurance through Verizon for years but found it to be shitty when I needed to actually use it. Therefore I don’t use insurance through them anymore. It was also $15 for me.
This is only a good deal if your phone is less than a year or two old and the insurance has no deductible. Verizon insurance for an iPhone always has a deductible. By the time your phone hits two years old, the cost of the deductible is going to be more expensive than the cost of a refurbished phone, so you’re paying insurance for nothing.
@@mikesteele05 EXACTLY. That's what I found out. I was so mad.
Judge has an annoying habit of talking instead of allowing the litigants to talk. She admits her own bias against this industry and ruled according to that bias.
she ruled against him as he was at fault. He should not take money, and look at the problem and quote then if she accepts that quote then he fixes it. You can't quote one price and charge another.
She has a time limit, hello? If she just lets them talk, it would be an hour long with 45 min of no substance.
@@tommyboyraider3555 I agree with you. And I think he is right. I quoted her a price to fix a cracked screen, not a bent frame. Once he sees a bent frame, that is a different item to fix. Although I would have called her and explained it to her prior to fixing and given her the option. But I understood him....
@@tommyboyraider3555 - Excellent comment. Couldn’t have said it any better. You’re absolutely right. I didn’t even want to watch 5minutes into it because of the way she was behaving she was really annoying the hell out of me!
When you become a judge let's see how much patience you will have with listening to people's BS all day.
How would he know if the frame was bent until he disassembled it.
True, but i think before they put the new screen on they should contact the customer letting them know there was damage under the screen. One problem is customer goes in and wants a new screen because they clearly know it's broken and company only fixes that. You can't expect the customer to know the inners of a phone and understand that more may need to be fixed. Places like that need to be more clear on what may need to be fix. They get you pay and then try to get more because if you knew the total to fix it right they may not get the business.
This is a time where she actually didn’t let the defendant speak. This man was humble and she just yelled and berated him unjustly. She is moody and makes up her mind about a case from tue beginning bc her temperament shows it in how she deals with the litigants.
because he admitted he gave her the phone not properly fixed and didn't say anything about the frame until she returned and complained the screen didn't fit properly and had her $140. He should have let her know before she paid anything about the frame, he did it as he had her $140 even if she said no don't bother fixing it. He himself admitted (although he thinks the judge wouldn't realise) that he did something shonky
Judge Milian is annoying, over the top, rude and cuts people off when they're answering a question she asks. However, all this man had to say was there's no guarantee this will be a simple replacement until he sees what's going on underneath. The deposit for him to work on it is non-refundable. if something that costs more than the quote comes up he will call her and let her decide if she wants to pay him to fix it. Instead he knew there was more wrong than he quoted her, didn't tell her until after he half way fixed it, then tried to charge her for something she didn't agree to.
That's how it works and everyone knows that. Im not even sure that language would have remedied the problem.
If you go to a mechanic and you tell them your problem and they say hey that's this hose that needs to be replaced and that will cost xyz, when they take the car apart and see additional items that need repair does that then mean they have to repair everything that's broken that THEY DIDNT CHARGE YOU FOR? I get what he is saying. He is saying the price to replace the screen was 140, he didn't know her frame was broken and they didn't discuss replacing the frame, they discuss replacing the the crystal only. There could have been a number of other things wrong with the phone that he won't know about until he opens itup.
If a repair person finds additional things broken/need repair other than what was quoted, then before they do the fix, it is upon the shop to call the customer and explain the situation prior to any work being done. That is what professionals do. Hacks don’t.
@@thelmadickinson6811 exactly. I have never had anyone just do the work and tell me later. They always have come to me with what they found and I approve or disapprove the option to repair
They probably should have stopped when they saw it was bent and called her to explain to her what the issue was. And ask do you want to add the additional repair?
She ask questions and then cuts them off and tells them what really happen . She confuses me sometimes
Get em Judge Milian!!!!📲📱📲📱📲📱
Alright now, uncle auntie! You better step on in the room!
🤣🤣🤣
I am absolutely disappointed in the judgment of this case the defendant did not get a chance to explain himself, i feel like the judge just yelled at him not having an understanding of how phones are repaired, it don't just take a minute. The $25 was for the inside frame of the phone which will allow the screen to sit properly.
The point is he should've told her that from the start. He said he could fix it for 140 and didn't fix it completely. Like the judge said she's tired of the industry they're scammers.
@@samstallone1701 agreed to fix the screen, which he did. It was an extra 25 to fix the bent in the inside frame which was bent and wouldn’t allow the screen to sit right. Repair man was right. He quoted the screen repair. He didn’t know that once he opened the phone there would be more damage which of course would cost more to repair.
@@DeeSol28 The moment he opened it and found the bent frame he should have stopped, told her what he found, then proceeded with her approval. If you asked me to replace your car's leaking valve cover gasket, I ignored the warped cover and just put on a new gasket, it still leaks but I did what you asked; would you say that I did the right thing and too bad for you?
Unlike the defendant, I would stop as soon as I discovered the problem and wait for your approval to move forward or replace the warped cover.
It's court she doesn't have time for the BS. She wants the questions answered and not the run around.
@@DeeSol28 yes but he took her $140 up front before telling her about the frame. she didn't have the option to say no don't fix it. you can't not fix it properly and charge someone the money. You either tell them up front of additional costs, at least even tell her the frame may be bent and if so that will cost an additional $25 or when he discovers ring her and say "look we found the frame under the screen is bent, did you still want us to go ahead and fix it will be an additional $25". He scammed her by taking her money and not saying a word till she came back and complained and already had the $140 and this is what the judge explained. She had it all in his initial statement.
The judge is not listening to the guy. I got it. It is very simple. The inside frame that is under the screen is bent. He wouldn't know that until he removed the broken screen and attempted to install the new screen. So he tells her the inside frame is bent and it will cost an extra 25.00 to replace it but you owe us for the new screen and labor first. But we will not charge you labor to install the new frame if you wish to replace it for the 25.00 dollars. It's like having a car repaired and in doing so the repair shop finds additional issues as the are fixing the original issue. Are they going to fix the additional issues that they discovered while repairing your car? The answer is no they are going to charge you if you opt to fix the newly discovered issue. She wants the whole repair plus new frame for 0 dollars.
Wow!! I think the judge was completely unfair and honestly this case really digusted me. I don't know if I would watch another episode!
As much as I like JM, she needs to stop talking over litigants. Why ask a question, then not allow for the person to answer, or she will answer her own question. Settle down girl!
they make these phones hard as hell to repair... and they make them with crap batteries so you have to replace them after 3 years anyways, no matter how good you take care of it.
This is pretty much common knowledge. And getting something like that repaired is a Risk, you're taking a gamble.... 150$ is a lot less than a brand new phone for 800$+
But its never gonna be perfect again.
I spent $200 with best buy's crap geek squad to try and fix a $1600 laptop, it was a gamble, but it didn't pay out. They took it apart, but the motherboard was fried because I used a cheap $10 "universal" charging cable that pushed too much power into it too fast! And the cost of the parts to rebuild it, +their hourly rate to work on it, + + + tl'dr: would've cost More than just buying a New one.
So maybe this guy's problem is saying he'll Fix it for $140. When really he should say he'll Look at it, and replace the screen for $140.
But like any problem, once you start working on it, you find More problems, and that Costs More to fix.
I've kept my phones for YEARS with no issues. Until the phone itself starts breaking down. Or the software gets too slow.
I would hazard a guess that you're referring to iPhones. I still have my Galaxy S5 (it doesn't work as a phone anymore since it's too old for the updates and it sure doesn't run on 5G which is all that my carrier uses now, but I can still use all my apps). I will say that at this point the battery is gone, but other than that it is fine. I had gotten a S9 when the updates stopped working, but I had to get a S20 when my carrier switched to using only 5G a couple months ago. All of my Samsung devices work just fine. Other than the super old S5's battery there are no problems.
I do buy really good cases, too. $60 to protect them from drops is worth it. I've never had a cracked screen.
Also, all I've heard about geek squad are horror stories. Next time try contacting the company that made your computer. They are much more likely to be able to fix it.
they should be looking at it first, quoting the price and charging if she accepts. Once you quote a price you can't add more.
@@lisaparrey1343 Sure you can, more stuff was wrong than what they quoted to fix.
Its like take your car in for an oil change. You understand the price of the oil change. They do the oil change. While there, they tell you that there is a concern with a valve, looks brittle and needs replacing, gonna cost More. Unless you Don't want to get that fixed and just Go with your oil change......
I do not think Judge Milian was fair this time. The lady took in her phone 2 repair the "screen..." That repair costs $140. When they determined the frame was bent, they told her it would cost an additional $25 that she did not want 2 pay...She wanted another new screen. So he told her he could do that, but it would not fix the complaint she had and there would be an additional restocking fee...I think the judge failed 2 see that this lady was really the one being unreasonable. He charges $140 for a screen change. If upon opening it up you determine there is frame damage, why should that repair cost be included in the original quote? I get what the judge is saying in that he should have called her and said," we opened the phone and there is also frame damage. I am concerned that if we do not fix this as well, the screen is not going 2 fit right. It will be an additional $25, did you want us 2 go ahead and add that service?" Then if she refused, it is 100% on her...
Yes I do agree with you but I also think the repair shop was in the wrong too. They should have her the ultimatum.
Pay the extra to fix the frame and replace the screen or well refund you everything but the labor we've already incured tearing the phone down and you can have it done somewhere else thus saving them from liability.
Or at least had her sign a waiver stating she knows the frame is messed up but is refusing to pay meaning that screen repair will not be to complete perfection and she relinquishes her rights to sue the company later.
It's no different then having a bent brake rotor. You can still use it but it won't work properly. The shop has to make sure they aren't liable for future damages and lawsuits
@@NyxHunter the problem is, until they remove the screen 2 find the problematic frame, they don't know it is there. At that point they can not place the broken screen BACK on. The screen needed 2 be replaced either way, but the frame was bend as well and she didn't want 2 pay the additional $25. Their ONLY option was 2 replace the screen and leave her with the bent phone if she didn't want 2 replace the frame. So in doing THAT work, they were entitled 2 the $140. They DID that actual work just as they had quoted and should have been paid for it. It wasn't fair that they did the labor for the job, provided the screen and got no pay for it. They couldn't replace the old screen and send her on her way...The service had already been performed...
@@giondennis6808 ok yes your correct I wasn't thinking about that.
In that case they should have either gotten the money and fixed the frame or just got the replacement screen payment gave her the phone and had her sign the waiver stating their not responsible
@@NyxHunter Yeah. Because at this point, they did what they said and quoted, but got NOTHING in return. And they only wanted the restocking fee because they had 2 use their new screen as well...Lame that their labor and product are just gone...
@@giondennis6808 yeah. I do feel bad but they didn't really do a good job of explaining themselves both to the client or the judge.
They should have told the client hey because of how you broke the screen there may be hidden damages we can't quote yet.
And they should have told the judge that because the original screen was cracked by the same incident that bent the frame they matched and thus hid the frame damage till it was opened up and that their initial price was only based on damage they could see. (Same with a car accident. The repair shop is only gonna quote what they can see and if they find more they call for permission) Which is what he was trying to say when he said that they only fix what the customer reports to them. Just didn't do well. He knew what he meant just wasn't able to speak it in a manner the judge could understand as someone who doesn't do phone repair.
Personally the technician should have been in court to explain exactly what was wrong Preferably with pictures from the repair since you should always document and cover your ass.
I will admit though that there is a serious problem with phone repair shops scamming customers so Judge wasn't wrong to assume this was just a ploy. They failed to persuade her otherwise.
I chock this one up to a bad communicating defendent. Id wager if he'd had a few pictures showing the frame damage and how it would be hidden by the og screen and effect the new one it'd be a different story. Or even if he'd just used an analogy to a car accident since they have a lot of similarities with hidden repair costs and unknown damages.
Judges are still people too so sometimes a rulling isn't perfect.
Sometimes I watch Milian just to see her hair and nail color! She keeps it together!
I completely disagree with this case, if you were to tell me replace my car muffler and I say it'll be $100 then a hidden problem is found in the exhaust pipe, why would that obligate me to fix the exhaust pipe for no additional money.
Because it should be the customer's choice whether to pay or not. Not take the money and try to extort more money
@@nyag4lifegmail Right. The easiest thing to do is communicate, then it covers your butt
@@nyag4lifegmail that’s not what happened. They fixed what she wanted. It showed the new discovered problem and they said they’d fix it for additional money and were also willing to replace the screen again, it just wouldn’t solve the issue.
People and their "phones".. Just don't understand why someone spends 400 or 500$ or more on a silly phone
Boy I gotta tell ya, the judge really wasn't letting the plaintiff or defendant finish their sentence every time she asked them a question. But it also seemed like she was really irritated with the case to begin with.
You guys really need to come up with a new complaint. You heard their stories, and when she asked SPECIFIC questions they launched into their prepared stories again.
Well she was right
menopause
It's her regular style 😂 It's like an interrogation with her.
@@Ay0ubM 💀💀💀
This show is going down the drains!!!! I use to love it when Milian listens to both side of the story. Now Milian claims to be a phone expert too?! That's not fair at all! She is no longer fair!!!!!
Many of these are all shows from several years ago (this one 2020 before the pandemic) so I guess you'll really hate the current shows, or those from the recent past.
A new one. YAY!!!
@stan 1 lol relatable 😅
It must be cold as hell in there!
Why ya say that? U looking threw someone's shirt? Lol
@@SimplyASweetHeart Naw they talking about the plaintiff thick ass turtleneck
@@leekhold5210 ohhh okay 😂😂😂
Whoopie was tryna double dip!!
THAT'S who she reminded me of!! Thank you!! 😁😆
Yea, that sounds about right...fix my stuff as cheap as possible...see how that works out for you...🤦♂️🤦♂️🤦♂️
The defendant was 100% in the right in this case. He def needs more buisness!
He was going to give her money back with a restocking fee. A lot of places charge restocking fee. Dont know I may not have noticed in the pass but she was down rite hateful to him from the start for no reason
No she wasn’t!
That man was wrong and he’s just raised different as we all are! Restocking fee was unnecessary
Like she said, she’s tired of that industry taking advantage of people. They say nonsense like, “We don’t make any guarantees,” so they can get away with charging you for something they know won’t work. This case is a clear example. They agreed to replace her screen knowing full well that it wouldn’t sit flush on the phone. They’ll often fix a broken screen knowing that the hardware for the phone itself is damaged and so the device won’t function properly. If they’d run on an ethical business model, people would trust them more.
@@mikesteele05 EX-XACTLY. Thankyou. Clear, clean, obvious business ethics, code of practice/conduct.
As soon as tradespeople start getting confusing in the splainin' part of their testimony their own eyes glaze over, seeking a creative way to deflect blame onto their opponent, and getting shifty... it's not necessary. And it's dodgy.
you can't charge a restocking fee for something that they do wrong, only if the customer changes their mind. Like buys a pink phone and then decides they want a brown one. a restocking fee in this case was a big red flag.
This judge asks the litigants questions then also answers as well mid through. She's too high strung. Past time to retire already. Couldn't be me. I'd tell her don't ask me a question then not allow me to answer.
Lol that wouldn't work out well for you. You would risk a case just to tell a judge to be quite.
Fair judgement thank you your honor
Yes car shops are like that. I work on my own car just did a tune up, spark plugs air filter basic maintenance. I don’t enjoy changing oil so when it came to that I had a $25 oil change coupon. Dude came out telling me I needed new plugs air filter etc. I called him out for his bs and was offered a job.
A friend OF mine is going to COLLEGE to become a mechanic I think it's cool that women are becoming mechanics
You charge a fee to take a look at it and diagnose the problem(s) than charge a price of all issues
Whew! I’m HERE for the judge’s closing statement!
I wonder if the learned judge knows that her unfair, preconceived ideas about "the industry" does not cover up the fact that she's almost histrionic when she goes into a rant. What a sham.
Gotta admit I love her histrionics
Gotta admit I love her histrionics
That is a bogus judgement! The woman broke her phone by sitting on it. She deserves to pay the bill.
PEOPLE'S COURT can you PLEASE Upload more Videos...I NEED them!!😅😆😁
The Defendant is shady. What should have happened is this: As soon as the technician opened the phone to realize the frame was bent, he should have called the plaintiff and said "In addition to your cracked screen, the frame is bent and it will cost xyz more to fix. Do you want me to fix it?" And the plaintiff could have said yes or no.
Not allowed to fix just one problem WITHOUT the customer's knowledge of existing other problems RELATED to the first problem. Then if she said "No, just fix the screen, I don't care about the frame" he would have been in the right.
So many Americans have the idea that all these places are out to screw them out of Money, there are SO many times when the customer is NOT always right.
That's nice but in this case he was shady so... 🤷🏾♀️
Wowww, Never watching this judge again. She talks way to much to understand anything.
Sack your hairdresser lady. Perhaps she trained on Great Barrier Reef sea sponges. 😂😂😂😂
Aside from her decision being totally wrong,
I think her behaviour in this episode with the excessive theatrics was shameful.
Spot on 👌 !
that is one ridiculous looking plaintiff
I wish someone would set the people straight who make these garbage charging cables. I need to buy 2 every six to eight weeks
It takes them too long to answer. Lord!!
:) thanks for this ... I’m just starting break at work
Same! I was excited because I haven’t seen this one
If the frame wasn’t causing it to sit wrong when she gave it to him, why after he “fixed” it, it now doesn’t sit right? Is it the way he took it apart?
Between looking at her hairdo and all those silver necklace's I missed what they were talking about.
Love that sweater vest the plaintiff's witness is wearing.
Here if you take something to be repaired, - even if you're given a quote - if it turns out there's something additional wrong with the item the repair places will ring and/or email you to let you know what else is wrong with the item and give you the option to choose if you have it also fixed, or simply what they requested be fixed in the first place.
Are the full episodes on an app I can download on Roku?
Normally any time a phone is damaged like that it has issues working from that moment. Not after a repair. And is this the only question Harvey knows how to ask? Dont really understand why his outside comments with the public are even part of the show. Would rather watch judge and her husband talk after the cases.
I just fast forward Harvey's segment, it's boring, annoying and unnecessary.
God bless you all💐💐💐
Repair shops definitely take advantage of women. I had a tire blow out and I was so tired I didn’t get out to make sure the new tire had some meat on it and sure enough he gave me a crappy tire. I had to get another one 2 weeks later.
Stop buying cheap ass used tires and get them new.
I think repair shops try to take advantage of women but ultimately some women let it happen. They certainly try, but can’t succeed without the other party being involved. Plus you admitted you didn’t check his work.
Although some repair places will try to take advantage of people, sometimes regardless of gender, you'd be amazed how often it fails if you simply don't let them, sometimes getting taken advantage of is unavoidable, but quite often it can be avoided.
I really wish she would let people speak. 😕
I don't think the Judge listened well to this case. She seemed bias. The language barrier didn't help but this is the 2nd case tonight I watched from her where she's been rude to people whose primary language isn't English. Typically, I side with the Judge's ruling but I think she has some underlying biases here.
If the judge would let people finish a sentence the testimony might be heard.
Was this an interrogation?
All repair shops take advantage of anyone who they deem easy preys. That's why you do your research so you can ask the right questions before agreeing to the work.
Harvey needs some new questions
The phone in the pictures in the beginning was a white LG and the phone that the judge is holding is a black Samsung. WTH!? How did she not notice that?!!!!!
Because Milian is going stupid.
No she took pictures of the Samsung with the lg that's why lol
@@nissantsuru9108 You're not serious right?
@@CarlaWalters I am look carefully when it shows up, on the LG you can see the screen of a Samsung
@@nissantsuru9108 I get what you’re saying
Lol! Oh my, Dougie- “you just got a lecture from the Judge to the Defendant”! No Dougie, he just got his a- handed to him by the Judge UNFAIRLY cause she’s ticked at the entire cell phone industry (her words!), poor guy, WTH ! What a -itch!!
I really think my favorite Judge got this one very wrong. The defendant was right to charge the additional 25 dollars for the bent frame. Sadly, he was completely misunderstood and not given a breathing space to make his case.
why can't she be given bigger cases like murder cases, she's really good at her job
If he's mentioning what he mentioned at the end I think he would've won
The Same Thing Happened To My Screen. They Can’t Tell That The “Main Frame” Is Broken Unless They Lift The Screen But, Once The Screen Is Removed It’s Useless/Already Broken. I Paid The Extra Couple Dollars For The Frame. They Installed A Second New Screen For Free BC All The Parts Are Under Warranty.
You are right, but a smart repair shop would say it will cost $100 for labour and then the cost of parts required and list the parts that might need to be replaced with their costs all on a written quotation.
@@mickm6309 I Don't Understand What You Mean. I Never Remember Bein' Qouted For Labor For My Phone. When I Had To Get My Screen Replaced Again Under Ninety Day, I Didn't Have To Pay For Anything Extra. I Guess The Labor Was Under Warranty, Too.
@@GFAprodite A repair shop has to charge for labour, how else are they supposed to make money, the labour cost is going to be paid by either you or the manufacturer. I had an IPad charging port fixed, not under warranty, I had to pay for labour and parts to fix it.
The way the defendant walked in....,HAHAHA!
They have no idea what’s coming….sitting that close to each other.
I feel bad for the defendant actually. He was right she only asked her screen to be fixed, right? Not the frame until the second day?
No. Once they opened and saw the issue, you call her back
She asked for the screen to be fixed because that’s all that appeared to be damaged. The technician didn’t know the frame was bent until they removed the screen. At that point the company had a duty to stop working and call the lady to inform her and get permission to do the repair correctly. What they did was proceed with a partial repair, then try to collect more money to fix it the right way.
@@jccanteen That makes sense!
Wrong decision
maybe he should pay for the pliers she sat on too .. . . .
If you went to Apple to get your phone screen fixed and the frame is bent they just wouldn't fix it so why would you proceed to fixing something that can't be fixed bc you know it won't fit anymore. Shotty work for 140 when they should have assessed it first!
Judge was totally wrong on this case. The frame could not be seen to know if it was bent or not. She asked for screen to be replaced. It was. If she wanted a frame to she should have paid for it. Then she makes an insurance claim gets new phone, decided to sue for screen replacement, wins gets $140 back and keeps the screen too. How is that right??
whats with the mop on her head
ty for saying if you charge x for a fix, stay to that price instead of trying to get a little more per person. If you do business right, you will get more customers.
This could be Beetlejuice’s mom
I mean every one that sounds like him on this show has been a scammer… especially when they call about your cars extended warranty
If i were the repair guy i would have just straightened the frame with my fingers and voilà new phone everyone is happy.😁
Why doesn’t the judge just listen. She asks questions and then cuts him off mid answer. the frame was bent, she asked for just a screen replacement, if she wants the screen to fit well pay to fix your frame too.
judge ate his ass up at the end lol
The judge was dead ass wrong on this one. You cannot tell if the frame is bent until you take the screen off and try to replace it. Apparently the judge doesn't understand that..
The hair! The title! I must 👀! 🤣
She just reminded me to get a new mop head.
The judge was overly aggressive here.
I don’t know if anyone realized or am I missing something when the judge brought up the pictures of the phone on the tablet its all the same phone but the phone on the pictures on the tablet was a LG and the phone she handed the judge was a Samsung so i dont know if i am missing something but they are two different phones and they didn’t even look alike.
Wow just noticed!
I get that they wouldn't know about the main frame being bent until they opened it up, but all it takes is noticing she needs a new main frame and putting the screen on isn't going to fix the issue and then call her and tell her what further repair she needs to correctly fix the phone and go from there. Not notice the main frame is bent, know it won't sit right or work right, but you put a new screen on anyway and wait for her to pay for the screen repair and then tell her she has a bent main frame. That's like putting makeup on a pig...it's still a pig! Be upfront and don't surprise customers after they pay with further problems you saw and could have fixed and could've communicated prior to see what the customer wanted to do. If he would've called her and told her before she came back thinking it was fixed, she probably would've just paid the extra $25 to get all done.
When she sat on it? Lol!! Heck no, you can’t fix a “crack” on a phone screen, the screen has to be replaced or the phone won’t be right!
Sometimes the Judge is so annoying, by not letting ANYONE finish a dang sentence after SHE asks them a question! Or she constantly interrupts litigants thinking she already knows what they are going to say!!
I’ve been repairing cell phones since 97’ (I cut my teeth on Motorola bag phones). I worked for AT&T mobile back when they had real technicians in every location, and we got our training from, Motorola, Nokia, Erickson, etc. I’m still repairing cell phones. I can see a bent frame as soon as the customer hands it to me. I immediately point it out to them, or if the counter person took it in I call my customer, and if they don’t have another number I wait to repair until I talk with them. Most of the time the frame can be straightened if your a quality shop with the right tools. Frame straightening tools cost money and a lot of small shops don’t want to spend that money. The defendant is right though, there are problems that you can’t know exist until the screen is installed, or at least connected to test it.
She did sit on a hard object!
Why does the plaintif have a mop on her head?!
lololololol
LOL
😃😃😃