An Introduction to Business Process Management
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- เผยแพร่เมื่อ 28 ก.ย. 2024
- This is a short introduction to BPM (Business Process Management) for a project we had to do for a course in Operations and Information Management as part of an MBA at the University of Stellenbosch Business School.
References:
Garimella K. & Lees M. & Williams B. 2008. BPM Basics For Dummies. Indianapolis: Wiley.
Jeston, J. & Nelis, J. 2006. Business Process Management - Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann.
![ERP CRM and HCM Business Process Management [How To Do Business Process Improvement]](http://i.ytimg.com/vi/eNsdDfvULt0/mqdefault.jpg)
I am working on a class assignment creating a strategy proposal for the executives' team and this video has just made my job easy. Thank you very much for this! I really appreciate it!
Thanks for this video! We are in the business of BPM and this is a great, informative video!
Thank you very much for the video! It is precise, concise, and very well explained!
I agree!
This video helped me a bunch. It was less than ten mins long but quite comprehensive. Thanks!
great presentation!!! This a very usefull introduction to BPM.
Great summary, very precise and articulate!
Thanks for the concise video presentation.
business process management business process management is
a process centric approach for improving business performance
it combines information technology with governance methodologies
so what is a business process exactly ?
the business process is essentially :
-a standardized way to convert a set of inputs
into a desired output that a customer would find valuable
an example :
-would be a loan application at a bank
the customer supplies an electronic application form typically
via the bank's website, this information becomes the input into the loan
application process.
the business process itself may then consist of a credit check and
other activities that enables the bank to make a decision about whether
to approve the loan or not.
the output of the business process is a decision that is communicated to
the customer followed by the money being paid into the correct customers
bank account.
we can say that the business process transforms several inputs into
specific and more valuable outputs.
in general we can define the output of the process as everything that
emerges from the process,the primary output is what is desired by
the customer : in this case the money they wanted to borrow.
the secondary output is perhaps an email notifying
the customer of the decision.
the input to the process is provided by one or more suppliers .
this is often in the form of information.
the customer can be an internal customer like a manager
at the bank or the external customer who applied for the loan.
even another subsequent process can be thought of as a customer
that is consuming the information created by the first process.
any entity the demands and consumes process output is considered as a customer.
the three pillars of bpm are technology, people, and processes.all three
aspects need to work for a BPM project to be a success.
the business process needs to be fit for purpose and actually satisfy the
demands of all the stakeholders.
the people aspect also need to work. if the customer neglects
to provide all the required information, the webpage will alert him
or her that the application form is incomplete.
if a manager forgets to approve a certain process step, she will get
an alert and if she still ignores it the alert will escalate
to her manager. and the so called process owner will also get an
alert that the process is stuck.
this level of visibility is impossible to achieve without good technology
for the automation to work smoothly the information.
system needs to work seamlessly all of the time.
only takes a large team of experts with IT and business
knowledge to implement the BPM project. the project team will
study a related set of business processes in great detail and then try to
redesign it with the objective of optimizing it.
so it is fit for purpose :this happens during
the design phase of the project.
with the processes are carefully designed
to be as simple and straightforward as possible so it can be completed
in the shortest possible amount of time without making mistakes.
during the modeling and simulation phase of the project, the process
is documented in the form of an activity model, it is then possible
to simulate the behavior of the system
and try out different scenarios through a what-if approach.
once the process is approved by management it,
is deployed, this occurs during the execution phase of the project.
the project team will then monitor the performance of the business process
to see if anything goes wrong: this is the monitoring phase
if any problems arise, changes will be made to further optimize
the process to take care of exceptions :this occurs during
the optimization phase of the project.
a good BPM implementation will :
- increase the visibility of
the bank's activities, making it easy to monitor and control
the critical business processes of the bank.
- it provides management with an increased ability to :
- identify bottlenecks.
- making improvements we need it
-and reassigned resources to meet customer demand
it also provides an increased ability to :
- identify further areas of optimization that will improve
customer satisfaction or lower transaction costs
good PBM system normally :
-contribute significantly to reduce lead times, so the customer hears
about the decision of the bank within days rather than weeks
BPM ensures better definition of the duties and the roles of the employees
of the company,it's also a good tool for fraud prevention auditing
and assessment of regulatory compliance.
bpm system prevents the unfortunate situation where a customer who
phoned to inquire about a loan application is transferred from
one individual to the next and to the next with all of them saying
sorry it's not my decision but let me transfer you to the person who deals
with it.
BPM uses a cross-functional approach, so the work is automatically
moved from one desk to the next without any need for manual intervention
of course training is crucial to ensure
employees and managers know what is expected of them.
before a BPM initiative is launched it is really important
to get the buy-in and active support of senior management
the project leader needs to manage the expectation of
all the stakeholders.
once the system is operational, the project is not yet complete.
the team needs to listen to the customer feedback and make further
improvements.
in general all the principles of change management needs to be followed
to ensure success, because everybody's job will be a bit different after
the project is done.
Bill gates, once said the first rule of any technology is : that
automation applied to an efficient operation will magnify the efficiency.
the second rule is that :
automation applied to an inefficient operation will magnify
the inefficiency.
it is important to remember that the information
technology being used is simply an enabler that can take the business
its processes and management to new heights.
it can create new, faster and more effective businesses if used correctly.
but it can't fix broken processes.
the following are common mistakes when implementing a BPM system :
it is a bad idea to start configuring the software too early well before
the business process has been studied and potentially re-engineered.
thinking in silos is also a bad idea: many functions need to contribute
to a business process and unless it crosses functional boundaries is
unlikely to create true value for either the company or the customer.
ignoring end-users is also recipe for disaster, their needs and wants
must be paramount. if the redesigned and newly automated process does
not improve their experience of the service then it is unlikely to be a success.
never use a BPM project to reduce headcount as the primary objective people will find out and do
their best to sabotage the project.
people like to say do it right the first time but this is often unrealistic
in a complex business environment, the idea is to build a flexible system that can be quickly
adapted to changes in the business environment, for example :
---changes in banking regulations :
it is a very bad idea to hardwire the framework.
not supporting users through adequate training and support,is also a common mistake
--- and don't forget to celebrate when the system starts to deliver good results,
people need to see that their efforts are appreciated.
relying on long-held beliefs or gut feel is dangerous, and it is better to
trust the analytical data that the system generates to decide way
to move your resources.
automating failure is a very common mistake : a bad business process that becomes fully automated will simply
do the wrong thing more quickly, however if BPM is implemented in the correct way
and a good change management process is followed, it can have dramatic
benefits for the business you
Loved the "Caution" portion! Would you recommend something like Proper Channel for process documentation?
Can someone please give examples for each of the points mentioned in caution...
background music reminded me of Ocean's eleven (series) movies
This video is great, thanks for sharing
Nicely done. Informative and interesting to watch.
Appreciative effort!!
great video, big thanks from a fellow south african :)
this video is verry great... thanks for share..
Hey, whats the intro song? Its so familiar ! :)
my bro it was a great video
Amazing Video, i now know the basics of BPM!1 approciate the video
was this presentation made at power point?
Thanks for the explanation of BPM
Great video. Thanks.
Thanks, Great video! The information is very concise.
Concepts are clearly defined. If one wishes to specialise in BPM how does one go about it?
Thank you....
Very good, it helped me
Cool video, thanks.
nice video on BPM
Try making your voice richer in tone. You sound like a robot, no offense though. Apart from your voice, great video man! Keep them comming!
nicely one but i want it as a .pdf file
Thanks for the detailed information. I would also like to add that business owners are claiming that they have seen a significant increase in the profit with the help of a BPM software.
I have read on many forums & blogs, an example: a blog written by Terry Schurter on "The Perfect Storm: BPM and Mobility"
www.newgensoft.com/blog/perfect-storm-bpm-mobility/
Is it true! Is BPM is the future? What you guys have to say on the BPM Agility?
Nice one
Interesting.....if only i knew whats going on.....
thnx
Great
السلام عليكم ممكن بروفايلك ع الفيس
Bill Gates quote alone was worth the video
waardeloze muziek keus
Hello
@acsodalatosmandarin ok Professor lol
Why these BPM videos are so awkward and boring? Is there no way to present this in a way people wants to buy?
Truly compact but real informative content 😊
Clearly effort was put into the video, however it falls short in terms of the usage of the medium:
The background music is distracting. It does not add anything to support the content or message of the video. It can only distract the viewer. The visuals of the presentation as a whole do represent the content of the video somewhat but some (e.g. 2:00) do nothing to show the viewer what the speaker is talking about. This would work better as a text/blog post with images.
He has a South African accent, and he studies here as well.
This introduction video should be mandatory for many BPM "experts".
Thank you for sharing.
Where are you now?
Nice Video ....only last slide was bit confusing to follow because of video audio clash ......anyway thanks :)
Thank you so much! This was very helpful and informative.You explained more in 8 minutes than some books do in 20 chapters.
Instablaster.
Hey Stephen, that was a comprehensive video. Much obliged. Care if we embed this video on our site for explanatorial purposes?
Thanks for making this video and referring to "Jeston, J. & Nelis, J. 2006. Business Process Management - Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann." this book is a real eye opener and shows how important BPM actually is today.
I Really Like The Video From Your for a project we had to do for a course in Operations and Information Management as part of an MBA at the University of Stellenbosch Business School.
Good introduction, but may I say that this is a boring voice without any intonation or enthusiasm whatsoever...
@acsodalatosmandarin Presentation is fully correct. that is call logical not explaining all you mention,
I think that is a good tutorial to familiarize with business process management.
That SimCity background music
I think spoker is Indian ....
Thanks! Nice video.
Informative, great!
a good introduction
you sound very South African, or rather Afrikaner to be precise. I guess alot of the people aren't aware English isn't your first language hence thinking you sound mechanical.
seriously i couldnt even hear anything from his speaking,