Does this make Intune Remote Help worth it?!
ฝัง
- เผยแพร่เมื่อ 21 ก.ค. 2024
- Let's take a look at the latest feature in Intune Remote Help. It's called Remote Launch, and it allows admins to launch an Intune Remote Help session on remote computers directly from the Microsoft Intune admin center.
Does this make it worth the extra cost? Let me know in the comments.
Thanks to Shane Miller ( / shanemiller10 ) for the tip!
Here's the docs:
learn.microsoft.com/en-us/mem...
0:00 - Introduction to Remote Launch
0:20 - Start the demo
0:45 - Requirements
1:11 - TeamViewer vs. Remote Help
2:03 - Pop-up for 3 seconds?
3:50 - Closing Thoughts - วิทยาศาสตร์และเทคโนโลยี
![[LIVE] : ONE ลุมพินี 71 วันนี้!! คู่เอก "ทรงชัยน้อย vs รักษ์"](http://i.ytimg.com/vi/_AGPnq2p6Js/mqdefault.jpg)
Like the App but totally unhappy with Microsoft charging for it. This should certainly be part of the standard intune license. Thanks Dean
Amazing! Thanks so much Dean ❤
You're so welcome!
This remote assistance works for iphone devices on Intune?
Edit: Only supports those platforms
Windows 10/11
Windows 11 em dispositivos ARM64
Windows 10 em dispositivos ARM64
Windows 365
Android Enterprise Dedicado (dispositivos Samsung e Zebra)
macOS 12, 13 e 14
what about opening something with Admin rights? the screen gets paused and user always need to accept it. Any change to this?
This is a really great tool, but are MS still pushing this for $3.50/user? This is fine for small companies, but it’s an incredibly high cost at any sort of scale compared to very capable competitors (ScreenConnect, Bomgar, Splashtop, and yes, TeamViewer). The pricing would either need to come down *drastically* or they switch to a technician-based pricing model.
spot on with the pricing. The tag on this per u per m is just ridiculous
yes - it's still $3.50/user/month.
Which.. yeah. It's a lot when you consider it requires both user and technician to be licensed.
If you go for the whole suite you get it bundled with some extra stuff that's almost worth it. Looking forward to the Enterprise App Management release in Q1 2024 though.
@@DeanEllerbyMVPyeah that’s true about the whole package! I’m still pretty sore it isn’t included in E3/E5 but hey-yo - the features are worth paying for if they’re right for your org. Very powerful. Thanks for the video btw (forgot to say that)
Agreed. It’s sad that it couldn’t be included in M365, but I guess the alternative was to increase E3/E5 for every org, which would be much much worse. Atleast this way organisations that don’t need or want the extra features don’t need to pay for them.
And you’re welcome! I’m trying to keep the videos on here as succinct as possible, no one needs to hear me waffle about subscribers and likes 😃
Thank you for video. Have a question! Wich version of Remote Help you use?
My icon of Remote Help looks different. Have last Windows update on our clients. Is there another version of Remote Help to install as the standard App that delivered by Windows 11 Pro Business?
I didn't have Remote Help installed at all - I had to install it from the aka.ms/downloadremotehelp site.
Is it included for you? I thought that was Quick Assist.
I want to make this app automatically download in required apps. Saw that there's no microsoft store app for this, and it is an .exe file and not .msi - read that you can deploy as Win32 app but it's facing issues for users. Could you advise? Should I just stick to setting a link in the company portal app and having users download it if needed?
Asking users to download it probably won't be a great experience. Even if they have admin permissions to do that, they're already 'needing help', so this step would not be welcome.
You should package the EXE as Win32. Here's a video showing how you can package an MSI as a Win32, but it works just as well for EXE.
th-cam.com/video/3vjPTS1IacA/w-d-xo.html
Thank you! will be watching and commenting on your videos, need all the help I can get :) @@DeanEllerbyMVP
Thanks for this video! Do you think this would work on MacOS ? I'm trying to deploy Anydesk for MacOS via intune, but what a nightmare... thanks Dean.
On MacOS the user needs to visit the remote help website, currently. Then a handshake is done. I’m not sure if remote launch can help with that, I will need to check.
But Remote Help definitely supports MacOS - currently limited to View Only however.
It is unclear from the documentation if Intune Remote Help even allows for unattended access. What about the times we need to work on a remote machine when the user is not there?
Remote Help doesn't (currently) allow unattended access. I agree, that's missing.
@@DeanEllerbyMVP not only does Redmond charge a fortune and force people to manually package the installer (huge pain!) but they don’t allow unattended access to Intune managed computers!!! I’ll be ditching the trial and deploying TeamViewer instead, it doesn’t hurt that TeamViewer has a 15% discount available until the end of October 2023.
Dean I love your videoes. Could you do a in-depth video on how get started with Windows Autopilot with Microsoft Intune in 2023. And how do you handle Android devices?
Autopilot for sure.
For Android (Remote help, I assume?) take a look at @theCMC video on the subject!
th-cam.com/video/6BZWp6vlO4I/w-d-xo.html